Remote Invigilation

User Guide
Version 4 (March 2021)

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Contents
Introduction 3
ProProctor requirements 4
Testing machine requirements 4
Exam environment requirements 5
Before your exam 7
On your exam day 9
Preparing for your exam 9
Launching your exam 9
Checking into your exam 10
During your exam 12
ProProctor functions 13
Confidentiality and candidate conduct 13
Appendix for Mac users 14
Contact us 16

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Introduction
Thank you for using our remote invigilation service, ProProctor by Prometric, which gives increased
flexibility to choose when and where you take your exam.
Please use this guide to help prepare for your upcoming exam and reassure yourself that your exam
will run smoothly on the day.
If you require any further information, please contact us

John Preston
Chief Operating Officer

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ProProctor requirements
Please read the following requirements checklist carefully to ensure your testing machine and exam
environment are suitable.
We advise that the system checks are completed in advance of your test day in the same room that
you will be taking your exam in.

Testing machine requirements

ü Internet connection speed must be a minimum of 0.5mbps. We highly recommend an internet

speed of 3 mbps or more to avoid disruption to your exam.

ü Do not use a VPN or a hotspot as this will reduce your internet connectivity. For the best exam
delivery experience on test day, it is advisable where possible, that no other household members
use the internet whilst you are testing.

ü Windows 8.1 or higher OR MacOS 10.13 or higher must be available to use. Please note that iPad/
Android tablets and Chromebooks are not currently supported. Microsoft Surface or similar can
be used only when configured in laptop mode and with single camera hardware.

ü The most current version of Google Chrome must be available to use. No other browsers are
currently supported.

ü Minimum screen resolution required is 1024 x 768.

ü You must have a webcam and microphone available to use. Wired webcams and microphones/
headsets are permitted, non-wired are not permitted. We would recommend using a non-
integrated (standalone) webcam where possible. This will make the security checks easier to move
the camera around rather than a laptop.

ü Ensure that you can move your machine or webcam to show the invigilator the space around your
machine.

ü Position your machine where you can receive the strongest wifi connection. We highly
recommend using an Ethernet cable connected directly to the router.

ü Plug your device directly into a power source. It must be unattached from a docking station.

ü We recommend removing any antivirus software or pop up blockers downloaded on the machine
for the duration of your exam. Standard security will allow the ProProctor software to download.

ü Only one screen is permitted, you will not be able to use a dual-monitor configuration (more
than one screen). Please remove, or disconnect and cover any additional screens prior to your
examination. Candidates are not permitted to use a closed laptop with an additional monitor.

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 Exam environment requirements

üTesting location must be indoors (walled), well lit, free from background noise and disruptions.
üThe lighting in your room must be of daylight quality. Please make sure that your light source is not
directly behind you as this will make it difficult for your invigilator to see you.

üNo other people or animals may be present or enter the exam room for the duration of your exam.
If this occurs, your exam will be terminated and/or your results invalidated.

üYour laptop or PC must be placed on a desk or table.

üYour workstation and surrounding area must be entirely clear, free of pens, paper, electronic
devices, etc. There should be no content that could provide an unfair advantage during your exam,
including bookshelves, noticeboards or art on walls within your immediate area. You are strongly
advised to make the room as bare and empty as possible. You must be prepared to remove or cover
any remaining items as requested prior to, or throughout your exam. If the invigilator/s are not
satisfied with any aspect of the environment, the exam will not proceed.

üTwo tissues and a clear bottle or glass of water with no label are permitted in your exam
environment. They must be presented to the invigilator prior to the start of the exam. No other
food or drink is permitted in your exam environment.
Failure to comply with any of these requirements may result in your exam being terminated and no
result being recorded. A re-sit of your examination will be at full cost.
If you are unsure that you can meet any of these requirements, please contact CISI Customer
Support immediately.

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 Before your exam
Prior to your exam, you must:

1 Adjust your testing room accordingly to meet the requirements specified in this guide.

Perform a system check on the PC/laptop that you will be using for your exam a minimum of 48 hours
2 prior to your exam. Copy and paste the below link into Google Chrome, this will take approximately 5
minutes to run:
https://rpcandidate.prometric.com/#system-check-tag

You will be required to click ‘Select’ to choose the microphone you will be using. Only wired headsets
3 are permitted, so if you will be using your machine’s integrated microphone on your exam day please
test it now. You will also see a pop-up with request to access your webcam. Please accept this request.

You will not be able to use remote invigilation if the system check is not successful.

4 Download and install the ProProctor application a minimum of 48 hours prior to your examination using
the below steps. If you have already downloaded the application, the application will automatically check
for any updates and automatically download them. The download will take approximately 15 minutes:

Copy and paste the below link into Google Chrome:

a https://rpcandidate.prometric.com/#download-tag

b Input your 16 digit confirmation number into the below

screen. Your confirmation number can be found in your
CISI booking confirmation email, as well as the first four
characters of your last name (for example John Smith
would use ‘SMIT’; John Wu would use ‘WU’, De Silva
would use ‘DE S’).

c Click ‘Download ProProctor’

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d For Windows Systems, click ‘Save File’ on the pop-up.

