ProximVision® Advanced

Troubleshooting Guide

ProximVision ® Advanced - Troubleshooting Guide 1

Copyright
© 2020 Proxim Wireless Corporation, San Jose, CA. All rights reserved. This guide, and the software described within are copyrighted with all rights
reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any
form by any means without the written permission of Proxim Wireless Corporation.

Trademark
Proxim® is a registered trademark, and ProximVision® Advanced and the Proxim logo are trademarks of Proxim Wireless Corporation. All other
trademarks mentioned herein are the property of their respective owners.

Disclaimer
Proxim® reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Proxim to
provide notification of such revision or change. Proxim may make improvements or changes in the content described in this guide at any given point
of time.

ProximVision® Advanced - Troubleshooting Guide

Software Version: 1.0
Document Version: 1.2

P/N 765-00362, October 2020

ProximVision ® Advanced - Troubleshooting Guide 2

1 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Device Discovery Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Database Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Browser Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Map Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Version Mismatch Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Events/Alarms Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Redundancy Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Remote Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Radius Authentication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Auto Channeling Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
1 Appendix A - Technical Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Obtaining Technical Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Support Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Additional Information on ServPak Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
A Appendix B - Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

ProximVision ® Advanced - Troubleshooting Guide 3

Troubleshooting 1
This guide helps to address the problems that might arise while using our application. If the procedures discussed in this
chapter does not provide a solution, or the solution does not solve your problem, check our support site at
http://support.proxim.com which stores all resolved problems in its solution database. Alternatively, you can post a question
on the support site, to a technical person who will reply to your email.
A troubleshooting utility that automatically tries to diagnose common issues related to PV Advanced Server is available in PV
Advanced Utilities menu.
This utility should be run first when an issue related to PV Advanced Server is encountered. Please refer Section 2.3.17
Troubleshooting Utility of PV Advanced User Guide for more information.
This chapter provides information related the following additional issues that are not covered by the Troubleshooting Utility.
• Installation Issues
• Device Discovery Issues
• Database Issues
• Browser Related Issues
• Version Mismatch Issues
• Events/Alarms Issues
• Redundancy Issues
• Remote Client
• Radius Authentication Issues
• Auto Channeling Issues
• Miscellaneous

ProximVision ® Advanced - Troubleshooting Guide 4

1.1 Installation Issues
Installation Issues include problems that prevents you from installing and launching the application.

Problem Solution

Unable to install PV Advanced To install PV Advanced server, the ports 443, 8080, 162, and 69 must be free. If they
server are not available then you cannot install PV Advanced server. To free these ports,
follow the following procedure:
1. Navigate to Start > Run..
2. Type cmd and click OK.
3. Type "netstat -ano”. It displays all the ports that are currently used by the active
applications along with their Process ID (PID).

4. If ports 443, 8080 and 162 are used by any application, then you have kill those
applications. To kill, type "taskkill /f /PID <ProcessID>". For Example, to kill
the application that used port 443, type taskkill /PID 2868.

: These commands must be run with Administrator privileges. To enable

Administrator rights, right-click the cmd.exe and click Run as
administrator.

ProximVision ® Advanced - Troubleshooting Guide 5

 Problem Solution

Unable to launch PV Advanced

client due to incorrect time format
(tt hh:mm:ss)

(Note: One of the causes of PV

Advanced Remote client launch
failure is incorrect time format.)

1. Time format set as: ( tt hh:mm:ss ) should be modified as ( hh:mm:ss ).

2. To update, double-click Regional Options in Control Panel.
3. Click the Time tab, and then select the values from the Time separators.
4. Setting the sTime and sTimeFormat independently in the registry results in
conflicting values.
5. To repair these settings, use Regional Options in Control Panel.

ProximVision ® Advanced - Troubleshooting Guide 6

 Problem Solution

Unable to launch PV Advanced To launch PV Advanced, the ports 443, 8080, 162, and 69 must be free. If they are not
after successful installation available then you cannot launch PV Advanced.

You can check the availability status of these ports by using Port Scanner. To access
Port Scanner, navigate to Start > All Programs > Proxim Wireless > PV Advanced
> Port Scanner. The Port Scanner Tool screen appears, which shows the availability
status of the ports:

To free the ports, follow the following procedure:

1. Navigate to Start > Run..
2. Type cmd and click OK.
3. Type "netstat -ano”. It displays all the ports that are currently used by the active
applications along with their Process ID (PID).

