Communication Skills Class 11

Session 1: Introduction to Communication

1. What is communication?

The word ‘communication’ comes from the Latin word commūnicāre, meaning ‘to share’.
Communication is the ‘sharing’ of information between two or more individuals or
within the group to reach a common understanding.

2. What is the importance of communication?

Communication helps to improve physical, social and good relationships between family
and friends.
There are three importance of communication in day to day life –
a. Inform – We give facts or information to someone in daisy life.

b. Influence – Sometimes we are required to influence or change someone in an

indirect but usually important way.

c. Express feelings – if you are expressing your views or feelings to others is a healthy
way to express them.

3. What are the elements of communication?

Communication means giving and receiving, which is a two-way exchange of

information.
Giving information is an example of speaking and writing, whereas receiving information
is an example of reading and listening.

4. What are perspectives in communication?

Perspectives are ideas, views, or fixed ways of thinking. These sometimes affect our
communication. For example, if you have a fixed idea that your teacher or father is strict,
even when they are being friendly, you may think they are scolding you. In the same
way, others may also have fixed ideas about you, which affects whatever you say to
them.
5. Factors Affecting Perspectives in communication?

Sometimes, we are not able to communicate clearly because of barriers that stop us
from sharing and understanding messages.
Factors Affecting Perspectives in Communication

 Language
 Past experience
 Visual Perception
 Feelings
 Prejudice
 Personal factors
 Environment

6. What is effective communication?

There are 7 C’s effective communication which are applicable for both written as
well as oral communication. These are as follows –
a. Clear – Always say clearly, what you want to say.
b. Concise – Always use simple language and say only what is required.
c. Concrete – Always use proper words and phrases in the sentences.
d. Correct – Always use correct spelling and grammar in the sentences.
e. Coherent – Your word should be related to the main topic and your word
should make sense.
f. Complete – Your message should be complete and have all the needed
information.
g. Courteous – Be honest, respectful and friendly with others.

Session 2: Verbal Communication

7. How many types of Communication methods?

There are main three types of communication methods –

a. Verbal communication
b. Non-verbal communication
c. Visual communication
8. What is verbal communication? Advantages and disadvantages of verbal
communication.

Communication is a two-way method for exchanging information, thoughts, ideas, and

feelings. In verbal communication we can share ideas or thoughts in the form of sound
and word, it is also known as face – to – face communication.

Advantages of Verbal communication

a. Time Saving – We can express our thoughts easily and quickly and it is an easier
form of communication.
b. Quick Feedback – We can get a quick response from the listener.

Disadvantages of verbal communication

a. Cultural Difference – The cultural difference is the main disadvantage of verbal

communication
b. Language barriers – Difficult to share thoughts or ideas in different languages.

9. What is public speaking?

Speaking face – to – face to a live audience or in front of a large group is known as

public speaking, you can use the 3Ps method to get over your fears, and become a
confident speaker.
The 3Ps method is –
a. Prepare
b. Practice
c. Perform

Session 3: Non – Verbal Communication

10. What is non-verbal communication?

Without using word if you are sending some information to others is known as non-
verbal communication, Some of the non – verbal communication is –

 Eye contact
 Gestures
 Expressions
  Posture
 Space
 Para Language
 Touch

11. Importance of non-verbal communication?

In our daily life it is observed that most of the communication is done using
body movements and voice control.
Importance of non-verbal communication
a. In the non-verbal communication you can make your message stronger as
compared to written communication.
b. Helps overcome cultural barriers.
c. With the right gestures while speaking makes our message more effective
d. Using the right gestures and postures helps us to be professional at work.
e. The message is delivered and communicated more effectively than verbal
communication.
f. In the time of public speech you can understand the audience’s reaction easily
and adjust our behavior or communication accordingly.

12. Type of non-verbal communication?

We communicate non-verbally in many ways –

a. Facial expressions – The movement and changes of the face are the facial
expressions. Many times facial expressions show the feelings of a person. For example,
expressing your thoughts using a smile, when we are happy, or when we are sad.

b. Posture – Postures means body of the positions, postures shows how confident you
are and your emotional feelings. For example, straight body posture means confidence.

c. Gestures or Body language – Gestures means with the help of hands or head if you
are sharing any idea or meaning. for example pointing, waving and using our hands
when speaking.

d. Touch – Some time we communicate using touch we also share messages to others,
for example hand shaking and patting on the back.
e. Space – When the two people are communicating and you will find some space
between these two people depending on closeness or intimacy between them.

f. Eye contact – Maintaining eye contact is very important when you are talking about
interest, whereas, looking at any other side can make the other person feel ignored.

. Paralanguage – Tone of our voice, speed and volume that makes a difference in the
meaning is a paralanguage.

13. What is visual communication?

In daily life we are using visual communication. Sometimes we are getting messages
from images or pictures. The main advantage of visual communication is that you do
not need to know any particular language.
Example of visual communication
a. Sign for ladies and gents toilet
b. Traffic symbol
c. Sign for flammable substance

Session 4: Pronunciation Basic

14. Definition of pronunciation?

Many words in English are not pronounced the way they are spelt, so if you don’t say
them right, others won’t understand what we’re saying. Pronunciation is defined as the
act or style of pronouncing a word.

