Page.

Gamma Training

Apex Manual
Procedure Manual
Quality Objectives
Records/ Formats
10/2015
Revision 4.
Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

Mar ’23 QMS Internal Auditor Training Course Page 1 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

TABLE OF CONTENTS

Table of Contents
Foreword to the Company
Quality Policy
Management
General Management
Management Committee
Corrective and preventive action
Customer Relations Division
Marketing
Sales and Booking
Major Accounts
Training Division
Research and Development
Presentation of Training Courses
Administration
Human Resources
Finance
Procurement and Stores
Maintenance
Systems Division
Service Quality
IT Support
Library
Registry
Annex: Organisation Chart

Mar ’23 QMS Internal Auditor Training Course Page 2 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

FOREWORD TO THE COMPANY

GAMMA Training (P) Ltd. was established by a group of companies engaged in the Engineering
Construction Industry. Its aim was to provide high quality training in all the skills required for the
Engineering Construction Industry in particular and for the Engineering Industry in general.

We believe in maximum flexibility of training. To that effect, beside standard training courses we offer
courses developed to meet the needs of individual companies.

In addition to the scheduled training sessions included in the calendar, special sessions for individual
companies may be arranged either at GAMMA’s training facility or at the clients’ premises.

In order to be able to achieve customer satisfaction at all times, we have established the Quality
Management System in accordance with ISO 9001 which applies to all our services. We view this standard
as an excellent framework allowing us to go beyond the mere effective implementation towards continually
improving the system in order to enhance efficiency of all its processes. Our Quality Management System
does not however include any requirements related to post delivery activities as these are not required from
us and consequently are not being carried out by our organisation

QUALITY POLICY

Customer satisfaction is the focal point of our operations. To this end we have established a quality
management system which operates all the processes required to identify those needs and
expectations in order to understand what requirements our organisation must meet to be able to
provide a training service that will satisfy our customers.

We realise that customer training needs and expectations continually change in order to answer the
challenges of business development and the changing environment. Therefore we must work
closely with our current and potential customers to understand the trends in order to be able to
offer a suitable training service ahead of the competition.

Those changing circumstances are the challenge that can only be addressed by changing and
improving our management system and its processes continually. To this effect we are continually
setting new objectives before various units within the organisation. Suitable programmes are being
implemented to facilitate achieving those objectives.

Mar ’23 QMS Internal Auditor Training Course Page 3 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

MANAGEMENT

GENERAL MANAGEMENT

The Managing Director, accountable to the Board of Directors, has ultimate responsibility and authority to
manage the company.

The Systems Director ensures that the management system functions according to the requirements. In
particular the System Director makes sure that the management system satisfies the requirements of ISO
9001 latest edition.

The organisation chart included in the appendix to this manual illustrates the management structure.

MANAGEMENT COMMITTEE

General

The Permanent Members of the Management Committee are

 Managing Director
 Systems Director
 Director of Studies
 Customer Relations Director
 Administration Director

Committee meetings

The Management Committee meets regularly every three month approximately, in order to ensure that the
quality management system continues to be suitable, adequate and the effective in satisfying the
requirements of the standard, for meeting the objective and achieving customer satisfaction.

The Managing Director may request department managers or other staff members to participate in the
Management Committee Meetings as non-permanent members.

The Management Committee Meeting covers the following agenda:

 Review of the minutes of the last meeting and any resultant actions.
 Results of internal and external audits.
 Nonconformity reports and corrective action taken.
 Information on preventive actions taken.
 Summary analysis of delegate feedback for the courses.
 Summary and analysis of customer feedback including complaints and actions taken.
 Adequacy of existing quality system and proposed improvements.
 Adequacy of existing resources and resources requirements.
 Training requirements.
 Staff suggestions.
 Review of new project plans if applicable.
 Review of progress of ongoing projects if any.
 Any other business.
 Date of the next Management Review Meeting.

The Systems Director is responsible for ensuring that required reports are prepared and circulated to
committee members at least one week before the meeting via electronic mail.

CUSTOMER RELATIONS DIVISION

Customer relations cover the following activities.

