Client User Guide

Williams Data Management

O'Neil Software, Inc.

January 2020
Copyright
oneilOrder is a trademark of O'Neil Software, Inc. All other brand and product names are trademarks or registered trademarks of their
respective companies.

This manual and any examples contained herein are provided "as is" and are subject to change without notice. O'Neil Software, Inc. or
its affiliates makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. O'Neil Software, Inc. or its affiliates shall not be liable for any errors or for
incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
This guide is copyrighted. All rights are reserved. This guide may not, in whole or in part, be reproduced, translated, stored in a
retrieval system or transmitted, in any form or by any means, electronic, mechanical, photographic, or otherwise, without the prior
written consent of O'NEIL SOFTWARE, INC.

© COPYRIGHT O’NEIL SOFTWARE, INC., 2020

January 2020
Contents
Navigating oneilOrder 1
Overview ................................................................................................................................... 1
Access oneilOrder ...................................................................................................................... 1
Log In .......................................................................................................................... 1
Change Password ........................................................................................................ 3
Log Out ....................................................................................................................... 4
Time Out ..................................................................................................................... 4
Grids .......................................................................................................................................... 4
Select/Unselect Rows .................................................................................................. 5
Columns ...................................................................................................................... 5
Column Format/Sort Format ....................................................................................... 6
Context Menu .............................................................................................................. 7
Icons ............................................................................................................................ 8
Dialog Boxes ............................................................................................................................. 8
Export Grid .............................................................................................................................. 12
Print Grid ................................................................................................................................. 13
Column Heading Font ............................................................................................... 14
Column Detail Font ................................................................................................... 14
Page Settings ............................................................................................................. 14

Inventory 17
Introduction ............................................................................................................................. 17
Search Inventory ...................................................................................................................... 17
Filtered Search ......................................................................................................................... 18
Search Text Field....................................................................................................... 18
Columns Searched ..................................................................................................... 18
Supported Searches ................................................................................................... 19
Searches not Supported ............................................................................................. 19
Search Filters ........................................................................................................ 20-27
Clear Filters ............................................................................................................... 28
Result Limit Exceeded .............................................................................................. 29
Advanced Search ..................................................................................................................... 29
Switch from Advanced to Filtered Mode .................................................................. 30
Add Container.......................................................................................................................... 31
Edit Existing Containers .......................................................................................................... 32
Add Filefolder..................................................................................................................... 33-34
Edit Existing Filefolders .......................................................................................................... 35
Add Tape ............................................................................................................................ 35-36
Edit Existing Tapes .................................................................................................................. 37
View Item Activity .................................................................................................................. 37
Description............................................................................................................................... 38
Keywords .................................................................................................................. 38
Find............................................................................................................................ 39
Find and Replace ....................................................................................................... 40
Contents ................................................................................................................................... 41

oneilOrder Client User Guide Contents  i

 Load From File/Save to File .................................................................................................... 41
Load from File ...................................................................................................... 42-44
Save to File ................................................................................................................ 45
Function Access ........................................................................................................ 46
Save List/Load List .................................................................................................................. 46
Save List .................................................................................................................... 47
Load List ................................................................................................................... 47
Function Access ........................................................................................................ 48

Order 49
Cart .......................................................................................................................................... 49
Add Requests to Cart ............................................................................................................... 49
Containers, Filefolders, and Tapes ............................................................................ 49
Bulk Items ................................................................................................................. 50
Materials .................................................................................................................... 51
Services ..................................................................................................................... 52
View/Edit Requests ................................................................................................................. 53
Place a Web Order/Workorder............................................................................................ 54-56
Check Out Web Order .......................................................................................... 54-56
Check Out Workorder .......................................................................................... 57-58
Remove Requests from Cart .................................................................................................... 59
Remove Current Row ................................................................................................ 59
Remove Selected Rows ............................................................................................. 59
Order Status ............................................................................................................................. 60
Search by Batch Number Range ................................................................................ 61
Search by Tracking Number Range........................................................................... 61
Search by Workorder Number Range........................................................................ 61
Search by Ordered Date Range ................................................................................. 61
Search by Order Status .............................................................................................. 62
Search by Ordered By ............................................................................................... 63
Search Results ...................................................................................................... 63-64

Index 65-70

ii  Contents oneilOrder Client User Guide

Navigating oneilOrder

Overview
Welcome to oneilOrder, which gives you access and control over your own stored
records from any web browser, any time day or night, from anywhere in the world.
oneilOrder allows you to access your record center's database and perform many
tasks yourself, eliminating telephone calls and miscommunications.
Through oneilOrder and your Internet connection, you can query the record center
database, request pickups or deliveries, check the status of your orders, and update
the information associated with your stored items. oneilOrder’s modern interface
provides full text search functionality, robust filtering options, and easy access to
critical business information all in real-time.

Access oneilOrder
oneilOrder is accessed through your web browser using the URL provided to you by
your record center. It is supported in Internet Explorer, Firefox, Chrome, Safari, and
Microsoft Edge. Standard browser functions apply while using oneilOrder.

Log In
Security is important to you and your records. oneilOrder respects that and requires
that everyone who logs in have a current User Name and Password. These names and
passwords are set up through your record center.

Enter your User Name and Password in the appropriate fields.

If your record center has set up multi-factor authentication, you will be required to
enter an MFA Code. Multi-factor authentication (MFA) is a method of access control
in which you are only granted access after presenting two or more different types of

oneilOrder Client User Guide Navigating oneilOrder  1

 authentication. This adds an extra layer of protection on top of your User Name and
Password.
oneilOrder uses the most common type of MFA, which involves generating a
verification code (on your smart phone) that you need to input along with your User
Name and Password. This requires the use of an authenticating app on your phone.

Google Authenticator
An authenticator app is used on your smart phone to generate the MFA verification
code. O’Neil recommends Google Authenticator, although different apps may be
used.
Google Authenticator provides a six digit one-time verification code that you need to
enter in the oneilOrder Login screen.
For this to work, a set-up operation has to be performed the first time you log in after
enabling MFA. oneilOrder provides a shared secret key over a secure channel, which
is to be stored by the Authenticator app. This secret key will be used for all future
logins to oneilOrder.
In order to break into your account, someone would need to know your User Name
and Password and also your shared secret key, or have access to the physical device
running the Authenticator app.
The Authenticator app generates a Time-Based One-Time Password (TOTP) every
30 seconds. This code is then entered on the oneilOrder Login screen. As long as the
app is open, it will continue generating these codes, so if you mis-type one, you can
wait 30 seconds for the next one to be generated. However, you must log in while the
code is still showing. If you type in a code and wait too long before you log in, the
login will fail.

