USER MANUAL

EVOLVE2 55
Technology for life’s new rhythm
© 2023 GN Audio A /S. All rights reserved. Jabra ® is a
trademark of GN Audio A/S. The Bluetooth® word mark and
logos are registered trademarks owned by the Bluetooth
SIG, Inc. and any use of such marks by GN Audio A/S is under
license.

Made in China
MODEL: HSC170W; END060W

Declaration of Conformity can be found on

www.jabra.com/doc
1. Welcome..........................................5
2. Jabra Evolve2 55 overview..........6

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2.1 Included accessories
2.2 Optional accessories

3. How to wear....................................9
3.1 Wearing styles
3.2 Headset adjustment
3.3 Foldable earcups

4. How to charge............................. 12
4.1 Charge using the charging cable
4.2 Charge using the charging stand (optional
accessory)
4.3 Sleep mode

5. What the LEDs mean................ 16

6. How to connect........................... 17
6.1 Connect to computer
6.2 Pair with a Bluetooth device

7. How to use .................................. 19

7.1 Power on/off
7.2 Calls & music
7.3 Busylight(s)
7.4 Mute/unmute using the microphone boom-arm
7.5 Answer call using the microphone boom-arm

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 7.6 Voice assistant
7.7 Multiuse

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7.8 Multiple call handling
7.9 Voice guidance
7.10 Sidetone
7.11 Factory reset

8. Software and firmware............. 29

8.1 Jabra Sound+
8.2 Jabra Direct
8.3 Update firmware

9. Support......................................... 31
9.1 FAQ
9.2 How to care for your headset
9.3 How to clean your Jabra device

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1. Welcome

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Thank you for using the Jabra Evolve2 55. We
hope you will enjoy it!

Jabra Evolve2 55 features

• Best-in-class comfort* with Jabra AirComfort
technology
• Silence your surroundings with Active Noise
Cancellation (ANC)
• Work-anywhere professionalism, with
noise-cancelling microphone technology
• Optimized sound for professional and
personal use
• Dual connectivity, plug-and-play, and up to
30m/100ft wireless range
• Certified for leading virtual meeting platforms

* Class is defined as competitors in the same price range. Claim applies to stereo
variant. Refer to jabra.com/commercial-claims.

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 2. Jabra Evolve2 55
overview

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Left Right

Microphone

ANC on/off
Voice assistant Volume up
Skip track
(hold 1 sec)

Play/pause music
Mute microphone

Busylight/ Volume down

Status LED Previous track
Power on/off (hold 2 sec) (hold 1 sec)
Bluetooth pairing (hold 4 sec)
Answer/end call
USB-C charging Microsoft Teams
(approx. 2 hours to charge) control*

*Requires Microsoft Teams headset variant

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2.1 Included accessories
USB-A version

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Jabra Link 380 USB-A USB-A to USB-C
Bluetooth adapter* charging cable

USB-C version

Jabra Link 380 USB-C USB-C to USB-C

Bluetooth adapter* charging cable

Carry pouch

*Bluetooth adapter is in the carry pouch

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2.2 Optional accessories

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Optional accessories are available at
jabra.com/accessories

USB-C port

Charging stand Replacement ear cushions

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3. How to wear

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3.1 Wearing styles

Mono variant

Stereo variant

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3.2 Headset adjustment

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Headband
Adjust the headband so that the headset fits
your head comfortably.

Stereo variant Mono variant

Boom arm
It is important to position the microphone
close to your mouth. The boom arm can be
bent for better positioning.
Max.7cm

+/- 3cm

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3.3 Foldable earcups

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The earcups can be folded flat for easy
storage.

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4. How to charge

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The headset can be charged using the optional
charging stand, or via a charging cable
plugged directly into the headset.

It takes approx. 2 hours to fully charge. When

fully charged, the battery life is up to 18 hours.
If out of battery, charging the headset for 30
minutes will give the headset up to 9 hours of
battery life.

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4.1 Charge using the charging cable

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Plug the USB charging cable into the USB-C
charging port on the right earcup and then into
any available USB port on your computer.
It is recommended to charge the headset using
the supplied Jabra charging cable; however, it
is possible to use a compatible charger.

Right earcup

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4.2 Charge using the charging stand
(optional accessory)

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Connect the charging stand to a powered USB
port on your computer using the supplied
charging cable, and then dock the headset in
the charging stand. Alternatively, the charging
stand can be plugged into any powered USB
power supply.

