Rodherna 64@
Rodherna 64@
• The government filing fee for a Fiancé(e) visa petition is $535.00. Pay by check or money order. USCIS requires
checks be made payable to "U.S.Department of Homeland Security." USCIS will not accept other abbreviations or
initials like "USDHS" or "DHS."
• USCIS requires Rowina and Rodrigo each to submit one (1) passport-style photo with Form I-129F. Please see the
passport photo sample page included behind Form I-129F for more information about the USCIS photo
requirements.
• USCIS requires Rodrigo to sign and date the Form I-129F on page 10, question 6.a. where it is marked "Petitioner's
Signature".
• USCIS requires Rodrigo to date and sign the supplemental page titled "Describe the circumstances under which
you met."
• USCIS requires Rodrigo to submit proof of U.S. citizenship which could either be a certified copy of their Birth
Certificate, Consular Report of Birth Abroad, U.S. Passport, or Naturalization Certificate. Please find the proof of
U.S. citizenship sample page included behind Form I-129F for more detailed instructions.
• You indicated that Rodrigo was previously married. USCIS requires Rodrigo to attach a certified copy of divorce,
or annulment of marriage, or dissolution of nullity, or death certificate for each of Rodrigo's prior marriages.
• USCIS requires the Rodrigo to date and sign the "Fiancé Letter of Intent" on top of Rodrigo's printed name.
• USCIS requires the Rowina to date and sign the "Fiancée Letter of Intent" on top of Rowina's printed name.
• USCIS requires all fiancé(e) visa applicants to provide evidence to show that you and the beneficiary have a bona
fide intent to marry. Please find the evidence of intent to marry instruction page included behind Form I-129F for
more detailed instructions.
• USCIS requires all fiancé(e) visa applicants to provide evidence to show that you met your fiancé(e) in-person
within two years prior to filing your Form I-129F. Please find the two year meeting in-person requirement
instruction page included behind Form I-129F for more detailed instructions.
• USCIS requires that any document containing foreign language be accompanied by a full English language
translation which the translator has certified as complete and accurate, and by the translator’s certification that he
or she is competent to translate from the foreign language into English. The certification format should include
the certifier’s name, signature, address, and date of certification.
General Information
Complete the information below and clip this form to the first page of your application package. You will receive one e-mail and/or
text message for each form you are filing.
We will send the e-Notification within 24 hours after we accept your application. Domestic customers will receive an e-mail and/or
text message; overseas customers will only receive an e-mail. Undeliverable e-Notifications cannot be resent.
The e-mail or text message will display your receipt number and tell you how to get updated case status information. It will not
include any personal information. The e-Notification does not grant any type of status or benefit; rather it is provided as a
convenience to customers.
USCIS will also mail you a receipt notice (I-797C), which you will receive within 10 days after your application has been accepted;
use this notice as proof of your pending application or petition.
ROUTINE USES: The information provide on this form will be used by and disclosed to DHS personnel and contractors in
accordance with approved routine uses, as described in the associated published system of records notices [DHS/USCIS-007 -
Benefits Information System and DHS/USCIS-001 - Alien File (A-File) and Central Index System (CIS), which can be found at
www.dhs.gov/privacy]. The information may also be made available, as appropriate for law enforcement purposes or in the interest
of national security.
Complete this form and clip it on top of the first page of your immigration form(s).
Applicant/Petitioner Full Last Name Applicant/Petitioner Full First Name Applicant/Petitioner Full Middle Name
Hernandez Rodrigo Gilbert
Email Address Mobile Phone Number (Text Message)
[email protected] (562) 606-9160
Enclosed please find my Form I-129F, Petition for K-1 Fiancée Visa for Rowina Bawa Mapalad and the
following supporting documents (in order):
Copies of documents are exact photocopies and I understand I may need to submit original
documents to an Immigration or Consular officer at a later time.
Yours truly,
U.S. Citizenship and Immigration Services (USCIS) recommends that fiancé(e) visa
applicants use a professional visa photo service to ensure their photo meets all the
requirements. If you plan to take the photo yourself, here is the list of requirements:
U.S. Citizenship and Immigration Services (USCIS) provides examples of acceptable and
unacceptable green card photos to help guide you.
USCIS requires that each photo be identified with the name and A# (if applicable*) of the
individual in the photo. Applicants may lightly write their name and A# on the back of
the photos. Place two photos inside an envelope or clear, sealable bag; to prevent the
photos from being misplaced applicants may choose to paperclip the bag to a sheet of
paper.
