MOTOROLA SOLUTIONS

COMPASS DECISION
MANAGEMENT
SYSTEM™
VERSION 2.2.2.X

USER GUIDE
MOTOROLA SOLUTIONS COMPASS DECISION MANAGEMENT SYSTEM™

THIS MANUAL WAS CREATED ON FRIDAY, NOVEMBER 19, 2021.

DOCUMENT ID: IU-AG-MAN005-1
COPYRIGHT, TRADEMARKS, AND DISCLAIMERS
COPYRIGHT © MOTOROLA SOLUTIONS - COMPASS DECISION MANAGEMENT SYSTEM™ VIDEO SECURITY & SOLUTIONS.
TRADEMARKS
Compass Decision Management System is a registered trademark of Motorola Solutions. Microsoft and
Windows are registered trademarks of Microsoft Corporation. App Store is a service mark of Apple Inc.
Android is a trademark of Google Inc. All other trademarks mentioned in this document are trademarks of
their respective owners.
DISCLAIMER
This text is intended for general information purposes only, and due care has been taken in its preparation.
Any risk arising from the use of this information rests with the recipient, and nothing herein should be
construed as constituting any kind of warranty. Motorola Solutions reserves the right to make adjustments
without prior notification. All names of people and organizations used in the examples in this text are
fictitious. Any resemblance to any actual organization or person, living or dead, is purely coincidental and
unintended. This product may make use of third-party software for which specific terms and conditions
may apply.

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TABLE OF CONTENTS

Copyright, trademarks, and disclaimers ii

Trademarks ii
Disclaimer ii

1 ABOUT THIS GUIDE 1

Safety notices 1

2 OVERVIEW 2
Operation interface 2
Installation components 2
Integrations 4
VoIP solutions 5
Examples of the Compass extensions setup and use 6
Architecture 7

3 OPERATION INTERFACE 11
Live site 11
Accessing a remote site 12
Floor plans 13
Multifunctional icons 14
Device coverage area 14
Devices tab 15
Video search 16
Errors when opening a video feed 17
History tab 17
Contacts tab 19
Contacts interaction 19
Live events and alarms list 20
Site state 21
Active sites 22
Inhibited alarm sources 22
Alarms 24
GPS location 24
Alarm priority 25
Alarm timeout 25
On-demand alarms 26
View alarms 26
Operator Guide 30
class="Step"idHandling alarms 33
Guard tour 39
Workspace 39

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Using Workspace 40
Video wall 40
Video wall overview 41
Video wall monitors 41
Video wall scenarios 44
Video wall configuration 47
Mosaics 48
Adding a camera to a mosaic 48
Mosaic views 49
Map overview 49
Local maps 50
Sites 50
Floatable 50
Map and satellite view 51
Map configuration 51
Map operation 51

4 REPORTS INTERFACE 53
Lists of reports 53
Report list columns 53
Permissions of Client Reports 55
On-demand Client Reports 55
Requesting an on-demand Client Report 55
Exporting on-demand Client Reports 56
Sending an on-demand Client Report by email 57
Automatic client reports 58
Create an automatic client report 58
Automatic client reports formats 59
Configured automatic client reports 60
Scheduling a report 61

5 AUDITING INTERFACE 62
Audit trail overview 62
Audit trail search 62
Audit trail results list 63
Business Intelligence 64
Business Intelligence dashboard 64
Internal Reports 66
Reports repository 67
Performing a search 67

5 GLOSSARY 69

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1 ABOUT THIS GUIDE

This guide is written for users of the Motorola Solutions Compass Decision Management System™
software version 2.2.2.X. It provides installation and configuration information for the system variants, as
well as a description of the hardware and specifications.
Please ensure you read the instructions provided in the guide before using the system.

SAFETY NOTICES
This guide uses the following formats for safety notices:

Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a hazardous situation which, if not avoided, could result in moderate injury, damage the
product, or lead to loss of data.

Indicates a hazardous situation which, if not avoided, may seriously impair operations.

