Maintenance metric SOP template

EXAMPLE TEMPLATE
EXAMPLE - Insert metric here
People
Who is accountable for this metric? The maintenance manager
Who is responsible for collecting this data? Technicians are responsible for collecting the data and logging the information in the CMMS
during regular inspections.

Who is responsible for analyzing and making decisions The maintenance manager is responsible for analyzing the data, calculating the metric, and
with data? using the data to make informed adjustments to the maintenance program.

Who is consulted and informed about the data and re- The plant manager, operations manager, and director of maintenance are
sults? informed and consulted in a monthly meeting.

Process
How often is the data collected, analyzed, shared, and The data is collected at varying intervals when corrective maintenance is
used? required. It’s analyzed bi-weekly with adjustments made as necessary based on the data. This
data is shared with stakeholders on a monthly basis or as
necessary.
What benchmarks and goals are associated with the This metric is connected to our department’s goal of reducing waste across our program.
data?
Benchmarks vary based on equipment and job. Some common benchmarks include:

1. Asset 1, job 1:
2. Asset 1, job 2:
3. Asset 2, job 1:

How is this data collected? What unit of This data is collected by technicians. They log the time it takes to complete
measurement is used? corrective maintenance on an asset. It’s measured in hours (15 minute
increments). The time starts when a work order is created/received and ends when equip-
ment begins normal function again.

What happens if results improve? If a noticeable improvement is observed on any element (asset and/or job), the data is ana-
lyzed to ensure it’s correct. If it is, an investigation is done to
determine why it improved. Based on the findings, the processes or adjustments that led to
the improvement will be tested on other elements (assets and/or jobs).
What happens if results regress? If a noticeable and/or prolonged regression occurs on any element (asset and/or job), the
data will be analyzed to ensure it’s correct. If it is, the investigation will take place to deter-
mine why it regressed. Based on the findings, adjustments will be made within two weeks to
address the cause of the regression.
Systems
Where is data collected, stored, and accessed? Data is logged in the CMMS for each associated work order. A report is run and downloaded
every two weeks with aggregate numbers for all work orders in that two-week period. These
reports are kept on the maintenance department’s network drive under ‘Reports and KPIs’.

What tools are used to analyze, share, and act on data? This data is analyzed using a report downloaded from the CMMS. This report can be auto-
matically shared via email using the CMMS. All adjustments based on this data is logged (see
below) and implemented the CMMS.

Where are adjustments and decisions related to this Adjustments and decisions related to this metric are tracked in the separate spreadsheet kept
metric tracked? on the maintenance department’s network drive under ‘Reports and KPIs’. These documents
are updated as necessary.
 Maintenance metric SOP template

YOUR TEMPLATE

METRIC 1

People

Who is accountable for this metric?

Who is responsible for collecting this data?

Who is responsible for analyzing and making decisions

with data?

Who is consulted and informed about the data and

results?

Process

How often is the data collected, analyzed, shared, and

used?

What benchmarks and goals are associated with the

data?

How is this data collected? What unit of

measurement is used?

What happens if results improve?

What happens if results regress?

Systems

Where is data collected, stored, and accessed?

What tools are used to analyze, share, and act on data?

Where are adjustments and decisions related to this

metric tracked?
 Maintenance metric SOP template

YOUR TEMPLATE

METRIC 2

People

Who is accountable for this metric?

Who is responsible for collecting this data?

Who is responsible for analyzing and making decisions

with data?

Who is consulted and informed about the data and

results?

Process

How often is the data collected, analyzed, shared, and

used?

What benchmarks and goals are associated with the

data?

How is this data collected? What unit of

measurement is used?

What happens if results improve?

What happens if results regress?

Systems

Where is data collected, stored, and accessed?

What tools are used to analyze, share, and act on data?

Where are adjustments and decisions related to this

metric tracked?
 Maintenance metric SOP template

YOUR TEMPLATE

METRIC 3
People

Who is accountable for this metric?

Who is responsible for collecting this data?

Who is responsible for analyzing and making decisions

with data?

Who is consulted and informed about the data and

results?

Process

How often is the data collected, analyzed, shared, and

used?

What benchmarks and goals are associated with the

data?

How is this data collected? What unit of

measurement is used?

What happens if results improve?

What happens if results regress?

Systems

Where is data collected, stored, and accessed?

What tools are used to analyze, share, and act on data?

Where are adjustments and decisions related to this

metric tracked?
 Maintenance metric SOP template

YOUR TEMPLATE

METRIC 4

People

Who is accountable for this metric?

Who is responsible for collecting this data?

Who is responsible for analyzing and making decisions

with data?

Who is consulted and informed about the data and

results?

Process

How often is the data collected, analyzed, shared, and

used?

What benchmarks and goals are associated with the

data?

How is this data collected? What unit of

measurement is used?

What happens if results improve?

What happens if results regress?

Systems

Where is data collected, stored, and accessed?

What tools are used to analyze, share, and act on data?

Where are adjustments and decisions related to this

metric tracked?
 Maintenance metric SOP template

YOUR TEMPLATE

METRIC 5

People

Who is accountable for this metric?

Who is responsible for collecting this data?

Who is responsible for analyzing and making decisions

with data?

Who is consulted and informed about the data and

results?

Process

How often is the data collected, analyzed, shared, and

used?

What benchmarks and goals are associated with the

data?

How is this data collected? What unit of

measurement is used?

What happens if results improve?

What happens if results regress?

Systems

Where is data collected, stored, and accessed?

What tools are used to analyze, share, and act on data?

Where are adjustments and decisions related to this

metric tracked?