For Mac Users, please see the Appendix for Mac Users

e You will be able to see this in your downloads. Click on the ProProctorSetup as below:

Download of the application will

f then begin. Once the download
has completed, the application
will open:

If you face any technical issues and are unable to download the software successfully, please visit
https://ehelp.prometric.com/proproctor/s/ and use the Instant Messenger Chat Feature as below:

Please note that the Prometric Contact Support team may request access to remote connect to
your laptop/PC if you are facing technical issues. You do not need to allow this if you do not feel
comfortable doing so. If you are using a work laptop/PC, please ask for permission from your
employer first. If you do not allow the Prometric Support Team to remote connect, they may not
be able to assist and you will not be able to relaunch your exam.

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 On your exam day
Preparing for your exam

üHave your photo ID next to you at your workstation. Please ensure that it meets the requirements
set out in our Examination Regulations

üEnsure that your exam environment meets the specified criteria on the ‘Exam environment
requirements’ section of this user guide.

üAdjust your volume to a suitable level and ensure your webcam is facing you.
üClose all other applications on your laptop/PC to prevent any background noise distracting you.
üIf applicable, ensure that you disconnect from a VPN to give you the best possible internet connection
üLocate your 16-digit confirmation number that can be found in your email confirmation. If you are
unable to locate the email, please contact CISI Customer Support immediately who will be able to
resend the email.

Please complete these steps 30 minutes prior to your scheduled examination start time.
Please note that throughout your exam you will be assisted by up to three invigilators, also
known as proctors. These include:
Readiness Agent who will assist with security checks prior to your exam
Monitoring Agent who will be monitoring you throughout your exam time
Security Agent who will investigate any suspected malpractice
Agents may be from a different jurisdiction to you and may have an accent. Agents may be of any gender.

Launching your exam

15 minutes prior to your scheduled examination time, launch the ProProctor application using the
1 desktop shortcut or from your downloads to start the check in process.

Input your confirmation number that can be found in your CISI booking Confirmation email, as well
2 as your last name.

Click ‘Submit’ to launch your examination.

3 Please note, you may not be able to proceed with the check in process if you launch the exam more
than 30 minutes before your scheduled exam time

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 Checking into your exam
You will first be required to read the Remote Proctoring Regulations. It is important that you read
1 and are aware of all the information in these regulations. You will need to scroll down to see and
read all the information before you can select Accept. Please note that there are two pages of
Regulations to review.

2 A System Check will automatically run, you will be able to click Continue if this is successful.

If the System Check is unsuccessful, please contact Prometric Customer Support.

You will then be directed to ‘Candidate Capture Section’. Here, you must position your face using
3 the guides on the screen and click the ‘Take Photo’ button as below:

Please ensure that your image

clearly shows your face and is
not blurry, you can then click
Proceed.

4 You must present your photo ID in the ‘Identification Capture Section’ using the guides on screen.
Click the ‘Take Photo’ button and then ‘Accept’.

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5 The application will then become full screen and close any applications left open. You will be
presented with a Readiness Checklist with a prompt to ensure that you have:
• Valid Photo ID
• Clean Workspace
• Environment Suitable for Testing
To proceed, you may need to zoom out to see the Next button. Please use the Zoom Tool at the top
of the screen to zoom out to 85% as below:

You will be presented with the screen below:

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Here, you may have to wait up to 15 minutes to be transferred to the next step. At peak times, this
may be longer. Once transferred, you will be able to see your own image on the left side of the
screen, and your Readiness Agent on the right side of the screen. They will then guide you through
the security checks. They will speak to you in English so you will need to speak sufficient English to
be able to respond to their questions and instructions. They will complete the following checks:

Candidate Detail Confirmation

The Readiness Agent will ask you to confirm your full name, email address and exam details with
you via webchat or by speaking to you.

360° Environmental Check

Your agent will ask you to scan your room and work surface using your webcam. Please be prepared to
show the readiness agent under your desk and chair with your webcam, moving your entire laptop if
necessary. Please ensure that you do not remove the ethernet cable (if you have one) or power cable as
this may disconnect your session.
If you experience any technical issues that cause your connection to drop, and the exam to close,

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 please note that you will not be able to restart your exam. This may result in your exam being
marked as a fail and a re-sit of your exam will be at full cost.

Candidate Person Check

You may be asked to raise your shirt sleeves above your wrists and turn out your pockets. If you
wear glasses, you may also need to hold these up to the webcam for inspection in case they have a
recording device.
Jewellery items and watches must be removed prior to your exam. You may be asked to pull back
your hair to ensure nothing is attached to your ear such as a Bluetooth device. If you need to wear a
hearing aid, please apply for a reasonable adjustment using the Policy and Application Form.

You may have to wait up to 15 minutes to be transferred to the next step. At peak times, this may
be longer. You will then be presented with your exam on screen. Your exam will then be passed to a
Monitoring Agent who will monitor you throughout your whole exam. They may contact you via the
web chat or by speaking to you.
Please note that your Monitoring Agent may contact you via the chat, there are no notifications if they
contact you. Please check this throughout your exam.

