TECHNICAL WRITING

SEMI-FINAL PERIOD

CHAPTER 3 : WRITING EFFECTIVE BUSINESS CORRESPONDENCE

A. OVERVIEW
Nowadays, due to revolution of technological advancements in business, academe, and
industry sectors, people are being highly engaged in various daily communications through
email, texting, chatting, formal presentation, or even face to face conversation. This
phenomenon leads to unending quest on how to communicate effectively to survive the digital
era.
Although, no matter how technological the workplace may become according to
Roberts(1999), there will always be real power in the written word. Technology hasn’t
eliminated the need for people to write clearly, it’s merely simplified the writing process.
If we will compare writing with the other macro skills such as listening, speaking,
reading, and viewing, writing probably is the most difficult skill because it covers a great deal of
knowledge as well as principles of organization to produce a good composition.
Since then, writing business correspondence never goes out of style especially in the
corporate world. Employers keep on looking for professionals who can communicate messages
well both in written and oral, inside and outside an organization.

B. LEARNING OUTCOMES
1. Demonstrate how communication works in business and in organization
2. Compare personal and business letters
3. Evaluate and explain the characteristics and elements of a business letter
4. Compose basic and optional parts of a business letter
5. Discuss and write different types of business letter
6. Distinguish different business letter punctuations and styles
7. Analyze and write a memorandum

C. TOPICS
LESSON 1: Communication in Business

“Good communication is the bridge between confusion and

clarity.
Communication in Business
Effective communication is the key to success in business. That is why business
depends so much on communication. People must communicate to plan products; hire, train,
and motivate workers; coordinate manufacturing and delivery; persuade customers to buy; and
bill them for sale. Certainly communication can’t be set apart from business for it gives life and
light to any business transactions.
Basically, business communication refers to how people communicate, whereas
organizational communication deals with whom to communicate. Understanding the
requirements of good business communication, developing good communication skills and
understanding the channels of communication in your organization will ensure success in your
career. It is a two-way process that follows common communication process of sending and
receiving messages. However, business c typewriter, or computer to make the communication
differs on the medium for it uses paper, pen, typewriter, or computer to make the message
tangible to the receiver.

Communication in Organization
An organization according to Rosales et al. (2009) is comprised of people who are
committed to a common goal and are ready to share information and resources in
pursuit of a desired goal. It is relaying messages or information between or among people
inside and outside an organization.
To inform

Basic Functions

of Communication

To persuade To promote goodwill

SOME INTERNAL AND EXTERNAL SPECIFIC DOCUMENTS NEEDED IN AN ORGANIZATION
Table 1. Internal Documents Produced in One Organization
Document Description of Document Purpose(s) of Documents
Transmittal Memo accompanying document, telling Inform: persuade reader to
why it’s being forwarded to the receiver read document; build image
and goodwill
Monthly or Report summarizing profitability, Inform; build image and good
quarterly report productivity, and problems during the will (report is accurate,
period. complete; writer
Used to plan activity for next month or understands company)
quarter
Performance Evaluation of an employee’s Inform; persuade employee
Appraisal performance, with recommended areas to improve
for improvement or recommendation for
promotion
Memo of Congratulations to employees who have Promote goodwill
congratulations won awards, been promoted, or earned
community recognition

Table 2: External Documents Produced in One Organization

Document Description of Document Purpose(s) of Documents
Quotation Letter giving price for a specific product, Inform; promote
fabrication, or service goodwill(price reasonable)
Claim/Adjustment Letter granting or denying customer Inform; promote goodwill
request to be given credit for defective
goods
Annual Report Report to stockholders, summarizing Inform; persuade
financial information for year stockholders to retain stock
and others to buy; build
goodwill(company is a good
corporate citizen)
Thank you letter Letter to suppliers, customers, or other Promote goodwill
people who have helped individuals or
the company

Formal and Informal Channels of Communication

 1. Formal channel of communication follows he usual pattern of an organizational chart
where the superiors are classified from the subordinates through connecting the lines of
communication to every member of the organization.
2. Informal channel of communication follows an unstructured channel of communication
where lines and patterns of the organization are vague. This is sometimes referred as
grapevine because it usually relays more information than the formal communication
through chismis or rumor-mongering.