15. Types of sounds?

Particular auditory impression is known as sound. All English words are made of three
basic types of sounds.

a. Vowel Sound – There are five vowels in the English language but there are 12 vowel
sounds. Most vowels are pronounced in different ways. For example, we pronounce the
letter ‘i’ in the word ‘bit’ by using vowel sounds.

b. Diphthongs Sound (combination sound of two vowels) – If we combine two

vowels then it makes a diphthongs sound. It starts from one vowel sound and goes to
another sound. for example In the word “house” the diphthongs sound is ‘ou’ .
c. Consonants Sound – Consonants sound is neither a vowel nor a diphthong sound.
For example, we use consonant sounds to say the letters ‘p’ and ‘t’ in the word Pot.

Session 5: Communication styles – Assertiveness

16. What is assertive communication?

Being aggressive is a better way to communicate. It involves

1. expressing your thoughts without hurting others or yourself,

2. respecting others,
3. expressing yourself and your goals in a clear and concise manner,
4. being receptive to other people’s opinions, and
finding a balance between your needs and the needs of others

17. Advantages of assertive communication?

Being assertive

 builds self-confidence,
 builds self-respect,
 prevents you from saying words or doing actions that you may regret later,
 makes you and others feel positive,
 makes sure that everyone expresses their ideas and meets the needs of all, and
helps you to become a more confident worker and a better communicator

Session 6: Saying No – Refusal Skills

18. What is the conjunction?

A conjunction is a word that connects two words, phrases, or clauses.

Example – AND, BUT, OR, SO, AS and BECAUSE.
Session 7: Writing Skills – Parts of Speech
19. What are the basic parts of speech in the English Language?

There are eight basic parts of speech in the English language. These are none, pronoun,
verb, adjective, adverb, preposition, conjunction and interjection.

a. Noun – Nouns is the name of a person, place, animal or thing. This is also called
‘naming words.

b. Pronoun – A pronoun is used in place of a noun.

c. Adjectives – Adjectives are words that describe other words.

d. Verbs – Verbs are words that show action.

e. Adverbs – Adverbs are words that add meaning to verbs, adjectives, or other adverbs.

f. Preposition – A preposition is a word palace before a noun or pronoun.

g. Conjunction – A conjunction is a word that connects two words, phrases, or clauses.

h. Interjection – A word used to communicate emotion is called an interjection.

20. What are the Capitalization rules in the English Language?

Capitalization rules of English Language are –

a. Capitalize the first letter in the names of all months.

b. Capitalize the letter ‘I’ when used as a word.

c. Capitalize the first letter in the names of people, places, rivers, seas and oceans,
mountains, islands and days.

d. Capitalize the first letter in the titles used before people’s names.

e. Capitalize the first letter in every sentence.

21. What do you mean by supporting parts of Speech?

We are using many words, phrases, clauses or sentences to connect words, these words
are known as supporting parts of speech.
Supporting parts of speech examples are –
a. Articles
b. Conjunctions
c. Prepositions
d. Interjections

Session 8: Writing Skills – Sentence

22. How many types of objects are there in the English language?

Object normally comes after the verb phrase. The presence or absence of an object is
determined by the verb’s meaning. There are two types of objects in English language.

a. Direct – Direct objects are the results of action, A direct object answers the questions
‘what’ or ‘whom’. Ramesh collected honey all day. hear honey becomes the direct object.

b. Indirect – An indirect object answers the questions ‘to whom’, ‘for whom’, ‘to what’
and ‘for what’. for example, in the sentence “Imran gave a gift to his mother.” The verb is
“gave” and in the sentence there are two objects “gift” and “mother”.

23. What is the difference between Active and Passive voice?

a. Active Voice – Sentences, where the subject does an action, are known to be in active
voice.

b. Passive Voice – Sentences, in which the subject receives an action, are known to be
in passive voice.

24. In English grammar, what are the several type of sentences?

A sentence is a collection of words that expresses an idea. all the sentences have a none
or pronoun called the subject. Sentences always start from capital letters and end with a
period, question mark or exclamation. The word “sentence” is from the Latin word which
means “to feel”.
Type of Sentence

a. Declarative Sentence – Declarative sentences end with a full stop, It is the most
common type of sentence. example – I completed my work.

b. Interrogative Sentence – Interrogative sentences end with question marks. This type
of sentence asks a question. example – Did you complete your homework?

c. Exclamatory Sentence – Exclamatory sentence ends with an exclamation mark. This

sentence expresses a strong emotion. example – I come first in class!

d. Imperative Sentence – Imperative sentence can end with an exclamation mark or full
stop. This sentence shows an order command, request, or advice. example – Complete
your homework.

25. What are the Paragraphs?

A group of sentences forms a paragraph and paragraphs helps the reader to read the
sections, because they break the text into different sections. .
If you’re writing about your school, the first paragraph could consist of sentences
describing the name, location, size, and other information. You can use sentences to
express what you like about your school in the next paragraph.

Session 9: Greetings and Introduction

26. What is greeting? Explain type of greeting.

There are many ways to greet a person. Greeting is simply a way of saying hello to
someone else. There are two ways of greeting someone else.

a. Formal greetings – If you do not know the person, and if you are greeting that is
known as formal greetings. It is used to greet senior, elderly people or people with
whom we have formal relations like teachers or customers.

b. Informal greetings – If you are knowing someone and you are greeting him/her is
known as informal greeting. for example friends, family or a known person.
Session 10: Talking about Self & Session 11: Asking
Questions
27. What are the different types of questions?

A question is a type of sentence, group of words, or phrase that either requests

information or tests someone’s knowledge.

There are two types of questions

a. Close – ended questions – if the questions answered with “yes” or a “no” are
called close ended questions.
b. b. Open – ended questions – Questions that can be answered with more details
are called Open – ended questions.