Epicor ERP

Serial Number Tracking Course

10.2.600
Disclaimer
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Serial Number Tracking Course Contents

Contents
Serial Number Tracking Course.............................................................................................5
Before You Begin....................................................................................................................6
Modules Licensing...........................................................................................................................................6
Audience.........................................................................................................................................................6
Prerequisites....................................................................................................................................................6
Environment Setup..........................................................................................................................................7
Workshop Constraints..............................................................................................................................8
Overview.................................................................................................................................9
Application Setup.................................................................................................................10
Site Configuration Control.............................................................................................................................10
Workshop - Select Serial Tracking Site Parameters...................................................................................11
Company Configuration................................................................................................................................12
Workshop - Verify the Serial Mask Format...............................................................................................13
Maintenance Programs..................................................................................................................................14
Serial Mask Maintenance........................................................................................................................14
Workshop - Define the Serial Mask..................................................................................................14
Part Maintenance...................................................................................................................................15
Workshop - Create a Serialized Part.................................................................................................16
Serialization Processing........................................................................................................17
Overview.......................................................................................................................................................17
Workshop - Receive Serialized Materials.........................................................................................................18
Workshop - Use Lower Level Component Serializing......................................................................................20
Create a Job...........................................................................................................................................20
Add Operations......................................................................................................................................20
Add Materials.........................................................................................................................................21
Schedule the Job....................................................................................................................................21
Workshop - Generate or Assign Serial Numbers.............................................................................................22
Workshop - Issue Material to a Job................................................................................................................22
Workshop - Complete the Operation.............................................................................................................23
Serial Matching Process..................................................................................................................................25
Workshop - Lower Level Component Matching.......................................................................................25
Workshop - Receive Completed Job Quantities to Inventory...........................................................................26
Workshop - Sell and Ship Serialized Items......................................................................................................27
Create a Sales Order...............................................................................................................................27
Select Serial Numbers at Customer Shipment..........................................................................................28
Using the Customer Shipment Tracker....................................................................................................29
Serial Number Tracker....................................................................................................................................29
Serial Number Status..............................................................................................................................29
Workshop - Using the Serial Number Tracker..........................................................................................31
Unassign or Delete a Serial Number...............................................................................................................31

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Contents Serial Number Tracking Course

Conclusion.............................................................................................................................33

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Serial Number Tracking Course Serial Number Tracking Course

Serial Number Tracking Course

This course provides an overview of the serial number functionalities within the Epicor application. Using hands
on workshops this course teaches serial number masking, formatting and generation.
Serial number tracking allows unique identification for each item you use in manufacturing or receive into inventory
from manufacturing or purchasing. Serial number tracking meets a very strict standard for product identification.
Information captured for each serial number aids in specifying products for recall and help identify defect sources.
Upon successful completion of this course, you will be able to:
• Define the parameters used for serial number generation at the company and the site level.
• Explain how to create a mask that defines the way serial numbers are formatted by part and site.
• Generate serial numbers at the component level to connect parent and child assemblies for tracking.
• Match, reassign and follow a serial number for warranty or service follow-up.

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Before You Begin Serial Number Tracking Course

Before You Begin

Read this topic for information you should know in order to successfully complete this course.

Modules Licensing
The following modules must be licensed to complete all the workshops in this course:
• Inventory Management
• Job Management
• Multiple Warehouse
• Order Management
• Shipping Receiving

Audience

Specific audiences will benefit from this course.

• Cost Accountant
• Shop Floor Manager
• Scheduler
• Shipping and Receiving
• Production Manager
• Engineer

Prerequisites

To complete the workshops in this course, the necessary modules must be licensed and operating in your training
environment. For more information on the modules available, contact your Epicor Customer Account Manager.
It is also important you understand the prerequisite knowledge contained in other valuable courses.
• Foundations Agenda Courses on Epicor Learning Center - These courses describe logging in to Epicor
ERP, using menus and toolbars, working with Tree view and sheets. They give you a quick overview how to
enter data in Epicor ERP, use searches to find data and work with grids. The courses in this agenda teach you
to personalize your application, print forms and reports and use trackers to view information.
• Part Entry Agenda - This agenda contains courses to teach you about part records in Epicor ERP. It focuses
on the importance of Part Maintenance by helping you understand part concepts, create part master records,
enter part details, determine costing methods, define part locations, set up sales kits and create parts on-the-fly.

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Serial Number Tracking Course Before You Begin

Environment Setup

The environment setup steps and potential workshop constraints must be reviewed in order to successfully
complete the workshops in this course.
Your Epicor training environment, in which the Epicor demonstration database is found, enables you to experience
Epicor functionality in action but does not affect data in your live, production environment.
The following steps must be taken to successfully complete the workshops in this course.

1. Verify the following or ask your system administrator to verify for you:
• Your Epicor training icon (or web address if you are using Epicor Web Access) points to your
Epicor training environment with the Epicor demonstration database installed. Do not complete
the course workshops in your live, production environment.
Note It is recommended that multiple Epicor demonstration databases are installed. Contact
Support or Systems Consulting for billable assistance.

• The Epicor demonstration database is at the same version as the Epicor application. The
demonstration database is installed from the Epicor Administration Console using the "Add Demo
Database" command under Database Server. See Epicor ERP installation guides for details. If you are an
Epicor Cloud ERP customer (and have licensed embedded education), the demonstration database is
installed for you.
• Your system administrator restored (refreshed) the Epicor demonstration database prior to
starting this course. The Epicor demonstration database comes standard with parts, customers, sales
orders, and so on, already defined. If the Epicor demonstration database is shared with multiple users
(that is, the database is located on a server and users access the same data, much like your live, production
environment) and is not periodically refreshed, unexpected results can occur. For example, if a course
workshop requires you to ship a sales order that came standard in the Epicor demonstration database,
but a different user already completed this workshop and the Epicor demonstration database was not
restored (refreshed), then you will not be able to ship the sales order. If you are an Epicor Cloud ERP
customer see section below.

