Data sheet

Cisco public

Cisco Collaboration Flex Plan

3.0

© 2021 Cisco and/or its affiliates. All rights reserved. Page 1 of 22

Contents
Cisco Collaboration Flex Plan 3.0 3
Meetings features and benefits 4
Webex Calling features and benefits 10
Technical support and customer success services 21
On-premises licensing and software delivery 21
Ordering information 21
Entry-level Webex service 21
Cisco environmental sustainability 21
Cisco Capital 22
Appendix 22

© 2021 Cisco and/or its affiliates. All rights reserved. Page 2 of 22

Cisco Collaboration Flex Plan 3.0
With the release of Flex 3.0, the Cisco® Collaboration Flex Plan is evolving to accelerate and incentivize the
move to Flex, simplify quoting and ordering, and improve collaboration by bundling Webex® Meetings and
Calling.

Key improvements to the Cisco Collaboration Flex Plan:

● New! Webex Suite Enterprise Agreement and Named User

● Single tier Active User (AU) Buying Model – Meetings only
● The Cisco Enterprise Agreement (EA) is simplified by consolidating three tiers into a single tier
● Hard bundle better-together Meeting + Calling. Customers benefit when buying them together

Buying models
Three buying models are available: Enterprise Agreement, Active User, and Named User. You can choose
different buying models for Meetings and Calling, but you may not have more than one buying model for either
solution at any point. During your subscription, you also have the flexibility to change your buying model from:

● Named User to Active User or Enterprise Agreement, or

● Active User to Enterprise Agreement

An Enterprise Agreement (EA) covers all Knowledge Workers (KW) in an organization and allows for 20 percent
growth with additional value-added benefits to cover organizational needs. A minimum of 250 KWs are
required.

Active User (AU) is a usage-based subscription for meetings that allows customers to purchase meetings
entitlements according to adoption and closely track the return on investment. A minimum of 40 Active Users is
required.

Named User (NU) is a per-user subscription that enables customers to provide Webex Meetings or Calling
services for individuals, teams, or departments and add additional entitlements as adoption grows. Entitlements
can be purchased per user with no minimum. No growth is included.

Named user calling value tiers

Professional – the full-featured tier for employees and contractors who use multiple communication devices as
part of their job duties. This tier includes voicemail.

Enhanced – the feature rich tier optimized for task-based workers who use a single device without the need to
voicemail.

Access – the entry level tier for a dial-tone and basic calling capabilities on basic devices.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 3 of 22

Deployment models
You will choose a software deployment model for each of your users. Customers can choose to mix
deployment models to fit their needs and deploy cloud Meetings and Calling on-premises, hosted by a partner,
and/or via a cloud (either Cisco Unified Communications Manager [UCM] Cloud and/or Webex Calling). Note
that when you choose an on-premises or partner-hosted deployment, you will also receive the cloud service
Webex app. You have the flexibility to transition from on-premises or partner-hosted to a cloud deployment and
vice versa. The deployment model you choose for a user determines their software entitlement. Table 1 shows
which deployment models are available for Meetings and Calling.

Table 1. Availability of Meetings and Calling by deployment model

Cloud On-premises Partner hosted

Meetings X

Calling X X X

Meetings features and benefits

When you choose Cisco Collaboration Flex Plan Meetings, you receive entitlements to a bundle of features.
Table 2 describes the included features and the availability of each feature to users with the EA, NU and AU
buying models. Table 3 describes the add-on features that can be purchased on top of your subscription and
the availability of each add-on feature based on the designated buying model.

Table 2. Included features and buying model availability

Included feature Benefit Buying model available

EA NU AU

Webex Centers The following video and web conferencing solutions are X X X
bundle included:
Webex Meetings with a capacity of 1000 attendees per
session
Webex Training with a capacity of 1000 attendees per
session
Webex Events with a capacity of 1000 attendees per
session
Webex Support with a capacity of 5 attendees per
session
Webex Centers bundle includes Webex Meetings,
Webex Training, Webex Events, and Webex Support in a
single bundle.
A Branded microsite included
See supported languages.
For Named User, customers can choose either the entire
Webex Centers bundle or a-la-carte combination of
Webex Meetings, Webex Training, Webex Events, and
Webex Support. You cannot select this option in
combination with Webex Events 3000.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 4 of 22

Included feature Benefit Buying model available

EA NU AU

Webex meetings Host or join Webex Meetings natively from the Webex X X X
App with common meeting experiences and controls, no
matter how participants join.
Note: Calendar service must be enabled.

