Study Guide - Engineering Drawings.v1.0
Study Guide - Engineering Drawings.v1.0
Participant Guide
SERV1896
Caterpillar Apprentice Service Technician Training Program
TCL038
Engineering Drawings
Acknowledgements
A special thanks to all concerned for their contribution in the
construction of this program, in particular:
Contents
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Print Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Perspective Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Isometric Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Multi-view Drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Multi-View Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Front View Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Right Side Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Top View Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Bottom View Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Left Side Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Rear View Projection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Six Standard Projections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Six Standard Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Three Common Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
General Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Front Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Top Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Isometric Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Types Of Lines In Engineering Drawings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Visible Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Hidden Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Center Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Extension Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Dimension Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Leader Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Auxiliary Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Oblique Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Inclined Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Sectional Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Hidden Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Cutting Plane Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Full Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Partial Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Offset Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Resolved Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Removed Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Broken Out Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Aligned Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Drawing To Scale. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
True Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Zero Plane Dimensioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Internal Feature Dimensions And Tolerances . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Maximum Material Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Least Material Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Threads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Policy On Providing Caterpillar Prints And Related Technical Information To
Dealers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
General Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Procedures For Requesting Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Print Reading
Figure 1 – ITP011
Industry uses the term “PRINT” to refer to all types of engineering drawings. The example
shown in Figure 1 is a typical print for the machine component 1TP011.
The body of the print contains the drawing and dimensions, which describe the part. The title
block contains the part name, part number and other details. Almost all CATERPILLAR prints
made today use metric units. Prints that are metric will be marked “metric” on the drawing.
The title block provides the unit of measurement shown on the print. The words “millimeter
dim” in the title block indicate that print dimensions are in millimeters. Dimensions shown on
non-metric drawings are in inches.
Isometric Drawing
Isometric – defined in the Macquarie Dictionary as: projection or drawing representing a solid
object having three mutually perpendicular axis represented as being equally inclined to the
plane of projection, all lines being drawn to scale.
In Isometric Drawings the angle used for the left and right angled lines is 30° to the horizontal.
The same building can be illustrated with an isometric drawing (Figure 3). By comparing the
drawings, you can see that in the perspective drawings, the length of the line that represents
the rear corner of the building is shorter than the line that represents the front. In the
isometric drawing, you can be relatively sure that the rear corner is the same height as the
front corner, but you do not have a good indication of the space that the building occupies.
When objects are represented on paper, one dimension is always distorted. For example,
shown in Figure 4 is a perfect cube 20mm by 20mm by 20mm.
Even with an isometric drawing some distortion occurs. Although lengths of the lines that rep-
resent the edges are equal, the diagonal lines drawn from corner to corner are not equal.
Distortion also occurs when you look at the shape of a circle on a cube. The circle becomes
distorted.
Multi-view Drawing
To eliminate the problem of distortion we use multi-view drawings (Figure 5). Multi-view
drawings have a series of separate views arranged so that each view shows the true shape
of an object when looking at it from a specific direction.
Figure 6 – Cube
In the case of a cube (Figure 6), the only way to represent features such as diagonals or
circles without distortion is to draw the cube once from the front, once from the top and once
from the right side.
Figure 7 – ITP012
Figure 7 is a multi-view drawing which has front, top, and right side views. Notice how the
views are positioned.
Width is shown in both front and top views. Height is shown in both front and right side views.
Depth is shown in both top and right views.
We have seen how multi-view drawings can be used to represent objects. Instead of using a
light source to produce outlines, imagine the object inside a cube. The front of an object can
be projected onto the front of the cube (Figure 8).
The right side can be projected onto the right side of the cube (Figure 9).
The top can be projected onto the top of the cube (Figure 10).
The bottom can be projected onto the bottom of the cube. A dotted line shows the edge
hidden when viewing the object from the bottom (Figure 11).
The left side can be projected onto the left side of the cube. Again a dotted line represents the
edge hidden when viewing the object from the left side (Figure 12).
If the cube is opened, all of the views can lie flat (Figure 14).
The standard views are: front, right side, top, bottom, left side, and rear view (Figure 15). It is
not always necessary to use all six views to show an object. With the exception of the dotted
line representing the bottom edge, the bottom view is exactly the same as the top view, so the
bottom view can be eliminated. The rear view is the same as the front view, so it too can be
eliminated. Again with the exception of the dotted line used to represent the hidden edge, the
left side view is the same as the right side view, so it can be eliminated.
Now the three most commonly used views – the front, top and right side can be shown
(Figure 16). Generally, we will only see the number of views required to show all of the
information about the shape of the object.
Figure 17 – Multi-view
A ball, Figure 17 for example, can be shown using multi-view drawings, however only one
view would be required if there is a note stating it is a ball. As all views are identical.
