Microsoft Fabric

Transform Your Microsoft 365

Data into Business Insights with
Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
2

Transform Your Microsoft 365

Data into Business Insights with
Microsoft Graph Data Connect
Modern workplace trends and opportunities .......................................................................... 3
Move toward predictive and prescriptive insights......................................................................................4

Advanced analytics made easy....................................................................................................... 5

What is Microsoft Graph Data Connect?..................................................................................... 7
Extend existing data models with Microsoft 365 data...............................................................................9
Build actionable enterprise analytics with Microsoft 365 data.............................................................12
Explore four key data insight scenarios.........................................................................................................13

Scenario 1: Customer relationship............................................................................................... 14

Use case 1: Relationship mesh...........................................................................................................................14
Use case 2: Customer 360..................................................................................................................................15

Scenario 2: Business process..........................................................................................................16

Use case 1: Skills finder and talent alignment..............................................................................................16
Use case 2: Supply chain optimisation........................................................................................................... 17

Scenario 3: Security and compliance...........................................................................................18

Use case 1: Information oversharing...............................................................................................................18
Use case 2: Fraud detection.............................................................................................................................. 20

Scenario 4: People productivity....................................................................................................21

Use case 1: Organisational network analysis................................................................................................21
Use case 2: Hybrid work effectiveness.......................................................................................................... 23

Extensive joint solution ecosystem.............................................................................................26

Conclusion.........................................................................................................................................27
Next steps..........................................................................................................................................28
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Insights with Microsoft Graph Data Connect
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Modern workplace trends and

opportunities
As companies work to be more competitive
and efficient, they’re turning to the power
of analytics and AI to mature their insights
– from looking backward with descriptive
analytics to looking forward with predictive
and prescriptive analytics. 88%
To make this transformation, leaders are of C-Suite respondents said that
using more forward-looking
increasingly looking to draw intelligence
datasets and analytics approaches
from Microsoft 365 data in Outlook, to better predict and respond to
Microsoft Teams, SharePoint and other future events will be important
services. to their success

Microsoft Graph Data Connect is a secure,

scalable data service that quickly copies
relevant Microsoft 365 datasets into the
Azure tenant for advanced analytics and
insights. It uses the Microsoft 365 data
organisations already have – with user
IDs obfuscated to protect employees’
privacy – and show how teams communicate
and collaborate.

Microsoft Graph Data Connect let’s 77%

organisations develop analytics, of C-Suite respondents have
intelligence and business process increased their use of internal
optimisation applications by extending and external real-time data
over the last 6–12 months
Microsoft 365 data into Microsoft Fabric.
Organisations can use Fabric’s suite of
analytics options while staying compliant
with industry standards and keeping their
data secure.
Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
4

Move toward predictive and prescriptive insights

The evolving landscape of work has brought significant changes to the way businesses operate.
As a result, leaders across the globe are working towards a collaborative, efficient and engaged
workforce, requiring new and innovative solutions that rely on data-driven insights. Business
leaders need to have full awareness of their end-to-end business. To achieve this, businesses require
uncovered siloed datasets, data that is unified with their analytics stack and drawing insights from
it, and bringing that intelligence full circle to inform better decisions that drive innovation.

How can we make it happen?

Prescriptive Analysis

What will happen?

n
Predictive Analysis atio
imis
Opt
Why did it happen?
Value

Diagnostic Analysis

What happened?
Descriptive Analysis

BI Analytics + AI
tion
rma
Info Hindsight Insight Foresight

Difficulty

Figure 1: Driving analytics from existing data using AI

Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
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Advanced analytics made easy

Microsoft Fabric and Microsoft Graph Now organisations can bring all their
Data Connect can bridge the gap between Microsoft 365 data into Microsoft Fabric.
the need for insights in the traditional With Data Factory in Microsoft Fabric, we
workplace and the advanced analytical enable customers to access their Microsoft
needs of modern leaders. These tools 365 data through Microsoft Graph Data
make it easier to understand and navigate Connect, organisations can manage their
the new normal in hybrid workplaces at Microsoft 365 data alongside their other
scale. With this, modern leaders can make data sources in one centralised location.
informed decisions, optimise collaboration With a suite of analytical workloads, Fabric
and foster a supportive, agile culture to enables organisations to seamlessly work
succeed in today’s ever-shifting landscape. together to transform their data into a