Mar ’23 QMS Internal Auditor Training Course Page 4 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

MARKETING

The task groups organised by the Marketing Manager carry out market research and analysis. The task
groups analyse identified areas to determine the trends in customers’ needs and expectations. The results
of this analysis are used as a feedback for:

 Establishing the training calendar;

 Development of new training products, and
 Identifying new requirements for the management system.

SALES AND BOOKING

Individual customers normally require information and/or booking for one of the scheduled courses. They
are therefore referred to the Sales and Booking Office.

Service advisors answering the call determine what the customer requires and verify the availability of
places using the computerised system ARIADNA.

Customers wishing to make payment by credit or debit card may make definite booking over the phone.

ARIADNA allows accepting such payments.ARIADNA will also prompt the Service Advisor to establish any
special needs of the trainee such as disabilities, diet requirements etc. If the Service Advisor is unsure if
any of the special needs may be catered for the Students Welfare Department must be contacted.

Written enquiries will be handled similarly except that ARIADNA will generate a standard offer letter that will
be sent together with the booking forms.

On receipt of written bookings and payment the Service Advisor will enter the details onto the system.

Two weeks before the course ARIADNA automatically generates the final delegate register, which includes
any special requirements.

MAJOR ACCOUNTS

The Major Accounts Department handles organisations using our services regularly. Each Account
Manager’s has a number of regular customers to serve. It is the Account Manager’s responsibility to
maintain close liaison with his/her clients and to make sure that they are aware of all services available from
GAMMA. Account Managers also handle any inquiries and orders from those clients.

Scheduled Sessions

Inquiries and orders for participation in scheduled training courses are handled using the booking
subsystem of ARIADNA.

Customised Training Sessions

All inquiries or requests for customised or special training are forwarded to the Research and Development
Department who will assess the possibility to develop and provide the requested training and estimate the
development cost and time frame. The Account Manager will organise the communication with the client to
ensure that complete information on customer expectations can be obtained for this purpose.

The Account Manager then prepares proposal that includes a preliminary session schedule derived from
ARIADNA. All proposals include a deadline for acceptance beyond which the proposed schedule can not
be guaranteed.

The Research and Development Department carry out the actual development work.

CUSTOMER COMPLAINTS

Mar ’23 QMS Internal Auditor Training Course Page 5 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

Our procedures require that customers’ complaints whether written or verbal are recorded and reviewed by
authorised personnel to establish if they are justified. In the case of unjustified complaints, a reasonable
explanation will be offered to the customers. All justified complaints are subject to analysis in order to
determine immediate curative action, as well as to establish the root cause of the problem in order to
implement suitable corrective action. The customer must be notified of immediate curative measures as
well as informed what corrective action will be taken to avoid recurrence. Controls have been established
to ensure that customer complaints are timely and effectively processed.

TRAINING DIVISION

RESEARCH AND DEVELOPMENT

General

The need to develop the new courses may arise from:

 Specific customer requirement

 Results of market research
 Other initiative.

Requests for the new developments are submitted to the R&D Manager who appoints the Project Leader.

The Project Leader prepares the estimate of the development and the initial development plan that
contains:

 Project team
 Summary of learning objectives and all the other requirements including the statutory, regulatory and
otherwise legal requirements
 Identification of development milestones and time scale for completion
 Review, verification and validation methodology
 List of required output documents.

The R&D Manager or the Managing Director, according to authorisation level, approves the cost estimate
and plan for implementation.

In the case of a specific customer request the cost estimate and time scale for development is given to the
Account Manager for preparation of a suitable proposal.

Development

Once the project is given the go ahead, the development work commences with a review meeting when the
whole team reviews input information to ensure that it is complete and clear.

During the meeting the team normally decides the schedule for further project review meetings. All
meetings and decisions taken are minuted.

Output documents

Output documents, which must be approved prior to issue by the R&D Manager, include:

 Course leaflet
 Student Notes
 Tutor Manual containing students notes and any instructions needed to ensure a standardised method
of presentation
 Slide set
 Exercise handouts
 Course appraisal form
 Delegate assessment sheet (for assessed courses only)

Mar ’23 QMS Internal Auditor Training Course Page 6 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

 Selection of examination papers (for assessed courses only)

 Specification of equipment and materials required.

