POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091;
[email protected]Course Packet # : 7
Module Name : IT Concepts and Applications in Business
Period Covered : Nov. 17-24, 2023
The Productivity Paradox
In 1991, Erik Brynjolfsson wrote an article, published in the Communications of the ACM, entitled
“The Productivity Paradox of Information Technology: Review and Assessment.” By reviewing
studies about the impact of IT investment on productivity, Brynjolfsson was able to conclude that the
addition of information technology to business had not improved productivity at all – the
“productivity paradox.”
Although it is too early to conclude that IT’s productivity contribution has been subpar, a paradox
remains in our inability to unequivocally document any contribution after so much effort. The
various explanations that have been proposed can be grouped into four categories:
1) Mismeasurement of outputs and inputs,
2) Lags due to learning and adjustment,
3) Redistribution and dissipation of profits,
4) Mismanagement of information and technology.
In 1998, Brynjolfsson and Lorin Hitt published a follow-up paper entitled “Beyond the Productivity
Paradox.”In this paper, the authors utilized new data that had been collected and found that IT did,
indeed, provide a positive result for businesses. Further, they found that sometimes the true
advantages in using technology were not directly relatable to higher productivity, but to “softer”
measures, such as the impact on organizational structure. They also found that the impact of
information technology can vary widely between companies.
Just as a consensus was forming about the value of IT, the Internet stock market bubble burst. Just
two years later, in 2003, Harvard professor Nicholas Carr wrote his article “IT Doesn’t Matter” in the
Harvard Business Review. In this article Carr asserts that as information technology has become
more ubiquitous, it has also become less of a differentiator. In other words: because information
technology is so readily available and the software used so easily copied, businesses cannot hope to
implement these tools to provide any sort of competitive advantage. Carr goes on to suggest that
since IT is essentially a commodity, it should be managed like one: low cost, low risk. Using the
analogy of electricity, Carr describes how a firm should never be the first to try a new technology,
thereby letting others take the risks. IT management should see themselves as a utility within the
company and work to keep costs down . For IT, providing the best service with minimal downtime is
the goal.
1|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
What does it mean when a company has a competitive advantage? What are the factors that play into
it? While there are entire courses and many different opinions on this topic, let’s go with one of the
most accepted definitions, developed by Michael Porter in his book Competitive Advantage:
Creating and Sustaining Superior Performance. A company is said to have a competitive advantage
over its rivals when it is able to sustain profits that exceed average for the industry. According to
Porter, there are two primary methods for obtaining competitive advantage: cost advantage and
differentiation advantage. So the question becomes: how can information technology be a factor in
one or both of these methods? In the sections below we will explore this question using two of
Porter’s analysis tools: the value chain and the five forces model. We will also use Porter’s analysis
in his 2001 article “Strategy and the Internet,” which examines the impact of the Internet on business
strategy and competitive advantage, to shed further light on the role of information technology in
competitive advantage.
The Value Chain
In his book, Porter describes exactly how a company can create value (and therefore profit). Value is
built through the value chain: a series of activities undertaken by the company to produce a product
or service. Each step in the value chain contributes to the overall value of a product or service. While
the value chain may not be a perfect model for every type of company, it does provide a way to
analyze just how a company is producing value. The value chain is made up of two sets of activities:
primary activities and support activities. We will briefly examine these activities and discuss how
information technology can play a role in creating value by contributing to cost advantage or
differentiation advantage, or both.
The primary activities are the functions that directly impact the creation of a product or service. The
goal of the primary activities is to add more value than they cost. The primary activities are:
Inbound logistics: These are the functions performed to bring in raw materials and other needed
inputs. Information technology can be used here to make these processes more efficient, such as with
supply-chain management systems, which allow the suppliers to manage their own inventory.
Operations: Any part of a business that is involved in converting the raw materials into the final
products or services is part of operations. From manufacturing to business process management
(covered in chapter 8), information technology can be used to provide more efficient processes and
increase innovation through flows of information.
Outbound logistics: These are the functions required to get the product out to the customer. As with
inbound logistics, IT can be used here to improve processes, such as allowing for real-time inventory
checks. IT can also be a delivery mechanism itself.
Sales/Marketing: The functions that will entice buyers to purchase the products are part of sales and
marketing. Information technology is used in almost all aspects of this activity. From online
2|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
advertising to online surveys, IT can be used to innovate product design and reach customers like
never before. The company website can be a sales channel itself.
Service: The functions a business performs after the product has been purchased to maintain and
enhance the product’s value are part of the service activity. Service can be enhanced via technology
as well, including support services through websites and knowledge bases.
The support activities are the functions in an organization that support, and cut across, all of the
primary activities. The support activities are:
Firm infrastructure: This includes organizational functions such as finance, accounting, and quality
control, all of which depend on information technology; the use of ERP systems is a good example of
the impact that IT can have on these functions.
Human resource management: This activity consists of recruiting, hiring, and other services needed
to attract and retain employees. Using the Internet, HR departments can increase their reach when
looking for candidates. There is also the possibility of allowing employees to use technology for a
more flexible work environment.
