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Discussion Questions Case 2.2 Rover

Rover.com's business is supported by environmental trends in the United States including an increasingly mobile population, aging population, and rise of technology and mobile devices. These trends mean dog owners need others to watch their dogs more often and may feel comfortable doing so remotely via technology. Rover.com could use focus groups of current and potential customers to understand their needs and how to design dog sitting services. Rover.com's service satisfies the criteria of being an attractive business opportunity because it provides personalized dog care at home rather than kennels, addresses the growing pet market, is timely given societal changes, and creates value for dog owners by providing a better experience than kennels.

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310 views1 page

Discussion Questions Case 2.2 Rover

Rover.com's business is supported by environmental trends in the United States including an increasingly mobile population, aging population, and rise of technology and mobile devices. These trends mean dog owners need others to watch their dogs more often and may feel comfortable doing so remotely via technology. Rover.com could use focus groups of current and potential customers to understand their needs and how to design dog sitting services. Rover.com's service satisfies the criteria of being an attractive business opportunity because it provides personalized dog care at home rather than kennels, addresses the growing pet market, is timely given societal changes, and creates value for dog owners by providing a better experience than kennels.

Uploaded by

Nia Damayanti
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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1.

In the United States, what environmental trends are supporting the development
of Rover.com’s business?
Answer: Most students will assemble a list that includes (1) increasingly mobile
Population—which necessitates that dog owners need their dogs watched by
others More often, (2) aging of the population—many older people have dogs for
Companionship, and (3) increase in the spread of technology and mobile
devices—People may be more willing to leave their dogs in the care of others if
they can get Frequent updates on their dogs via e-mail and other forms of digital
Communications.

2. How might Rover.com use focus groups to gain a better understanding of its
Current and potential customers and their needs?
Answer: Most students will revert to the information in the chapter about focus
Groups. Challenge your students to apply the material in the text to specifically
How Rover.com would setup focus groups and utilize the information gleaned
Through them.

3. In this chapter, we noted that a true business opportunity is attractive, durable,


Timely, and anchored in a product or service that creates value for a buyer. To
what Extent does Rover.com’s service satisfy each of these criteria?
Answer: Rover.com’s service is attractive in that it places a dog owner’s dog in a
Home rather than a kennel. This aspect of Rover.com’s service provides a dog
More personalized attention and is healthier, given that the dog will not be in
close Proximity to a large number of other dogs, some of which may be sick. The
service Is durable in that the number of dogs and dog owners in the United States
Continues to go up. The amount of money that people spend on their pets, dogs
Included, also continues to go up each year. The service is timely in that the
Population in general is increasingly mobile, meaning that people travel more
Which necessitates dog owners needing to find others to watch their dogs.
Finally, The service is anchored in a product or service that creates value for a
buyer. The Entire intent of Rover.com is to provide a dog owner a better
experience that Placing a dog in a kennel. There are many examples throughout
the case where Rover.com achieves this objective.

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