Final review

The final draft of the complete courseware or any completed modules is reviewed by the Lead Discipline
Tutor who verifies whether the course will meet the requirements. The results of review are within the
DOCS system.

Pilot presentation

Upon satisfactory review by the Lead Tutor a pilot presentation of the course or selected modules is
organised and attended by the R&D Manager, relevant Direct Training Department Manager, Discipline
Tutors and Project Team. The pilot presentation is followed by a discussion, and each participant is
requested to complete a course appraisal form.

The Project Team reviews the feedback from the pilot presentation to determine if any changes are needed.
If changes are not required and the team is satisfied that the newly developed course is able to fulfil the
specific learning objectives and all other requirements, then it is approved by the R&D Manager.

Updating the training courses

Analysis of the delegate and customer feedback, results of presentation monitoring, changing
circumstances and progress within the discipline may necessitate updating the course material. Individual
tutors may also propose changes.

Minor updates required will be reviewed and approved by the Lead Discipline Tutor and, upon his/her
recommendation, approved by the R&D Manager.

Major rewrites are done in the same way as for the original development including a pilot presentation as
appropriate. The original material constitutes part of the input information for redevelopment.

PRESENTATION OF TRAINING COURSES

Training courses are presented in accordance with guidelines included in the applicable tutor manual.
Tutors ensure that the delegates sign the attendance register. Where an examination is performed, at least
one tutor must be in attendance during the exam. Once all course records are completed, the tutor submits
them to the Registry for further processing.

ADMINISTRATION

HUMAN RESOURCES

Recruitment

Each function in the organisation has an individual job description that identifies the qualification
requirements for the job. These outline the profile of the person as well as any formal education, training
and experience requirements.

All new personnel are given induction training, which will include:

 introduction to the employee’s function in the company

 explanation of how the job contributes to achieving the high standard of service and customer
satisfaction
 introduction to the Company’s Quality System
 detailed introduction to any processes or subsystems that the employee will be involved in
 introduction to health and safety rules
 the employee’s own responsibility for quality.

Mar ’23 QMS Internal Auditor Training Course Page 7 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

For tutors, training also includes:

 one observation of the presentation core course for the discipline

 at least one shared presentation of the core course.

A record of this training must be signed by the employee and kept in the employee file maintained by the
Human Resources Department.

FINANCE

The Finance Department is responsible among others for issuing invoices to the customers and for
following–up the payments. This activity is covered by ARIADNA. Other functions of the Finance
Department are covered by Financial Instructions that are not integrated within QMS.

PROCUREMENTS AND STORES

This department covers all purchasing of fixed assets and material control.

Purchasing

When purchasing materials and services, the Company attaches critical importance to evaluation and
selection of subcontractors, communication of requirements to subcontractors, and receiving, inspection
and verification of purchased products.

The procedures have been established which ensure that:

 Only suppliers included in the approved list are used, and the mechanism for selection of new suppliers
is in place. Selection criteria are defined and allowance has been made to approve vendors based on
trial orders or samples.
 The performance of approved suppliers is monitored and recorded.
 Purchasing documents clearly and completely describe ordered products and the quality requirements.
 Where appropriate pre-shipment verification arrangements and authority to release the product are
clearly notified to the subcontractor.
 Purchasing documents are reviewed and approved prior to release.

Stores

All materials shall be handled in a way that prevents damage and deterioration during storage, processing
and delivery. Where appropriate, special equipment will be used to transport materials from point to point.
Designated area is provided for incoming materials. All subsequent movement of materials is subject to
satisfactory receiving verification and is controlled through the application of the established procedure and
defined authority levels.

Items are stored in designated areas in accordance with the rack/bin allocation plan with the following main
categories:

 Equipment
 Measuring and testing instruments
 Consumables
 Stationery
 Course manuals
 Customers’ items

The issue and receipt details of all material and equipment in stores is recorded in the system to ensure that
product usage can be accounted for and to ensure that adequate stock levels are maintained. When the
quantity of an item falls below such levels, the purchase requisition is automatically generated by the
system.