During your exam

Assistance throughout your exam
If you require any assistance throughout your exam, you can contact your Monitoring Agent using the
Live Proctor feature on the right of your screen to speak to or send a message to your agent. This can
be closed and reopened whenever necessary throughout your exam.

Technical assistance
If you face any technical issues and your exam unexpectedly closes, please visit https://ehelp.
prometric.com/proproctor/s/ and use the Instant Messenger Chat Feature as below:

Please note that the Prometric Contact Support team may request access to remote connect to your
laptop/PC if you are facing technical issues. You do not need to allow this if you do not feel comfortable
doing so. If you are using a work laptop/PC, please ask for permission from your employer first.

Ending your exam

When you are ready to submit your exam answers, you must click End Section and then End Exam at
the bottom of the screen. Before closing the application, you must inform the invigilator so they can
formally close your exam so your score report email can be sent instantly.

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Do not click ‘Exit’ in the top right corner of the application as this will close the application and
your exam will be terminated instantly. You will not receive your exam score or grade on screen.

ProProctor Functions

Scratch Paper
You will have access to an online Scratch Pad throughout your exam. This can be accessed along the top
bar in the exam. The Scratch Pad can be opened at any point throughout the exam should you require to
take notes. Closing the Scratch Pad will keep your notes throughout the exam and can be accessed again
at any time. Any notes added to the Notebook are for your reference only and will not be marked. The
scratch paper has typing functionality only, you are unable to draw or scribble on screen.

Onscreen Calculator
If you are using the onscreen calculator, it automatically opens in scientific mode. If you change it to
the basic mode, it will make it smaller and easier to move around the screen so therefore out of the
way of the questions.
Both the scratch paper and calculator are accessible at the same time and can be moved around the
screen to see the question behind.

Confidentiality and Candidate Conduct

Confidentiality
The remote proctoring application, computer-based test delivery system, tutorial, exam content, and
survey are the published, confidential, and proprietary materials or intellectual property of Prometric
and/or the CISI. Communicating, publishing, reproducing or transmitting any part of the exam, in any
form or by any means (e.g. verbal, electronic, written, etc) for any purpose is strictly prohibited.
Any reproduction or disclosure will result in immediate notification to the CISI.

Candidate conduct
All exams are continuously monitored by video and audio recording. All candidate movements are
monitored with technology that recognises patterns, such as candidates looking in one spot behind/
above their machine multiple times. If this occurs, a Security Agent may pause your exam and
complete further security checks of your exam environment.
Using remote invigilation, you acknowledged that you have no right to privacy at your current
location throughout your exam and that you waive any claims asserting to a right to privacy.
The Monitoring Agent or other ProProctor staff are authorised to terminate your exam for a violation
of any exam regulation, including abusive behaviour towards the Monitoring Agent or other
ProProctor staff. If this occurs, the CISI will then be notified. Any further action necessary will then be
taken in accordance with our Candidate Sanctions Policy.
If at any point you wish to terminate the exam, please let the monitoring agent know and tell them
why you have made that decision.
Leaving the camera’s view while your exam is running is strictly prohibited and your exam will be terminated.

Breaks throughout your exam

Breaks are not permitted throughout your exam, so please ensure that you are ready and comfortable
before your exam starts. If you require a break for a medical reason, please apply for a reasonable
adjustment using the Policy and Application Form.

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 Appendix for Mac Users
After confirming your computer has successfully passed the system check and downloading the
1 application, locate the ProProctorSetup file in the Downloads folder as shown below:

Click on “ProProctorSetup.dmg” file to execute the application installation. A dialogue box will open to
2 show the progress of the installation process.

Next, another window will open. You will need to move (drag) the “ProProctor” application icon over to
3 the “Applications folder”:

4 Next, adjust the computer settings to allow the ProProctor application to run on your computer. If you
try to open the application without applying the following changes inSystem Preferences, you will be
presented with the following dialogue prompt:

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 ProProctor is pending app store and notarized developer status approval. To adjust this setting, go to
5 System Preferences>Security & Privacy

Once in the “Security & Privacy”section, click on the padlock symbol on the bottom left of the “Security
6 & Privacy”section as shown below:Next, select “Allow apps downloaded from: App Store and identified
developers”and click on “Open Anyway”:

After you click on the padlock symbol, you will be prompted to enter your local username and password to
7 make system changes:

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 Next, select “Allow apps downloaded from: App Store and identified developers”and click on “Open
8 Anyway”:

Another prompt will open, select “Open”:

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Contact Us
Technical Issues
If you experience a short lag due to a poor internet connection, your exam will continue. If you
experience any significant technical issues that cause your connection to drop, and the exam to close,
please note that you will not be able to restart your exam.
If your exam is terminated, please contact CISI Customer Support who will be able to assist with a
rebooking of your exam. A rebooking of the exam will be at full cost.
Any Further Assistance
If you have any queries, please do not hesitate to contact CISI Customer Support Team
If you would like to leave feedback regarding your 16
experience, please do so here