Microsoft Fabric
Unified, Open, Governed

Data Factory Synapse Power BI

Data integration Data transformation Data visualisation

Microsoft Graph
Data Connect

Microsoft 365 Azure Active

Directory
Outlook Teams SharePoint Viva Windows Edge Bing

Apps

Figure 2: Microsoft Graph Data Connect

Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
6

competitive advantage. Microsoft Fabric With Power BI and other Fabric workloads
includes Data Factory, Data Engineering, using an analytics-ready format, users enjoy
Data Warehouse, Real-Time Analytics, incredible performance for interactive
Data Science and Power BI, all hosted on analysis directly in the lake, without any
a lake-centric Software-as-a-Service (SaaS) data movement. Through one copy of data
solution for simplicity and to maintain a that is shared across all Fabric workloads,
single source of truth. organisations can bridge the gap between
data and business users by accessing
With Power BI in Fabric, organisations a single source of truth without creating
can democratise data directly from Fabric data silos.
as a trusted and complete analytics
system, uncovering powerful insights,
and translating those insights into action
with Microsoft 365. This includes rich
insights into people productivity, customer
relationships, business processes and
security and compliance.
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Insights with Microsoft Graph Data Connect
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What is Microsoft Graph

Data Connect?
The Microsoft graph represents a massive in Figure 3. These aggregate to more than
rich data pool that remains largely 18 trillion data points that are generated
untapped by most organisations. With by over 300 million Microsoft 365 users.
every email you write, every meeting you This big data empowers companies to
put on your calendar and every file you make the right decisions by turning data
share, you are generating data points that into valuable insights that can give them a
are captured in Microsoft Graph as seen competitive advantage.

Security Devices

Groups Files

Microsoft Graph
Tasks Events

Notifications Charts & Channels

Figure 3: Microsoft Graph overview

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In Figure 4, you can see just some types

of Microsoft 365 data that organisations
get through Microsoft Graph Data To learn more: Datasets, regions
Connect. There are datasets available from and sinks supported by Microsoft
a wide variety of Microsoft 365 sources, Graph Data Connect – Microsoft
including Azure Active Directory, Outlook,
Teams, SharePoint, Viva Insight and
Graph | Microsoft Learn
Microsoft Groups – and the list is growing.

Continuing growth in new datasets and metrics

Basic Dataset
Cleaned Dataset

Updated May 2023 Curated Dataset

Available 2023
Azure Active
Outlook Teams SharePoint Viva Microsoft 365
Directory

User profile Messages sent Meeting chats Doc sharing1 VI Person report 1 2 Meeting activity

Manager info Contact 1:1 and 1:n chats SharePoint groups1 VE messages 1 2 Email activity

Direct reports Calendar view Std. channel msgs. Site usage1 Office app activity

Group members Mailbox settings Channel details File usage Teams activity

Group details Mail Folder Call records File activity

Group owners Event Transcripts

Group message

Inbox message

To-Do lists/tasks

Conference rooms

Beyond

Azure Active Directory Outlook Teams SharePoint Viva Windows Edge Bing and more …
Notes: 1In Preview | 2Available to customers with Viva licence and selected ISVs for Viva customer engagements

Figure 4: Datasets available in Microsoft Graph Data Connect

Microsoft 365 datasets come ready for ● Cleaned datasets: Datasets

analysis and deliver data in three formats: generated by either normalisation
and de-duplication from basic
● Basic datasets: Datasets generated datasets, or datasets created from
from raw customer-created content user activity or behaviour signals in
and inputs from Microsoft 365 Microsoft 365
applications and services
● Curated datasets: Datasets custom
generated for a specific use case or
analytics scenario, or datasets from
1P Microsoft 365 analytics application
for extensibility
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Extend existing data models with Microsoft 365 data

Getting started with Fabric is easy! Once a data pipeline is created, data engineers can use the
copy assistant with the new Microsoft 365 connectors as seen in Figure 5. With just a few clicks,
data engineers can set up a link to Microsoft 365 through Microsoft Graph Data Connect. Once
the connection is configured, they can select the datasets that they want to bring into Fabric, and
the Microsoft 365 data appears in OneLake in the analytics-ready Delta/Parquet format.

