VMware Notes
VMware Notes
1. VMware Introduction 1
1.1 Differences between Physical and Virtual Machine 1
1.2 History of VMware 1
1.3 Versions of VMware 1
1.4 Difference Between ESX and ESXi 2
1.5 Different Companies Providing VMs 2
1.6 License type in VM 2
1.7 Types of Hypervisor 2
1.8 Minimum requirement to install ESX and ESXi 2
1.9 ILO 3
2. Installing ESXi Host 5
2.1 Pre-Checks before installing ESXi (ILO Configuring) 5
2.2 Preparation of Server/Hardware 5
2.2.1 Insight Diagnostic Test 6
2.2.2 Firmware Update 6
2.3 Installation Of ESXi 7
2.4 ILO access 7
2.5 Creating Virtual Machine 8
2.6 Login to VM 8
2.7 Installing Vsphere Client 9
2.8 Creating VMs through Vsphere Client 10
2.9 Installing OS in VM 10
2.10 Post Checks 11
2.11 Mounting ISO Image Methods 13
2.12 Data stored in VM 14
2.13 Check files in VM 14
2.14 CPU and RAM/Memory Increased while VM Power On 14
3. Disk Provision 15
4. Memory Techniques 16
5. VM Tools 16
5.1 Virtual Machine Tools 16
5.2 Advantage and Disadvantage of VM tools 16
5.3 Installing VM Tools (Tools not in VM) 17
5.4 Installing VM Tools (Tools present in VM) 17
5.5 Checking Usage of VM 18
6. VMware Hardware Version 18
7. Snapshot 18
8. Vcenter 22
9. Management Agents 24
10. Templates 26
11. Clones 27
12. Vmotion 29
13. SVmotion 31
14. HA 32
15. DRS 34
16. Fault Tolerance 38
17. Conversion 40
18. Update Manager 43
19. Storage 47
20. Networking 51
21. Real Time 54
VMware Notes By Prasanth C.N.M. 1
VMware INTRODUCTION
1.VM - Virtual Machine
VMware founded in 1998
Physical Machine - All hardware components which are tangible and can be seen.
Drawback of PM
It is hard to maintain
Cost of company (COC) is very high
Security requirement very high
More space for infrastructure and more cost
Virtual Machine – A machine created virtually without any physical hardware. For VM there is a
separate OS called ESXi (Elastic Sky X Integration).
Advantages of ESXi
VM is OS without hardware’s but have all components virtually (CPU, RAM, Storage etc.)
ESX – 1.X,2.X,3.X,4.X
ESX ESXi
It has been created by two companies tie It is own Hypervisor (OS) of VMware
up VMware and Linus More secure
Less secure Less time to reboot
Takes more time to reboot Management network
Service console
Company Brand
Vmware VMware
Microsoft Hyper-V
Oracle Oracle OVM
Citrix Xentre
Standard
Advanced
Enterprise
Enterprise plus
Data center (DC) – It is place where all virtualization infra like cables lines, hardware lies.
DC
HP hardware
Port
s
Physical switch
Remotely (Remote Desktop Connection): It is used to access machines remotely from anywhere in
the world. Not present at location.
Info sheet – It contains Hardware Information maintained in Excel sheet. Where the information
like User ID, Password, IP Address, Hardware model no., License key etc. are present.
To connect remotely we must make sure that ILO IP address is working. To check there are 2
methods.
Command method
Google chrome method
Command method
By default for HP
Login : Administrator
Password : Serial Number of Hard disk
After that ESXi Installation
VMware Notes By Prasanth C.N.M. 5
Inventory Panel
Steps-1
Go to Inventory panel.
Click on Administration tab
Then Create Secondary user login account (In case you forgot or primary user account
details are erased)
Then Update ILO License key.
Then click on Network tab
Then click on SNTP (Simple Network Time Protocol) – Select Time Zone
Then Click on IVP4 (Internet Protocol version 4) – Here we can change the IP address of
ILO or we can keep as it is if not required.
