Q&A

Cisco Unified Communications 500 Series for

Small Business

Q. What is the Cisco® Unified Communications 500 Series for Small Business?
A. The Cisco Unified Communications 500 Series is an all-in-one, simple, smart, and affordable
unified communications platform designed specifically for growing businesses with fewer than
50 employees. It takes advantage of industry-leading, business-class, proven unified
communications technologies (voice, data, security, and wireless) integrated into one
platform, and helps enable integration with commonly used desktop applications such as
Microsoft Outlook and Outlook Express, Lotus Notes, and a host of customer relationship
management (CRM) software applications. Functions include Automated Attendant and
voicemail, public switched telephone network (PSTN) and secure Internet connectivity, Music
on Hold, and analog phone and fax machine support. A wide array of Cisco Unified IP phones
are supported through Power over Ethernet (PoE) ports. The Cisco Unified Communications
500 Series also provides the ability to network the office for voice, video, and data and allows
business owners and employees to be securely connected to the office while they are
traveling or working from their home office.

Q. How do I order the Cisco Unified Communications 500 Series?

A. The Cisco Unified Communications 500 Series is available from Cisco specialized resellers,
partners, and service providers. For more information about ordering and pricing, contact your
provider or locate a Cisco channel partner near you at:
http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do

Q. How many configurations currently exist for the Cisco Unified Communications
500 Series?
A. The Cisco Unified Communications 500 Series has ten configurations. All of the 8- and 16-
user models offer a factory option to add an integrated wireless LAN (WLAN). The 32- and 48-
user models do NOT have the option of an integrated WLAN access point.

● UC520-8U-4FXO-K9 (UC520W-8U-4FXO-K9—wireless):
®
8-user Cisco Unified Communications Manager Express (CME) Base, Cisco Unity Express
and IP phone feature license, 4 foreign exchange office (FXO; analog trunk) ports, 4 foreign
exchange station (FXS) ports, and 1 voice interface card (VIC) slot
● UC520-8U-2BRI-K9 (UC520W-8U-2BRI-K9—wireless):
8-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 2 Basic
Rate Interface (BRI) ports, 4 FXS ports, and 1 VIC slot
● UC520-16U-4FXO-K9 (UC520W-16U-4FXO-K9—wireless):
16-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 4 FXO
(analog trunk) ports, 4 FXS ports, and 1 VIC slot
● UC520-16U-2BRI-K9 (UC520W-16U-2BRI-K9—wireless):
16-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 2 BRI
ports, 4 FXS ports, and 1 VIC slot

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 Q&A

● UC520-32U-8FXO-K9:
32-user Cisco Unified CME Base, Cisco Unity Express and IP phone feature license, with 8
FXO (analog trunk) ports and 1 VIC slot
● UC520-32U-4BRI-K9:
32-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 4
BRI ports and 1 VIC slot
● UC520-48U-12FXO-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 12
FXO (analog trunk) ports
● UC520-48U-6BRI-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 6
BRI ports
● UC520-48U-T/E/F-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 4
FXO (analog trunk) ports, T1/E1, and 1 VIC slot
● UC520-48U-T/E/B-K9
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 2
BRI ports, T1/E1, and 1 VIC slot
Q. Does the number of users indicated in a given Cisco Unified Communications 500
Series configuration refer to a limit on the number of data users?
A. No. The number of users indicated in a given configuration (for example, UC520W-16U-
4FXO-K9) refers to the limit on the number of Cisco Unified IP phone users that can be
configured on that system.

Q. How do Cisco Unified CME and phone licenses work on the Cisco Unified
Communications 500 Series?
A. The Cisco Unified Communications 500 Series comes with Cisco Unified CME and phone
licenses included. All a customer needs to purchase is the Cisco Unified Communications 500
Series and the required IP phones. All Cisco Unified Communications 500 Series
configurations come with phone license support for 8 users. The 16-user configuration
®
increases the number of phone licenses to 16 when the Cisco Catalyst Express 520 (CE520)
8-port PoE companion switch is connected to the Cisco Unified Communications 500 Series.