Figure 5: Overview of the copy assistant window with the new Microsoft 365 connectors
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In the OneLake workspace, as seen in Figure 6, data engineers can immediately see the copied
Microsoft 365 data and use all the analytics tools available in Fabric to generate insights.
Additionally, Fabric protects all the data with built-in enterprise governance and security.

Figure 6: OneLake workspace

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Insights with Microsoft Graph Data Connect
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With Microsoft Graph Data Connect, organisations can:

Scale access to Accelerate time Ensure security

Microsoft 365 data to insight and governance

Scale: Drive deep organisational Speed: Clear path to insights Security: Minimise compliance
insights that empower business with less focus on planning and management overhead for cus-
decisions with scalable access data configuration. Simplified tomers’ Microsoft 365 adminis-
to Microsoft 365 data. Gain development workflows make trators. Specify detailed compli-
comprehensive access to decades it possible to rapidly build, test ance policies for applications to
worth of untapped Microsoft 365 and iterate ‘fresh’ reports that use Microsoft 365 data.
data that comes ready for analysis. provide actionable insights.
Get fast extracts of relevant data
at scale.

Business value: Gain deep Time and cost: Streamline the Governance: Ensure applications
insights into the patterns of process from data extraction only use data essential to their
organisational collaboration. to analysis. Reduce the time to analytics use case. Govern data by
Evolve current analytical value and get updated reports specifying what types of data an
models by extending current out faster. Significant financial application can access.
organisational insights. savings from the reduction of
time-consuming, manual tasks.
Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
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Once the Microsoft 365 data is in Microsoft

Build actionable Fabric OneLake, data analysts can construct
enterprise analytics with use cases empowered by Microsoft 365
data from Power BI. Insights gained using
Microsoft 365 data Microsoft 365 data come from passive
network analysis, as compared to self-
reported surveys, and measure interactions
through existing email and meeting data,
resulting in minimal missing data, less in
advance investment and reduced time
burden. This also means data analysts
can access all the historic Microsoft 365
data for use cases such as those shown in
Figure 7:

Relationship mesh Process discovery

and automation

Customer 360
Skills finder and
talent alignment
Customer complaint
onship Bus
ine
ati
management
l ss
e Supply chain
rr

pr

Conversation optimisation
me

oc

lineage
ess
Custo

Microsoft Fabric
+
e

Microsoft 365 Data

li a n c
Pe o p

Culture-driven
mp

digital
Information
le

transformation
oversharing
od
co
pr

uc n d
Employee
tiv i it ya
engagement and
productivity
ty Secur Fraud
detection
Hybrid work
effectiveness

Organisational Internal threat and

network analysis anomaly detection

Figure 7: Key data insight scenarios

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Insights with Microsoft Graph Data Connect
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Explore four key data

insight scenarios 88% of C-suite respondents
said that using more forward‑
Microsoft Graph Data Connect paired with looking datasets and analytics
Microsoft 365 can give rich insights into
these four key scenarios:
approaches to better predict
and respond to future events will
● Customer relationship analytics: be important to their success.
For commercial business leaders
to go beyond traditional CRM
insights and understand customer
interactions and relationships
based on communication and
collaboration patterns.

● Business process analytics: For

better operations to see how work
really flows through the organisation
on a day-to-day basis. Pinpoint the
manual processes and workflow
bottlenecks that should be automated
or optimised.

● Security and compliance analytics:

To secure sensitive data and learn
how employees are using and
sharing sensitive information.
Implement anomaly detection, threat
intelligence, audit log analysis, risk
management and legal forensics.