Then click on General
Then enter Host Name( It is compulsory) like USAFLDMRTESX001 (USA is Country, FL
is Florida (City), DMRT is D-Mart client, ESX001 is VM )
Jump Server / Tool server: To perform client operation remotely from anywhere.
STEP-2
To do this test there are some parameters required. We call it as SPP (Service Pack for ProLiant)
Hardware Logs: To check who has logged the server at what time and left at what time.
2.2.2 Firmware Update (Software Update): Updating the drivers of hardware is called Firmware
update.
Click on Interactive
Then select language and click on Accept Terms and Conditions.
Click on Firmware Update.
3 steps will appear
o Step 1: It shows how many drives need to be updated. Then click on Next.
o Step 2: At this stage it gives the Suggested Components and Selected Components
to be updated. Then click on Deploy to perform the update.
o Step 3: At this stage check and click on Reboot.
And press F9.
Login to ILO.
Go to Inventory panel of ILO.
Click on Remote Console – To launch the console. Java and .Net will appear to run the
console.
Click on any one of them.
Console will open.
Click on Virtual Drives – On these we have to mount the ESXi Image files (CD-
ROM/DVD) which we have downloaded.
Click on Power Switch then click on Momentary Press. To Run the test.
Then press F11
Then select ILO Virtual USB option coming at last.
Then Press Enter to continue.
Then press F11 to Accept and Continue VMware End User License Agreement.
Then select 279 GB Storage and click on Install.
Select Keyboard Layout (Language) i.e. US Default and press Enter.
The default Login will be Root.
Enter required Password and Press Enter.
Then press F11 to install ESXi.
Once installation is completed Unmount the installation disc (Remove the installation disc
before Reboot) before Reboot.
Then Press Enter.
In very rare cases we use Putty when Vsphere and Web client are not working.
VMware Notes By Prasanth C.N.M. 8
By all these tools we can Create and Manage VMs. Through we can manage and control both
Hardware and OS.
1. Web Client
2. Putty
Cursor
To work on VMs Double Click on the Gray and Yellow Screen.
If you want Cursor to come out press Ctrl+Alt. Cursor will come out.
Note: After installing Workstation and Vsphere client make sure that Virtualization is enabled in
system. We have to enable Virtualization because if it is disable we can’t run Vsphere client.
Whenever the client requires new VM he will place a request through Email to Service Desk.
Then the Service Desk will raise a Ticket (Request Number will be given) and redirect to the
VM Admins to carry forward further.
Then VM Admins will acknowledge a mail to client saying that your request is being
proceeded and also attaching a document SRF (Service Request Form).
SRF: It is a excel sheet containing all required VM configuration to deploy VM.
VMware Notes By Prasanth C.N.M. 10
Once the client sends SRF by filling all required VM configuration then we can proceed
building VMs.
2.9 Installing OS in VM
Right click on VM.
Click on Edit Settings.
Go to CD/DVD option and click on it.
Choose option Data store ISO file.
Browse file and mount Server ISO image file.
Then press Enter.
Click on Host.
Go to Configuration Tab.
Click on Storage.
Then Right Click on Storage.
Then Browse file of OS.
Upload file to Data Store (DS).
Then click on Import File (Image file of OS).
After these steps the OS will start installing.
To check OS is installing or not Right Click on VM and Click on Open Console.
Removing VMs
Note
Step-3
5. After performing all the steps VM is ready for the client use and we can deliver the VM to
Client.
6. If the client want any application to be installed on VM. Then we have to reach the
Application Department Team and telling that client require Application to be installed in
VM. After applications are installed we can deliver VM to client.
All the process can be performed only when the VM is Power On.
To Extend or Decrease CPU and RAM/Memory the VM has to be Power Off. Without Power
Off CPU and RAM can’t be extended or decreased.