Activity 1. Do the following by answering briefly.

1. Give suggestions that will develop effective communication skills for both the employer
and the employee.
2. Cite possible effects to the company if the administrators fail to communicate properly
to their subordinates.
3. Explain based on your understanding each of the three(3) basic functions of
organizational communication.

LESSON 2: PERSONAL AND BUSINESS LETTERS

“More than kisses, letters mingle souls.

-Herman Hesse

Despite the numerous changes on how people communicate, traditional letter writing
remains the best way to communicate among persons.
Personal and business letters extremely differ from each other in terms of their nature,
purpose, scope, structure, formality, size, and language.
Personal letter is a written type of communication of an individual to another
concerning personal or family affairs rather than business matters. It does not follow certain
rules or structures and uses a less formal wording or colloquial language. This can be
typewritten or handwritten depending on the length of the content.

Business Letters
Business letter is a formal type of written letter concerning business transactions
and other business related issues and information. This kind of letter must adhere to
certain rules, restrictions, and formats and must use a formal language. In addition,, an
effective business letter should sound like a person talking to another person. An
example of this is an application letter, applying for a vacant job. It is commonly written
on an 81/2 x 11 inch-size bond paper. It follows certain margin and free from dirt and
scratches in order to build a good impression to the reader.
Personal versus Business Letters
 LETTER BUSINESS/COMMERCIAL PERSONAL
Nature Impersonal and universal Fully personal
Purpose Exchanging various business- Exchanging personal or family-
related issues and information related affairs and information
Scope Wide and contains various types Limited and contains only
of business information personal information
Structure Follows officially recognized Does not follow any recognized
structure structure
Formality Maintains formal rules and Informal
procedure
Size Concise in size and avoids May be concise or large in size
irrelevant matter
Types Can be categorized differently Cannot be categorized
Salutation Can be Sir, Dear Sir, Dear Mr. X, Dear friends, My dear x, Dear x,
etc. etc.
Language Should be easy and simple May be easy, poetic, emotional,
etc.
Copy Should always be preserved May or may not be preserved
Method Uses direct and persuasive Direct only

The Technique of Writing Business Letters

1. Write from the “you” attitude. Every person is interested primarily in himself and thus
responds to a letter written from his point of view.
Compare:
I : I was happy to hear that my letter of January 5 th provided sufficient
information for the completion of the order for us.
You: Thank you for your assurance that you had sufficient information for the
completion of your order.
2. Accentuate the positive. Even a letter that has to say “No” can be written from a
positive point of view. Make it an absolute rule never to start or end your letter with a
negative, words with a negative connotation, such as argument, careless, complaint,
disagreeable, error, neglect, and unfair.
Compare:
Positive : Thank you for your order. The merchandise will go out to you as soon
as…
Negative : We regret to inform you that we will not be able to ship your order
until…
 3. Make your letters smile. Get a smile into your letter, a bit of your personality, an
atmosphere of good will. Some phrases with built-in smile which you can and should
use freely:
We shall be glad to…
It is a pleasure…
Thank you…
We appreciate very much…
With our compliments…
4. Make your copy live. The reader should feel what you say. If possible, create a visual
experience. Let the reader see himself doing something-running a machine, telling his
friends about his triumphs, selling more accounts, reinterpreted the same copy.

Activity 2. Write one (1) sample of a personal and business letter.

LESSON 3: CHARACTERISTICS AND ELEMENTS OF A BUSINESS LETTER

“The art of art, the glory of expression and the sunshine of light of
letters, is
simplicity.”

CHARACTERISTCS:
1. Completeness- inclusion of complete information (WHO, WHAT, WHEN, WHERE, HOW)
2. Correctness – correct grammar, punctuation, spacing, information, and
structure/format of a business letter
3. Conciseness – direct and brief without compromising the complete idea.
Example:
Say now instead of at the present time
Say before instead of prior to
Say join to instead of pitch in
Say make new from nothing instead of start from scratch
Say complete the job instead of meet the deadline
4. Coherence – smooth flow of ideas, content must be in order and easy to follow
5. Clarity – readability of information which is easy to understand, simple words than
complex ones
6. Concreteness – use of specific words not general words
Say profit instead of return of investment
Say successful selling instead of market penetration
7. Courteousness – politeness of the tone of the letter, being friendly by showing positive
approach
8. Consideration – use of professional tone to show respect to the reader of the letter
Say “You will be pleased to find must-try services in our branch near you.” instead of
“ We are glad to offer you the best services.”
9. Consistency – uniformity of the time and style of the writer
10. Credibility – the personality of the writer as himself which might reflect on his writings
ELEMENTS