Technology development: Here we have the technological advances and innovations that support the
primary activities. These advances are then integrated across the firm or within one of the primary
activities to add value. Information technology would fall specifically under this activity.
Procurement: The activities involved in acquiring the raw materials used in the creation of products
and services are called procurement. Business-to-business e-commerce can be used to improve the
acquisition of materials.
This analysis of the value chain provides some insight into how information technology can lead to
competitive advantage. Let’s now look at another tool that Porter developed – the “five forces”
model.
Porter’s Five Forces
Porter developed the “five forces” model as a framework for industry analysis. This model can be
used to help understand just how competitive an industry is and to analyze its strengths and
weaknesses. The model consists of five elements, each of which plays a role in determining the
average profitability of an industry. In 2001, Porter wrote an article entitled “Strategy and the
Internet,” in which he takes this model and looks at how the Internet impacts the profitability of an
industry. Below is a quick summary of each of the five forces and the impact of the Internet.
3|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
Threat of substitute products or services: How easily can a product or service be replaced with
something else? The more types of products or services there are that can meet a particular need, the
less profitability there will be in an industry. For example, the advent of the mobile phone has
replaced the need for pagers. The Internet has made people more aware of substitute products,
driving down industry profits in those industries being substituted.
Bargaining power of suppliers: When a company has several suppliers to choose from, it can demand
a lower price. When a sole supplier exists, then the company is at the mercy of the supplier. For
example, if only one company makes the controller chip for a car engine, that company can control
the price, at least to some extent. The Internet has given companies access to more suppliers, driving
down prices. On the other hand, suppliers now also have the ability to sell directly to customers.
Bargaining power of customers: A company that is the sole provider of a unique product has the
ability to control pricing. But the Internet has given customers many more options to choose
from.
Barriers to entry: The easier it is to enter an industry, the tougher it will be to make a profit in that
industry. The Internet has an overall effect of making it easier to enter industries. It is also very easy
to copy technology, so new innovations will not last that long.
Rivalry among existing competitors: The more competitors there are in an industry, the bigger a
factor price becomes. The advent of the Internet has increased competition by widening the
geographic market and lowering the costs of doing business. For example, a manufacturer in
Southern California may now have to compete against a manufacturer in the South, where wages are
lower.
Porter’s five forces are used to analyze an industry to determine the average profitability of a
company within that industry. Adding in Porter’s analysis of the Internet, we can see that the Internet
(and by extension, information technology in general) has the effect of lowering overall profitability.
4|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
While the Internet has certainly produced many companies that are big winners, the overall winners
have been the consumers, who have been given an ever-increasing market of products and services
and lower prices.
Using Information Systems for Competitive Advantage
Now that we have an understanding of competitive advantage and some of the ways that IT may be
used to help organizations gain it, we will turn our attention to some specific examples. A strategic
information system is an information system that is designed specifically to implement an
organizational strategy meant to provide a competitive advantage. These sorts of systems began
popping up in the 1980s, as noted in a paper by Charles Wiseman entitled “Creating Competitive
Weapons From Information Systems.”
Specifically, a strategic information system is one that attempts to do one or more of the following:
• deliver a product or a service at a lower cost;
• deliver a product or service that is differentiated;
• help an organization focus on a specific market segment;
• enable innovation.
Following are some examples of information systems that fall into this category.
Business Process Management Systems
In their book, IT Doesn’t Matter – Business Processes Do, Howard Smith and Peter Fingar argue that
it is the integration of information systems with business processes that leads to competitive
advantage. They then go on to state that Carr’s article is dangerous because it gave CEOs and IT
managers the green light to start cutting their technology budgets, putting their companies in peril.
They go on to state that true competitive advantage can be found with information systems that
support business processes. In chapter 8 we will focus on the use of business processes for
competitive advantage.
Electronic Data Interchange
One of the ways that information systems have participated in competitive advantage is through
integrating the supply chain electronically. This is primarily done through a process called electronic
data interchange, or EDI. EDI can be thought of as the computer-to-computer exchange of business
documents in a standard electronic format between business partners. By integrating suppliers and
distributors via EDI, a company can vastly reduce the resources required to manage the relevant
information. Instead of manually ordering supplies, the company can simply place an order via the
computer and the next time the order process runs, it is ordered.
5|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091;
[email protected]Collaborative Systems
As organizations began to implement networking technologies, information systems emerged that
allowed employees to begin collaborating in different ways. These systems allowed users to
brainstorm ideas together without the necessity of physical, face-to-face meetings. Utilizing tools
such as discussion boards, document sharing, and video, these systems made it possible for ideas to
be shared in new ways and the thought processes behind these ideas to be documented.
Broadly speaking, any software that allows multiple users to interact on a document or topic could be
considered collaborative. Electronic mail, a shared Word document, social networks, and discussion
boards would fall into this broad definition. However, many software tools have been created that are
designed specifically for collaborative purposes. These tools offer a broad spectrum of collaborative
functions. Here is just a short list of some collaborative tools available for businesses today:
Google Drive. Google Drive offers a suite of office applications (such as a word processor,
spreadsheet, drawing, presentation) that can be shared between individuals. Multiple users can edit
the documents at the same time and threaded comments are available.
