Optimize the Passenger

Experience. Maximize
Your Profitability.
Network Operations from GE Aviation's Digital Group
What is
Network
Operations?
Network Operations is an advanced
product suite of digital solutions for
commercial airlines designed to help
manage and mitigate disruptions.

By minimizing the impact of delays, cancellations and other disruptions, Network

Operations enables airlines to improve passenger satisfaction, reduce costs, increase
profitability and achieve overall operational excellence.

Disruptions like weather, mechanical issues, unavailable crew or security delays

can impact your schedule, crew, passengers, maintenance, airport and overall
bottom line.

One product to help you manage potential

airline disruptions
Solutions within Network Operations can help reduce disruption costs for commercial

$25,000,000,000
airlines up to 20% with real-time disruption management and operational efficiency.
This portfolio of products offers operations insights, recovery optimization and
passenger protection to minimize the impact of delays and cancellations.

The ultimate goals? To improve your customer’s experience with your airline and Commercial airlines face numerous Airlines spend an average of $281
increase your profitability.
challenges due to delays and per disrupted passenger. Annually,
cancellations–it’s how your airline airlines worldwide lose $25 billion
Operational challenges
handles them that sets you apart. due to delays, cancellations and other
50-60% 7-10% 41% Your response could mean the
difference between a seamless
irregular operations.

of disruptions are caused by technical of disruptions are caused by of disruptions are caused by
and operational delays extreme weather non-extreme weather
passenger experience and a loss
of brand loyalty.

2 3
 Decreasing passenger misconnections, Preventing mechanical disruptions:
minimizing rebookings on other airlines
Minimize impacts to flights, crews, passengers, aircraft routes
and avoiding hotel or meal compensation: and maintenance with fast solutions to large-scale problems.
Automate the rebooking of new itineraries, use Network Operations enables full operational awareness and
personalized notifications for passengers, monitor visibility through seamless integration into any IT operating
notifications and confirmations and enhance the overall system and comprehensive analysis among all departments.
passenger experience. Network Operations identifies
disrupted passenger itineraries, rapidly finds alternate
flights using available seat inventory, prioritizes passengers Avoiding a repeat of costly disruptions
for rebooking, and sends timely notifications. within your airline:
Dynamically select a range of factors to look into the
future and gain insights into the effect of anticipated
Mitigating weather delays and lessening
disruptions. Products of Network Operations provide
the loss of airport slots: post-event analysis for airlines to assess operations over
Execute flight schedule changes and cancellations, conduct specific periods in the past, including side-by-side analysis
aircraft routing and equipment swaps and make fixes to crew of the actual and predicted cost, helping drive internal
assignments and pairing. Network Operations’ easy-to-use policy changes.
dashboards deliver at-a-glance views across the organization,
enabling better, faster decision-making from the executive
suite to operations and maintenance.

Overcome today’s #1 challenge

with Network Operations
Network Operations outcomes
Irregular operations cost airlines in measurable and Reducing delays and cancellations:
immeasurable ways–neither of which is ideal for business.
Use data to make the most informed decisions to maximize • Reduce delays and cancellations
Measurable impacts include operating costs, on-time customer satisfaction and minimize cost. Products of • Lower the occurrence of misconnections
performance, passenger compensation and rebooking fees. Network Operations improve the recovery time of aircraft,
More subjective impacts include negative press, lowered • Protect high-revenue flights and loyal passengers
crew and passenger schedules and prevent disruptions
passenger satisfaction and a potential loss of brand loyalty from propagating through the network schedule. • Minimize rebookings on other airlines
and reputation.
• Reduce the loss of airport slots
Network Operations helps mitigate the effects of irregular • Avoid compensation for hotels and meals
operations, empowering airlines to manage operations and
maintain their brand reputations. • Manage crew and passenger welfare
• Mitigate weather delays
• Prevent mechanical disruptions

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 Leadership
GE Aviation's Digital Group is the only solutions
provider for airlines to combine in-depth expertise
with advanced optimization technology to help
airlines recover faster from disruptions. The proven
Network Operations suite of digital solutions is
compliant, flexible, adaptable and system agnostic.