Note:
Host Device: In this case the client asks us to install ISO Image or Application which are with him.
We ask the client to copy the ISO Image file in Pen Drive/CD and tell him to insert the Pen Drive to
the USB ports of the Virtual Machine or Insert the CD in CD Drive of the Virtual Machine. When
This steps are done then we Login to VM and install the ISO Image file or Application.
Right click on VM
Click on Edit Settings
Click on CD/DVD
Then click on Host Device and Upload the ISO Image file/Application
Client Device: Local Device (Own Laptop) containing the ISO Image file/Applications which are
need to be installed in VM. Client Device will only work when the VM is Power ON.
Right click on VM
Click on Edit Settings
Click on CD/DVD
Then click on Client Device and Upload the ISO Image file/Application
Right click on VM
Click on Edit Settings
Click on CD/DVD
Then click on Data Store ISO File and Upload the ISO Image file/Application
VMware Notes By Prasanth C.N.M. 14
.vmx
.vmxf
.vmdk
Flat.vmdk
.nvram
VMware.log
.vswap
This can be done when CPU and RAM/Memory Hot Plug is enabled.
To enable Hot Plug first we should Power Off VM.
Right Click on VM.
Click on Edit Setting.
Click on CPU
Extend it and Enable CPU Hot Plug.
VMware Notes By Prasanth C.N.M. 15
Note:
3. DISK PROVISION
3.1 Disk Provision in VM/Disk Type in VM (How the Disk will get storage in
VM)
There are 3 types.
Storage will be allocated only when the 1st Write operation done on Disk Level.
Until the file with some data is not created the prescribed storage is not allocated.
For Example: If a VM is created with 100 GB storage and one Hard Disk is created under
TPLZ with 20GB. The remaining Storage should be 80GB but still it shows 100GB. The
prescribed storage will only be allocated when the 1st file with data is created. At that point
the total prescribed data will be allocated.
Thin Provision
4. MEMORY TECHNIQUES
4.1 Memory Techniques in VM
How Memory is allocated to the VM.
By default ESXi host will choose which Memory Techniques need to be allocated while
creating VM.
This is a Memory Reclaiming Technique.
Transparent Page Sharing (TPS): When 2 or more VMs are running same Application at same
time. The ESXi host will create a Common Point with Memory for all VMs running the Same
Application. By this technique the Memory will be Reclaimed and can be used for more VMs
Creation.
Ballooning: Providing Over commitment to VMs. The Memory will be reclaimed from Ideal
Applications. This Ideal Memory is distributed for New VMs Creation.
Hypervisor Swapping: Swapping the Memory of VMs. Example If 2 VMs is assigned with 30GB
each but both are using only 15GB. Then both VMs having 15GB of unused Memory. Then the
unused Memory will be Reclaimed and used for other VMs creation.
5.VM Tools
5.1 Virtual Machine Tools (VM Performance)
To make the Communication between ESXi Host and VM. Tools are required.
VM Tools are nothing but Set Of Drivers.
This Set Of Drivers need to be installed on VM so that VM can perform smoothly.
This Set Of Drivers need not to be downloaded because while creating VMs the ESXi
Host will Automatically Grasp the Drivers.
Whenever the ESXi Host get Updated with New Set of Drivers. The VM will not be
updated with new Set of Drivers it will be running with Old Version of Drives. If the
VM is running with Old Drives it will alert us by saying that New Drivers have been
updated on ESXi Host. Then we need to update Old Drivers with the New Drivers.
When VMs are Power Off the Tools will not Run on VMs.
5.3 How to Install VM Tools (When Tools are not Present in VM)
5.4 When Updated tools are available (Already Old Version Tools running on VM and
Need to update with New Version Tools)
Note: For updating the tool we don’t require any downtime but the VM has to be Reboot so
that it can perform better.
VMware Notes By Prasanth C.N.M. 18
This is Offline Activity. We have to Power Off the VM to Update to New Features for
VM. So that VM can perform well.