● People productivity analytics: For

driving transformation by exporting
your Viva productivity metrics, so you
can convert insights into solutions
with digital adoption, smart meetings
and content, hybrid workplaces and
cultural change.
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Scenario 1: Customer relationship

sales leadership is always up-to-speed

Use case 1: and can lean on objective insights into the
depth of customer relationships.
Relationship mesh
Microsoft Graph Data Connect combines
Customer satisfaction is one of the key multiple data sources, including Microsoft
factors for growth for many successful 365 and CRM systems, to offer a complete
organisations. With technology, sales teams view of customer touchpoints. Equipped
can strengthen their strategic planning and with pre-built business logic and
gain increased visibility into accounts, and dashboards for quick, actionable insights,
in turn allocate more time to building the Microsoft Graph Data Connect enables
right relationships. sales leaders to deliver targeted sales
guidance and strategically prioritise sales
Structured data management with initiatives.
customer sentiment analysis is necessary
for sales teams to prioritise their efforts and As companies innovate to improve their
deliver exceptional, tailor-made customer customer relationship management
service in a time-constrained workday. This (CRM), it has become essential to bring
helps organisations: together data from various sources and
gain insights. Here are some key steps that
● Minimise customer churn, increase can help achieve this goal:
loyalty and generate more revenue in
every account. ● Enable efficient, automated pipelines
to bring Microsoft 365 and CRM data
● Programmatically manage and together in Fabric.
improve customer interactions at
each stage of the sales cycle. ● Define a ruleset to calculate the
connectivity score between internal
● Get visibility into accounts and and external contacts.
establish clear next steps.
● Gain timely analytics and insights that
Relationship-building with accounts is help improve relationships between
best done with a personal touch. Top sellers with high-priority accounts.
organisations separate personalised
customer care, with objective, data-driven ● Establish a detailed view of
customer sentiment analysis. Objective relationship event tracking and a
customer relationship data ensures that checklist to make it actionable.
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Use case 2: Customer 360 ● Build a comprehensive customer

view and provide the best customer
To drive growth, organisations expand experience possible.
their channels and touchpoints with
customers. Out-of-date, inaccurate and ● Identify and segment high-value and
fragmented sales interaction data makes at-risk customers.
it impossible to coordinate and optimise
these efforts across the organisation, ● Enable marketing to run effective
causing redundancies and inefficiencies. By campaigns and promotions on
establishing a unified Customer 360 view, ‘warm’ leads.
organisations can strategically drive and
prioritise marketing and sales efforts to: ● Boost customer retention and
satisfaction.
● Increase customer retention and
satisfaction.

● Share data and collaborate cross-

functionally.

● Trust the data within the organisation’s

system to forecast with confidence.

To succeed, growth leaders must track

complete customer journeys, touchpoints
and points of communication. By
understanding previous customer
interactions, they can drive highly targeted,
impactful conversations through optimal
channels.

To build a comprehensive view of the

customer’s journey, organisations combine
the power of Azure Synapse Analytics
with Dynamics 365 Customer Insights
and Microsoft 365, enabling them to have
effective conversations that recognise
all the points of contact. This enables
organisations to:
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Scenario 2: Business process

Use case 1: Skills finder Enriching employee data from human

resources (HR) systems with Microsoft
and talent alignment 365 data can provide insights about the
skill level and talent pool as well as staff
Companies are facing high attrition rates projects and strategic roles quickly. Moving
and are increasingly reliant on personal away from static, often outdated employee
network signals to match roles and profiles to a dynamic organisational search
internal talent. With modern technologies, experience fed with the unique and rich
organisations are able to turn a volatile data provided by Microsoft Graph Data
talent market into a competitive advantage. Connect can benefit the employees and
By breaking down organisational silos and the organisation.
increasing transparency into their internal
talent pools, organisations are able to:

● Staff critical roles and projects quickly

with the right experts to create
diverse teams.

● Provide job opportunities with great

skill fit to boost employee satisfaction
and retention.

● Gain a competitive advantage by

developing the right skills and
capabilities based on data-driven
talent management.

Employees not elevated to the extent of

their capabilities are at risk of leaving to
find a match elsewhere. With complete
transparency into the internal talent pool,
hiring managers transcend beyond the use
of personal networks; they fill positions
faster, promote diversity and ensure the
best fit for the position, while retaining
valuable internal talent.
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Use case 2: Supply chain data for monitoring, management and

process improvement metrics, which helps
optimisation organisations:

To improve supply chain design, planning ● Achieve cost optimisation by pairing

and execution, supply chain managers need Microsoft 365 data and LOB system
to unlock key data residing in collaboration data in Fabric.
systems, from the stakeholders to the value
chain. Doing so allows managers to better ● Use Azure Machine Learning models
mitigate margin pressure due to escalating to surface hidden costs and gain
transport and material costs, acquire efficiencies.
comprehensive views into the complete
supply chain and use AI to automate lower- ● Visualise the whole supply chain
level decision making at scale. This can help using Power BI.
an organisation:
● Measure improvement and business
● Decrease costs: 2× cost reduction impact over time.
using digital and lean – compared to
using lean alone (source: Bain).