Experience
The solutions in the Network Operations portfolio
have been developed and improved over the past
20 years, with more than 1 million man hours
invested. These solutions are used by prominent
commercial airlines for advanced planning
optimization and recovery.

Innovation
Network Operations Network Operations is the only suite of digital
applications for commercial airlines that combines

product suite capability

real-time data from multiple systems with
best-in-class algorithms to deliver cost, revenue
and operational insights, resulting in faster,
smarter and automated decision-making.
Irregular operations can equate to a 4% revenue and
cost impact. The faster your airline operations can recover
from unexpected delays and cancellations, and the faster
passengers can be rebooked and on their way, the faster you
can protect revenue and improve the passenger experience.

The Scenario: Operations Insights Recovery Optimization Passenger Protection

Your airport has been closed for 6 hours Disruptions are often time-critical and too complex for Once a disruption event has been identified, Network Instantly detect disrupted passengers, identify
due to an unforeseen event. 200 flights and manual processing. Network Operations provides disruption Operations helps you take action to recover, whether it be misconnections and cancellations, and report on
30,000 passengers have been impacted. visibility with real-time data to facilitate operations swapping equipment, rebooking passengers, or moving and disrupted passenger status and airport congestion.
decision-making by displaying the impact to crew, extending crews. The goal is to minimize the impact to flights, Network Operations allows you to prioritize PNRs
passengers, and revenue. You can immediately detect live crew, and passengers. Designed for high-speed computing, according to airline objectives and passenger value,
problems, or input anticipated disruptions to gain insights the optimizer is used for small and large-scale disruptions. and quickly generate new itineraries to minimize cost
into the network effect. and retain revenue.

6 7
Customer Projected: Performance: Savings:

savings
Based on customer validation and
public information for 2016, a growing
low-cost carrier we assessed was
18% 30% 9% 16%
reduction in cancelled flights reduced cancellation revenue loss reduced travel vouchers reduced welfare cost
found to have the potential of a multi-
year savings of more than $38 million
using the Network Operations suite
of products.

Leveraging the value calculator from

13% 8% 29% 9%
reduction in delayed flights reduced delay revenue loss reduced crew cost reduced customer call center cost
GE Aviation's Digital Group, your
airline can calculate the potential

2%
savings from adopting the Network
portfolio of products.

improvement in on-time performance

8 9
Revenue: Operations: Information technology:
Better for your brand, Have complete visibility Achieve critical outcomes at a lower cost
better for your bottom line
Recover from and respond to irregular operations quickly Applications within the Network Operations product suite are system agnostic and
and smartly by maintaining a centralized view of your integrate with your existing systems. Implement Network Operations all at once or
Network Operations helps save your operation millions entire organization. Network Operations helps you manage leverage the fast, cost-effective by recovery event offering.
through improved operational efficiencies. Recoup millions in your data to take quick action to redeploy crews, reassign
lost revenue, improve the passenger experience, build greater passengers, and respond to other disruptions, all while Protect existing investments in other systems, applications or devices, deploy all-at-
brand loyalty, bring more accountability to operations, gain a reducing operating costs and keeping operations running. once or in a phased approach, all in the Cloud. Drive business outcomes right from
competitive edge, and focus on growth. your airline’s network. Network Operations is available as a digital alternative to in-
house development, providing unique visibility across airline operations.

Maintenance:
Execute efficient, scheduled maintenance
Network Operations helps your airline protect critical maintenance during
disruptions. Respecting aircraft scheduled maintenace drives costs down and
improves overall airline efficiency.

Contact your GE Aviation representative at

+1 (512) 452-8178 or via [email protected]
to learn more about how your airline can benefit
from Network Operations.

10 www.geaviation.com/digital 11
Imagination at work

GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry with software-
defined machines and solutions that are connected, responsive and predictive. GE is organized
around a global exchange of knowledge, the “GE Store,” through which each business shares and
accesses the same technology, markets, structure and intellect. Each invention further fuels
innovation and application across our industrial sectors. With people, services, technology and
scale, GE delivers better outcomes for customers by speaking the language of industry.
www.ge.com.