Pro Pack for With Pro Pack for Control Hub, administrators can X X X
Control Hub provision, manage, and analyze the entire Webex
experience. Pro Pack delivers additional levels of
security controls, compliance management, and
business insights to meet the needs of customers who
are looking for advanced capabilities.

Cisco Webex Each knowledge worker has unlimited access to VoIP. X X X

Conferencing Cisco Webex VoIP capabilities may not be available to
Audio (voice over participants in certain countries. Refer to the “Important
IP [VoIP]) Information Regarding Audio Services” section of the
Cisco Webex Audio Offering data sheet for more details.

Cisco Webex Each knowledge worker has unlimited access to global X X X

Conferencing toll call-in services. Local toll call-in number(s) are
Audio (toll dial-in provided for participants in covered countries to join a
audio) Cisco Webex meeting. Refer to the Cisco Webex Audio
Offering data sheet (Table 2) for a list of covered
Or countries.
Cisco Cloud Or,
Connected Audio
Service Provider Under the Cloud Connected Audio Service Provider
User (CCA SP User) Audio option, a service provider partner
peers with Cisco and provides the transport and access
(phone numbers) to a customer, while Cisco provides
audio bridging. The service provider partner also
provides lifecycle support; that is, day-0, day-1, and
day-2 support.

Enhanced Get secure, all-in-one team collaboration from Webex. X X X

messaging in the Webex is an app for continuous teamwork. Move work
Webex App forward in secure work spaces where everyone can
contribute anytime with messaging, file sharing, white
boarding, video meetings, calling, and more.

Webex Assistant Webex Assistant interacts with you to help with note X X X
taking, action items, reminders, closed captioning, and
more, all controlled by voice command.

Polling/Q&A Slido is an audience engagement platform with X X X

(Slido) expanded polling/Q&A technology now integrated with
Webex.

Cloud device The cloud device registration provides the ability to X X

registration register Cisco video devices purchased upfront as well
as Hardware as a Service to the Webex cloud, with no
need for on-premises infrastructure.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 5 of 22

Included feature Benefit Buying model available

EA NU AU

Cisco Cisco TelePresence® Management Suite provides X X X

TelePresence complete control, management, and scheduling
Management Suite capabilities of telepresence conferencing and media
services infrastructure and endpoints. It includes a base
software license, 250 system management licenses, and
API integration licenses.

Webex Hybrid Integrate your existing IT assets with Webex to provide a X X X

Services single, integrated experience. Hybrid Services include
Call Service, Calendar Service, Directory Service, Video
Mesh, and Data Security Service.

Webex Edge Webex Edge Audio is suitable for customers that have a X X X
Audio cloud meetings solution coupled with an on-premises
calling solution. It provides an on-net path (VoIP) for
participants to join meetings from their existing IP
phones with no change in behavior or training required.
Edge Audio supports all Cisco Unified Communications
solutions, providing high-quality audio (wideband codec)
and cost savings by bypassing PSTN.

Table 3 shows the add-on features by buying model that are available for purchase.

Table 3. Add-on features buying model availability

Add-on feature Benefit Buying model available

EA NU AU

Webex Suite The Webex Suite can be purchased under Flex X X

3.0 to bring the full power of the Webex platform
with Cloud Calling, Meetings, Messaging, Polling
and Events to your organization’s users. Webex
Suite is a cloud only option.

Webex Messaging 1 TB Gain additional file storage beyond the pooled 20 X X X

file storage GB of file storage per knowledge worker in the
standard offer. Extra storage is purchased in
unitary increments.

Cloud device The cloud device registration provides the ability Included X Included
registration† to register Cisco video devices purchased
upfront as well as Hardware as a Service to the
Webex cloud, with no need for on-premises
infrastructure.

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 Add-on feature Benefit Buying model available

EA NU AU

Cisco TelePresence TelePresence Room and Expressway™ Room X

Room† enable call control for room-based immersive
and multipurpose Cisco TelePresence system
endpoints.