Q. What primary features does the Cisco Unified Communications 500 Series support?
A. Primary features supported on the Cisco Unified Communications 500 Series are Cisco
®
Unified CME Version 4.2, Cisco Unity Express Version 2.3.4, Cisco IOS Firewall, Network
Address Translation (NAT), wireless, and VPN. For a detailed feature list, please reference
the Cisco Unified Communications 500 Series data sheet at:
http://www.cisco.com/en/US/products/ps7293/index.html.

Note: The Cisco Unified Communications 500 Series is supported internationally.

Q. Does the system support Single Number Reach?

A. With the use of Cisco Unified CallConnector, users will be able to utilize Single Number
Reach capabilities.

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 Q&A

Q. Is direct inward dialing (DID) supported with the Cisco Unified Communications
500 Series?
A. Yes, DID trunk configuration is supported with the Cisco Unified Communications 500 Series
by adding a 2-port or a 4-port voice interface card (FXS with DID) in the expansion VIC slot
provided with all Cisco Unified Communications 500 Series configurations.

Q. Does the Cisco Unified Communications 500 Series support Survivable Remote Site
Telephony (SRST)?
A. No, the Cisco Unified Communications 500 Series is a new platform designed for small
businesses and supports standalone deployments. Cisco offers the integrated services router
portfolio for deployments requiring interoperability with Cisco Unified Communications
Manager and/or SRST functions. The Cisco Unified Communications 500 Series is meant for
distributed voice deployments.

Q. Can the Cisco Unified Communications 500 Series be used for a multisite deployment?
A. Yes, the Cisco Unified Communications 500 Series can be used for multisite deployments
where call processing is distributed. Also for a small business with a few sites, the Cisco
Unified Communications 500 Series can be at a main site and support is provided for up to
two remote sites.

Q. Does the Cisco Unified Communications 500 Series support teleworkers and Extension
Mobility?
A. Yes, the Cisco Unified Communications 500 Series can support a teleworker with a remote
extension. In this scenario, small business owners can interact with their business from home
with secure data, voice, and video, giving them flexibility for when and how they communicate
with employees, suppliers, and customers.

Q. Which Cisco IOS Software releases does the Cisco Unified Communications 500 Series
support?
A. The Cisco Unified Communications 500 Series supports Cisco IOS Software Release
12.4(11)XW which supports Cisco Unified Communications Manager Express 4.2 and Cisco
Unity Express 2.3.4.

Q. How is the feature set different from that for Cisco Unified Communications Manager
Express?
A. The Cisco Unified Communications 500 Series integrates Version 4.2 of Cisco Unified CME
and supports all the available features.

Q. What management or configuration tool is supported for the Cisco Unified

Communications 500 Series?
A. Cisco Configuration Assistant is a GUI-based configuration tool that supports the configuration
and management of the Cisco Unified Communications 500 Series. Cisco Configuration
Assistant can also configure teleworkers for voice and wireless. It is a PC-based tool. Please
reference Cisco Configuration Assistant collateral for details at:
http://www.cisco.com/go/configassist.

(Note: Cisco Configuration Assistant is available as a free download from http://www.cisco.com).

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 Q&A

Q. Does the Cisco Unified Communications 500 Series have a console port?
A. Yes. The Cisco Unified Communications 500 Series platform comes with a console or
auxiliary port for the Cisco IOS Command-Line Interface (CLI). The Cisco Unified
Communications 500 Series can autodetect modems and can switch between the console
and the auxiliary port functions.

Q. How does the plug-n-play feature work on Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series has an embedded technology that enables
autodetection, configuration, and service activation between Cisco products and applications.
To complement this technology, the Cisco Unified Communications 500 Series ships with a
default configuration that assists with configuration for Cisco Unified CME, VLANs, wireless,
NAT, and basic Cisco IOS Firewall. Upon system bootup, Cisco IP phones can register
automatically with an extension starting from “201” and have the ability to dial out on an FXO
port to the PSTN.

Q. Does the Cisco Unified Communications 500 Series support voice interface cards
(VICs)?
A. Yes. The Cisco Unified Communications 500 Series supports the FXS, FXO, BRI, and T1/E1
(PRI and channel associated signaling [CAS]) VICs:

● VIC-4FXS/DID
● VIC2-2FXO
● VIC2-4FXO
● VIC2-2BRI-NT/TE
● VWIC2-1MFT-T1/E1 (for use with 8-, 16- and 32-user models)
Q. Does the Cisco Unified Communications 500 Series support high-speed WAN interface
cards (HWICs)?
A. No, the Cisco Unified Communications 500 Series has one built-in Fast Ethernet WAN
interface, which is the only WAN interface available on the Cisco Unified Communications 500
Series.

