PMR 01120,001,862 O15/08/05 - Wellspring https://eclient.lenexa.ibm.com:9445/search/?fetch=source...

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PMR 01120,001,862 O15/08/05

NMAS: how to analyze a jitdump ?

Visibility: IBM Confidential

Status: closed
Team: APP SERVER WAS
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DISTRIBUTED *** OneTeam FA1654 *************** v10 ***** FE Owner:NMAS ****
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Priority: 3 - Normal Int'l dialling No.:+44 TZGMT+2
Created: 2015-08-05 02:47 GMT Comments:[email protected]
Modified: 2015-08-07 11:20 GMT FE eMail:[email protected] FE key:UCWAS
Passback to cty queue:EFEWDA,25A Passback to FE queue:EFEWDA,25A
SubReq: SOFTWARE DEFECT SUPPORT
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FUP: 08/12
*** Electronic submission by customer via SR tool, version 3.3.1A
*** Preferred contact method: Email-address.
*** Customer contact full name: selim kisa
*** Telephone: 02626791884
ProductId: 5724H88
Product: WEBSPHERE APPLICAT SERV
*** Email: [email protected]
ND
Release: 700 .
CompId: 5724H8800 Problem Details
Component: WAS ND .
Product or Service: WebSphere Application Server Network Deployment
Divid: 7G
7.0.0
Divcode: AIM
Brand: AIMS
Component ID: 5724H8800
Segment: APP SERVER
.
Busunit: APP SERVERS Operating System: AIX
Group: WAS DISTRIBUTED .
Family: WAS ND Problem title
Swplat: WAS APPSERVE how to analyze a jitdump ?
Category: WAS NETWORK .
DEPLOYMENT V6.X
Problem description
Fesnname: WAS DISTRIBUTED V6.0
hi, How to analyze a jitdump file. We have ISA5 tool but how can we
analyze this jitdump file.

Id: 0273000
jitdump.20150805.105043.7340058.0006.dmp
Company: FINANSBANK A.S.
.
Business impact ( BusImpact )
no
Customer - External .
Id: selim kisa *** --- FOR SR USE ONLY ---
Name: selim kisa *** XRQXSRprNode5151438764177913
Email: [email protected]
*** CAG372739 ENG Y
Phone: 02626791884
*** MTS
Owner - Internal
*** 5724H88:700 /5724H8800:700 (PREF)
RetainId: 027898
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Name: MASON, NEIL +EDERY RUTHY -5724H8800 -L214/-------P3S3-15/08/05-09:08 -AL
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NC ECuRep Mail Gateway - Received Mail and stored in ECuRep
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Mail From: [email protected]
Topic: XSR /ecurep/pmr/0/1/01120,001,862/mail20150805-111246-websphere_support
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Brand: AIMS ---------------------------- EMAIL TEXT START --------------------------
Segment: APP SERVER This email was also sent to: [email protected]
Busunit: APP SERVERS
Hello Selim.
Group: WAS DISTRIBUTED
Family: WAS ND
Swplat: WAS APPSERVE
You raise this call asking how to analyse JIT dump using ISA tooling.
Category: WAS NETWORK If you are referring to a GPF, general protection fault in JIT,
DEPLOYMENT V6.X we use the manual methods, simply examining. browsing the Java core
Fesnname: WAS DISTRIBUTED V6.0 as described here:
CCMSFlag: Y
Last
44 http://www-01.ibm.com/support/docview.wss?uid=swg21294023
ServiceCode:
Pmrno: 01120 001 862
Thanks

Gerald Fulleylove
SupportLevel: 1 ---------------------------- EMAIL TEXT END ----------------------------
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*** Electronic submission by customer via SR tool, version 3.3.1A
*** Preferred contact method: Email-address.
*** Customer contact full name: selim kisa
*** Telephone: 02626791884
*** Email: [email protected]

*** Updated by: selim kisa

*** Email: [email protected]

.
Additional comments
We have created dump file by the kill -11 command with PID of JVM
process and dump files occurred that file name is jitdump.
20150805.105043.7340058.0006.dmp. We can analyze coredump file with on
Memory Analyzer from ISA5 but We want to know that how to analyze

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jitdump file by the ISA5 ?

.
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/ecurep/pmr/0/1/01120,001,862/mail20150805-124649-websphere_support
File: mail.html 4406 bytes
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---------------------------- EMAIL TEXT START --------------------------
This email was also sent to: [email protected]

Selim.

kill -11 is a disruptive kill, so the process stopped.