2. Log in to the training environment using the credentials epicor/epicor. If you are logged into your training
environment as a different user, from the Options menu, select Change User.
Note You must have Security Manager credentials to access system administration programs such
as Company Configuration or Site Configuration. The epicor user ID has the required security
credentials.

3. From the Main menu, select the company Epicor Education (EPIC06).

4. From the Main menu, select Evanston.

Epicor Cloud ERP Specific Information

Note If you are an Epicor Cloud ERP customer, then note the following about your Epicor-hosted education
company. All logins referenced in the course (such as manager, or epicor) should be changed to be the
<site ID>-. For example, if your site ID is 98315, then wherever you are instructed to use the login epicor,
instead use 98315-epicor. The password is 'Train18!'.

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Before You Begin Serial Number Tracking Course

Note To refresh your Epicor training data, enter a support ticket in EpicCare and include your site ID.

Workshop Constraints

Below is a list of workshops in this course that can be performed only once in each instance of a restored (refreshed)
shared database. Where applicable, a detailed explanation of the workshop constraints is documented in the
workshop itself.
• Workshop - Receive Serialized Materials

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Serial Number Tracking Course Overview

Overview

The Epicor application provides the ability to track individual parts by serial number. Both manufactured and
purchased parts can be tracked by serial number.
For manufactured parts, the serial number tracks: the job it was created on, if the part is in inventory, the packing
slip the part was shipped on, and the Return Material Authorization (RMA) number if the part was returned.
For purchased parts, the serial number tracks: the packing slip on which the part was received, a Defective Material
Request (DMR) number if received through DMR Processing, if the part is in inventory, and the job the part was
issued.
Serial number tracking is a three step process:

1. Setup the Serial Number Format for a Part

In Part Maintenance, specify that a particular part is serial number tracked and assign a serial number
format for the part.
Note Note that serial number tracked parts cannot be mass issued, mass received, or mass shipped,
nor can they be dimension tracked or backflushed.

2. Assign Serial Numbers to Parts

Assign serial numbers to parts produced for a job or to purchased parts. Purchased parts that are serial
tracked must be assigned a serial number before they are issued to a job. Manufactured parts that are serial
tracked cannot be shipped until they are assigned a serial number. Sub-assemblies of a job can also be
assigned serial numbers.

3. Track Serial Numbers

Serial number tracking is done through the Serial Number Tracker. There you can find such information
as which job or order the part belongs to or whether the part was returned. If you find discrepancies in the
serial number information, you can modify the tracked information in Serial Number Maintenance.

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Application Setup Serial Number Tracking Course

Application Setup

This section reviews site configurations, company configurations, and maintenance programs related to Serial
Number Tracking.
You define serial number parameters in Site Configuration Control and in Company Configuration. Once you
establish the parameters, you create and select parts for serial number tracking in Part Maintenance.

Site Configuration Control

Use the Modules > Inventory Management > Serial Tracking sheet in Site Configuration Control to define
how the current site, or multiple sites, handles serial number tracking.
Note You should define serial tracking parameters when you create a site. When you turn on serial number
tracking, the Epicor application expects serial numbers to be linked or created based on the following
controls set at the Site Configuration.

Menu Path: System Setup > Company/Site Maintenance > Site Configuration
Important This program is not available in Epicor Web Access.

You can set the following parameters in Site Configuration Control:

Serial Tracking Options

Options Definition
Full Serial Tracking
Serial numbers are added to the serial number file via Purchase Receipts,
Transfer Order Receipts, Job Receipts (all modes), Quantity Adjustments,
Cycle Counting, and RMA Receipts.

Outbound Serial Tracking Only

You receive a prompt for a serial number link when entering customer
shipment and site transfer transactions.

No Serial Tracking
This turns off serial number tracking.

Record Serial Numbers on Inventory Move

This check box is selected by default; when selected, it specifies that entry of serial numbers is required whenever
a serial tracked part is moved in inventory.
If you clear this check box, the Epicor application does not prompt you for the entry of serial numbers when
inventory moves from bin to bin. Inventory movement is allowed within the same warehouse or a shared warehouse
providing that the shared warehouse belongs to the current site. If this is not the case, a serial number is required
for the serialized parts being moved. All other inventory transactions, including inventory transfers, require you
to enter all serial number transactions.

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Serial Number Tracking Course Application Setup

Lower Level Serial Tracking

Any program you use to receive parts from manufacturing (for example, Job Receipt to Inventory, Job Receipt to
Job, Job Receipt to Salvage and Sales Order Shipping from manufacturing) requires a link to a serial number. The
application maintains a parent/child serial number relationship on all reports. Options include:
• No Lower Level Serial Tracking - This option turns off Lower Level Serial Tracking.
• Full Lower Level Serial Tracking - This option determines if there are any serial tracked components used
in the Manufacturing process when you receive a job for a serial tracked part. If so, you are presented with
a form with navigation control of all the serial numbers on the receipt, with each of the received serial numbers
displayed one at a time. The form lists the job materials for the serial tracked items.
Against each row, enter the component and serial numbers in the manufacture of the current top level serial
number. Each serial number you enter is validated to ensure it is issued to the job being received, does not
match another top level serial number, and is not already entered on the current form.
• Outbound Serial Tracking Only - This option determines whether or not you are prompted to enter lower
level serial numbers once the product is shipped.
Serial Matching Warning - Options include:

Options Definition
No Warnings
This option turns off the warnings that display if a job for a serial tracked item
and the serial tracked components do not match.

Warn but Allow Processing

This option activates a warning when component serial numbers must match;
however, you can ignore this warning and process the receipt without matching
the serial numbers.

