Scribd
Upload
252 views

Sample - Parcel Operations Manual

This document is the Parcel Operations Manual for India Post. It contains details on operational processes for parcel handling from booking to delivery and return. The manual aims to standardize processes across the country to make parcel operations more predictable, reliable and efficient. It describes the key processes that occur in the first mile at booking offices, middle mile at parcel sorting centers, and last mile at delivery offices. The manual also covers exception management processes. The annexure contains standard operating procedures (SOPs) for various processes.

Uploaded by

Ferdy (Ferdy)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
252 views

Sample - Parcel Operations Manual

This document is the Parcel Operations Manual for India Post. It contains details on operational processes for parcel handling from booking to delivery and return. The manual aims to standardize processes across the country to make parcel operations more predictable, reliable and efficient. It describes the key processes that occur in the first mile at booking offices, middle mile at parcel sorting centers, and last mile at delivery offices. The manual also covers exception management processes. The annexure contains standard operating procedures (SOPs) for various processes.

Uploaded by

Ferdy (Ferdy)
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

Parcel Operations Manual

Table of Contents
1 OPERATIONS MANUAL .................................................................................... 03
1.1 INTRODUCTION ............................................................................................... 03
1.2 GUIDE TO THE MANUAL ................................................................................. 04
1.3 OPERATIONAL PROCESSES........................................................................... 06
1.3.1 FIRST MILE - BOOKING OFFICE ..................................................................... 06
1.3.2 MIDDLE MILE – PARCEL SORTING CENTRE ................................................. 14
1.3.3 LAST MILE - DELIVERY OFFICE...................................................................... 27
1.3.4 EXCEPTION MANAGEMENT............................................................................ 35
2 ANNEXURE 1- SOP........................................................................................... 40

1 Operations Manual
This Operations Manual comprises description of activities associated with parcel
operations, from
booking until delivery and return. The manual will act as guide and reference point for
parcel
operations across the country.

1.1 Introduction
Objective of the Manual
Parcel Network Optimization Project (PNOP) was undertaken by India Post to streamline
parcel operations. As a part of project, processes for all parcel products were
redesigned. This Operations Manual comprises description of each sub-process and
activity associated with parcel operations, from booking until delivery and return.
Aspects relating to design of Parcel hubs and Nodal delivery centres are dealt in a
separate manual called “Design Manual - Parcel Hubs and Nodal Delivery Centres”.
Key objective of this manual is to ensure parcel operations become more predictable,
reliable and efficient. Efficient operations form the basis for predictable and reliable
product delivery. This manual contains all operational details to be followed at each
process step in parcel handling value chain. It aims to achieve standardization in the
processes across the country so that all booking offices, parcel hubs, delivery offices,
transit mail offices etc. function in the same manner. Consistency in operations
ensures better monitoring and reporting.

Approach & Methodology


The manual contains operational details for all processes for all legs i.e. from booking
until delivery and return for parcel products. The processes have been redesigned based
on following core principles:

Process Standardizat

You might also like