Once VM is updated with the New Hardware Version then we can’t get back to the Old
Version.
This requires Downtime For Seconds.
7. SNAPSHOT
7.1 Snapshot (Backup For VM)
It is a VM Feature only for VM.
Snapshot is used to capture Present State of the VM Configuration Data.
We use Snapshot Feature at time of Uncertainty (If we have any doubt that we may lose the
data of VM while Updating Tools or VM Versions or Any Application which may lead to
crash of VM and the whole data will be lost. To eradicate this situation we perform Snapshot.
So that we may not lose our Old Data)
By this it is very easy to recover the Old Data.
It is Online Activity and does not require any Downtime.
Maximum of 32 Snapshots we can take for VM.
There are 4 types of files will be created when we take Snapshots. They are
It Captures VM Configuration Files like CPU Memory File, Memory Files etc..
Delta.vmdk
Flat.vmdk
Note:
7.2 Formulas
Memory Snapshot
Entire State of VM Configuration Memory will be taken in account.
It will take Long Time to take Snapshot.
It takes Large Data to Store.
The entire State of VM will be Stunned (Stopped for Few Seconds).
When Revert back VM will not Power Off.
It is Online Activity. We can perform activities even VM is in Power On.
It not recommended by Organization.
VMware Notes By Prasanth C.N.M. 21
Quiesce Snapshot
We can take Snapshot only when VM Tools are present in VM.
By choosing this option VMware has given assurance that we Revert Back 100% of data
without any loss.
More data is captured and saved.
It is Offline Activity and VM will be Power Off after Revert.
Note:
Note:
Whenever Snapshot is taken for VM we can’t Extend A disk but we can Add Disk.
The reason we can’t extend Disk after Snapshot because at that time Disk will be in
Read Only State.
But CPU and Memory can be extended even when snapshot is taken.
VMware Notes By Prasanth C.N.M. 22
Level 2 Tasks
8. VCENTER
8.1 Vcenter – It is Centralized Management Server where it manages all the ESXi Host and
Virtual Machine at a Single Login.
Note:
Here Putty is not included for Vcenter Login because Putty can handle only 1 Host.
For Single Host Login or Vcenter Login we can Login through Vsphere Client tool.
Vcenter
Bangalore Mumbai
Data Centre Data Centre
Cluster
VM
Deliver VM to Client
Cluster
Safeguard the ESXi Host.
It used only when 2 or more ESXi hosts are present.
By using Cluster Migration can be done.
N number of clusters can be created under a Data center.
Maximum of 64 hosts can be added to a cluster.
Inventory Service
If this Service is running then only we can perform operations in Vcenter.
To see that Inventory service is running. Type services.msc in Virtual Machine.
If it is running its ok.
If not running Restart the VM.
Single Sign On
If it is not working Users can’t login.
It is Authentication User.
9. Management Agents
9.1 Management Agents
By default Management agents will be installed when VM is added to a Host.
Vpxd
It is Agent of Vcenter Server.
If you want to Login to Vcenter. This file is required for Login Purpose.
It is Secure Login.
Files saves in this location – C Drive/Program Files/VMware/Vcenter/Vpxd.logs
If you are not able to Login VM. To Troubleshoot it just Restart the VM.
Vpxa
It is Mini Vcenter Server Agent.
It is Mediator between Vcenter and Host.
It provides communication between Vcenter and Host and Vice Versa.
Whenever the Host is added to Cluster Vpxa file is automatically installed.
VMware Notes By Prasanth C.N.M. 25
Hostd
ESXi Host.
It is also called as Watchdog.
Note:
The host can’t communicate directly with Vcenter. For communication Vpxa file act as
intermediate/Mediator between Vcenter and Host.
To establish connection we have to restart Vpxa and Host. When Vpxd is working.
Hostd(ESXi Host)
Way 1
Way 2
Open Putty.
Enter IP Address.
