In case of any query/ grievance, you will have option to reach PFL’s representatives as per the Query Resolution

Process mentioned
below:
Call us at - +91 020 67808090 / 1800-266-3201
Email us at - [email protected]
Write to us at – Poonawalla Fincorp Limited, 201 and 202,2nd Floor, AP81, Koregaon Park Annex, Mundhwa, Pune – 411036, Maha-
rashtra
Visit our website – https://poonawallafincorp.com/
Customer may refer the Grievance Redressal Mechanism as set out in the Grievance Redressal Policy at the below link for redressal
of their grievances:

URL- https://poonawallafincorp.com/pdf/Grievance-Redressal-Policy.pdf

For details of Principal Nodal Officer(s)/Nodal Officer(s) along with salient features of the Scheme of Ombudsman, customer may
refer the below link available on the website of the Company:

URL- https://poonawallafincorp.com/pdf/Nodal-Officer-and-Principal-Nodal-Officer.pdf

Other terms and conditions:

1. Disbursement shall be subject to acceptance of Most important Terms and conditions (MITC) by the Borrower along with other
transaction documents, if any, which may / will contain terms and in addition to or in modification of those set out in this letter.
2. The continuance of the Facility is subject to cancellation and / or repayment to the Lenders on demand without assigning any
reason for the same.
3. The Lenders are entitled to add to, delete or modify all or any of the terms and conditions for the facility and/or the Standard
Terms applicable to the Facility.
4. You shall immediately intimate the Lenders in the event of any change in your repayment capacity including a loss / change in job /
profession etc. any change in the information submitted earlier.
5. You have an option to enrol under Group Insurance scheme to cover the loan facility availed in full or part disbursal. You are free
to avail insurance from any of the Insurance intermediaries and companies operating in the market. You will be required to pay
insurance premium separately as applicable.
6. Please note that risk-based pricing is determined based on the risk associated with type of loan (Risk Gradation),
a. Profile, financial stability and market reputation;
b. Credit history and duration of relationship;
c. Group strength, overall customer yield, future potential, repayment capacity based on cash flows and other financial com-
mitments;
d. Interest, default risk in related customer segment;
e. RBI guidelines, other laws or any other factors on a case-by-case basis, as applicable. In addition, there is a regular review
exercise of the interest rates and product features with the competition offerings. An additional risk premium may incorpo-
rated in the pricing which is based on the credit risk associated with the customer which is a function of his credit history,
bureau information, internal rating along with other factors like the borrowers income etc. Hence, it should be noted, that
the interest rate applied is different from customer to customer and his/her loans/advances. The range of rates of inter-
est and approach for gradation of risks are also available on the website of PFL at www.poonawallafincorp.com and of (SI
Creva) at https://sicrevacapital.com/ Please note that this is the only sanction letter issued by the Lenders in respect of the
abovementioned proposed loan facility. The Lenders shall not be liable, responsible or bound by any other letter / communi-
cation issued by any person in relation to the proposed loan facility.
7. Revision in interest rates shall be applied from the first of the month following the month of the year in which interest rate is
changed.
8. “Cooling off period” means a period of time from the date of disbursement of loan/credit facility within which the borrower can
change her/ his mind with return or cancellation of the loan/credit facility, by paying the principal, and the proportionate APR
(if applicable), without any prepayment charges. In order to return/cancel the loan/credit facility during the cooling-off period,
customer needs to contact the Ring customer services desk by using one or more of the available options to connect i.e., call, chat
or email.
9. At the request of the Borrower, the Lender may foreclose the loan/credit facility. The Borrower, if seeks foreclosure six months
after disbursement of the loan/credit facility, the Lender may not charge foreclosure charges. However, the Lender may charge
foreclosure charges @ 4% of principal outstanding as on the date, if loan/credit facility is sought to be foreclosed by the Borrower
before six months from the date of disbursement. The Lender, however, will use reducing balancing rate/method for the arrival of
principal outstanding amount outstanding on foreclosure date. The foreclosure charges will not be applicable during the cool-
ing-off period.
Clarification on due dates and defaults
For the classification of a loan account as Special Mention Accounts (SMA)/ Non-Performing Asset (NPA) the following principle is
applicable as on the date of this Sanction Letter and all dates mentioned here-in are for illustration purpose only.
If there is a default in making payment of Principal or interest or any other amount wholly or partly levied by the Company on or
before due date, then such overdue loan account shall be classified as SMA (Special Mention account) or NPA (Non-performing
asset) as per RBI regulations as indicated in below table:

Overdue Classification
For a period upto 30 days SMA-0
For a period more than 30 days and upto 60 days SMA-1
For a period more than 60 days and upto 90 days SMA-2
For a period more than 90 days NPA*

*Upgradation of accounts classified as NPAs

Loan account once classified as NPA can be upgraded as standard only after entire arrears of principal, interest and any other
amount are paid by the borrower.
Illustration for Classification of borrowers account as SMA/NPA for easy reference:

If Due date of a Loan account repayment is April 05, 202X, then indicative SMA/NPA classification shall be as follows:

Overdue period of Principal / Interest / Any other amount SMA/NPA Classification Category SMA/NPA Classification date
Upto 30 days SMA-0 April 05, 202X
More than 30 days and upto 60 days SMA-1 May 05, 202X
More than 60 days and upto 90 days SMA-2 June 04, 202X
Over 90 days NPA July 04, 202X

• If due date of a loan account is April 05, 202X, and full dues are not received by the Company on or before this date, the date of
overdue shall be April 05, 202X and this account shall be tagged as SMA-0.
• If the loan account continues to remain overdue then this account shall be tagged as SMA-1 on May 05, 202X i.e. upon completion
of 30 days of being continuously overdue. Accordingly, the date of SMA-1 classification for that account shall be May 05, 202X.
• If the loan account continues to remain overdue, it shall be tagged as SMA-2 on June 04, 202X i.e. upon completion of 60 days of
being continuously overdue. Accordingly, the date of SMA-2 classification for that account shall be June 04, 202X.
• Similarly, if the loan account continues to remain overdue further, it shall be classified as NPA on July 04, 202X

Note: If there is any overdue in an account, the default/ non-repayment is reported with the credit bureau companies like CIBIL etc.
and the CIBIL report of the customer will reflect defaults and its classification status and no. of days for which an account remains
overdue is known as DPD (Days past due). Once an account is classified as NPAs then it shall be upgraded as ‘standard’ asset only if
entire arrears of interest and principal are paid by the borrower. Detailed illustration and information about the same is also available
in the MITC and on website(s) of PFL as well as SI Creva at “www.poonawallafincorp.com” / www.sicrevacapital.com/
 KEY FACT STATEMENT

Date: 2024/01/13

Name of Lender 1: Poonawalla Fincorp Limited

Name of Lender 2: SI Creva Capital Services Private Limited

Applicant Name: SUBBIRAMANIYAN MANIMUTHU MARAN

Transaction reference number: INST5187568192559754

A) Details of Fees & Charges

Disbursement Date 2024-01-13

(i) - Loan Amount (in Rs.) 61000

Annualized Rate of Interest (% per annum) 36%

(ii) - Interest Amount (in Rs.) 9502

1 st Installment Due Date 2024-02-13

Last Installment Due Date 2024-10-13

(iii) - Processing charge (in Rs.) (Inclusive of GST) 3599

(iv) - Disbursement Amount (in Rs.) (i)-(iii) 57401

Total Amount to be Paid (in Rs.) 70502

(v) - Annual Percentage Rate (% per annum)

Effective annualized interest rate (in percentage) (computed on Net Disbursed Amount using 52%
IRR approach and reducing balance method)

Net Disbursed Amount (including fees, packages & taxes) (in Rs.) 57401

Tenure of the Loan (in months/days) 9 Months

Repayment frequency by the borrower Monthly

Number of instalments of repayment 9

Amount of each instalment of repayment (in Rs.) 7834

Cooling Off Period 3 Days

Details about Contingent Charges

Rate of annualized penal charges in case of delayed payments (if any) Refer to Section D

Rate of annualized other penal charges (if any); (details to be provided) Refer to Section C

Other Disclosures

Cooling off/look-up period during which borrower shall not be charged any penalty on
3 Days
prepayment of loan

SI Creva Capital Services Private Limited or any other entity/personnel

Details of recovery agent authorized to approach the Borrower
duly appointed by Lender in this regard (Refer to Section G)

Name, designation, address and phone number of nodal grievance redressal officer
Refer to Section E and F
designated specifically to deal with FinTech/ digital lending related complaints/ issues

Details of recovery mechanism Refer to Section G

B) Repayment Schedule

Instalment number Instalment date Principal (in Rs.) Interest (in Rs.) Instalment (in Rs.)