Additional information relating to the current section.

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2 OVERVIEW

Motorola Solutions Compass Decision Management System™ is a web application that manages security
systems from different vendors in a single platform, with step-by-step procedures and auditing tools.
Compass can be installed in the following ways:
• On a single server.
• On a primary server and fail-over server.
► For more information, refer to the Motorola Solutions Compass Decision Management System™
Install and Maintenance Guide.

OPERATION INTERFACE
The primary Compass interface is the operation interface. In the operation interface you can handle
alarms and access sites remotely. The operation interface is the primary Compass screen through which
you can access the following interfaces:
• Reports. See "Reports interface" on page 53.
• Auditing. See "Auditing interface" on page 62.
• Configuration. See the Motorola Solutions Compass Decision Management System™
Configuration Guide.
In Compass, operations are divided into the following parts:
• Live sites. See "Live site" on page 11.
• Alarms. See "Alarms" on page 24.
• Workspace. See "Workspace" on page 39.
• Video wall. See "Video wall" on page 40.
• Mosaics. See "Mosaics" on page 48.
• Maps. See "Map overview" on page 49.

INSTALLATION COMPONENTS
Compass installations include several components.
COMPASS Server
Used for configuring sites and devices, handling alarms, viewing live and recorded videos, and getting
reports and charts. COMPASS server runs on the Apache® Tomcat 7 web server.
Compass Manager
Used for checking if all Compass components and drivers are working properly. For drivers, Compass
Manager works like a load balancer - when a new task appears, Compass Manager checks the load of
each driver, and assigns the task to the driver with the lower load.
CompassLicenseServer
The HTTP service wrapper for the licensing tool.
Compass ServicesAdapter
The gateway, encryption and authentication tool used between drivers and Compass Backend. Compass
ServicesAdapter allows incompatible API versions to communicate with each other.

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Compass VideoAdapter
Used for transferring HTML5 videos from drivers to COMPASS server.
ElasticSearch
Full text storage and search engine for alarms and events data. Used to generate reports' charts with
Kibana.
Kibana
Data visualization tool used to generate reports' charts with the data from ElasticSearch.
Compass Database (Compass DB)
The database where all Compass information is stored. Compass uses MariaDB as its default database
server.

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INTEGRATIONS
Compass communicates with several equipment types, for example, cameras, intrusion/fire panels, and
other sensors from several manufacturers.
To communicate with each manufacturer Compass requires the installation of a specific integration driver.
To install each integration driver, refer to the specific Integration Guide for your device(s).

The integration driver can be installed in the COMPASS server. Server drivers from different
manufacturers can run in the same COMPASS server. The installation of integration drivers in
remote servers is also supported.

When an integration driver is installed, Compass automatically runs two instances of each driver. In
some cases it can be recommended to run more than two instances. Refer to the specific
Integration Guide for your driver(s).

For certain drivers, a configuration where the driver runs in a remote server only, and not in the
COMPASS server is not recommended. Refer to the specific Integration Guide for your driver(s).

Alarm extension
If you want an intercom to be able to send alarms to Compass, you must set the intercom to call Compass's
alarm phone extension. When made, the call is automatically terminated, and an alarm is generated by the
system. See "Alarms" on page 24.

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VOIP SOLUTIONS
Voice over internet protocol (VoIP) allows voice calls to be made using an internet connection. VoIP
solutions convert analog voice signals to digital signals, which are sent over a broadband line as data.
► For more information on VoIP solutions, refer to the VoIP Integration Guide.
VoIP solution with PBX
Using Private branch exchange (PBX) with VoIP solutions allows other applications to interact with the
VoIP solution.
If PBX is supplied, the VoIP solution follows the pattern shown in Figure 1.

FIGURE 1: VOIP SOLUTION WITH PBX

When you connect Compass VoIP to another PBX via a trunk, you must specify the forwarding
rules. The extension's first digits are used to identify the PBX for the incoming call.