Real-time translation Real-time translation for Webex Meetings is the X X

ability to translate English in over 100+ languages
natively within Webex.

Expert on Demand Expert on Demand provides the ability for experts X X X

to remotely join a Webex meeting through their
supported RealWear Headset.*

Network-based Additional Webex Meetings Network-Based X X X

Recording Storage (NBR) Recording (NBR) storage is available in 500-GB
and in 100-GB increments. This is incremental to
the included 1 GB per-user NBR storage entitled
with EA and NU. And 5 GB per-Active-User NBR
storage entitled with AU.

Telehealth Meeting Host Telehealth meetings and access Electronic X X X

Broker Medical Records (EMR) while leveraging Epic’s
APIs. Available in 2 varieties: Standard and
Enhanced.

The following audio add-ons are available only for Cisco Webex Conferencing Audio (not Cloud Connected Audio)

Cisco Webex Each knowledge worker has unlimited access to X X X

Conferencing Audio global toll call-in plus bridge country callback
(Bridge Country Callback services. Local toll call-in number(s) are provided
Audio)* for participants to join a Webex meeting. Bridge
Country Callback Audio allows participants in the
bridge country to join a Webex meeting by
having the meeting call them at the number they
specify once they’ve joined over the web. Bridge
Country Callback Audio is available only to
participants in certain countries. Refer to the
“Important Information Regarding Audio
Services” section of the Cisco Webex Audio
Offering data sheet for a list of covered
countries.

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 Add-on feature Benefit Buying model available

EA NU AU

Cisco Webex Each knowledge worker has unlimited access to X X X

Conferencing Audio global toll call-in plus bridge country callback
(Bridge Country Callback and bridge country toll free services. Local toll
+ Toll-Free Audio) for the call-in number(s) are provided for participants to
U.S. and Canada* join a Webex meeting. Bridge Country Callback
Audio allows participants in the bridge country to
join a Webex meeting by having the meeting call
them at the number they specify once they’ve
joined over the web. Bridge Country Toll Free
Audio provides participants toll free call-in
numbers to join the Webex meeting. Bridge
Country Callback + Toll Free Audio is available
only to participants in the United States and
Canada. Refer to the “Important Information
Regarding Audio Services” section of the
Cisco Webex Audio Offering data sheet for a list
of covered countries.

Cisco Webex Each knowledge worker has unlimited access to X X X

Conferencing Audio global toll call-in plus global callback. Local toll
(global callback audio)* call-in numbers are provided for participants
joining a Webex meeting. Global Callback Audio
allows participants in covered countries to join a
Webex meeting by having the meeting call them
at the number they specify once they’ve joined
over the web. Refer to Cisco Webex Audio
Offering data sheet (Table 3) for a list of covered
countries.

Webex Audio The following Webex Audio services are X X X

(per minute)* available for purchase on a per-minute basis:
● Bridge country toll-free call-in:** Toll-free call-in
number(s) are provided for participants in the bridge
country to join a Webex meeting.
● Bridge country callback:** Allows participants in the
bridge country to join a Webex meeting by having
the meeting call them at the number they specify
once they've joined over the web.
● Global toll-free call-in: Toll-free call-in numbers are
provided for participants in covered countries to join
a Webex meeting. Refer to the Webex Audio data
sheet for a list of covered countries.
● Global premium toll call-in: Local toll call-in
numbers are provided for participants in covered
countries to join a Webex meeting. Refer to the
Webex Audio data sheet for a list of covered
countries.
● Global callback: Allows participants in covered
countries to join a Webex meeting by having the
meeting call them at the number they specify once
they've joined over the web. Refer to the Cisco
Webex Audio data sheet for a list of covered
countries.

Per-minute bridge country audio services are

**

available only to participants in certain countries.

Refer to the “Important Information Regarding
Audio Services” section of the Cisco Webex
Audio Offering data sheet for more details.
Each of these services can be included in or

© 2021 Cisco and/or its affiliates. All rights reserved. Page 8 of 22

 Add-on feature Benefit Buying model available

EA NU AU
excluded from the order and subsequent site
provisioning. All included services will be made
available to all site knowledge workers by
default, and knowledge worker-level
entitlements can be selectively modified using
site administration tools.
You will be required to choose one of the
following billing models with your order:
Uncommitted billing – Invoiced monthly in
arrears, based on actual usage over the billing
period. Per-use fees are subject to change. The
subscriber will be charged at the applicable rate
in effect at the time the service is used.
Committed billing – Invoiced monthly in advance
for the duration of the audio service subscription
term, based on a monthly committed dollar
amount (minimum of $99 per month). Usage in
excess of committed amounts is invoiced
monthly in arrears at the discounted rate.
Committed amounts that are not used by the
subscriber during the month may not be carried
forward into the next month.