Mar ’23 QMS Internal Auditor Training Course Page 8 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

Equipment is inspected upon return to the stores and any damages or malfunctioning is reported in writing
to maintenance.

Procedures provide for suitable identification of nonconforming products to prevent unintended use.

STUDENT WELFARE

The Student Welfare Section operates the reception desk and ensures that students are adequately taken
care of. The responsibilities of the section include:

The Student Welfare staff receives from ARIADNA any information on students’ disabilities, dietary and any
other special requirements and ensures that they are provided for.

SYSTEMS DIVISION

SERVICE QUALITY

Delegate and Client Feedback.

A Service Analyst prepares quarterly summary reports based on:

 course appraisal forms filled in by students prior to completion of the course

 customer feedback from major accounts, and
 delegate surveys as outlined before

Every three months ARIADNA draws a sample of 10% of students who have completed the training courses
approximately six month earlier. The system will generate customised letters asking the delegates to
complete and return a questionnaire aiming at assessing to which extent the course helped the participant
to develop the required skills and achieve job satisfaction. An incentive scheme is in place to encourage
delegates to respond. The Service Analyst prepares relevant summary reports.

The summary reports contain the analysis of trends and are prepared using simple software.

Both reports are circulated to the Director of Studies, relevant department managers and the Research and
Development Manager for comments. Reports with comments are presented to the Management
Committee.

Audit Programme

Procedures have been established which ensure that all processes of the Quality Management System are
regularly audited.

The Service Quality Manager prepares an annual audit. Upon approval by the Systems Director the audit
schedule is circulated electronically to all concerned.

Audits are conducted by the auditors. All nonconformities discovered during the audit are recorded
separately and an Audit Report is prepared. The results of the audits are communicated to the respective
department managers, who are responsible for carrying out the agreed corrective actions within the time
limit agreed. The procedure requires that the implementation and effectiveness of corrective action is
verified by a follow-up audit, which is initiated by the Service Quality Manager.

The Service Quality Manager submits the audit results to the next Management Review Meeting. This
information is evaluated to assess the effectiveness of the quality system and to determine if any
improvements in the system are required.

Course Presentation -Tutor Performance Monitoring

The System Quality Manager in co-operation with the Director of Studies prepares a programme for
reviewing the courses by Lead Tutors in given discipline.

Mar ’23 QMS Internal Auditor Training Course Page 9 of 12

Ȣ QUALITY MANUAL
GAMMA Training (P) Ltd Bureau Veritas

Also as a minimum each tutor must be peer reviewed once per year and each type of course must be
reviewed at least once a year.

IT SUPPORT

The function of IT Support is the maintenance of hardware and software used within the company. The
department ensures that all databases are backed up at 17:30 hrs every day. It is also ensured that all
computers, including any portable equipment, have the latest version of the best available antiviral software.

LIBRARY

The function of the library is:

 Maintenance of professional literature.

 Subscription and maintenance of legislative and regulatory documents as directed by the company’s
legal advisor.
 Maintenance of the master set of courseware and any related forms.
 Maintenance of any required standards through BSI Plus system
 Control of quality system documents.

Document Control

The quality system internal documentation includes, in order of precedence:

 The Quality Manual,

 Procedural Documents where needed,
 Tutor Manuals,
 Delegate Notes and Handouts,
 Forms.

All internal documents are maintained in electronic version within the DOCS system.

The system ensures that the requirements for control of documents is adhered to

Archives

Most of the records are maintained in electronic form and are automatically indexed. All electronic records,
unless otherwise stated in the procedures, are maintained for a period of five years, whereupon they may
be deleted at the discretion of responsible managers.