Warn and Do Not Allow

This option activates a warning when component serial numbers need to be
Processing
matched. You must match all component serial numbers before you can save
the job receipt.

Workshop - Select Serial Tracking Site Parameters

Define serial number masking at the site configuration level. Each site in the company can have its own serial
number parameters. This workshop provides the opportunity to verify the Main Site settings for Epicor Education.
Navigate to Site Configuration Control.
Menu Path: System Setup > Company/Site Maintenance > Site Configuration
Important This program is not available in Epicor Web Access.

1. Click the Site button, then search for and select Main.

2. Navigate to the Modules > Inventory Management > Serial Tracking sheet.

3. In the Serial Tracking Options field, verify Full Serial Tracking displays.
This option instructs the Epicor application to require serial number generation or link serial number for all
inventory transactions.

4. In the Lower Level Serial Tracking Options field, verify Full Lower Level Serial Tracking displays.

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Application Setup Serial Number Tracking Course

This option requires you to link a serial number at any manufacturing process used to receive parts from
manufacturing.

5. In the Serial Matching Warning field, select Warn but Allow Processing.
This option tells the application to check for serial numbers on an assembly to ensure all serialized parts
match to a serial number.

6. Click Save.

7. Exit Site Configuration Control.

Once you establish these parameters, you define the actual serial mask in Company Maintenance.

Company Configuration

Use Company Configuration to set the default foundations for the application which include defining the serial
number mask formats.
Serial masks consist of special characters that define what characters you can include in the serial number. The
characters you define are replaced with specific values when serial numbers are generated.
The following are characters are used for mask definition.

Mask Description
& This represents any alphanumeric character (for example, 5, A, a).
@ This represents alpha characters (for example, [a to z] or [A to Z]).
# This represents a numeric character (for example, [0 to 9]).
^ This represents a mandatory variable that can be any alphanumeric character. For example, if
you enter 2^ in a mask, when you create a serial number, the ^ must be replaced by a character
(not allowed for generation masks).
! This represents an optional variable that can be any alphanumeric character. You can only add
this character as the last character in the mask (not allowed for generation masks).
~ This represents the characters stripped off when the internal serial number is created. This
character can only be at the front or back of the mask (not allowed for generation masks).
<D> This represents the day of the year. The default is the letter D (<D>). The mask character replaces
two characters of the serial number (only allowed for auto generation masks).
<M> This represents the month of the year. The default is the letter M (<M>). The mask character
replaces two characters of the serial number (only allowed for auto generation masks).
<YY> Two mask characters used to represent the year. The default is YY (<YY>). The mask characters
replace two characters of the serial number (only allowed for auto generation masks).
<YYYY> Four mask characters are used to represent the year. The default is YYYY (<YYYY>). The mask
characters replace four characters of the serial number. (Only allowed for auto generation masks).
<Px> This is two mask characters (<Px>) where P is the default part number and x is the number of
characters of the part number included in the serial number. For example, if the part number is
DS4000-1 and <P6> is entered in the mask, DS4000 is included in the serial number (only allowed
for auto generation masks).

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Serial Number Tracking Course Application Setup

Serial number masking provides the ability to establish default guidelines for your company's serialization.
There are two types of serial number masking:
• Serial Generation: This type of mask defines the format to be used for all auto-generated serial numbers.
• Serial Validation: A serial mask type of validation ensures that all manually created serial numbers meet the
defined mask. It is not used for system generated serial numbers.

Workshop - Verify the Serial Mask Format

Once you enable site-level serial number processing in Site Configuration Control, the actual serial number format
displays at the company level.
Navigate to Company Configuration.
Menu Path: System Setup > Company/Site Maintenance > Company Configuration

1. Select the Modules > Materials > Serial Mask Formats sheet.

2. Verify the following values are entered in the Serial Masks fields:

Field Data
Alphanumeric Character &
Alpha Only Character @
Numeric Only Character #
Mandatory Character of any Format ^
Optional Alphanumeric Character !
Strip Character ~
Day Character D
Month Character M
Two Number Year Characters YY
Four Number Year Characters YYYY
Part Number Representation Character P

3. Exit Company Maintenance.

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Application Setup Serial Number Tracking Course

Maintenance Programs

This section of the course reviews the most significant maintenance program(s) applicable to the serial number
tracking process. In many cases, not all fields in a program are discussed. If you are interested in learning more
about a specific program, refer to the Application Help.

Serial Mask Maintenance

Use Serial Mask Maintenance to create a mask in order to change the format of a supplier's serial number to
a format compatible with an Epicor application. Creating serial number masks provides you the ability to:
• Generate serial numbers consistent with a predefined format.
• Generate serial numbers constructed with other elements besides only a suffix and sequential number.
• Generate serial numbers at a company level, therefore maintaining a global sequence.
Menu Path: Material Management > Inventory Management > Setup > Serial Masking

Workshop - Define the Serial Mask

Define the actual serial mask after you establish the mask elements in Company Configuration. In this workshop,
define a new serial mask.
Navigate to Serial Mask Maintenance.
Menu Path: Material Management > Inventory Management > Setup > Serial Masking

1. On the standard toolbar, click New.

2. In the Serial Mask field, enter XXXclass (where XXX are your initials).

3. In the Description field, enter XXX Class Serial Mask (where XXX are your initials).

4. Select the Active check box.

5. In the Serial Mask Type section, select Generation Type.

6. Verify that 0 defaults in the Prefix Length field.

This identifies the length of the numeric field for a serial number prefix, if one is being assigned to the
generated serial number.

7. Verify that 0 defaults in the Suffix Length field.

This identifies the length of the numeric field for a serial number suffix, if one is being assigned to the
generated serial number.