Webex Edge Connect Webex Edge Connect is suitable for customers X X X

who have a cloud meetings solution coupled with
an on-premises calling solution. It provides a
dedicated, managed, Quality-of-Service (QoS)-
enabled IP link from the customer’s premises to
the Webex Cloud through direct peering, leading
to better and faster Webex meetings powered by
the Cisco Webex Backbone. The direct
connection provides enhanced meeting quality
with consistent network performance and added
security. It is recommended that customers that
deploy Webex Edge Audio purchase Webex
Edge Connect to experience premium meeting
quality and significant cost savings by combining
audio and Internet bandwidth.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 9 of 22

Webex Calling features and benefits
When you choose Cisco Collaboration Flex Plan Calling, you receive entitlements to a bundle of calling features.
Figure 1 highlights the device support for the Named User buying model. Table 4 describes the included
features and the availability of each feature to users with the EA and NU buying model, as well as the availability
of each feature to users with a cloud, on-premises, or partner-hosted deployment model. Table 5 describes the
add-on features that can be purchased on top of your subscription and the availability of each add-on feature
based on the designated buying model as well as the availability of each feature to users with a cloud, on-
premises, or partner-hosted deployment model. Table 6 highlights the Named User value tiers.

Figure 1
Named User device support

© 2021 Cisco and/or its affiliates. All rights reserved. Page 10 of 22

Table 4. Included features, buying model, and deployment model availability

Included feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Webex Calling Webex Calling is the latest Cloud Calling X X X

offering that delivers proven enterprise-
class Cisco hosted calling functionality.
Webex Calling for SP is a cloud calling offer
targeting service providers that delivers a
proven enterprise-class cloud PBX.
Both Webex Calling and Webex Calling for
SP provide an enterprise license delivering
a full-featured, robust offer targeted to an
organization’s knowledge workers. It
includes unified communications (Webex
Calling) and mobility (desktop and mobile
clients with support for multiple devices).
Webex Calling (formerly Cisco Spark Call)
includes a cloud-based phone system and
the ability to connect other Cisco call
control capabilities and services through
Webex Hybrid Services. It encompasses all
the devices to make calls.

Cisco Calling Plan The Cisco Calling Plan is a new offer that X X X
provides Cisco Public Switched Telephone
Network (PSTN) connectivity to Webex
Calling customers. Partners can now order
outbound calling plans for their customers
directly from Cisco on Cisco Commerce
Workplace (CCW). Partners and customers
can also order outbound calling plans and
telephone numbers directly from Cisco on
Webex Control Hub. Cisco Calling Plans are
managed natively from Webex Control Hub
and are billed from Cisco
(through partners).
With Cisco Calling Plans, partners and
customers can benefit from a single vendor
for cloud calling services and support, and
centralized trials and provisioning.

Cisco Unified Cisco Unified Communications Manager X X X

Communications (UCM) Cloud delivers proven enterprise-
Manager Cloud (UCM grade unified communications and
Cloud) Calling collaboration as a service, with the features
and benefits of Cisco IP phones, mobile
devices, and desktop clients, delivered
from the Cisco Webex cloud.
Cisco UCM Cloud offers voice, video,
messaging, presence, emergency, mobility,
team collaboration, and soft client solutions
enabled by Cisco Unified Communications
Manager, Cisco Unity® Connection, Cisco
Emergency Responder 911, Cisco
Expressway, and Cisco Jabber® bundled
into a cloud consumption model.

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 Included feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Enhanced messaging Secure, all-in-one team collaboration from X X X X X

in Cisco Webex App Webex. Webex is an app for continuous
teamwork. Move work forward in secure
workspaces where everyone can contribute
anytime with messaging, file sharing, white
boarding, video meetings, calling, and
more.