Mar ’23 QMS Internal Auditor Training Course Page 10 of 12

GAMMA Quality Manual Bureau Veritas

Appendix: Organisation Chart

Board of Directors

Managing Director

Director of Studies Customer Realations Director Administration Director Systems Director

Electrical Department Marketing Human Resources Service Quality

Electronic Department Sales & Booking Office Finance IT Support

Instrumentation Department Major Accounts Procurement & Stores Library

Mechanical Engineering Students Welfare Registry

Department

Civil Engineering Department Maintenance

Computer Skills Department

Research & Development

Mar ‘23 ISO 9001-2015 Auditor Transition Training Course Page 11 of 12

GAMMA Quality Manual Bureau Veritas

Head Office

Mar ‘23 ISO 9001-2015 Auditor Transition Training Course Page 12 of 12

 Page.1

Quality Objectives

Gamma Training

Mar ‘23 Quality Objective Documentation

 Page.2

Quality Objectives:

Sr. Responsible function/ Objectives

No Process
1 Customer Relations To maintain Satisfaction level of key clients
above 98 %
2 Research & At least 90 % of courses designed /
development developed by them are accepted by the
customer right at the first time

3 Human Resourcess To ensure employee satisfaction level higher

than 75 %
4 Finance To ensure that at least 95 % of invoices are
generated within 3 working days from the
close of the training courses

5 Procurement & Stores To maintain suppler performance above 98 %

6 Student Welfare No injuries to students due to BETA ‘
infrastructure related issues
7 Systems Division To ensure that the student feedback is
collected regular every quarter

Mar ‘23 Quality Objective Documentation

Gamma Training Ltd.
NCR

Gamma Training Ltd

NOTE NO: NR 01/10 TEAM LEADER: L. A. ditor

DATE : 05 FEB 20xx AREA: MR TEAM MEMBER: A. Ditor
STANDARD & CLAUSE: ISO 9001 : 2015 CL. AUDITEE REP. Preventor
7.1.5/4.3
NCR:

The practice of excluding the Monitoring and measuring resources from the Quality management system
has not been stated in the quality manual and also the justification for exclusion is not stated.

C A Proposed:

Manual will be revised to state the exclusion of monitoring and measuring resources.

Acceptance by auditee:

CA Accepted.

FOLLOW-UP COMMENTS:

Not required.

Bureau Veritas Certification, Mar ‘23 Page 1 of 4

Gamma Training Ltd.
DISCREPANCY REPORT
REF.NO: 1690.35
Gamma Training Ltd

NOTE NO: NR 02/10 TEAM LEADER: Mr L.A. Ditor

DATE : 05 FEB 20xx AREA: Purchase TEAM MEMBER:
STANDARD & CLAUSE: ISO 9001 : 2015 CL. SUPPLIER’S REP. Mr Recorder
7.5.3.2
DISCREPANCY:

Purchase orders placed on suppliers are not maintained beyond six months, whereas it was stated that all
records are maintained for at least two years.

CA:

All old purchase orders will be reprinted from the soft copies and paper copies will be maintained.

Acceptance:
Done

FOLLOW-UP COMMENTS:

To check the new practice in the next audit.

Bureau Veritas Certification, Mar ‘23 Page 2 of 4

Gamma Training Ltd.

DISCREPANCY REPORT
REF.NO: 1690.35
Gamma Training Ltd

NOTE NO: NR 03 TEAM LEADER: Mr L.A. Ditor

DATE : 05 FEB 20xx AREA: Purchase TEAM MEMBER:
STANDARD & CLAUSE: ISO 9001 : 2015 CL. 6.2.1 SUPPLIER’S REP. Mr Recorder
DISCREPANCY:

Quality objectives had not been prominently displayed in various places of the organization.

CA:

All quality objectives will henceforth be prominently displayed at the institute noticeboard

Acceptance:
Done

FOLLOW-UP COMMENTS:

To check the new practice in the next audit.

Bureau Veritas Certification, Mar ‘23 Page 3 of 4

Gamma Training Ltd.

