NICELOG

TECHNICAL
SPECIFICATION

NiceLog is multi-channel digital communications recorder that will simultaneously record and replay messages from
multiple devices consecutively.The solution offers instant access to all online* messages with various options for online
storage from local hard disk drive to storage area networks (SAN).The solution also provides archiving options to store
long term records or as a secondary backup to the online storage. Archive options are available as local devices or
remote devices depending on customer preference.

*Online – electronic storage directly accessible to the recorder – local or remote hard disk drive or array

Insight from Interactions™

Stand Alone or Multi Server / Distributed Environment
Type of Input No inputs Channel
NiceLog can be used either as a stand-alone unit as part of a per card capacity
larger networked multi unit solution. It can be mixed with of Server
unlimited numbers of additional NiceLog, Nice VoIP or Analogue inputs: 24 16 to 192
NiceCall Focus recorders to offer many thousands of
recording channels. The system allows centralised Digital (proprietary digital 24 16 to 192
configuration, administration and control, with applications telephony extensions) inputs:
offering replay from the whole solution as a single system,
E1 (European Digital Trunks): 30 30 to 480
giving complete transparency to the user of numbers of voice
records, types etc. T1 (North American Digital 24 24 to 480
Trunks):
Any system can have multiple devices deployed (recorders, CLS,
Storage Center, etc.) to offer additional redundancy within the ISDN Basic Rate (BRI): 12 12 to 96
architecture to prevent down time due to any single failure (24ch card, 12 BRI (24 to 192ch card,
within the system or organisations network. NICE can offer full Connections) 12 to 96 BRI

consultancy on the best architecture for a specific environment Connections)

and application. Mixed Analogue & Digital: 24 16 to 192

Proprietary Interface Cards Available on request Available on request

Recording Convention
All recordings are made to the recorder's local hard disk and Note: Systems capacity can be purchased in increments of
then intelligently stored, based on the recorder's configuration, 8 channels.
to external devices and or local archive devices.The recordings
will be digitised into a proprietary NICE format, electronically For the types of input supported see ‘Recording Input
compressed to the customers specified algorithm and stored. Types’ below.

NICE recording algorithms (proprietary digitisation) ensure

recordings made are secure and unreadable as a single Compression
electronic file.This prevents unauthorised access to recordings Each NiceLog server can be configured to use multiple audio
and ensures recordings can be submitted as evidence in a compression algorithms depending of the customer's
court of law. preference and application. Compression can be set on a per
The benefit of using a lower compression rate channel basis offering flexibility to suite any application.
(data rate) is that it allows more information to be stored on
each device (HDD, tape or disk). Most organisations now use Type of No cards Compression
G729a as the standard in recording compression, offering Compression per server
excellent quality and high compression. G711 N/A – Native to 64Kb/s
(Uncompressed) system
Recording Confidence ADPCM16 N/A – Native to 16Kb/s
NiceLog monitors all areas vital to the recording process and system
flags an alarm if a fault is detected. In addition, the archive G729a (acelp) 1 to 4 8Kb/s
process performs read-after-write checks to ensure the
integrity of the recorded information. G723.1 1 to 4 6.3 / 5.3 Kb/s

NiceLog offers many methods of recording, with the preferred

method utilising switch information to collate the call records Clock Synchronisation
to those of the switch ensuring whole interactions are available Loggers in the NiceLog System can be synchronised
for a user to review.The system ensures recording of calls even to a single clock source using one of the following
if the switch CTI feed becomes unavailable, ensuring hardware options:
compliance and recording.
External IRIG-B Time Source - IRIG-B time code, from an
external clock that is normally connected to the NICE
RECORDING
Supervision workstation, is distributed to the Loggers via a
Number of Inputs (channels)
BNC or RJ11 clock synchronization bus.
The NiceLog solution can record many thousands of mixed
telephony, radio, audio and VoIP inputs within an integrated Internal IRIG-B Precision Time Source - IRIG-B time code, from
system, with no restriction on the number of mixed devices. the CPU clock on the NICE Supervision workstation, is
distributed to the Loggers via a BNC or RJ-11 clock
The NiceLog server has 10 PCI slots, 7 available for installation synchronization bus.
of recording cards offering the following capacities within a
single NiceLog server: DCF-77 Receiver-DCF-77 time code, from a DCF-77 receiver
card that is installed in the NICE Supervision workstation, is
distributed to the Loggers via a clock synchronization bus.
Recording Input Types
Type of Ch/hrs Ch/hrs Ch/hrs Ch/hrs Notes
device @ @ @ @
Below are listed some of the recording input types supported G711 ADPCM16 G729a G723.1
by NiceLog. Please see specific data sheets for application.
Internal RAID 4,400 17,600 23,467 44,700 Largest capacity
1, 150 GB resilient internal HDD
configuration – Raid 1
Analogue or disk mirroring
Digital Extension duplicates data
between disks to
protect against data
• Alcatel - 683 Kbps loss or system down
time due to a disk
• Nortel, NEC - 512 Kbps failure
• Avaya, Siemens, Ericsson, Philips,Tadiran,Telrad - 384 Kbps
Internal RAID 6,700 8,400 35,733 21,333 Fully resilient internal
• Aspect, Matra - 256 Kbps 5, 74 GB HDD configuration –
Raid 5 offering full
• ISDN ST interface - 192 Kbps resilience to protect
against data loss or
system down time
due to a single disk
E1/T1 Trunk failure