Q. What phones are supported on the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series runs Cisco Unified CME 4.2 and therefore
supports all Cisco Unified IP phones, including Cisco IP Communicator, the Cisco Unified IP
Phone 7931G and 7985G models, and the Cisco Unified Wireless IP Phone 7921G.

Q. Do all Cisco Unified Communications 500 Series models have the ability to add an
integrated wireless LAN (WLAN) access point into the Cisco Unified Communications
500 Series device?
A. No. Only the Cisco Unified Communications 500 Series 8-user and 16-user configurations
support an optional integrated WLAN access point for secure WLAN connectivity. The 32-user
and 48-user Cisco Unified Communications 500 Series configurations do not have this option.
To add the WLAN function to a 32-user or 48-user Cisco Unified Communications 500 Series
solution, the customer must purchase individual Cisco 521 Wireless Express Access Point
units. The Cisco 526 Wireless Express Mobility Controller can also be added to a Cisco
Unified Communications 500 Series environment to create a unified system of access points.
The Cisco 526 Wireless Express Mobility Controller is extremely helpful when a customer site
has 3 or more Cisco 521 Wireless Access Points deployed. Small businesses can easily
extend access to data applications as well as WLAN telephony.

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 Q&A

Q. Does the Cisco Unified Communications 500 Series support Session Initiation Protocol
(SIP) phones from Cisco?
A. Yes. The Cisco Unified Communications 500 Series supports Cisco SIP phones. However,
when a Cisco SIP phone is running with Cisco Unified CME, the customer gets fewer features
in comparison to using Cisco Skinny Client Control Protocol (SCCP) phones (refer to Table 1).

Table 1. SCCP and SIP Features

Feature SCCP SIP

Basic call Yes Yes

Call Transfer Yes Yes

Call Forward Yes Yes

3-way conference Yes Yes

Call Park and Call Retrieval Yes No

Call Pickup Yes No

Basic Auto Call Distribution (B-ACD) and Auto Attendant Yes No

Caller ID block Yes No

Remote call control of phones Yes No

FXO Trunk Monitoring Yes No

QSIG Integration Supplementary Service Yes No

Q. Does the Cisco Unified Communications 500 Series support third-party SIP phones?
A. No, the Cisco Unified Communications 500 Series does not support third-party SIP phones.

Q. What kind of powering option does Cisco Unified Communications 500 Series have?
A. Cisco Unified Communications 500 Series 8-user and 16-user models use an external power
supply. The 32- and 48-user models use an internal power supply.

Q. How does the Cisco Unified Communications 500 Series scale its capacity? What is the
upgrade path?
A. The Cisco Unified Communications 500 Series expands in voice ports through the Cisco
Catalyst Express 520 companion switch(es). Every Cisco Unified Communications 500 Series
configuration comes with 8 phone licenses, even the 16, 32, and 48-user configurations. For
the 16-user configuration to utilize the additional 8 phone licenses, the 8-port Cisco Catalyst
Express 520 must be connected to the Cisco Unified Communications 500 Series. For the 32-
user Cisco Unified Communications 500 Series solution, the 24-port Cisco Catalyst Express
520 must be connected to the Cisco Unified Communications 500 Series. Similarly, for the 48-
user Cisco Unified Communications 500 Series solution, two 24-port Cisco Catalyst Express
520 Switches must be connected to the Cisco Unified Communications 500 Series unit. User
count on a given configuration determines the maximum number of users supported. For
example, an 8-user configuration does not support more than 8 IP phones, even with the
Cisco Catalyst Express 520 connected. If a customer plans to grow beyond 8 ports, the
customer should initially order the 16-user configuration and add the Cisco Catalyst Express
520 when needed to support additional ports.

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 Q&A

Q. Is the Cisco Catalyst Express 520 companion switch the only Cisco Catalyst switch that
can be used to expand the system?
A. The Cisco Catalyst Express 520 expansion switch is designed to work with Cisco Unified
Communications 500 Series and Cisco Configuration Assistant. An existing Cisco Catalyst
switch can be used, but Cisco Configuration Assistant would not recognize the switch; the
phones would still work, however.