MESSAGE RECEIVER
SENDER

Activity 3. Answer the following questions briefly:

1. What advise will you suggest to the reader when decoding the message of the letter?
2. What will you do if the writer of the letter failed to include your complete name on the
letter?
3. Among the ten characteristics of a business letter, which do think are the most
important and why?

LESSON 4: BASIC AND OPTIONAL PARTS OF A BUSINESS LETTER

“In an age like ours, which is not given to letter-writing, we forget

what importance it used to play in people’s lives..”

BASIC PARTS OF A BUSINESS LETTER

1. Letterhead company name, mailing address, contact number(s), logo or symbol
of the
organization
2. Dateline no abbreviations like 10-13-2021 instead use the conventional style,
January15,
2021 or military style, 15 January 2021
3. Inside Address 1st line-complete name and job title/s of the receiver
2nd line – complete position of the receiver
3rd line – complete division or department of the receiver
4th line – complete name of the company or organization
5th line - complete address of the company or organization
Rules to consider in writing the indie address:
 Like the address written on the envelope
 Miss(single); Ms.(unknown status or the firm is comprised of women; Mesdames
or Mmes).
 Mr. (man); Messieurs (plural)
 Dr. for Doctor
 The Reverend not abbreviated
 Professor or Prof. but if no first name only the surname, no abbreviation, like
Professor Reyes
  Supervisor, Manager, Secretary, Superintendent, Proprietor, President may
precede or follow the name of the receiver of the letter
 Title Honorable is used by Judge of the Court, Members of the Cabinet,
Congressmen, Senators, or other government officials who hold an important
position and office in the city, province, or country. Honorable may or may not
abbreviated
4. Salutation “Dear” is followed by the last name of the receiver of the letter and colon (: for
American English) is used at the end of the salutation or comma (British English).
5. Body of the Letter - message of the writer
6. Complimentary Close- use the standard such as : Sincerely or Sincerely yours,

Respectfully or Respectfully yours

7. Signature Line - name of the writer
Very formal or legal: Miquel Tan Gafud
Less formal or business: Miquel Gafud or Miquel R. Gafud
Married Signature: Unmarried Signature:
Very Respectfully yours,
Truly yours,

Daisy A. Dellosa Nora T. Alvarez

(Mrs.) Daisy A. Dellosa (Miss) Nora. T. Alvares
8. Written Signature – the sender clearly scribing of affixing his specimen signature on the
space between the complimentary close and the printed name. Allot enough spcace (3-4
spaces) for this between the complimentary close and the signature line.

Optional Parts of a Business Letter

1. Attention Line – used when the letter urgently needs to be received by the best person who
can handle it. Commonly, the attention line is at the center.
Example: Elysian Events Specialist
San Mateo, Rizal
Attention: Miss Armie Joie A. Rivera
2. Subject Line – used in short reports to let the reader know the content of the letter
immediately and be placed above or below the inside address; maybe flushed to the left,
indented, or centered.
Example: Elysian Events Specialist
San Mateo, Rizal

Subject: Inquiry on Wedding Package

3. Identification Initials or Reference Initials- includes the initials of the secretary or typist who
took the dictation in lower case and initials of the one who dictated or dictator in upper
case placed at the lower left hand corner of the letter two spaces below thee last line of the
signature part.
Example: EAG/jtd
Or EAG/go
4. Enclosed or enclosed reference or enclosure notation – composed of the attached
materials on the letter which is usually abbreviated Incl. and placed below the reference
initials.
Example: Inc. 1. Grade Sheets
2. Class Records
3. Anecdotal Records
5. Copy Notation – consists the names or department of other people who also received the
letter.
5.1 Carbon Copy Notation (cc) – notation is indicated on the original copy and all the
duplicate copies.
Example: cc: Mr. John Paolo Sarce
cc: Human Resource Department
5.2 Blind Carbon Copy Notation (bcc) - notation not included on the original copy but
indicated on all duplicate copies.
Example: bcc: Miss Sarah Mae Amata
6. Mailing Notation – notation refers to the special postal services as air mail, special delivery,
or registered mail.