1 2024-02-13 5969 1865 7834

2 2024-03-13 6260 1574 7834

3 2024-04-13 6343 1491 7834

4 2024-05-13 6579 1255 7834

5 2024-06-13 6738 1096 7834

6 2024-07-13 6973 861 7834

7 2024-08-13 7157 677 7834

8 2024-09-13 7376 458 7834

9 2024-10-13 7605 225 7830

Note: Please note that this Key Fact Statement and the repayment schedule is applicable in respect of availing a Loan as of
this moment, and is intended to be merely illustrative in case if the Loan is intended to be availed in future. For the sake of
clarity, if the Loan is availed in future, in that case depending upon the actual amount intended to be availed by the borrower
and the actual date of disbursement, a revised Key Fact Statement and the repayment schedule shall be shared, before the
execution of the Loan contract.
C) Details of Contingent Charges – Part 1

Repayment Convenience For Bank transfer mode: NIL

Charges For other modes: As per payment gateway charges (Inclusive of GST)

Pre-Payment/Foreclosure charges may be applicable at the discretion of Lender/Co lender. If charged, the foreclosure charges shall be levied
Pre-
at 4% of the principal amount being prepaid.
Payment/Foreclosure
No foreclosure charges/pre-payment penalties will be applicable on any floating rate term Loan sanctioned for purposes other than business
Charges
to individual borrowers (Inclusive of GST).

Schedule of Pricing and charges

Note: The Lender/Lenders may decide to provide up to 100% waiver on 1 or more of the fees shown below, on a
case-to-case basis, to help borrowers in special situations like financial issues, medical emergencies, natural
calamities, etc. as part of the lender’s customer service initiatives. As and when any updates to the fees &
charges are introduced by the lender, the borrower shall be intimated about such changes by email or otherwise
in the manner prescribed for the same from time to time by lender. The borrower shall at all times ensure that
his/her latest mobile number and email ID is updated with the lender. The lender shall rely upon the mobile
number and email ID provided by borrower, and shall not be obliged to verify or make further inquiry into the
validity of the mobile number and email ID provided by borrower. The borrower shall in no circumstance dispute
such reliance by the lender.
 Payment Gateway Charges:
The borrower can choose the most appropriate Payment Option available in the Payment Gateway and use
the same for online payment of PayWithRing outstanding dues/fees/other charges. The applicable payment
gateway charges, if any, shall be communicated to the borrower at the time of payment and will need to be
borne by borrower.

D) Details of Contingent Charges – Part 2

Overdue Penalty Charges

1. Customers with overdue amounts less than Rs. 7000 will be charged a one-time overdue charge of Rs 150 and
per day penalty charge of Rs 50.

2.Customers with overdue amounts greater than or equal to Rs. 7000 will be charged a one- time overdue charge
of Rs 200 and per day penalty charge as mentioned in the “Daily Penalty Charges” grid

Daily Penalty Charges

Amount Daily Penalty Charge APR For Daily Penal Charges

₹7000-7999 ₹50 91%

₹8000-8999 ₹50 80%

₹9000-9999 ₹50 71%

₹10000-10999 ₹50 64%

₹11000-11999 ₹50 58%

₹12000-12999 ₹50 53%

₹13000-13999 ₹50 49%

₹14000-14999 ₹50 46%

₹15000-15999 ₹50 43%

₹16000-16999 ₹50 40%

₹17000-17999 ₹50 38%

₹18000-18999 ₹50 35%

₹19000 & above ₹50 34%

Note: 18% GST on “Overdue Penalty Charges” amount is additionally applicable. System will auto-calculate
Overdue Penalty Charges + GST & display only the total to you.

Important Notes:

1. Subject to sub-point 2 below, One-Time Overdue Charges & Daily Penalty Charges will be applied if the EMI repayment is done after the scheduled due date or if
otherwise applicable as per the terms of the Financing Document (collectively referred to as “Overdue Penalty Charges”).
2. The Overdue Penalty Charges to be levied on borrower, per EMI, will be lower, of INR Rs.2000, 100% of principal outstanding, or the amount calculated as per the
details provided in the Details of Contingent Charges – Part 2 above.
3. As and when any updates to the fees & charges are introduced by the Lenders, the borrower shall be intimated about such changes by email or otherwise in the
manner prescribed for the same from time to time by Lenders. The borrower shall at all times ensure that his/her latest mobile number and email ID is updated with
the Lenders. The Lenders shall rely upon the mobile number and email ID provided by the borrower, and shall not be obliged to verify or make further inquiry into
the validity of the mobile number and email ID provided by the borrower. The borrower shall in no circumstance dispute such reliance by the Lenders.