Remove this placeholder and replace it with the labeled, bagged passport photos.
*Please note that children arriving on K-2 or K-4 visas frequently do not have an A number.
Rodrigo
Gilbert
Hernandez
Rodrigo
Gilbert
Hernandez
Remember that USCIS requires one (1) color passport-style photo of the U.S citizen sponsor and
one (1) color passport-style photo of the beneficiary to be submitted along with the fiancé(e)
visa application. When submitting your printed documents and Forms to RapidVisa, please
provide your photos in a plastic baggie, with the applicant’s name and A number (if applicable)
lightly written on the back.
Rowina
Bawa
Mapalad
Rowina
Bawa
Mapalad
Remember that USCIS requires one (1) color passport-style photo of the U.S citizen sponsor and
one (1) color passport-style photo of the beneficiary to be submitted along with the fiancé(e)
visa application. When submitting your printed documents and Forms to RapidVisa, please
provide your photos in a plastic baggie, with the applicant’s name and A number (if applicable)
lightly written on the back.
Select one box below to indicate the classification you are 7.c. Middle Name N/A
requesting for your beneficiary:
Your Address History Provide your employment history for the last five years,
whether inside or outside the United States. Provide your
Provide your physical addresses for the last five years, whether current employment first. If you need extra space to complete
inside or outside the United States. Provide your current address this section, use the space provided in Part 8. Additional
first if it is different from your mailing address in Item Numbers Information.
8.a. - 8.i. If you need extra space to complete this section, use the
Employer 1
space provided in Part 8. Additional Information.
13. Full Name of Employer
Physical Address 1
Sunland Asphalt
9.a. Street Number 8814 Laurel Avenue
and Name 14.a. Street Number 1625 E Northern Avenue
and Name
9.b. Apt. Ste. Flr. N/A
14.b. Apt. Ste. Flr. N/A
9.c. City or Town Whittier
14.c. City or Town Phoenix
9.d. State CA 9.e. ZIP Code 91746
14.d. State AZ 14.e. ZIP Code 85020
9.f. Province N/A
14.f. Province N/A
9.g. Postal Code N/A
14.g. Postal Code N/A
9.h. Country United States
14.h. Country United States
10.a. Date From (mm/dd/yyyy) 01/01/1990
15. Your Occupation (specify)
10.b. Date To (mm/dd/yyyy) 08/01/2022 Truck Driver.
16.a. Employment Start Date (mm/dd/yyyy)
Physical Address 2 05/13/2023
11.a. Street Number N/A
and Name 16.b. Employment End Date (mm/dd/yyyy)
PRESENT
11.b. Apt. Ste. Flr. N/A
50.a. State AZ
50.b. Country
United States
38.f. Travel Document Number 45.d. State AZ 45.e. ZIP Code 85340
N/A
46. Daytime Telephone Number
38.g. Country of Issuance for Passport or Travel Document (562) 606-9160
N/A
38.h. Expiration Date for Passport or Travel Document Your Beneficiary's Physical Address Abroad
(mm/dd/yyyy) N/A 47.a. Street Number Tower 3 Marinella 9 Welfare Road
and Name
39. Does your beneficiary have any children?
47.b. Apt. Ste. Flr. 33/A
Yes No
If you answered "Yes" to Item Number 39., provide the 47.c. City or Town Wong Chuk Hang
following information about each child. If you need to provide
information for more than one child, use the space provided in 47.d. Province N/A
Part 8. Additional Information.
47.e. Postal Code 999077
Children of Beneficiary
40.a. Family Name N/A 47.f. Country Hong Kong
(Last Name)
40.b. Given Name N/A 48. Daytime Telephone Number
(First Name) +852 61439169
40.c. Middle Name N/A
Your Beneficiary's Name and Address in His or
41. Country of Birth Her Native Alphabet
N/A
49.a. Family Name
(Last Name)
42. Date of Birth (mm/dd/yyyy) N/A
49.b. Given Name
43. Does this child reside with your beneficiary? (First Name)
Yes No 49.c. Middle Name
If the child does not reside with your beneficiary, provide the 50.a. Street Number
child's physical residence. and Name
44.a. Street Number 50.b. Apt. Ste. Flr.
