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For Dealer Only: NCR 7876 Scanner/Scale / Scanmax Amb-5220 Pro

The document provides troubleshooting steps for dealers to check if an EAS system is working properly before calling for service. It describes holding security labels or tags over the scanner to check for sounds and scanning barcodes to reset the scanner.

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soporte.dexilon
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63 views

For Dealer Only: NCR 7876 Scanner/Scale / Scanmax Amb-5220 Pro

The document provides troubleshooting steps for dealers to check if an EAS system is working properly before calling for service. It describes holding security labels or tags over the scanner to check for sounds and scanning barcodes to reset the scanner.

Uploaded by

soporte.dexilon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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For Dealer Only

Procedure B (for Self Checkout)


NCR 7876 Scanner/Scale / Is the scanner LED solid red?
ScanMax® AMB-5220 Pro YES: Obtain several security labels or a hard tag
for testing from the store personnel. Hold a new
Before You Call Card label or a hard tag above the scanner top plate.
Did you hear a clicking sound?
If the EAS label won’t deactivate or the system - If yes, continue holding the hard tag over the
appears not to operate, perform the procedure on top plate while scanning a bar code of any item.
this card to solve the problem before you call for Does deactivation continue for approximately 15
service. If you can’t solve the problem, phone seconds and then stop? If yes, the system is
numbers for whom to contact are on the other side working.
of this card.
- If no, call ADT Service Support.
Procedure A (for Aisle Systems) NO: Scan the Reset bar code below (within 20
Is the scanner LED solid red? seconds, you will hear “EAS online” from the
scanner).
- If the LED is solid red, the system is working.
- If the LED blinks red and/or you hear “EAS
offline,” call NCR Support.
Scanner
LED

Sensormatic EAS Technical Support


800-543-9740
8:00am- 5:00pm Eastern Time
Monday–Friday

TRADEMARK NOTICE: Sensormatic is a registered trademark of


Sensormatic Electronics Corporation, a division of Tyco International
Fire and Security Services. Other product names mentioned herein
may be trademarks or registered trademarks of other companies.
No part of this guide may be reproduced in any form without written
YES: Obtain several security labels or a hard tag permission from Sensormatic Electronics Corporation.
for testing from the store personnel. Hold a new
label or a hard tag above the scanner top plate.
Did you hear a clicking sound?
- If yes, remove the hard tag from the scanner top Bar Code to Reset Scanner
plate and try moving an item with an EAS label
across the scanner window. If the label
deactivates, the system is working.
- If no, call ADT Service Support.
NO: Scan the Reset bar code below (within 20
seconds, you will hear “EAS online” from the
scanner).
- If the LED is solid red, the system is working.
Reset
- If the LED blinks red and/or you hear “EAS
offline,” call NCR Support.

© 2006 Sensormatic Electronics Corp.

NCR 7876 SCANNER/ SCALE / SCANMAX AMB-5220 PRO 8200-0054-36, REV. A


BEFORE YOU CALL CARD (DEALER ONLY) 1 of 1

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