Fasthosts Customer Support

Setting up
POP/IMAP
Mailboxes
This guide covers how to set up Mail Lite, Mail Extra,
Starter, Starter Plus or Advanced mailboxes on your PC,
Mac or mobile device.
Customer Support | Setting up POP/IMAP Mailboxes

Contents
PC and Apple Mac ............................................................................. 1
Outlook 2019 .................................................................................... 1
Outlook 2016 .................................................................................... 4
Outlook 2013 .................................................................................. 10
Outlook 2010 .................................................................................. 15
Outlook 2011 for Mac ..................................................................... 21
Apple Mail ...................................................................................... 25
Windows 10 Mail setup .................................................................. 34
Thunderbird.................................................................................... 40
Mobile Devices ................................................................................ 44
iOS ................................................................................................. 44
Android .......................................................................................... 51

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Customer Support | Setting up POP/IMAP Mailboxes

PC and Apple Mac

Outlook 2019
Step 1
Open Outlook 2019. If this is the first time you have opened Outlook you will be
directed to the new account wizard. If you already have an account set up,
click File, then Add account and continue to step 2.

Step 2
When the Welcome to Outlook 2019 box opens, enter your email address and
click Advanced options.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
Check the box the box for the option Let me set up my account manually and
then click Connect.

Step 4
In the Choose account type window, select POP or IMAP.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
Enter the following settings then click Next:

 Incoming mail:

 Server: Enter mail.livemail.co.uk.

 Port: 993 for IMAP or 995 for POP
 Encryption method: SSL/TLS
 Require logon using Secure Password Authentication (SPA):
Unchecked

 Outgoing mail:

 Server: Enter smtp.livemail.co.uk.

 Port: 465
 Encryption method: SSL/TLS
 Require logon using Secure Password Authentication (SPA):
Unchecked

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Step 6
Enter your mailbox password, then click Connect.

Complete
Your account should now be set up and ready to use, click OK to close the
wizard. Outlook 2019 is now configured to send and receive email through your
mailbox.

Outlook 2016
Step 1
Open Outlook 2016. If this is the first time you have opened Outlook you will be
directed to the new account wizard.

If you already have an account set up, click File, then Add account and skip to
step 3.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 2
When the Welcome to Outlook 2016 box opens, click Next, then Next again.

Step 3
Select the button marked Mannual setup or additional server types then
click Next.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 4
Select POP or IMAP, then click Next.

Step 5
There is a lot of information to fill in on this next screen, let’s look at each section
bit by bit.

User Information

 Your name: This is what most email users will see in their inboxes instead
of your email address. Enter your name.

 E-mail Address: Enter your full email address. This is made up of the
mailbox name you chose, an @ symbol and your domain
name. [email protected] for example.

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Customer Support | Setting up POP/IMAP Mailboxes

Server Information

 Account type: Depending on your preferred type of connection,

select POP or IMAP from the drop down menu.

 Incoming mail server: Enter mail.livemail.co.uk.

 Outgoing mail server (SMTP): Enter smtp.livemail.co.uk.

Logon Information

 User Name: Enter your full email address. This made up of the mailbox
name you chose, an @ symbol and your domain name.
 Password: Enter the password you set up when you created the
mailbox within your control panel.
 Remember password: Check this box.
 Require logon using Secure Password Authentication (SPA): Leave
unchecked.

Once completed, the screen should look similar to the following:

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Once you have entered all the information required, click More Settings.

Step 6
Select Use same settings as my incoming mail server.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 7
Click the Advanced tab and enter the following settings:

 Incoming Server: 993 for IMAP or 995 for POP.

 Use the following type of encrypted connection: Set to SSL.

 Outgoing server: Enter 465.

 Use the following type of encrypted connection: Set to SSL.

Step 8

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Customer Support | Setting up POP/IMAP Mailboxes

Click OK, then Next and Outlook will test the connection.