N/A
and Name
50.c. City or Town
44.b. Apt. Ste. Flr. N/A
50.d. Province
44.c. City or Town N/A
50.e. Postal Code
44.d. State N/A 44.e. ZIP Code N/A
50.f. Country
44.f. Province N/A
If you answered "Yes" to Item Number 53., describe the 60.e. Postal Code N/A
circumstances of your in-person meeting in Item Number 54.
Attach evidence to demonstrate that you were in each other's 60.f. Country N/A
physical presence during the required two year period.
61. Daytime Telephone Number
If you answered "No," explain your reasons for requesting an
exemption from the in person meeting requirement in Item N/A
Number 54. and provide evidence that you should be exempt
from this requirement. Refer to Part 2., Item Numbers 53. - 54. Consular Processing Information
of the Specific Instructions section of the Instructions for
additional information about the requirement to meet. If you Your beneficiary will apply for a visa abroad at the U.S.
need extra space to complete this section, use the space Embassy or U.S. Consulate at:
provided in Part 8. Additional Information.
62.a. City or Town
54. See attached "I-129F Supplement: Page Hong Kong
8, Part 2, Question 54." 62.b. Country
Hong Kong & Macau
Criminal Information
International Marriage Broker (IMB) Information NOTE: These criminal information questions must be
answered even if your records were sealed, cleared, or if
55. Did you meet your beneficiary through the services of an anyone, including a judge, law enforcement officer, or attorney,
IMB? Yes No told you that you no longer have a record. If you need extra
space to complete this section, use the space provided in Part 8.
If you answered "Yes" to Item Number 55., provide the IMB's
Additional Information.
contact information and Website information below. In
addition, attach a copy of the signed, written consent form the 1. Have you EVER been subject to a temporary or
IMB obtained from your beneficiary authorizing your permanent protection or restraining order (either civil or
beneficiary's personal contact information to be released to you. criminal)? Yes No
56. IMB's Name (if any)
Have you EVER been arrested or convicted of any of the
N/A following crimes:
57.a. Family Name of IMB (Last Name) 2.a. Domestic violence, sexual assault, child abuse, child
N/A neglect, dating violence, elder abuse, stalking or an
attempt to commit any of these crimes? (See Part 3.
57.b. Given Name of IMB (First Name) Other Information, Item Numbers 1. - 3.c. of the
N/A Instructions for the full definition of the term "domestic
violence.") Yes No
Copies of any documents I have submitted are exact photocopies 3.b. Apt. Ste. Flr. N/A
of unaltered, original documents, and I understand that USCIS
may require that I submit original documents to USCIS at a later 3.c. City or Town N/A
date. Furthermore, I authorize the release of any information
from any and all of my records that USCIS may need to 3.d. State N/A 3.e. ZIP Code N/A
determine my eligibility for the immigration benefit that I seek.
3.f. Province N/A
I furthermore authorize release of information contained in this
petition, in supporting documents, and in my USCIS records, to 3.g. Postal Code N/A
other entities and persons where necessary for the administration
and enforcement of U.S. immigration law. 3.h. Country
N/A
I understand that USCIS may require me to appear for an
appointment to take my biometrics (fingerprints, photograph,
and/or signature) and, at that time, if I am required to provide
biometrics, I will be required to sign an oath reaffirming that:
1) I reviewed and understood all of the information
contained in, and submitted with, my petition; and
5. Interpreter's Mobile Telephone Number (if any) 3.d. State NV 3.e. ZIP Code 89148
N/A
3.f. Province N/A
6. Interpreter's Email Address (if any)
N/A 3.g. Postal Code N/A
3.h. Country
Interpreter's Certification United States
I certify, under penalty of perjury, that:
I am fluent in English and N/A , Preparer's Contact Information
which is the same language specified in Part 5., Item Number
4. Preparer's Daytime Telephone Number
1.b., and I have read to this petitioner in the identified language
every question and instruction on this petition and his or her 800-872-1458
answer to every question. The petitioner informed me that he or
5. Preparer's Mobile Telephone Number (if any)
she understands every instruction, question, and answer on the
petition, including the Petitioner's Declaration and N/A
Certification, and has verified the accuracy of every answer.
6. Preparer's Email Address (if any)
[email protected]
Interpreter's Signature
7.a. Interpreter's Signature Preparer's Statement
N/A
7.a. I am not an attorney or accredited representative but
7.b. Date of Signature (mm/dd/yyyy) N/A have prepared this petition on behalf of the petitioner
and with the petitioner's consent.