Login
Once MFA has been enabled for your database, if you fail to log in twice for any
reason, you will be presented with a Resync screen. For Time-Based One-Time
Password (TOTP) authentication to function correctly, the time on the oneilOrder
server and the time on the smart phone running the Authenticator app must stay in
sync relative to each other. For this reason, if you fail to log in twice, the Resync
screen is displayed and requires two consecutive codes so the time difference
between the server and the phone can be determined. You may click Cancel and
return to the Login screen to try to log in again, but if you fail to log in twice
because your phone is out of sync, you will once again be returned to the Resync
screen.

2  Navigating oneilOrder oneilOrder Client User Guide

 Enter your password and two consecutive Authentication Codes. Click Resync and
Login.

Change Password
To change your password at any time, click the down arrow next to your user name
in the top right corner of the screen and select Change Password.

The Change Password dialog box appears.

Complete the fields and click Change.

oneilOrder Client User Guide Navigating oneilOrder  3

 Log Out
When you have finished using oneilOrder, you should always log out. Click the drop
down arrow next to your user name in the top right corner of the screen and select
Logout.

Time Out
oneilOrder has a built-in time out feature. After a certain period of inactivity, you
will be logged out.

You will be required to log in again in order to continue working.

Grids
oneilOrder opens to the Search Inventory screen.

4  Navigating oneilOrder oneilOrder Client User Guide

 At the top of the screen is a search field. Search filters display on the left side of the
screen. Links to specific grids display on the right side of the screen.
Page numbers display at the bottom of the grid. Click a number to go directly to that
page. You can also use the arrow icons to move one page at a time, or go to the first
or last page.

Next to the page numbers you can select the number of items you want to display on
each page. Click the drop down arrow to select a number. The right side of the
screen displays the total number of items on the grid, as well as which ones are on
the current page.

Select/Unselect Rows
An item in the grid must be selected before any action can be taken for that item.
When an item is selected, the row is blue. The current row has a dotted line around it
whether it is a selected row or not.

NOTE: It is possible to change the default colors in the system, so your colors may
be different.

Whenever rows are added to any grid, they are automatically selected.

Columns
Data in a grid can be sorted by column in ascending or descending order. To sort on
a column, click in the column heading field. An up or down arrow displays to let you
know whether it is sorting in ascending or descending order. Click the heading again
to reverse the sort order. Click again to return to the default sort order.

oneilOrder Client User Guide Navigating oneilOrder  5

 Columns cannot be removed from a grid; however, the order they appear in the grid
can be changed. To move a column, click on the column heading and drag to the new
location.

The + in the column heading indicates that it is being moved.

Column Format/Sort Format

If your record center has set up Column and Sort Formats for you, they will be
available in grids from the Settings menu. Click the Settings icon and select the
option you want.

6  Navigating oneilOrder oneilOrder Client User Guide

 Choose Column Format
The Column Format determines which columns appear in the grid.

Click the drop down list to display all of the column formats that have assigned to
you. They are sorted by name in ascending order. The default column format has an
asterisk next to it. Select the one you want, and click OK. The columns in the grid
are updated and the grid is refreshed with the new data. Your selection is saved until
you change it.

Choose Sort Format

The Sort Format determines the order in which data is sorted in the grid.

Click the drop down list to display all of the sort formats that have been assigned to
you. They are sorted by name in ascending order. Select the one you want, and click
OK. The grid is re-sorted and refreshed. Your selection is saved until you change it.

Context Menu
Right click on a row to bring up a context menu.

oneilOrder Client User Guide Navigating oneilOrder  7

 You can edit the record for that item or select from other menu options. The options
in this menu are also available elsewhere on the screen.

Icons
Each grid contains the following icons.

Reload Results: Recomputes the data associated with the grid and displays the first
page of the grid.
Select All: Selects all items that are displayed in the grid.
Unselect All: Unselects all items that are displayed in the grid.
Add Selected Items to Cart: Adds all selected items in the grid to the cart.

Dialog Boxes
Dialog boxes display to request needed information. Within the dialog boxes there
are different types of fields.

8  Navigating oneilOrder oneilOrder Client User Guide

 Grid Picker
Some fields require an entry from pre-determined data. In this case a grid picker is
available. For the field below, to bring up a list of available accounts, click the grid
picker.

The Account grid appears.

oneilOrder Client User Guide Navigating oneilOrder  9

 Right click on the account you want and select OK. The grid closes and your
selection displays in the Account field.
You can also manually type in the data. As you start typing, the field autopopulates.
If more than one item fits the first few numbers you typed, a list appears with all
matching accounts beginning with the numbers you entered. You can select from the
list or continue typing.

Date/Time Fields
Date and Time fields default to the current date at 12:00 AM. You can enter the date
and time, or click the date or time picker.

Date Picker
The date picker brings up a calendar for you to make your selection.

Click the left and right arrows at the top to move to the next or previous month.
Click on the month/year to bring up a list of all months.

10  Navigating oneilOrder oneilOrder Client User Guide

 Click the left and right arrows at the top to move to the next or previous year. Once
you make your selection, you are instantly returned to the previous screen.
You can also use the following keyboard shortcuts to select dates.
Keys Action
Left arrow Highlights the previous day
Right arrow Highlights the next day
Up arrow Highlights the same day from the previous week
Down arrow Highlights the same day from the next week
Ctrl + left arrow Navigates to the previous month
Ctrl + right arrow Navigates to the next month
Ctl + up arrow Navigates to the next view
Ctrl + down arrow Navigates to the previous view
Home Highlights the first day of the month
End Highlights the last day of the month
Enter If in “month” view, selects the highlighted day. In
other views, navigates to a lower view.

Date/Time Picker
There is also a date/time picker that combines both date and time in the same field.

The date and time pickers are side by side. Click them individually to make your
selections.

Errors/Warnings
If an invalid entry is made in a field, the field is highlighted in red with an
error/warning icon.

