Scribd
Upload
64 views13 pages

LSSYB Questionnaire

This document appears to be a test for Lean Six Sigma Yellow Belt certification containing 20 multiple choice questions related to Lean concepts and tools. The questions cover topics such as identifying different types of waste, root cause analysis techniques like 5 Whys, Lean tools including mistake proofing and andon, the DMAIC process, and Lean principles.

Uploaded by

Indresh Singh Saluja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
64 views13 pages

LSSYB Questionnaire

This document appears to be a test for Lean Six Sigma Yellow Belt certification containing 20 multiple choice questions related to Lean concepts and tools. The questions cover topics such as identifying different types of waste, root cause analysis techniques like 5 Whys, Lean tools including mistake proofing and andon, the DMAIC process, and Lean principles.

Uploaded by

Indresh Singh Saluja
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 13

Lean Six Sigma Yellow Belt Certification Test

Pls read the questions very carefully and select the best option. You will be required to ge

Q1 Calls from our residents were not going through our contact center toll free
Defect
Waiting
Over processing
Over production

Q2 One of the resident at Qwetu raised a ticket to fix the showerhead. The ticke
Over production
Defect, and Overprocessing
Waiting and Overproduction
Transportation and Motion

Q3 One of the resident at Qwetu checks out on 12th September, and asks for re
There is no lean waste as the delay is due to the customer who didn't submi
Yes there are lean wastes of Defects, and Waiting
Yes there are lean wastes of over processing, and over production
Yes there are lean wastes of Defects and Inventory

Q4 During the Lean Six Sigma Yellow Belt Training you were introduced to how
7
9
6
5

Q5 What's the full form of the acronym COPIS


Customer, Output, People, Input, Supplier
Customer, Output, Process, Inout, Support
Compamy, Output, Process, Input, Supplier
Customer, Output, Process, Input, Supplier

Q6 Unless the finger print matches, the door will not open. It's a classic exampl
Andon
Jidoka
Mistake Proofing (Poka Yoke)
5 Why

Q7 Signal at the road crossing is an example of which Lean tool in action


Andon
Jidoka
Mistake Proofing (Poka Yoke)
5 Why

Q8 Which Lean tool is the most effective for root cause analysis ?
Andon
5 Why
COPIS
One sheet proces flow chart

Q9 In the equation Q*A=E, often used as part of the change management, wha
Efficiency
Efficacy
Energy
Effectiveness

Q10 A Property requests for material from the warehouse. The warehouse sen
Waiting, Over processing, Transportation, Defects
Transportation, Defect
Over Processing, Defect
All seven wastes are seen

Q11 An output of the process that is not acceptable by the customer is called ?
Exception
Defect
Counter Productive
Fault rate

Q12 In 5 Why technique of root cause analysis, how many why's we must ask to
3
4
5
Not fixed. As many till root cause is identified

Q13 In 5 Why Analysis, only one reason for every why is enough?
TRUE
FALSE

Q14 If root causes are not identified and rectified, the is always a chance of
Problems reoccuring
Problems get solved on their own
Too many meetings are called to resolve the issue
Actions are taken in regular basis to solve the problems
Q15 The first step to solving a problem is
To detect or measure the problem
To prevent the problem from occuring
To change the process so the problem can't occur
To automate the process

Q16 Maintenance Tickets raised by the resident on Qcare are classic example of
Mistake proofing
Waste
Detection of a problem
None of the above

Q17 Different Coloured Markings and different colored LEDs on the ground in an
Mistake proofing
Visual Management
Andon
Jidoka

Q18 A single sheet process documentation, helps in which of the following


Identify the waste in the process
Identify the critical process steps where the error starts
identify the different stakeholders in the process
All of the above

Q19 Check in process can't be complete unless all the documents are verified by
Innovation
Customer need identification
Mistake proofing
Root cause analysis

Q20 As per the Lean Six Sigma Methodology which of the following statement is
Our processes should continuously align with customer expectations to de
People capabilities are the biggest hinderance in implementing any operatio
Automation only can help resolve reoccuring defects
None of the above
option. You will be required to get a minimum of 70% score in this test to qualify

rough our contact center toll free number. What kind of Lean Waste can you identify ?

et to fix the showerhead. The ticket was attended immediately and the showerhead was fixed. However, the next day the resid

n 12th September, and asks for refund on 13th. The finance team on 17th finds out the customer had not shared details of MP
to the customer who didn't submit the required details

ng, and over production

ning you were introduced to how many wastes

will not open. It's a classic example of which tool in action

f which Lean tool in action


oot cause analysis ?

of the change management, what does E stands for?

warehouse. The warehouse sends wrong material to the property. The same is recalled back and right material is issued aga

table by the customer is called ?

how many why's we must ask to reach to the root cause?

ry why is enough?

ed, the is always a chance of

the problems
t on Qcare are classic example of

colored LEDs on the ground in any airport helps guide the plane to enter and exit the airport. It’s a classic example of

ps in which of the following

e error starts

all the documents are verified by the Customer Experience Executive in Qcare. This is a classic example of

hich of the following statement is true


with customer expectations to deliver value for the customer and for the company
nce in implementing any operational excellence initiative
. However, the next day the resident raised another ticket for the same issue. Identify the wastes in the maintenance process i

mer had not shared details of MPESA number to process the refund. The customer is called and MPESA details are shared with
ck and right material is issued again to the Property. In these transactions which all Wastes can be seen ?
It’s a classic example of

c example of
stes in the maintenance process in the above example?

nd MPESA details are shared with the finance team. The refund is finally processed on 20th September, 1 day delayed than usu
can be seen ?
eptember, 1 day delayed than usual committed time of 5-7 days. Are there any lean wastes, if yes, which one?
yes, which one?

You might also like