Activity 4. Below are five scenarios. Pick two and write a letter including the needed basic and
optional parts of a business letter.

Scenario 1: Imagine you are the president of the Student Council. Write a letter to the college
dean requesting for a possible venue for an upcoming freshman orientation for the
school year.
Scenario 2: Imagine you are of the students in a Science class. The day before your
examination day you got sick. Write a letter addressed to your Science teacher to
excuse you from the scheduled test and request him to give you a special test.
Scenario 3: Imagine you’re the dean of the college. Write a letter addressed to your faculty
members about the upcoming faculty development.
Scenario 4: Imagine you are the newly elected chairman of your barangay. Write a letter
addressed to the city mayor requesting for a possible sponsorship in any barangay
event.
Scenario 5: Imagine you are a team leader in a business process outsourcing company. Write a
letter addressed to the supervisor requesting for additional budget for the
company’s team building.

LESSON 5: BUSINESS LETTERS PUNCTUATIONS AND STYLES

“Changing writing styles is like an actor taking on a different part.”

-Ed McBain

A. Punctuations Used in Business Letters

1. Open Punctuation
In writing a business letter, open punctuation does not include any punctuation after
any part of the letter except the body of the letter or the message.
2. Standard Punctuation
This is the common style of punctuating a business letter which includes punctuation on
salutation and complimentary close only. The punctuation on salutation is colon while on
complimentary is a comma.

3. Mixed Punctuation
This format uses comma (British Style) or colon (American Style) after the salutation and
uses comma after the complimentary close.

B. Business Letter Styles

1. Full Block Style- some make use of Open Punctuation and some do not. All parts of this
business letter at the left margin.

_______________________________
_______________________________
_______________________________
_______________________________
_______________________________
_______________________________

______________________________:
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_____________.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
__________________________________________.

_______________________________________,

______________________________________
2. Modified Block Style- this places the inside address and all paragraphs at the left hand
margin while the heading, dateline, and complimentary close
start at the middle part of the paper or #3 on the top ruler of
MS Word going to the right margin.

_______________________________
_______________________________
_______________________________

______________________________
______________________________
______________________________

______________________________

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_____________.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
__________________________________________.

____________________________

____________________________
3. Semi-Block Style-this is like the Block Style however it follows the rule of indention to its
paragraph and also makes use of standard punctuation.

_______________________________
_______________________________
_______________________________

______________________________
______________________________
______________________________

______________________________:

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
__________________________________________.

____________________________,

____________________________
4. Simplified Style-this is similar to the Full Block Style, beginning all the parts of the letter at
the left margin but the heading is placed at the center upper part of
the letter. It follows the open punctuation and omits the complimentary
close. The spaces in between of every part from the very first part of a business
letter are 6, 4, 3, 3, 4-5.

______________________________________
______________________________________

______________________________
______________________________
______________________________

______________________________:

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_____________.
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_________________________________________

____________________________,

____________________________
5. Indented Style- this style makes use of indentions which has uneven number of spaces in
the various elements of the letter. Nowadays, this style is rarely
used because of its complexity of arranging the different elements of the
letter.

____________________________________
_________________________________
_______________________________

______________________________

______________________________
______________________________
______________________________

______________________________:

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_______________________.

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
__________.

____________________________

____________________________
6. Hanging-Indented Style- this is another unique style of writing a business letter. The first
line of each paragraph is aligned with the inside address
and salutation flushed at the left. The lines succeeding the first
line are indented five spaces. It usually uses standard
punctuation.

________________________________________
___________________________________
_______________________________

______________________________
______________________________
______________________________

______________________________:

__________________________________________________________________________________

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_______________.

__________________________________________________________________________________

___________________________________________________________________________________
___________________________________________________________________________________
___________________________________________________________________________________
_________________________________________.