Click the icon to view the message.

Click the X to close the message. You cannot save the dialog box until the error is
corrected.
Errors/Warnings that relate to the entire dialog box display in the top right corner.
Click the red icon to display the message.

oneilOrder Client User Guide Navigating oneilOrder  11

 Errors need to be corrected. Warnings do not require action, they just need to be
acknowledged. Select the check box to acknowledge the error. Click the X in the top
right corner to close the message. You cannot save your change until the error has
been corrected or the warning has been acknowledged.

Export Grid
All grids in oneilOrder have an Export feature. This allows you to export data to a
text file that can be viewed in other programs.
Load the data you want to export onto the grid. Click the Export Grid link in the
Tasks section on the right side of the screen. The Export Grid dialog box appears.

By default, the Delimiter is a vertical bar (|) and the Quotes around fields check box
is selected. Both settings can be changed.
To change the margins, click Print Format.

12  Navigating oneilOrder oneilOrder Client User Guide

 Adjust your margins as necessary and click Print to return to the Export Grid
dialog box. Click OK to begin the export.
When the export has completed, you are notified of the number of records exported.

Click Close, and you can choose to open or save the file.

Print Grid
This option is used to print the data displayed on a grid. The data in the grid is
formatted into a printable black and white table.

oneilOrder Client User Guide Navigating oneilOrder  13

 Enter a Heading and Description for the report that will print from the grid.

Column Heading Font

This section applies to the column heading text only. Click the drop down arrow next
to Font Name to select from the available fonts. Click the drop down arrow next to
Font Size to select a font size. You can also select Bold, Italics, or Underline.

Column Detail Font

Select the Font Name and Font Size for the text in the columns.

Page Settings
You can adjust the margins, select a paper size, and select the page orientation
(portrait/landscape).
Next, select the Output Format. You can save the grid as a PDF, Microsoft Excel
spreadsheet, or Microsoft Word document.
Finally, you can choose to print a border around the cells, and/or shade alternate
rows to make the report easier to read.
When you have completed all fields, click Print to save the report.

NOTE: When you print a grid, remember that only selected rows on the grid will
print.

The File View dialog box displays your report.

14  Navigating oneilOrder oneilOrder Client User Guide

 Click Open in New Tab to view your report in full screen.

oneilOrder Client User Guide Navigating oneilOrder  15

Inventory

Introduction
oneilOrder and its connection with your record center's database means that you can
access your stored items and actually update the information associated with them.
You can also add new items. This makes data entry easier, eliminates duplicating
labor, and ensures accuracy.
You can add new items at the click of a button, or search for all the existing items
that you want to edit. The database at the record center will be searched, and the
items that meet your criteria will be loaded onto your screen. Once the items are
loaded, you can view and edit fields for an item, or add the item to your cart.

Search Inventory
oneilOrder opens to the Search Inventory screen.

There are two different search modes available, Filtered Search and Advanced
Search.

oneilOrder Client User Guide Inventory  17

Filtered Search
At the top of the screen is a search field. Search filters display on the left side of the
screen. Additional options display on the right side of the screen.

Search Text Field

To initiate a search, enter text into the Search text field and click Search or press
the Enter key. To clear the results of a previous search, click Clear Search. This
clears all results and all filters. You can also clear the contents of the Search text
field (which will revert to the hint) and click Search or press Enter. Merely tabbing
out of the field will not initiate (or clear) a search.
The search will be completed on all items in the database. To limit the search, filters
can be applied.

Columns Searched
The text search searches across all of the text columns relating to items. The
following columns are included:
 Item Code
 Short Description
 Alternate Code
 User Defined Field 1
 User Defined Field 2
 User Defined Field 3
 User Defined Field 4
 Item Set Name
 Sequence Begin
 Sequence End
 Contents

18  Inventory oneilOrder Client User Guide

  Long Description
 Item Code Alias
 Item Keyword

Supported Searches
Below are some examples of searches that are supported in oneilOrder.
 If you enter a single word (e.g. smith), that word must appear in at least one
of the indexed fields above to return that item.
 If you enter two or more words separated by spaces (e.g. john smith), all of
those words must appear in at least one of the indexed fields above to return
that item. The order of those words does not matter.
 If you enter text surrounded by double quotes (e.g. "smith john"), the whole
string must appear in at least one of the indexed fields above to return that
item.
 Quoted text and non quoted text can be mixed. e.g. "smith john" medical
means the string smith john and the word medical must appear in at least
one of the indexed fields above to return that item. The order of the two
does not matter.
 If you put an asterisk (*) at the end of a word, the asterisk matches zero,
one, or more characters following the word. e.g. jo* would match "john",
"joe", "josh" etc. jo* smith would match "john smith", "smith joe" etc.
 Searches are not case sensitive.

Searches not Supported

The following searches are not supported.
 john AND smith - The "AND" keyword is not supported. However, words
are automatically "AND-ed" together.
 john OR smith - The "OR" keyword is not supported.
There are also some words and characters that will not be matched:
 Searching for individual numbers or characters. These are not indexed by
SQL Server's Full Text Search. So searching for A will not match items
with an "A" in them.
 Searching for one of 116 words that SQL Server's Full Text Search does not
index because they are considered too commonly used. These words are as
follows: about, after, all, also, an, and, another, any, are, as, at, be, because,
been, before, being, between, both, but, by, came, can, come, could, did, do,
does, each, else, for, from, get, got, had, has, have, he, her, here, him,
himself, his, how, if, in, into, is, it, its, just, like, make, many, me, might,
more, most, much, must, my, never, no, now, of, on, only, or, other, our,
out, over, re, said, same, see, should, since, so, some, still, such, take, than,
that, the, their, them, then, there, these, they, this, those, through, to, too,
under, up, use, very, want, was, way, we, well, were, what, when, where,
which, while, who, will, with, would, you, your.

oneilOrder Client User Guide Inventory  19

 NOTE: These words are language dependent so the words above are for
the English language which would be the default Full Text Search language
for most databases.

 Leading zeros on strings may be ignored when doing a partial match. For
example, 0000123* will match "0000123" but it will also match "0123" or
"123".

Search Filters
Search filters are used to narrow down your search.

Click the + to expand a section. Click the – to close a section.

