Volkswagen of America, Inc.

3800 Hamlin Road

Auburn Hills, MI 48326

April 2018

This notice applies to Model Year 2012-2014 2.0 liter Volkswagen diesel vehicles and is
intended for owners or lessees of those vehicles.

Subject: Warranty Extension for Your 2.0L GEN2 TDI Vehicle

Dear Volkswagen Owner or Lessee,

On May 19, 2017, the Environmental Protection Agency (“EPA”) and California Air Resources Board (“CARB”)
approved Volkswagen’s proposal for an emissions modification for 2012–14 2.0 liter diesel vehicles (“GEN 2
vehicles”). Our records show that you are the owner or lessee of a GEN2 vehicle and you should have previously
received a letter describing an Extended Emissions Warranty applicable to GEN2 vehicles with an approved
emissions modification. This notice is to inform you that Volkswagen has provided an additional warranty extension
of 3 months and 3,000 miles to that Extended Emissions Warranty.

Volkswagen identified certain Onboard Diagnostic (“OBD”) monitors that are not compliant with EPA and ARB
regulations because they may not assess a potential failure of a part prior to exceedance of an emission threshold
limit. We do not anticipate this will affect the OBD system in a manner that would make identification and repair of
any components difficult, compromise warranty coverage, or compromise your vehicle’s ability to comply with the
inspection and maintenance test of your vehicle.

The Extended Emissions Warranty period with this additional warranty extension will be the greater of:
• 10 years and 3 months or 123,000 miles, whichever occurs first, from the vehicle’s original in- service date;
OR
• 4 years and 3 months or 51,000 miles, whichever occurs first, from date and mileage of the Emissions
Modification, except for vehicles offered for resale, in which case, from the date and mileage of the first resale
transaction after the modification to the first person who in good faith purchases the vehicle for purposes
other than resale

The vehicle's original in-service date is defined as the date the vehicle was delivered to either the original purchaser
or the original lessee; or if the vehicle was first placed in service as a "demonstrator" or "company" car, on the date
such vehicle was first placed in service.

All warranty provisions described in prior notices still apply.

You do not need to take any action in order to receive this additional warranty extension. However, if you have
questions or if we can be of further assistance, please let us know.
Please visit VWCourtSettlement.com for more information on this issue or contact us at 800-822-8987.

23Q3_Phase 2_VW TDI USA Page 1 of 1

IMPORTANT INFORMATION ABOUT YOUR
2012—2014 2.0L TDI
Volkswagen
GENERATION 2 ENGINE
Automatic Transmission
Contents

About this Booklet.............................................................................. 1

Overview ............................................................................................ 2
Software Updates ............................................................................... 3
Changes in Maintenance Schedule……………………………………………...... 6
Emission Limits……………………………...…….……………..……………………...... 6
Extended Emissions Warranty Coverage ........................................... 8
Customer Notices........................................................………….......... 10

IMPORTANT WARRANTY INFORMATION

KEEP IN GLOVE BOX OR OTHER LOCATION FOR FUTURE REFERENCE
About This Booklet
On September 18, 2015 the Environmental Protection Agency (EPA) and
California Air Resource Board (CARB) informed Volkswagen that Model
Year 2009-2015 2.0L TDI vehicles do not comply with federal and
California emissions standards. The information in this booklet
represents a step forward as we continue on the road to making things
right for you.

As part of Volkswagen's settlements with the United States Department

of Justice (DOJ), Environmental Protection Agency (EPA), the California
Air Resources Board (CARB), the California Attorney General’s Office
(CAAG), the Federal Trade Commission (FTC) and Class Counsel, we are
informing you that an emissions modification is now available for your
2012—2014 Model Year 2.0L TDI (GEN 2) Volkswagen automatic
transmission Passat vehicles. The emissions modification for your
vehicle has been approved by the EPA and CARB.

The following pages outline the emissions system updates that are now
available for your 2012—2014 Model Year Volkswagen automatic
transmission Passat 2.0L TDI and the extended emissions warranty
coverage that will be provided for cars that receive the modification.
You can also read about the impact these updates will have on your
driving experience as well as instructions on maintaining your vehicle
post-modification.

We encourage you to carefully review the information in this booklet,

and if we can be of further assistance, please let us know.

For questions about any of the material included in the booklet please
visit http://www.vw.com/owners-recalls/ or contact VW Customer
CARE at 800-822-8987.

1
Overview
Federal and California laws prohibit the use of defeat devices and the
use of engine software designed to reduce the effectiveness of your
vehicle’s emission control systems. The EPA and CARB have determined
that Volkswagen vehicles equipped with a 2.0L 4-cylinder TDI engine do
not comply with these laws. Through the agreed upon emissions
modification, VW will remove the software that reduced the
effectiveness of your TDI’s emission control system and will install new
emission control software and hardware designed to function effectively
in all normal driving conditions.