Asks User ID and Password
Enter Particulars.
VMware Notes By Prasanth C.N.M. 26
Note:
9.4 If Host is not connecting even after Management Agents are Restarted.
Then follow these Steps.
Right Click on Host.
Click Connect.
10.Templates
10.1 Templates
Base image that is used for creating New VM.
It’s a Feature of Vcenter.
It’s also called as Master Copy.
The other name Golden Image.
It’s a Time Saving process whenever new VM is created.
Templates are Predefined Configuration Image file containing all the requirements of VM.
Through Templates we can deploy VM within 30 Minutes.
Note:
11.CLONE
11.1 Clone
Exact Xerox copy of VM or Replica of VM.
Takes the Current State of VM.
It takes exact size and space of VM which we have Cloned.
Large Data is stored.
Online Activity.
VM
Template Clone
Convert to Template. Clone to VM. Clone to
VM will be converted to Primary VM will Template.
Template. be Available. Primary VM will
Power On is not possible. Cloned VM will be Available.
Offline Activity. be created. Template will be
Power On is created.
possible for both Power On is Only
Primary and possible for
Cloned VM. Primary VM.
Online Activity. Online Activity.
12. VMOTION
12.1 VMotion (Vcenter Feature)
Live Migration of VM Resources (CPU and Memory/RAM) from One Host to Another
Host.
No Downtime is required.
Online Activity (No need to Power Off VM).
Online Migration.
12.5 Scenario when VM are moved from One Host to another Host
Firmware/Hardware Update is done.
When VM Resource usage is high.
Note:
To migrate VM to Destination Host. The Hosts should have Common Data Store.
13. SVMOTION
13.1 SVmotion (Storage Vmotion)
Live Migrating the VM Files from one Data Store to Another Data Store.
No Downtime Required.
Online Activity.
Takes long time to migrate.
13.4 Scenario when VM are moved from One Storage to another Storage
Lack of Storage.
More burden on Storage.
Note:
To migrate VM to Destination Storage. The Hosts should be connected with Destination Storage
also.
VMware Notes By Prasanth C.N.M. 32
Click on Edit.
Tick mark on Turn On Vsphere HA.
To change VM monitoring Status. Click on Failure and Response.
Go to VM monitoring Status change it based on Client requirement.
Click Ok.
Primary
1st 5 Host will be primary. The Hosts in Primary will be Safeguarding the Hostsin
Secondary.
The Hosts in Primary will be Pinging/ Checking Heart Beat for every 5 seconds with Hosts
in Secondary to get communication.
If any Host in Secondary is not responding to the Hosts of Primary. Then Hosts in Primary
is having the Liability for migrating the VM from Host of Secondary to Hosts of
Primary.
Secondary
Note:
If any of the Primary Host is Down. The 1st host of Secondary Host will act as Primary
Host.
Note:
Whenever the Master Host is Down. The nest Master will be chosen from Re-Election.
Manually: In this type Recommendations will be given by DRS but need full interaction from
Administrator.
VMware Notes By Prasanth C.N.M. 35
Affinity Rules: In this rule we can control that the particular VM should not leave the
particular Host.
Anti-Affinity Rule: In this rule we can control that the VMs should not migrate to
particular Host.
Ex- DRS/Vmotion
Note:
HA will work and DRS will not work if Vcenter goes down.
DRS will not work because as the name DRS suggest Distribution of Resources to Cluster. And if
DRS is enabled Vcenter provides resources to cluster. If Vcenter goes down there is no other source
which can provide resources to the cluster.
HA will work because Hosts are not communicating with Vcenter. As HA is enabled FDM agent is
installed on all Hosts. And all Hosts will be exchanging Heartbeats between Host to Host even
Vcenter goes down. Because of this HA will work.
To On Power Management
Click on Vsphere DRS.
Go to Power Management and Power On
Click Ok.
To do Admission Control
On LHS Admission Control option will be there.
