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Participant Notes - Day 2 - Model Answers

This document contains model answers for exercises completed on Day 2 of a PR328 IRCA QMS ISO 9001:2015 Lead Auditor course conducted by TUV Rheinland Academy. It includes the model answer for Exercise 2.5 on planning a Stage 2 audit and Exercise 2.6 which provides a model audit checklist for auditing a sales process. The document is dated December 22, 2021 and contains 12 pages of information related to these exercises.

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241 views6 pages

Participant Notes - Day 2 - Model Answers

This document contains model answers for exercises completed on Day 2 of a PR328 IRCA QMS ISO 9001:2015 Lead Auditor course conducted by TUV Rheinland Academy. It includes the model answer for Exercise 2.5 on planning a Stage 2 audit and Exercise 2.6 which provides a model audit checklist for auditing a sales process. The document is dated December 22, 2021 and contains 12 pages of information related to these exercises.

Uploaded by

debangshu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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22/12/2021

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

Day 2:

Training Sessions and


Exercises

MODEL ANSWERS

1 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.5 - STAGE 2 PLANNING MODEL ANSWER

2 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

TUV Rheinland Academy 1


22/12/2021

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.5 - STAGE 2 PLANNING MODEL ANSWER

3 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

4 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

TUV Rheinland Academy 2


22/12/2021

PR 328 IRCA QMS ISO 9001:2015 Lead Auditor Course

5 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 LEAD AUDITOR


COURSE

6 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

TUV Rheinland Academy 3


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PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

7 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.5 - STAGE 2 PLANNING MODEL ANSWER

8 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

TUV Rheinland Academy 4


22/12/2021

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.6 - AUDIT CHECKLIST MODEL ANSWER Audit check list – SALES
Questions Possible audit evidence Audit evidence seen Comments
Examples to be verified
8.2: Could you explain Process map or other
me how your process is document
organized?
4.1 Did you determine Specific document (e.g.
external and internal SWOT analysis)
issues relevant to your
process?
4.4 Which are the inputs Process map or procedure
and outputs of the
process?
Which interactions has Process map or procedure
your process with
others?
5.2 What means the Explanation
quality policy for you?
5.3 Are the roles, Job description,
responsibilities and Procedure…
authorities defined for
the sales persons?

9 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.6 - AUDIT CHECKLIST MODEL ANSWER Audit check list – SALES
Questions Possible audit evidence Audit evidence seen Comments
Examples to be verified
6.1 How do you consider Record
the risks and
opportunities related to
your process?
6.1 According to external Documentation, action
and internal issues, plan, …
interested parties’
requirements, risks and
opportunities, did you
plan the related
actions?
6.2 Is there quality Documented objectives,
objectives defined for BSC, …
your process?
6.2.2 How do you plan to Action plan, resources,
achieve them? planning, …

6.3 Is there any change Minutes of meeting,


planned? management review
minutes, …

10 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

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22/12/2021

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.6 - AUDIT CHECKLIST MODEL ANSWER Audit check list – SALES
Questions Possible audit evidence Audit evidence seen Comments
Examples to be verified
7.1.2 Do you have an org Org chart, …
chart or other document
describing your
resources?

7.1.3 Which are the Hardware, software,


infrastructures available communication technology,
in sales? …
NB: For ABC Co, look on
how the company
ensures the
communication means
allow communicating
efficiently with sales
offices in other location
and countries.
7.1.4 Do you need a To be verified on site by
specific work observation
environment and, if yes,
how is it managed?

11 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

PR328 IRCA QMS ISO 9001:2015 Lead Auditor Course

EXERCISE 2.6 - AUDIT CHECKLIST MODEL ANSWER Audit check list – SALES
Questions Possible audit evidence Audit evidence seen Comments
Examples to be verified

12 LOT PR328 IRCA QMS Lead Auditor - MODEL ANSWER of Day2 Version 2018-12 © TÜV Rheinland Academy

TUV Rheinland Academy 6

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