4. If ports 443, 8080 and 162 are used by any application, then you have kill those
applications. To kill, type "taskkill /PID <ProcessID>". For Example, to kill the
application that used port 443, type taskkill /PID 2868.

: These commands must be run with Administrator privileges. To enable

Administrator rights, right-click the cmd.exe and click Run as
administrator.

ProximVision ® Advanced - Troubleshooting Guide 7

 Problem Solution

5. If the system process "4" uses the port #443 by default on each server restart
and is unable to kill the process, then follow the below steps to solve it.
i. Check the service which is used by the Port #443 with PID "4".
ii. Type "netstat -ano | find "443" to display all the process ID's used by the
port #443. [Ex: “Routing & Remote Access” Service].
iii. Type "net stop RemoteAccess" and start the “PV Server” service and then
launch the PV Advanced client.
iv. Type "net start RemoteAccess" to use the “Routing & Remote Access”
Service, if needed.

ProximVision ® Advanced - Troubleshooting Guide 8

 Problem Solution

Unable to launch PV Advanced Install Java Runtime Environment (JRE) in the client system. If JRE is already installed,
through web browser check if JAVA is enabled in the web browser. If disabled, enable JAVA through your
web browser.

The procedure to enable JAVA through web browser is as follows:

Internet Explorer:
• Click Tools and then Internet Options
• Select the Security tab, and select Custom Level
• Scroll down to Scripting of Java applets
• Make sure the Enable option is checked
• Click OK to save your preference
Google Chrome:
• Enter about:plugins in the search field.
• Scan for Java and check whether Java is enabled (if the Disable link appears,
Java is already enabled)
• Click the Enable link (if available)
• (Optional) Check the Always allowed box to stop additional Chrome warnings
when running Java content
Mozilla Firefox:
• Start Mozilla Firefox browser or restart it if its already running
• At the top of the browser, select Firefox (or Tools menu in Windows XP), then
Add-ons
• The Add-ons Manager tab will open.
• In the Add-ons Manager tab, select Plugins
• Click Java (TM) Platform plugin
• Click Enable (if it is Disable, Java is already enabled)
Safari:
• Launch Safari browser
• Click Safari and select Preferences
• Click Security
• Select Enable Java check box
• Close Safari Preferences window

ProximVision ® Advanced - Troubleshooting Guide 9

 Problem Solution

If PV Advanced is launched It is recommended to wait for 2-3 minutes after the application is installed.
immediately after its installation,
an error message 'Failed to
connect to server' is displayed.

1.2 Device Discovery Issues

Device Discovery issues prevents you from discovering the devices in PV Advanced.

Problem Solution

Unable to discover 1. Check whether you have entered the correct SNMP Read/Write Passwords and
devices correct SNMP Versions.
2. Ensure that network is properly routed for proper connectivity from PV Advanced
server.
3. Check for proper license. During the evaluation/trial period of 30 days, PV Advanced
manages up to 100 devices and after the trial period expires, PV Advanced will be
able to manage only 4 devices. (After 4 devices, you can see that failure count will
increase in the auto-discovery profile table).
4. Check if the range is blocked.
5. If the network is not stable, increase the timeout and retry count.
6. Check that UDP port 161 is not blocked by any of your network devices.

Non-Proxim device When an existing non-proxim IPv4 device is discovered using an IPv6 address and
duplicate entry in vice-versa without deleting the already existing entry, a duplicate entry of the device
network topology appears in the network topology.

ProximVision ® Advanced - Troubleshooting Guide 10

1.3 Database Issues

Problem Solution

PV Advanced is If you are getting an error saying that The server will be closed due to database error!
closing the server due see Appendix B - Increase of Max Connections in PostgreSQL in PV Advanced User
to database error Guide.

Database Backup and Database backup and restore utilities works only when you login as Administrator.
Restore utilities are
not working

Database Backup Incorrect Postgres path leads to this issue. Make sure to provide the correct Postgres
Scheduled Task Status Installation Path during installation. Do as follows to check/update the Postgres
is showing as Installation Path:
"Successful" but the
backup zip file is Navigate to Management Tab > Scheduled Task > Select Database backup task and
found empty. click Edit.

Unable to restore You can restore the Database by Installing the java Version 1.8.0_133 or 1.8.0_144.
Database in PVA
Server with latest Java
Version 1.8.0_251.