Click on Admission Control.
Based on requirements make changes.
Click Ok.
Click on Cluster.
Go to Configure.
Go to VM/Host Rules.
Click on Add.
Enter Name of Rule.
Select Keep VM Together Rule
Click on Add.
Add VMs.
Click Ok.
Rule is created.
VMware Notes By Prasanth C.N.M. 37
Click on Cluster.
Go to Configure.
Go to VM/Host Rules.
Click on Add.
Enter Name of Rule.
Select Separate Virtual Machines Rule
Click on Add.
Add VMs.
Click Ok.
Rule is created.
VM to Host
In this rule first we have to create Group for both VM and Host. By choosing this rule we are
Combining/Separating the VM and Host Groups with “MUST and SHOULD” options.
Click on Cluster.
Go to Configure.
Go to VM/Host Rules.
Click on Add.
Enter Name of Rule.
Select VM to Host Rule
Click on Add.
Add VMs and Hosts.
Select Must and Should operations
o Must run on Hosts in Group
o Should run on Hosts in Group
o Must not run on Hosts in Group
o Must not run on Hosts in Group
Select any option based on client requirement
Click Ok.
Rule is created.
To create VM Group
Click on Cluster.
Go to Configure.
Go to VM/Host Group.
Click on Add.
VMware Notes By Prasanth C.N.M. 38
17. CONVERSION
17.1 Conversion
Converting Physical Machine/Virtual Machine to Virtual Machine i.e. Converting PM
OS, Application, Files and Data into VM.
Vmware Converter Standalone Software is required and to be installed.
17.2 P2V – When we are planning to convert PM to VM environment using Converter Software
we choose P2V.
17.3 V2V
If we are planning to convert 3rd party VM (Hyper-V, Oracle, Xen-Centrix) we use V2V.
17.4 V2P
If planning to convert Virtual to Physical environment.
If Client want to convert Virtual to Physical environment don’t convert VM to PM. Just ask
client to connect PM to Network. Once he connect to PM ask his conformation to remove VM
from Host.
Note:
When Patched are installing the process stops at 27% don’t do anything because process
is still running.
VMware Notes By Prasanth C.N.M. 46
19. STORAGE
19.1 Storage
It is used to build the connectivity between ESXi Host and Datastore.
1st VM Team has to send IQN (Unique Number) number of ESXi Host to Storage Team.
To Fetch IQN number.
Click on Host.
Click on Configure.
Click on Storage Adapter.
Click on IQN number of Host.
Click on Properties.
Copy IQN number and Paste on Notepad send the document to Storage Team.
Storage team will have Bulk Amount of Storage we call it as LUN (Logical Unit Number).
With respect to IQN number Storage team will Map the Storage and sends IP Address and
NAA.IP to VM Team.
Now VM team has to add the IP Address to Target.
Click on Target.
Click on Add.
Enter IP Address.
Click OK.
IP Address of Storage is added.
Now Click on Datastores.
Click on Add New DataStore.
Specify Datastore Type.
Select VMFS.
Enter Name of Datastore.
Select NAA.IP of Storage.
Click Next.
Select VMFS Version based on your requirement.
Click Next.
Configure your Partition.
Click Finish.
Datastore is added.
VMware Notes By Prasanth C.N.M. 49
Note:
The VM team has to send all Hosts IQN number to Storage Team. So that Storage team
can map Storage to all Hosts and they can share common Storage.
19.6.1 Process of connecting ESXi Host and Storage through Fiber Channel
1st VM Team has to send WWA number of ESXi Host to Storage Team.
To Fetch WWA number.
Click on Host.
Click on Configure.
Click on Storage Adapter.
Click on WWA number of Host.
Click on Properties.
Copy WWA number and Paste on Notepad send the document to Storage Team.
Storage team will have Bulk Amount of Storage we call it as LUN (Logical Unit Number).
With respect to WWA number Storage team will Map the Storage and send NAA.IP to VM
Team.
