PROVINCIAL GOVERNMENT OF PALAWAN

CITIZEN’S CHARTER
2023 (1ST Edition)
SPMS PERFORMANCE STANDARDS AND MEASURES
UNIQUE AND COMMON

JANUARY 11, 2023 1

PSWDO, PROVINCIAL GOVERNMENT OF PALAWAN
G/F RVM Memorial Bldg, Puerto Princesa City
 SPMS PERFORMANCE STANDARDS AND MEASURES (UNIQUE)

A.UNIQUE OUTPUTS QUALITY/EFFECTIVENESS EFFICIENCY TIMELINESS OPERATIONAL DEFINITION

Initial Interview Form 5 - IIF/PIF/Intake 5 – 100% of target clients has Complex: Initial Interview Form (for FR) – 4 pages
(IIF)/ Sheet/Admission Form filled out IIF/PIF/Intake Sheet/Admission 5 -. form filled out within the day
form containing information of client’s
with very sufficient data Form in their individual folder urgent needs as a requirement for
Profiling Interview with very sufficient data 3– form not filled out completely Comprehensive Local Integration
Form (PIF)/ 3 - IIF/PIF/Intake within the day Program (CLIP) enrollment and
Sheet/Admission Form with 3 – 100% of target client has IIF/ immediate assistance
Intake Sheet/ lacking 1-2 data PIF/Intake Sheet/Admission 1 – fail to fill up the form
Form in their individual folder Profiling Interview Form – 5 pages form
Admission Form 1 – IIF/PIF/Intake with insufficient data. Simple used to determine the medium and long
Sheet/Admission Form with no 5 - form filled up 30 minutes term needs of clients for reintegration.
data 1 – 100% of clients has no after interview
IIF/PIF/Intake Sheet/Admission 3 – form filled up 45 minutes Intake Sheet (for AICS)– 1 to 3 pages
Form in their folder after interview form containing basic information of the
1 – form filled up 1 hour after client including presented problem,
interview initial assessment and other information
for the initial treatment.
Provision of Appropriate 5-with excellent feedback 5- 100% clients’ needs acted 5-within 2 hours upon admission
Intervention 4-with very satisfactory upon/intervention provided Admission Form (for Centers) – 1-page
feedback 3- more than 2 hours to 4 hours form containing basic information of the
3-with satisfactory feedback 3-100% clients needs acted after admission client and reasons of admission and the
2-with fair feedback upon/intervention provided referring party.
1-wit poor feedback with delay 1-more than 4 hours and beyond
Appropriate Interventions - are services
1-failed to provide /client provided to center residents upon
needs/intervention admission e.g counseling, orientation of
Center rules, room/bed assignment,
2
 provision of beddings, personal care
items and others.

Social Case Study Report 5 – Documents prepared with 5 – 100% Social Case Study 5 - document prepared 1 month Social Case Study Report (Complex)– 2-8
(SCSR) no revision Report acted upon. after the interview/ assessment pages comprehensive narrative report
and admission of client. containing the identifying information,
A. Complex 4 - Documents prepared with 3- 100% Social Case Study Report 4 – prepared within 1 month and family composition, presented problem,
1 revision Acted upon with delay 2 weeks socio-economic background,
3 - prepared within 2 months circumstances on the presented
3 – Documents prepared with 1 – Failed to prepare SCSR after the interview of the client. problem, worker’s assessment,
2 revisions 1 - prepared within 2 treatment plan & evaluation and
months & 2 weeks recommendation.
2 – Documents prepared with
3 revisions 1 - Prepared more than 2 months Note:
and 2 weeks Complex SCSR requires series of
1 - Documents prepared with interviews with client, his/her family
more than 3 revisions members, significant others, home
visitation; gathering of
reports/documents from his/her area of
origin (e.g school/health records, SCSR
B. Updated Social 5 –updated with no revision 5 – 100% SCSR updated 5- the document updated within from MSWDO, etc) which will help the
Case Study Report 4 - updated with 1 with 1 3 social worker prepare a comprehensive
(Complex) revision 3 – 100% SCSR updated with weeks after 6 months of Social Case Study Report
3 - Updated with 2 revisions dalay admission
2 – updated with 3 revisions 4 – document updated within 4
1 – updated with 4 or more 1 – Failed to update SCSR weeks Updated SCSR - A Report containing the
revisions 3- updated within 5 weeks progress of residents/clients after the
2 – within 6 weeks after assessment/ evaluation on the
evaluation interventions provided after six months.
1-Updated after 7 weeks and
beyond
5 – Documents prepared with 5 – 100% task acted upon
no revision
3
 4 - Documents prepared with 3 – 100% task acted upon with 5 - A document prepared 1 hour
C. Updated Social 1 revision delay and less after the interview of the Social Case Study Report (Simple) – 1
Case Study Report 3 – Documents prepared with client. page report containing basic information
(Simple) 2 revisions 1 – failed to act on task 4 – prepared 1 hour and 30 of the client’s identifying data, presented
2 – Documents prepared with minutes after the interview problem and recommendation. Usually
3 revisions 3 - prepared 1 hour and 45 used as an attachment to avail financial
1 - Documents prepared with minutes after the interview. assistance or for referral to other
more than 3 revisions agencies

d. Case Status Report

5 – complete and no revisions 5 –100% task acted upon 5- Status Report prepared 3 days
4- with 1-2 revisions after Case Status Report – a report that
3 – with 3-4 revisions 3 – 100% task acted upon with Court Hearing contains the result of court hearings,
2 – with 5-6 revisions delay 4- prepared 4 days after the consultation with legal counsel and other
1 – with 7 and more revisions Court hearing legal facilitation
1 – failed to act on task 3 - prepared 5 days and more
After the court hearing
2 - 6 days after the court
hearings
1 – 7 days and beyond
Case Management 5 – case management 5 – 100% case management 5 – case management process Case Management – is the process of
conducted with excellent completed completed within 6 months helping individuals in different situations
feedback. but usually in a one to one relationship,
3 – 100% case management 3 – case management. process to deal with their difficulty, discomfort,
4- Very Satisfactory feedback completed after 1 year. completed within 7-11 months stress or dysfunction and help their
3 – Satisfactory feedback access to programs and services that are
2 – Unsatisfactory feedback 1 - Failed to complete the case 1 –case management. process appropriate to restore their social
1 – Poor feedback management completed within 1 year functioning.