Microsoft SharePoint. SharePoint integrates with Microsoft Office and allows for collaboration using
tools most office workers are familiar with. SharePoint was covered in more detail in chapter 5.
6|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
Cisco WebEx. WebEx is a business communications platform that combines video and audio
communications and allows participants to interact with each other’s computer desktops. WebEx also
provides a shared whiteboard and the capability for text-based chat to be going on during the
sessions, along with many other features. Mobile editions of WebEx allow for full participation using
smartphones and tablets.
Atlassian Confluence. Confluence provides an all-in-one project-management application that allows
users to collaborate on documents and communicate progress. The mobile edition of Confluence
allows the project members to stay connected throughout the project.
IBM Lotus Notes/Domino. One of the first true “groupware” collaboration tools, Lotus Notes (and its
web-based cousin, Domino) provides a full suite of collaboration software, including integrated e
mail.
Decision Support Systems
A decision support system (DSS) is an information system built to help an organization make a
specific decision or set of decisions. DSSs can exist at different levels of decision-making with the
organization, from the CEO to the first-level managers. These systems are designed to take inputs
regarding a known (or partially-known) decision-making process and provide the information
necessary to make a decision. DSSs generally assist a management-level person in the decision
making process, though some can be designed to automate decision-making.
An organization has a wide variety of decisions to make, ranging from highly structured decisions to
unstructured decisions. A structured decision is usually one that is made quite often, and one in
which the decision is based directly on the inputs. With structured decisions, once you know the
necessary information you also know the decision that needs to be made. For example, inventory
reorder levels can be structured decisions: once our inventory of widgets gets below a specific
threshold, automatically reorder ten more. Structured decisions are good candidates for automation,
but we don’t necessarily build decision-support systems for them.
An unstructured decision involves a lot of unknowns. Many times, unstructured decisions are
decisions being made for the first time. An information system can support these types of decisions
by providing the decision-maker(s) with information-gathering tools and collaborative capabilities.
An example of an unstructured decision might be dealing with a labor issue or setting policy for a
new technology.
Decision support systems work best when the decision-maker(s) are making semi-structured
decisions. A semi-structured decision is one in which most of the factors needed for making the
decision are known but human experience and other outside factors may still play a role.
7|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
As with collaborative systems, DSSs can come in many different formats. A nicely designed
spreadsheet that allows for input of specific variables and then calculates required outputs could be
considered a DSS. Another DSS might be one that assists in determining which products a company
should develop. Input into the system could include market research on the product, competitor
information, and product development costs. The system would then analyze these inputs based on
the specific rules and concepts programmed into it. Finally, the system would report its results, with
recommendations and/or key indicators to be used in making a decision. A DSS can be looked at as a
tool for competitive advantage in that it can give an organization a mechanism to make wise
decisions about products and innovations.
Investing in IT for Competitive Advantage
In 2008, Brynjolfsson and McAfee published a study in the Harvard Business Review on the role of
IT in competitive advantage, entitled “Investing in the IT That Makes a Competitive Difference.”
Their study confirmed that IT can play a role in competitive advantage, if deployed wisely. In their
study, they draw three conclusions:
First, the data show that IT has sharpened differences among companies instead of reducing them.
This reflects the fact that while companies have always varied widely in their ability to select, adopt,
and exploit innovations, technology has accelerated and amplified these differences.
Second, good management matters: Highly qualified vendors, consultants, and IT departments might
be necessary for the successful implementation of enterprise technologies themselves, but the real
value comes from the process innovations that can now be delivered on those platforms. Fostering
the right innovations and propagating them widely are both executive responsibilities – ones that
can’t be delegated.
Finally, the competitive shakeup brought on by IT is not nearly complete, even in the IT-intensive
US economy. We expect to see these altered competitive dynamics in other countries, as well, as
their IT investments grow.
Information systems can be used for competitive advantage, but they must be used strategically.
Organizations must understand how they want to differentiate themselves and then use all the
elements of information systems (hardware, software, data, people, and process) to accomplish that
differentiation.
8|Page
POWER School of Technology Inc.
Subject Code/Description: AE18 / IT APPLICATION TOOLS IN BUSINESS
Year/Course: 3rd / BS AIS
Teacher: MR. BRIAN F. JOSON
Contact Details: 09491926091; [email protected]
Course Packet # : 7
Module Name : IT Concepts and Applications in Business
Period Covered : Nov. 17-24, 2023
Worksheet no. 7
Date of Submission: November 27, 2023
A. Answer the Following:
1. What is the productivity paradox?
2. Summarize Carr’s argument in “Does IT Matter.”
3. How is the 2008 study by Brynjolfsson and McAfee different from previous studies? How
is it the same?
4. What does it mean for a business to have a competitive advantage?
5. What are the primary activities and support activities of the value chain?
B. Research
Review the WebEx website. What features of WebEx would contribute to good
collaboration? What makes WebEx a better collaboration tool than something like Skype or
Google Hangouts?
9|Page