Cloud device The cloud device registration provides the X X X X

registration ability to register Cisco video devices
purchased upfront as well as Hardware as
a Service to the Webex cloud, with no need
for on-premises infrastructure.

TelePresence Room† TelePresence Room and Expressway™ X X X X

Room enable call control for room-based
immersive and multipurpose Cisco
TelePresence system endpoints.

Webex Hybrid Integrate your existing IT assets with X X X X

Services Webex to provide a single, integrated
experience. Webex Hybrid Services include
Call Service, Calendar Service, Directory
Service, Video Mesh, and Data Security
Service. These services are not available
for Webex Calling for SP.

Cisco Unified Cisco Unified Communications Manager X X X X

Communications provides an enterprise-class IP telephony
Manager call-processing system. In addition to
traditional telephony features, it provides
advanced capabilities such as video.

Cisco Expressway Cisco Expressway Series works as part of X X X X X

Series (Expressway-C the Cisco Unified Communications Manager
and Expressway-E) product family to provide access for
mobile, desktop, and fixed clients. The
application provides advanced multimodal
firewall traversal and access services for
secure voice, video, instant messaging and
presence, directory, and visual voicemail
outside your enterprise firewall without the
need for a VPN. It includes.
● Base software license
● Expressway-E license
● Series feature license
● Desk phone and room registration licenses

Cisco Unity Access your Cisco Unity Connection voice X X X X

Connection messages the way you prefer—whether
from an IP phone, a mobile phone, a web
browser, an email client, or a desktop client
such as Cisco Jabber.

Soft clients Cisco Jabber® clients: X X X X

● Cisco Jabber for Windows (softphone, video,

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 Included feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted
instant messaging, presence)
● Cisco Jabber for Mac (softphone, video,
instant messaging, presence)
● Cisco Jabber for Android (softphone, video,
instant messaging)
● Cisco Jabber for iOS (softphone, video,
instant messaging)
● Cisco Jabber SDK (software development kit
for web)
● Cisco Virtualization Experience Media Edition
(VXME)
● Cisco Jabber Guest

Group Voicemail Group Voicemail offers the ability to create X X X

a voicemail and fax inbox that can be
shared by a group of users within an
organization. This may be deployed as a
voicemail box for individuals that do not
have calling entitlements. Group voicemail
boxes cannot exceed the named user or
knowledge worker count. In Webex Calling
Dedicated Instance deployments, additional
group voicemail boxes can be added up to
the total capacity available on the
dedicated instance, but may not exceed
available capacity.

Cisco Emergency Cisco Emergency Responder enhances the X X X X X

Responder 911 existing emergency 9-1-1 functionality
offered by Cisco Unified Communications
Manager. It helps assure that Cisco Unified
Communications Manager will send
emergency calls to the appropriate Public
Safety Answering Point (PSAP) for the
caller’s location, and that the PSAP can
identify the caller’s location and return the
call if necessary. In addition, the system
automatically tracks and updates
equipment moves and changes. Cisco
Emergency Responder Exports Automatic
Location Information (ALI) data in formats
defined by the National Emergency Number
Association (NENA), an industry standards
body in the United States. These data
formats may not be suitable for use outside
the United States and Canada; manual
modification of the exported files may be
required.

Emergency Response Emergency Response Center for undefined X X X

Center calls provides connection to emergency
location services when a user doesnot have
a verifiable location address. An agent
collects the address and routes the call to
the currect Public Safety Answering Point
(PSAP).

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 Included feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Cisco Unified Cisco Unified SRST provides cost-effective X X X X X

Survivable Remote solutions for supporting redundant call
Site Telephony (SRST) control in remote branch offices and the
homes of teleworkers.

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 Included feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Cisco Unified Cisco Unified Communications Manager X X X

Communications SME helps enterprises create a centralized
Manager Session architecture to more easily and efficiently
Management Edition manage and evolve their networks as
(SME) collaboration needs change. With SME,
enterprises can:
● Simplify. Reduce complexity by aggregating
third-party PBXs, and ease migration to an
all-IP environment.
● Extend. Deploy collaboration applications at
the network core and extend them to users,
even those on third-party PBXs.