Usually more than one view is used on a drawing. For example, the right view of the ball looks
the same as the right view of a cylinder. By comparing the front views, we can see how the
shape of the cylinder differs from the shape of a ball (Figure 18).
The front view of a cylinder looks the same as the front view of a rectangular object. By
comparing the right views, we can see how the shapes differ (Figure 19).
The front views of these objects are also identical (Figure 20).
Top Views
Even the right side views look the same, but the top view shows how the two objects differ
(Figure 21).
Figure 22 – Line A
Draw line A at an angle of 30 degrees to the horizontal, the same length as the bottom edge
of object in the front view (Figure 22). This line represents the width of the object.
Figure 23 – Line B
Draw a second line B in the other direction at 30 degrees to the horizontal and same length
as the bottom edge (B – Figure 23). This line represents the depth of the object.
Figure 24 – Lines C, D, E
Draw three vertical lines (C, D, E) that are the same length as the vertical edges of front and
side view (Figure 24). These lines represent the height of the object.
Draw two lines (F, G) which connect the ends of the vertical lines (Figure 25).
Figure 26 – Lines H, J
Draw two lines (H, J) 30 degrees to horizontal and the drawing is complete (Figure 26).
Figure 27 – Line A
To draw an ‘L’ shaped object. Draw line A at 30 degrees to horizontal the same length as the
object edge in right side view (Figure 27). This is the object depth.
Draw a line B in other direction at 30 degrees to horizontal (same length as bottom edge)
(Figure 28). This line represents the width dimension of the object.
Figure 29 – Line C, D, E
Draw three vertical lines (C, D, E) same length as front and right side views (Figure 29).
These lines represent the height of the object.
Figure 30 – Lines F, G
Draw two lines (F, G) parallel to B and touch tops of lines (D, E) (Figure 30).
Figure 32 – Lines K, L, M, N
Now draw four lines (K, L, M, N) same length as A to complete object depth (Figure 32).
Figure 33 – Lines O, P
Visible Lines
Visible lines show visible edges of parts. They are drawn so that the outline of the object
stands out clearly (Figure 34).
Hidden Lines
Hidden lines show the surface edge outlines concealed when looking at the parts in normal
views (Figure 35).
A center line indicates the center of the holes and components (Figure 36)
Extension Line
Extension lines show points on surfaces, features or center lines from which distances are
measured (Figure 37).
A dimension line shows the distance between surfaces, features or center lines (Figure 38).
Leader Line
A detail symbol line indicates an area where additional detail is shown (Figure 40).
A break line saves drawing space by eliminating unnecessary length (Figure 41).
Phantom Line
A phantom line shows alternative positions, lines of motion or repeated detail (Figure 42).
Figure 43 illustrates a true length line. It shows true length in the top and front views. It
appears as a point in the right side view.
True Surface
Figure 44 illustrates a true surface showing true length and width in the front view. In the
other views it shows a line in true length.
Figure 45 illustrates an inclined line showing true length in the front view and a shortened line
in the other views.
Inclined Surface
The inclined surface in Figure 46 shows a line of true length in the right side view and as a
shortened surface in the other views.
Oblique Line
The oblique line in Figure 47 does not show true length in any view. It cannot show as a point;
it can only show as a shortened line (Oblique line is described in the Macquarie Dictionary as
neither perpendicular nor parallel to a given line or surface – indirect).
An oblique surface (Figure 48) does not show true shape in any standard view. It cannot
show as a line but only as a shortened surface.
Curved lines and curved surfaces appear as rounded and cylindrical objects. A curved line
appears as is in a right side view and as a straight line in other views (Figure 49).
The curved surface illustrated in Figure 50 shows as a curved line in a right side view and as
a rectangle in other views.
Oblique Views
Oblique views do not show as true shapes in standard views. Auxiliary views can be prepared
to assist in print interpretation (Figure 51). The above drawing represents the edge of inclined
surface ‘D’.
Inclined Surface
For example, when inclined surfaces are shown on multi-view drawings (Figure 52), the
inclined surface is shortened on one or more views.
Figure 53 shows an auxiliary view of an inclined surface. In Figure 53, line ‘A’ in the front view
represents the edge of the inclined surface, ‘E’.
The auxiliary view must be a direct projection of the incline so two projection lines are drawn
perpendicular to the inclined surface (Figure 54). One line must be at each end of line ‘A.’
Line ‘A’ in the auxiliary view is drawn parallel to the inclined line ‘B’ in the front view (Figure
55). This represents the true height of the inclined surface.
The depth of the inclined surface (C and D) is taken from the right side view and drawn on
each of the projection lines (Figure 56).
