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 产品问题处理思路（服装类）
处理总前提：尽量满足买家要求，让买家满意来避免中差评
尺码问题（首先确认是买家拍错尺码/卖家发错尺码/尺码描述不符）
拍错尺码 尽量不退-----难缠客户可下个订单给折扣或部分退款留好评
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相关链接 worry on ,the it ? as you will do

怎么开纠纷：http://help.aliexpress.com/make_refund_request.html
怎么关纠纷：http://activities.aliexpress.com/adcms/help-aliexpress-com/cancel_dispute.php
没发货要求取消：http://help.aliexpress.com/topquestions/cancel_order.html
延长备货期的：http://help.aliexpress.com/extend_shipment_date.html
告诉顾客确认收货：http://activities.aliexpress.com/adcms/help-aliexpress-com/confirm_delivery.php
联系速卖通:http://www.aliexpress.com/help/contactus.htm

怎么留评价：http://activities.aliexpress.com/adcms/help-aliexpress-com/feedback_suppliers.php
 obviously d in our You can dispute
that you telling us We can AliExpres
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items . If are point and any 10 pieces your
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companie provide on about us a
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s to find accurate your email
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a solution data, as countries about the
please tell us the money to hours.
for this we have customs replacem
tell us item id or do the ...... After
situation not regulatio ent after
which send the payment that, we
as soon measured ns by you close
order you item link in Then will send
as it before. visiting the
didn't to check aliexpress inform your
possible. Hope you their dispute
receive? it for you. , hope us, we goods
could official via
You can you will out
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tell us If you understa upload a within 48
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spute.php

nfirm_delivery.php

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 We are so sorry for the trouble.We checked that
Thanks for your mail. We have extended 30
system had problem before about the tracking
days for you.Please ignore that wrong code
RI978830067CN . The code upload by the number,so you got the wrong tracking information
now,we have contacted the post office,they told
system not by humans one by one. So it maybe that your parcel was still on the right way to
exist some problem.
you,you can confirm the address:
Really sorry, the right code is , you could
J. Bakker
track it via
Rooke-erf 11,
http://flytexpress.com/Tracking/PackageTrack Hoogland,Netherlands,NETHERLANDS
ing.aspx?trackingNumber=
3828LK
Is it right?We check you have much time,so your
Please don't worry, the item is on the way will be protected well.If you still don't get th
to you. Usually it need 30-60 days to your
parcel later,you can tell us your PayPal account
country. Could you wait with patience for
get the full money back,do you agree?Really hope
it? Waiting for your reply.
can trust us.
Hoping for your understanding.
Looking forward to your reply.

中俄
We are so sorry to make you confused.

Please trust us,we did send your parcel out

September 12, 2017,but the tracking number st
Dear friend,we are so sorry to hear
that,have you checked your address to see if hasn't been updated,you can check with the or
number A0001817090800E9 in this
it is right?If yes,would you mind checking
at the post office?Please don't worry,if you link:http://flytexpress.com/Tracking/NewTrackin
don't get it,we will help you. ?trackNumber= ,it shows that we have sent the p
out already,please don't worry,you will defini
receive the parcel,would you mind waiting for

Waiting for your reply.

缺货 虚发假号
to check the problem,they told us that the Thank you for your email.
system had problem before,the tracking
number is wrong,they try to find your We are so sorry for the trouble.Just now,we h
parcel,but it seems the parcel was lost,do contacted the post office to check the problem
you agree us to resend the new items to you? told us that your parcel was returned to th
The new item is testing,which can be tested before,so they resent the parcel out on Septemb
well in 7 days,do you agree to wait for it? 2017 with new tracking number RU769040856CN,yo
Or do you have any other solutions? Really check in this link:http://www.17track.net/en/t
hope you can give us a chance to solve this nums=RU769040856CN,would you please wait some
problem. for it? Really sorry for this inconvenience