4
Case Conference 5 – with clear & complete 5 – 100% of task Case Conference Proceedings –
Proceedings information completed/acted upon 5 – task completed within a week proceedings containing the agenda and
results of the round table discussion with
4 – with 1-2 information 3 – 100% of task acted upon with 4 – task completed 2 days after 1 the stakeholders upon admission of the
missing missing information /late week client to and discharge from the center,
which includes the required documents
3 – with 2-3 information 1 – Failed to act on the task 3 – task completed 3 days after 1 and the responsibilities of both parties in
missing week terms of case management while the
2 – with 3-4 information client is in the center and upon
missing 2 – task completed after 2 weeks discharge.
1 – with more than 4
information missing 1 – task completed beyond 2
weeks
Progress 5 – no corrections/error 5 – 100% reports prepared and 5 – Performed task within 3 Progress Notes/Report/Anecdotal – A
Reports/Progress 4 - with 1-2 error filed in case folders. weeks after 6-month period of report that contains the result/output of
Notes/Anecdotal 3 – with 3-4 error admission the following activities conducted:
2 - with 5-6 error 3 – 100% of reports prepared and 4 – Performed task within 1 counseling, individual activities and
1 –7 and more error filed in case folders with incorrect month after 6-month period of group dynamics, skills enhancement
data/ late admission activities, spiritual enhancement
3 - within 1 month and 1 week activities, tutorial session and other
1 – Failed to prepare report after the 6-month period of observations regarding the improvement
admission of the client’s psycho-social functioning.
2– within 1 month 2 weeks after
the 6-month period
1 – failed to prepare progress
report
Counseling Report 5 - report completed with no 5—100% of task acted upon 5 - task completed 30-45 minutes Counseling Report – A document
errors after contact with the client containing the result of the one on one
3 – 100% of task acted upon with 4 - task completed 46 mins.-1 conversation to individual client
4- 1-2 data missing/errors errors and delay hour manifesting emotional and psychological
2 - task completed 1 hour stress/in crisis situation and action taken
3 – 3-4 errors/data missing to 15 mins. providing options to the client for the
5
 2- 5-6 errors/data missing 1— Failed to act on task solution of their presented problem.
2 - task completed 1 hour to 30
1 – more than 6 errors/data mins.
missing 1 - task completed beyond 1
hour and 30 minutes
Closing 5 – no revision 5 – 100% of task completed 5 – Task completed 1 week after Closing/Transfer Summary Report – A
Summary/Transfer 4 – 1 revision receipt of Court Order for release report containing a brief narrative report
Summary Report 3 – 2 revisions 3 – 100% of task completed with 4 - task completed within 2 stating the reason for closing or
2 – 3 revision delay weeks transferring the case to the concern
1 – with 4 and more revisions After receipt of court order for stakeholder including the after care
1 – Failed to act on task release services.
3 – Task completed 3 weeks after
Receipt of court order for release
2 - complete after 1 month
1 – Task completed more than 1
month
Recreational Activities 5 – activity conducted with 5 – 100% of task completed 5 – activity conducted at least 7 Recreational Activity- is an outdoor
for CEDC/CICL excellent feedback. hours within the day activity provided to Children in Especially
3 – 100% of task completed with 3 – conducted at least 4 hours Difficult Circumstances (CEDC) and
4- Very Satisfactory feedback delay within the day Children in Conflict with the Law (CICLs)
3 – Satisfactory feedback 1- Conducted at least 3 as a form of therapeutic activity such as
2 – Unsatisfactory feedback 1 – Failed to act on task hours within the day educational trips /field exposure, team
1 – Poor feedback building and the like.

Vocational Technology 5 –with excellent feedback. 5 - task acted upon 5 - the CICL enrolled 10 days
Course/Training before the start of the training Vocational Technology Course/Training
4- Very Satisfactory feedback 3 - task acted with delay course – refers to a short term courses/trainings
in coordination with TESDA availed to
3 – Satisfactory feedback 1 - not acted 4 – the client enrolled 5 days CICL residents of BPYC. This aimed to
before develop or enhance their knowledge and
2 – Unsatisfactory feedback the start of the training course skills on technologies such as welding,
automotive mechanic, vulcanizing and
1 – Poor feedback others, so as to prepare them in their
6
 3 - the client enrolled during the reintegration to the community during
start their discharge at Bahay Pag-asa Youth
Of the training course Center (BPYC) which they can can use as
their means of livelihood.
2 - the client enrolled 1 day after
the
Start of the training course

1 - the client not enrolled

Financial Assistance
(FA)/Livelihood Grant/ Financial Assistance/ Livelihood
Incentives/Services Assistance Grant
Awards/Local Social –An aid provided to Persons with
Pension/Cash For Work Disability (PWD) for the purchase of
assistive devices and/or medical needs
A. Complex: 5 – with excellent feedback 5 – 100% clients need 5 –within 20 days after approval for those with chronic illnesses in the
from clients provided/acted upon of cash assistance payroll/ form of Disbursement voucher/Check.
*Local Social Pension to check/cash advance
Senior Citizen/Person 4 – with very satisfactory 3 – 100% clients need -An aid in the form of cash/checks
with Disability (PWD), feedback from clients provided/acted upon with delay 3 – within 30 days after approval provided to Former Rebels (FRs)/
of cash assistance payroll/ adolescent mothers, individuals or
* Incentives/Service 3 – with satisfactory feedback 1 – not acted upon check/cash advance groups who are small entrepreneurs to
Awards to CDW from clients augment the existing livelihood
1 – more than 30 days after project/provide initial capital for
*Livelihood Assistance to 2- with fair feedback from approval of cash assistance livelihood project that would generate
Adolescent Mothers/ clients payroll/ check/cash advance income for their families..
Special Groups &
Individuals 1 – with poor feedback from Cash Assistance / AICS – an assistance in
clients the form of cash provided to walk in &
*Cash for Work eligible ICS clients with various needs
such as medical, burial, transportation,
*Financial Assistance to other forms of assistance stipulated in
Former Rebels
7
 the guidelines for Financial Assistance
enacted by Sangguniang Panlalawigan

Guarantee Letter is a notice addressed

to hospital heads/Phil. Red Cross
containing the amount of assistance
provided to a certain client with confined
patient/need for blood to be deducted
from their hospital bill with a guarantee
that said amount will be paid by the
Provincial Government through the
PSWDO.

A. Simple 5- 100% clients’ needs acted 5 – Cash Assistance /Guarantee

5-with excellent feedback upon/intervention provided Letter/other interventions
Aid to Individual in Crisis 4-with very satisfactory provided within 2 hours after the
Situation (AICS ) feedback 2- 100% clients needs acted assessment and submission of
Transportation 3-with satisfactory feedback upon/intervention complete requirements
assistance, Burial & 2-with fair feedback provided with delay
Medial through 1-wit poor feedback 3 – Cash Assistance/Guarantee
Cash,/Guarantee letter 1-failed to provide /client Letter/other interventions
needs/intervention provided within 2 1/2 hours after
assessment & submission of
complete requirement

1-Cash Assistance/Guarantee
Letter/other interventions
provided more than more than 2
1/2 hours after assessment and
submission of complete
requirements

8
 5 – 100% of qualified clients 5 – task completed in 5 minutes Food Assistance – Provision of food
Food Assistance 5 –complete food packs received food assistance packs (good for 5 days consumption) to
3 – incomplete food packs 3 - 100% qualified clients 3 – task completed in 10 minutes clients with confined patients to
received food packs with delay different hospitals, stranded individuals
1 – no food packs received 1 - qualified clients unable to 1 – task completed after 15 and other emergency cases certified by
receive family food packs. minutes PSWDO Social Worker.

Summary of Daily 5 – no error/correction 5- 100% cash disbursement 5- recorded/posted within 5-10 Summary/List of Daily Disbursement is a
Disbursement 4 – with 1-2 errors/1-2 entries recorded/posted without delay minutes per client upon receipt of document that contains list of clients provided
lacking complete supporting documents with Financial Assistance daily, their address,
3 – with 3-5 errors/ 3-5 entries 3 – cash disbursement recorded/ type and amount of assistance signed by the
lacking Posted with delay 3- recorded/posted within 11-15 clients opposite their name as proof of receipt
2- with 6-10 errors / 6-10 entries minutes per client upon receipt of of financial assistance.
lacking 1 – cash disbursement not recorded/ complete suppporting docuements
1 – with more than 10 errors posted 1 – recorded/posted 16 minutes and
more per client

5-prepared 2 days after the preceding Disbursement/Liquidation/Replenishment

Disbursement Report/ 5-accurate entries/no revisions 5 -100% cash assistance with week of disbursement Report is a document that contains the list of
Replenishment disbursement report clients provided with finanical assistance for a
3- with 1-3 revisions 3 – 100% of cash assistance with 3- prepared 3 days after the certain period. It inclueds the address of
Disbursment report with error and preceding week of disbursement client and the type and amount of assistance
1-with more than 3 revisions delay provided . For LWCP and Bahay Pag-asa, it
1 – prepared 4 days and more contains official receipts and RER
1-Failed to prepare Disbursement representing purchases during marketing. It is
Report usually prepared on weekly basis and use as
supporting document of replenishment/
liquidation of cash advance.
5 – Without error
Comprehensive Local 5 – 100% CLIP enrollment form 5 –submitted to DILG within 1 CLIP Enrollment Form – 1 page sheet of
Integration Program 4 - With 1 error acted upon week after being signed by CLIP paper containing identifying information
(CLIP) Committee members of each FRs with Joint AFP & PNP
CLIP Enrollment 3 – With 2 errors 3 – 100% CLIP enrollment form Intelligence Committee Report and to be
acted upon with delay 3 –submitted to DILG within 2 routed to 5 inter-agency CLIP committee
9
 2 – With 3 errors weeks after being signed by CLIP members (PNP Provincial Director,
1 – Failed to act on CLIP Committee members Commander WESCOM, Vicar of Apostolic
1 - With 4 and more errors. enrollment form. Vicariate of Puerto Princesa City; PSWDO
1 - Submitted beyond 2 weeks and the Governor) for signature,
after being signed by CLIP endorsement of each FR.
members

