Phone: +91 9963336697

RAVI RANJAN SINGH

Email: [email protected]
Management Professional
CAREER OBJECTIVE
To be professionally associated with an PROFILE SUMMARY
esteemed organization with an objective to
accept the challenges and utilize my A Dynamic Professional with rich and proven experience spread over 6 years in:
experience in a more meaningful way towards
achieving the goals.  Team Management
 Quality Management
 People Management
SKILLS  Training & Development
 Customer Service
 Proficiency in MS Office (Excel,
Word, Outlook & PowerPoint).
 Advanced reporting and analytics WORK EXPERIENCE
using Microsoft Excel.
 Good analytical & problem-solving
skills along with interpersonal skills. Wipro – PMO Lead (Jun’2022-Present)
 Basic information on ITIL and service
now,  Resource Management, Operations, Project Management in handling
multiple IBU's from end to end, Recruitment experience for Domestic &
STRENGTH International Customers from Junior to Executive level Hiring, Strong
 Able to walk the extra mile to knowledge on PMO activities like customer Invoice, Timesheet.
achieve excellence.
 Able to work individually as well as in  Extensive experience in various software tools and technologies like MS
a Team. project, MS Office, EXCEL.
 Open minded approach to ensure
interactive environment.  Handled different roles in different assignments –project
resourcing/Hiring, Cost management, support analyst, Project coordinator
& PMO lead role.

 Interacting with IBG & IBU lead, Delivery Head, Program & Project
Managers on the Resource need and assign the internal resources for the
Open Demand.

 Daily interaction with Competency TAG teams in closing the positions

without any customer escalations & Billing Loss if no internal resource
availability.

 Working with Project/Program Managers to allocate & de-allocate the

associates in the internal tool (PS) as per the project assignment End Date.

 Understand the expectations of various stakeholders and meet the

expectations: client, users, governance group, senior management, team,
& support groups
Tech Mahindra – PMO LEAD [Feb’2020 to Jun’2022]

 Resource Management-Track current and future project assignments & Highlight

management actions required, tracking of resources billability and utilization.

 Hands-on Experience in Vendor Management.

 Reporting-Collating, Maintaining & providing timely and valuable portfolio to

provide effective decision making e.g. Project status reporting, Milestone Tracking,
RAID management, SLA &KPI reports.

 Budget Management-Carrying out cost variance analysis and suggesting correct

actions for the future

 Risk Mitigations-Co-ordinated with several teams &provide updates on project in

weekly meetings to cut down project risk.

 Involved in Direct Client Interactions & C-level stakeholders, for project Updates.

 Managed & monitored technical service request end to end flow.

 Contract Management-Documentation & maintenance of project charters

SOW(Statement of work) & CR (Change Request).

 Excellent Communication skills, interpersonal skills, self-motivated.

Team Lead – Operations [May’2019 to Feb’2020]

Tech Mahindra Ltd. Hyderabad, India
Client: Verizon [FIOS]

 Providing direct supervision to a team of about 20 associates.

 Providing coaching, development and two-way feedback to motivate a higher

 performance and productivity.

 Playing a key role in handling several new hired batches [Nesting] and train them
in order to graduate into Production.

 Setting expectations, analysing and managing deliverables, monitoring schedule

adherence, and motivating performance.

 Driving the process performance to achieve/exceed SLA.

 Monitoring reps for quality assurance and attending Client calibration sessions.

 Understanding all areas of opportunities to develop, document and implement

employee action plans.

 Conducting internal sessions for the team being the Facilitator to ensure everyone
is calibrated and aware of the Alerts & Huddles.
 Technical Analyst [Feb’2015 to Feb’2017]
REWARDS & RECOGNITIONS Tech Mahindra Ltd. Hyderabad, India
Client: Verizon – FIOS
 Appreciated by Clients for several
Coaching & Check In sessions.  Used to handle Customer/Network Technician chats/calls as a frontline associate
 Consecutively received ‘Pat on the related to issues with the ISP.
Back’ & ACE multiple times based on  Able to guide the team by implementing the best practices and always lead by
the performance for several months example.
in 2071, 2018, 2019 and 2020,2021.  Understood the process deeply and worked on several ideas and improvement
 Selected on priority, several times to plans to identify flaws and suggest alternatives to overcome the same.
volunteer/represent the  Handled several calls with Client as well as the development team on process
management for new process improvement and tools improvement.
implementations and improvements.  Took additional responsibility of taking care of the team/support whenever
needed.
EDUCATIONAL QUALIFICATIONS  Updating the team with any changes in the process.

 Bachelor of Technology in Electrical

& electronics Engineering, GRCET –
JNTU, HYD.
 Intermediate in specialization with Technical Analyst [Jul’2012 to April’2014]
Mathematics, Physics & Chemistry. TATA business support services Ltd. Hyderabad, India
Client: Verizon – Tata Sky
HOBBIES & INTERESTS
 Used to handle Customer/Network Technician calls as a frontline associate related
 Listening to Music. to SET top box, Mobile App, Web link issues.
 Travelling.  Conducted several classroom trainings based on the process requirements and
 Biking. new advancements.
 Nature.  Receive and place telephone calls and help maintain solid relationships with
 Team or Individual Sports. customers by answering questions and concerns with professionalism.
 Handled additional responsibility taking care of the team when TL/AM not
PERSONAL DETAILS available.
 Worked on maintaining KPI, AHT, FTR, Etc.
 Date of Birth: 16th Nov 1991.
 Address: Sri ram nagar colony,
Kondapur, Hyderabad.
 Languages Known: English, Hindi and DECLARATION
Telugu. I hereby declare that all the aforementioned information are true to the best of my
 Nationality: Indian. knowledge and belief.

Ravi Ranjan Singh