7.b. I am an attorney or accredited representative and my
Part 7. Contact Information, Declaration, and representation of the petitioner in this case
Signature of the Person Preparing this Petition, if extends does not extend beyond the
Other Than the Petitioner preparation of this petition.
NOTE: If you are an attorney or accredited
Provide the following information about the preparer.
representative, you may need to submit a completed
Form G-28, Notice of Entry of Appearance as
Preparer's Full Name Attorney or Accredited Representative, or Form
G-28I, Notice of Entry of Appearance as Attorney In
1.a. Preparer's Family Name (Last Name) Matters Outside the Geographical Confines of the
United States, with this petition.
1.b. Preparer's Given Name (First Name)
Preparer's Certification
By my signature, I certify, under penalty of perjury, that I
prepared this petition at the request of the petitioner. The
petitioner then reviewed this completed petition and informed
me that he or she understands all of the information contained
in, and submitted with, his or her petition, including the
Petitioner's Declaration and Certification, and that all of this
information is complete, true, and correct. I completed this
petition based only on information that the petitioner provided
to me or authorized me to obtain or use.
Preparer's Signature
8.a. Preparer's Signature
3.a. Page Number 3.b. Part Number 3.c. Item Number 6.a. Page Number 6.b. Part Number 6.c. Item Number
2 1 13 N/A N/A N/A
4.a. Page Number 4.b. Part Number 4.c. Item Number 7.a. Page Number 7.b. Part Number 7.c. Item Number
5 2 12 N/A N/A N/A
We meet in July 6,2018 on a free website called twoo https://twoo.com.We started talking there and then I asked
Rowina for her email address and asked Rowina if she had messenger and we started talking there.
Rowina, came to California last July 13, 2022 for the first time. On July 22, 2022, I sent Rowina some flowers. On July
24, 2022, I went to visit Rowina first time at 25 Straw Irvine California. July 30 2022, I picked up Rowina take her to
the beach and when for a drive. On August 2 2022, I pick Rowina up again and we just went for a drive and did a lot
of talking and got to learn more about one other. Then I picked up Rowina again on August 7, 2022 and took her to
the Citadel outlet stores in California and bought her a lot of stuff and a had lunch. Then, I take Rowina back to straw
in Irvine California and said are good bye because Rowina was going back to Hong Kong. We continued talking on
Messenger. Rowina came back to California on June 21, 2023 and we met for the second time on July 1, 2023. I
picked Rowina up at 48 bamboo st. Irvine California and we go to dinner and after dinner I asked Rowina if she
would marry me and Rowina accepted a I put a ring on her finger. On July 2 2023, I take Rowina to breakfast then
we go to long Beach toke a boat ride the we go to the long beach aquarium. Then, I take Rowina to my mother's
house to introduce then to one another and Rowina also got to meet my young sister Monica. Then, we all go out to
dinner then we go back home. Then, on July 3, 2023 had to take Rowina back to 48 bamboo St., in Irvine California
so Rowina could get ready to go back to Hong Kong and it was our last physical meeting. Rowina and I plan on
getting married in Las Vegas, Nevada as soon as possible .
2. Copy of the sponsor's U.S. passport's biographic page. The passport must be valid (unexpired) and signed
4. Copy of Form FS-240, Consular Report of Birth Abroad, issued by a U.S. Embassy or U.S. Consulate, for those who
were born abroad to U.S citizen parents
Certificate of
Consular Report of Birth Naturalization
Abroad (CRBA)
I, Rodrigo Gilbert Hernandez, do hereby state that I am legally able and willing to marry
Rowina Bawa Mapalad, and intend to do so within 90 days of her arrival into the United
States using the K-1 visa.
Yours truly,
I, Rowina Bawa Mapalad, do hereby state that I am legally able and willing to marry Rodrigo
Gilbert Hernandez, and intend to do so within 90 days of my arrival into the United States
using the K-1 visa.
Yours truly,
Evidence of a bona fide intent to marry may be, but is not limited to:
• A comprehensive statement explaining U.S. citizen sponsor's relationship with the beneficiary to date, including
when and how they decided to become engaged;
• Evidence of correspondence between U.S. citizen sponsor and the beneficiary regarding marriage plans (record of
text messages, emails, or other means of communication);
• Personal statements from U.S. citizen sponsor's and/or the beneficiary’s family members and friends who are
aware of the relationship and the marriage plan;
• Evidence of wedding plans or wedding reception that the U.S. citizen sponsor and beneficiary have considered;
• Any other evidence that show the U.S. citizen sponsor and the beneficiary's bona fide intent to marry.