1.4 Browser Related Issues

Problem Solution

Unable to perform Use the latest version of the web browser in your remote client. PV Advanced uses the
some operations settings of underlying browser object as its default settings for the device Web
when PV Advanced is Configuration.
running in the Web
browser

ProximVision ® Advanced - Troubleshooting Guide 11

 Problem Solution

Unable to display the 1. Run Command Prompt (cmd.exe) as Administrator.

web interface of 2. Click on Continue in the User Access Control (UAC) prompt.
MP.11/AP
3. In the command prompt, type the command given below in bold and press Enter.
700/AP-4000 by few
PCs running netsh interface tcp set global autotuninglevel=disabled
Operating Systems 4. The OK response appears as shown in the following screen:
like Vista and Win7
with different web
browsers

Unable to access
Telnet

5. Close the command prompt and restart the computer to apply the changes.
6. If the problem is fixed, stop here. If not, you may not have a issue with Auto Tuning
and will need to turn it back on.
NOTE: This disables the auto tunning feature in Vista completely, and sets and locks the
RWIN receive window to the default value as 65536 bytes.

ProximVision ® Advanced - Troubleshooting Guide 12

 Problem Solution

In new web UI - This issue can be resolved in two ways:

Home, Commit,
1. Add the device IP in the list of Trusted Sites
Reboot and Advanced
buttons of the – In Internet Explorer, go to the Internet Options.
selected device are – Under the Security tab of Internet Options, Click Trusted sites.
not visible. – On the click of Sites, add the required device IP as said below
• Say, http://192.168.8.* allows all devices in the 192.168.8 subnet.
• http://192.168.8.170-195 allows all devices included from IP
192.168.8.170 to IP 192.168.8.195.

– Once added, Close and Apply the settings.

ProximVision ® Advanced - Troubleshooting Guide 13

 Problem Solution

2. The user can also turn off the Internet Explorer Enhanced Security
Configuration on Windows Server.
– Launch the Server Manager from the windows task bar.

– Go to the Local Server tab from the Server Manager window.

– Click on the IE Enhanced Security Configuration.

– Select Off for both Administrators & Users and click OK.

ProximVision ® Advanced - Troubleshooting Guide 14

1.5 Map Issues

Problem Solution

Links are not getting When the device status changes frequently, wireless links may not get updated on the
updated in Dynamic dynamic map because the link parameter will be polled at defined time interval. The
Map wireless link will not get updated until there is any movement on the map.

Therefore, for continuous real time management of wireless link, it is recommended to

maintain the desired signal strength.

Unable to display To view the Open Street Maps, it is recommended to contact proxim team for the URL,
Open Street Maps by and update the Open Street Maps using Update Dynamic Maps URL Utility.
clicking Dynamic
Map section under Enter the URL provided by proxim team in the Update Map Utility dialog box and then
Management Tab. click Apply to update the open street maps. Do not edit the URL provided by proxim
team.

1.6 Version Mismatch Issues

Problem Solution

Version Mismatch Version mismatch issue is observed when PV Advanced application is upgraded and JAVA
error occurs Cache is not cleared.

To avoid version mismatch, clear the Java Cache.

Follow the below procedure to clear the JAVA Cache:

• Navigate to Start > Control pane and then click Java Icon the “Java Control
pane” screen appears.
• Now, click Settings... The Temporary File Settings screen appears.
• Click Delete Files... The Delete Temporary files screen pops-up.
• Select the Applications and Applets and Trace and Log Files check box and then
click OK button.
The Java Cache will be cleared; PV Advanced will now launch successfully from the
remote client.

ProximVision ® Advanced - Troubleshooting Guide 15

1.7 Events/Alarms Issues

Problem Solution

Time zone mismatch is Change the value of DynamicDaylightTimeDisabled to “0“(without quotes) by doing
displayed in fault the following:
management / audit trial
on systems running Registry -> HKEY_LOCAL_MACHINE -> SYSTEM -> CurrentControlSet -> Control ->
Windows Operating TimeZoneInformation -> DynamicDaylightTimeDisabled
System

Timezone mismatch Cancel the Automatically adjust clock for Daylight Saving Time selection by doing
between PC and PV the following:
Advanced server/client is
displayed in fault • Navigate to Start -> run as/search regedit -> HKEY_LOCAL_MACHINE -> SYSTEM
management/audit trial -> CurrentControlSet -> Control -> TimeZoneInformation
when timezone is set to
UTC + 3. – Right-click anywhere in the window to create a new DWORD.
– In New, double-click DWORD (32-bit) Value, and then name it as
DisableAutoDaylightTimeSet.
– Next, double-click to set the value of DisableAutoDaylightTimeSet to 1, and then
click OK.
• Now navigate to Start -> Control pane -> Date and Time -> Change time zone ->
Time Zone Settings, and clear the Automatically adjust clock for Daylight
Saving Time check box.