8. In the Mask field, enter @@@######<M><YYYY> and press Tab.

This mask creates a serial number, the first three characters are alpha characters, the next six are numeric,
followed by the month and the four digit year the serial number was created.
An example of the mask you just defined displays in the Example field. You can manually adjust the Starting
Sequence if necessary.

9. Click Save.

10. Exit Serial Mask Maintenance.

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Serial Number Tracking Course Application Setup

A serial number mask is now defined for the site. If you use the Multi-site module, it is important to note
you can use the same serial mask and starting sequence for a part in different sites. To keep the serial
numbers unique, a specific prefix or suffix should be defined for each site.

Part Maintenance

Use Part Maintenance to enter or update part information. Parts are either purchased items you use for raw
materials or subassemblies or manufactured items you use to fill sales orders.
Each part record contains crucial data you may need for purchase or production needs. A part record contains
general information such as part number, description, and search criteria. Also, a part record defines inventory
information, which includes unit of measure (UOM) options for sales, purchases, inventory, non-stock classifications,
serial number tracking, and weight values. You also define warehouse and bin information for each part, including
Minimum, Maximum, and Safety Stock quantities. If this part is included in a sales kit, define these parameters
as well.
When you set up a part, you can access it from each site within the company, and use it on jobs. You can also
select parts as materials on quote, job, or part methods of manufacturing. If you use the Engineering module,
purchased or manufactured parts on a bill of material must have a record set up in Part Maintenance.
Tip Most modules do not require parts to exist in Part Maintenance, but it is recommended that you enter
parts in this program, as each record requires little data and can save you data entry time later.

Menu Path
Navigate to this program from the Main Menu:
• Material Management > Inventory Management > Setup > Part
• Material Management > Purchase Contracts Management > Setup > Part
• Material Management > Purchase Management > Setup > Part
• Material Management > Supplier Relationship Management > Setup > Part
• Production Management > Engineering > Setup > Part
• Production Management > Job Management > Setup > Part
• Production Management > Material Requirements Planning > Setup > Part
• Production Management > Quality Assurance > Setup > Part
• Sales Management > Configurator Management > Setup > Part
• Sales Management > Demand Management > Setup > Part
• Sales Management > Order Management > Setup > Part
• Service Management > Field Service > Setup > Part
• Service Management > Field Service Automation > Setup > Part

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Application Setup Serial Number Tracking Course

Workshop - Create a Serialized Part

You select serialization at the part level by selecting Track Serial Numbers check box. In this workshop, create
part XXX-SN001.
Navigate to Part Maintenance.
Menu Path: Material Management > Inventory Management > Setup > Part

1. From the New menu, select New Part.

2. Enter the following information:

Field Data
Part XXX-SN001 (where XXX are your initials)
Description XXX Serialized Assembly (where XXX are your
initials)
Type Manufactured
UOM Class Counted Units
Primary UOMs - Inventory EA
Primary UOMs - Sales EA
Primary UOMs - Purchasing EA
Group Fabricated
Class FG-Fabricated
Track Multiple UOMs Clear
Track Serial Numbers Select
Non-Stock Item Clear
Quantity Bearing Select

3. Click the S/N Format button.

Use Serial Number Format to define serial numbers.

4. In the Base Number Structure pane, select Serial Mask.

5. In the Serial Mask Options pane, click the Serial Mask button.

6. Search for and select XXX Class Serial Mask (where XXX are your initials) created in the Workshop - Define
the Serial Mask.

7. Click OK to exit Serial Number Format.

8. Click Save.

9. Exit Part Maintenance.

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Serial Number Tracking Course Serialization Processing

Serialization Processing

This section of the course discusses the serial number tracking processes that take place based on the selections
made in the Site Configuration Control > Modules > Inventory Management > Serial Tracking sheet.
Once defined serial number parameters apply to all warehouses owned by the current site and do not apply to
shared warehouses. The application tracks serial number movement as follows:
• When you issue materials to a job, child serial numbers are recorded against the parent serial number. This
can either be at the time of issue or post issue.
• You must record all serial number movements inside and outside the site in the serial trace data.
The basic steps to create serial numbers are:

1. Identify the serialization type the site should use.

2. Use Company Configuration to define format characters.

3. Create the Serial Mask form of the serial number and make that mask active.

4. Select the part as serial tracked.

5. Generate serial numbers as the rules require.

Overview

The serialization process is full, outbound only, or tracked at the lower component level. The Epicor application
handles the serial number requirements differently for each.
Note Once you establish serial tracking in the Epicor application and identify a part as serial tracked,
transactions involving the part require a serial number. Serialization frequency depends on the rules you
establish in Site Configuration Control.

Serial Tracking Options

Note You can select the following options in the Modules > Inventory Management > Serial Tracking
sheet in Part Configuration Control.

• Full Serial Tracking - If you select this option, transactions involving the part require generation or matching
of a serial number. If a serial number is generated, the record is copied into the history table prior to the
update of the current transaction. The history table tracks all movement on the serial number from the newest
to the oldest.
• Outbound Serial Tracking - If you select this option, it only prompts you for a serial number when the item
ships. As a result, the Epicor application reacts as follows:

1. In all Inventory transaction processes you are not prompted to enter serial numbers, this includes purchase
receipts.

2. When you ship a serial tracked part, you must enter the serial numbers being shipped. This can be to a
sales order or a transfer order.

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Serialization Processing Serial Number Tracking Course

• No Serial Tracking - If you select this option, it turns off the tracking of serial numbers.

