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Content

Week 2 Exercise: Formulating a Job Description

Week 3 Exercise: Formulating Interview Questions
SliceU General Manager Job Description
Week 4 Exercise: Creating an Onboarding Program
Week 2 Exercise: Formulating a Job Description
SliceU has provided you with a completed Position Analysis Questionnaire (PAQ). This PAQ is
for an existing role at SliceU- the cashier position. This role involved handling money, interacting
with customers, and helping out around the restaurant. Using this information, develop a job
description that can be used to hire additional cashiers in the future. Add the job description
information to the template below.

Company Name: SliceU

Job Title: Cashier

Location:
(n/a for this position)

Terms of Employment: Part Time

(part-time, full-time, hourly, salaried, etc.)

Salary/Rate: $27,372

About Us: SliceU is a popular pizza chain that is perfect for

(short description of SliceU) college students who crave a delicious slice late
at night. With locations situated near college
campuses across the country, SliceU has become
a go-to spot for students looking for a quick and
satisfying meal. One of the standout features of
SliceU is our late-night hours. While many
restaurants close up shop before midnight, SliceU
stays open until 1 am or 2 am, catering to the
needs of hungry students who burn the midnight
oil.

About the Role:

(short description of the position) Cashier responsibilities include handling cash
transactions with customers, scanning goods,
collecting payments, issuing receipts, refunds,
change or tickets and redeeming stamps and
coupons.

Responsibilities: 1. Making sure customers can order, pay,

(list at least 5) and take their pizza.
2. Interact with customers, taking orders,
completing payment
3. cleaning, prep, organizing kitchen
4. Customer service if there is an issue with
an order
5. Helping other people in the restaurant to
 keep things running smoothly

Requirements: 1. light computer skills

(list at least 5) 2. high school graduates
3. Customer service skills
4. Technical skills
5. Knowledge about POS software

Candidate Requirements: High School graduate

(education, certifications, etc.)

Reporting Relationship: Store Manager

(who this position reports to and who
reports to this position)

Week 3 Exercise: Formulating Interview Questions

SliceU has provided you with a job description for another position- a location general manager.
This role is focused on the day-to-day operations of a SliceU location and involves personnel
management, handling money, customer service, delivery logistics, and scheduling staff. Using
this information, formulate 5-10 questions that would be useful when interviewing future
candidates. Remember, these potential questions should be related to the position. Also, they
should be open-ended when possible. Add the interview questions to the template below.
SliceU General Manager Job Description

Company Name: SliceU

Job Title: General Manager
Location: Across the US
Terms of Employment: Full-time, Salary
Salary/Rate: Range from 55,000/yr to 65,000/yr DoE
About Us:
SliceU is a popular pizza chain that is perfect for college students who crave a delicious slice late
at night. With locations situated near college campuses across the country, SliceU has become a go-to
spot for students looking for a quick and satisfying meal. One of the standout features of SliceU is our
late-night hours. While many restaurants close up shop before midnight, SliceU stays open until 1 am or 2
am, catering to the needs of hungry students who burn the midnight oil.

About the Role:

 SliceU is hiring general managers at locations across the country. This fast-paced, fun, and
varied position is for people who want to have fun, and make people happy. SliceU’s pizza professionals
won’t stop until the customer is happy and you would be the person making sure that happens every time.
You will manage that staff at a location, ensuring that staffing needs are met in a business where demand
swings depending on the time of year and the time of day too! Depending on the needs of the store, you
might need to handle money, process transactions, and help customers. You’re in charge of the
restaurant and the next Slice is for U!

Requirements:
● Incredible customer service and communications skills
● Ability to work in a fast-paced, ever-changing environment
● Great team-management skills to keep our pizza pros happy
● Flexibility to work when the restaurant needs you
● Prior experience in hospitality management a plus

Responsibilities:
● Personnel management including staffing and scheduling
● Customer service for SliceU patrons
● Handling logistics for a busy delivery restaurant
● Occasionally completing transactions for customers
● Ensuring restaurant is stocked appropriately

Candidate Requirements:
● No specific education requirements
● Previous experience with hospitality POS systems is a plus

Reporting Relationship:
● All hourly workers at a location report to this position
● This position reports directly to a district manager

Interview Questions for SliceU General Manager Role

1. Why do you want to be a general manager?
2. Describe a time you coached an employee to improve.

3. What is your leadership style?

4. Why are you interested in our company?

5. Tell us about a time you successfully completed a work project.

6. How would you tell someone on your staff that they're underperforming?

7. How do you handle the stress of working in a fast-paced environment?

8. What are some improvements you would make as general manager?

 9. How would you motivate employees to be more productive?

10. Have you ever had to manage a team with limited resources?

11. What is your educational background?

12. Do you have any questions?

Week 4 Exercise: Creating an Onboarding Program

SliceU is creating an onboarding program for a new hire. There is a new Junior Marketer
starting in the marketing department. There are a lot of people this new hire will want to meet
and there is a lot about SliceU they will need to learn. As a junior role, they will need to meet
with their team lead, the department head, and the executive team likes to meet with new hires
too.

Using this information,create an onboarding program overview that outlines the first week of the
new hire’s onboarding. You do not need to include specific, names or times etc.- this exercise is
focused on the general activities and tasks that a new hire will complete in their first full, 40hr
week. For example, on the Monday of the week, they will probably need to complete some
orientation activities like filling out paperwork. Add the onboarding outline to the template
agenda below.

Activities for Monday ● Introduce to colleague

● Show workspace
● Show around office

Activities for Tuesday ● Onboarding program

● Introduce company
● Introduce to head

Activities for Wednesday ● Company training

●
●

Activities for Thursday ● Meet other department

●
●

Activities for Friday ● End of onboarding program

●
●