● Gain a comprehensive view into the

supply chain to ensure the highest
return potential.

● Discover hidden costs in the supply

chain that are often overlooked.

Significant coordination takes place outside

ERP, LOB or SCM systems. By acquiring a
holistic view across multiple systems, supply
chain managers can analyse the true cost
of doing business and identify hidden costs
in the supply chain to optimise forecasting,
inventory turns, supplier risk and logistics.

Pairing Microsoft 365 data with LOB

systems allows organisations to create
comprehensive views of the supply chain
to make efficiency gains, increase resiliency
and build durability. Microsoft Graph Data
Connect relays a continuous stream of big
Transform Your Microsoft 365 Data into Business
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18

Scenario 3: Security and compliance

Use case 1: Information data, maintaining information boundaries

and establishing new rules based on how
oversharing sensitive data is managed and classified.

Remote work has significantly increased Exposure of confidential data can occur
email usage, and with it the risk of exposing under a broad range of circumstances,
sensitive or confidential personal, client intended or unintended, through email or
or company data. To manage this risk, instant messaging. Data breaches are in
Microsoft has built information oversharing many cases preventable or discoverable
which is a security and compliance use case with the right tools. Solutions such as
powered by the newly available SharePoint data loss prevention (DLP) tools may be
usage and activity (ODSP) dataset. This adequate for some scenarios, although in
allows customers to better understand how many incidents, they go undetected.
Microsoft Information Protection (MIP)
labels are constantly protecting SharePoint

● Is oversharing happening?
● Is external sharing happening?
● Is sensitive data being shared?
● How much is being shared per sensitivity label?
● Is sensitive data being shared with external users?
● What external domains are being shared with?
● Which sites have been shared the most?
● What roles (levels of sharing) are being used?
● What permissions does a specific user have?
● What file extensions are being shared most?
● How much sharing happens at the web, folder,
list or file level?
● …or a combination of these questions.

Figure 8: Information oversharing

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Microsoft 365 data is an important part ● Understand risk behaviours and

of the defence against data breaches. usage and create solutions.
Organisations can use Microsoft
Graph Data Connect to augment their ● Create monthly tenant policy
Microsoft 365 data with powerful machine adoption reports and month-on-
learning capabilities in Fabric, so they can month sharing trends reports.
build and maintain powerful predictive
AI models that stop data breaches before ● Identify malicious actors and protect
they happen. confidential data.

By connecting Microsoft Graph ● Set terms to watch for leakage,

Data Connect to Microsoft 365 data, categorising and assigning severity
organisations can: levels.
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Use case 2: Fraud With Microsoft Graph Data Connect,

organisations can:
detection
● Use big data analytics and ML to
Fraud damages more than the company model historical patterns of fraud and
profits when it hits. Customers, vendors continuously update threat detection
or other stakeholders may have negative models.
experiences and brand reputation may
suffer. As a result, organisations are looking ● Automate responses and alerts to
to reduce the costs and losses associated suspicious behaviours and patterns.
with fraud, and existing fraud detection
tools may not leverage critical insights ● Visualise and democratise business
available from all the data sources. insights with easy integration of
Microsoft 365 and LOB data with
The inability to detect fraud leads to Azure Synapse Analytics.
financial loss, loss of credibility, legal action
and loss of customer trust. Organisations ● Unleash hyper auto scalability with
who act proactively to monitor, combat and Azure serverless technologies and
prevent fraud are able to minimise financial Azure Synapse Analytics.
losses due to fraud. Having real-time
automated intelligence greatly improves ● Stay compliant with regional data
an organisation’s ability to handle fraud regulations, keeping key data and
attempts systematically while not having apps on-premises while harnessing
to rely on people. cloud technologies to access
advanced AI, analytics, storage
With Microsoft Graph Data Connect and and ML.
Microsoft 365, organisations can use
existing analytics capabilities to reduce
the time and cost of deploying fraud risk
analytics. By combining AI scoring models
with near real-time alerting and event
handling, organisations can respond better
and faster to preventable incidents.
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21

Scenario 4: People productivity

Use case 1: Organisational ● Use ONA metrics to find opportunities

and enhance connectivity and agility
network analysis across internal and external teams.