Line ‘G’ that completes the auxiliary view is drawn parallel to ‘A’ connecting ‘C’ and ‘D’.
The auxiliary view shows the true size and shape of the inclined surface.
Hidden Line
Figure 58 – Wheel
When parts have complicated internal features, the hidden lines can be confusing. For
example, look at the diagram of a wheel in Figure 58.
Confusion can be eliminated if the part is cut in half and one piece removed. The internal
shape is revealed and the external outline is also shown (Figure 59). This is called a Sectional
View.
A cutting plane line indicates where the sectional view is taken. The cutting plane line shows
the plane of the cut through the material; arrowheads indicate the direction in which the part
is viewed (Figure 60).
When sectional views are made, the basic outline is retained. If the cutting plane line passes
through a hole or feature, the lines that would normally be shown as hidden lines would
become solid lines in the section (Figure 61).
Whenever a section is shown, the cut surface of the sectioned part is illustrated with diagonal
lines. These are called section lines (Figure 62).
A full section is one where the cutting plane passes through the part in a straight-line cutting
it in two; half the part is then removed (Figure 63).
Partial Section
A partial section is similar to a full section. However, only a smaller piece of the part is
removed. It is used when both internal and external views are needed (Figure 64).
There are times when more than one internal surface must be shown in one drawing. When
more than one internal surface must be shown, the cutting plane is drawn so that it passes
through all the features. This is an offset section (Figure 65).
Resolved Section
When a long part such as an ‘I’ beam is shown with a section view, a resolved section is
used. A resolved section is made by passing a cutting plane through the center of the part
and then turning the cross section 90 degrees to face the viewer (Figure 66).
A removed section is drawn separately from the multi-view drawing and placed in alternate
location on the engineering drawing (Figure 67).
Often only a small portion of a part must be shown. A broken out section is used, shown with
a freehand break line (Figure 68).
Figure 69 – 1TP071
Figure 70 – Scale
If the part is too large the scale used may be 1=3. That is 1mm on the drawing represents
3mm on the part. If the part is very small it may be drawn 3=1; 3mm on the drawing
represents 1mm on the part.
The scale is always listed in the title block of a drawing. (In the example in Figure 70, the part
is actual size).
Figure 71 – Gear
A gear could be so large that it would not fit on a normal size print (Figure 71). It might be
drawn, 1=3; 1mm on the drawing would represent 3mm on the gear.
A pin could be small enough to be drawn on an engineering drawing, but it might be so small
that the details will not show (Figure 72). Details would be shown more clearly if it were drawn
3=1; 3mm on the print would represent 1mm on the pin.
True Size
On a multi-view drawing, a part’s true shape is clearly shown. If extension lines, dimension
lines and dimensions are added, the true size of the part can be shown. Dimensions are a
measurement of distance and are used to show a part’s height, width and depth (Figure 73).
An extension line indicates the two points from which the dimension is taken (Figure 74).
Dimension lines indicate the distance between extension lines.
Bold arrows are located at the ends of dimension lines (Figure 75).
The dimension line is usually broken in the middle to allow room for the dimension.
If there is not enough space, dimensions and dimension lines will be drawn as shown in
Figure 76).
Some dimensions are shown without dimension lines. Symbols can be used instead of words.
The diameter of the hole of the part below is 20mm and is called out with a leader line,
instead of extension and dimension lines. Instead of writing out diameter, the symbol Ø is
used.
Figure 78 illustrates how a part is correctly dimensioned. You can see from the sketch that
the part is 35mm high, 50mm wide, and 30mm deep. It has a hole drilled in it that is 17mm
in diameter. The center of the hole is positioned 35mm from the left side of the part, and
15mm from the front of the part. Surface ‘A’ is 20mm from the left side of the part. Surface ‘B’ is
20mm from the bottom of the part.
The same part can be shown as a multi-view drawing and can be dimensioned using the
extension and dimension line method (Figure 79). By comparing this drawing with the
preceding drawing, you can see that they both show the same dimensions.
A zero plane is an imaginary plane used as a reference or starting point for dimensioning.
Zero plane -01 -is established with all dimensions from left to right (Figure 80).
The distance from zero plane -01 -to surface ‘A’ is 20mm. The center of the hole is 35mm from
zero plane. The right side of the part is 50mm from zero plane 01.
A second zero plane 02 is established, and all dimensions are shown (Figure 81).
A third zero plane 03 is established, and all height dimensions are referred from 03 (Figure
82).
The zero plane method of dimensioning is often used on prints because it uses fewer lines to
show dimensions. Compare the two drawings above.