Q. Does the Cisco Unified Communications 500 Series support transcoding?

A. Yes, it supports transcoding on all configurations.

Q. Does the Cisco Unified Communications 500 Series support hardware conferencing?
A. Yes. All Cisco Unified Communications 500 Series configurations support hardware
conferencing, allowing up to 8-party conference and Meet-Me Conferencing features.

Q. Does the Cisco Unified Communications 500 Series support SCCP on FXS ports?
A. Yes, the Cisco Unified Communications 500 Series supports SCCP on FXS ports that enable
call features such as Call Transfer, Call Hold, 3-way conferencing, Call Pickup, etc.

Q. How many languages does the Cisco Unified Communications 500 Series support?
A. The Cisco Unified Communications 500 Series supports 14 languages; an additional 8
languages are supported on Cisco Unified IP phones.

Q. Does the Cisco Unified Communications 500 Series support e-mail integration and
Cisco Unity Express VoiceView Express?
A. Yes, the Cisco Unified Communications 500 Series supports Internet Mail Access Protocol
(IMAP) integration and VoiceView Express the same way as a network module of Cisco Unity
Express on Cisco Unified Communications Manager Express.

Q. How many voicemail ports are provided with the various density Cisco Unified
Communications 500 Series platforms?
A. Six voicemail ports are provided.

Q. How many hours of voicemail storage are provided with the various density Cisco
Unified Communications 500 Series platforms?
A. Cisco Unity Express has about 14 hours of recording or storage time, with 8 to 14 minutes per
mailbox.

Q. Does the Cisco Unified Communications 500 Series support teleworkers?

A. Yes, the Cisco Unified Communications 500 Series supports Teleworker configuration. There
are two Teleworker licenses that can be registered to the Cisco Unified Communications 500
Series 8-user and 16-user configurations in addition to the 8 or 16 IP phones physically
connected to the PoE ports on the system. Additionally, four Teleworker licenses can be
registered to the Cisco Unified Communications 500 Series 32 user- and 48-user
configurations in addition to the 32 or 48 IP phones physically connected to the system
through PoE ports. These licenses can be applied to remote teleworkers, to local Cisco
Unified Wireless IP Phone 7921G models, or to Cisco IP Communicator softphone clients
(offsite or local). Customers choose how these additional licenses are deployed. The Cisco
Unified Communications 500 Series supports Easy VPN server and uses the Cisco 871
Integrated Services Router as the Easy VPN remote. Easy VPN server supports Cisco VPN
client and Microsoft VPN client.

Q. Is the Cisco Unified Communications 500 Series serviceable in the field?

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 Q&A

A. No, the only serviceable component is the VIC.

Q. Can I upload custom Auto-Attendant scripts?

A. Yes. Loading custom scripts such as custom-aa.aef is supported. The Cisco Unified
Communications 500 Series runs Cisco Unity Express 2.3.4. The method of loading custom
scripts into Cisco Unity Express remains the same.

Q. What is the form factor on the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series uses a desktop form factor on the 8- and 16-
user configurations (though an optional rack-mount kit is also available). The 32-user and 48-
user configurations use a rack-mount form factor. The dimensions of the desktop form factor
are about 11 x 10 inches and 1.5 rack units (RU) high. It employs a low noise pulse modulated
fan. The 32-user and 48-user rack-mount form factors have a dimension of 14 x 17 inches and
are 2RU high.

Q. What kind of powering option does the Cisco Unified Communications 500 Series
have?
A. The Cisco Unified Communications 500 Series 8-user and 16-user models use an external
power supply. The 32- and 48-user models use an internal power supply.

Q. How do Cisco Unified Communications Manager Express and Cisco Unified IP phone
licenses work on the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series comes with Cisco Unified CME, Cisco Unity
Express, and IP phone licenses included. All a customer needs to purchase is the Cisco
Unified Communications 500 Series and the required IP phones. (The phones should be
purchased as spares.) All Cisco Unified Communications 500 Series configurations come with
phone license support for 8 users. The 16-user configuration increases the number of phone
licenses to 16 when the 8-port PoE Cisco Catalyst Express 520 companion switch is
connected to the Cisco Unified Communications 500 Series.