When the test is complete click Close, and then click Finish to close the wizard.
Outlook 2016 is now configured to send and receive email through your mailbox.

Outlook 2013
Step 1
Open Outlook 2013. If this is the first time you have opened Outlook you will be
directed to the new account wizard. If you already have an account set up, click
File, then Add account and skip to step 3.

Step 2
When the Welcome to Outlook 2013 box opens, click Next, then Next again.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
Select the button marked Manual setup or additional server types then click
Next.

Step 4
Select POP or IMAP, then click Next.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
There is a lot of information to fill in on this next screen, let’s look at each section
bit by bit.

User Information

 Your name: This is what most email users will see in their inboxes instead
of your email address. Enter your name.
 E-mail Address: Enter your full email address. This is made up of the
mailbox name you chose, an @ symbol and your domain name.
[email protected] for example.

Server Information

 Account type: Depending on your preferred type of connection, select

POP or IMAP from the drop down menu.
 Incoming mail server: Enter mail.livemail.co.uk.
 Outgoing mail server (SMTP): Enter smtp.livemail.co.uk.

Logon Information

 User Name: Enter your full email address. This made up of the mailbox
name you chose, an @ symbol and your domain name.
 Password: Enter the password you set up when you created the mailbox
within your control panel.
 Remember password: Check this box.
 Require logon using Secure Password Authentication (SPA): Leave
unchecked.

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Customer Support | Setting up POP/IMAP Mailboxes

Once completed, the screen should look similar to the following:

Once you have entered all the information required, click More Settings.

Step 6
Make sure Use same settings as my incoming mail server is selected.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 7
Click the Advanced tab and enter the following settings:

 Incoming Server: 993 for IMAP or 995 for POP.

 Use the following type of encrypted connection: Set to SSL.
 Outgoing server: Enter 465.
 Use the following type of encrypted connection: Set to SSL.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 8
Click OK, then Next and Outlook will test the connection.

When the test is complete click Close, and then click Finish to close the wizard.
Outlook 2013 is now configured to send and receive email through your mailbox.

Outlook 2010
Step 1
Open Outlook 2010. Click File and then click Account Settings.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 2
Select the E-mail tab and click New.

Step 3
Select Manually configure server settings or additional server types and click
Next.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 4
Select Internet E-mail and click Next.

Step 5
There is a lot of information to fill in on this next screen, let’s look at each section
bit by bit.

User Information

 Your name: This is what most email users will see in their inboxes instead
of your email address. Enter your name.
 E-mail Address: Enter your full email address. This is made up of the
mailbox name you chose, an @ symbol and your domain name.
[email protected] for example.

Server Information

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Customer Support | Setting up POP/IMAP Mailboxes

 Account type: Depending on your preferred type of connection, select

POP or IMAP from the drop down menu.
 Incoming mail server: Enter mail.livemail.co.uk.
 Outgoing mail server (SMTP): Enter smtp.livemail.co.uk.

Logon Information

 User Name: Enter your full email address. This made up of the mailbox
name you chose, an @ symbol and your domain name.
 Password: Enter the password you set up when you created the mailbox
within your control panel.
 Remember password: Check this box.
 Require logon using Secure Password Authentication (SPA): Leave
unchecked.

Once completed, the screen should look similar to the following:

Once you have entered all the information required, click More Settings.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 6
Tick Use same settings as my incoming mail server.

Step 7
Click the Advanced tab and enter the following settings:

 Incoming Server: 993 for IMAP or 995 for POP.

 Use the following type of encrypted connection: Set to SSL.
 Outgoing server: Enter 465.
 Use the following type of encrypted connection: Set to SSL.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 8
Click OK, then Next and Finish to close the wizard. Outlook 2010 is now
configured to send and receive email through your mailbox.

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Customer Support | Setting up POP/IMAP Mailboxes

Outlook 2011 for Mac

Step 1
Open Outlook 2011 on your Mac

Step 2
If you are setting up your first Mailbox, select Add Account.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
If you already have an email account setup, you will need to select Tools >
Accounts...