Reintegration Plan/ 5 – with no error 5 – 100% of client’s reintegration/ 5 - Document completed within 2 Reintegration Plan – 11 pages of
Intervention Plan intervention acted upon days document containing the identified
4 – with 1 errors needs, responsible agency to respond to
3 – acted upon with delay 4 – within 3 days that needs and time frame. With the
3 – with 2 errors supervision of a Social Worker each FR
1 – not acted upon 3 – within 1 week shall be able to formulate own plan thus,
2 – with 3 errors his/her cooperation
2 – within 2 weeks
1 - 4 and more errors
1 –within 6 months and beyond

Intervention Plan – A document

containing interventions that seek to
restore /develop social functioning of the
client in preparation for their family
reunification and community
reintegration.

10
DISASTER RELIEF 5 – administered 3 weeks before Inventory of Relief Goods is the conduct
OPERATION: 5- with no errors 5 - 100% task acted upon the end of every semester of actual physical count of relief goods
4 - administered 2 weeks before available at the stock room taking into
Inventory of Relief 3- with 5-6 errors 3 - task acted upon with error w/ the end of semester consideration the quantity and
Goods delay 3 –administered 1 week before expiration dates, and other pertinent
1-with 7 or more errors the end of the semester observations as to the present quality of
1 -Failed to act on task 2 –administered 1 day before the goods and the conduciveness of the
end of semester stock room. It is conducted every 6
1 – administered during or after months.
the end of every semester

Inventory Report 5- with no error 5 - 100% task acted upon 5- prepared within 3 days upon
completion Inventory Report is a report that
3- with 5-6 errors 3 - task acted upon with error 4- prepared 4 days contains detailed actual list of relief
and w/ 3- Prepared within 5 days or goods and other disaster relief goods on
1- with 7 or more errors delay more upon completion hand with corresponding quantity,
2 - within six days and more expiration dates and other pertinent
1 -Failed to act on task 1 - Failed to prepare report data being prepared every 6 months
Prepositioning of 5 – request for goods period
Welfare Goods preposition- 5 – 100% request acted upon 5- Goods released within the day
ing releases with complete with of arrival of the vehicle/haulers of
items complete items requesting municipality Prepositioning of Welfare Goods – is the
3- 100% request acted upon with stockpiling of food items to the
3– released with lacking items 4 – Goods released 1 day after municipalities through
1 – not released 1 – Failed to act arrival of the vehicle/haulers of MSWDO/MDRRMO prior to the
requesting municipality occurrence of any disaster/hazard. It is
intended for the immediate assistance
3– Goods released 2-3 days after for the families affected by natural/man-
arrival of vehicle/haulers of made disaster
requesting municipality

2– Goods released 4-5 days after

arrival of the vehicle/haulers of
11
 requesting municipality
1 – Goods released more than 5
days after arrival of
vehicle/haulers of requesting
municipality

5 –FFP prepared in 5 minutes per

pack
Repacking of Family 4 – FFP prepared in 10 min/pack
5 – 100% with complete contents.
Food Pack (FFP) 5 – 100% request for family food 3 – FFP prepared in 15 minutes per Family Food Pack – is a standard package of
packs acted upon. pack food items intended for 1 week consumption
3 – with 1-2 incomplete contents. 2 – FFP prepared in 20 minutes per of 5-6 family members provided to household
1 – No family food packs prepared 3 – 100% of request for family food pack who are victims of natural and man-made
packs acted upon with incomplete 1 – FFP prepared more than 21 disaster. (10kls rice, 1 doz milo @ 22g; 1
contents. minutes per pack. doz. 3 in 1 coffee at 28g; 4 tins corned beef; 6
1 – Failed to act on request tins sardines)

5 – with excellent feedback from 5- 100% request for relief assistance 5- Relief distribution conducted within
victims acted the given schedule set by the Relief Distribution – is an activity conducted
Relief Distribution 4 – with very satisfactory feedback Upon Supervisor after the onset of any disaster or calamity to
from the victims 3-Relief distribution conducted 3-5 provide food augmentation to victims through
3 – with satisfactory feedback from 3-request for relief assistance acted days after the set schedule by the family food packs and other form of relief
the victims upon with delay Supervisor goods to reduce their sufferings.
2- with fair feedback from the 1 – Relief distribution conducted 6
victims 1-failed to act on request days and beyond after the set
1 – with poor feedback from the schedule by the supervisor
victims
Child Development 5 - no revisions 5 – 100% of accreditation result 5- Accreditation Result submitted Accreditation Result – is a 31-page
Center/Worker 4- with 1-2 revisions acted upon to DSWD Regional Office within 2 document containing information
Accreditation 3 - with 3 revisions weeks after the accomplishment regarding the Day Care Center/Day Care
Result 2 - with 4 revisions 3 – 100% of accreditation result of 31-page accreditation tool Worker accredited with assessment/
1 - with 5 or more revisions acted accreditation results and rating based on
Upon with delay 4 - submitted within 3 weeks tallied scores from the different areas
1 - Failed to act accreditation after the (e.g Advancement of Children’s Growth
12
 results. accomplishment of 31-page and Development; Partnership with
accreditation tool Families, Communities & Local
Government Unit; Human Resource &
3 - submitted 1 month after the Development; Supervision; Physical
accomplishment of 31-page Environment & Safety; and relevant
accreditation tool others)

2- submitted within 11/2 months

after the accomplishment of 31- Accreditation result rating is also use as
page accreditation tool basis for the rate of their
incentives/awards given to accredited
5 – 100% of DCW’s MOA 5 – 100% of MOA reviewed and 1- submitted within 2 months DCW/DCC.
Day Care Workers(DCW) reviewed with no errors and endorsed for approval. 5 – MOA reviewed and endorsed
Memorandum of revisions for approval in 3 days upon Memorandum of Agreement – a
Agreement (MOA) 3 - 100% of MOA reviewed with receipt document between the Hon. Governor
4 – 1-2 errors/revisions errors/revisions/late and the Day Care Workers for the
4 – MOA reviewed and endorsed former’s augmentation of monthly
1 – Failed to review and endorse for approval 4 days upon receipt incentives prepared and submitted by
3 – 3-4 errors/revisions MOA the Municipal Social Welfare &
3 – MOA reviewed and endorsed Development Officers to PSWDO.
2 – 5-6 errors/revisions for approval 5 days upon receipt

1 – more than 6 2 – MOA reviewed and endorsed

errors/revisions for approval 6 days upon receipt

1 – MOA reviewed and endorsed

for approval beyond 6 days
5 – Client’s PMRF filled out 5 – 100% walk-in and referred 5 – enrolled within 2 days PhilHealth Enrollment – is a Prov’l.
PhilHealth Enrollment with complete data eligible clients/Point of Care Government sponsored assistance to all
requirements enrolled to PhilHealth 3 –enrolled within 3 days eligible and indigent families.