2
Software Updates
EPA and CARB have approved an emissions modification plan, available
now.

Volkswagen is also required to offer a buyback of your vehicle or

terminate your existing lease as an alternative to the emissions
modification, under settlement agreements reached with the DOJ, EPA,
CARB, CAAG, FTC and Class Counsel. It is your choice whether to select
the buyback/lease termination or emissions modification option. Please
visit VWCourtSettlement.com to learn more and to file a claim. For
owners selecting the emissions modification, eligibility, scheduling
information, and details on logistics can be found at
www.vwcourtsettlement.com, or by contacting us at 844-98-CLAIM.

Emissions Modification: During the modification Volkswagen will

remove the software that reduced the effectiveness of your TDI’s
emission control system and replace it with software that directs your
vehicle’s emission controls to function effectively in all normal driving
conditions. No significant changes to key vehicle attributes are
expected, including fuel consumption, reliability, durability, vehicle
performance, drivability, or other driving characteristics.

The new software will affect your car in the following ways:
 Engine sound will differ from your vehicle’s prior operation. There
will be increased noise from the engine that is most noticeable at
midrange engine speeds, specifically during moderate acceleration.
Low fuel quality can amplify the sound. The change in sound will not
result in any noticeable changes to the driving characteristics of your
vehicle.

3
 Frequency and occurrence of special engine operating modes (such
as when and how the diesel particulate filter regenerates) will differ
from the way these modes operated with the previous software.

 Drive Mode Changes – While driving in normal Drive mode, the

automatic transmission will shift at slightly higher engine speeds
during medium acceleration. This is most noticeable at high
altitudes and during engine warm-up.

 Sport Mode Changes – While driving in Sport mode, the automatic

transmission will shift earlier at low accelerator positions for
improved driving comfort which results in a lower engine speed at
constant driving.

 Vehicle Drivability – There will be minor changes in engine torque

while transitioning between operating modes. Volkswagen does not
expect these changes to be noticeable for drivers.

 Decreased fuel economy – The EPA fuel economy estimate on the

label provided with your modified vehicle will be the same as it was
on the vehicle’s original label. However, depending on your driving
style and habits, you may however notice that fuel economy under
real world conditions drops up to 1 mpg after the emissions
modification. This is because the software that is being removed
through the emissions modification caused vehicles to perform
differently during emissions and fuel economy testing than during
normal driving. These differences may have resulted in better fuel
economy in actual driving than during tests to generate fuel
economy estimates. Without the software, vehicles will perform the
same way during testing that they do under typical road conditions
and label values should more accurately predict actual, over-the-
road fuel economy.

4
Software Updates
(Continued)
 On-board diagnostic (OBD) system changes – Your vehicle’s OBD
system will be modified and certain emission thresholds within the
OBD system will be adjusted. These thresholds set new malfunction
detection limits that may be above what inspection and
maintenance regulators are familiar with and may reduce the
effectiveness of the OBD system in detecting malfunctions as a result
of these changes. We don’t expect you will have any issues with the
ability of your vehicle to pass the inspection and maintenance (Smog
Check) test. The extended warranty coverage outlined in this
booklet offers additional protection if your vehicle is still covered
under warranty at the time of inspection. These changes should not
be noticeable to a driver and do not impact driving characteristics.

The emissions modification is available immediately at no cost to you.

This update will take approximately one hour to complete.

There are occasionally outstanding recalls that your vehicle may be

subject to. Any such open items will be completed at the time of the
emissions modification and may require increased time at the dealer.
You will be notified of any additional expected recalls and duration of
the service action when calling in to schedule your appointment.

5
Changes in Maintenance Schedule
The emissions modification of your Volkswagen does not affect the
recommended vehicle maintenance schedule for oil change intervals,
Exhaust Gas Recirculation (EGR) cleaning, and Diesel Particulate Filter
(DPF) ash loading as described in your maintenance booklet.

Diesel exhaust fluid (DEF, also known as AdBlue®) consumption for your
vehicle will increase. The consumption will go from 0.12 gal/1000 mi on
average to between 0.18 and 0.28 gal/1000 mi on average under normal
driving conditions, representing an increase of 50% to 130%. The exact
amount of the impact will depend on driving style and other factors.
This is because the software that is being removed through the emis-
sions modification caused vehicles to use less DEF during normal driving
than will be the case after the modification. As a result your vehicle will
require more frequent filling, possibly even between service intervals.
Please see your dealer for additional details.

We do not anticipate that the modification will affect the OBD system in
a manner that would make identification and repair of any components
difficult, compromise warranty coverage, or compromise your vehicle’s
ability to comply with the inspection and maintenance (Smog Check) test
of your vehicle.

Emission Limits
Two additional labels will be installed under the hood of the vehicle
after the modification is completed. The first label is an emissions
modification completion label and the second is the updated Vehicle
Emissions Compliance Information (VECI) label.