Discover the patterns of collaboration and ● Pinpoint knowledge gaps and

engagement to drive digital, cultural and overburdened knowledge brokers.
process transformation with Microsoft
Graph Data Connect. Organisations can: ● Evaluate the success of organisational,
cultural and digital transformations.
● Discover hidden and new connections
to realign, connect and engage
employees.

Figure 9: Organisational network analysis visualisation template

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Common patterns in communication and Microsoft Graph Data Connect enables

interaction hold valuable insights about organisations to use their existing Microsoft
organisational networks, people and their 365 data for network analysis. This approach
relationships. When organisations grow, the leads to increased accuracy, better
value of their networks grows exponentially, ease of use and enhanced productivity
but so does their complexity. Utilising by supporting communication and
modern tools to log interactions and map collaboration while promoting agility by
data, organisational network analysis identifying communication highways and
provides a holistic view to help support an essential change agents.
evolving organisational culture, accelerate
learning and enhance knowledge sharing. Organisational network analysis helps:

Organisational network analysis identifies ● Analyse information flows and

the communication patterns of modern accelerate knowledge sharing within
work. By mapping key connectors and the organisation.
information flows, leaders can detect hidden
burnout, keep remote workers connected, ● Identify and provide relief to overtaxed
integrate and support new hires, resources such as knowledge brokers
boost meeting effectiveness, promote or influencers within the organisation.
diversity and inclusion, strategically
introduce shared services and detect post- ● Achieve faster time to insights with
merger integration or reorganisation issues. the Organisational Network Analysis
Accelerator.
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Use case 2: Hybrid work Hybrid is the new normal. Organisations

are adopting modern tools to enable new
effectiveness hybrid work models and keeping tabs on
engagement, productivity and employee
Significant efforts go into designing and well-being to stay ahead of the curve and
building new hybrid work environments. ensure employees feel connected and
A data-driven approach is critical for engaged.
measuring the environment’s effectiveness.
With the right data, organisations can Microsoft 365 data and Microsoft Graph
efficiently assess employee productivity Data Connect enable hybrid work models
and well-being to coordinate online and in- to effectively balance people, technology
person activities without risking employee and workplace requirements. Insights into
churn. engagement and productivity patterns
uncover hybrid workplace effectiveness
Furthermore, with a holistic collaboration and empower employees to work smarter,
and productivity view, organisations can reduce burnout and drive success.
skilfully balance leadership demands and
employee expectations to create safe, With Microsoft Graph Data Connect,
modern and effective hybrid workplaces to: organisations can:

● Grow an inclusive organisation that ● Enable seamless, effective

exceeds employee expectations. collaboration across the organisation.

● Optimise hybrid workplaces to ● Monitor employee engagement,

address constantly changing productivity, well-being and
workforce needs. inclusion.

● Increase employee productivity and ● Use analytics and insights to design

engagement. and build effective hybrid work
environments.

● Establish policies to mitigate health

and safety risk with minimal business
disruption.
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24

Professor Di Perna discovered Microsoft

Graph Data Connect, which provides
intelligent access to Microsoft 365 data
at scale. This data includes insights into
ways workers communicate, collaborate
and manage their time across all the
applications and services in Microsoft 365.
It was precisely the type of information
Di Perna and Matteucci were looking for.
“Businesses need a workforce engagement
sensor,” says Matteucci. “The one that we’re
developing with Microsoft Graph Data
Connect is objective and works in tandem
with and as a proxy for the costly survey-
Politecnico di Milano, or Polytechnic based standards of today.”
University of Milan, is a public scientific-
technological university that trains
engineers, architects and industrial
designers. The Electronic Information and
Bioengineering department at Politecnico
di Milano is developing a solution that
delivers objective, granular data concerning
employee sentiment at scale.