Now Click on Datastores.
Click on Add New DataStore.
Specify Datastore Type.
Select VMFS.
Enter Name of Datastore.
Select NAA.IP of Storage.
Click Next.
Select VMFS Version based on your requirement.
Click Next.
Configure your Partition.
Click Finish.
Datastore is added.
2 Types of RDM
20. NETWORKING
Networking is used to make VMs interact with outer world.
Whenever new ESXi host is created by default Vsphere Standard Switch is created.
Vsphere Standard Switch is independent switch with respect to each ESXi Host.
Distributed Switch
Login to Vcenter.
Right Click on Datacenter.
Go to Distributed Switch and Click on Create New Distributed Switch.
Enter name of Distributed Switch and click Next.
Select Latest Version.
Enter number of Uplinks, put Network I/O control Enabled and Uncheck Default Port
Group.
Click Next and Finish.
VMware Notes By Prasanth C.N.M. 53
4 Types of Tickets
Request
Incident
Changes
Problem
Note:
Service Level Agreement (SLA): This is the agreement between Company and Client. In this
agreement Time is mentioned to resolve Tickets.
Request
This is Planned Activities like New VM Creating, Disk Adding, Disk Expansion, Taking
Snapshots, CPU and RAM increasing etc.
Max time limit to resolve Tickets is 30 day.
There is no SLA for Request Ticket.
Incidents
This is Unplanned Events like VM not ping for Clients, ESXi failure, VM failure, Vcenter
Login Failure for clients etc.
This Unplanned Events are monitored by Monitoring Team by using Monitoring Tool
(MT).
Whenever VM is added to Host Monitoring Tool will install Monitoring Agent.
This Monitoring Agent will give Alert if VM is not working and Alert will create Ticket
which has to be resolved by VM Admins.
There is SLA for Request Ticket.
Note:
SLA Breach: If clients ticket is not Resolved with in time period as mentioned in SLA then it
tends to SLA Breach and Company has to Pay Money to Client as compensation.
VMware Notes By Prasanth C.N.M. 55
Priority
5 types of Priorities.
Priority 1
o P1 has to be resolved As Soon As Possible (ASAP).
o SLA: Max. time ASAP to 4 Hours.
o Must be Acknowledged ASAP.
Priority 2
o SLA: Max. time 8 Hours.
o Must Acknowledged within 30 Min.
Priority 3
o SLA: 2 Days or more (Based on Companies Agreement with Client)
o Must Acknowledged within 30 Min
Priority 4
o SLA: 5 Days or more (Based on Companies Agreement with Client)
o Must Acknowledged within 30 Min
Priority 5
o SLA: 10 Days or more (Based on Companies Agreement with Client)
o Must Acknowledged within 30 Min
Changes
Making Modifications to Current Setups.
4 Types of Changes.
Low
Medium
Emergency
Latent Change
Low
o Don’t require Downtime.
o Adding Disk, Expanding Disk etc.
o Need approval from Manager/SDM.
o Low rick changes are based on Request and Incidents.
Medium
o Involves Downtime.
o CPU/RAM changes, Firmware Update, P2V conversion, Tools and Version update
etc.
o Need approval from Client/Customer.
VMware Notes By Prasanth C.N.M. 56
Note:
We can’t make changes in Medium Risk Changes once we get the Ticket.
To make changes1st we have to discuss in CAB meeting regarding the changes. This CAB
meeting will be held on every week on Tuesday/Wednesday. On this meeting we have discuss
the list of changes we need to perform.
Change Advisory Board (CAB): All Medium Changes which need to be changed are
discussed here in this meeting.
Emergency
o Approved by Manager.
o Sudden requests from client side.
Latent Changes
o The respected task is completed first then Change Tickets is Created.
o Approved by Manager.