DISCREPANCY REPORT
REF.NO: 1690.35
Gamma Training Ltd

NOTE NO: NR 04 TEAM LEADER: Mr L.A. Ditor

DATE : 05 FEB 20xx AREA: Purchase TEAM MEMBER:
STANDARD & CLAUSE: ISO 9001 : 2015 CL. 7.1.5 SUPPLIER’S REP. Mr Recorder
DISCREPANCY:

Out of the 15 trainers currently employed, none of them have been calibrated or verified for their
effectiveness and suitability for monitoring and measurement purposes..

CA:

All 15 trainers will be calibrated or verified for their suitability and effectiveness in carrying out the
monitoring and measurement of key parameters of product performance.

Acceptance:
Done

FOLLOW-UP COMMENTS:

To check the new practice in the next audit.

Bureau Veritas Certification, Mar ‘23 Page 4 of 4

Gamma Training Ltd.

Gamma Ltd
Training Division

Confidential

Management review meeting minutes

Date : Dec 25, 20xx

The management review meeting was held at the board room and all attendees were present
except the systems director, who was busy with a scheduled training course.

The following discussions took place :

1. It was decided to re-emphasize the Voluntary Retirement Scheme announced by the

CEO. The need to retire older trainers and employ fresh graduates was stressed.
Action to be completed at least with four employees within four months. This action
will also bring down the employee costs.
2. Infrastructure needs to be improved. Particularly the water-proofing of the top floor
class rooms is to be taken up within a years’ time.
3. MD stressed the need to increase revenues.
4. Providing various types of food was considered in the employee canteen – but it was
decided not to go ahead as it is expensive. Any visitor will have the option to choose
between local and continental food.
5. The computer system was unstable and many records were lost due to a virus attack.
The IT head must make suitable proposals soon.
6. MR was happy that no non-conformities were raised during the last audit. He
suggested that due to this, the next internal audit cycle may be missed. A decision on
this was not taken during the meeting.
7. It was also decided that the company will now go for ISO 14001 certification. The
CEO asked MR to get proposals for the same. He directed that during the certification
audit, there should be no NCRs from external agencies.
8. There was a concern on the higher failures on some of the recently developed courses,
as reported by some customers. Whenever the claims are genuine, the CEO had
advised the finance director to suitably compensate customers with financial
incentives.
9. It was also decided to increase the insurance amounts so that future claims from
customers can be addressed without financial losses to our company.

On the whole, the systems were in place and everybody was happy about it.

Signed
Systems Director

Gamma Training Oct 2015 Page 1 of 1

 Page.1

Records /Formats

Gamma Training

10/2015 Record Formats

Revision 4.
Q-1450 INTERNAL CORRECTIVE ACTION FORM REV. A Page.2
CAR NO.:

Training Course
Batch Number Date:
Description of Discrepancy:

Cause of Discrepancy:

Corrective Action:

Date Corrective Action Completed:

Quality Systems Manager:

Department Sign Off

System Quality Date
Manager
Systems Director Date
Managing Director Date

10/2015 Record Formats

Revision 4.
 Page.3

Q-1450 INTERNAL PREVENTIVE ACTION FORM REV. A

PAF NO.:

Training Course
Students Name Batch Date:
Number
Description of Potential Nonconformance:

Cause of Potential Nonconformance:

Department Sign Off

Systems Quality Date
Manager
Purchasing Manager Date
Systems Director Date

Preventive Action:

Result of Preventive
Action:

Date Corrective Action

Completed:
Service Quality Manager:
Department Sign Off

Systems Director
10/2015 Record Formats
Revision 4.
 Page.4

GAMMA Training Ltd. Audit Report

Audit Report Completed By:

Date:

Audit Summary
Type the audit summary in this text box.
The audit summary report MUST contain the following:
 Scope of the audit including the standards assessed. If the audit involves a scope extension, explain the details of the
scope extension.
 Narrative summary of the audit activities including the audit teams judgment on the level of compliance of our
organization to the standard they are being audited against.
 The current revision of the management system manual
 A statement relating to the effectiveness of the s management system and how it is doing regarding meeting defined
objectives.
 Opportunities for improvement and system strengths (these may be included in the summary or in the audit report
section)
 Do not type in the shaded areas of this report. Type all data in the corresponding white area.