3 – Clients PMRF filled out 3 – walk-in/ referred clients/Point 1 –enrolled within 4 days or - Regular Enrollment
with 2 errors/missing data of Care enrolled to PhilHealth more - Point of Care
13
 with errors/ late
1 – Client’s PMRF filled up
with more than 3 errors/ 1 –not enrolled
missing data

Draft Ordinance/ 5 – no revision 5 - 100% tasks acted upon 5 – completed within 5 working Draft Ordinance/Resolution – a
Resolution/ 4 – 1 revision days prepared ordinance/resolution for a
Executive Order/ 3 – 2 revisions 3 – task acted upon with missing certain project recommended to the
2 – 3 revisions data /delay 3 -completed within 7 working legislators for its finalization and
Project Proposal for 1 – 4 or more revisions 1 – task not acted upon days adoption /approval.
Livelihood
1 - completed beyond 5 days Executive Order – a documents prepared
to support the legal existence
Project Proposals for: 5 – no revision 5 - 100% tasks acted upon 5 – submitted 2 months before the /reconstitution of social structures.
scheduled activity
 Scholarship 4 – 1 revision
 Children’s 3 – 2 revisions 3 – task acted upon with missing 4 – submitted 1/2 months before the Project Proposals – a 2-4 pages of
Contest 2 – 3 revisions data /delay scheduled activity documents containing information of
 Service Award 1 – 4 or more revisions identified/proposed livelihood or
1 – task not acted upon 3 – submitted 1 months before the activity, the needed raw materials,
 Training
scheduled activity
projected expenses including the labor
2 – submitted less than a month before cost, the target market and the
the scheduled activity projected income out of the project.

1 – failed to submit Project Profile/Project Brief – document

containing information about the
project, its implementation scheme,
resources needed, manpower
Livelihood:
5 – completed within 5 days
requirement and activities for
implementation.
B. Project 5 – no revision 5 - 100% tasks acted upon 4 - completed within 6 days
Profile/Project 4 – 1 revision
Brief 3 – 2 revisions 3 – task acted upon with missing 3 – completed within 7 days
14
 2 – 3 revisions data /delay
1 – 4 or more revisions 2 – completed within 8 -10 days
1 – task not acted upon
1--Completed beyond 10 days

Livelihood Assistance 5- report prepared with no 5-100% beneficiaries visited for 5- conducted 1 1/2 month after Livelihood Assistance Grant Utilization
Grant Utilization Check revision LAGUC the release of livelihood grant Check – (LAGUC) is an activity conducted
(LAGUC) after 1 month grace period upon release
3 - report prepared with 2 3 – beneficiaries visited for 3-conducted more than 1 ½ to 2 of Livelihood Assistance Grant to
revisions LAGUC with delay. months after months after the beneficiaries through actual project visit
release of livelihood grant to check the proper utilization of
1- report prepared with 3 1 – LAGUK not conducted government assistance to ensure that it
or more revisions 1-conducted more than 2 really serve its purpose. An Official
months Receipts or any proof of purchase of raw
materials for the his/her income
generating project shall be required from
the beneficiaries

Project Monitoring - is the actual

Project Monitoring/ 5 - no revisions 5-100% of task acted upon 5- within the specified schedule conduct of visit to projects
Travel Report/ with implemented/funded by the Provincial
Feedback Report 3-with 1-3 revisions 3 – task acted upon with delay report prepared & submitted government/office to evaluate its
within 5 working days upon impact to the beneficiaries and to
1-with more than 3 revisions 1-Failed to act on task return/completion provide technical assistance whenever
3 -5-7 working days after the necessary.
specified schedule with report
prepared & submitted 6-7 within Project Monitoring Report/Feedback
working days upon return Report - a report prepared during
1 – 8 days and beyond with project visit/attendance to trainings and
report prepared and submitted activities relevant to tasks or duties
more 7 working days being performed in the office. It
contains highlights of the visit/activities
15
 with issues and concerns for possible
interventions.
Database System/Data
Banking 5 – no error/no missing 5 – 100% task acted upon5- incorporated in the database Database System/ Data Banking – a system
information system within 15 working days containing relevant data of PSWDO clientele
a. Senior Citizen, 4 – 1-3 errors/missing information 3. – task acted upon with after receipt of masterlist group served/reached. The information
Persons with 3 – 4-6 errors/missing information missing data/delay from municipalities consist of name, address, birthday, age,
Disability, Day Care 2 – 7-10 errors/missing gender and educational attainment. Additional
Children, Child information 1 – task not acted upon 4– incorporated within 20 working data also include type of disability (for PWD);
Workers, 1 – 11 errors and more days after receipt of masterlist from type of assistance provided, source and
Adolescents, the municipalities amount of assistance, and hospital of
Couples, Youth, confinement (for Individuals in Crisis
Cash For Work , 3-incorporated in the database Situation/ICS); position in the organization
Beneficiaries, system within 25 working days (for Officers of Peoples Organizations); type
Peoples after receipt of masterlist of abuse (for WEDC/CEDC); type of offense
Organizations from municipalities (for CICL); and; number of children and type
of birth control being used for couples on
2-incorporated in the database reproductive health.
system within 30 working days
after receipt of masterlist
from municipalities

1-incorporated after 30 working days

after receipt of masterlist
from municipalities

b. Individuals in Crisis 5-incorporated in the database

Situation (ICS), system within the day after the
PhilHealth Intake Interview
Beneficiaries,
Former Rebels 3 – updated/incorporated 2-3
(FR), Children in days after intake interview
Conflict with the
Law (CICL), 1 – updated/incorporated 4 and
16
 Women/Children in beyond after intake interview
Especially Diffcult
Circumstance
W/CEDC

c. Disaster Victims: 5– incorporated to the database

system within 30 days after the
conduct of relief distribution

3– incorporated to the database

system within 45 days after the
conduct of relief distribution

1-incorporated to the database

system after 46 days and beyond
Philippine Registry of Persons with
Disability (PRPWD) – is a form containing all
PRPWD Template/PWD 5 – 100% PRPWD template/Profile 5–PRPWD Template/profile necessary information of PWD clients in
Profile received from target consolidated within 1 month each municipality of Palawan. These
5 – PRPWD Template municipalities consolidated after each quarter information are used to determine their
consolidated with no revision medium and long term needs which should
3 - PRPWD template/profile 3 –PRPWD Template be addressed upon for their well-being. It is
3 – PRPWD Template Received from target muni- consolidated within 1 ½ also use as basis in formulating programs,
consolidated with 1 to 2 revisions cipalities consolidated with months after each quarter projects and activities to uphold their human
delay rights and towards inclusive development.
1– PRPWD Template with more 1 – PRPWD Template/profile
than 2 revisions 1 – PRPWD Templates/profile consolidated within 2 months after
received not consolidated each quarter

Contract of Services and 5 – no revision w/ complete 5 – 100% of tasks acted upon 5 – prepared within the day Contract of Service and Job Order – is
Job Order Contracts (for requirements a document signed by the contracting
PSWDO Contractual and 4 – with 1 revisions and with 3 – 100% of tasks acted upon 4– prepared 1-2 days after parties ( the Prov’l/Gov’t and the
Cash For Work) complete requirements with corrections and delay. contractee) before a person/employee
3 – with 2 revisions & 3 – prepared 3-4 days reports for work/duty , indicated
17
 complete requirements 1 – Failed to act on task therein is his work of assignment ,
2 – with 3 revisions & 2 – prepared 5 days and after duties and functions, salary and period
incomplete requirements covered. This also includes verification
1 – with 4 or more revisions & 1 – prepared more than 1 week of information indicated on its
incomplete requirements after supporting documents (PDS & etc.)

Application for Cash 5-with complete entries/no 5-100% required documents prepared 5-required documents pre- Application for Cash Advance – is a
Advance (As Special revisions and submitted for approval pared and submitted for document that consist of Gen. Form No. 57
Disbursing Officer) approval within 5 days also known as Request for
3-with 1-2 revisions 3 – Application for Cash Advance Bonding/Cancellation of Bonds by
prepared with lacking documents/ late 3-prepared and submitted accountable officials/employees;
1- With 3 or more revisions for approval within 6-7 days Confirmation letter for the approved bond by
1-Failed to prepare and submit the Bureau of Treasury and Designation
1 –prepared and submitted for approval Order as Special Disbursing Officer by the
within 8 days and beyond Governor being processed for petty cash in
payment of financial assistance for AICS;
C/A for incentives of Day Care Workers and
Local Social Pension of Senior Citizens.