Lower Level Serial Tracking Options

Full Lower Level Serial Tracking - If you select this option, the following process takes place:
• If the job you are receiving is for a serial tracked part, the Epicor application determines if there are any serial
tracked components used in the manufacturing process.
• If serial tracked components are found, all the serial numbers entered on the receipt and each of the received
serial numbers display one at a time.
• All job materials for serial tracked items display as a separate row for each component multiplied by the
number of items per top level component. For example, a top level part uses two serial tracked parts, A1000
as two per and B1000 as four per. In this example, there are six rows in the form, two for A1000 and four
for B1000.
• Each component serial number is used in the manufacture of the current top level serial number.
• Each serial number selected is validated to ensure it was issued to the job received. It also validates the serial
number is not matched to any other job. Finally, it checks if the serial number is a duplicate entry.
• Once you save the record, the data is written to a table that allows viewing of a top level serial number and
the component serial numbers used in the manufacturing process.
Outbound Serial Tracking Only - If you select this option, the following process is used:
• The Epicor application first determines if the item is serialized and checks to see if any components used in
the manufacturing process are serial tracked.
• If serial tracked components are found, a window displays all the serial numbers entered on the shipment.
• All serial tracked component materials for serial tracked items are presented multiplied by the number of
items per top level component.
• A serial number is required to be entered and validated to ensure it has not been matched to another top
level component or duplicated.

Workshop - Receive Serialized Materials

You can issue serial numbers at the time of receipt from a supplier. This workshop provides an example of serial
number generation at the time of receipt.
Navigate to Receipt Entry.
Menu Path: Material Management > Shipping / Receiving > General Operations > Receipt Entry
Important Due to necessary database setup and specific data used to generate serial numbers at the time
of receipt, this workshop can only be performed by one person in a shared database. If PO number 4027,
release line 1 has already been received refer to the optional solution stated in step seven, or contact your
system administrator to refresh your demonstration database.

1. From the New menu, select New Receipt.

2. In the PO field, enter 4027 for AB Electronics and press Tab.

3. In the Packing Slip field, enter the PO number.

4. Click Save.

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Serial Number Tracking Course Serialization Processing

5. From the New menu, select New Receipt Line.

6. In the PO/Line field, verify 4027 displays.

7. In the Line field, enter 1 and press Tab.

Notice the Part and Receiving Quantity panes populate with data.

8. In the Rel field, verify 1 displays.

Tip If this PO line has already been received, you can select the other line to practice this functionality.
Note that the Our Quantity and Supplier Qty display different quantities than stated in the following
steps.

9. Verify both the Our Quantity and Supplier Qty fields display 5.
Before receiving parts into stock, serial numbers must be generated; part DSS-1012 is a serial tracked part.

10. Click the Next Lot button.

If the Are you sure you wish to create a lot number? message displays, click Yes. The part number you
are receiving is designated as both lot and serial number tracked. The assigned lot number displays in the
Lot field.

11. Click the Serial Numbers button.

The Select Serial Numbers window displays.

12. Navigate to the Create Serial Numbers sheet.

13. Verify the Add Range of Serial Numbers option is selected.

By selecting this option, you are ensuring the serial numbers generate for all parts received into stock.

14. Click the Add button.

15. Navigate to the Select sheet and view the generated serial numbers in the Selected Serial Numbers pane.

16. Click OK.

17. In the Lines > Detail sheet, select the Received check box.
The Received status displays.

18. Click Save.

19. Exit Receipt Entry.

The lot and serial tracked part is received to inventory.

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Serialization Processing Serial Number Tracking Course

Workshop - Use Lower Level Component Serializing

You select lower level component serial tracking at the operation level. When you place operations in a method
of manufacture, serialization rules apply.
You can select operations for serial number generation in Operations Maintenance or through the Engineering
Workbench. Once you select an operation, you enter a job tie it to a method of manufacture.

Create a Job

In this workshop, enter a job for the part created in the Workshop - Create a Serialized Part.
Note Enable lower level component serial tracking at the operation level. When you place an operation
in a method of manufacture (MOM), the rules for serialization follow.

Navigate to Job Entry.

Menu Path: Production Management > Job Management > General Operations > Job Entry

1. From the New menu, select New Job.

2. In the New Job Number window, click the Next Job button and click OK.
Record the job number ___________.

3. In the Part field, enter XXX-SN001 (where XXX are your initials) and press Tab.

4. In the Req By field, enter the date two weeks from today.

5. From the New menu, select New Demand Link > Make To Stock.
This creates the line item for the job.

6. In the Job > Make To Stock > Detail sheet, in the Warehouse field, verify Main displays.

7. In the Quantity field, enter 2.

8. Click Save.
The new part now requires a method of manufacture.

Add Operations

1. In the tree view, right-click on the word Operations and select Add Operation.
The Job Details > Operations > Detail sheet displays.

2. In the Operation field, select Assemble per print.

3. In the Production Per Machine section, enter 8 in the Prod Std field. Verify the standard format is Pieces
/ Hour.

4. Click Save.
After the record saves, and default scheduling resources populate.

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5. In the tree view, right-click on the word Operations and select Add Operation.

6. In the Operation field, select Deburr.

7. In the Production Per Machine section, enter 1 in the Prod Std field. Verify the standard format is Pieces
/ Hour.

8. In the Scheduling Factors pane, select the Serial Numbers Required From This Operation check box.
Selecting this check box indicates that a serial number reference is required once this operation is completed
for all transactions that take place from this point forward.

9. Click Save.

Add Materials

1. In the tree view, right-click on the word Materials and select Add Material.

2. In the Part/Rev field, enter XXX-1012 (where XXX are your initials).
This is a serialized part.

3. In the Qty/Parent field, enter 2.

This means that two XXX-1012 parts are needed in order to create part XXX-SN001.

4. Click Save.

Schedule the Job

1. Navigate to the Job sheet and select the Released check box.
You must engineer a job before the schedule can be issued. Select the Released check box to automatically
select the Engineered check box.
The Schedule Job window displays.

2. In the Schedule Job window, accept the defaults of backward scheduling and click OK.
A schedule is created for the job and now production can begin.