Powered USB port

The battery LED on the headset will flash white

briefly to indicate the headset has been
correctly docked with the charging stand.

The battery LED will then briefly flash green,

yellow or red to indicate the current battery
charging status. When the LED turns solid
green, the headset is fully charged.

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4.3 Sleep mode

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When the headset is powered on, but not
playing music or on a call, it will automatically
enter sleep mode after 4 hours to conserve
battery. To exit sleep mode, press any button.

The length of time before the headset enters

sleep mode can be adjusted using the Jabra
Sound+ app on your smartphone or Jabra
Direct on your computer.

After 24 hours of no interaction, the headset

will power down completely. Press and hold
the Power button for 2 seconds to power the
headset on.

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5. What the LEDs mean

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LED
Power on

Power off

Battery full
Battery medium
Battery low
Battery critically low

Pairing mode

Resetting/Firmware
updating

BUSYLIGHT/STATUS LED

Busylight
Active call LED
Incoming call
Muted
(slow flash) Headset is
Plugged into computer
trying to connect to
and signed into
Microsoft Teams. Will
Microsoft Teams*
time out after 10
seconds* (slow flash) Headset is
trying to connect to
(fast flash) Microsoft Microsoft Teams. Will
Teams notification* time out after 10
seconds*
(fast flash) Microsoft
Teams notification*
Bluetooth connection
Incoming call/Active call
Streaming music/media

*requires Microsoft Teams headset variant

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6. How to connect

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6.1 Connect to computer

Plug the supplied Jabra Link 380 into a USB

port on your computer. The Jabra Evolve2 55
and the Jabra Link 380 are pre-paired and
ready for use out of the box. The Bluetooth
range is up to 30 meters or 100 feet.

Bluetooth adapter is
in the carry pouch

To hear music in the headset you may need to

select the Jabra Link 380 as the playback device
in your operating system’s audio settings.

To manually pair the Jabra Evolve2 55 with the

Jabra Link 380, download and use Jabra Direct.

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6.2 Pair with a Bluetooth device

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1. Press and hold the Power button (4 sec) until
the LED flashes blue.
2. Follow the voice-guided instructions to pair
your Bluetooth device.

To complete the pairing, you may be asked to

confirm a passcode that will be displayed on
your phone and announced in your headset. If
both passcodes match, confirm it on your phone
and press the Call button on the headset.

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 7. How to use

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Left Right

ANC button

Volume up button

Play/pause button

Volume down button

Power button Call button

7.1 Power on/off

Hold the Power button for 2 seconds to power

the headset on/off.

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7.2 Calls & music

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Right Calls & music

Press the Call button

Answer call Alternatively, move the

microphone down to
answer a call

End call Press the Call button

Double-press the
Reject call
Call button

Bring Microsoft
Press the Call button*
Teams to
(when signed into
foreground on
Microsoft Teams)
computer

Join active Press the Call button*

Microsoft Teams (when signed into
meeting Microsoft Teams)

View Microsoft
Press the Call button*
Teams missed
(when signed into
calls and
Microsoft Teams)
voicemails

Raise/lower Press and hold (1 sec)

hand during a the Call button*
Microsoft Teams (during a Microsoft
meeting Teams meeting)

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 Press the Play/pause
Play/pause music
button when listening

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to music

Mute/unmute Press the Play/pause

microphone button when on a call

Press the Play/pause

Hear battery
button when not on a
status
call or listening to music

Press the Volume up or

Volume down button,
Adjust volume
when listening to music
or on a call

Press and hold (1 sec) the

Next track
Volume up button

Press and hold (1 sec)

the Volume down
button to restart the
Restart track or
current track
previous track
Press and hold twice to
play the previous track

Press the Volume up and

Busylight on/off Volume down buttons at
the same time

Press the Volume up or

Hear battery Volume down buttons
status when not on a call or
listening to music

*Requires Microsoft Teams headset variant

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 Activate voice Press and hold (1 sec)
assistant (Siri, the ANC button when

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Google Assistant) not on a call

ANC on/off Press the ANC button

7.3 Busylight(s)

To indicate to colleagues that you are busy, the

Busylight(s) on the headset automatically light
up red when you are on a call. To manually
switch the Busylight(s) on/off, press the
Volume up and Volume down buttons at the
same time.

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7.4 Mute/unmute using the
microphone boom-arm

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The headset microphone can be muted by
moving the microphone boom-arm up, or
unmuted by moving it down. This feature is on
by default, and can be disabled using Jabra
Sound+ on your smartphone or Jabra Direct on
your computer.