___________________________
_____________________
C. Business Letter Envelope Formats
There are different envelope formats in business writing. Here are some of the
examples:

1. Block Form

_____________________________
_________________________
____________________

__________________________________
__________________________________
____________________

2. Indented Form

_____________________________
_________________________
____________________

________________________________
___________________________
____________________

3. Semi-block Form

_________________________
_________________________
_________________________

__________________________________
__________________________
____________________
Activity 5. Individual Task.

Pick two(2) business styles that are commonly used in business transactions. Then, write
any kind of letter observing the correct punctuations and format. Pick one envelope format for
your letters.

LESSON 6: TYPES OF BUSINESS LETTERS

“Letter writing is the only device for combining solitude with good
company.”

-Lord Byron
Business letters that are used in the corporate world have different purpose, style, and
nature. Some transmit news while some transmit bad news. Some letters give interest to the
readers but do not affect their emotion and feeling. These letters are called routine letters.
The good-news business letter is light in mood expressing pleasant information like
writing a letter promoting an employee in a company. A bad-news business letter is if you are
writing a letter rejecting a job applicant or worst a letter firing an employee.

Common Types of Business letters

1. Application Letter-accompanied by a resume for additional information of your experiences
and skills. The following format is usually done:
1st Paragraph: Reason/s why you are applying for the job, mentioning if the job is solicited
or unsolicited.
nd
2 Paragraph: Explanation why you deserve the job without being too boastful or arrogant
by citing your qualifications as a support.
rd
3 Paragraph: Thanking the hiring personnel even if you think you are hired or not.
Three(3) Types of Resume
a. Chronological Resume – focuses on the employment history of the applicant.
b. Functional Resume – focuses on skills rather than on employment history.
c. Combination Resume – focuses on drawing the best features or strong points of
chronological and functional resume styles.
Qualifications and character objective to help select the format of your resume:
1. Chronological Resume Format includes:
 Applicant’s name and address
 Telephone number
 Job objectives
 Education
 Work history- beginning with the most recent position
ERICSON TAN DELOS REYES
22 Masipag St., Ampid, San Mateo, Rizal
[email protected]
2x2
09058763001
formal photo

Possess an effective positive, and flexible teaching style with the willingness to
work beyond the call of duty.
 Master Teacher I
Mandaluyong National High School

 High School Teacher

Our Lady of Fatima University-Valenzuela
2010-2014

 High School Teacher

Bright Morning Star Academy
2005-2010

 Master f Arts in Filipino

Polytechnic University of the Philippines
20009-2014

 Bachelor of Secondary Education major in Filipino

Polytechnic University of the Philippines
2000-20004

 Expertise on MS Word, MS Excel, and MS PowerPoint

 Filipino and English literate
 Good team leader
 Great skills in hosting events

2. Functional Resume Format focuses on the applicant’s skills rather than on previous
employment.
3. Combination Resume Formal highlights the best features of 1 and 2 emphasizing the
applicant’s capabilities while also including a complete job history and is recommended for
fresh graduates.
2. Letter of Inquiry- asks for a particular information or assistance.
Consider the following guidelines:
1st Paragraph: begin with the most important question or a summarizing statement.
2nd Paragraph: may contain the explanation or list of questions.
3rd Paragraph: ending should tell the reader what you want to be done and when.

3. Letter of Reply or Response-a reply to a letter of inquiry which directly answers all the
inquiries about the product/s.
Steps that may help in writing a letter of response:
 Acknowledge the inquiry by mentioning important details from the letter of inquiry
you received.
 Build goodwill and pave the way for future contacts by using a cordial or friendly
tone.
 Answer the questions fully and send prompt replies.
A Sample Application Letter

101 Rosal St., Roberto Homes,

Barangka Drive, Mandaluyong City

March 22, 2021

DR. CONCHITA DE GUZMAN

Director
Philippine Science High School-Main Campus
Agham Road, Diliman, Quezon City

Dear Dr. De Guzman:

Good Day.

With great interest, I would like to apply for the position of full-time English teacher of Philippine
Science High School. Furthermore, working in a prestigious school like Philippine Science High
School is really a great opportunity.

I graduated at Polytechnic University of the Philippines last 2015 with a degree of Bachelor of
Secondary Education major in English. After graduating, I reviewed for the Licensure Examination
for Teachers (LET) at the Philippine Normal University (PNU) and passed the board examination at
the same year.