3. Click Save and exit Job Entry.

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Workshop - Generate or Assign Serial Numbers

You can generate or match serial numbers after several transactions including purchase receipts, transfer order
receipts, job receipts (all modes), quantity adjustments, Cycle Counting, and RMA receipts. In this workshop,
assign serial numbers to serial tracked parts on a job.
Navigate to Serial Number Assignment.
Menu Path: Production Management > Job Management > General Operations > Serial Number Assignment

1. In the Job field, enter the job number created in Workshop - Lower Level Component Serializing and
press Tab.
Once you locate the job, the serialized part(s) default automatically.

2. Click the Serial Numbers button.

The Select Serial Numbers window displays.

3. Navigate to the Create Serial Numbers sheet and verify Add Range of Serial Numbers is selected.

4. Click the Add button to create new serial numbers.

5. Navigate to the Select sheet and review the serial numbers.

Serial numbers display in the Selected Serial Numbers pane.

6. Click OK.

7. Click Save.

8. Exit Serial Number Assignment.

Workshop - Issue Material to a Job

You need to issue part XXX-1012 to a job. Because this is a lower level serialized part, you select serial numbers
during this process.
Navigate to Issue Material.
Menu Path: Material Management > Inventory Management > General Operations > Issue Material

1. In the Job field, enter the job number created in the Workshop - Lower Level Component Serializing
and press Tab.

2. In the Mtl field, select 10.

This is a reference to part XXX-1012 which you need to create part XXX-SN001 (where XXX are your
initials).

3. In the Quantity field, enter 4.

4. In the Warehouse field, select Receiving Area.

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5. In the Bin field, search for and select bin RCV-1 (Receiving Area 1).

6. Click the Lot Number button and click the Search button.

7. Select the lot number that is listed in the Search Results grid and click OK.

8. Click the Serial Numbers button.

The Select Serial Numbers window displays.

9. In the Select sheet, click the Retrieve Available button.

10. Click the double key arrow to move the serial numbers to the Selected Serial Numbers box.

11. Click OK to close the Select Serial Numbers window.

12. In Issue Material, click OK.

13. Exit Issue Material.

Workshop - Complete the Operation

In this workshop, you will enter labor and the quantity produced to complete the operation. Enter labor through
Time and Expense Entry or the Manufacturing Execution System (MES).
Navigate to Time and Expense Entry.
Menu Path: Production Management > Job Management > General Operations > Time and Expense Entry

1. In the Employee ID field, enter 101 and press Tab.

The Time > Daily Time > Detail > Detail displays.

2. From the New menu, select New Time Detail.

3. In the Job field, enter the job number created in the Workshop - Lower Level Component Serializing and
press Tab.

4. In the Assembly field, verify 0 displays.

5. In the Operation field, select 20.

This is the Deburr operation for which you which selected Serial Numbers Required From This Operation
check box in the Add Operations workshop.

6. In the Labor Qty field, enter 2 and press Tab.

Serial number assignments are required to complete this operation. Although the Select Serial Number
button is available, this option is used to report scrap or non-conforming pieces after serialization.

7. In the Clock In field, verify or enter 01:00 PM.

8. In the Clock Out field, enter 04:00 PM.

9. Click the Serial Numbers button.

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10. In the Serial Number Selection window, click the Select Serial Numbers button and then click Search.

11. Click the Select All button and then click OK twice.
These are the serial numbers created for the parent part XXX-SN001.

12. Click OK.

13. Click the Submit button and exit Time and Expense Entry.

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Serial Matching Process

Use Serial Matching to match child serial numbers to parent serial numbers for a particular job or an individual
serial number. If you enter a serial number in the Top Serial sheet and it has a job number associated with it,
this process operates in job mode, restricting the serial number selection to available numbers on the selected
job. If no job number exists for the serial number, however, the process runs in serial number mode; you can
match serial numbers with any available related numbers.
If No Lower Level Serial Tracking is set in the Site Configuration Control > Modules > Material > Serial
Number Tracking sheet, you can create a table to maintain the parent/child serial number relationships. The
information required in this table is as follows:
• Parent serial number
• Child serial number
• Date matched
You can create this table using the following two methods:
• Job Serial Matching - Create or maintain the parent/child serial number relationship for a job.
• Serial Number Matching - Create or maintain the parent/child serial number relationship for individual serial
numbers. The Select column in the Available to Match sheet contains check boxes next to each of the potential
serial number match candidates. Select the check box next to each child serial number that should be matched
to the parent serial number for the selected subassembly. This allows for matching of more than one child
serial number to a parent serial number.
If you first enter a serial number in the Top Serial sheet and it has a job number associated with it, the process
operates in job mode. If there is no job number associated with the serial number, the process operates in serial
number mode.

Menu Path
Navigate to this program from the Main Menu:
• Material Management > Inventory Management > General Operations > Serial Matching
• Production Management > Job Management > General Operations > Serial Matching

Workshop - Lower Level Component Matching

Use the Top Serial sheet to start the process for creating parent/child links for a job (job mode) or for individual
serial numbers (serial mode).
You must establish parent serial numbers before completing this procedure. If you enter a serial number in the
Top Serial sheet first and it has a job number associated with it, the process operates in job mode. If a job
number is not associated with the serial number, the process operates in serial number mode.
Navigate to Serial Matching.
Menu Path: Material Management > Inventory Management > General Operations > Serial Matching

1. In the Job field, enter the job number created in the Workshop - Lower Level Component Serializing and
press Tab.

2. Click the Serial Number button and click Search.

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3. Click the Select All button and then click OK to link the two serial numbers to the highest assembly of the
job.
You can switch between these two parent serial numbers using the navigational toolbar at the top.

4. In the tree view, right-click on Materials and select Tree > Expand Tree.

5. In the tree view, under Serial Numbers, select the first material (Mtl:10.1).
The Matching Details > Materials > Detail sheet displays.