Pro Pack for Control With Pro Pack for Control Hub, X X X X X
Hub† administrators can provision, manage, and
analyze the entire Webex experience. Pro
Pack delivers additional levels of security
controls, compliance management, and
business insights to meet the needs of
customers who are looking for advanced
capabilities.

†
Not applicable for Webex Calling

Table 5. Add-on features, buying model, and deployment model availability for purchase.

Add-on feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Webex Suite The Webex Suite can be purchased under X X X

Flex 3.0 to bring the full power of the Webex
platform with Cloud Calling, Meetings,
Messaging and Events to your organization’s
users. Webex Suite is a cloud only option.

Webex Calling - Webex Calling offers the ability to select a fully X X X

Dedicated Instance redundant dedicated cloud instance option
based on the Cisco Unified Communications
Manager architecture. Dedicated Instance is
integrated with Webex Calling and takes
advantage of Webex platform services,
bringing cloud innovation and an enhanced
experience to customers who need to support
older Cisco endpoints, local survivability
solutions, or existing integrations part of
critical business work flows.

Webex Setup Assist Webex Setup Assist is a Cisco-provided X X X

migration and implementation service
assistance for partners to include on all cloud
calling opportunities. This is available as a
purchasable option for Webex Calling and
UCM Cloud Calling.

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Add-on feature Benefit Buying model Deployment model available

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premises hosted

Cisco UCM Cloud Cisco UCM Cloud Direct Connect is a set of X X X

Direct Connect (UCM services that allows customers to connect
Cloud Only) direct to the Cisco UCM Cloud in the Cisco
Webex Cloud.
Virtual Connect (SD-WAN or VPN) enables
customers to securely extend their private
network virtually over the Internet to the Cisco
UCM Cloud without the need to own and
support the remote infrastructure and
dedicated circuits.
The supported options are SD-WAN (Meraki
or Viptela) or VPN. The customer is
responsible for the corresponding premises
equipment and Cisco SD-WAN licenses.
In both cases Cisco hosts, manages, and
assures redundant customer dedicated routers
(VPN router or SD-WAN vEdge) with Internet
access in the Cisco UCM Cloud data center
region(s) where service is required. The
customer is responsible for the corresponding
premises equipment and Cisco SD-WAN
licenses.
Fiber Connect enables customers to securely
connect their private network via their point-
to-point fiber circuit directly to the Cisco UCM
Cloud.
Cisco provides the customer the ability to
securely terminate redundant fiber
connections in the Cisco UCM Cloud data
center region(s) where service is required. The
customer is responsible for the fiber circuit
and the corresponding premises equipment.
MPLS Connect enables customers to securely
connect their private network via their MPLS
connection directly to the Cisco UCM Cloud.
Cisco provides the customer the ability to
securely terminate redundant MPLS
connections in the Cisco UCM Cloud data
center region(s) where service is required. The
customer is responsible for the MPLS circuit
and the corresponding premises equipment.

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Add-on feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Cisco Unified Cisco Unified Attendant Console (UAC) High X X X

Attendant Console Availability bundle and additional Advanced
(UCM Cloud only) licenses are available as part of the
Collaboration Flex Plan. Cisco UAC Advanced
with UCM Cloud is a high availability
deployment to protect your system from down
time.
Cisco UAC Advanced offers a power queuing
engine that helps manage several calls from
many sources. The robust directory can
handle up to 100,000 contacts and
synchronize directly with Active Directory.

Cisco Unified Cisco Unified Attendant Console (CUAC) X X X X

Attendant Console Standard and Advanced are available as part
(CUAC) of the Collaboration Flex Plan. CUAC
Advanced comes with optional high availability
to protect your system from down time.
CUAC Standard offers enhanced features such
a modern user interface and searchable speed
dials. It includes busy lamp field and Cisco
Jabber presence.
CUAC Advanced offers a powerful queuing
engine that helps users manage several calls
from many sources. The robust directory can
handle up to 100,000 contacts and
synchronize directly with Active Directory.

Additional MRA Get additional device registration capacity for X X X

registration capacity secure mobile and remote access for mobile,
(UCM Cloud Only) desktop, and fixed clients. The capacity
provides advanced multimodal firewall
traversal and access services for secure voice,
video, instant messaging and presence,
directory, and visual voicemail outside your
enterprise firewall without the need for a VPN.