Problem
Repeated Tickets (Again and Again Same Problem raises)
No SLA for Problem Tickets
Note:
Root Cause Analysis (RCA): Giving the detail analysis to client that what steps we have taken
to resolve the Situation.
Quality Analysis (QA) Team: They analyze that weather we are following the process or not.
Through Call
Service Disk will 1st interact with us and ask Account Number or Contract ID for
verification to see Contract Agreement with them still exist or not.
Next they will ask about the Problem.
Then they will create Service Request Number.
And redirect to Executive Engineer.
If the problem is P1 then Executive Engineer will clear the problem.
And brief explanation will give how they rectified the issue.
VMware Notes By Prasanth C.N.M. 57
Web Interface
HP (Hardware Issues)
Hardware issues like Host Failure, Battery Failure, Mother Board Failure etc.
Everything will be monitored by Monitoring Team. If any issues appear MT will trigger
Alert and we have to contact with Onsite Engineer to rectify the Issue.
If issue is still not corrected we will Contact with HP through Call or Web Interface.
The Executive Engineer will ask for AHS Logs.
Active Health System Logs will present in ILO.
Download AHS logs.
HP don’t have particular Website to upload the AHS Log.
But in mail they will mention the Link, User ID and Password where we need to Upload the
AHS Log.
Tools in My Project/Company
Which Hardware we have worked?
o HP RACK Server
o Models – DL380, 385
o Generation 7,8,9,10
Type of servers
o Rack Server – Each Server has Individual ILO IP.
o Blade Server – It has One Chassis IP for all servers. ILO is down all servers get
down.
What ESXi Version you have worked?
o 5.1, 5.5,6.0
What Vcenter version you have worked?
o 6.5
What VM version you have worked?
o Server OS : 2008R2, 2012R2, 2016
o Client OS : Windows 10,7,2003
Monitoring Tool you have worked?
o SCOM (System Control Operational Manager)
What Ticketing Tool you have worked?
o Service Now or Remedy
What Communicators you have worked?
o Outlook, Skype for Business
What Patching Tool you have worked?
o Shavolik Tool
VMware Notes By Prasanth C.N.M. 59
Typical Issues
Major Host Issue
Solution
o PSOD (Purple Screen Of Death) appears.
o 1st take Screen Shot of Screen.
o Open ILO.
o Open Remote Console.
o Click on Power Switch.
o Click on Momentary Press the host will Restart.
o Solutions
o Restart Management Agents.
o Disconnect and Connect the Host again
o If Host Ping is not happening – Check System Configuration and make changes.
o Check Datastore connectivity is proper.
HA agents corrupted
Solutions
o Right click on Host the Click on Reconfigure FDM agent.
o Disable and Enable HA in Cluster.
o Through Putty.
Solution
o Right Click on VM.
o Go to Snapshot.
o Click on Consolidate.
VM Issues
VM not Responding
Check Ping
Restart the VM
VM Not Pinging
Solutions
o Disable and Enable Network.
o Migrate the VM to another Host.
o Check in OS level – ncpa.cpl and check IP.
o Check Firewall back
Solutions
o Make RDP Access enable
o Check Domain Authority (Weather the Person has access or not)
VM Decommission/Removal Permanently
Select VM.
1st ask Backup Team to take the Final Backup of VM which need to be removed
permanently (Backup is taken because in case Client may again need that VM).
Next AD Team will Uninstall the Licensed Applications from VM.
Next Network Team will Remove VM from Network.
Next OS Team will make necessary Changes and OS Team will Shutdown Guest OS.
After Shutdown VM Team will Permanently Remove VM from Disk.
VMware Orphaned/Inactive
Sometimes VM is deleted from Inventory but not from Database and after sometime the ESXi
Host is rebooted or some activity happens at that time the VM will again attached to the ESXi
Host.
At that time we again remove VM from Inventory and need to ask Client/Customer about the
VM that we have deleted the VM from Inventory but still files of that VM still exist in
Database. Do they need that VM or Not so that we can delete it from Database