Other Charges:

NACH Return Charges (per instance) ₹100 (incl. of GST)

E) Grievance Redressal Mechanism – Level 1

022 62820570 / 022 48914921

The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a
Call week & 365 days a year by dialing the above number.

If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of
the cases, by the customer services team to the customer to resolve his query/grievances.

022 48913631

The customer can get in touch with the customer service executive over Chat (preferably from his/her registered
mobile number) between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by saving the above Official
Chat WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the customer can also Chat with the
customer service executive by simply using the Chat option given in the PayWithRing App.

During non-working hours, the customer can use the automated Chatbot service available on the same number for
getting his/her basic queries resolved and for raising a grievance too.

[email protected]
Email
The customer can get in touch with the customer service executive over Email by sending his query/grievance
(preferably from his/her registered email id) to the above mentioned email id of the company.
F) Grievance Redressal Mechanism – Level 2

If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance Redressal,
he/she may choose to escalate the issue to the below mentioned officer’s:

Grievance Redressal Officer (GRO) Principal Nodal Officer (NO)

Mr. Arnab Das Mr. Arnab Das

Lender
1
Address: 201 and 202, 2nd Floor, AP81, Koregaon Park Address: 201 and 202, 2nd Floor, AP81, Koregaon Park
Annex, Mundhwa, Pune - 411036 Annex, Mundhwa, Pune - 411036
Ph: 020 67808090 Ph: 020 67808090
Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Principal Nodal Officer (NO)

Mukul Dwivedi Suraj Shetty

Lender
2
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 7967112136 Ph: 8046983691
Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Pravin Rathod Zaffar Khan

LSP Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg,
Kurla West, Mumbai, Maharashtra 400070 Kurla West, Mumbai, Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278
Email: [email protected] Email: [email protected]

Important Notes:

The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and
18:00 from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor
to resolve the grievance within a period of 14 days from the date of receipt of a grievance.
If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if
the Borrower is not satisfied with the response received from the GRO, the Borrower may reach the Nodal Officer
anytime between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the
e-mail address above.
If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the
borrower can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank-
Integrated Ombudsman Scheme (RB-IOS).
G) Details of Recovery Mechanism:

SI Creva Capital Services Private Limited (SCCSPL) is an RBI registered NBFC follows all extant rules related to
collections practices as laid down under regulations. SCCSPL follows a customer first approach where the emphasis of
collections is to work with the borrower so as to ensure the best outcome for them, while educating them on their
rights and consequences under different scenarios.

The course of action adopted by SCCSPL post default by the borrower in repaying the scheduled repayment(s) is as
follows:

In the event of any delay or default in payment of any amount due and payable by the borrower in relation to the loan,
the immediate action taken is to initiate messaging through SMS, inapp-chat, Verified WhatsApp Business Account,
IVR, notifications, email and tele-calling by our inhouse collection team. The messaging is context-based and focuses
on customer education and warning around credit bureau impacting future loans and legal impact.
The next action taken is to send written communication by letters and/ or by electronic communication LDN (Loan
Demand Notice) and LRN (Loan Recovery Notice) through multiple channels including email, SMS, Verified WhatsApp
Business Account and registered post in vernacular languages.
Finally, SCCSPL delegates the recovery to its network of field agents who will first visit the borrower at the place of
their choice, and in the absence of any specified choice of place, at the place of their residence and if unavailable at
residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be from 8.00
am to 7.00 pm. It is ensured that the external collection partners are compliant with RBI guidelines and
recommendations and follow best industry practice. In case of personal visits, identity and authority of persons making
such visits for follow up and recovery would be made known to the obligors at the first instance. All collection agents
will be required to follow a code of conduct covering their dealings with the borrowers. All the practices adopted for
follow up and recovery of dues and enforcement of security will be in consonance with applicable laws. In addition to
the foregoing, recovery proceedings may be initiated in accordance with applicable laws.

SI CREVA CAPITAL SERVICES PRIVATE LIMITED

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com