VoIP solution without PBX

If no PBX is supplied, the VoIP solution follows the pattern shown in Figure 2.

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FIGURE 2: VOIP SOLUTION WITH NO PBX

EXAMPLES OF THE COMPASS EXTENSIONS SETUP AND USE

This section contains several examples of the Compass extensions set-up and use.

Example call workflow

A phone call is handled by the system in the following way:
1. A visitor to a building presses the button of the interphone.
2. The interphone places a Session initiation protocol (SIP) call to the alarm extension of the
Compass VoIP.
3. Compass VoIP terminates the phone call and generates an alarm in the Compass system.
4. The operator handles the alarm:
a. The operator calls the interphone and speaks to the visitor.
b. The operator proceeds to verify the visitor and grants or denies access to the building.

Production examples
Figure 3 and Figure 4 give examples of two basic Compass extensions setups.

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FIGURE 3: SINGLE-SITE (ONE BUILDING) SETUP

FIGURE 4: MULTI-SITE SETUP

ARCHITECTURE
The architecture of Compass consists of the following:
• General architecture.
• Video delivery architecture.

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• Application programming interfaces (APIs).

Compass general architecture

Compass's general architecture consists of processes that run simultaneously and communicate with one
another. Some processes monitor activity and distribute workload.
Compass's general architecture is given in Table 1.

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TABLE 1 COMPASS ARCHITECTURE

COMPONENT DESCRIPTION

The business logic that hosts Compass's web client

application, and handles non-video stream requests.Backend
runs on a Tomcat 7 web server.
The Backend component is responsible for the following:
Backend Storing data to the database.
Reading data from the database.
Acting as an interface between the front-end and the system.
Handling all user requests.

The watchdog component that monitors all other components

of Compass, and the Agents.
Compass Manager starts automatically as soon as the
Compass server starts running, and launches all other
Compass components.
Compass
Compass Manager constantly monitors all the active
Manager
processes and restarts processes that are unresponsive.
In case of agents, Compass Manager works as a load
balancer, assigning new tasks to Agents with the lowest load.
Compass Manager launches or ends Agent processes, making
a load distrubution, with each driver request.

The component responsible for communication with

Compass's subsystems.
Agent The agent process acts as an interface between Compass and
subsystems, like: cameras, Input/output (I/O), sensors,
detectors, access controls, GPS devices.

The component responsible for delivering the video stream to

Streamer
the web client.

LicenseServer The HTTP service wrapper for the licensing tool.

The gateway solution between agents and Backend

ServicesAdapter responsible for encryption and authentication.
Allows for communication between incompatible API versions.

The full text storage and search engine for data regarding
alarms and events.
ElasticSearch
Data from ElasticSearch is used to generate reports' charts
with Kibana.

The data visualization tool used to generate reports' charts.

Kibana
Kibana uses data from ElasticSearch.

Compass
Database The database for all Compass information.
(Compass DB)

Compass The component responsible for delivering HTML5 videos from

Streamer the agent to the front-end.

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Video delivery architecture

Compass's video architecture is designed to support the browser's HTML5 video capabilities, and to
optimize video delivery.
Compass's video architecture includes the following features:
• Low latency: For Indigo Vision IP cameras, the glass-to-glass video latency is below 500
ms.
• No recompression: The video is not recompressed. The system repacks the frames in
MP4.
• Reliability: The unmanaged code needed for repacking the frames is used in a process
responsible for only one stream.
• Encryption: The video transmitted between Compass components is encrypted.
When a new video stream is requested the system launches the VideoAdapter (VA) component. When the
video stream ends, the system terminates the active VA process.
The VA process terminates automatically when streaming a video is not possible, for example, when
getting video from the source fails, or sending video to the streamer fails.:
The VideoAdapter Manager manages the VA processes. When a new video stream using VA starts, the
VideoAdapter Manager launches a new Va.exe process, and writes parameters to the STDIO header.
For each entry, VideoAdapter Manager is constantly reading data from the STDIN input stream, receiving
log messages from Va.exe, and keepalive messages.
If the VideoAdapter Manager does not receive a keepalive message within the expected time, the VA
process is removed from the manager, and is no longer monitored.

