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Dispatcher Interview Questions

The document discusses interview questions for dispatcher roles. It provides examples of operational, situational and behavioral questions to evaluate candidates' communication skills, ability to remain calm under stress, critical thinking and independent work. Questions cover experience with dispatch equipment, knowledge of laws, handling emergency calls, dealing with angry clients and managing stress and multitasking.

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342 views1 page

Dispatcher Interview Questions

The document discusses interview questions for dispatcher roles. It provides examples of operational, situational and behavioral questions to evaluate candidates' communication skills, ability to remain calm under stress, critical thinking and independent work. Questions cover experience with dispatch equipment, knowledge of laws, handling emergency calls, dealing with angry clients and managing stress and multitasking.

Uploaded by

dari23
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dispatcher interview questions and answers

These Dispatcher Interview Questions will guide your interview process to discover the skills you
are looking for.

Dispatcher Interview Questions


Dispatchers are important links of communication between interested parties. They may be found
in shipping companies where they assign jobs to truck drivers and serve as their point of contact,
handle incoming calls at emergency response facilities or be employed as flight dispatchers.

There are no fixed educational requirements for this role although a form of certification may be
needed (e.g. emergency dispatch). Some experience in dispatching or call centers can be useful.
However, if you have the time to train new hires, they can learn skills such as use of dispatching
equipment or radio operating processes on the job.

During the interview, you should tailor your answers depending on the role. For example, crisis
management skills may be more important in emergency response facilities than in other settings.
Knowledge of the law may also be critical for that role. Generally, all candidates should be
evaluated according to their communication skills, ability to remain calm in high-stress situations,
critical thinking and ability to work independently. Use behavioral and situational questions for this
purpose.

Operational and Situational questions

Have you ever used dispatching equipment?


How familiar are you with this county’s criminal law?
If you received a call from a panicked person who was speaking unintelligibly, how would
you handle it?
Imagine one of the truck drivers calls and informs you angrily that they have been assigned
the wrong cargo. What would you do?
How do you feel about being constantly on the phone?

Behavioral questions

Tell me about a time you had to make a difficult decision when your supervisor wasn’t
around
Have you ever felt overwhelmed by stress? What did you do to keep performing your
duties?
Recall a time you had to multi-task. Were you successful?

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