Q. Does adding a softphone to the Cisco Unified Communications 500 Series require
purchase of a license?
A. Only the phone itself must be procured—not the user license. The user licenses are built into
the system according to the density that the customer purchases. An 8-user system, for
example, can support any 8 devices (softphone, hard phone, or wireless IP phone); the
maximum is defined, not the types of devices.

Q. How many Cisco Unified Communications Manager Express and Cisco Unity Express
licenses are in each configuration of the Cisco Unified Communications 500 Series?
A. Table 2 summarizes Cisco Unified CME and Cisco Unity Express licensing.

Table 2. Cisco Unified CME and Cisco Unity Express Licensing

Part Numbers Feature and User License Entitlement **

UC520-8U-4FXO-K9 ● Cisco Unified Communications Manager Express: 10-user feature license for Cisco
UC520-8U-2BRI-K9 Unified IP phones
● Cisco Unity Express: 10-voicemail box and 5 general delivery mailbox (GDM) feature
UC520W-8U-4FXO-K9
license
UC520W-8U-2BRI-K9
● Cisco Unified IP Phone: 10-user license

UC520-16U-4FXO-K9 UC520- ● Cisco Unified Communications Manager Express: 18-user feature license for Cisco
16U-2BRI-K9 UC520W-16U- Unified IP phones
4FXO-K9 UC520W-16U-2BRI- ● Cisco Unity Express: 18-voicemail box and 5-GDM feature license
K9
● Cisco Unified IP Phone: 18-user license

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 Q&A

UC520-32U-8FXO-K9 UC520- ● Cisco Unified Communications Manager Express: 36-user feature license for Cisco
32U-4BRI-K9 Unified IP phones
● Cisco Unity Express: 36-voicemail box and 10-GDM feature license
● Cisco Unified IP Phone: 40-user license

UC520-48U-12FXO-K9 UC520- ● Cisco Unified Communications Manager Express: 52-user feature license for Cisco
48U-6BRI-K9 UC520-48U-T/E/F- Unified IP phones
K9 UC520-48U-T/E/B-K9 ● Cisco Unity Express: 52-voicemail box and 15-GDM feature license
● Cisco Unified IP Phone: 52-user license
● Integrated T1/E1 Voice Trunking Interface is only available on the 48-user model

** There are two or four extra licenses with each product SKU for teleworker support

Q. Is SIP Trunking supported, and if so, how does it work?

A. Yes, SIP Trunking is supported between a Cisco Unified Communications 500 Series system
and service providers offering voice over IP (VoIP) SIP trunks. Cisco offers a certification plan
as part of the Cisco Powered Network program with qualified providers that offer a Managed
SIP Trunking service. The qualification includes feature interoperability with the network as
well as reliable quality of service (QoS) configuration settings for optimized voice handling.

Q. What value does SIP Trunking provide partners and their customers?
A. The Cisco Managed SIP Trunking program provides many benefits to both partners and
customers. For partners, benefits include:

● Higher margins: Reduced installation and configuration times with automatically populated
SIP Trunking headers from Cisco Managed SIP Trunking providers (reduction of trunk
install times from months to weeks)
● Additional revenue: Finder's fee from service providers for bringing end customers to use
Managed SIP Trunking
● Ongoing annuities: Monthly annuities for ongoing use of service provider-managed SIP
trunks by end customers
For end customers, benefits include:

● Carrier options: More choices of carriers, enabling healthy competition

● Lower IT costs: Integrated capability for voice and data access over the same circuit,
helping lower the customer’s monthly cost of operation; these trunks can be managed and
monitored by a value-added reseller or partner to ensure continuous operation
● More features: Delivery of Caller ID, DID, higher capacity of calls, and other features
across these SIP trunks
● More applications: Ability to integrate multiple systems across the network and also
integrate the system with network SIP-based applications such as voice recording
Q. Is the Cisco Unified Communications 500 Series supported by Cisco SMARTnet®
support?
A. Yes, Cisco Unified Communications 500 Series is supported by Cisco SMARTnet support. A
single Cisco SMARTnet service contract is available for most of the Cisco SBCS products
attached at the initial point of sale. A separate Cisco SMARTnet service contract can be
purchased for any devices not covered.

