Indian Institute of Management Sirmaur

Course Outline

Programme : MBA

Name of the Course: Operations Management

Core / Elective: Core Cap (for Elective): NA

Credit: 1

Academic Year & Term: 2023-24 & Term II

Course Coordinator: Prof. M. Pachayappan, and Prof. M. Narpat Ram Sangwa
Email: [email protected], [email protected]

Instructor: Prof. M. Pachayappan ( Sessions 1 – 10; Section: A, B, C, D, and E)

Affiliation: IIM Sirmaur
Email: [email protected]

Instructor: Prof. Narpat Ram Sangwa ( Sessions 11 – 20; Section: A, B, C, D, and E)

Affiliation: IIM Sirmaur
Email: [email protected]

Introduction

In this course, we'll explore operations management, a field crucial for overseeing the creation of goods
and services within organizations. Emphasizing practical relevance, we'll focus on current industry
practices, real-time analysis, data-driven decision-making, and the exciting realm of smart manufacturing
and operations. The course equips you with the skills needed to excel in a dynamic business environment,
where quick, informed decisions impact success. Whether aspiring to lead operations departments or
contribute to an organization's overall performance, you'll transform into an operations management expert
prepared for the challenges of today's competitive landscape.
Course Objective and Key-takeaways from the course
a. This course provides an introduction to the significance of operations management within an
organization's broader strategic framework. We will explore into the strategic consequences of
operational choices, showcasing how these inputs empower managers to make decisions with far-
reaching impacts, spanning both tactical and strategic dimensions

b. In this course, students will gain a solid theoretical foundation while adopting a case study-driven
approach. This combination equips them with essential knowledge regarding the fundamentals, latest
advancements, and practical applications of Operations Management, all of which collectively influence
an organization's overall performance

c. The objective is to acquaint students with the essential analytics tools required for devising solutions to
a wide array of challenges in the field of operations management

d. After completing the course, students gain the confidence to approach real-world operational challenges
with both tactical and strategic insight. They acquire proficiency in various operations management
methodologies for addressing live issues encompassing process analysis, inventory, forecasting,
scheduling, facility location, work design, aggregate planning, resource planning, and capacity
management, employing a range of analytical tools and techniques

Programme Level Learning Goals (5)

Goal 1 Goal 2 Goal 3 Goal 4 Goal 5

Critical Thinking & Integrative Cognizance of Technological
Ability to Articulate
Problem Solving Thinking Organizational Competence
Abilities Abilities Citizenship
a, b, c, d
a, b a, b b, d c, d

International Components in your course (if any)

This course will provide the opportunities to the students to go through the international case studies such as L.L.
Bean, Inc.: Item Forecasting and Inventory Management; Kristen's Cookie Co. (A); ABC Shipyard, Resource
Planning at Akshaya Patra etc.

Pre-requisites

1. Operations Management Reading: Process Analysis

Roy D. Shapiro

2. Operations Management Reading: Managing Inventory

Janice H. Hammond

3. Operations Management Reading: Forecasting

Steven C. Wheelwright, Ann B. Winslow

4. Simulation
Operations Management Simulation: Inventory Basics

5. L.L. Bean, Inc.: Item Forecasting and Inventory Management

Arthur Schleifer Jr.

6. Kristen's Cookie Co. (A)

Roger E. Bohn
 7. ABC Shipyard: The Facility Layout
Vijaya Dixit, Piyush Raj, Jitendra R. Sharma

8. Resource Planning at Akshaya Patra, Vasanthapura

Anshuman Tripathy, Kiran K

Required Text Book(s)

William J. Stevenson, Operations Management, 13th Edition, McGraw Hill Publisher

Recommended Text Book(s)

1. Richard B. Chase, Ravi Shankar, F. Robert Jacobs, Operations and Supply Chain Management, 15th Edition,
McGrawHill.
2. D. Simchi-Levi, P. Kaminsky, and E. Simchi-Levi, Designing and Managing the Supply Chain, 2nd Edition,
Tata McGraw-Hill, 2005.
3. William J Stevensn, Operations Management, Twelfth Edition, Mc Graw Hill
4. Jay Heizer, Barry Render, Chuck Munson, Amit Sachan, Operations Management: Sustainabilty and Supply
Chain Management, 12th Edition, Pearson.
5. Panneerselvam, R. (2012). Production and operations management. PHI Learning Pvt. Ltd..
6. Mahadevan, B. (2010). Operations Management: Theory and Practice” Pearson Education.
7. R.J. Tersine, Principles of Inventory and Materials Management and Inventory Systems, 3rd Edition, North
Holland, 1988.
8. Roger G.Schroeder, Susan Meyer Goldstein, M. Johnny Rungtusanatham, Operations Management in the
Supply Chain, 6th Edition, McGrawHill
9. K.N. Krishnaswami and M. Mathirajan, (2008). Cases in Operations Management, PHI Learning Pvt. Ltd
10. Cases as required will be shared during the classroom sessions

Course Pack Distribution to students

Course material (if required) will also be issued from the Programme office

Technology enabled learning component for your course

1. Simulation 1
Operations Management Simulation: Inventory Basics

2. Excel Solver and Optimization software.

Session Plan

S No. Topic Intended learning outcome References

1 Introduction of Operations Responsibility of Operations # Chapter 1 and 2
Management and Strategy Managers; day-to-day activities, # Case
strategy decision and operations
decision, OM Societies and
practitioner forum, and Real-Time
problem discussion.

2-3 Process and Capacity Basic of process, process metrics, # Chapter 6

Analysis process flow diagram, Parallel, # Case and assignment 1
sequence and batch process; Process # Reading Material
Analysis: Setup time, cycle time,
bottleneck, throughput time; Capacity
utilization and idle time.

4-5 Forecasting Forecasting error, unbiased forecast, # Chapter 3

biased forecast, MAD, MSE, MAPE; # Case and Quiz 1
 Qualitative and Qualitative forecast # Reading Material
methods; Lead Time; Expert Decision
and Review Decision.

6-7 Inventory How much should be ordered from its # Chapter 13

vendors? # Case and Simulation 1
When should the orders be placed? # Reading Material
General and Functional Inventory,
Inventory Cost – Purchase cost,
ordering cost, holding coat and stock-
out cost.
Single period inventory and multiple
period inventory.

8-10 Operations Scheduling High-Volume System, Low-Volume # Chapter 16

system, Single machine and flow shop # Exercise and problem
scheduling; Priority rules and solving
Heuristics.

11-12 Facility Layout Layout types and design strategies for # Chapter 6
manufacturing and service facilities. # Case and Role play
cellular layout and flexible
manufacturing system
13-14 Work Design and Time Manpower and performance # Chapter 7 and case
Motion study assessment, Productivity improvement
approaches, Job design and methods
analysis.
15 Capacity Management Capacity Planning; Types of capacity # Chapter 10
planning; Design and effective
capacity; Efficiency and utilization
16-17 Aggregate Planning Sales and Operations Planning # Chapter 11
(S&OP); Strategies for adjusting # Reading Material
capacity; Quantitative techniques for # Case and Group Work +
aggregate planning; Pure strategies; Assignment 2
Mixed strategies

18-20 Resource Planning Material requirement planning and # Chapter 12

Master Production Schedule. Lot # Case
sizing in MRP systems; MRP outputs;

Evaluation Components

 Components  Weightage

Pre-Mid
Quiz 1 10
Assignments 1 10
Class Participation 10
Mid Term Exam 20
Post-Mid
Quiz 2 10
Class Participation 10
End Term Exam 30
Total 100