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This document provides tips for improving conversation and presentation skills. It recommends developing knowledge on various topics, understanding different people and styles, and being open to conversation. For presentations, it suggests preparing content using frameworks like 4Ps, 5Ws and 1H, and AIDA. Effective presentations involve verbal, vocal and non-verbal communication skills as well as making the content relevant to the audience. Strong customer engagement requires keeping messages short and simple, building trust through citing sources, and adapting conversation styles to different audiences.

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41 views

Ready Reconer

This document provides tips for improving conversation and presentation skills. It recommends developing knowledge on various topics, understanding different people and styles, and being open to conversation. For presentations, it suggests preparing content using frameworks like 4Ps, 5Ws and 1H, and AIDA. Effective presentations involve verbal, vocal and non-verbal communication skills as well as making the content relevant to the audience. Strong customer engagement requires keeping messages short and simple, building trust through citing sources, and adapting conversation styles to different audiences.

Uploaded by

bharathi_pm
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Effective Conversation Skills :

 Develop knowledge on various topics and industries


 Probe, develop seeking behavior
 Understand different levels of people
 Understand different styles of people
 Be Open to conversation
 Engage to develop interest
Enjoy having Conversations….
Stand Up Presentation Skills:
 4P’s
 5 W’s and 1H
 AIDA
 6 Steps to Preparation
 3 T’s of Presentation – Tell Them what u will tell ,
Tell Them , Tell Them what you Have told
PAB/TIPS/STEAR/OPENING/CLOSING/3Ts/IMPACT OF SLIDES/OVERVIEW

 Verbal/Vocal/Non-Verbal communication
 Objective/Content/structure/Strategy/Practice/Present
 Audience Relevant Presentation
 Time Bound Presentation

ENJOY DELIVERING Presentations …


Key Takeaways: Creative Customer
Engagement
 Prepare 12 Introduction of self to Build strong
Impact
 Be ready for 10 times more content for
effective engagement …..8hr PPT …8 days
Content
 KISS …Keep it short n Simple
 Mention Source of info…Key to Build Trust
 Styles of conversation ( Audience Dependent)
 Strengthen the Coach – by Building on

3 C ( Credibility , Competency , Capability )


 Follow Role Models …For inspiration or
achieving Big
 Elevator Pitch – Build curiosity that asks for
how?
 Executive Summary – helps in getting Powerful
opening
 SOLAR : Sit squarely , Open posture , lean
forward , Eye contact , Relax
 Hard Nuts: Have some weakness, we can discover by
engaging them on conversations other than business / by
engaging them on their areas of interest.
 TIPS : Trends , Implications , Possibilities , Solutions
 STEAR : Statistics, Testimonials, Examples, Analogies &
Realities or Facts
 STAR : Use Star technique to have eye contact with
Audience
 When things are Equal people buy from Friends(
Build a good network at work place)
 When Things are Un equal people still by from
Friends
 L3 – Intent Listening
 4 factors Affects the effectiveness of
Presentation : Listening , Usage of language ,
Managing Anxiety , Handling questions

Summary……….
 Practice , Practice , Practice
 Invest in Yourself for Sustenance
 Develop learning behavior

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