Mute microphone

Unmute microphone

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7.5 Answer call using the microphone
boom-arm

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An incoming call can be answered by moving
the microphone boom-arm down, close to your
mouth. This feature is on by default, and can be
disabled using Jabra Sound+ on your
smartphone or Jabra Direct on your computer.

Answer call

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7.6 Voice assistant

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Press and hold (1 sec) the ANC button on the
headset, when not on a call, to activate the
voice assistant on your phone (e.g. Siri, Google
Assistant or Amazon Alexa).

7.7 Multiuse

The headset can be paired with up to 8

Bluetooth devices, and connected to two
Bluetooth devices at once (e.g. the Jabra Link
380 and a phone, or two phones). The headset
can accept multiple incoming calls from
either device.

To pair with two phones, use the normal

pairing process separately for each one (refer
to section 6.2). The voice assistant will be
activated on the last connected phone.

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7.8 Multiple call handling

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The headset can accept and handle multiple
calls at the same time.

Right Multiple call handling

End current call and Press the Call

answer incoming call button

Put current call on

Hold (2 secs) the
hold and answer
Call button*
incoming call

Switch between held Hold (2 secs) the

call and active call Call button*

Reject incoming call, Double-press the

when on a call Call button

*UC headset variants only

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7.9 Voice guidance

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Voice guidance are announcements that will
guide you through set up, or will give you
headphone status updates (e.g. connection
and battery status).

Voice guidance is enabled by default.

Right Voice guidance

5 Press and hold

(5 sec) the ANC
button and the
Turn voice
Volume up button
guidance on/off
until you hear an
announcement in the
headset

Alternatively, use Jabra Direct on your

computer, or Jabra Sound+ on your smartphone,
to turn Voice guidance on or off.

For the latest list of supported languages,

refer to the Jabra Sound+ app on your
smartphone or Jabra Direct on your computer.

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7.10 Sidetone

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Sidetone enables you to better hear your own
voice when you are on a call.

Sidetone settings can be configured using the

Jabra Sound+ app on your smartphone or Jabra
Direct on your computer.

7.11 Factory reset

Resetting the headset clears the list of paired

devices and resets all settings.

Right Reset headset

Ensure the headset

is powered on and
you are not on a
call. Then press and
hold (3 sec) the
3 Call button and the
Volume up button
Reset pairing simultaneously until
list and settings the LED lights up
pink and your hear an
announcement in the
headset

You will need to re-

pair the headset to
your Jabra Link 380.

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8. Software and
firmware

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8.1 Jabra Sound+

Jabra Sound+ is a mobile application that

allows you to update the headset to the latest
firmware to add new functionalities and
configure it based on your needs.

8.2 Jabra Direct

Jabra Direct is a desktop application designed

to support, update and manage Jabra devices
to ensure their optimal performance.

Download the latest free version from jabra.com/direct

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8.3 Update firmware

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Firmware updates improve performance or add
new functionality to Jabra devices. Jabra
Sound+ or Jabra Direct will notify you when
firmware is updating, or when a firmware
update is available.
Using Jabra Sound+
Connect the Evolve2 55 via Bluetooth to your
phone.
Using Jabra Direct
Connect the Evolve2 55 to a computer using the
USB cable or the Jabra Link 380 Bluetooth
adapter.

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9. Support

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9.1 FAQ

View the Jabra Evolve2 55 FAQ, certifications, and

technical specifications at jabra.com/support

9.2 How to care for your headset

• Always store the headset in the supplied case.

• To prevent the depletion of the battery
lifetime or capacity, avoid storing the headset
in hot or cold environments, such as a closed
car in summer, or in winter conditions.
• It is recommended to keep the headset
between -10°C and 50°C (14°F and 122°F).
• Do not store the headset for extended periods
of time without recharging them (max. three
months).

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9.3 How to clean your Jabra device

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Keep your product clean by following these best
practices for hygiene.
1. Apply normal dish soap and water to a cloth,
making sure you wring out excess liquid so
the cloth is not dripping wet. Use soap and
water only – do not use strong cleaning
agents.
2. Gently wipe the product, making sure there
is not a layer of suds on the surface.
3. Let it rest for at least one minute.
4. Rinse the surface by wiping it with a slightly
damp cloth using water only.
5. Let it dry.
6. When the product is not in use, keep it clean
by avoiding contact with dirty surfaces and
storing it in the carry pouch.

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