• E1 impedance = 75* Ω/120 Ω Internal RAID 4,400 17,600 23,467 44,700 Largest capacity fully
5, 150 GB resilient internal HDD
• T1 impedance = 100 Ω configuration – Raid 5
offering full resilience
• E1 characteristics according to G.703 to protect against
data loss or system
(HBD3, 2.048 Mbps rate) down time due to a
single disk failure
• T1 characteristics according to G.703
(B8ZS/AMI, 1.544 Mbps rate)
• Framing according to G.704 Note: ‘channel hours’ is a measurement of online capacity
assuming the recorder records one channel constantly (24
SCx Bus hours per day). For an approximate calculation of online
BT Syntegra Megalink storage as applicable to a specific customer, the number above
would be divided the total number of channels in the recorder.
This number would then be multiplied by the average channel
STORAGE utilisation in a 24 hour period (most customers are below
Online Storage 15%) - (channel hours / total number of channels) x
NICE offer various on-line and off-line storage options within (100 – percent utilisation).
the recording solution. NICE has built in many options within
the solution to offer various sizes of on-line storage, resilience System Function
and backup of the data, ensuring online data is available for the
required retention period and secure! Delivered as an in-the- All recordings are made to the recorder's local hard
box solution or as an intelligent, network based, centralised disk and then intelligently stored, based on the
solution (Storage Canter). In addition to on-line storage, the recorders configuration, to external devices and or local
recording servers can be equipped with removable media archive device.
options as required by the customer.
Off-line Storage (Archive)
Type of Ch/hrs Ch/hrs Ch/hrs Ch/hrs Notes
device @ @ @ @
G711 ADPCM16 G729a G723.1
Off-line storage can be included as a single or dual drive
configuration within the NiceLog Server, or as a remote
Internal Single 2,100 8,400 11,200 21,333 Basic configuration storage option. Internal options include:
74 GB

Internal Single 4,400 17,600 23,467 44,700 Larger online storage

150 GB for higher traffic Type of Ch/hrs Ch/hrs Ch/hrs Ch/hrs Notes
volumes or additional device @ @ @ @
online availability G711 ADPCM16 G729a G723.1

Internal Single 6,700 26,800 35,733 68,063 Maximum online DVD RAM 300 1200 2400 3047 Basic configuration
250 GB storage for large (9.4GB)
customers or
maximum online DDS4 625 2500 5000 6350 Larger online storage
storage (20 GB) for higher traffic
volumes or additional
Internal RAID 2,100 8,400 11,200 21,333 Basic resilient internal online availability
1, 74 GB HDD configuration –
Raid 1 or disk AIT - 1 750 3000 6000 7620
mirroring duplicates
data between disks to AIT - 2 1125 4500 9000 11429 Maximum online
protect against data storage for large
loss or system down customers or
time due to a disk maximum online
failure storage