APIs
To connect the Compass platform with other applications and expand the scope of services provided to
the clients, a set of APIs is available.
The currently available APIs are given in Table 2.

TABLE 2 COMPASS APIS

API DESCRIPTION

A set of protocols for configuration of Compass.

The API allows to manage sites, devices, and contacts without
Configuration the need to use the Configuration interface.
Services API Instead of a one-by-one configuration in the Configuration
interface, clients can use the API to quickly configure similar
sites, contacts, or devices, with the use of programming.

An API that allows clients to select which alarms are generated

Alarm Receiver
by Compass, and which information is included in each of those
API
alarms.

To learn more about Compass APIs, contact Compass support.

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3 OPERATION INTERFACE

In the operation interface you can handle alarms and access sites remotely. The operation interface is the
primary Motorola Solutions Compass Decision Management System™ screen through which you can
access the following interfaces:
• Reports. See "Reports interface" on page 53.
• Auditing. See "Auditing interface" on page 62.
• Configuration. See the Motorola Solutions Compass Decision Management System™
Configuration Guide.
In Compass, operations are divided into the following parts:
• Live sites. See "Live site" on page 11.
• Alarms. See "Alarms" on page 24.
• Workspace. See "Workspace" on page 39.
• Video wall. See "Video wall" on page 40.
• Mosaics. See "Mosaics" on page 48.
• Maps. See "Map overview" on page 49.

LIVE SITE
To access or interact with a site when not handling an alarm, use the Compass live site functionality.
Live site allows the operator to access the site information, including:
• Floor plans
• Devices
• Video
• Contacts
• History
From the live site view, remote interaction with devices is also possible. The operator can view live video
from cameras, open doors, or call intercoms.

If the operator views a video without handling an alarm, the video is not recorded.

► For more information on handling an alarm, see "class="Step"idHandling alarms" on page 33.
Th primary areas of the live site interface are as follows:
1. Floatable window
2. Search bar
3. Zoom
4. Filters
5. Side menu
6. Floor plan
7. Camera location
8. Video preview

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ACCESSING A REMOTE SITE

Remote sites can be accessed from the map displayed by the Compass system.
To access a remote site, select the site icon on the map. After accessing a remote site, all the site
information is available. Interaction with the devices can be enabled or disabled, depending on user
permissions.

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FLOOR PLANS
A floor plan is a schematic representation of the site. On the floor plan, device icons are used to:
• Check the location of each device.
• Access each device.
When you open a site, its floor plan is displayed by default.

If a site has no floor plans, the device tree is displayed instead.

Locations
In a floor plan, a location is an entry point for a specific area. Each location is marked with a pin. When a
user clicks that pin, a new, detailed plan is displayed.
For example, a location can be an apartment entrance. If you select that location, the plan of the whole
apartment opens.
► For more information on creating locations, refer to the Motorola Solutions Compass Decision
Management System™ Configuration Guide.

Navigation
To navigate the floor plan, use the controls in the upper left corner of the Compass floor plan window.

Navigation options

The following options are available:

• Zoom in.
• Zoom out.
• Customize the floor plan view.
• Create a new floatable window.
Floatable windows are a very convenient solution for the operators who use two screens.
• Select the displayed floor plan.
• Find a device on the floor plan.

Floatable windows

There are two types of floatable windows:

• A dynamic floatable window.
In this mode, the operator will always see the area with the new alarm.
• When a new alarm is triggered, the current floor plan zooms on the new alarm.
• When a new alarm is located in the area covered by another floor plan, the window
starts displaying that floor plan.
• A static floatable window.
In this mode, the displayed floor plan does not change if there is a new alarm. Static
floatable windows are useful when an operator needs to expand several floor plans to
different screens, and monitor changes in the device states.