6. Navigate to the Available to Match sheet.

7. Click the Retrieve button.

Four rows of serial numbers display in the grid, referring to the job number you created. You can expand
the size of the Serial Number column to see that the four serial numbers are unique.

8. Click the Select check box on the top row to select the first serial number.

9. Click the Match button.

In tree view, notice that Mtl: 10.1 has been assigned the selected serial number. Notice also that there are
now three rows of serial numbers in the grid.

10. Click Save.

11. In tree view, select Mtl:10.2.

The Matching Details > Materials > Detail sheet displays.

12. Navigate to the Available to Match sheet.

13. Click the Select check box on the top row to select the next serial number.

14. Click the Match button.

In tree view, notice that Mtl: 10.2 SN: has been assigned the selected serial number.

15. Click Save.

16. Using the navigational toolbar at the top, click the right arrow to select the second parent serial number.

17. Click Save and exit Serial Matching.

Workshop - Receive Completed Job Quantities to Inventory

Now that you completed the operations on your job order, you need to move those units to the Finished Goods
area for eventual shipment to customers.
Navigate to Job Receipt to Inventory.
Menu Path: Material Management > Inventory Management > General Operations > Job Receipt to Inventory

1. In the From Job field, enter the job number created in the Workshop - Lower Level Component Serializing
and press Tab.
The default inventory details populate based on the part number on the job.

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2. In the Quantity field, enter 2.

This is the completed quantity you are moving from the Production Floor to Finished Goods bin in the Main
Warehouse.

3. Click the Serial Numbers button.

The Select Serial Numbers window displays.

4. In the Select sheet, click the Retrieve Available button.

The two serial numbers associated with the units completed in Workshop - Complete the Operation display.

5. Click the double right arrow button to add the selected serial numbers to the Selected Serial Numbers
pane.

6. Click OK two times.

7. Click Save.

8. Exit Job Receipt to Inventory.

Workshop - Sell and Ship Serialized Items

In the following workshops, create and ship a sales order for your serialized item, assign serial numbers at time
of customer shipment and view shipper serial number detail.

Create a Sales Order

Customer Dalton Manufacturing has placed an order for the newly created part XXX-SN001. In this workshop
create a sales order.
Navigate to Sales Order Entry.
Menu Path: Sales Management > Order Management > General Operations > Order Entry

1. From the New menu, select New Order.

2. In the Customer field, enter Dalton and press Tab.

3. In the PO field, enter the last four digits of your phone number.

4. From the New menu, select New Line.

5. Navigate to the Lines > Detail sheet.

6. In the Part/Rev field, enter the previously created part XXX-SN001 (where XXX are your initials) and press
Tab.

7. In the Order Quantity field, enter 2.

8. In the Need By field, enter the date one week from today's date.

9. In the Ship By field, enter the date two days before the Need By date.

10. Navigate to the Summary sheet.

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11. Record the sales order number _______.

12. Click Save.

13. Exit Sales Order Entry.

Select Serial Numbers at Customer Shipment

If you use Outbound Only Serial Number tracking, you issue serial numbers at the time of customer shipment.
Customer shipment is a transaction where you can generate new or select existing serial numbers. In this workshop,
select serial numbers for assignment to the shipped items.
Navigate to Customer Shipment Entry.
Menu Path: Material Management > Shipping / Receiving > General Operations > Customer Shipment Entry

1. From the New menu, select New Pack.

2. From the New menu, select New Line.

The Lines > Customer Shipment Entry > Detail sheet displays.

3. In the Order Number field, enter the sales order number created in the previous workshop and press Tab.

4. Click the Line/Rel button, search for and select Line 1 and Release 1, then click OK.

5. In the Our Ship Qty field, enter 2 and press Tab.

The Complete status displays.

6. In the From Inventory pane, verify that Main displays in the Warehouse field.

7. Click the Bin button.

8. In the Warehouse Bin Search window, search for and select bin 00-00-00 then click OK.

9. Click Save.
Notice the error message that displays. This error message states you need to create or select created serial
numbers to ship.

10. Click OK to the message.

11. In the From Inventory pane, click the Serial Number button.

12. In the Select sheet, click the Retrieve Available button.

Notice the two serial numbers that display in the Available Serial Numbers pane. The two serial numbers
associated with the units completed in Workshop - Receive Completed Job Quantities to Inventory display.

13. Click the double right arrow button to add the selected serial numbers to the Selected Serial Numbers
pane.

14. Click OK and click Save.

15. Navigate to the Summary sheet and record the Pack ID number ___________.

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16. Exit Customer Shipment Entry.

Using the Customer Shipment Tracker

The Customer Shipment Tracker provides an online view of shipments made to customers based on the packing
slip number.
Navigate to the Customer Shipment Tracker.
Menu Path: Material Management > Shipping / Receiving > General Operations > Customer Shipment Tracker

1. In the Pack Number field, enter the packing slip number created in the Workshop - Select Serial Numbers
at Customer Shipment and press Tab.

2. Navigate to the Serial Numbers sheet and click the Retrieve button.
The grid populates with data.

3. Click Print and select Print Preview.

Preview the packing slip.

4. Close all windows and exit the Customer Shipment Tracker.

Serial Number Tracker

Use the Serial Number Tracker to display information about serial-tracked part records including the serial
number status, location, and serial-tracked transactions.
This tracker displays information in a dashboard format. A dashboard provides you with current information and
processes so you can more efficiently perform your tasks. You cannot add or edit records in a tracker.