: The Automatically adjust clock for Daylight Time Zone Settings check box is
available only to countries observing daylight saving time.

None of the events are Click the Reset button at the bottom right corner of the page/ Restart a new PV Advanced
displayed in the Events client session.
Configuration page of
the fault management
section on systems
running Windows 2003
operating system.

Alarms are not being In the Topology pane, select any device or subnet and then click Alarm tabs for the
moved to the respective changes to take place.
Alarm tabs when the user
selects a device and
chooses to move its
Alarms from Alarms-1
to Alarms-2 tabs or
vice-versa.

ProximVision ® Advanced - Troubleshooting Guide 16

1.8 Redundancy Issues

Problem Error Message

Invalid/Mismatch/Unknown
Common Authentication
details for Server 1 and
Server 2

The credentials provided by

the non-default user for
Test Connection is
consecutively invalid for
more than 5 times

Mismatch IP address/Port
details for Server 1 and
Server 2

PV Advanced server service is

not started on Server 2

Server 1 is unable to reach

the remote server (Server2)
either due to failure in
network connectivity or the
redundancy feature is not
enabled on Server 2

ProximVision ® Advanced - Troubleshooting Guide 17

 Problem Error Message

PV Advanced client for

Standby server (Server 2) is
launched with Hostname as
localhost/ default IP

When Server 1(iActive

Server) goes down, it
displays a dialog message to
the user to connect to the
switched-over Active server
(Server 2)

1.9 Remote Client

Problem Error Message

On opening .jnlp file,

if there is delay
[approximately of 1-2
mins] to click
Continue button in
the security warning
pop-up message, the
Remote Client
Application does not
launch.

The process is
unresponsive at this
instance.

Reboot PV Advanced Server and Client PC. Try again after sometime.

ProximVision ® Advanced - Troubleshooting Guide 18

1.10 Radius Authentication Issues

Problem

“Radius Authentication” fails, if the Active Directory Settings are not configured properly.

In the Network Topology, right click on any device (i.e., SU/CPE/EPB) to perform Authenticate SU/CPE/EPB via Radius.
This operation throws an error and the error message will be listed under the Controller Logs, as shown in the screenshot
given below:

Solution

It must be ensured that the Active Directory parameters such as Domain Name, Domain Attributes, Server Address,
LDAPS Port, Admin Name, Admin Password and Certificate File are configured exactly as per the sample values
provided on the GUI. Else the Authenticate SU/CPE/EPB via Radius operation fails.

For details to create a Certificate file, see Procedure to create a Certificate file from Certificate Authority in the
Windows 2008 or later in PV Advanced User Guide.

ProximVision ® Advanced - Troubleshooting Guide 19

1.11 Auto Channeling Issues

Problem

During Auto Channeling, the PV Advanced cannot allocate channels to radios which are not enabled.

In the scenario given below, the 5GHz radio column is not in enable state. Therefore the 5GHz radio is not allocated
a channel after the Auto Channeling process. It can also be seen that 5GHz column is displayed empty under the
Log as shown below:

Solution

During Auto Channeling process, the PV Advanced can allocate channels to the radios, based on the selection of
2.4GHz and 5GHz radios.

If both the radios are enabled, then PV Advanced allocates channels to both.
If 5GHz radio is enabled and 2.4GHz radio is disabled, then PV Advanced allocates channel to only 5GHz radio.
If 5GHz radio is disabled and 2.4GHz radio is enabled, then PV Advanced allocates channel to only 2.4GHz radio.

ProximVision ® Advanced - Troubleshooting Guide 20

1.12 Miscellaneous

Problem Solution

Unable to perform any Check if any windows dialog boxes are currently open within the PV Advanced application
task in the web browser and close them.
where PV Advanced is
currently launched For example, if ICMP Ping or SNMP Ping or Traceroute dialog window is currently open
within the PV Advanced application then you have to close it in order to perform any
action in the web browser.

Device not appears in This issue can be resolved by using the Delete Device tool to delete the device from the
the network during database. This tool can delete both IPv4 as well as IPv6 addressed devices.
manual discovery but an
“IP Already Exists” error In the Tools menu, click Delete Device. Enter the IP Address of the device which needs to
message pops up. be removed and Click Delete.w

ProximVision ® Advanced - Troubleshooting Guide 21

 1

Appendix A - Technical Services and Support

For Warranty and Technical Support Policy, please visit http://support.proxim.com.