UCM Cloud Cisco UCM Cloud Enterprise Service is a set X X X

Enterprise Service of expert cloud lifecycle services designed to
(UCM Cloud Only) accelerate the realization of the value of the
Cloud and provide an optimized experience by
providing extensive monitoring and
management services.

Cisco Unified Cisco Unified Communications Manager X X X X X

Communications Express (Unified CME) enables powerful
Manager Express unified communications for distributed
(CME) enterprise branch-office and retail
environments.
As a licensed feature set of Cisco IOS® XE
Software, it is easy to configure and can be
tailored to the needs of an individual site. It is
feature-rich and can be combined with other
services on the Cisco router platforms to
provide an all-in-one branch-office solution
that saves valuable real estate.

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premises hosted

Cisco Unified Border CUBE has a wide range of capabilities that X X X X X

Element (CUBE) may be used to secure, monitor, and maintain
business-critical connections and to ensure
compliance with industry standards.
Collectively, CUBE features provide
exceptional flexibility when architecting highly
available enterprise communications networks
that save money and offer richer voice and
video collaboration experiences to users.

SpeechView Cisco SpeechView converts voice messages X X X X X

Standard to text and delivers the text version of the
voice message to the user’s email inbox. The
original audio version of each voice message
remains within Cisco Unity Connection and is
available to the user anywhere, anytime.
Standard is an AI-based service, without
human intervention.

Cisco Unified Cisco Unified Communications Manager SME Included X X X X

Communications helps enterprises create a centralized
Manager Session architecture to more easily and efficiently
Management Edition manage and evolve their networks as
(SME) collaboration needs change. With SME,
enterprises can:
● Simplify. Reduce complexity by aggregating
third-party PBXs, and ease migration to an all-IP
environment.
● Extend. Deploy collaboration applications at the
network core and extend them to users, even
those on third-party PBXs.

Cloud Connected UC A set of services in Webex cloud that provide X X X

admin workflows with enhanced business and
operational insights to improve admin
productivity.
For customers who:
● Would like to leverage benefits of Webex
cloud, but desire to keep critical calling
workload on-premises
● Desire a single global view to manage on-
premises UC, along with any Webex cloud,
or hybrid services they already use
● Desire efficient, cloud based managed
services (delivered by partner) for an on-
premises UCM deployment

© 2021 Cisco and/or its affiliates. All rights reserved. Page 18 of 22

Add-on feature Benefit Buying model Deployment model available

EA NU Cloud On- Partner

premises hosted

Unity Connection Access your Cisco Unity® Connection voice X X X X X

with Speech messages the way you prefer—whether from
Connect an IP phone, a mobile phone, a web browser,
an email client, or a desktop client such as
Cisco Jabber.
Speech Connect is a speech-enabled
automated attendant that is included as part of
Cisco Unity Connection. It let the customer
use voice commands (they say the name of
the person they want to call) instead of dialing
a number.

Common Area add- Get add-on licenses for common-area phones X X X X

on not associated with knowledge workers. A
common area (Places) phone option is also
available for Webex Calling, offering analog
phone type functionality with a minimal set of
additional feature capabilities.

Access add-on Add-on licenses for Access phone not X X X X

associated with a knowledge workers.

Enterprise to MPP Migrate certain phone models from X X X

firmware migration “enterprise” firmware to MPP firmware. This
option is available only for Webex Calling.

Table 6. Named User value tiers

Professional Enhanced Access Deployments

Prem/HCS UCMC WxC

SRST Included Included Included Available Available N/A

CER 300% Included Included Available Available N/A

Pro Pack Included Included N/A Available Available Available

Mobile Remote Included Included N/A Available Available N/A

Access+

Webex Messaging Included Included N/A Available for Available for Available for
(Managed)+ purchase purchase purchase

Unity Connection Included Optional Optional Available for Available for N/A
(Enhanced) SA purchase purchase purchase purchase

SpeechConnect SA Included Included with Included with Available Available N/A

Unity Connection Unity Connection

Session Manager Optional Optional Optional Available for Available N/A

purchase purchase purchase purchase

© 2021 Cisco and/or its affiliates. All rights reserved. Page 19 of 22

 Professional Enhanced Access Deployments

Prem/HCS UCMC WxC

Expressway Base Included Included N/A Available Available N/A

Expressway RMS Optional Optional Optional Available for Available for N/A
purchase purchase purchase purchase purchase