Liquidation of Cash 5- correct attachments/no revision 5-100% cash advance liquidated 5-prepared and submitted: Liquidation of Cash Advance – is a
Advance *1 month after disbursement document that consist evidences of
*Disbursement Report 3-With 1-2 revisions 3 - 100% cash advance liquidated for Local Social Pension/Day disbursements such as special payrolls that
with revisions and late submission. Care Workers’ Incentives corresponds to the amount of cash advance
*15-19 days after the end of calendar approved to the Special Disbursing Officer.
1-with more than 3 revisions 1-Failed to liquidate cash advance year (for PWP Financial It should be submitted to the accounting
Assistance, Bahay Pag-asa office one month after the total disbursement
& LWCP) and/or during the cut-off date of the
3-prepared and submitted Provincial Treasurer’s Office.
*1 ½ months after disbursement for
Local Social Pension & Day Care
Workers Incentives
*20-24 days after the end of calendar
year (for PWP, Bahay Pag-asa &

18
 LWCP)
1-Prepared & submitted
*2 months after disbursement for
Local Social Pension/Day Care
Worker’s Incentives
* 25 days after the calendar
( for PWP Financial Assistance ,
Bahay Pag-asa and LWCP )

COMMON PERFORMANCE STANDARDS AND MEASURES

COMMON OUTPUTS QUALITY/EFFECTIVENESS EFFICIENCY TIMELINESS OPERATIONAL DEFINITION

PERFORMANCE MANAGEMENT
A. TARGET/ 5 – complete, no corrections OPCR Target/Commitment setting- the first
COMMITMENT SMART success indicators 5 - 1 OPCR/IPCR 5 - OPCR submitted on Sept. phase where major final outputs arising
SETTING In quality, efficiency and Requirements Complied 15 -23 to PPDO/PMT from the core and support functions of
timeliness with 4 - submitted on Sept. 24- Oct. 2 the office shall be indicated as
OPCR/IPCR 4 - one to 4 corrections/ (no corrections/early PPDO/PMT performance targets aside from the
revisions submission) 3 – submitted on Oct. 3 – 11 to office commitments identified under
3- 5 to 10 PPDO/PMT each strategic priority/ initiative.
corrections/revisions 3 – 1 OPCR/IPCR requirements 2 – submitted on Oct. 12 - 20 Performance targets/success indicators
2 -11 to 15 corrections/ Complied ( with revisions to PPDO/PMT such as quality/effectiveness, efficiency
revisions and 1 – submitted on Oct. 21 –Dec. and timeliness shall be SMART