NOTE: for offline storage options, compatibility and capacity

please see the ‘NICE Storage Canter’ technical specification.
Replay of Archives Messages NiceLog Applications PC Requirements
Messages that are stored on a removable media can be
Operating system Microsoft Windows 98, Windows NT
replayed by either inserting the media into a recorder within Workstation / Server 4.0, Windows 2000
the system or by inserting it into a dedicated (optional) replay Professional, Windows XP, or Windows
server offering a secure replay facility for the media. Replay of 2003 Server Standard Edition.
off-line media can be conducted via all of the NICE replay NOTE: Operating systems should be
applications and is transparent to the user that the call is on installed with the latest service pack
off-line media. Tape based media may deliver slower response
Browser Microsoft Internet Explorer 5.0 or higher
times than on-line or optical media.
CPU Pentium II 233 MHz or higher
(400 MHz recommended)
ADMINISTRATION / REPLAY
Control Internal memory 32 MB (64 MB is recommended)
Each NiceLog unit can be controlled locally using a local screen Hard Disk Drive 100 MB
and keyboard directly with the NiceLog server.This is used for Free space
configuration and maintenance purposes, and it is
recommended that all installations include a rack mount CD-ROM Optional, for software installation
keyboard / monitor drawer as part of the installation. Network Interface 10/ 100 Ethernet (TCP/IP) NIC
Card
Remote Control Sound card If Playback Over LAN is required
All user applications are delivered over the network (LAN or
WAN) providing flexible deployment and ease of access. All Replay to Telephone
functionality of the system can be accessed via the network
The NiceLog system comes complete with 4 audio outputs on
applications offering specific functionality for each type of user
the rear of the server. These can be connected: to standard
within an organisation.
analogue telephony lines via a NICE RAP unit (see options
section) for the playback of traditional radio and telephony
Remote Access across the organisation's telephony network and
interconnects. Supported by all NICE replay applications this
NiceVoIP is available with full remote access and maintenance
offers a LAN free replay route, and is ideal for replaying calls
capability. Remote support, diagnostics and upgrades can be
to field staff over standard telephony or radio interconnects.
conducted over a customer provided, secure high speed
connection (ISDN, ADSL,VPN, etc.).
Record Enable Criteria
Security DTMF, Off Hook Detect, Ring Detect, Voice Operation,
Contact Closure, continuous record and fax.
The system utilises a locked down version of windows 2003
to optimise server security and prevent network attack. Hold time: Adjustable in the range 1 to 14 seconds.
All user accounts are administered by the system
Automatic Gain control can be configured on both the
administrator, offering access permissions and restriction to all
recording and replay, offering the ability to record or replay
elements of the system.
calls with or without automatic gain.

NiceLog Applications
Disclosure / Output of Recordings
Every NiceLog system comes complete with the following
Selected messages can be copied from the NiceLog system
applications as standard:
onto media, as required by the customer. NICE applications
NICE Query Explorer style search and replay support direct output to an audio device, such as cassette
tool tape, MP3 recorder, telephone, etc. Also supported is the
NICE Monitor Allows any channel on the direct creation of a Windows compatible audio file (.wav)
recorder to be monitored enabling calls to be output to a multimedia device such as
(listed to) in real time CD, DVD, email, etc. Please see specific applications
information for details of how these applications can make
NICE Administrator Provides full administration and
this process faster, more efficient and improve service
configuration of the system
provision to your organisation.
NICE Supervision Provides the convenience of
supervising all NICE components
from one Supervision window. The INTEGRATION
following products are monitored The NICE recording solution also offers integration into the
by NICE Supervision: NiceLog various elements of an organisation's infrastructure, to
recorders, NiceCall Focus augment the recordings and ensure records can be located
recorders, Media Library Servers, and retrieved quickly and accurately.
NiceCLS Databases, and
NiceScreen recorders.
Telephony Integration ELECTRICAL
Single AC PSU
Offers automated call data with every telephony call such as;
CLI, Position / Extension / User, dialled digits, tracking of PSU: 90 to 132 V / 180 to 264 V, 47 to
transferred calls and the free seating of call takers / dispatchers 63 Hz, switchable
for ease of correlation of records. Example integrations Power consumption: Typically less than 90 W (peak 150 W)
include: Alcatel, Aspect, Avaya, Ericsson, Cisco, Concerto
Max. in-rush current: 45 A at 115 V; 70 A at 230 V
(formerly Melita & Rockwell), Envox, NEC, Nortel, Siemens,
BT, Etrali.
Other PSU Options
ANI-ALI Integration Dual Hot Swap AC PSU
Offers the ability take data from the CAD system detailing; AC/DC PSU 115 / 230V AC; 10 - 32V DC
Caller Address, Telephone Number, Name, City, State /
Province and also information such as Incident Number. ENVIRONMENT
Temperature: Storage: -20 to +60 °C
ICCS Integration
Operating: +5 to +40 °C
Delivers the ability to track calls by; Talk Group, Dispatcher,
Humidity:
User ID, Alias, and provide details of SDS based emergency
calls etc. ensuring you can rapidly correlate and find all radio Storage - 5% to 80% relative humidity,
communications associated to an incident or individual. Operating - 20% to 80% relative humidity
Heat Dissipation: 1500Btu/hr maximum for full
Computer Aided Despatch (CAD) Integration configuration
Offers the ability to directly correlate all voice communications Vibration: IEC 68-2-6:Test Fc 0.075 mm pk,
with a specific Incident, in a single step. displacement (10 Hz to 57 Hz)
1 g peak (57 Hz to 200 Hz)
Custom Integrations non-operational

Are available from NICE to take data or send data to other Shock and bump: IEC 68-2-29:Test Eb 10 g peak
systems within the customer environment. 16 ms duration, 1000 bumps,
non-operational