I appreciate your honorable consideration for my application. I am always prepared to be

interviewed anytime which is convenient for you.

Thank you very much for reading my letter.

Very respectfully yours,

Eliz Navarro
A Sample Letter of Inquiry

ELYSIAN EVENTS SPECIALISTS

Gateway Mall, Cubao, Quezon City

March 22, 2021

DR. CONCHITA DE GUZMAN

Business Manager
Tiffany Chairs and Chairs Co.
Ermita, Manila City

Dear Mr. Tan:

Good Day.

Can Tiffany Chairs and Tables Co. provide 1,000 pieces of golden tiffany chairs and 500 pieces
tiffany tables to be delivered on April 6, 2021?

We need to find bulk supplier of tiffany chairs and tables for our events company. Kindly answer
the following questions:

1. Can you provide us with the total number of chairs and tables needed?
2. Can you deliver the products on April 6, 2021?
3. Do you accept credit card or cash only?

We will highly appreciate your immediate response to this letter for we are currently preparing for
our scheduled events on April 16, 2021. May we please have your response by March 30, 2021?

Thank very much.

Sincerely yours,
(your signature here)
Anthony Herrera
Proprietor
A Sample Letter of Response

TIFFANY CHAIRS AND TABLES CO.

Ermita, Manila
Contact #: 09056675432

March 29, 2021

MR. ANTHONY HERRERA

Proprietor
Elysian Events Specialists
Cubao, Quezon City

Dear Mr. Herrera:

SUBJECT: YOUR MARCH 22 LETTER OF INQUIRY ABOUT OUR PRODUCTS

Here are the answers to your questions about our company’s products. We are glad to inform you
that we can supply your needed chairs and tables. We also wish to inform you that from March 1 to
March 31, 2021, we have a Special Promo which is 10% discount on all our products.

1. Yes, we can provide you the needed number of golden tiffany tables and chairs.
2. Yes, we can deliver them as soon as you pay the total amount of the products.
3. Yes, we accept credit cards.

We hope we answered all your queries about our golden tiffany products. If you have more
questions, you may reach us at 09056675432 or you can visit us from Monday through Saturday,
8:00 A.M. to 7:00 P.M.

We look forward to more business transactions with your company.

Thank you.

Truly yours,

(your signature here)

Anthony Herrera
Business Manager
4. Letter of Request-commonly used everywhere and daily use it in academe, in industry, even
in corporate world whose main purpose is to request for
something needed.
Steps in writing a letter of request:
1st Paragraph: (Orientation) Introduction where you begin with the details of the event
or any activity, time, date, and venue should be indicated.
2nd Paragraph: ( Information) Mention the requested materials or equipment or even
venue and must be very specific for the request
Last Paragraph: (Action) Thanking the person in charge to promote goodwill.

Sample Letter of Request

SAINT MATTHEW HIGH SCHOOL

Ilang-Ilang St., Maly, San Mateo, Rizal
Tel. No. 8997 88 54

June 13, 2021

MR. BICO I. GABRIEL

School Principal
St. Matthew High School
San Mateo, Rizal

Dear Mr. Gabriel:

Good Day.

The student Council of St. Matthew High School is planning to conduct a student orientation for the
newly enrolled grade seven (7) students of our school on June 25, 2021, Friday, at 9:00 A.M.

In connection with this, may we request your good office to allow us to use the Multi-Purpose Hall
for the said activity on the said date? The Student Council ensures the cleanliness and orderliness of
the venue.

We look forward to favorable response to this request.

Respectfully yours,

(your signature here)

ANNE CABALLES
President, Student Council
5. Letter of Order- the purpose is purchasing items that are for sale. It usually contains the
following:
1. Name and description(size, style, quality, material, weight, or whatever will help in
identifying the article/product wanted) of the item ordered.
2. Catalog number of the item is available.
3. Quantity of each item wanted and its price(total price)
4. Method of shipment and the address where the goods are to be shipped or delivered
5. Date of shipment, Credit references, if payment is made from an account
6. Mode of payment

Activity 6. Individual task.

A. Write a letter of inquiry and response and letter of order to your favorite food
company.
B. Write a letter of application to your dream company and dream job you want to
apply.