Traditionally, in-person or digital surveys

have been the gold standard when
companies want to understand their Customers will better understand
workforces. Politecnico di Milano professor their human capital. From there,
Leonardo Di Perna recently began looking
they can reduce stressors or react
for a way to use employee collaboration
and communications data to reveal to other factors that prompt
previously undetectable insights. “Every people to seek other employment
organisation has unique pain points – that’s our ultimate goal.”
regarding employee satisfaction,” says Di
Perna. “They get subjective replies through
surveys, but we want to supplement that Matthew Matteucci, Professor,
conversation with more objective data Department of Electronic Information and
Bioengineering, Politecnico di Milano
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Seguros SURA Latinoamérica is a major

player in the insurance industry, with a
presence in nine countries across Latin
America. A part of Grupo Sura, the company
has long held on to its core principle of
innovation in the insurance sector.

Recently, Seguros SURA Latinoamérica set

out to address strategic human resources
risk, which it defines as deviations that
companies experience in the attraction,
engagement and development of the
human resources they need to adequately
design and execute their strategies. This
kind of risk is difficult to measure and
often accrues gradually. Such risks have
traditionally been extremely hard to insure
against.

“This is why we’re using Microsoft Graph

Data Connect,” says Juan Sebastian
Gomez, Strategic and Emerging Risks
Manager at Seguros SURA Latinoamérica
It was incredibly surprising that (Suramericana S.A.). “The insurance sector
we could use Microsoft 365 data hasn’t been there for businesses when it
comes to strategic human resources risk,
to create a predictive human
and we aim to change that.” When used
resources risk model,” in tandem with in-person interviews,
metrics from inter-office interactions in
Juan Sebastian Gomez, Strategic and Microsoft 365 not only provided a more
Emerging Risks Manager at Seguros SURA comprehensive picture of the company’s
Latinoamérica (Suramericana S.A.) human resources, but also created the basis
for a predictive risk assessment model.
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Extensive joint solution ecosystem

Microsoft Graph Data Connect has collaborated with a rich network of enterprise technology
vendors who have built powerful joint solutions using Microsoft 365 data:

GainX: Build a comprehensive map of information flow and provide a data-driven, systemic
view of how an organisation is actually functioning. Learn more.

HCL: Conduct better workforce management, performance analysis and improvement

measures to understand employee productivity.

Infosys: Gather feedback from corporate communications, identify areas of improvement

and take action to improve employee engagement, productivity and retention.

Lotis Blue: Utilise organisational network analysis (ONA) to enhance diversity, equity and
inclusion outcomes. Apply ONA principles to improve customer relationships and revenue
velocity.

Neo4j: Construct security and compliance analytics to uncover the hidden patterns of
communication in your organisation. Learn more.

Neudesic: Extend Microsoft 365 data and Viva Insights collaboration metrics into your
Azure environment to further display relevant metrics for employees within other systems
and portals.

Parabole: Illustrate the true cost of maintaining a channel, including time spent with
partners by product and mismatches between partner investment and partner value.

TCS: Identify patterns and trends in employee behaviour during weekends. Gain insights
into how weekend working affects overall employee happiness scores.

Veldhoen: Drive innovation and productivity. Analyse the patterns of collaboration between
business units within the company, identify virtual teams and grassroots collaboration, and
understand how employees connect with customers and stakeholders outside the company.

Wipro: Enable your organisation to effectively manage and classify data during mergers,
acquisitions and divesture scenarios.
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27

Conclusion

Microsoft Graph Data Connect empowers Microsoft Graph Data Connect lets
organisations to make data-driven organisations develop applications for
decisions and gain valuable insights analytics, intelligence and business process
that can drive growth and innovation. optimisation by extending Microsoft 365
With Microsoft Graph Data Connect, data into Fabric. By integrating in this
organisations can quickly access and way, organisations can take advantage
extract Microsoft 365 data at scale, in a of the vast suite of compute and storage
secure and privacy‑compliant format. options in Fabric while staying compliant
with industry standards and keeping their
data secure.
Transform Your Microsoft 365 Data into Business
Insights with Microsoft Graph Data Connect
28

Next steps

Learn more about Microsoft Fabric and get started with

a free trial.

Learn more about how to access Microsoft 365 data

at scale with Microsoft Graph Data Connect.

Microsoft Graph Data Connect | access data at scale

Microsoft Graph Data Connect – Graph Data Analytics |

Microsoft Azure

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