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MIS Exam - June 2020

The document outlines questions for an exam on management information systems. It covers topics such as enterprise resource planning, supply chain management, customer relationship management, information systems, management information systems, data vs information, decision making, expert systems, group decision support systems, intranets and extranets, e-commerce and m-commerce, general systems theory, Porter's five competitive forces, characteristics of successful MIS, and problems in implementing MIS.

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Tendai Zulu
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54 views5 pages

MIS Exam - June 2020

The document outlines questions for an exam on management information systems. It covers topics such as enterprise resource planning, supply chain management, customer relationship management, information systems, management information systems, data vs information, decision making, expert systems, group decision support systems, intranets and extranets, e-commerce and m-commerce, general systems theory, Porter's five competitive forces, characteristics of successful MIS, and problems in implementing MIS.

Uploaded by

Tendai Zulu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MULUNGUSHI UNIVERSITY

IN ASSOCIATION WITH

EVELYN HONE COLLEGE OF APPLIED ARTS AND COMMERCE

ACADEMIC YEAR 2020

DIPLOMA INFORMATION TECHNOLOGY

COURSE TITLE: MANAGEMENT INFORMATION SYSTEMS

COURSE CODE – DIT 402


TIME: 3 HOURS TOTAL MARKS: 100
INSTRUCTIONS:
1. THERE ARE TWO SECTIONS IN THIS PAPER, THAT IS A AND B.

2. EACH QUESTION CARRY EQUAL MARKS

3. SECTION A, HAS ONE QUESTION WHICH IS COMPULSORY.

4. SECTION B HAS FIVE(5) QUESTIONS, ANSWER ANY THREE(3) ONLY.

5. CREDIT WILL BE GIVEN FOR LEGIBLE WRITING, PROPER PUNCTUATION

AND GOOD APPROPRIATE USE OF ENGLISH.

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO


Section A: This Question one is compulsory

Question One (1)

a) Enterprise Systems are usually regarded as large and complex


information systems that cross a variety of boundaries, within the
organization and also, often, across the world. They can be thought of as
single platforms that support a range of different activities across an
entire organization. In short, they are enterprise-wide systems, designed
to solve enterprise-wide problems. Enterprise systems can be briefly
called as packaged enterprise application software (PEAS) systems and is
a perfect combination of adjectives, like “enterprise”, “packaged”, and
“application”. Enterprise system is a broad term and includes Enterprise
resource planning (ERP), Supply Chain Management (SCM) and Customer
Relationship Management (CRM).
Explain these systems CRM, ERP and SCM by highlighting their
benefits to the business organization?

[15marks]
b) Explain the difference between Information systems(IS) and Management
Information System(MIS) [6marks]

c) Distinguish the terms “Information” and “Data” in Management


Information System (MIS) give examples [4marks]

[TOTAL=25marks]

Section B. There are five (5) questions in this section, Answer any Three
(3).

Question Two (2)

a) Computerized information systems are thought to be the driver of the


growth/expansion of any institution and business organizations.

State and explain four (4) ways in which Information systems can
support the expansion of the Business on the global Market?
[12marks]

b) Decision making is said to be the integral part of management in the


running of the activities of an organization. The decisions could be either
Programmable or Non-programmable, explain the two types of decisions
and give examples. [6marks]

c) Explain the three (3) categories of Information. [6marks]

2
d) What is a system in General System Theory(GST) [1marks]

[TOTAL=25marks]

Question Three (3)

a) You have been hired as a consultant for an established sports equipment


manufacturer to assist senior management in planning a new Executive
Support System (ESS). What factors will you advise management to take
into consideration, explaining how an ESS can enhance managerial
decision making and provide value for their business?
[6marks]

b) An expert system is a computer program that tries to emulate human


reasoning. It does this by combining the knowledge of human experts and
then, following a set of rules, it draws inferences.? Explain the reasons
for businesses to use Expert system?
[6marks]
c) Define ‘Group Decision Support System’ and explain how it can benefit a
business organisation in decision making. [8marks]

d) Briefly explain how a successful Management Information System (MIS)


can be implemented in an organisation. [5marks]

[TOTAL=25marks]

Question Four (4)

a) Extranet and Intranet are some of the network technologies Implemented


by business organizations, schools, universities and colleges for them to
be effective, efficient and competitive in the market environment. Explain
how the two (2) technologies can support the business operations in the
areas mentioned above?
[8marks]

b) Explain the terms Information Systems Control and Information system


Security. [6marks]

c) What is the business value of security and control? [6marks]

3
d) What are the organizational, management, and technology dimensions of
information systems? [5marks]

[TOTAL=25marks]

Question Five (5)

a) Distinguish the terms Electronic Commerce(E-commerce) and Mobile


Commerce(M-commerce) [4marks]

b) State and explain two (2) advantages and disadvantages of electronic


commerce to a business organization in retail business? [8marks]
c) In relation to General Systems Theory (GST) answer the following
questions.
i) Explain the two approaches in studying the system. [4marks]
ii) Write short notes on Mechanistic and Cybernetic System
[3+3marks]
d) State any three (3) Functions of Information. [3 marks]

[TOTAL=25marks]

Question Six (6)

a) Michael Porters made a competitive Model where there are five (5) five
forces which can bring down business if not taken care of. This force
includes; new entrants, substitute products, bargaining power of customers,
bargaining of suppliers and Industry rivalry.

Explain any two (2) of the competitive forces and how Information
Systems can be implemented to overcome them? [10marks]

b) Explain any three (3) characteristics of a successful Management


Information system? [6marks]
c) Give four (4) problems encountered by implementation by Management
Information System?
[4marks]

d) i. What is the primary purpose of planning in an Organization?


[1mark]

4
ii. Planning is a vital process in an organization yet the management
seek ways to avoid it at all possible means. Give four (4) reasons why
planning may be avoided? [4marks]

[TOTAL=25marks]

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