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Sales SOP

This document outlines the standard operating procedures and policies for the Sales Department of National Polymer Industries PLC. It defines the objectives of ensuring smooth sales, efficient management of demand and supply, and customer satisfaction. The responsibilities of the Sales team include identifying market demand, communicating with customers, ensuring delivery of ordered products, monitoring sales trends, and submitting reports. The general sales policies specify procedures for receiving and fulfilling orders, pricing, transportation, international sales, and damage management. The SOP is subject to review and changes as needed.

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823 views2 pages

Sales SOP

This document outlines the standard operating procedures and policies for the Sales Department of National Polymer Industries PLC. It defines the objectives of ensuring smooth sales, efficient management of demand and supply, and customer satisfaction. The responsibilities of the Sales team include identifying market demand, communicating with customers, ensuring delivery of ordered products, monitoring sales trends, and submitting reports. The general sales policies specify procedures for receiving and fulfilling orders, pricing, transportation, international sales, and damage management. The SOP is subject to review and changes as needed.

Uploaded by

mahbub khan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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NATIONAL POLYMER INDUSTRIES PLC.

GA/99/3 pragati Shoroni ,Middle Badda , Dhaka -1212

STANDARD OPERATING PROCEDURE (SOP) & POLICY


Sales Department
1. OBJECTIVES AND RESPONSIBILITIES

The objective of this SOP is to ensure smooth sales and efficient management demand and
supply with customer satisfaction. To define the Companies policy and scope for managing a
Sales chain .To establish a procedure to increase sales without any problem.
The major responsibilities Sales are listed below:-
 Identification the market demand.
 Communication with ultimate user of the product.
Ensure Customer Location & Delivery the specific ordered product.
 Observing Sales trend.
 Handling Finished Goods.
Market visit.
Submission of Sales Reports.

2. SCOPE
This SOP covers all aspects of Sales to the all kind of customer including foreign

3. GENERAL POLICY
 Only authorized persons shall receive sales order
 Oral approval is strictly prohibited.
 Product must be delivered Based on PO & DO
 Product must be delivered by the enlisted transport.
 Order creation work is done by sales officer by app which is made by the company.
 All order confirm by the sales coordination dept.
 All most sales amount received in advance
 Any change in advance it will be authorized by the MD sir.
 Price fix by the costing department
 Item code create by the IT department
 Institution sales is done by tender & joint venture
 In govt work order every deal done by MD sirs acknowledgement
 Sales outside of Bangladesh done by advance TT and must have a sales agreement

4. Main Segregation of Product


Total Sales

4. Damage Management:

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NATIONAL POLYMER INDUSTRIES PLC.
GA/99/3 pragati Shoroni ,Middle Badda , Dhaka -1212

If any products broken in transit, Area Sales Manager/ Executive/DM will inform to the
Delivery/Depot team and items quantity of broken products will be mentioned in the
receiving Challan. If damage occur due to driver fault then damage amount will be deducted
from transport Company and product will be given to the customer accordingly.
For Company trucks , a team will investigate and if found it took place due to driver fault
then short amount will be deducted from driver's salary and product will be given to the
customer accordingly.

5. Accident/Incident:
Transport contractor/DM will inform delivery/transport team about the accident/incident
specifically. Delivery/transport team will inform to Head of Distribution and Sales In charge
of that area. If the product damaged by accident, product price will be deducted from the
transport contractor
And product will be given to the customer accordingly.

6. Return Goods:
If goods are returned from customer site for different reason such as narrow road, road
excavated, customer space shortage, customer representative not present on the site" etc.
Distribution Manager will talk to concern sales person for swapping the consignment with
other customers. If other customer is not available then product will return to plant/depots,
then a credit note will be given in System by sales accounts or return products will be
delivered with next consignment of customer.

7. Review

This policy & SOP will be review at any time based on requirement.

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