Tutorial (9)

1. Research has shown that having a positive experience working within a team can also
influence one's ________.
A) attitudes toward diversity
B) abilities
C) job satisfaction
D) views on management
E) personal decision making

2. Which of the following statements best defines a work group?

A) A work group's performance is generally greater than the sum of its inputs from
individual members.
B) A work group interacts primarily to share information, rather than to engage in work
that requires joint effort.
C) A work group consists of 5 or more people who work collaboratively.
D) A work group has a positive synergy and no active group dynamics, resulting in
greater outputs.
E) A work group is a group comprised of 10 or more people who belong to the same
department

3. Which of the following statements is true regarding a work team?

A) Today, work teams are rarely used in organizations.
B) Work teams are less flexible than traditional departments.
C) Work teams generate positive synergy through coordinated effort.
D) Work teams are less responsive to changing events than are traditional departments.
E) Work teams impede employee participation in decision making

4. ________ results in a level of performance that is greater than the sum of the individual
inputs.
A) Synergy
B) Positive affect
C) Emotional labor
D) Cognitive dissonance
E) Emotional dissonance
5. Which of the following is true of teams?
A) A team consists of two or more people who work independently, with distinct goals
and strategies.
B) A team works over some time period to accomplish common goals related to some
task-oriented purpose.
C) Groups are formed with a specific purpose in mind, while teams do not have a
specific goal.
D) The members of a team operate relatively independently of each other, and other
members are not essential to their accomplishment of goals.
E) Interactions among members within teams are more personal and informal than
interactions between people in groups.

6. Teams differ from groups because ________.

A) teams have no limits on the number of members, while groups have a restricted
membership
B) members of teams work independently of each other, while those in groups show
greater dependence on each other
C) members of teams work toward individual goals that may or may not be related,
while groups have a common goal
D) members of teams have a specific task-related purpose, while groups do not
E) teams have a no fixed duration, while groups have a fixed duration

7. Which of the following statements is true regarding a work group?

A) Individuals working in a work group work on different objectives and are not
dependent on each other.
B) Work groups primarily engage in collective work that requires joint effort.
C) Work groups do not generate any positive synergy through coordinated effort.
D) Information sharing is not the primary function of a work group.
E) The performance level of the work group is greater than the summation of each
group member's individual contribution

8. Laski United is a rock group that has been around for 5 years and had just had their first
#1 hit. This band would be best described as a ________.
A) work group
B) work team
C) problem-solving team
D) cross-functional team
E) self-managed team
9. After a successful 20 year career as a rock band, and 10 years apart, Laski United has
reunited for a tour. Their lead singer, Chuck Corcoran, has returned to the band after a
fairly successful solo album. In this scenario, Laski United could be most likely classified
as a ________.
A) work group
B) work team
C) problem-solving team
D) cross-functional team
E) self-managed team

10. A team consists of employees from the same department who meet for a few hours
each week to discuss ways of improving the work environment but they do not have the
authority to unilaterally implement any of their suggestions. This is most likely to be a
________ team.
A) cross-functional
B) virtual
C) self-managed
D) problem-solving
E) task

11. Self-managed teams typically consist of ________ employees.

A) two to four
B) four to eight
C) ten to fifteen
D) twenty to thirty
E) forty to fifty

12. Which of the following types of teams is most likely to be assembled to improve the
efficiency of a company's production process?
A) cross-functional
B) problem-solving
C) self-managed
D) critical
E) task
13. ________ teams are groups of employees who perform highly related or
interdependent jobs and take on many of the responsibilities of their former
supervisors.
A) Critical
B) Self-managed work
C) Cross-functional
D) Problem-solving
E) Task

14. Which of the following teams are more likely to be made up of employees from about
the same hierarchical level but different work areas?
A) problem-solving
B) self-managed
C) cross-functional
D) task
E) rapid action

15. ________ teams are an effective way to allow people from diverse areas within an
organization to exchange information, develop new ideas and solve problems, and
coordinate complex projects.
A) Self-managed
B) Problem-solving
C) Cross-functional
D) Task
E) Command

16. The Boeing Company created a team made up of employees from production, planning,
quality control, tooling, design engineering, and information systems to automate shims
on the company's C-17 program. This team is most likely to be an example of a
________ team.
A) command
B) cross-functional
C) self-managed
D) problem-solving
E) task
17. Which of the following types of teams allows for collaboration between team members
who are physically dispersed?
A) problem-solving teams
B) self-managed teams
C) task teams
D) virtual teams
E) command teams

18. You are vice-president of a division of a large, multi-national company that makes
electronic equipment for consumers and the military. Your company has several teams
and there are several managers managing those teams. Joan, your director of
accounting, has created a team of seven employees from the accounts payable
department who meet for three hours a week to discuss ways of improving quality,
efficiency and the work environment. This is an example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution

19. Eva is not getting the results she needs from her data base administration team. She
believes that this problem is occurring because the administration team is a virtual
team. Which of the following is one of the things that Eva should do to create an
effective virtual team?
A) Conduct training for improving interpersonal skills.
B) Allow more independence among members.
C) Monitor progress of the team closely.
D) Include peer evaluation in the appraisal system.
E) Avoid publicizing team successes company-wide.