Filters such as accounts that contain sub accounts are displayed in a tree view.

20  Inventory oneilOrder Client User Guide

 Once a filter is selected, the filter count appears next to each selection. This is the
number of items that match the criteria and are included in your results. The + and –
icons can be used to expand or collapse the accounts.
The Check all and Uncheck all icons can be used to select or unselect all
subaccounts under the main account.

Inventory Type
Select the check box for the type of item you want.

Specific Inventory Type

This filter displays all available sub-types of the Inventory Type selected. If
Container is the only Inventory Type selected, then only Container sub-types will be
displayed here.
When no filters have been selected and no search text has been entered, this panel
will not display.

Specific Inventory Type Manual

This filter lets you manually select the Specific Inventory Type you want.

Click the grid picker to display the Object grid.

oneilOrder Client User Guide Inventory  21

 Right click on the object type you want and click OK.

22  Inventory oneilOrder Client User Guide

 Item Status
Select from the available item statuses.

Destroyed: A status of Destroyed means the item has been destroyed and no longer
exists.
In: A status of In means the item is at the record center.
Out: A status of Out means the item is at the customer site.
Perm Out: A status of Perm Out means the item was returned to the customer and
will not be coming back to the record center.
Pending: A status of Pending means the item was added by the customer via
oneilOrder, but has not yet been accepted by the record center.

oneilOrder Client User Guide Inventory  23

 Account Code
Select from the available accounts/sub accounts. Only accounts that you have access
to are displayed.
When no filters have been selected and no search text has been entered, this panel
will not display.

Account Code Range

To search for items belonging to more than one account at a time, you can enter a
range of accounts.

Select the Include Sub Accounts check box if you want to include all sub accounts
for the account range you entered.
Click Apply to include the account code range in your search.

Add Date
Add date is the date an item was added to the database. To include an Add Date in
your search, click the drop down arrow in the top field.

24  Inventory oneilOrder Client User Guide

 Select from the available options.

If you select Between, you will need to enter a From/To date. Type in a date, or click
the grid picker next to the field to select a date. You can select just a From date or
just a To date. It is not necessary to enter both.

Once you have entered your dates, click Apply.

Destroy Date
Destroy date is the date an item is scheduled to be destroyed, or was already
destroyed. To include a Destroy Date in your search, click the drop down arrow in
the top field.

oneilOrder Client User Guide Inventory  25

 Select from the available options.

If you select Between, you will need to enter a From/To date. Type in a date, or click
the grid picker next to the field to select a date. You can select just a From date or
just a To date. It is not necessary to enter both.

Once you have entered your dates, click Apply.

26  Inventory oneilOrder Client User Guide

 Status Date
Status date is the date the last action took place for the item. For example, it could be
when the item was scanned into the record center, or scanned out to a customer. To
include a Status Date in your search, click the drop down arrow in the top field.

Select from the available options.

If you select Between, you will need to enter a From/To date. Type in a date, or click
the grid picker next to the field to select a date. You can select just a From date or
just a To date. It is not necessary to enter both.

Once you have entered your dates, click Apply.

oneilOrder Client User Guide Inventory  27

 From/To Date
The From/To Date is information you provided to the record center to help identify
an item. For example, if you have a container of medical records for 2013, the
From/To Date might be “ From:1/1/13 To 12/31/13” To enter a date that falls within
the From/To Date Range for an item, type a date or click the grid picker to select a
date.

Sequence Range
The Sequence Range is information you provided to the record center to help
identify an item. For example, if you have a container of personnel files, the
sequence might be "From: ABERCROMBIE To: CRAWFORD. You can enter text
that falls within the Sequence Begin/End range for the item. So for the example
given, if you were looking for a personnel file for BROWN, you can type that here
and the container listed above would be included in the results.

Perm Flag
Perm Flag is a field that indicates whether an item is to exist indefinitely and should
never be destroyed. Select whether you want to search for items with a Perm Flag of
No or Yes.

Clear Filters
Each filter section has a Clear link that clears that specific filter. The results in the
grid will be updated to reflect the cleared filter.
At the top of the Search Filter section is a Clear Filters link that clears all filters.
All results displayed in the grid that are based on the filters will be cleared.

28  Inventory oneilOrder Client User Guide

 Result Limit Exceeded
A maximum of 5,000 items can be displayed in the results grid. If your search
returns more than 5,000 items, you are informed and only the first 5,000 records are
added to the grid. To close the message, click the X in the corner.

Filter counts will not be available until you apply additional filters to narrow the
results. Any time filter counts are not available, a note is included in the Search Filter
section.

Advanced Search
Advanced Search displays the Quick Query panel.

NOTE: Quick queries are set up by your record center and then assigned to you. If
no quick queries have been assigned, the Quick Query panel does not display.

oneilOrder Client User Guide Inventory  29

 Quick Query: The drop down list displays the name of all quick queries that have
been assigned to you by the record center. The list is sorted by the quick query name
in ascending order. The last used quick query is selected by default. If the quick
query was created specifically for the container, filefolder or tape grids, that is
specified in parenthesis after the quick query name. That means that quick query will
only returns items of that type. If there are no parenthesis, the query will return all
item types you have access to.
Description: This is the short description your record center has given the quick
query.
Clear All Items on Grid: When selected, the grid is cleared before the quick query
is executed. When not selected, new items are appended to the grid, which allows
you to accumulate results using multiple quick queries.
Parameters: If the quick query has parameters, there will be a field for you to enter
them. This may be a text box, date/time picker, etc. The last used parameters are
populated by default.
Click Search to run the query.

NOTE: If you add a container, filefolder, or tape while in the Advanced Search
mode, the row is added to the grid.

Search Results
A search results panel displays the number of records that were matched and added
by the last quick query search. Any modification to the results will clear these
numbers until the next quick query search is run.

Icons
Two additional icons are displayed in the Advanced Search mode.

Clear Selected: removes all selected items from the grid.

Clear All: removes all items from the grid.

Switch from Advanced to Filtered Mode

If you run a quick query under Advanced Search, and then switch to Filtered Search,
the grid remains populated with the results. The Filtered Search mode is restricted to
consider only the items that were identified by the Advanced Search mode. That
means any additional filters chosen, including a text search, will be applied to the
restricted set of items.