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 Q&A

Interoperability and Relationship to Other Cisco Platforms

Q. Can multiple systems be networked together?
A. Yes, 3 to 5 Cisco Unified Communications 500 Series systems can be configured to work
together. If there is a requirement for additional site-to-site networking, it is recommended that
you deploy the Integrated Services Router family for those scenarios.

Q. Can the Cisco Unified Communications 500 Series be networked with Cisco Unified
CME or Cisco Unified Communications Manager?
A. The Cisco Unified Communications 500 Series can be networked with an integrated services
router-based Cisco Unified CME, but the Cisco Unified Communications 500 Series does not
work with Cisco Unified Communications Manager.

Q. What is the Cisco Smart Business Communications System (SBCS) and where does the
Cisco Unified Communications 500 Series fit within the Cisco SBCS?
A. For small businesses that are looking to reach, serve, and retain customers, Cisco introduced
the Cisco Smart Business Communications System. It is a new, affordable, complete system
of voice, video, and wireless networking products that make anytime, anywhere secure access
to information possible, thereby enabling more effective and efficient ways of communicating
with customers and employees. This communications solution is easy to deploy and use while
allowing for business growth. The Cisco SBCS is made up of the Cisco Unified
Communications 500 Series, the Cisco Catalyst Express 520 Switches, the Cisco 521
Wireless Express Access Point, the Cisco 526 Wireless Express Mobility Controller, and
Cisco Smart Assist (which provides autoconfiguration and installation tools). It also includes
Cisco Configuration Assistant, Cisco Monitor Manager, and Cisco Monitor Director.

Q. What are the differences among the Cisco Unified Communications 500 Series, the
Cisco 1861 Integrated Services Router, and other older Cisco integrated services router
products?
A. Refer to Table 3 for a comparison of these various products.

Table 3. Cisco Product Comparison

Major Functionality Older Cisco Integrated Cisco Unified Cisco 1861

Services Routers Communications 500 Series

WAN Module X Ethernet uplink X

Communications Manager X – X
Interoperability (SRST)

Dynamic Routing (RIP, X – X

BCP, OSPF, EIGRP, etc.)

Cisco Unified IP Phone 8-240 8-48 8

Support

Voicemail Optional X Factory option

Collaborative Security X Voice centric X

Features

Site-to-Site Voice Features X X X

WLAN Support X X –

Market Positioning Commercial and enterprise SMB (Commercial) Commercial and enterprise

Support—SMARTnet or X X X
better

Q. How does the Cisco Unified Communications 500 Series achieve ready-to-use status
with the Cisco Catalyst Express 520?

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 Q&A

A. Like the Cisco Unified Communications 500 Series, the Cisco Catalyst Express 520 also ships
with default configuration. Under the Cisco Smart Assist initiative, default configurations on
both platforms are synchronized to have common VLANs and network addressing schemes.

Limitations and Workarounds

Q. Is there a limitation on the Cisco Unified Communications 500 Series licensing
scheme?
A. Yes. At this time, you cannot take the 8-user configuration and increase the license to 16
users in the field, even with the Cisco Catalyst Express 520 Switch connected to the Cisco
Unified Communications 500 Series expansion port. Similarly, you cannot increase a 16-user
configuration to 32 users or a 32-user configuration to 48 users. The capability to perform a
field upgrade from 8 to 16 users and from 32 to 48 users will be available soon, but it does not
exist currently. Customers who are uncertain about the future growth of their user numbers
should purchase a Cisco Unified Communications 500 Series configuration that allows them
to increase the number of users in the future. Small businesses with 8 users today and a
chance of more growth should purchase the 16-user configuration; they can then wait to
purchase the Cisco Catalyst Express 520 8-port switch until they actually exceed 8 users and
need the expansion.

Q. Does the Unified 500 Series have DSP limitations?

A. Yes. Each Unified 500 Series SKU comes equipped with a default DSP configuration and is
not upgradeable in the field. Both 8- and 16-user SKUs comes equipped with two (2) 5510
DSPs. The 32- and 48-user SKUs both come equipped with four (4) 5510 DSP configurations

©2007 Cisco Systems, Inc. All rights reserved.

Printed in USA C67-423268-00 08/07

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