Your vehicle was originally certified to EPA and CARB emission

standards. After the modification, your vehicle’s emissions will be
reduced but will still be higher than the emission standard to which it
was originally certified. The certified emissions standards compared
with the emission limits that apply to your vehicle after the modification
are shown in Exhibit 1. 6
Exhibit 1: Certification standards and respective emission limits1
applicable to your vehicle before and after the Emission Modification
Emission limits applicable to your vehicle before the Emission
Modification.
Federal

Standard / NOx NMOG CO PM HCHO

Emission (Nitrogen (Non-methane (Carbon (Particulate (Formaldehyde)
limits in oxides) hydrocarbons) monoxide) matter)
grams/mile
Tier 2 Bin 5 0.05 0.075 3.4 0.01 0.015
0-50,000
miles
Tier 2 Bin 5 0.07 0.090 4.2 0.01 0.018
50,001-
120,000
miles

California and Section 177 states

Standard / NOx NMOG CO PM HCHO

Emission (Nitrogen (Non-methane (Carbon (Particulate (Formaldehyde)
limits in oxides) hydrocarbons) monoxide) matter)
grams/mile
LEVII ULEV 0.05 0.040 1.7 n.a. 0.008
0-50,000
miles
LEVII ULEV 0.07 0.055 2.1 0.01 0.011
50,001-
120,000
miles

Emission limits applicable to your vehicle after the Emission Modification

Federal States, California and Section 177 States

NOx + NMOG
Standard / CO PM
(Nitrogen oxides + HCHO
Emission limits in (Carbon (Particulate
Non-methane (Formaldehyde)
grams/mile monoxide) matter)
hydrocarbons)
Automatic 0.160 4.2 0.01 0.018
Transmissions
0-120,000 miles

1
As measured by Federal Test Procedure (FTP75). Additional limits apply for the
Supplemental Federal Test Procedure (SFTP), the Highway test procedure and in the
Federal Test Procedure at high altitude.

7
Extended Emissions Warranty
Coverage
For the following Volkswagen 2.0 L TDI engine vehicles updated with
the emissions modification, a warranty extension is applicable.
 2012 to 2014 MY Passat

Warranty Period
The warranty period for the “Extended Emissions Warranty” limited
warranty extension shall be the greater of:
 10 years or 120,000 miles, whichever occurs first, from the
vehicle’s original in-service date; OR

 4 years or 48,000 miles, whichever occurs first, from the

date and mileage of the emissions modification.

The vehicle’s original in-service date is defined as the date the vehicle
was delivered to either the original purchaser or the original lessee; or if
the vehicle was first placed in service as a “demonstrator” or “company”
car, on the date such vehicle was first placed in service.

8
Extended Emissions Warranty
Coverage (continued)
Parts Covered Under Extended Warranty
 The entire exhaust after treatment system, including the Selective
Catalytic Reduction converter (SCR), Reducing Agent (AdBlue®)
Injector, other Diesel Exhaust Fluid (DEF) system components, Diesel
Particulate Filter (DPF) including Oxidation Catalytic Converter, the
exhaust flap, and all sensors and actuators;
 The entire fuel system, including fuel pumps, high pressure fuel rail,
fuel injectors, vibration damper, pressure control valve, and all sen-
sors and actuators;
 The EGR system, including EGR valves, EGR cooler, EGR filter, EGR
temperature sensor, all related hoses and pipes, and all sensors and
actuators;
 The charge air temperature sensor and air-mass sensor;
 The turbocharger, including the turbocharger damper;
 The glow plug;
 The On-Board Diagnostic (OBD) system, any malfunctions detected
by the On-Board Diagnostic (OBD) system other than those related
to the transmission

Additionally, the engine long block warranty shall cover the engine
sub-assembly that consists of the assembled block, crankshaft, cylinder
head, camshaft, and valve train.

The extended emissions warranty includes parts, labor, and applicable

taxes. If the warranty service is scheduled to take longer than three
hours VW must provide a loaner vehicle. The extended emissions
warranty shall not void or supersede any existing warranty. Conflicts
concerning the warranty are to be resolved in favor of the consumer.

More information about your extended emissions warranty coverage is

available at www.vwdiesellookup.com and in the customer letter we
sent to you previously.
9
Transferability
This extended emissions warranty is fully transferable to subsequent
owners.
Warranty Notices
All normal warranty provisions remain in effect.

Customer Notices
If you choose to keep your vehicle but decline the emissions
modification at this time, you should be aware that certain
emissions-related replacement and repair parts may at some point
no longer be available from Volkswagen. Accordingly, in the future,
if your unmodified vehicle requires maintenance and repairs of the
emissions system we may need to install parts associated with the
emissions modification, or, in some cases, install all aspects of the
emissions modification. You should not have any issues with the
ability of your vehicle to pass the inspection and maintenance test.
This may lead to changes to your vehicle’s operation or performance
resulting from those modifications as discussed in this booklet.

If the vehicle has been modified by the customer prior to receiving

the emissions modification in a manner that may yield a non-compliant
emissions system (for example, removal of a catalyst, installation of
parts that impact emissions or emissions-related parts, or modifications
to the ECU or computer software of the vehicle), Volkswagen may not
be able to perform the emissions modification until the customer
corrects such modification.

10
Thank you.
We know that the TDI emissions issue has understandably
eroded the trust that we have worked so hard to build with
you, our customers.

We encourage you to review the information in this booklet

to address any questions or concerns you may have. If we can
be of further assistance, please let us know.

Volkswagen of America

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