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Information technology (IT) focuses on the technical aspects of information management including hardware, software, networks, cybersecurity, and technical support. Information systems (IS) take a more holistic approach integrating technology, people, processes, and data to support business operations and decision making. Food delivery platforms use a combination of software like mobile apps, websites, order management systems, payment processing tools, customer support software, and delivery tracking to manage their operations. The three major roles of information systems in business are supporting operations and transactions through data processing and transaction processing, enabling management and decision making through data analysis and reporting, and facilitating strategic planning and competitive advantage.

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11 views

Assignmet 1

Information technology (IT) focuses on the technical aspects of information management including hardware, software, networks, cybersecurity, and technical support. Information systems (IS) take a more holistic approach integrating technology, people, processes, and data to support business operations and decision making. Food delivery platforms use a combination of software like mobile apps, websites, order management systems, payment processing tools, customer support software, and delivery tracking to manage their operations. The three major roles of information systems in business are supporting operations and transactions through data processing and transaction processing, enabling management and decision making through data analysis and reporting, and facilitating strategic planning and competitive advantage.

Uploaded by

shamsherkh4040
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
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Advance IT

Assignment 1

SEPTEMBER 28, 2023


Shamsher Khan
01-111202-136
Q1) IT (Information technology) Vs. IS (Information systems):
Information technologies (IT):
Information technology is a subset of information systems and is primarily concerned with the
technology and technical aspects of information management. Below are some key IT
components:
1. Hardware:
IT includes the physical components of data processing, such as computers, servers, storage
devices and network devices. Hardware technicians are responsible for maintaining and
configuring these devices.
2. Software:
IT includes software applications and systems, including operating systems, productivity
software, database management systems, and more. IT experts develop, install and maintain
software.
3. Networks:
IT professionals manage computer networks, ensuring that data can flow between devices
efficiently and securely. This includes configuring routers, switches and firewalls.
4. Cyber security:
IT plays a critical role in protecting data and systems from unauthorized access, data breaches
and cyber-attacks. IT experts work on security measures such as firewalls, antivirus software
and intrusion detection systems.
5. Technical Support:
IT personnel provide technical assistance to end users, troubleshoot errors, and maintain the
functionality of computer systems and software.
6. Data Management:
While data management is a broader concept within information systems, IT professionals are
responsible for storing, retrieving, and ensuring the integrity of data through technologies such
as databases and data storage solutions.
Information systems (IS):
Information systems encompass a more comprehensive approach to managing information
within an organization. Integrates technology, people, processes and data to support business
operations and decision making. Below are some key components of IS:
1. Technology:
IS includes IT components, but also considers how these technologies fit into overall business
strategy and goals.

2. People:
IS recognizes the role of people in the effective use of technology. This includes training
employees, defining roles and responsibilities, and taking human factors into account in
information management.

3. Processes:
SI involves the design and optimization of business processes to ensure information flows
efficiently throughout the organization. This includes automating workflows, redesigning
processes and integrating technology into business operations.

4. Data:
IS manages data as a valuable asset. This includes collecting, storing, analyzing and reporting
data to support decision making.

5. Strategic Planning:
IS aligns information and technology management strategies with the long-term goals and
objectives of the organization. This involves developing IT strategies and IT governance, and
ensuring that technology investments contribute to business success.

5. Information Security:
While IT handles the technical aspects of cyber security, IS takes a broader approach in
addressing security policies, employee training, and overall risk management.

In summary, IT is a subset of IS that focuses primarily on the technical aspects of information


management and technology, while IS takes a more holistic approach and addresses the
broader organizational context and interaction of technology, people, processes and data to
achieve business goals taken into account.
Q2) Find out what software is used by Food Panda for its customers and clients?

Food delivery platforms typically utilize a combination of software applications and systems to
manage their operations effectively. Some of the common software components include:

1. Mobile Apps:
These platforms usually offer user-friendly mobile apps for customers to browse menus, place
orders, and track deliveries. Restaurants may also have dedicated apps or interfaces for
managing orders.

2. Website:
In addition to mobile apps, food delivery platforms maintain a website where customers can
access their services, place orders, and browse restaurant options.

3. Order Management System:


An order management system is a critical piece of software that handles incoming orders,
dispatches delivery drivers, and provides real-time order tracking.

4. Payment Processing:
Secure payment processing software is essential for facilitating online payments, including
credit card processing and digital wallet options.

5. Customer Support Tools:


Food delivery platforms often use customer support software or ticketing systems to efficiently
handle customer inquiries, complaints, and support requests.

6. Restaurant Partner Tools:


To onboard and support restaurant partners, these platforms may provide specialized software
or dashboards for managing menu listings, order processing, and performance analytics.

7. Delivery Tracking:
Real-time delivery tracking is enabled through GPS and mapping software, ensuring that
customers can monitor the status of their orders and track delivery drivers.
It's important to note that the specific software applications and systems used by each food
delivery platform may vary, and they may adopt new technologies or partnerships over time to
enhance their services and user experience. To get precise information on the software used by
a particular platform like Foodpanda, it's advisable to visit their official website or contact their
customer support for the most up-to-date details.
Q3) What are the 3 major roles of IS in Business?
Information Systems (IS) play a crucial role in modern businesses, helping them operate
efficiently and make informed decisions. The three major roles of Information Systems in
business are:
1. Supporting Operations and Transactions:
- Data Processing:
IS automate and streamline routine operational tasks, such as processing sales orders, tracking
inventory levels, managing payroll, and handling financial transactions. This reduces manual
errors, enhances accuracy, and speeds up processes.

- Transaction Processing:
IS facilitate the recording and tracking of business transactions, including sales, purchases, and
financial transactions. They maintain transaction records and ensure data consistency.

2. Management and Decision-Making:


- Data Analysis and Reporting:
IS collect, store, and process vast amounts of data. They provide tools for analyzing this data,
generating reports, and creating visualizations that help managers make informed decisions.

- Business Intelligence:
IS support business intelligence by providing insights into market trends, customer
preferences, and operational performance. They enable organizations to adapt to changing
market conditions and seize opportunities.

- Forecasting and Planning:


IS use historical data and predictive analytics to assist in forecasting future trends and demand.
This helps businesses plan inventory levels, production schedules, and resource allocation more
effectively.

3. Strategic Planning and Competitive Advantage:


- Strategic Information:
IS provide valuable information for strategic planning. They help businesses identify strengths,
weaknesses, opportunities, and threats (SWOT analysis), allowing organizations to develop
long-term strategies and competitive advantages.
- Supporting Innovation:
IS support innovation by enabling businesses to explore new technologies, business models,
and product/service offerings. They foster creativity and help organizations adapt to changing
market dynamics.
- E-commerce and Digital Transformation:
IS are instrumental in the digital transformation of businesses. They facilitate online sales,
marketing, and customer engagement, helping companies reach a wider audience and stay
competitive in the digital age.

In summary, Information Systems in business serve as a foundation for day-to-day operations, provide
valuable data for management and decision-making, and play a pivotal role in strategic planning and
maintaining a competitive edge in the ever-evolving business landscape. They are essential tools for
improving efficiency, agility, and competitiveness in the modern business world.

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