Zero planes can also pass through the centers of features, such as holes. For example: zero
plane 02 passes through the centers of holes ‘A’ and ‘D’ (Figure 84). Surface ‘F’ is 10 mm from
02. The center of hole ‘B’ is 20 mm from 02. Surface ‘H’ is 10 mm from 02.
A combination of the zero plane dimensioning method and the extension and dimension line
method can be used. For example, the right side view shown in Figure 85 is dimensioned with
extension lines and dimension lines, and the front view is dimensioned using the zero plane
method.
The exact dimension of the hole is 21.20mm. The smallest limit of size is 21.20 mm minus
the tolerance 0.08 mm or 21.12mm. The largest limit of size is 21.20 mm plus 0.08mm or
21.28mm.
The perfect form boundary for an internal feature, such as a hole, is an imaginary straight
hole that has a perfect diameter at the smallest limit of size. The perfect form boundary for the
hole in Figure 87 is 21.20mm minus 0.08mm or 21.12mm. Note that the perfect form boundary
has the same diameter as the smallest limit of size.
At maximum material condition (MMC) the hole would be the same as the perfect form
boundary. A hole at MMC is at its smallest limit of size (Figure 88).
If the hole were larger than its smallest limit of size, it could be slightly tapered and still fit its
perfect form boundary (Figure 89).
Figure 90 – Bent
It could also be slightly bent, and still fit around its perfect form boundary (Figure 90).
Prints can be used to determine if parts will fit together. You can determine if the pin shown
in Figure 91 will fit inside the hole shown in Figure 90 by comparing their perfect form
boundaries. The dimensions and size tolerance of the pin show that the pin has a minimum
diameter of 20.92mm, and a maximum diameter of 21.08mm.
The hole shown in Figure 92 has a minimum diameter of 21.12mm and a maximum diameter
of 21.28mm.
The perfect form boundary of the pin is 21.08mm and the perfect form boundary of the hole is
21.12mm. The pin will fit the hole because its perfect form boundary is smaller than that of the
hole (Figure 93).
Many parts are assembled to other parts with fasteners such as bolts and nuts which have
threads (Figure 94).
Internal threads are made by cutting or by using thread forming taps (Figure 95).
Internal threads are shown on a print with hidden and solid lines (Figure 97).
External threads are also shown on a print with hidden and solid lines (Figure 98).
Figure 99 – Specifications
When threads are shown on a Caterpillar print, it will contain a specification such as 1E0500
THREAD for inch threads or 1E2650 for metric threads in the information block. The body of
the print will also have a call out to provide information about threads.
Figure 99 shows an example of an internal thread with an Ø16.75. A hole must first be drilled
within the class A 1E0421-hole tolerance.
The 3/4 – 10 – 2B thread specification means thread diameter is 3/4 inch. The thread
designation is 10 threads per inch and the thread length is the part thickness. The Class of fit
is “2” and B indicates internal thread.
When internal threads are specified on a blind hole the hole and thread depths are also
specified (Figure 100).
INTRODUCTION
Periodically questions arise from both field representatives and dealers on Caterpillar’s policy
regarding the control and distribution of engineering drawings and other technical information
to the field. The need to protect the confidentiality of Caterpillar engineering drawings and
certain technical information is necessary as it represents a key company resource and
unnecessary disclosure may cause a loss of our competitive advantage.
GENERAL POLICY
Generally speaking, it is the company’s policy not to distribute engineering drawings outside
the company. However, it is recognized that there are some situations where the release of
selected information is necessary to provide technical product support.
Service Engineering will attempt to provide the information necessary to salvage or rebuild
Caterpillar parts and make a machine repair in an expedient manner to minimize customer
downtime and excessive cost exposure. Every effort will be directed to assist in the
identification and resolution of product problems rather than merely responding to requests
for prints. However, Service Engineers will resist sending enough information to allow the
establishment of an alternative parts source. This information will be transmitted without
releasing the total drawing to the field. It is the dealer’s responsibility to ensure that the
confidentiality of partial engineering drawings or other technical information is maintained and
distribution controlled within the dealer’s own organization. Drawings and other information
supplied cannot be reproduced or copied without written permission from Caterpillar Inc., nor
used for any purpose except that for which it was loaned.
Dealers are encouraged to identify how they plan to salvage these components and what
equipment they plan to use etc. – in effect, the dealer should have reviewed whether they
have a viable salvage project. Requests for this type of assistance should be made to the
Service Engineer with specific product responsibilities.
To ensure timely and accurate responses, please provide specific details of salvage/
repair planned on a Technical Request form (Refer to section 7.0), providing part number,
dimensions needed, machine model and serial number. Use of sketches or copies of
relevant parts/service manual is encouraged to ensure the request is understood.