The World’s Most Important

Gathering of CIOs and IT

Executives™
October 16 - 19, 2023

2023
Executive Summary

Thank you, from the Conference Chair

Thank you for joining us at Gartner IT Symposium/Xpo 2023! What an incredible
experience to be together in Orlando.

From connecting with your peers, to learning from Gartner Experts, to exploring new
solutions and being inspired by visionary leaders, we hope you discovered new insights to
unleash possibility.

As you prepare for new challenges and opportunities in the year ahead, embrace the
guidance you uncovered to propel critical execution, future technology innovations, and
successful business strategies.

Most of all, thank you for your time. The participation of our attendees, exhibitors, and
speakers means so much to us. We look forward to working with you over the coming year
and to seeing you at Gartner IT Symposium/Xpo 2024.

Sincerely,
Rita Sallam
Conference Chair and Distinguished VP Analyst, Gartner

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resources to support your mission-critical priorities.

Top takeaways

1
Unleash AI possibilities "AI is not just an IT
initiative; it's an
To unleash possibility in this new era, focus on everyday AI, game-changing AI, and
enterprise initiative.”
how to be AI-ready. For everyday AI, start with the human-machine relationship,
choose your AI ambition, and identify your everyday AI opportunities. For game- Mary Mesaglio,
changing AI, be the executive AI guide, decide on your optimal investments, and Distinguished VP Analyst,
brace for shockwaves. To be AI-ready, align your lighthouse principles with your Gartner
values, choose which data needs to be AI-ready, and prepare for new attack vectors.
Renovate, redesign, and reinvent your business with AI to go beyond improved
productivity.

Gartner Opening Keynote: The Next Era − We Shape AI, AI Shapes Us

Signature Series: AI Joins the Team: “Hello World!”
How Will Generative AI Impact the Future of Work?
Artificial Intelligence: Four Provocative Futures for Business, People and Society
— By Gartner Futures Lab
Beyond the ChatGPT Hype: Deploying Generative AI in the Enterprise

2
Shape AI’s impact on the IT organization "Your CoE should
You must play a strategic role in your organization’s AI future by investing in the monitor industry
developments and
highest value use cases and ensuring data readiness while managing AI risks and its
establish priorities for
future implications on work. Start by adopting AI-enabled testing and code creation adoption of generative
tools, using design-to-code platforms, developing prompt engineering skills, and AI-enabled capabilities.”
establishing a generative AI CoE.
Van Baker,
How Generative AI Will Radically Change Application Development VP Analyst,
The End of Legacy IT Gartner
Is Your Data AI Ready?: Critical Questions CIOs Must Ask Their Data Engineers
Autonomous Business: CIOs Must Forge the Next Macro-Strategic Shift
AI Engineering — The Secret to Delivering AI at Scale

3
Manage AI risks before they manage you "The winner is not the
one who has better
To manage AI risks in your organization, capture the extent of exposure by technology, but the
inventorying AI, drive staff awareness, adopt data protection programs, incorporate one who uses
risk management into model operations, and adopt specific security measures technology better.”
against attacks. Match the maturity stages to your own activities, set realistic
expectations to get to the next stage, and invest in frameworks that ease the Svetlana Sicular,
transition between stages. VP Analyst,
Gartner
Manage AI Risks Before They Manage You
Recipes for AI Maturity Learned From Known Successes and Mistakes

4
Prioritize cybersecurity for new threats "Develop a pace to deal
with digital innovation.
Use a human-centric design to strengthen your program and optimize human
The light is all through-
potential. Engage your customers on privacy, combine zero-trust initiatives with out the tunnel, just not
other preventive strategies, establish a closer relationship with your board to at the end of it.”
improve trust and support, and align cybersecurity to business goals. Remember
that outcome-driven metrics measure cybersecurity value, and that protection-level Craig Porter,
agreements establish operational targets, cost, and defensibility. Director Analyst,
Gartner
The Top Predictions for Cybersecurity 2023-2024
Think You’re Safe? Results From the Gartner Cybersecurity Business Value
Benchmark
4 Scenarios CIOs Need to Know Now About Generative AI and Cybersecurity
Outlook for Cloud Security 2023
Ransomware Is Changing ... Are You Ready?