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Devices on the floor plan

You can search for the devices displayed on the floor plan, using the search field.
On the floor plan, you can also see the device coverage area.
► For more information on device coverage area, see "Device coverage area" on page 14

MULTIFUNCTIONAL ICONS
A multifunctional icon represents several related logical devices on the site. These logical devices are not
required to belong to the same physical device.
The same logical device can be related to more multifunctional icons.
Operators can use the multifunctional icons to:
• Access the cluster's main function.
To do so, click a multifunctional icon once.
• Display a drop-down menu from which each logical device can be accessed.
To do so, double-click a multifunctional icon.
When an alarm is triggered by a logical device that belongs to more multifunctional icons, the alarm is
displayed in the following way:
• If the logical device is mapped on a floor plan, the alarm displays on the floor plan, on the
device icon.
• If the logical device is not mapped on a floor plan, the alarm displays on the first mapped
multifunctional icon the device belongs to.
Multifunctional icons are displayed in the alphabetical order.
► For more information on creating and configuring multifunctional icons for global devices, refer
to the Motorola Solutions Compass Decision Management System™ Configuration Guide.

DEVICE COVERAGE AREA

The coverage area of a device is a visual representation of the area monitored by this device.
Operators can see the device coverage area in both map and satellite view.
► For more information on setting up device coverage area, refer to the Motorola Solutions
Compass Decision Management System™ Configuration Guide.

Device coverage area colors

The device coverage area can be displayed in three colors:
• Blue: The default color.
• Orange: The mouse cursor is over this device.
• Red: An alarm is active for this device.

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FIGURE 5: EXAMPLES OF DEVICE COVERAGE AREA ON THE MAP

DEVICES TAB
To interact with devices, from the side menu, open the Devices tab. This section allows the operators to do
the following:
• Request video from cameras.
• Enable or disable device inputs / outputs.
• Place phone calls.
• Inhibit detectors.
• Inhibit and enable the alarm sources.

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Device icons
Devices are mapped on floor plans and represented using icons. The icon colors have the following
meaning:
• Blue: The device supports no interaction.
• Red and green: The status of the device can be toggled.
• Grey: The status of the device is unknown.

Camera interactions
For cameras, the operator can make the following interactions:
• To display a camera reference image, hover the mouse cursor over the camera icon.
• To update the camera reference image with a current snapshot, hover the mouse cursor
over this reference image.

Sensors and inputs don't support interactions.

VIDEO SEARCH
The operator can find a recorded video from a specific camera, using the Video search option.
To find a recorded video from a specific camera:
1. Open the live camera in question.

When two or more cameras are open, Compass displays video recordings from the last selected
camera.

2. From the side menu, select the Video search tab.

A series of one-hour long video recordings are displayed. Each recording is represented as
a thumbnail corresponding to its first frame.
3. To display a series of shorter video recordings, select a thumbnail.
A series of five-minute long video recordings are displayed. Each recording is represented
as a thumbnail corresponding to its first frame.
4. To playback a video recording, select its thumbnail.

An example use case

A camera has shifted its position. To understand what happened, the operator uses Video search.This is
the sequence of the operator's actions:
1. The operator looks at the video recordings from that day.
These recordings are displayed as 24 one-hour clips.
2. The operator looks at the thumbnails and notices that the recording from 11 AM differs from
the rest.
3. The operator opens the last recording before the change: from 10 to 11 AM.
4. The operator looks for the last five-minute recording with the correct thumbnail.
This is the clip that contains the footage from the camera's shift.

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An example use case (between limited hours)

This use case is only possible when the site is configured to limit access to video search.

In the following example, the operator can only see the video search for the last 5 hours.

The operator can view video search between limited hours. This is the sequence of the operator's actions:
1. The operator opens the Video Search tab.
Only the last six snapshots must be available.
2. The operator chooses the first snapshot.
Only the snapshots from the past 5 hours until now must be available. The first label must be
in minutes, for example, 07:02, and all other labels must add 5 minutes from the previous
label, for example, 07:07, 07:12.
3. The operator changes the day (rewind and forward).
All other snapshots must be unavailable.