30  Inventory oneilOrder Client User Guide

 A Restriction panel is displayed at the top of the Search Filters panel. It indicates the
number of items from the last Advanced Search that the results are restricted to. The
panel title is blue to bring attention to it. A Help icon is also included. Hover over
the icon to display a message explaining the restriction.
The Search button next to the full text search box also indicates that the search is
restricted.

Add Container
New containers can be added to your account using oneilOrder. Once information is
entered and submitted, it is added to the database at the record center.
To add a new container, click Add Container under Tasks on the right side of the
screen. You can also right click on the grid and from the context menu, select Add
Container.

Your record center may have created custom data entry forms for you. To view
available forms, click the Form drop down list and make your selection. The default
is automatically set to the last form you opened.
Enter your data in the appropriate fields. Click the grid picker next to a field to
display a list of available options. Right click on your selection in the grid and select
OK.

oneilOrder Client User Guide Inventory  31

 Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to add the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.

Click the X to close the message.

Once you have completed all fields, click Add to add the container to the database.
If you want to add the container and immediately place it in your cart, click Add to
Cart.
Continue adding any additional containers. When you have finished entering data,
click Cancel to return to the Results grid.

Edit Existing Containers

Data for existing containers can be edited using oneilOrder. Once data is edited or
added and submitted, it is changed in the database at the record center.
To edit data for a container, you must first load the container onto the grid. Once the
container is loaded, right click on it and from the context menu, select Edit.

NOTE: You can also bring up the Edit form by clicking on the item’s barcode link
in the grid.

32  Inventory oneilOrder Client User Guide

 Make your changes or enter new data in the appropriate fields. Click the grid picker
next to a field to display a list of available options. Right click on your selection in
the grid and select OK.
Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to edit the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.
Once you have completed the fields, click Edit.
Continue making necessary changes to any other containers. The changes you have
entered are sent to the database at the record center.

Add Filefolder
New filefolders can be added to your account using oneilOrder. Once information is
entered and submitted, it is added to the database at the record center.
To add a new filefolder, click Add Filefolder under Tasks on the right side of the
screen.

oneilOrder Client User Guide Inventory  33

 Your record center may have created custom data entry forms for you. To view
available forms, click the Form drop down list and make your selection. The default
is automatically set to the last form you opened.
Enter your data in the appropriate fields. Click the grid picker next to a field to
display a list of available options. Right click on your selection in the grid and select
OK.
Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to add the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.

Once you have completed all fields, click Add to add the filefolder to the database.
If you want to add the filefolder and immediately place it in your cart, click Add to
Cart.
Continue adding any additional filefolders. When you have finished entering data,
click Cancel to return to the Inventory grid.

34  Inventory oneilOrder Client User Guide

Edit Existing Filefolders
Data for existing filefolders can be edited using oneilOrder. Once data is edited or
added and submitted, it is changed in the database at the record center.
To edit data for a filefolder, you must first load the filefolder onto the grid. Once the
filefolder is loaded, right click on it and from the context menu, select Edit.

NOTE: You can also bring up the Edit form by clicking on the item’s barcode link
in the grid.

Make your changes or enter new data in the appropriate fields. Click the grid picker
next to a field to display a list of available options. Right click on your selection in
the grid and select OK.
Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to edit the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.
Once you have completed the fields, click Edit.
Continue making necessary changes to any other filefolders. The changes you have
entered are sent to the database at the record center.

Add Tape
New tapes can be added to your account using oneilOrder. Once information is
entered and submitted, it is added to the database at the record center.
To add a new tape, click Add Tape under Tasks on the right side of the screen.

oneilOrder Client User Guide Inventory  35

 Your record center may have created custom data entry forms for you. To view
available forms, click the Form drop down list and make your selection. The default
is automatically set to the last form you opened.
Enter your data in the appropriate fields. Click the grid picker next to a field to
display a list of available options. Right click on your selection in the grid and select
OK.
Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to add the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.

Once you have completed all fields, click Add to add the tape to the database. If you
want to add the tape and immediately place it in your cart, click Add to Cart.
Continue adding any additional tapes. When you have finished entering data, click
Cancel to return to the Inventory grid.

36  Inventory oneilOrder Client User Guide

Edit Existing Tapes
Data for existing tapes can be edited using oneilOrder. Once data is edited or added
and submitted, it is changed in the database at the record center.
To edit data for a tape, you must first load the tape onto the grid. Once the tape is
loaded, right click on it and from the context menu, select Edit.

NOTE: You can also bring up the Edit form by clicking on the item’s barcode link
in the grid.

Make your changes or enter new data in the appropriate fields. Click the grid picker
next to a field to display a list of available options. Right click on your selection in
the grid and select OK.
Click the date picker next to date fields to display a calendar from which you can
select a date.
Some fields are required. If you try to edit the record without completing a required
field, the field is displayed in red. Click the exclamation point icon for an
explanation.
Once you have completed the fields, click Edit.
Continue making necessary changes to any other tapes. The changes you have
entered are sent to the database at the record center.

View Item Activity

You can view all activity for an item from the Inventory grid. Right click on an
item in the grid and select View Item Activity.
Alt + Shift + 7 simulate "Move First" button click
Alt + Shift + 8 simulate "Move Previous" button click
Alt + Shift + 9 simulate "Move Next" button click
Alt + Shift + 0 simulate "Move Last" button click

oneilOrder Client User Guide Inventory  37

Description
Each item in the system can be given a unique description. To enter the description,
in the item’s Add or Edit dialog box, click Description.

Description text is entered in the top section. The current line being edited and the
total number of lines are displayed in the lower right corner.

Keywords
Keywords can be added in the bottom section. Click Add.

Type your keyword and click Add.

38  Inventory oneilOrder Client User Guide

 The keyword list includes a count of the number of times the keyword appears
within the description text. Keywords do not have to appear in the text. Keywords
that do not appear in the text have a zero match count in the keyword list. Existing
keywords can be edited or deleted.
To highlight the keywords in the description text, select the Highlight Keywords
check box. The keywords appear in bold.

Find
To find text in a description, click the Find button.

Enter the text you want to find.

oneilOrder Client User Guide Inventory  39

 You can choose to match the case of the text and also choose to search up or down.
Click Find Next. When you have finished, click Cancel to close the dialog box.