The file name, 20150805.105043.7340058.0006.dmp, looks like an AIX

coredump.

As such that would need to be processed with jextract and then some ISA
tools could be used.

Please see the section. collecting data manually , here, when you expand
it.

http://www-01.ibm.com/support/docview.wss?uid=swg21055387

Remote support contract does not provide for debugging education and
training.

Many thanks

Gerald Fulleylove
---------------------------- EMAIL TEXT END ----------------------------
+TY2K 007 -5724H8800 -L12H/-------P3S3-15/08/05-11:07 -AL
+TY2K 007 -5724H8800 -L12H/-------P3S3-15/08/05-11:07 -AT
*** Electronic submission by customer via SR tool, version 3.3.1A
*** Preferred contact method: Email-address.
*** Customer contact full name: selim kisa
*** Telephone: 02626791884
*** Email: [email protected]

*** Updated by: selim kisa

*** Email: [email protected]

.
Additional comments
hi,
I used jextract command but Error occorred like bellow. This is not
coredump , the file type is jitdump .

[t1907722@cbprdesi02]:/fbapp/dumpdir>/fbjava/ibm/v1.7.1
_64/jre/bin/jextract /fbapp/dumpdir/jitdump.
20150805.105043.7340058.0006.dmp /tmp/core.gz

Loading dump file...

Error. Dump type not recognised, file: /fbapp/dumpdir/jitdump.

20150805.105043.7340058.0006.dmp
.
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+MASON, NEIL -5724H8800 -L25A/EFEWDA-P3S3-15/08/05-11:47 -CC
S5> SERVICE GIVEN= 99 SG/99/
Hi Selim,

this is Neil Mason from the WAS European support team at IBM and
i have picked up this pmr for you.

As you have seen The Just-In-Time (JIT) compiler produces a binary dump
of diagnostic data when a general protection fault (GPF) or abort event
occurs.

Messages similar to the following example indicate the location of the

dump file:

JVMDUMP007I JVM Requesting JIT dump using

'/home/user/jitdump.20130821.130125.3532.0004.dmp'
JVMDUMP010I JIT dump written to
/home/user/jitdump.20130821.130125.3532.0004.dmp

These dump files are in fact encrypted deliberately so that only the IBM
JIT L3 team should be able to parse them.

The reason for this is that they contain data/information on the JIT
compiler component which is considered for IBM internal use only.

I hope this answers your question , please let me know if you have any
further questions or concerns around this or confirm we can close this
pmr at this stage.

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many thanks

Neil Mason
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*** Electronic submission by customer via SR tool, version 3.3.1A
*** Preferred contact method: Email-address.
*** Customer contact full name: selim kisa
*** Telephone: 02626791884
*** Email: [email protected]

*** Updated by: selim kisa

*** Email: [email protected]

.
The customer has requested this service request be closed.
.

.
thank you very much. could you analyze that If we send this jitdump
file ? thanks. I wil close pmr.
.
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Hi Selim,

Thanks i will close this pmr.

In answer to your question could we analyze the jit dump, the answer
would be yes BUT we would want some reason behind doing this. So far
you have said that you issue a kill -11 so we know why the dump was
created what we need to know is why you issue the kill -11, what
sort of problem are you trying to analyze by getting the dump and what
makes you believe it is a jit problem?

If you are issuing the Kill command then the JVM is not crashing so
are you seeing a slow performance problem? if so we would prefer to
start with the slow performance mustgather data the cpu trpof data
verbosegc, javacores and logs. If we then determined that this was a jit
related issue then we would go from there, but we might not need a jit
dump we might request jit trace or look at know issues etc.

The point being that a jit dump as a result of a kill -11 is not a sign
of a problem it is a standard response to the kill command.

On this basis are you ok if i close thie pmr at this stage?

many thanks

Neil Mason
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([email protected])
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+TIVOLI 11 -5724H8800 -L14J/-------P3S3-15/08/05-12:48 -AT
*** Electronic submission by customer via SR tool, version 3.3.1A
*** Preferred contact method: Email-address.
*** Customer contact full name: selim kisa
*** Telephone: 02626791884
*** Email: [email protected]

*** Updated by: selim kisa

*** Email: [email protected]

.
Additional comments
ok, you can close. Thanks.
.
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***** EMEA PCC >> Positive Call Closure << ( V01EMEAPCCXXX ) *****
Name of contact person :selim kisa
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Client feedback/comments:
*** Email: [email protected]

.
Additional comments
ok, you can close. Thanks.

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