5
Fast track innovation to harness disruption "The CIO must empower
the IT organization to
Invest in an innovation lab, set a crystal-clear vision by defining goals that lead to have a constructive
desired business outcomes, and create a structured operating model to guide dialogue around
decision-making activities for investments. Remove your blind spots and build your microinnovation
enablement approach by expanding your microinnovator role knowledge, minimizing ownership with the
digital friction, applying adaptive governance, and sharing responsibility. business
stakeholders.”
Innovation Labs: A Capability to Navigate Through Volatile Business Environments
Tsuneo Fujiwara,
CIOs Must Prepare for Microinnovation Outside of IT to Increase Value and VP Analyst,
Reduce Risk
Gartner
7 Disruptions You Might Not See Coming: 2023-2028
Failure Is an Option: How to Make Principled Risk-Taking a Part of Your Culture of
Growth and Innovation
How Composable Architecture Helps Leaders Master the Pace of Business
Change

6
"To become an effective
Embrace your new strategic mandate...are you ready?
value creator, you
Design your critical path to value creation and outcome-driven leadership by focusing have to change your
on outcomes over outputs, proaction over reaction, and offers over orders. Develop mindset and
risk, value, and cost diagrams to drive priorities and investments by identifying several practices.”
obvious business processes supported by technology, defining business outcome-
Irving Tyler,
driven metrics, identifying technology risk, and identifying technology outcome-
Distinguished VP
driven metrics. Analyst, Gartner

Shift Your Focus From Problems to Value and Transform Your Role as CIO
Sharpen CIO Influence in the Boardroom With Risk, Value and Cost
Executive Leadership Frameworks to Help CIOs Lead Upward and Across
Signature Series: CIO and Technology Executive Agenda for 2024 - Franchising
Digital Delivery
The CIOs Contribution to Growth

7
Become a value-driven enterprise "Value drivers are unique,
but the measures are
Use metrics to help tell your value story by measuring IT’s impact on what matters to predictable.”
your primary audience; leveraging these six universal measures (experience,
outcomes vs. expectations, quality, cost of value, availability, quantity/capacity) as a Robert Naegle,
metrics starting point; and tracking contributions to business outcomes and VP Analyst,
leadership objectives (now and over time). Gartner

6 Universal Measures to Communicate the Business Value of IT

How to Value Artificial Intelligence for Your Organization
How to Continuously Measure and Optimize Your Digital Execution
Enterprise Technology Spend: Are You Tracking It and What to Do If You’re Not
Unlock the Value of ESG Data

8
Reimagine leadership and work "Rather than trying to
change everything at
Improve your organization’s workplace by using culture hacks as part of your culture once, begin with small
change program. Start by checking that you have a clear goal (what specific behavior things that are easy to
should you start or stop?), then consider what to do if the hack backfires (how would change.”
you contain the consequences?). Once you have successful hacks, turn them into
repeatable habits. Lane Severson,
VP Analyst,
20 Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency Gartner
AI Augmented Executives and Professional Workforces Will Revolutionize
Management
Gartner Futures Lab: The (Far) Future of Leadership
How Will Generative AI Impact the Future of Work?

9
Even in an AI world, it’s all about the people "Enable workers' growth
and new beginnings
You can lead and innovate by appointing a digital employee experience leader,
with your innovation
seeking your workers’ perception (of IT, application experience, digital skills, and the and leadership.”
future of work), and steering the digital dexterity of your workforce toward the future.
Adopt a data-driven path to productivity, co-create flexible work experiences, protect Tori Paulman,
focus time and provide purposeful sync time, and deliver human-centric digital Sr Director Analyst,
enablement. Gartner

Ten Critical Things Workers Want CIOs To Know

Powering Productivity: 5 Ways CIOs Can Boost IT Employee Output and Well-
Being
What Good Looks Like — Stories of CIO Allyship
From Burnout to Breakthrough: How the Power of Play Can Unlock Success for
CIOs and IT Teams
How to Organize and Foster a Talent Marketplace for Business Technologists
In an AI World, We Need Better Humans

10
When everything is changing all at once, focus on what drives your "The challenge is to
strategic priorities optimize your strategic
choices for your
Technology is and must remain a means (not a purpose in itself), so protect your particular position.”
investment, give rise to the builders, and deliver value to internal and external
stakeholders. Confirm executive understanding of value as outcomes, accept that risk Chris Howard,
is inherent in any investment, begin treating organizational change capacity as a Distinguished VP Analyst,
Gartner
constrained resource, and identify strategic portfolio leaders in your organization.

Signature Series: Top Strategic Technology Trends for 2024

Executive Vision for 2024: Strategic Portfolio Management
Key Trends in Customer Experience You Can't Ignore
Signature Series: Top Strategic Predictions for 2024 & Beyond — The Year
Everything Changed
How to Optimize Enterprise Operational Outcomes

You can replay all of these sessions — and many more — over the next few months on
Conference Nagator.

Save the date! Join us October 21-24, 2024

in Orlando, FL, for Gartner
IT Symposium/Xpo.

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