Find and Replace

To find and replace text in a description, click the Find and Replace button.

Enter the text you want to find and the text you want to replace it with. You can
choose to match the case of the text.

Click Find Next to find the first matching text. Click Replace to replace it with the
new text. You can also click Replace All to replace all instances of the text without
reviewing them individually. When you have finished, click Cancel to close the
dialog box.

Contents
In the Contents dialog box you can enter the name of each item within another
item. For example, you could list the name of each file stored in a container, or list
the documents contained in a filefolder. To enter the contents, in the item’s Add or
Edit dialog box, click Contents.

40  Inventory oneilOrder Client User Guide

 The current line being edited and the total number of lines are displayed in the lower
right corner. Find and Find and Replace buttons are available.
When you have finished, click OK to save the contents.

Load From File/Save to File

In the Search Inventory grid, when you are in the Advanced Search mode, you
have the option to load results from a file and save results to a file.

oneilOrder Client User Guide Inventory  41

 Load from File
You have the ability to load a list of items from an external text file.

NOTE: The maximum number of upload rows allowed is determined by your record
center.

From the Search Inventory grid, select Load from File.

Select Files: Click to locate and select the file you want to load. You can also drag
and drop a file. To delete the file, click the X next to the file name.

Item Type: Click the drop down arrow and select the type of item (container,
filefolder, tape, item). When a specific type is selected, only that type is loaded from
the file. For example, if you select Container, only containers in the file will be
loaded. All other item types in the file will display as “item not found”. If you select
Item, all item types are loaded.
Fields: Click the drop down arrow to select the type of criteria used in your file.
Code
Alternate Code

42  Inventory oneilOrder Client User Guide

 Alternate Code + Account
Base Object + Code
Delimiter: Select the delimiter type. This is what separates the fields of data in your
file. This section is only available when you select Alternate Code + Account or
Base Object + Code.
Click OK to load the file. The Load From File dialog box displays indicating if
any errors occurred.

Click Close and the matched items are added to the Search Inventory grid.

Items Not Found

If any items in your file are not found in the database, they are displayed.

NOTE: No more than 1,000 items will be displayed in the grid.

oneilOrder Client User Guide Inventory  43

 To save a file with the list of items that were not found, select the Download Items
not found on Close check box. The text file format is compatible with Load From
File so that you can edit it and upload it again using Load From File.

Duplicates
You are informed if your file includes any items with duplicate codes.

44  Inventory oneilOrder Client User Guide

 Click Close and all items (including the duplicates) are loaded onto the grid.

Save to File
Save to File lets you save items on the grid to a file that you can use again at a later
time.
Load items onto the grid. Select Save To File.

Fields: Click the drop down arrow to select the type of criteria you want to use.

oneilOrder Client User Guide Inventory  45

 Code
Alternate Code + Account
Base Object + Code
Click OK to save the records to a file.

Click Close. Select the folder where you want to save your file, and enter a file
name.

Click Save.

Function Access
The Load From File and Save To File links are only available if the following
function access is set to Yes.

Save List/Load List

In the Search Inventory grid, you can save and load a list.

NOTE: The Load List and Save List links are only available when you are in the
Advanced Search mode.

46  Inventory oneilOrder Client User Guide

 Save List
This option is used to save a list of items that have been loaded onto a grid. You can
then use the Load List menu option to quickly load that same list of items any time
you need it.
Load all the items you want to appear in your list. Make sure they are selected. Then
from the Options menu, select Save List.

Enter a name for the list (maximum of 24 characters) and click Save. The list is
saved and can now be used again. Click Cancel to return to the grid.

Load List
Once a list of items has been saved, it can be loaded again. From the Options menu,
select Load List.

oneilOrder Client User Guide Inventory  47

 Select the list you want to load and click Load. The list of items is loaded onto the
grid.
To delete lists from this dialog box, click the X next to the list name.

Function Access
The Load List and Save List links are only available if the following Function
Access is set to Yes.

48  Inventory oneilOrder Client User Guide

Order

Cart
The Cart works similar to the shopping cart feature that you may have used on many shopping websites. You can
load items into the cart and then when you are ready to place an order, select the items you want included and create
an order. Items remain in your cart until you remove them or until they are placed on an order. The cart can contain
requests for deliveries, pickups, materials, or services.

NOTE: The cart only applies to the user logged in (with the exception of the Web User Administrator). So each user
will have their own cart containing only the items they have added. Items remain in the cart after you log out, so
they will still be there the next time you log back in.

The Cart link in the top right corner of the screen shows the number of requests in the cart and provides quick
navigation to the Cart grid.

Add Requests to Cart

Containers, Filefolders, and Tapes
Search for the item you want to order. Once it is loaded on the cart, select it and then click the Add Item to
Cart icon to add it to the cart. You can also right click on the row and from the context menu, select Add Item
to Cart.

To add multiple items at once, select all the items and then click the Add Selected
Items to Cart icon. You can also right click in the grid and from the context menu,
select Add Selected Items to Cart.

oneilOrder Client User Guide Order  49

 To select or unselect all items in the grid, use the Select All or Unselect All icons.
You can also right click in the grid and from the context menu, select Select All, or
Unselect All.

Bulk Items
This option is used when you have containers, filefolders, or tapes that need to go to
storage, but they either don't have barcode labels yet or you don't want to list them
individually. It can only be used for items you want the record center to pick up or
items you are going to drop off at the record center.
Click Bulk Items in the Order section on the right side of the screen.

50  Order oneilOrder Client User Guide

 Service Type: Use the drop down arrow and select whether you want the record
center to come pick up the items, or whether you are going to take the items to the
record center.
Quantity: Enter the number of containers, filefolders, and tapes that are going to the
record center. This allows the record center to make sure they have enough space in
the truck. If you are dropping the items off at the record center, they may need to
plan how much assistance you will need. The maximum quantity allowed is
determined by your record center. If you enter a number larger than the maximum,
the field is changed to the maximum quantity when added to the cart.
Comment: When adding bulk items to the cart, you can describe the item by
entering container, filefolder or tape comments. These comments are then transferred
to the final workorder. You can enter up to 81 characters. Once the order is checked
out to a web order and the record center converts the web order to a workorder, these
comments are posted to the Workorder Notes with the web user's name.
Total: The total number of items displays at the bottom of the dialog box.
When you have finished entering information, click Add to Cart and the items are
added to the cart.

oneilOrder Client User Guide Order  51

 Materials
Materials are items that you can purchase (or receive) from the record center.
Commonly this includes containers of various sizes and barcode labels. Your record
center determines what materials are available for ordering.
Click the Materials link in the Order section on the right side of the screen.