Menu Path
Navigate to this program from the Main Menu:
• Executive Analysis > Trackers > Serial Number Tracker
• Material Management > Inventory Management > General Operations > Serial Number Tracker
• Material Management > Purchase Contracts Management > General Operations > Serial Number Tracker
• Material Management > Purchase Management > General Operations > Serial Number Tracker
• Material Management > Shipping / Receiving > General Operations > Serial Number Tracker
• Production Management > Job Management > General Operations > Serial Number Tracker
• Production Management > Quality Assurance > General Operations > Serial Number Tracker
• Sales Management > Customer Relationship Management > General Operations > Serial Number Tracker
• Service Management > Field Service > General Operations > Serial Number Tracker

Serial Number Status

Serial Number Maintenance and Serial Number Tracker

• Adjusted - Serialized item was adjusted out of inventory using Quantity Adjustments or Post Cycle Counts,
located on the Actions menu in Count Cycle Maintenance.

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• Consumed - Serial number was assigned to a parent serial number using Serial Matching or issued to a
WIP job using Mass Issues to Manufacturing, Issue Material or Issue Assembly as a material requirement.
In the latter case, no serial matching takes place because lower level serial matching is not enabled for the
site.
• DMR - Serialized item is currently assigned to a DMR in DMR Processing.
• Inspection - Serialized item is currently in Inspection, but not yet processed using Inspection Processing.
• Inventory - Serialized item is currently in live Inventory and can be consumed by a work order or picked to
a sales or transfer order.
• Inreceipt - Serialized item is currently assigned to a purchase receipt line that has arrived at your facilities but
has not been flagged as Received (it is currently in the process of being received).
• Misc-Issue - Serialized item has been issued using Miscellaneous Material Issue.
• Packed - Serialized item is packed for shipment to a customer, but not yet shipped.
• Rejected - Assigned when one of the following occurs:
• Serialized item is rejected in DMR Processing.
• Set to Scrapped in the DMR Processing when serial number updates related to transactions entered into
Labor Entry or Kanban Receipt are processed (this sets the Status of the DMR to Rejected and the
SerialNo.Scrapped flag in the SNTran table to True).
• When a DMR is not being used for the serialized item and it is rejected in RMA Disposition.

• Picked - Serialized item is picked for a customer order but not yet packed for a shipment.
• RMA - Serialized item was entered as an expected serial number in an RMA, but not yet received.
• Shipped - Serialized item was shipped to a customer.
• Subshipped - Shipped to a supplier via subcontractor shipment and not yet received back.
• Unassign - Serialized item was created for a WIP job but was unassigned from the job after some job activity
had already taken place against the serial number.
• WIP - Serialized item was assigned to a WIP job currently in process.
Important The values in the fields in the Serial Number Maintenance > Detail sheet depend on the current
status of the serialized item. This means that some fields may be blank because they are not applicable to
the current status. The status of the serialized item also affects which of these fields can be filled or modified
in Serial Number Maintenance.

Tip To update the Status field when it is not enabled, while correctly maintaining traceability, follow these
recommended methods:
• If Status should be WIP, issue the serial number to the relevant job.
• If Status should be Shipped, ship the serialized item on the transfer order.
• If Status should be Inventory and it is currently WIP, return the material to the warehouse.
• If Status should be Inventory and it is Inspection, use Inspection Processing program to complete the
inspection process.
• If Status is Consumed and it should not be, use Serial Matching and unlink the serial number.
• If Status is Shipped and should not be, reverse the Shipment Entry transaction.
• If Status is DMR and should not be, disposition the serialized item using DMR Processing.

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Workshop - Using the Serial Number Tracker

Use the Serial Number Tracker to view the properties and transaction activity for a serial number in read-only
mode.
The Serial Number Tracker provides an online view of the movement of an item after you create or assign the
serial number. Serial number transferring is handled in the Serial Number Tracker.

1. Navigate to the Serial Number Tracker.

Menu Path: Material Management > Inventory Management > General Operations > Serial Number Tracker
Discuss the entries, such as the shipping information.

2. Click the Serial Number button to locate a serial number.

3. In the Part field, enter XXX-SN001 (where XXX are your initials) and click Search.

4. Select the first serial number and click OK.

5. Navigate to the Transactions sheet and click the Retrieve button to view the transactions.

6. Navigate to the Lower Level Serials sheet and click the Retrieve button.
Review the child component serial numbers attached to the parent serial number.

7. Exit the Serial Number Tracker.

Unassign or Delete a Serial Number

If you incorrectly assign a serial number to the wrong job, you can make a correction in the Epicor application,
provided that a labor record has not been posted for that serial.
If a serial is assigned to a job in error and no labor has been entered for the associated operation, you can delete
the serial number entirely.

1. In Serial Number Assignment, enter the job that has the part for which you need to delete a serial.

2. Click the Serial Numbers button to access the Select Serial Numbers program.

3. In the Selected Serial Numbers pane, select the serial number to unassign and use the Left Arrow button
to move it to the Available Serial Numbers pane.

This serial number is completely deleted from the system. If you want to reuse it, use the Create Serial Numbers
sheet in Serial Number Assignment and enter it manually.
If an operation with an associated serial number has been completed and time has been saved or submitted, you
can still unassign the number in the event of an error.

1. In Serial Number Assignment, enter the job that has the part for which you need to unassign a serial.

2. Click the Serial Numbers button to access the Select Serial Numbers program.

3. In the Selected Serial Numbers pane, select hte serial number to unassign and use the Left Arrow button
to move it to the Available Serial Numbers pane.

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The status of the serial number is now UNASSIGNED. You can reassign it to another job in Serial Number
Assignment:

1. In Serial Number Assignment, enter the job that has the part for which you need to reassign the serial.

2. Click the Serial Numbers button to access the Select Serial Numbers program.

3. In the Serial Number field, manually enter the serial number and click Select. This moves the serial number
to the Selected Serial Numbers list.

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Serial Number Tracking Course Conclusion

Conclusion

Congratulations! You have completed the Serial Number Tracking course.

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Documentation areas of the EPICweb Customer Portal. To access
this site, you need a Site ID and an EPICweb account. To create an
account, go to http://support.epicor.com.