Step 4
Select E-mail Account.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
Enter the following:

1. E-mail address: Enter the full email address of the mailbox you are setting
up.
2. Password: Enter the mailbox password.
3. User name: Enter the full email address of the mailbox you are setting up.
4. Type: IMAP.
5. Incoming server: mail.livemail.co.uk.
6. Override default port: Yes.
7. Port: 993.
8. Use SSL to connect (recommended): Yes.
9. Outgoing server: smtp.livemail.co.uk.
10. Override default port: Yes.
11. Port: 465.
12. Use SSL to connect (recommended): Yes.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 6
Click Add Account, your mailbox is now set up in Outlook 2011 for Mac.

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Customer Support | Setting up POP/IMAP Mailboxes

Apple Mail
Step 1
Open Mail on your Mac.

Step 2
If you already have an email account setup, you will need to select Mail > Add
Account... otherwise skip to the next step.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
Select Other Mail Account...

Click Continue.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 4
Enter the following in the text boxes provided:

 Name: Enter your full name.

 Email Address: Enter the full email address of the mailbox you are setting
up.

 Password: Enter the mailbox password.

Click Sign In.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
Mail will attempt to automatically connect with these simple settings. This
attempt will fail and you will be asked to provide more information.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 6
Enter the following server settings.

1. Incoming Mail Server: mail.livemail.co.uk

2. Outgoing Mail Server: smtp.livemail.co.uk

Click Sign In

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Customer Support | Setting up POP/IMAP Mailboxes

Step 7
Sending and receiving email are both performed over secure connections. Mail
will now error as it is yet unable to connect to the SMTP servers. It will instead
revert to an insecure connection.

You will reconfigure these settings later in the guide.

Click continue.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 8
If you chose IMAP (recommended) you will be asked which apps to synchronise
with the server.

This is useful for sharing data between devices.

Click Done.

Step 9
We will now go back and reconfigure the SMTP settings for which we had a
warning for in Step 7.

Select Mail > Preferences

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Customer Support | Setting up POP/IMAP Mailboxes

Step 10
Click the Accounts icon.

Step 11
If you have multiple account setup, make sure the correct account is selected
and click Server Settings.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 12
Untick the Automatically manage connection settings box. You now need to
change these settings.

 User Name: Enter your email address.

 Password: Enter your password.

 Host Name: Enter smtp.livemail.co.uk.

 Port: Enter 465.

 Use TLS/SSL: Tick this box.

 Authentication: Select Password from the dropdown menu.

Once done, click Save. Your mailbox will now be set up in Apple Mail.

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Customer Support | Setting up POP/IMAP Mailboxes

Windows 10 Mail setup

Step 1
Click the Start icon and select Mail from the menu.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 2
The first time you open Windows 10 Mail, you will be prompted to add an
account. Click the Add account button.

If you already have an email account set up click Settings, Accounts, Add an
Account, then Advanced Setup to start the wizard.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
Click the Advanced Setup icon.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 4
Click Internet email.

Step 5
Enter the following details:

 Account name: A name to identify your account.

 Your name: The name that will be displayed in your messages.
 Incoming email server: Enter mail.livemail.co.uk.
 Account type: Select IMAP4.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 6
Scroll down to fill out the rest of the details as below:

 Username: Enter your email address.

 Password: Enter your mailbox password.
 Outgoing (SMTP) email server: Enter smtp.livemail.co.uk.
 Outgoing server requires authentication: Checked.
 User the same user name and password for sending email: Checked.
 Require SSL for incoming mail: Checked.
 Require SSL for outgoing mail: Checked.

Once completed, the screen should look similar to the following:

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Customer Support | Setting up POP/IMAP Mailboxes

Step 7
Click Sign-in to set up your account and start using Windows 10 Mail.
Windows 10 Mail is now set up to send and receive emails from your mailbox.