Material: Click the drop down arrow to select the material you want to order.
Quantity: Enter the quantity you are requesting.
Requestor: Enter the name of the person making the request. This field is optional.
Cost Center: Enter a cost center. This field is optional.
Comment: Enter any additional comments you want the record center to receive.
When you have finished entering information, click Add to Cart and the materials
are added to the cart.

Services
Services are any miscellaneous services that you might request of the record center.
Let's say that you need to look at a document that is in a container in the record
center, but you really don't need to have the container delivered to you; nor do you
really need the original document. You could place an order for the record center to
find the document and fax it to you. Your record center will determine what services
are available, but they may include things like faxing, photocopying, or repacking.
Click the Services link in the Order section on the right side of the screen.

52  Order oneilOrder Client User Guide

 Service: Click the drop down arrow to select the type of service you are requesting.
Quantity: Enter the quantity.
Requestor: Enter the name of the person making the request. This field is optional.
Cost Center: Enter a cost center. This field is optional.
Comment: Enter any additional comments you want the record center to receive.
When you have finished entering information, click Add to Cart and the services
are added to the cart.
view the image in oneilOrder. Load your order onto the

View/Edit Requests
You can edit some of the information for requests that are placed in the cart. In the
cart, click the Edit Request icon next to the request. You can also right click on the
row and from the context menu, select Edit Request.

Information regarding the request displays at the top of the screen. This information
is read-only.

oneilOrder Client User Guide Order  53

 Depending on the type of request you are editing, you may be able to edit the
Quantity, Requestor, Cost Center, Comments and Return Date fields.

NOTE: If the item was identified with a specific barcode, the Quantity field cannot
be changed.

When you have made your changes, click Apply.

Place a Web Order/Workorder

Once you have added requests to your cart, you are ready to check out. This is what
actually sends your request to the record center.
When you check out a web order, the order goes to the record center and they create
a workorder for you. When you check out a workorder, the workorder is created and
sent to the record center.
Each request you add to the cart is given a tracking number. Once you create an
order or workorder, a batch number is assigned to that group of requests. A batch can
have one or a number of requests assigned to it. Your record center will discuss with
you how it uses batches and together you can determine the best way to use them.

Check Out Web Order

Select the requests in the cart that you want included in the order.

54  Order oneilOrder Client User Guide

 Click Check Out.

Enter your account number and your contact information. If you only have access to
one account, the account field is populated and grayed out. To use the default
address for the account entered, click Use Default Delivery Address. To choose
a different delivery address, click the Choose Address button. The Address grid
is displayed with all available addresses for the account.

oneilOrder Client User Guide Order  55

 Right click on the address you want and select OK. The address fields are
automatically populated.
Use the grid picker to select a Service Priority. Depending on your selection, the
Requested Fulfillment Date/Time may be automatically populated. If not, enter the
date and time you require this order or use the date/time picker to make your
selection.
Add any Notes for the order. The Notes text box is used to enter notes that describe
the Web order. You can enter up to 512 characters.
When you have finished, click Place Order. The order is submitted and a Check
Out summary is displayed.

56  Order oneilOrder Client User Guide

 Click Close and an Order Confirmation is displayed.

Click Open In New Tab to view the confirmation in a full screen. Click OK to
close the summary and return to the cart.
The requests have been removed from the cart. The order has been sent to the record
center. They will post the requests to a workorder and fulfill your order.

Check Out Workorder

Select the items in the cart that you want included the same as you would for a web
order.

Click the Check Out Workorder button.

oneilOrder Client User Guide Order  57

 Make any necessary changes and click the Place Workorder button. The
workorder is submitted and a Check Out summary is displayed.

Click Close and a Workorder Confirmation is displayed.

58  Order oneilOrder Client User Guide

 Click OK to close the summary and return to the cart.
The items have been removed from the cart, and the workorder has been sent to the
record center. They will process the workorder and fulfill your request.

Remove Requests from Cart

Requests can be removed from the cart without adding them to an order.

Remove Current Row

To remove only one request from the cart, click the X for that row.

Remove Selected Rows

To remove several requests from the cart at once, select the requests you want to
remove. To select all requests in the cart, click the Select All icon.

oneilOrder Client User Guide Order  59

 Once the requests are selected, click the Delete Selected Requests button.

All selected requests in the cart are removed. Requests that were not selected remain
in the cart.

Order Status
Once you have placed an order through oneilOrder, you can track its status as it is
fulfilled by the record center.

NOTE: If the user logged in is a Web User Admin with permission to modify the
cart, the Order Status grid will also display the Ordered By, Placed In Cart By, and
Placed In Cart Date Time columns.

You can find the orders that you want to track using different criteria. You can tell
the system what batch numbers, tracking numbers, or workorders you are looking
for, or you can pull up any orders that were placed during a specified period.

60  Order oneilOrder Client User Guide

 Alternately, you can search by the orders’ status to find all orders that have reached a
specific status. You can also use more than one of the search variables to find orders
that match more than one criterion. For example, find all orders placed during the
last week that have been fulfilled.

Search by Batch Number Range

When you submit an order through oneilOrder, your order is assigned to a batch,
which is identified by a Batch Number. Any number of orders can belong to a given
batch. To search for orders by Batch Number, you can enter a single batch number,
more than one batch number, a range of batch numbers, or a combination. Multiple
numbers can be separated by a comma or dash.

NOTE: If you enter a batch number that does not belong to your account (as
determined by your log in), it will not be included in the results.

Search by Tracking Number Range

Searching by tracking number works exactly the same as searching by batch number.
The only difference is that each tracking number represents an individual order,
whereas one batch number can represent several orders. To search for orders by
tracking number, you can enter a single tracking number, more than one tracking
number, a range of tracking numbers, or a combination. Multiple numbers can be
separated by a comma or dash.

NOTE: If you enter a tracking number that does not belong to your account (as
determined by your log in), it will not be included in the results.

