Taiichi Ohno
Taiichi Ohno
in developing the Toyota Production System (TPS), also known as Lean Manufacturing. Born in 1912,
Ohno joined Toyota in 1932 and played a crucial role in transforming Toyota's production processes. He
is considered one of the key figures in the development of lean manufacturing principles, which have
been widely adopted in various industries, including manufacturing, services, and healthcare.
The Taiichi Ohno Circle, also known as the Ohno Circle or Ohno's Circle, is a visual management tool that
originated from the Toyota Production System (TPS). Taiichi Ohno was a key figure in the development
of TPS, which later became known as Lean Manufacturing.
The Ohno Circle is a simple yet powerful tool used for visualizing the workspace and identifying waste in
a production process. It involves drawing a circle on the factory floor or workspace and placing key
elements within and outside the circle. The circle represents the immediate workspace of an operator or
a team.
The key elements placed inside the circle typically include essential tools, materials, and equipment
needed for the task at hand. Anything outside the circle represents items that are not immediately
necessary for the current operation. The goal is to reduce unnecessary movement and improve
efficiency by keeping essential items within easy reach, minimizing waste, and optimizing workflow.
The Taiichi Ohno Circle is a visual aid that helps teams focus on value-added activities, eliminate waste,
and create a more organized and efficient work environment. It is an essential concept in Lean
Manufacturing, emphasizing the principles of continuous improvement and waste reduction.
The core principles of Taiichi Ohno and the Toyota Production System that can be applied in the
tourism and hospitality industry include:
Waste Elimination: Ohno emphasized the identification and elimination of waste in processes. In the
context of tourism and hospitality, this can involve reducing unnecessary waiting times, optimizing
resource utilization, and streamlining inefficient processes.
Value Stream Mapping: Applying value stream mapping in tourism and hospitality involves mapping out
the entire customer journey—from booking to departure. This visual representation helps identify areas
where value is added or lost, enabling organizations to streamline processes and enhance the overall
guest experience.
Pull Systems: Implementing pull systems in tourism and hospitality means aligning services with actual
demand. This could involve flexible booking systems, dynamic pricing based on demand, and efficient
resource allocation to respond to the actual needs of guests.
Standardization and Visual Management: Standardizing processes in hospitality, such as check-in/check-
out procedures or room cleaning processes, can improve consistency and quality. Visual management
tools, like Kanban boards, can help manage workflows and improve communication among staff.
Cross-Functional Teams: Collaboration among different functions within the hospitality industry is
essential for providing a seamless experience to guests. Cross-functional teams can work together to
address various aspects of guest services, from reservations to housekeeping to dining.
Customer Focus: Lean principles emphasize understanding and meeting customer needs. In the
hospitality industry, actively seeking guest feedback, analyzing their experiences, and tailoring services
accordingly can enhance overall customer satisfaction.