19
 Late submission) 31 to PPDO/PMT (specific, measurable, attainable,
1 – more than 15 corrections/ 0 - submitted after Dec. 31 of the realistic, time-bound). Two forms used
Erasures/revisions 1 – complied until Dec. 31 with covered period to PPDO/PMT for setting the targets, the Office
more than 15 errors Performance Contract and Review
IPCR (OPCR) for the following year’s
5 – submitted on Dec. 15 – 23 to performance targets is submitted 1st
Office Head/PHRMO week of October to PPDO/PMT and the
4 –submitted on Dec. 24- Jan.4 Individual Performance Commitment
to Office Head/ PHRMO and Review (IPCR) is prepared based
3 – submitted on Jan. 5 -13 to on the approved OPCR targets to be
Office Head/ PHRMO submitted to PHRMO the 1st week of
2 – submitted on Jan 14-22 January
Office Head/PHRMO
1 - submitted on Jan 23 – Dec. 31
to Office Head/PHRMO
0 - submitted after Dec. 31 of
covered year
B. PERFORMANCE 5 – monitoring/coaching with 5 – submitted 1 to 5 of April, Performance Monitoring– the stage
MONITORING AND excellent feedback 5- 100% coaching/monitoring July, Oct and January after where supervisors enhance the
COACHING 4 – monitoring/coaching acted upon the end of the quarter potentials of every employee under
with very satisfactory month. them, periodically checking on the
Coaching and feedback 3 – 100% coaching/monitoring 4 - submitted on 6 to 10 of progress and quality of work output of
Monitoring 3 - monitoring/coaching with acted upon late April, July, Oct and the office, division and individual. Rater
satisfactory feedback 1 – failed to comply January after the end of address factors that either help or
2 - monitoring/coaching the quarter month hinder effective work performance and
With unsatisfactory 3 - submitted on 11 to 15 of design tracking tools/monitoring
feedback January, April, July, and Oct. strategies as needed. May be
1 - monitoring/coaching done after the end of the quarter conducted through meetings, one- on-
With poor feedback month one discussion, memorandum and
2 - submitted 16 to 20 of review of pertinent documents such as
April, July, Oct. and Jan. reports, communications and tracking
after the end of the forms to ensure timely completion and
quarter month quality execution of deliverables.
20
 1 - submitted on 21-31 Monitoring is also done to avert any
of April, July, Oct and Jan. untoward incident or address
after the end of the constraints/ challenges.
quarter month Coaching – a critical function of the
0 – submitted after the end of supervisor to empower and help
January, April, July, Oct and individual employees in their work
a year or more after the assignments. Team coaching in the
covered year management of work focused on
shared goals to accomplish a task may
be done by the supervisor
C. PERFORMANCE OPCR/IPCR OPCR Performance Review and Evaluation –
REVIEW AND 5 – no corrections/erasures 5 – 100% documents prepared 5 – submitted on Jan. 5-13 for the the phase where both office and
EVALUATION corresponding targets and submitted 2nd sem. and on July 5-13 for individual employee’s performance
4 –1 to 2 corrections/erasures 3 – 100% documents prepared the 1st sem. to PPDO/PMT targets and measures as approved in
corresponding targets with delayed submission 4 - submitted on Jan.14-22 for the office and individual performance
3 – 3-5 corrections/erasures 1 – failed to submit for the 2nd sem. & on July 14- contracts) are objectively assessed by
OPCR AND IPCR corresponding targets 22 for the 1st sem. to the rater and gaps between the actual
ACCOMPLISHMENT/ 2– 6-10 corrections/erasures PPDO/PMT and desired performance are
RATING corresponding targets 3 – submitted on Jan. 23-31 for determined.
1 – 11 and above corrections/ the 2nd sem.& on July 23-31
revisions for the 1st sem. to PPDO/PMT
2 – submitted on Feb.1-9 for
the 2nd sem. & Aug. 1-9 for
the 1st sem. to PPDO/PMT
1– submitted on Feb.10 - Dec 31.
for the 2nd sem. & August 10 –
Dec. 31 for the 1st sem. to
PPDO/PMT
0- submitted after Dec. 31 of the
next covered period/year
IPCR
5 – submitted on Feb. 15-23 for
the 2nd sem. & on Aug. 15-23
21
 for the 1st sem. to Office Head/
PHRMO.
4 – submitted on Feb. 23-March
2 for the 2nd sem.& on Aug.
. 24-Sept. 1 for the 1st sem. to
Office Head/PHRMO
3 – submitted on March 3-11 for
2nd sem.& on Sept.2-10 for
1stsem. to Office Head/PHRMO
2 – submitted on March 12-20 for
2nd sem. & on Sept. 11-19 for
1st sem. to Office Head/PHRMO
1 - submitted on March 21-Dec.
31 for the 2nd sem. & Sept. 20
Dec. 31 for the 1 st sem. to
Office
Head/PHRMO
0 – submitted after Dec.31 a year
after or more of the covered
period/year
Individual Development Plan/
D. PERFORMANCE 5 – no corrections/revisions 5 – 100% documents prepared 5 – Individual Development Plan Consolidated Individual Development
REWARD AND Interventions matching and submitted submitted by Supervisors/ Plan - Head of Office and Supervisors
DEVELOPMENT competency gaps 3 – 100% documents prepared Head of Office on February shall discuss with individual employees
PLANNING 4 –1 to 2 (with revisions/delayed 15-19 to assess their strengths, competency
corrections/revisions Submission) 4 - submitted on Feb. 20-24 related performance gaps and the
3 – 3-5 corrections/revisions 1 – failed to submit 3 – submitted on Feb.25-28/29 opportunities to address these gaps,
CONSOLIDATED/ 2 – 6-10 corrections/revisions 2 - submitted 1st week of March career paths and alternatives. The
INDIVIDUAL 1 – 11 and above corrections/ 1- submitted after the 1st wk result of the performance evaluation/
DEVELOPMENT PLAN /revisions of March and the covered assessment shall serve as inputs to
year identifying and providing interventions
0 – submitted after March and needed based on the developmental
beyond the covered year needs identified. Offices are to submit
22
 the consolidated individual
development to the Human Resource
Management Office the during the 1st
quarter for incorporation to the Human
Resource/Career Plan and the basis for
rewards and incentives.
E. TRAINING 5 - excellent TOW Demand/Customer Driven: Training – a short program designed to
ORIENTATION evaluation feedback 5 – TOW facilitated/conducted develop knowledge, skills and attitudes
WORKSHOP (TOW) 4 – very satisfactory TOW 5 – 100% of TOW activity on given schedule of employees
evaluation feedback completed responsive to Orientation - is the process of helping
3 – satisfactory evaluation participant’s need 3- TOW postponed/re-scheduled new employees settle into a new job or
feedback new assigned task or re-orientation of
2 – unsatisfactory evaluation 3- 100% TOW completed at a 1- failed to conduct/facilitate new updates
feedback later date TOW Workshop – is a seminar, group
1 – poor evaluation discussion or the like that emphasizes
feedback 1 – failed to act on request exchange of ideas/information and the
demonstration and application of
techniques, and skills
TOW proposal - a
suggestion/recommendation to
conduct a training, orientation or
workshop approval/acceptance. It
includes training objectives, estimates
of budgetary requirements, schedule
and other relevant information.
CUSTOMER ASSISTANCE
Walk-in/phone calls 5 - excellent customer 5 - walk-in/phone calls/ Walk-in/phone calls – assistance
feedback technical assistance provided to individuals/groups
Technical Assistance 4 – very satisfactory 5 – 100% requests acted upon responded within 1-5 involving procedural queries and
Customer feedback seconds clarification of policies and other
3 - satisfactory customer 3 – 100% request acted upon 4 - walk-ins/phone calls/ assistance/information needed. A
feedback With Delay technical assistance logbook/journal contains the details of
2- unsatisfactory customer responded after 6-10 the service extended.
23
 feedback 1 – request not acted upon seconds
1 – poor customer feedback 3 - walk-ins/phone calls/ Technical Assistance - involves more
technical assistance specialized knowledge and skill in a
responded within 11-15 specific field or area of expertise.
seconds Requires competency and time
2 – walk-ins/phone calls/ compared to an ordinary query/
technical assistance assistance extended.
responded 16-20 seconds Ex. Radio guesting/resource
1 – walk-ins/phone calls/ person/consultation on a particular
Technical assistance topic/subject
responded within 21
seconds and more
NETWORKING/ 5 –networking/linkaging 5 – task done within the day Networking/Liaison Work- involves
LINKAGING/MEETINGS accomplished excellently 5 –100% networking/liaising connecting, linking, coordinating with
4 – networking/linkaging requests acted 4 – task done within 2-3 days individuals, other offices/agencies to
very satisfactorily accomplish assigned tasks and or
accomplished 3 –100% networking/liaising 3 – task done within 4-7 days activities. May include meetings (one-
3- networking/linkaging requests acted upon with on-one, or in groups), follow-up by
accomplished delay 2 – task done within 8-12 phone or in writing.
satisfactorily Days
2 – networking/linkaging 1- failed act upon networking/
unsatisfactorily Liaising requests 1 – task done 13 days and
accomplished More
1 – poorly accomplished
SECRETARIAT WORK 5 – task completed within 5 Secretariat work – includes the sending
- Attendance 5– No corrections/revision 5 – 100% task acted upon working days before the out of notice of meeting either by
- Agenda 4 – 1-2 corrections/revisions meeting phone or written form to the members;
- Notice of Meeting 3 – 3-5 corrections/revisions 3- 100% task acted upon with 4 – task completed 4 working the preparation of the agenda before
2 – 6-10 revisions/late submisson days before the meeting the meeting; and the taking of the
corrections/revisions 3 – task completed 3 working attendance and minutes of the
1 – more than 10 1 –failed to act/comply days before the meeting meeting on the scheduled date as well
corrections/revisions 2 – task completed 2 working as the formulation of resolutions taken
days before the meeting from the minutes of the meeting.
24
 1 – completed 1 day before the
meeting
- Minutes of the Meeting
- Resolutions 5 – task completed within 1- 2
working days after the
meeting
4 – task completed 3-4 working
days after the meeting
3 – task completed 5-6 working
days after the meeting
2 – completed 7-8 working
days after the meeting
1 - completed more than 9-15
days after the meeting
0 – beyond 15 days after the
Meeting
ADMINISTRATIVE SERVICES
I . A. ADMIN. ISSUANCES 5 – no correction/ revision 5 – task completed Admin. Issuances – includes
4 – 1–2 corrections/ 5 – 100% task acted upon Complex – within the day preparation of complex issuances such
revisions Simple (Pro-forma)- 30 min. as executive orders, memorandum of
3- 100% task acted upon with 4 – task completed within agreement and simple issuances such
3– 3–4 corrections errors and late Complex - 2 days as office orders, special orders, travel
/revisions 0 –failed to act/comply Simple - within the day orders issued by the Governor,
3 – task completed within Provincial Administrator and the
2 – 5 – 7 corrections/ Complex - 3 days department/unit heads.
revisions Simple - 2 days
2 – task completed
1 - more than 7 Complex - 4-5 days
corrections/ Simple - 3 days
revisions 1 – task completed
Complex – 6 days or more
Simple – 4 days or more
B. COMMUNICATIONS 5 – no correction/ revision 5 – task completed within 1-2 hrs Communications – comprises all letters
25
 5 – 100% task acted upon for complex; 10 min. simple (simple - max. 10 minutes)– pro-forma
4 – 1–2 corrections/ 4 – task completed within 3-4 hrs e.g transmittals, endorsement, etc.),
revisions 3- 100% task acted upon with complex; 11-15 min. simple and complex – letters with
errors and late 3 – task completed w/in the day information/data needed), written in
3– 3–4 complex;16-30 min. simple response to communications
corrections/revisions 1 –failed to act/comply 2 – task completed after 1-2 days forwarded to the different offices and
complex; 31-45 min. simple those written to seek information or
2 – 5 – 7 corrections/ 1 – task completed after 3 or clarification to other offices/agencies.
revisions more days complex; 31 min.
and more for simple
1 - more than 7
corrections/
Revisions
C. REVIEW/INITIAL/SIGN 5 – complete review 5 – 100% documents 5 – simple – 5-10 minutes Review/Sign Documents – involves
DOCUMENTS reviewed/signed Complex – 10-15 minutes the checking/examining of
4 – 1-2 missed items 4 – simple – 11-15 minutes documents/papers by
3 – 100% documents reviewed/ Complex – 16-20 minutes Heads/Supervisors /designated staff
Signed with delay and 3 – simple 16-20 minutes before affixing initials/signature by the
3 - 3-4 missed items corrections Complex – 21-25 minutes concerned before release.
1 – failed to act 2 – simple – 21-25 minutes
2 – 5-6 missed items Complex – 26-30 minutes
1 – simple – more than 26 min.
1 – more than 6 missed Complex – more than 30
iitems minutes
C. MANDATORY 5 – submitted a week ahead Mandatory Requirements – are
REQUIREMENTS 5 – no corrections / 5 – 100% task acted upon before cut-off date documents prepared by the different
revision 4 – submitted 2-4 days offices required by the Civil Service for
4– 1–2 corrections / 3 - 100% task acted upon with ahead of schedule submission, e.g. SALN, PDS, LEAVE, DTR
revisions errors and late 3 – submitted on schedule with supporting documents attached
3– 3–4 corrections 2 – submitted 1-3 days after
/revisions 1 – failed to act/comply cut-off date
2–5 – 7 corrections/ 1 – submitted more than 3
revisions days after cut-off date
26
 1 - more than 7
corrections/
revisions
D. ATTENDANCE TO 5 – complete uniform/ 5 – 100% mandatory activities Official activities – include
MANDATORY appropriate dress code attended 5- 30 min. early functions/events accompanied by a
FUNCTIONS/ with ID, finished 4 - 90-99% attendance 4 – 29 - 01 minutes early memorandum requiring all
ACTIVITIES activity 3 - 80-88% attendance 3 - on schedule officials/employees to attend/
3 – incomplete uniform, 2 - 70-79% attendance 2 – 01 to 30 minutes late participate e.g. flag ceremony, parades,
did 1 - 69% a and below attendance 1 – more than 30 minutes late etc
not finish activity 0 – failed to attend mandatory
1– not in uniform, had only activities
attendance
checked/left
E. MANDATORY REPORTS 5 – no 5 – submitted 5 days(a week Mandatory Reports – obligatory
corrections/complete 5 – 100% task acted upon ahead) before cut-off date documents such as monthly, quarterly,
entries 4 – submitted 2-4 days annual and other reports as a
4 – 1-2 revisions/missing 3- 100% task acted upon with ahead of schedule requirement in the performance of
entries errors/late 3 – submitted on schedule assigned task/function for submission
3 – 3-5 revisions/missing 2 – submitted 1-3 days after to the supervisor or other
entries 1 –failed to act/comply cut-off date offices/agencies requiring such reports
2 – 6-10 revisions/missing 1 – submitted more than 3
entries days after cut-off date
1 – more than 10
revisions/missing
entries
II. FINANCIAL MANAGEMENT
Programmed Appropriation and
A. Budget Execution 5 – no corrections 5 – 100% budget preparation 5 – submitted 4 working days Obligation by Object of Expenditures
forms (AIP, LBP5, /correction forms ahead of schedule (LBP2) – a document that presents the
LBE3, LBE3A) prepared and submitted 4 – submitted 2-3 working days Object of Expenditures, Account Code
4 – 1 minor ahead of schedule using the Revised Chart of Accounts for
correction/erasures 3 – 100% budget preparation 3 – submitted on July 15/ as LGU’s as prescribes under Audit
forms scheduled Circular No. 2015-009 dated Dec. 1,
27
 3 – 2 minor prepared with errors/late 2 - submitted 1-7 working days 2015, actual expenditures incurred in
corrections/erasures submission after the schedule the past year, current year’s
1 – submitted 8 working days or expenditures for the 1st sem. – actual
2 - 3 minor corrections 1 - Failed to comply more after the schedule expenditures as certified by the Local
Accountant and 2nd sem. – estimated
1 – 4 or more minor expenditures prepared by the
corrections Department Head and the proposed
expenditures for the budget year.
Submitted to the Budget Office.
Mandate, Vision/Mission, Major Final
Output, Performance Indicators and
Targets (LBP4) – a document that
presents the provision of the LGC on
the mandate of the department/office,
the vision or the future role of the
department/office in attaining the
vision, and the Organizational Outcome
of the specific short-term benefits to
clients and the community as a result of
the LGU’s delivery of major Final
Outputs. Submitted to the PPDO.
REGULAR FUND Summary of Financial and Physical
5 – no correction/erasures 5 – 100% budget 5 – submitted 2 working days Performance Targets (LBE3) - a
B. Budget Execution execution/other ahead of schedule document that serves as basis in
Documents (LBE3, 4 - 1 corrections/erasures financial documents with no comparing actual level of
LBE3a) errors/submitted early 4 – submitted 1 day ahead of accomplishment for the preceding year
3 – 2 corrections/erasures schedule and knowing the available resources for
C. Other Budget 3 – 100% budget execution/other the budget year. Submitted to PPDO.
Execution 2 – 3 corrections/erasures financial documents with 3 – submitted on schedule (5
Documents/Financial errors/late submission working days upon approval Detailed Financial and Physical
Documents 1 – 4 or more corrections/ of the Local Expenditure Performance Targets (LBE3a) – a
(FP, PPMP, Request erasures 1 – failed to comply Program (LEP) document that presents the quarterly
for Hiring and breakdown of the financial allocation
28
Personnel Schedule) 2 – submitted 2 working days that is needed to accomplish a specific
after the schedule level of target. Submitted to PPDO.
LOCALLY FUNDED
PROGRAMS AND 1 – submitted 3 or more working Work and Financial Plan – is a
PROJECTS/20% days after the schedule prescribed budgetary form showing the
DEVELOPMENT total Authorized Appropriation and
FUND their net program of a particular office
for a specific fiscal year indicating the
Budget Preparation Monthly Allocation of Appropriations
Forms (LBP2,LBP4) based on the Object of Expenditure
classified as to Personal Services,
Budget Execution Maintenance and Other Operating
Documents Expenses and Capital Outlay. Submitted
(LBE3, LBE3a) to the Budget Office.