1.1 Obtaining Technical Service and Support

If you are having trouble using the Proxim product, please read this manual and the additional documentation provided with
your product. If you require additional support to resolve your issue, please be ready to provide the following information
before you contact Proxim’s Technical Services team:
• Product information
– Part number and serial number of the suspected faulty device
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (What kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information
– If the product is not registered, date and location where you purchased the product

: Technical Support is free for the warranty period from the date of purchase.

1.2 Support Options

Proxim Customer Support Website
The Proxim Customer Support Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim Customer Support Web site , you can access the following services:
• Product Download Page: Provides quick links to product firmware, software, and documentation downloads.
• Proxim TV Links: A link to helpful video tutorials.
• Knowledgebase: A solution database of all the resolved problems. You can search by product, category, keywords,
or phrases.
• Live Chat: Chat with a support technician on-line or request to call back at a later time.
• Create a Support Request: Create a support request with our technical support staff who will reply to you by email.
• Case Management: Login to check the status of your support cases, update your personal profile, or access
restricted information and features.
• Provide Feedback: Submit a suggestion, complaint, or other feedback about the support site and our products.

ProximVision ® Advanced - Troubleshooting Guide 22

Telephone Support
Contact technical support via telephone as follows:
USA and Canada Customers
• Phone: +1-408-383-7700; +1-866-674-6626
• Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PST (UTC/GMT -7 hrs)
International Customers
• Phone: +1-408-383-7700
• Business Hours: 24x7 live response. Tier 3 support: 8 a.m. to 5 p.m. M-F PST (UTC/GMT -7 hrs)

ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to meet
your specific needs. Whether your requirement is round the clock technical support or advance replacement service, we are
confident that the level of support provided in every service in our portfolio will exceed your expectations.
All ServPak service bundles are sold as service contracts that provide coverage for specific products from 1 to 3 years. Servpak
bundles are considered an upgrade to the standard product warranty and not an extension.

24x7 Basic Technical Basic Advanced Replacement Priority Advanced Replacement

Support (Two business days/ International (Next business day/ International
economy shipment service) priority shipment service)

8x7 Advanced Technical 24x7 Advanced Technical

Support Support

Software Maintenance Proxim Vision Support

Access to Knowledge Base

1.3 Additional Information on ServPak Options

Advanced Replacement of Hardware
In the event of a hardware failure, our guaranteed turnaround time for return to factory repair is 30 days or less. Customers
who purchase this service are guaranteed replacement of refurbished or new hardware to be shipped out within one or two
business days, as applicable. Options are available for shipment services depending on the customer’s support needs.
Hardware is shipped on business days, Monday – Friday excluding Holidays, 8:00 AM – 3:30 PM Eastern Time.

7x24x365 Availability
Unlimited, direct access to technical support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays.

ProximVision ® Advanced - Troubleshooting Guide 23

8x5 Availability
Unlimited, direct access to world-class technical support engineers 8 hours a day, 5 days a week, Monday through Friday from
8:00AM - 5:00PM Pacific Standard Time.

Basic Technical Support

Customers who purchase this service can be rest assured that their call will be answered by Proxim’s Tier 1 technical support
and a case opened immediately to document the problem and provide initial troubleshooting to identify the solution and
resolve the incident in a timely manner.

Advanced Technical Support

In addition to Proxim’s world-class Tier 1 technical support, customers will be able to have their more complex issues escalated
to our world-class Tier 3 technical support engineers. Our Tier 3 engineers will review specific configurations to troubleshoot
intricate issues and will also provide helpful insights regarding Proxim’s products and various tips from decades of collective
experience in the wireless industry.

Software Maintenance
It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by
providing a Software Maintenance program that enables customers to access new feature and functionality rich software
upgrades and updates. Customers will also have full access to Proxim's vast Knowledgebase of technical bulletins, white
papers and troubleshooting documents.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any of the available ServPak support options, please visit our website at
http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see ) or send an email to
[email protected].

ProximVision ® Advanced - Troubleshooting Guide 24

 A

Appendix B - Abbreviations

Client PV Advanced Client

http Hyper Text Transfer Protocol

https Hyper Text Transfer Protocol Secure

IP Internet Protocol

JRE Java Runtime Environment

NMS Network Management System

OID Object Identifier

RLT Radio Link Test

Server PV Advanced Server

SNMP Simple Network Management Protocol

SSL Secure Sockets Layer

ProximVision ® Advanced - Installation and Management Guide 25