Search by Workorder Number Range

Searching by workorder number works similar to searching by batch or tracking
number. The difference is that this field is alphanumeric. To search for orders by
workorder number, you can enter a single workorder number, more than one
workorder number, a range of workorder numbers, or a combination. Multiple
numbers can be separated by a comma or dash.

NOTE: If you enter a workorder number that does not belong to your account (as
determined by your log in), it will not be included in the results.

Search by Ordered Date Range

To check the status of orders placed during a specific time period, use the Ordered
Date Range fields. To include an Ordered Date in your search, click the drop down
arrow in the top field.
Select from the available options.

oneilOrder Client User Guide Order  61

 If you select Between, you will need to enter a From/To date. Type in a date, or click
the grid picker next to the field to select a date. You can select just a From date or
just a To date. It is not necessary to enter both.

Search by Order Status

To search for orders by their status, click the down arrow next to the Order Status
field to select the status of your choice. The possible statuses for an order are as
follows:
Submitted: Your order has been received by the record center, but has not yet been
reviewed.
Scheduled: Your order has been reviewed by the record center and is scheduled for
fulfillment.
Workorder: Your order has been reviewed by the record center and has been placed
on a workorder for fulfillment.
Fulfilled: Your order has been fulfilled.
On-Hold: Your order has been placed on hold because for some reason it could not
be fulfilled. The record center has or will be contacting you for clarification.
Cancelled: Your order has been cancelled. Contact the record center if you have not
been informed of the reason for the cancellation.

62  Order oneilOrder Client User Guide

 Search by Ordered By
To check the status of orders placed by a specific user, use the Ordered By field.
Click the grid picker to select the user you want. If you are a Web User
Administrator, your name and the names of all users that have been assigned to you
appear in the list. If you are not a Web User Administrator, only your name appears.

Search Results
As you complete each filter field, the Order Status grid is populated with the
orders that meet your search criteria.

oneilOrder Client User Guide Order  63

 To view more information about any order, click the View Order Status icon.

The Order Detail dialog box appears.

Click Close to return to the Order Status grid.

64  Order oneilOrder Client User Guide

Index

A
Account Access 26
Edit 26
Function Access 27
Global Edit 27
Account code 38
Account code range 38
Add
Container 45
Filefolder 47
Tape 49
Add date 38
Add item to cart 71
Add User 17
Advanced Search 43
Alert Layout 19
Alerts
Order Approvals 99
Order Rejections 99
Approval
Require 89
Approve
Order Detail 94
Approve Order 91

B
Border 15
Browser compatibility 1
Bulk Items 72

C
Cart 71
Add Bulk Items 72
Add items 71
Add Materials 74
Add Services 74
Edit 77
Remove Requests 83
Cart Access 28
Change password 3
Check out 79
Check Out Workorder 81
Clear filters 42

oneilOrder Client User Guide Index  65

Clone User Information 20
Column detail font 14
Column Format 6
Column heading font 14
Columns
Move 6
Sort 5
Columns searched 32
Comment 73
Container
Add 45
Edit 46
Contents 61
Context menu 7
Create
Order 78

D
Date picker 10
Keyboard shortcuts 11
Date/time picker 11
Description 58
Destroy date 39
Dialog boxes 8

E
Edit
Cart 77
Container 46
Filefolder 49
Tape 51
Errors 11
Export Grids 12

F
Filefolder
Add 47
Edit 49
Filtered Search 32
Find 60
Find and replace 61
Font
Column detail 14
Column heading 14
From/to date 42
Function Access 24
Edit 25
Global Edit 26
Load From File 67
Load List 69
Order Approval 98
Save List 69
Save To File 67

66  Index oneilOrder Client User Guide

G
Google Authenticator 2
Grid
Export 12
Print 14
Grid picker 9
Grids 4

I
Icons 8
Image 52
Delete 58
Purged 57
View 52
Imaging Request 75
Inventory 31
Search 31
Inventory type 35
Item Activity
View 51
Item status 37

K
Keywords 59

L
Landscape 14
List
Function Access 30
Load 29, 68
Save 29, 68
Load From File 63
Load List 29, 68
Locked out
User 20
Log In 1
Logout 4

M
Margins 13, 14
Materials
Add to Cart 74
MFA 2
Resync 2
Model User 19, 23
Move column 6
Multi-factor authentication 1

O
Order
Approve 91

oneilOrder Client User Guide Index  67

 Create 78
Edit 93
Reject 96
Order Approval
Function Access 98
Order confirmation 81
Order status 84
Output format 15

P
Page settings 14
Paper size 14
Password 3
PDF
View 56
Perm flag 42
Portrait 14
Print grid 14

Q
Quick Query
Advanced Search 43

R
Reject Order 96
Rejected Orders 97
Remove All Rows 83
Remove Current Row 83
Remove From Cart 83
Require Approval 89
Restricted
Search 44
Result limit exceeded 42
Resync
MFA 2

S
Save List 29, 68
Save to File 66
Search
Advanced 43
Batch Number Range 85
Date Range 85
Filtered 32
Ordered by 87
Quick Query 43
Restricted 44
Status 86
Tracking Number Range 85
Workorder Number Range 85
Search field 32
Search filters 34

68  Index oneilOrder Client User Guide

 Account code 38
Account code range 38
Add date 38
Clear 42
Destroy date 39
From/to date 42
Inventory type 35
Item Status 37
Perm flag 42
Sequence range 42
Specific inventory type 35
Specific inventory type manual 35
Status date 41
Search Inventory 31
Search Results 87
Searches
Not supported 33
Supported 33
Sequence range 42
Services
Add to Cart 74
Shade alternate rows 15
Sort columns 5
Sort Format 6
Specific inventory type 35
Specific Inventory Type Manual 35
Status date 41
Supported searches 33

T
Tape
Add 49
Edit 51
TIFF
View 56
Time Out 4

U
User
Account Access 26
Add 17
Delete 22
Edit 21
Function Access 24
User Admin 17
Users
Global Edit 22

V
View
TIFF 56
View details 77
View Image 52

oneilOrder Client User Guide Index  69

 Keyboard Shortcuts 55
View Item Activity 51
View PDF 56

W
Warnings 11
Web Order Approval 89
Web Order Requires Approval 19

70  Index oneilOrder Client User Guide