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Lecture 6 Project Quality Management

This document discusses project quality management. It introduces project quality management and explains that it ensures project requirements and deliverables are met and validated. It discusses why project quality management is important to meet customer requirements, strengthen business operations, and avoid negative consequences. The document then covers key approaches to project quality management including customer satisfaction, prevention over inspection, continuous improvement, management responsibility, and cost of quality. It concludes by explaining the three main processes in project quality management: plan quality management, perform quality assurance, and control quality.

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Bellatiny
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14 views

Lecture 6 Project Quality Management

This document discusses project quality management. It introduces project quality management and explains that it ensures project requirements and deliverables are met and validated. It discusses why project quality management is important to meet customer requirements, strengthen business operations, and avoid negative consequences. The document then covers key approaches to project quality management including customer satisfaction, prevention over inspection, continuous improvement, management responsibility, and cost of quality. It concludes by explaining the three main processes in project quality management: plan quality management, perform quality assurance, and control quality.

Uploaded by

Bellatiny
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Lecture 6: Project Quality

Management
Course Code: PXB30103/PPB37103
Includes the processes and activities that
determine quality policies, objectives and
responsibilities to meet customer’s
satisfaction.
Project Quality
Management To support continuous process improvement
activities as undertaken on behalf of the
(Introduction) performing organization.

Works to ensure that the project


requirements, deliverables, including product
requirements, are met and validated.
At its simplest, quality means
meeting the intended purpose

Introduction:
Project quality
Quality is also known as 'fit for use.‘
management

Quality products meet the stated


requirements, have tolerable levels
of defects, and are consistently
produced.
Why project quality management is
important?
• Failure to meet quality requirement can result in serious negative
consequences for any of the stakeholders
• To meet customer requirement
• To strengthen business operation
Customer satisfaction. Understanding, evaluating,
defining, and managing requirements so that customer
expectations are met.

Prevention over inspection. Quality should be planned,

Project Quality
designed, and built into—not inspected into the
project’s management or the project’s deliverables.

Management: Continuous improvement. The PDCA (plan-do-check-


act) cycle is the basis for quality improvement as
Approaches defined by Shewhart and modified by Deming.

Management Responsibility. Success requires the


participation of all members of the project team
especially the management.

Cost of quality (COQ). Cost of quality refers to the total


cost of the conformance work and the non-conformance
work that should be done as a compensatory effort.
Project Quality Management Process

Plan Perform/Assure Control

Plan Quality Management— Perform Quality Assurance— Control Quality—The process


The process of identifying The process of auditing the of monitoring and recording
quality requirements and/or quality requirements and the results of executing the quality
standards for the project and results from quality control activities to assess
its deliverables and measurements to ensure that performance and recommend
documenting how the project appropriate quality standards necessary changes.
will demonstrate compliance and operational definitions are
with quality requirements. used.
Quality Planning
• This process involves the determination of the quality standards that govern the project
deliverables and/or product and how the project will achieve compliance to those standards.
• Many projects have standards that are given to them directly, such as design standards for
buildings. However, many other standards often exist which are not explicitly stated but expected
to be complied with.
• Inputs • Outputs
• Project management plan • Quality management plan
• Risk register • Process improvement plan
• Enterprise environmental factors • Quality metrics (measurement of the
• Organizational process assets value and performance of products)
• Project documents updates
• Tools and techniques
• Cost-benefit analysis
• Seven basic quality tools
• Design of experiments
Quality Assurance
• Quality Assurance is the process of auditing the quality requirements and the
results from quality control measurements to ensure that appropriate quality
standards and operational definitions are used. The quality audits test and/or
confirm that the system is functioning correctly.
• Inputs • Tools and techniques
• Quality management plan • Quality management and control tools
• Process improvement plan • Quality audits
• Quality metrics • Process analysis
• Quality control measurements • Outputs
• Project documents • Change requests
• Project management plan updates
• Project documents updates
• Organizational process assets updates
Quality Control
• Quality Control is the process of monitoring and recording results of executing the quality
activities to assess performance and recommend necessary changes. In short, it is the
“measurement of defects”.
• The quality control measurements verify that the deliverables have been produced to the
acceptable quality.

• Input • Outputs
• Project management plan • Quality control measurements
• Quality metrics • Validated changes
• Work performance data • Verified deliverables
• Approved change requests • Work performance information
• Tools and techniques
• Seven basic quality tools
• Statistical sampling
• Approved change requests review
7 Basic Quality
Tools: ISHIKAWAS
Cause and
7QC tools effect diagram
Check sheet
Revolutionised the
Japan & the World
in Sixties & Control charts Histogram
Seventies

Scatter
Pareto chart
diagram

Stratification
(classification
into groups)
Fishbone diagram

A fish-bone diagram is one of


the seven quality circles (QC)
tools. It helps to visualize the
potential causes in order to
find the root cause of a
particular problem. It helps to
identify, analyze and improve
quality issues.
Pareto Chart

The purpose of the Pareto


chart is to highlight the most
important among a (typically
large) set of factors. In quality
control, it often represents the
most common sources of
defects, the highest occurring
type of defect, or the most
frequent reasons for customer
complaints, and so on.
Scatter Plots
• The Scatter Plot is one of the
seven QC Tools that you, the
Quality Engineer, must know and
be able to use when analyzing
your data.
• The Scatter Diagram is another
Quality Tool that can be used to
show the relationship between
"paired data", and can provide
more useful information about a
production process.
The End

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