(DELETE THIS STATEMENT AFTER READING)

Summary of Audit Findings:

Number of NC’s Raised: Major: Minor:

Is a follow up visit required: Yes No Date(s) of follow up visit:

Follow-up verification remarks:

10/2015 Record Formats

Revision 4.
 Page.5

Audit SUMMARY REPORT ISO 9001:2015

Date: Processes/Sub Processes
Auditor:
T
O
T
A
L
S
4.1 Understanding the organizatin
and its Context
4.2 Understanding the needs and
expectations of interested
parties
4.3 Determining the scope of the
QMS
4.4 QMS and its processes
5.1 Leadership & commitment
5.1.2 Customer Focus
5.2 Quality policy
5.3 Organizational
roles,responsibilities &
authorities
6.1 Actions to address risks and
opportunities
6.2 Quality Objectives and
planning to achieve them
6.3 Planning of changes
7.1.1 Resources
7.1.2 People
7.1.3 Infrastructure
7.1.4 Environment for the operation
of processes
7.1.5 Monitoring & measuring
resources
7.1.6 Organizational Knowledge
7.2 Competence
7.3 Awareness
7.4 Communication
7.5 Documented Information
8.1 Operational Planning and
control
8.2.2 Determination of requirements
related to product
8.2.3 Review of requriements
related to the product
8.2.4 Changes to reequiements for
products and services
8.3.1 Design and development of
products and services-

10/2015 Record Formats

Revision 4.
 General Page.6
8.3.2 Design & Development
planning
8.3.3 Design & development inputs
8.3.4 Design & development
controls
8.3.5 Design & development outputs
8.3.6 Design & Development
Changes
8.4.1 Control of externally provided
processes, products and
services – General
8.4.2 Type and Extent of Control
8.4.3 Information for external
providers
8.5.1 Control of production and
service provision
8.5.2 Identification and Traceability
8.5.3 Property belonging to
customers or external
providers
8.5.4 Preservation of Product
8.5.5 Post Delivery activities
8.5.6 Control of Changes
8.6 Release of Products and
services
8.7 Control of NC outputs
9.1.1 Monitoring, measurement,
analysis & evaluation-General
9.1.2 Customer Satisfaction
9.1.3 Analysis and Evaluation
9.2 Internal audit
9.3 Management Review
10.1 Improvement- General
10.2 Non Conformity and
Corrrective Action
10.3 Continual improvement
Complaints
Use of Logo’s

Audit Report NCR:

Opening Meeting

Participants:

Discussions:

10/2015 Record Formats

Revision 4.
 Page.7
Process:

Participants:

Process inputs:

Process Outputs:

Measurements of effectiveness:

Results:

Opportunities for Improvement:

Process:

Participants:

Process inputs:

Process Outputs:

Measurements of effectiveness:

Results:

Opportunities for Improvement:

Process:

Participants:

Process inputs:

Process Outputs:

Measurements of effectiveness:

10/2015 Record Formats

Revision 4.
Results:
Page.8

Opportunities for Improvement:

Process:

Participants:

Process inputs:

Process Outputs:

Measurements of effectiveness:

Results:

Opportunities for Improvement:

Closing Meeting
Participants:

Discussions:

10/2015 Record Formats

Revision 4.
 INTERNAL AUDIT NONCONFORMITY Page.9
REPORT
Ref Number: PROCESS: TEAM LEADER:

Date: STANDARD & CLAUSE: TEAM MEMBER:

ISO9001: 2015

Major Minor Other Documents (if applicable): PROCESS REPRESENTATIVE :

NONCONFORMITY:

CORRECTIVE ACTION RESPONSE (to be completed by the Process owner)

Proposed Completion Date Actual Completion Date Process Representative:

ROOT CAUSE:

CORRECTIVE ACTION:

CLEARANCE REPORT (to be completed by BVC)

ROOT CAUSE:

CORRECTIVE ACTION:

ACCEPTED Yes No DOWNGRADED Yes No

FOLLOW-UP COMMENTS:

AUDITOR: SIGNED: DATE:

10/2015 Record Formats

Revision 4.