Other Budget Project Procurement Management

Execution Plan – a plan providing the details on
Documents the mode of end schedule of
/Financial procurement, technical description and
Documents specifications of the goods, equipment
(FP,PPMP, Personnel and civic works to be procured and
Schedule and their proposed estimated budget.
Request for Hiring) Submitted to the PGSO.

Personnel Schedule – prescribed form

submitted by the different offices
showing the proposed total number of
contractual/job order employees of a
particular office/PAP’s for the fiscal
year indicating the position title, salary
grade, proposed monthly or daily rate,
period of employment and proposed
annual rate of the contractual/job
29
 order employee. Submitted to the
PHRMO for review/initial and
forwarded to the Budget Office
review/approval of funds
Request for Hiring – required form
based from approved Personnel
Schedule/Work & Financial Plan
showing the total number of
contractual/job order employees of a
particular office/PAP’s for a fiscal year
indicating the name, position title,
approved monthly or daily rate, period
of employment and area of assignment.
Approved by the Governor and
submitted to the PHRMO with
attached PDS for review/preparation
of contracts/ job orders.
Other Financial Documents 5 – no 5 – 100% documents complied/ 5 – prepared within 2 hours Other Financial Documents – are other
– ObR, DV, PR, Special corrections/erasures /acted upon budgetary documents needed based on
Payrolls, etc. 4 – prepared within 3 hours the approved Annual Budget in
4 – 1-2 3 - 100% documents complied/ consonance to the approved
corrections/erasures Acted upon with errors/late 3 – prepared within 4 hours accomplished budget execution forms
and documents that include Obligation
3 - 3-5 1 – failed to comply 2 - prepared 1 hour late Request (ObR), Disbursement Voucher
corrections/erasures (DV), Purchase Request (PR), Special
1 – prepared 2 hours late Payrolls and other documents involving
2 – 6-10 money matters. Submitted to the
corrections/erasures Budget Office.