We apologize to you again and hope can hear Waiting for your reply.
申请取消，顾客选了缺货原因，联系改原因
We are so sorry for the trouble.
Dear friend,
We have this item,but it is still testing, We feel so sorry to make you unsatisfied.
really sorry for this inconvenience. Do you
agree to change the items or colors? If you
We promise that we will cancel this item,would
still want to cancel this item,do you agree
mind helping us to change the reason to"oth
to change the reason to"other reason"?
reason"? Really hope you can give us a chanc
Really hope you can give us a chance to
solve this problem,we promise that we will We apologize to you again.
improve in the future.
Regards
Waiting for your reply.
Thank you for your email. 顾客问为什么不能信用卡退
We are so sorry to make you confused.
 We are so sorry to make you confused.
We are so sorry to hear that. Just now,we
have contacted the post office,they told us We only can refund via PayPal or dispute,since
that your parcel was lost on the way,we feel dispute will hurt us,would you please tell u
so sorry about it,how about we refund to PayPal account to get the money back?Really hop
you? If you agree,would you please tell us can give us a chance.
your PayPal account to get the money back?
Waiting for your reply.
缺货，顾客来问是否发货 Waiting for your reply. 缺货，顾客说跟踪号不一样
just now,we confirmed with post office,they number,would you please forget it?Just now,
told us that your parcel was damaged on the confirmed with post office,they told us that
way,we feel so sorry about it. We would love parcel was damaged on the way,we feel so sorry
to resend or refund to you,but the new items it. We would love to resend or refund to you,bu
still need some days to be tested well,do new items still need some days to be tested we
you agree to wait for it? Or if you agree to wait for it? Or if possible,would
possible,would you please tell us your please tell us your PayPal account to get the
PayPal account to get the money back? back?
春节技术回复模板 网红
We have reflected your question to the
workers, but they will not give us the
answers before Feb 21th due to the Chinese
New Year.So would you mind waiting a little So sorry that we don't need it.
bit of time? Hope you can understand.

We apologize for you again and hope you can

have a good impression on us.
用跟踪号去邮局查没收到建议退款
Maybe something was happened on the way,have
you checked at the post office with the
tracking number? If you still don't get the When you are paying for this item, you will
parcel,we will refund to you,would you blank frame to write some notes by customer
please tell us your PayPal account to get please write the color you want in the blank
the money back?If you finally receive the Or we will send randomly.
parcel,you can return money to us.

Waiting for your reply. 缺货退款或者换货

Just now,we have contacted the suppliers,they t
We are so sorry for the trouble. that the item didn't pass the test,so they can'
the new items to us,to save the time,do you agr
It is still in the Spring Festival,how about tell us your PayPal account to get the money ba
you wait some days more? you can change to other items with same price,d
think it is OK?
Regards
拍单不付款 Waiting for your reply.
Thanks for your kindness, but sorry we did not
your repay order, you could do as follows:
We are so sorry that we don't have this Steps: Put item to cart > Click "Buy from t
item,maybe you can check in other stores. seller" button > Check "Other payment method" b
then "Click and Pay" button or just "Place or
button > On the next page click "Cancel paymen
return to Aliexpress"
rouble.We checked that the
about the tracking
ng tracking information.Just
post office,they told us
l on the right way to
ddress:

ERLANDS

have much time,so your right

you still don't get the
us your PayPal account to
o you agree?Really hope you

eply.

o make you confused.

send your parcel out on

the tracking number still
can check with the order
7090800E9 in this
om/Tracking/NewTracking.aspx
hat we have sent the parcel
worry,you will definitely
d you mind waiting for it?

r your reply.
or your email.

trouble.Just now,we have

e to check the problem,they
cel was returned to them
parcel out on September 08,
umber RU769040856CN,you can
//www.17track.net/en/track?
you please wait some days
for this inconvenience.

r your reply.
friend,

make you unsatisfied.

cancel this item,would you

ange the reason to"other
ou can give us a chance.

to you again.

gards

o make you confused.

o make you confused.
ayPal or dispute,since the
ould you please tell us a
money back?Really hope you
us a chance.

r your reply.

se forget it?Just now,we

ice,they told us that your
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nd or refund to you,but the
e days to be tested well,do
? Or if possible,would you
al account to get the money
ack?

we don't need it.

this item, you will see a

me notes by customers. So
ou want in the blank frame.

d the suppliers,they told us

the test,so they can't send
ve the time,do you agree to
nt to get the money back?Or
tems with same price,do you
it is OK?

r your reply.
, but sorry we did not find
u could do as follows:

t > Click "Buy from this

ther payment method" button,
tton or just "Place order"
e click "Cancel payment and
Aliexpress"