The USCIS requires fiancé(e) visa applicants to submit as many of the items as you are able to. The evidence should
cover the entire span of the relationship. Each piece of evidence is labeled, highlighted or annotated in some way
for the USCIS reviewer to quickly understand what he or she is looking at. How much evidence you need depends
on how solid your evidence is.
The USCIS requires that any document containing foreign language be accompanied by a full English language
translation which the translator has certified as complete and accurate, and by the translator’s certification that he
or she is competent to translate from the foreign language into English. The certification format should include the
certifier’s name, signature, address, and date of certification.
• Photographs of U.S. citizen sponsor and beneficiary together as a couple or with friends and/or family members
with brief description written beside the photos that includes location, date, names of people present on the photos.
• Photocopies of U.S. citizen sponsor's passport and beneficiary's passport, including biographical data pages and
pages showing entry and exit stamps to show that both have been present in a given time and location. Dates on
stamps must be clear and legible.
• Copies of travel documents such as airline tickets, train tickets, boarding passes, hotel accomodations, etc.
• Restaurant receipts or movie tickets showing both have been physically present at the same location at a given
time.
• Personal statement which must include the date, place, and circumstances of meeting, supported by addtional
evidence, if possible.
• Any other evidence that will help USCIS determine that the U.S. citizen sponsor and beneficiary have met within
the last two years.
The USCIS requires fiancé(e) visa applicants to submit as many of the items as you are able to. Each piece of
evidence is labeled, highlighted or annotated in some way for the USCIS reviewer to quickly understand what he or
she is looking at. How much evidence you need depends on how solid your evidence is.
The USCIS requires that any document containing foreign language be accompanied by a full English language
translation which the translator has certified as complete and accurate, and by the translator’s certification that he
or she is competent to translate from the foreign language into English. The certification format should include the
certifier’s name, signature, address, and date of certification.
Thank you for generating your entire K-1 (Fiancé/Fiancée) package. You’re now ready to print and sign
the papers, gather all your supporting documents, and upload them to your RapidVisa Drop Box before
we do a comprehensive document check - to qualify them for the initial USCIS filing. But before you do
anything, there are a few things you need to know:
1.Your petition has been assigned to a dedicated specialist. This specialist will help make sure everything
is ready before your petition will move to our Las Vegas office for assembly, final review, and shipping
to USCIS. If you have any inquiries or clarifications, he/she will be your main point of contact until your
petition is mailed to the USCIS.
2. Your online form (questionnaire) is currently being reviewed. Expect to receive some feedback within
the next 4 hours. Please be advised to check your RV account for notifications.
3. We would be happy to talk to you and discuss the feedback and how else we can assist you. Please
provide us with your preferred contact number and the date and time you want us to give you a call.
You will receive your Form I-797C, Notice of Action (Receipt Notice) from the USCIS
approximately within 2-4 weeks from filing. To better guide you through the process, it is
important that you notify RapidVisa each time you get a letter or email from the government.
Every Notice of Action you receive (From I-797 or I-797C) will have your Receipt Number at the
top. You can use your USCIS Receipt Number to track the status of your case on the USCIS website
at https://egov.uscis.gov/casestatus
Review the NOA1 carefully and call the USCIS immediately if you find any errors.
Once USCIS approves your petition, you will receive the Approval Notice, which will also be on
Form I-797C. The time varies from case to case but typically it takes approximately 6-8 months to
get an approval. It is also possible that you will receive a Request for Evidence letter from the
USCIS, commonly referred to as an RFE. The RFE letter is simply a request for additional
information or documentation to support your case or convince the reviewing officers to approve
your petition. You will usually get an approval notice shortly after providing the requested
supporting documents. Please notify us if you receive an RFE so we can guide you through the
process.
On approval, the USCIS Service Center will forward your package to the National Visa Center
(NVC). About 4-8 weeks after you receive your Approval Notice (NOA2), you will receive a letter
from the Bureau of Consular Affairs indicating the National Visa Center has received your
approved I-129F petition. The NVC will assign and send you the NVC Case Number, which you can
use to track the status of your application. The NVC will then forward your case to the local
embassy or consulate in your home country.