SPECIFICATIONS Drop: 1 m onto concrete in freight pack

Analogue Inputs non-operational

The analogue inputs may be connected to a telephone EMC emission: EN55022 Class A, FCC15 Class A
line or any communications device meeting the input EMC susceptibility: EN50082/1
level requirements.
ESD: EN50082/1
Bandwidth: 300 Hz to 3.4 kHz
Electrical Safety: IEC950, EN60950
Sensitivity: Two ranges selectable per channel -
Approvals: Approvals for connection to world-
-35 to +6 dBV suitable for telephones and most
wide PTTs include-
other communications systems
-20 to +15 dBV suitable for direct connection to high BABT - NS/1362/23/T/605 387
level line inputs FCC68 - 5C7 GTB-22932-RC-N
Input Impedance: >50 kø Ωover the range 300 Hz to
AUSTEL, BAKOM
3.4 kHz, 600 ø Ω optional
Isolation: >3.5 kV rms ac 50 Hz Common
Mode PHYSICAL

Digital Inputs Dimensions: 4u high x 25.5” deep and 19” wide

(180 mm H x 650 mm D x 480 mm W)
Optional digital interfaces can be installed in place of the
analogue input cards. Weight: 75 Lbs (35 Kg) when fully populated
Colour: Cream
Digital interfaces:
• ISDN E1 (DASS2, Q.931, DPNSS, EDSSI)
OPTIONS / ACCESSORIES
• ISDN T1 (Q.931, National ISDN 1 and 2)
• PCM30 NICE solutions offer multiple applications to provide access to
the recordings and the recording system for administration,
• PCM32
monitoring and output of interactions. Each application offers
• ISDN BR (Q931) unique benefits to different types of users and can be deployed
as required within an organisation.
USB Alarms Unit NICE CLS
Free-standing unit incorporating the ability to trigger external NICE CLS provides the recording solution with a centralised
3rd party alarming and warning systems via relay contacts.The database, offering integration with most of the worlds leading
USB device connects directly to the recorder, with LED status telephony and Radio switches. Integrations with additional
indicators on the front of the device providing user feedback. CAD, CRM and other electronic systems means that the
It can be linked to any external device for signalling of alarms solution can capture and correlate additional customer data
(lights, buzzers, electronic equipment, etc.). with the recordings to provide integrated retrieval with
things such as, Incident number, customer reference number,
caller number, Call talker ID, Dispatcher Name, Radio ID, Talk
Remote Audio Playback Unit
Group, etc.
The RAP is used for playback of recordings over a
phone/extension and is connected to the analogue ports at
NiceLog Media Library
the rear of the recorder.
Software application and label printer for the management of
offline media.
NICE Last Message Replay
Answers the needs of any organisation requiring instant access
NICE Storage Center
to the last or recent calls (recorded message).
Is an intelligent server based application offering customers
the ability to integrate with NAS and SAN devices to deliver
NICE Scenario Replay
the full capability of the storage vendors products. Storage
Offers a powerful interface to voice recordings, providing a Center also provides intelligence for the transfer of data
visual representation of transmissions with on screen filters across the network to storage devices and has sophisticated
and selection capability. Easy to use and powerful, this rules enabling intelligent management of data (keep, delete,
application is the new standard in interfaces for organisations archive, etc.).
who need to collate and distribute communications rapidly.

Monitoring & Administration

Applications supplied as standard with all systems offering the
ability to fully administer the system, replay calls and monitor
recording channels. The Monitor feature is widely used by
organisations offering a non intrusive live ‘listen in’ functionality.

Performance Management
Applications from NICE are developed to deliver massive
benefits over manual processes and huge advantages in the
whole process of managing and measuring all areas of
interaction management and an organisations ser vice
delivery. ‘NICE Perform’ and ‘NICE Universe’ products offer
market leading applications and features to suit any
organisations’ needs.

NICE Reports Package

Call management reports based on the utilisation and activity
of the communications, people and infrastructure connected
to the voice recorder. Ideal for resource planning and
management of the wider infrastructure.

CONTACTS
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www.nice.com
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NICE, NiceAdvantage, NICE Analyzer, NiceCall, NiceCLS, NiceCMS, NICE Feedback, NiceFix, NiceGuard, NICE Learning, NICE Link, NiceLog, NICE Perform, NICE Playback
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NiceVision Pro, NiceVision Virtual, NiceVision Alto, NiceVision NVSAT, NiceWatch, Renaissance, Secure Your Vision, Tienna, Wordnet and other product names and services
mentioned herein are trademarks and registered trademarks of NICE systems Ltd. All other registered and unregistered trademarks are the property of their respective owners.

DATE 01/2006 • P/N 0106/11448 • CONTENTS OF THIS DOCUMENT ARE COPYRIGHT © 2006