1 – more than 10
corrections
/erasures
III. RECORDS MANAGEMENT
30
A. Incoming/Outgoing 5 – no revision/complete 5– incoming/outgoing documents Incoming – documents coming in are
entries 5 – 100% complied/acted upon received, recorded, released, received, recorded and routed to
within the day concerned individuals
4 – 1-2 revisions/missing 3 – 100% acted upon/complied 4- incoming/outgoing documents Outgoing – documents released/
entries with corrections/late received, recorded, released transmitted to different offices, in hard
the following day or soft copy or packaged documents
3 – 3-5 revisions/missing 1 – failed to comply 3- incoming/outgoing documents are also recorded
Entries received, recorded, released
after 2 days
2 – 6-10 revisions/missing 2- incoming/outgoing documents
Entries received, recorded, released
after 3 days
1 – more than 10 1- incoming/outgoing documents
revisions/missing received, recorded, released
entries after more than 4 days

B. Filing and Retrieval 5 – complete, systematic 5 - 100% documents filed/ 5 – documents filed/retrieved Filing – documents are alphabetically
of Records files retrieved within the day within 1 minute or numerically filed in boxes/ filing
4 – 1-2 misplaced files 4 – documents filed/retrieved cabinets for easy access and retrieval
3– 3-5 misplaced files 3 - 100% unsystematic files with within 2-3 minutes
2 – 6-10/misplaced delayed retrieval/errors 3 – documents filed/retrieved Retrieval – documents systematically
files within 4-5 minutes filed are easily accessed/retrieved.
1 – more than 10 1 – failed to locate file/retrieve 2– documents filed/retrieved
misplaced files Documents within 6 – 8 minutes
1 –documents filed/retrieved.
within 8 min. and more
C. Disposition of 5 – no correction in 5 – disposition of records done Disposition of Records– the systematic
Records sorting, 5 –100% disposition of records within the 1st week of January transfer of Non-current records from
labeling and packing acted upon during the year office to storage area, identification
- Periodic examination valueless records, 4 – disposition of records done and preservation of archival records
of agency files once 4– 1-2 corrections in 3 – 100% records disposed with within the 2nd week of January and the destruction of valueless
a sorting, errors/late records
year to identify labeling and packing 3 – disposition of records done
31
 valueless records to valueless records 1 – Failed to dispose of records within the 3rd week of January Valueless records–all records that have
be 3 – 3-5 corrections in during the year reached the prescribed retention
requested for
sorting, 2 – disposition of records done period and outlived the usefulness to
disposal labeling and packing within the 4th week of January the agency/government as a whole are
- Separate records for valueless records 1 – disposition of records done sorted, segregated and removed from
disposal from those 2 – 6-10 corrections in w/in the 1st week of February files. A request to GSO is made with the
for further retention sorting, labeling and list of documents/ records for
based on NAP packing storage/disposal.
General valueless records
storage Records 1 – more than corrections
Disposition Schedule sorting, labeling and
packing valueless
records
D. Reproduction/ 5 – clear copies 5 – 100% of requests for 5 – print-outs/photocopies Reproduction/Photocopy – are print-
Photocopy reproduction/photocopy within the day outs/photocopies validated from
4 – 1-2 unclear lines acted upon/no waste 4 – print-outs/photocopies original documents either for TOW
3 - 100% documents within 2 days distribution, or attachments as
3 – 3-5 unclear lines printed/reproduced with 3 – print-outs/photocopies supporting documents
errors/waste within 3 days
2 – 6-10 undlear lines 1 – failed to act on requests to 2 - print-outs/photocopies
print/photocopy within 4-5 days
1 – more than 10 unclear 1- print-outs/photocopies
lines within 6 days or more
E. Certification of 5 – no corrections 5 – 100% of requests for 5 – done within the day Original documents are photocopied
Machine/True Copies 4 – 1-2 corrections certification acted upon and certified as machine/photocopies
3 - 3-5 corrections 3 – done a day after by the originating office as supporting
2 – 6-10 corrections 3 - 100% documents documents/attachments. Documents
1 – more than 10 Certified with 1 – done 2 or more days after photocopied/ reproduced that are
corrections corrections/delay certified include: contracts/job orders,
payrolls, and other personnel related
1 - failed to act on requests papers.

32
 F. Upload/Download 5 – complete download 5 – uploaded/downloaded Upload- documents /information /data
documents 5 – 100% uploaded/ downloaded within 3 minutes/ page are entered in the computer data base
4 –1-2 incomplete documents requested done 4 – uploaded/downloaded or website / internet.
download/corrections within 4-5minutes/page Download is getting/transferring
3 - 100% uploaded/downloaded 3 – uploaded/downloaded documents – circulars, researched
3 – 3-5 incomplete with errors/late within 6-8 minutes/page materials, reports, communications
download/corrections 2 - uploaded/downloaded from the internet for printing.
2 – 6-10 ncomplete 1 – failed to upload/download as within 9-10 minutes/page
download/correctons Requested 1 - uploaded/downloaded
w/in 11-15 minutes/page
1 – more than 10
incomplete/corrections
Citizens Charter/Updated 5 - updated no error 5- 100% acted upon 5 – submitted by end of March of Citizens Charter – is Manual of Operation of
Citizens Charter 3 - updated with 2 errors 3– acted upon with errors and Every year the office that contains the Vision, Mission;
1 – updated with 3 or Delay 3– submitted between April 1-15 Objects; Programs and Services; clientele
more 1 – not acted upon Of every year groups; Organizational Set-Up; Service
errors 1 – submitted on April 16 and Pledge; Work Flow Charts of every
Beyond Division’s/Unit’s major functions or frontline
services. Also includes required documents
for services to be availed by the clients
IV. TRANSPORT & MAINTENANCE
A. Transport Service 5 – no traffic violation, 5 – 100% driving/transport 5 – official driving/ transport Transport Service – is the conveyance
driver in services requested Services responded within 15 of passengers to and from the place of
proper attire 3- 100% driving services acted min.– 30 min origin and to its destination in
4- 1-2 traffic violations/ upon 4 – official driving/ transport government vehicles accompanied by
proper with delay/traffic violations service acted upon within trip tickets
attire lacking 1 – failed to respond/act upon 31 min. to 1 hr.
3 – 3-4 traffic Request 3 – official driving/ transport
violations/lacking Service acted upon 2-4
in proper attire hours
2 –5- 8 traffic violations, 2 - official driving/ transport
inappropriate attire of Service acted upon within
driver 5-6 hrs.

33
 1 – more than 8 traffic 1 - official driving/ transport
violations service attended to more
and inappropriate than 7 hours,
driving
attire
B. Trip tickets/gasoline Trip ticket Trip Ticket – is a document required for
consumption Report 5 – no correction in trip 5 – 100% trip tickets/gasoline 5 – trip ticket accomplished the use of government vehicle with the
tickets/gasoline consumption report before 4 hrs. before the trip; driver’s name, plate number,
consumption and after the trip with less 4 – trip ticket made within 3- 2 authorized passengers, destination/s,
report wastage of fuel and hours purpose/s authorized by the Head of
4 – 1-2 correction in trip lubricants before the trip; Office with information of the
ticket/gasoline 3 – 100% reports complied with 3 – trip ticket made within departure time/place and time of
consumption wastage and late submission 1 hr. before the trip; arrival/place with total distance
report 2 – trip ticket made 1-2 hrs. traveled and liters of gasoline/diesel
3 – 3-5 corrections 2 – 99-50% reports complied trip after the trip; used to be accomplished by the driver.
2 – 6- 8 correctiosn 1 – trip ticket made 3 – 4 hrs.
1 - more than 8 1 – failed prepare/submit report after the trip
corrections
Gasoline Consumption Report Gasoline Consumption Report –
5 - Prepared report one hour includes the balance in tank of the
after vehicle whether it was issued from the
after the trip stock or purchased outside.
4 – 2-3 hours after the trip Accomplished by the driver every trip
3 – 4-5 hours after the trip and consolidated into monthly
2 – 6-8 hours after the trip. consumption report.
1 - a day or more after the trip

C. Vehicle Maintenance 5 – all systems thoroughly 5 – vehicle maintenance checked Vehicle maintenance – a scheduled
cleaned/checked of 5 – 100% tasks completed/acted last week of the month regular comprehensive vehicle check
motor vehicle/; in upon 4 – vehicle maintenance check and cleaning undertaken to keep the
good running condition, 3- 100% task completed/acted last week of every 2 months vehicle in good running condition.
able to travel long distance upon with delay 3 – vehicle maintenance 4 x a Performing BLOW BAG before every
3 - vehicle in running 1 – failed to complete/act upon Year, every last week of trips made: B- brakes, L- lights, O – oil,
34
 condition but unable Tasks April, June, Sept. and Dec. W- water, B – battery, A- air, G-
to 2 - vehicle maintenance done gasoline is a must for every driver and
travel long distance semi-annually, last week of performing minor trouble
1 – failed to clean/check June and December shooting/repair.
Vehicle before driving 1 – once a year vehicle
and not running maintenance
condition

35