Once the U.S Embassy receives your petition, they may send instructions to your fiancé(e). The
contents of this packet varies, depending on the country and embassy, and may simply be a letter
directing you to a website for further instructions. The U.S. Embassy Packet of Instructions
instructs you on everything you need to do before the interview. Please read carefully and follow
the instructions. You will also need to prepare the Form I-134, Affidavit of Support and gather
supporting financial and civil documents. Login back to your RapidVisa account, update the
financial information section of the questionnaire and generate the completed Form I-134 along
with the instructions.
The packet also contains information about filing your DS-160, the Online Nonimmigrant Visa
Application. Applicants are required to file the DS-160 online before they can schedule their
interview. Please let us know if you need assistance filling out this form.
After submitting your DS-160 online, itʼs time to schedule the interview and medical exam.
Scheduling the interview depends on your U.S. Embassy or Consulate. Some applicants will
receive an email or a letter with their interview already scheduled –– in these cases the interview
date is typically 4–6 weeks after they were notified. But in majority of countries, the U.S Embassy
requires the applicant to schedule the interview on their own. In this situation, the U.S. Embassy
Packet of Instructions will outline exactly how to schedule the interview. Please refer to your
Packet of Instructions when scheduling the interview. Note that each U.S Embassy can decide if
they want to allow the sponsor to attend the interview with the fiancé(e) so there is no guarantee
you will be allowed in. It is best to contact the U.S Embassy to inquire and ask for approval.
You need to schedule the medical exam 7–14 days before the interview date – do not schedule
your medical exam until you have your interview Appointment Letter in hand. The medical exam
(Form DS-3025) must be completed by an accredited physician. Generally, applicants must select
a physician or clinic accredited by the U.S. Embassy. Visit your local embassy or consulate
website for specific instructions about the medical exam and approved clinics. Costs vary based
on the clinic but are typically between $200–$500. Results are valid for 1 year and can be used
again during the Adjustment of Status (AOS) process, once the beneficiary is within the U.S.
Sooner or later something about the process will frustrate you. It might be the wait, it might be
trying to find that old divorce decree...who knows. But after doing over tens of thousands of
these we have learned that it can be emotionally difficult. Prepare yourself for the inevitable
frustration. You are dealing with governments and complicated processes here. You are not
ordering a pizza...this is a big deal and can be difficult. Don't panic. We will get you through it.
We promise to stand by you and get this done, but we can't promise it will always be easy.
Whatever the problem, we are on your side. It is in our best interest to make this as easy on you
as possible, but government requirements are inflexible. If we ask you for something it is
because you need it. We are trying to give you the best chance of success. If you choose not to
provide a document or disclose certain information that is your choice. Just know that you
reduce your chances of success if you withhold documents or answers.
Whatever the challenge, we will stick with you. We will take your calls. We won’t abandon you.
Nobody, including the government can tell you how long your petition will take. We can give you
averages based on the thousands of petitions we do. But no matter what anybody says, including
RapidVisa employees, there is no way to accurately estimate how long it will take to get through
the process. Don’t buy plane tickets. Don’t plan parties, rent reception halls or anything else
based on time line estimates.
We do everything we can to streamline the process, but inevitably something will probably be a
little different with your case. Government rules change all the time. Adjudicators can and do ask
for things we could not have anticipated. Expect it. RapidVisa does more of these petitions than
anybody but even we can’t anticipate everything that may be required from you by the
government. But we will get you through it. Expect surprises.
Only the government can issue visas or green cards. Immigration forms are always free from the
government. You are paying us to complete the forms for you and walk you through the process.
You are paying for our time, not for a visa or green card. If you are denied we do have a money-
back guarantee. However, if you discontinue the process with RapidVisa for any reason before a
final approval or denial from the government you will not receive a refund. Remember that you
have purchased a service, not a product.
Most of our customers will call us many times over a span of months. It is impossible for you or
RapidVisa to remember everything that was discussed in your case going back months. We have
prepared very detailed written instructions for you that are customized to your situation. We
encourage you to call us as often as you like, but in the end only the written instructions will
matter. Unfortunately because we are dealing with complicated instructions and imperfect
memories, we can't be responsible for anything you discussed verbally with RapidVisa if it was
not also documented in writing in our systems. If it is important to you, get it in writing from us
in a support message or chat so that we can avoid any misunderstandings.