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Curriculum Vitae (CV)

Zainabu Salumu Ngope is a Tanzanian business administrator seeking new opportunities. She has a bachelor's degree in business administration and diplomas in community development. Her experience includes customer service work at NMB Bank and skills in management, communication, problem-solving and technology. Her vision is to pursue excellence while sharing knowledge to benefit her community.

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469 views2 pages

Curriculum Vitae (CV)

Zainabu Salumu Ngope is a Tanzanian business administrator seeking new opportunities. She has a bachelor's degree in business administration and diplomas in community development. Her experience includes customer service work at NMB Bank and skills in management, communication, problem-solving and technology. Her vision is to pursue excellence while sharing knowledge to benefit her community.

Uploaded by

zainabungope91
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CURRICULUM VITAE

PROFESSIONAL SUMMARY
Professional business administrator with background in sales, marketing, client relations,
and financial management. Highly skilled in managing operational duties of business and
propelling teams towards success. Prior experience in organizational leadership and
executive administration lends strong leadership abilities to qualifications. Exemplary
professional expertise and superior communication skills in both written and spoken
forms.

PERSONAL DETAILS
Name : Zainabu Salumu Ngope
Date of birth : 01st January 1991
Place of birth : Morogoro
Sex : Female
Marital status : Married
Nationality : Tanzanian
Language : Swahili and English

CONTACT ADDRESS
P.O. BOX : 9522, Dar Es Salaam
Mobile number : +255 713 118 370
Email address : [email protected]

EDUCATION BACKGROUND
DURATION COLLEGE/INSTITUTE AWARD
2015-2018 Tanzania Institute of Bachelor of Business Administration
Accountancy - DSM

2012-2014 Local Government Institute Diploma in Community Development


(LGTI)-Dodoma

2011-2012 Local Government Institute Certificate in Community Development


(LGTI)-Dodoma

2007-2010 Yusuf Makamba Sec. School Certificate of Secondary Education

MANAGEMENT SKILLS
 Ability to work with minimum supervision.
 Ability to plan and manage time effectively and prioritise workload particularly in being able to manage
multiple enquiries simultaneously.
 Strong written and oral communications skills to write and edit content, pitch and deliver
promotional offers, and collaborate with media for positive publicity.
 Creative self-starter who can take information and transform it into something unique, authentic,
and memorable.
 Skilled at using technology and social media to increase sales and build brand awareness, and
educate customers about product offerings.
 Proven organization and time management skills and an understanding of effective financial
practices to guarantee that all campaigns are delivered on time and within budget.
 Innovative problem-solver who can find solutions to unexpected crises, which positions the
company as a responsible leader that is committed to full disclosure and trustworthiness.
WORK/FIELD EXPERIENCE
July- Sept 2017 : Worked at NMB Bank as Customer Services (Field Placement)
Duties:
- Resolve customer complaints via phone, email, or social media.
- Use telephones to reach out to customers and verify account
information.
- Greet customers warmly and ascertain problem or reason for
calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.

VISION
 To pursue excellence in Service, discharge duties with high integrity and perform
diligently and in a disciplined manner for betterment in my career profession.

 To share knowledge and understanding to member of community about social, economic,


political and culture phenomena.

HOBBIES/INTEREST
 Watching Movies
 Reading books and Newspapers
 Travelling

REFEREES
1. Amina Ngope
3. Hatibu Ramadhani Ibrahim
Advocate
Legal Officer
Kigamboni Municipal
P.O. Box 2329
P.O. Box 63024,
Tel: 0718192023
Tel:+255 715 974 841 Email: [email protected]
Email: [email protected] DAR ES SALAAM.
DAR ES SALAAM

2. Asin Kapinga
Police Officer
Ministry of Home Affairs
P.O.BOX 9141,
Tel:+255714658775
DAR ES SALAAM

CERTIFICATION
I, the undersigned, certify that to the best of my knowledge and belief that, this
information correctly describes my qualifications, my experience and me.

Zainabu S. Ngope

19910101151050001614

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