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KIM5

The IT services department document summarizes an issue with a cashier POS unit at the Kimpura GB5 department. The POS suddenly shutdown and upon diagnosis, the IT technician found that the motherboard was malfunctioning and not responding to any repairs or component changes. The technician recommends acquiring a new cashier POS unit to replace the faulty one.

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Christian Tumabiao
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23 views

KIM5

The IT services department document summarizes an issue with a cashier POS unit at the Kimpura GB5 department. The POS suddenly shutdown and upon diagnosis, the IT technician found that the motherboard was malfunctioning and not responding to any repairs or component changes. The technician recommends acquiring a new cashier POS unit to replace the faulty one.

Uploaded by

Christian Tumabiao
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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IT SERVICES DEPARTMENT

Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365 CONTROL NO.:
IT SERVICE REPORT

DEPT/OFFICE/GROUP: KIMPURA GB5 TYPE: SERVICE DONE:


DATE/TIME REPORTED: 17-Oct-17 DESKTOP PC NETWORK MAINTENANCE REPAIR
REPORTED BY : PRINTER ECR MONITORING INSTALLATION
CONTACT PERSON : MS. MELANIE POS MONITOR PROGRAMMING DIAGNOSE

PROBLEM REPORTED : OTHERS :


CASHIER POS SUDDENLY SHUTDOWN TIME IN:
TIME OUT:

DIAGNOSIS/ACTION TAKEN: PROBLEM STATUS:


•RE-SEAT RAM •REPLACE MOTHERBOARD
- MOTHERBOARD NOT RESPONDING -FROM ORDERING
CLOSED
•REMOVE RAM -BOOT IN WINDOWS OK
-MOTHERBOARD NOT RESPONDING •PERFORM CHECK DISK OPEN
-NO LONG BEEP WAS PRODUCED -NO ERRORS FOUND
•SET CMOS JUMPER •PLACE EXPANSION LAN CARD
-NORMAL TO CLEAR -OK
-2 SHORT BEEPS NOT PRODUCED -NO ERROR RECORDED IN EVENT VIEWER SERVICED BY:
-MOTHERBOARD NOT RESPONDING •OBSERVE
•RESET CMOS BATTERY -NO PROBLEM ENCOUNTER
-MOTHERBOARD NOT RESPONDING
•REMOVE ALL COMPONENTS
-MOTHERBOARD STILL NOT RESPONDING *Cashier POS Date Acquired: Dec 2010
*MOTHERBOARD FAIL TO RESPOND UPON CLEARING THE BIOS
*MOTHERBOARD ACKNOWLEDGED BY:

RECOMMENDATION/REMARKS: NOTED BY:

RECOMMEND TO ACQUIRE NEW CASHIER POS UNIT MAINARD E. PARAGUYA


IT SERVICES DIVISION MANAGER

IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365 CONTROL NO.:
IT SERVICE REPORT

DEPT/OFFICE/GROUP : KIMPURA GB5 TYPE: SERVICE DONE:


DATE/TIME REPORTED: 17-Oct-17 DESKTOP PC NETWORK MAINTENANCE REPAIR
REPORTED BY : PRINTER ECR MONITORING INSTALLATION
CONTACT PERSON : MS. MELANIE POS MONITOR PROGRAMMING DIAGNOSE

PROBLEM REPORTED : OTHERS :


CASHIER POS SUDDENLY SHUTDOWN TIME IN:
TIME OUT:

DIAGNOSIS/ACTION TAKEN: STATUS:


•RE-SEAT RAM •REPLACE MOTHERBOARD
- MOTHERBOARD NOT RESPONDING -FROM ORDERING CLOSED
•REMOVE RAM -BOOT IN WINDOWS OK
-MOTHERBOARD NOT RESPONDING •PERFORM CHECK DISK
-NO LONG BEEP WAS PRODUCED -NO ERRORS FOUND OPEN
•SET CMOS JUMPER •PLACE EXPANSION LAN CARD
-NORMAL TO CLEAR -OK
-2 SHORT BEEPS NOT PRODUCED -NO ERROR RECORDED IN EVENT VIEWER SERVICED BY:
-MOTHERBOARD NOT RESPONDING •OBSERVE
•RESET CMOS BATTERY -NO PROBLEM ENCOUNTER
-MOTHERBOARD NOT RESPONDING
•REMOVE ALL COMPONENTS
-MOTHERBOARD STILL NOT RESPONDING
*MOTHERBOARD FAIL TO RESPOND UPON DIAGNOSIS ACKNOWLEDGED BY:
*MOTHERBOARD IS MALFUNCTION

RECOMMENDATION/REMARKS: NOTED BY:

RECOMMEND TO ACQUIRE NEW CASHIER POS UNIT MAINARD E. PARAGUYA


IT SERVICES DIVISION MANAGER
ITSERVICE REPORT CONTROL NO.
DATE PRINTED BY
1-May-12 2012-000140 Norman
12-Jun-12 2012-000141 Dan
12-Jun-12 2012-000142 2012-000143 Jeff
20-Jun-12 2012-000144 Norman
20-Jun-12 2012-000145 Dan
21-Jun-12 2012-000146 Cielo
22-Jun-12 2012-000147 Norman
23-Jun-12 2012-000148 Dan
23-Jun-12 2012-000149 Norman
23-Jun-12 2012-000150 Jeff
24-Jun-12 2012-000151 2012-000152 Dan
25-Jun-12 2012-000153 2012-000154 jeff
26-Jun-12 2012-000155 Dan
26-Jun-12 2012-000156 Norman
30-Jun-12 2012-000157 jeff
3-Jul-12 2012-000158 2012-000159 Norman
6-Jul-12 2012-000160 2012-000161 Norman
6-Jul-12 2012-000162 2012-000164 Cielo
9-Jul-12 2012-000165 jeff
11-Jul-12 2012-000166 2012-000169 Norman
13-Jul-12 2012-000170 2012-000171 jeff
13-Jul-12 2012-000172 Norman
21-Jul-12 2012-000173 Dan
22-Jul-12 2012-000174 2012-000177 Cielo
23-Jul-12 2012-000178 2012-000178 Dan
24-Jul-12 2012-000179 2012-000181 Norman
25-Jul-12 2012-000182 2012-000182 Norman
26-Jul-12 2012-000183 2012-000183 Dan
26-Jul-12 2012-000184 2012-000184 jeff
27-Jul-12 2012-000185 2012-000185 dan
27-Jul-12 2012-000186 2012-000186 Jeff
29-Jul-12 2012-000187 2012-000187 Norman
30-Jul-12 2012-000188 2012-000188 Jeff
1-Aug-12 2012-000189 2012-000189 Dan
2-Aug-12 2012-000190 2012-000190 Norman
4-Aug-12 2012-000191 Norman
8-Aug-12 2012-000192 Norman
11-Aug-12 2012-000193 2012-000194 jeff
2012-000194
14-Aug-12 2012-000195 norman
15-Aug-12 2012-000196 2012-000197 Norman
16-Aug-12 2012-000198 2012-000199 jeff
17-Aug-12 2012-000200 2012-000200 Dan
17-Aug-12 2012-000201 2012-000201 jeff
17-Aug-12 2012-000202 2012-000204 jeff
18-Aug-12 2012-000205 2012-000205 norman
18-Aug-12 2012-000206 2012-000206 jeff
19-Aug-12 2012-000207 2012-000207 jeff
19-Aug-12 2012-000208 2012-000208 jeff
22-Aug-12 2012-000209 2012-000210 Norman
23-Aug-12 2012-000211 Dan
23-Aug-12 2012-000212 Norman
25-Aug-12 2012-000213 Dan
28-Aug-12 2012-000214 jeff
30-Aug-12 2012-000215 2012-000215 Dan
30-Aug-12 2012-000216 2012-000216 jeff
1-Sep-12 2012-000217 2012-000217 Norman
2-Sep-12 2012-000218 2012-000218 Jeff
3-Sep-12 2012-000219 2012-000220 Jeff
4-Sep-12 2012-000221 2012-000221 Dan
18-Sep-12 2012-000222 2012-000222 Dan
IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365

IT SERVICE RE

DEPT/OFFICE/GROUP
DATE/TIME REPORTED:
REPORTED BY :
CONTACT PERSON :

PROBLEM REPORTED : _________________________________________________________________________


__________________________________________________________________________________

DIAGNOSIS/ACTION TAKEN:
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

RECOMMENDATION/REMARKS:
___________________________________________________________________________
___________________________________________________________________________

IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365

IT SERVICE RE
DEPT/OFFICE/GROUP :
DATE/TIME REPORTED:
REPORTED BY :
CONTACT PERSON :

PROBLEM REPORTED : _________________________________________________________________________


__________________________________________________________________________________
__________________________________________________________________________________

DIAGNOSIS/ACTION TAKEN:
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

RECOMMENDATION/REMARKS:
___________________________________________________________________________
___________________________________________________________________________
CONTROL NO.:
IT SERVICE REPORT

TYPE: SERVICE DONE:


DESKTOP PC NETWORK MAINTENANCE REPAIR
PRINTER ECR MONITORING INSTALLATION
POS MONITOR PROGRAMMING WARRANTY

PHONE SUPPORT

DIAGNOSE
_____
___________________________________ OTHERS :

PROBLEM STATUS:
________________________________ CLOSED

________________________________ OPEN

________________________________
________________________________ SERVICED BY:
________________________________

________________________________

________________________________ ACKNOWLEDGED BY:


________________________________
________________________________

NOTED BY:
________________________________
________________________________ MAINARD E. PARAGUYA
IT SERVICES DIVISION MANAGER

CONTROL NO.:
IT SERVICE REPORT
TYPE: SERVICE DONE:
DESKTOP PC NETWORK MAINTENANCE REPAIR
PRINTER ECR MONITORING INSTALLATION
POS MONITOR PROGRAMMING WARRANTY

PHONE SUPPORT

DIAGNOSE
_____
___________________________________ OTHERS :
___________________________________

STATUS:
________________________________ CLOSED

________________________________ OPEN

________________________________
________________________________ SERVICED BY:
________________________________

________________________________

________________________________ ACKNOWLEDGED BY:


________________________________
________________________________

NOTED BY:
________________________________
________________________________ MAINARD E. PARAGUYA
IT SERVICES DIVISION MANAGER
REPAIR
INSTALLATION
WARRANTY

DIAGNOSE

AGUYA
MANAGER
REPAIR
INSTALLATION
WARRANTY

DIAGNOSE

AGUYA
MANAGER
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