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Customer Support | Setting up POP/IMAP Mailboxes

Thunderbird
Step 1
Open Thunderbird, open the menu, select New Message and then Existing Mail
Account.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 2
Enter your mailbox details as below into the boxes provided and click Continue.

 Your name: Enter your name.

 Email address: Enter your email address.

 Password: Enter your mailbox password.

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Step 3
The setup wizard will attempt to gather the server settings for your mailbox,
however the username will be set up incorrectly. To correct this click the Manual
Config button.

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Step 4
Enter the following details on the Mail Account Setup screen.

Incoming

 Server hostname: mail.livemail.co.uk.

 SSL: SSL/TLS.
 Authentication: Normal password.

Outgoing

 Server hostname: smtp.livemail.co.uk.

 SSL: SSL/TLS.
 Authentication: Normal password.

Enter your email address in to the Username: Incoming and Outgoing fields.
Once finished, click Done.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
Thunderbird is now set up to send and receive emails.

Mobile Devices
iOS
Step 1
Tap the Settings icon.

Step 2
Scroll down and press Mail.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 3
Press Accounts.

Step 4
Press Add Account.

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Step 5
Press Other.

Step 6

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Press Add Mail Account.

Step 7
Enter the following information and press Next:

 Name: Enter your name. People will see this when you send them an email
from your device.
 Email: Enter the full email address you are setting up. For example
[email protected].
 Password: Enter your mailbox password.
 Description: Enter an optional description to help you identify this mailbox.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 8
When using a mobile device, we recommend using IMAP. This will give you
greater flexibility sharing information between your various devices. You should
now be able to enter your various email server settings, and the screen will look
similar to this:

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Customer Support | Setting up POP/IMAP Mailboxes

Incoming mail server

Let’s now enter the INCOMING MAIL SERVER settings. These settings control
your ability to receive email on your device.

 Change your Host Name to mail.livemail.co.uk.

 Enter the email address, e.g. [email protected], for the
Username.
 Enter the Password, this will be the same as the one you entered earlier.

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Customer Support | Setting up POP/IMAP Mailboxes

Outgoing mail server

Let’s now enter the OUTGOING MAIL SERVER settings. These settings control
your ability to send email from your device.

 Enter smtp.livemail.co.uk as your Host Name.

 Enter the email address, e.g. [email protected], for
the Username.
 Enter the Password.

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And finally….

Press Next

Your device will then Verify the settings. This can take a couple of minutes.

Once everything has been verified, press the Save button to save your new
account.

Android
Step 1
Open the Email application on your device.

Step 2
Enter your Email address and mailbox password in the text boxes provided and
select Manual Setup.

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Step 3
Select IMAP as the account type.

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Step 4
For the Incoming settings, enter the following details in the text boxes provided:

 Username: Enter your mailbox username, this will be the same as your
Email address.
 Password: Enter your mailbox password. This is the same password you
chose when you created your mailbox.
 IMAP Server: Enter mail.livemail.co.uk.
 Security type: Set to SSL.
 Port: Leave this as 993.
 IMAP path prefix: Leave this blank.

Once you have filled out all the details, click Next.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 5
For the Outgoing settings, enter the following details in the text boxes provided:

 SMTP server: Enter smtp.livemail.co.uk.

 Security type: Set to SSL.
 Port: Leave this as 465.
 Require sign-in: Make sure this is checked.
 Username: Enter your e-mail address.
 Password: Enter your password.

Once you have filled out all the details, click Next.

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Customer Support | Setting up POP/IMAP Mailboxes

Step 6
You will be given options to select some custom settings.

Once you have chosen your custom settings, click Next.

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Step 7
Enter an account name in the Set account name box and enter a display name in
the Your name box.

Note: The account name will allow you to distinguish this

account from any other Email accounts you have set up on
your Phone. The display name will be shown on all outgoing
messages.

Click Done.

Your mailbox will now be ready to use.

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