Premises device Optional Optional Optional Available for Available for N/A
registration purchase purchase purchase purchase purchase

Cloud device Optional Optional Optional Available for Available for Available for
registration purchase purchase purchase purchase purchase purchase

Cloud Connected UC Optional $0 Optional $0 Optional $0 Available N/A N/A

(on-
premises
only)

SpeechView – Std SA Optional Optional Optional Available for Available for N/A
purchase purchase purchase purchase purchase

CUBE (phase 1) Included Included N/A N/A N/A Available for

(local gateway) purchase

Enterprise to MPP Optional $0 Optional $0 N/A N/A N/A Available

firmware migration

%
Entitlement as % of KW

SA
Stand Alone Add-On

†
Feature only, no separate entitlement

Table 7. Platform and messaging add-ons

Add-on feature Benefits

Webex messaging Secure, all-in-one team collaboration from Webex. Webex is an app for continuous teamwork.
add-on Move work forward in secure work spaces where everyone can contribute anytime with
messaging, file sharing, white boarding, video meetings, calling, and more.

Cisco Jabber option Cisco Jabber instant messaging can be opted in addition to Webex Messaging at no cost and at
equal license count as Webex Messaging. This is intended to aid customer migration from Jabber
to Cisco Webex App.

Webex Messaging 1 Get additional file storage in addition to the pooled 24 GB of file storage per knowledge worker or
TB of file storage 20 GB of file storage per named user in the standard offer. Purchased in unitary increments.

Extended Security The Extended Security Pack bundle includes full-functionality Cisco CloudLock® for data loss
Pack * prevention and anti-malware scanning for all Webex files. This add-on provides collaboration
administrators agility and the ability to securely deploy Webex in their enterprises by addressing
all InfoSec concerns in a tightly integrated solution without the procurement and deployment
hurdles of buying multiple products.

*
Extended Security Pack requires a purchase with Calling and/or Meetings.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 20 of 22

Technical support and customer success services
Cisco offers support services covering the areas of problem resolution, customer success and adoption, and
designated support management in three service tiers: Basic, Enhanced, and Premium. Basic support is
included at no additional cost for the duration of your subscription. For more information about the available
technical support services, contact your partner or Cisco sales agent.

On-premises licensing and software delivery

On-premises licenses are delivered to you via your Smart Account. The partner is responsible for entering your
Smart Account information at the time your order is placed.

The on-premises software and license Product Authorization Keys (PAKs) are available through the links
provided in the eDelivery email that will be sent to the email address(es) provided on the order. Instructions will
be included on how to register the PAKs and install the license.bin file.

Ordering information
To place an order, contact your certified Cisco partner or Cisco sales agent. If you need help finding a partner
in your area, use the Partner Locator tool. Your partner or Cisco sales agent can also assist with any
modifications to your subscription after your initial order is placed.

Entry-level Webex service

If you elect not to renew your subscription, your Webex account will be converted to an entry-level cloud
service. The free cloud service has fewer features and differing usage limits than the paid cloud service. Cisco
may at any time change those features and limits at our discretion and without notice. Cisco may also
deactivate or delete your free account and any related data if you exceed the 5-GB storage limit per user.

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions,
operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of
Cisco’s Corporate Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment
Sustainability” section of the CSR Report) are provided in the following table:

Sustainability topic Reference

Information on product material content laws and regulations Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging WEEE compliance

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current
legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to
date. This information is subject to change without notice.

© 2021 Cisco and/or its affiliates. All rights reserved. Page 21 of 22

Cisco Capital
Flexible payment solutions to help you achieve your objectives
Cisco Capital® financing makes it easier to get the right technology to achieve your objectives, enable
business transformation, and help you stay competitive. We can help you reduce total cost of ownership,
conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can help
you acquire hardware, software, services, and complementary third-party equipment in easy, predictable
payments. Learn more.

Appendix
Collaboration Flex Plan 3.0 Ordering Guide
For information on how to order, see our Flex Plan 3.0 Ordering Guide.

Printed in USA C78-744220-07 12/21

© 2021 Cisco and/or its affiliates. All rights reserved. Page 22 of 22