20. Janice is your director of sales. Since her team members are located in Europe, Asia, and
North America, she has decided to use instant messaging to tie her team members
together in order to develop a marketing strategy for a new product line. This is an
example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
 E) task-resolution

21. Cross-functional teams are not easy to manage because power is shifted due to the
need for different expertise in different areas. What does this situation create?
A) counterproductive work behaviors
B) virtual teams
C) leadership ambiguity
D) lack of diversity
E) citizenship behaviors

22. Jack, your director of manufacturing, has created a team of eleven employees from
quality control. Jack gives the team members the responsibility of planning and
scheduling their own work and making operating decisions. Also, members of this team
evaluate each other's performance. This is an example of a ________ team.
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution

23. Your company has recently landed a contract to design and manufacture a new state-of-
the-art electronic device for the military. This will be a very complex project, requiring
many different types of skills. Which of the following types of teams is most suited for
the project?
A) problem-solving
B) self-managed
C) cross-functional
D) virtual
E) task-resolution

24. Which of the following is not one of the key components of effective teams?
A) team efficacy
B) large size
C) adequate resources
D) member flexibility
E) leadership and structure
25. With reference to the team effectiveness model, which of the following is one of the key
components of an effective team, included under the category of contextual factors?
A) team efficacy
B) climate of trust
C) common purpose
D) social loafing
E) specific goals

26. In a ________ team, the manager's job becomes more about managing outside the
team.
A) technical
B) self-managed
C) problem-solving
D) task
E) virtual

27. According to the team effectiveness model, which of the following is a process variable
that influences effectiveness of a team?
A) leadership and structure
B) team efficacy
C) member flexibility
D) performance evaluation and reward systems
E) abilities of members

28. The team effectiveness model classifies the key components of effective teams into
three general categories; context, composition, and process. Which of the following
variables belongs to the composition category?
A) adequate resources
B) conflict level
C) team efficacy
D) performance evaluation system
E) personality of team members

29. Araceli is a team member in a large corporation. She never speaks in team meetings
because she has seen members talk behind each other's back after the meetings.
Members are constantly monitoring the other members' work, looking for mistakes to
point out in a meeting. According to the information provided, which contextual factor
is most likely hindering the success of Araceli's team?
 A) adequate resources
B) climate of trust
C) team structure
D) performance evaluations
E) leadership

30. With reference to the team effectiveness model, what does the personality factor of
team composition focus on?
A) members' knowledge and skills
B) members' leadership qualities
C) members' conscientiousness and openness to experience
D) members' role allocation
E) members' cultural and demographic diversity

31. Teams that are composed of people who score high on ________ are more creative and
innovative.
A) emotional stability
B) agreeableness
C) openness to experience
D) extraversion
E) conscientiousness

32. Teams that consist of team members that score ________ are more likely to perform
poorly.
A) high on conscientiousness
B) high on openness to experience
C) high on emotional stability
D) low on extraversion
E) low on agreeableness

33. In the case of a team, when each member's contribution is not clearly visible, ________.
A) team efficacy tends to increase
B) team cohesiveness tends to decrease
C) motivation of the team members tends to increase
D) team members tend to decrease their efforts
E) mutual accountability of the team members tends to decrease
34. Effective teams have confidence in themselves and believe they can succeed. This
confidence is called ________.
A) social facilitation
B) goal congruence
C) social loafing
D) team efficacy
E) self-serving bias

35. As compared to individual work, teamwork ________.

A) involves fewer meetings
B) takes more time
C) needs less resources
D) decreases communication demands
E) decreases the need for conflict management

36. You find that in a team situation you prefer to be the one who examines details and is
concerned with enforcing rules and regulations. Your role is that of the ________.
A) maintainer
B) linker
C) controller
D) promoter
E) assessor

37. On her work team, Michelle develops detailed tasks lists and work flow charts to help
her team members understand the steps involved in each project. She also maintains
the project calendar and receives periodic updates from each team member to ensure
that projects are progressing on schedule. Which role does Michelle most likely fill on
her team?
A) assessor
B) organizer
C) maintainer
D) creator
E) promoter

38. Sharon has an assertive personality and naturally tends to be the one to resolve conflicts
with other teams or departments about the team direction. She is a strong defender
and is fiercely loyal to the other members on her team. Sharon is most likely suited for
which of the following team roles? A) controller
 B) producer
C) maintainer
D) assessor
E) linker

True and False

1. Establishing teams provides an effective means for increasing democratic practices
within an organization
2. Work groups typically generate more positive synergy than do work teams.
3. Work teams produce final results that exceed the sum of individual team member
inputs.
4. The extensive use of teams creates the potential for an organization to generate greater
outputs with no increase in inputs.
5. As a result of self-managed teams, supervisory positions may be eliminated.
6. Cross-functional teams are made up of employees from about the same hierarchical
level, but from different work areas, who come together to accomplish a task
7. Membership on virtual teams is usually restricted to employees living within the same
country.
8. Cross-functional teams are very effective for coordinating highly complex projects.
9. One advantage of cross-functional teams is that they are easy to manage.
10. To perform effectively, a team requires three different types of skills: technical
expertise, problem-solving and decision-making skills, and interpersonal skills.
11. The role of the "linker" describes the person within the work team who coordinates and
integrates the work of team members.
12. Susan is well organized and enjoys providing structure for the group. Her role within the
work team may be described as the "maintainer.
13. Teamwork takes more time and often more resources than individual work.

Essay
1. Discuss the difference between a work group and a work team.
2. What are some special challenges that virtual teams face?
3. The team effectiveness model identifies four categories of key components making up
effective teams. What are these four categories?
4. Teams can be classified based on their objectives. Identify and discuss the four most
common forms of work teams.