ERRORS WHEN OPENING A VIDEO FEED

Sometimes the system can't open a video feed from a camera. In such a case, the operator can get the
following error types:
• No resources available: This error means that the system is currently overloaded and can’t
display this video. The video should be available again when the system overload ends.
An example error message:
No resources available for LIVE stream from Camera 1. Request
the stream again or contact your support team.
• Generic failure: The video can't be opened due to an unspecific reason. This error may
mean that a camera is offline.
An example error message:
LIVE stream from Camera 2 lost or finished by the source.
Close this window or request this stream again.
To troubleshoot a generic failure:
1. Make sure that the cameras are turned on.
2. Make sure your network is working correctly.
3. If the problem persists, contact the Compass Maintenance or Customer Support team.

HISTORY TAB
In the site History tab, you can find all registered events and alarms, as well as actions taken by the
operators when they followed the alarm’s Operator Guide. The list displays past events depending on the
settings in System properties > Alarms > Number of days to show in History.
► For more information on registering events, refer to the Motorola Solutions Compass Decision
Management System™ Configuration Guide.

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FIGURE 6: THE COMPASS HISTORY TAB

Filtering and finding alarms and events

Alarms and events are organized by day, from the most recent to the oldest.
To filter alarms and events:
1. On the top of the list, select one or more of the available quick-filter buttons:
• Active
• Postponed
• Assigned
• Cleared
The list now contains only the items with the selected statuses, for example, active and
assigned alarms.
2. If you need to filter alarms further, in the search box, you can search by the alarm type.

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The list preserves the quick filter settings, and additionally, only the alarms of a given type
are displayed.

Alarm icons

To the right of each alarm on the list, there's the alarm status icon. If the operator hovers the mouse cursor
over such an icon, additional info is provided:
• The date to which the alarm was postponed.
• The operator's name to whom the alarm is currently assigned.
• The clearance date for the alarm.
Additionally, when an alarm is active or postponed, the operator can start handling this alarm by selecting
the alarm's icon or the main icon.

History settings
The system configuration defines for how long the history is stored. These settings can be changed for
each site.
The default settings are as follows:
• Alarms are available for 90 days.
• Media files, such as video recordings or snapshots, are available for 30 days.

CONTACTS TAB
To view the list of the site’s contacts, from the side menu, open the Contacts tab.
Contact groups can be created, for example:
• Supervisors, where the phone numbers of the site supervisors are stored.
• Local Authorities, where the phone numbers of the local police and fire departments are
stored.
Operators can see the information about each contact, including the following:
• Role
• ID
• Licence plate
• Photo
• Phone number
• E-mail address
• Password
• Contact expiration date
• Custom fields that can be added to each site
Custom fields can be enabled and set up in the system configuration interface.

CONTACTS INTERACTION
To interact with the contacts stored in Compass, the following additional setup is needed:
• To enable calling or sending email messages to the contacts, the workstation must have a
PBX integration.
Otherwise, operators will see the warning: Phone is not available.

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• To enable sending email messages to the contacts, an e-mail system must be configured in
Compass.
When a call is placed, a notification window is displayed.

If a call is part of handling an alarm, this call is recorded.

LIVE EVENTS AND ALARMS LIST

The operator can use this window to view a real-time list of the alarms and events Compass is receiving.
To open Events & alarms list, go to Main Menu > Other > Events and Alarms.

Events & alarms list can be accessed when the appropriate permission is enabled in the
Configuration Interface.

Available information
In the Events & alarms list window, the operator can view the following information categories:
• Alarm number
• Alarm description
• Summary
• Triggered (Trigger timestamp)
• Cleared
• Site
• Operator(s)
• Classification
• Summary
• First response
• Time of response
• Source
• Additional information
In the rightmost column, eye icons are displayed in each row. To explore the site live through the
associated cameras, the operators can select the relevant eye icon.

Customizing the displayed information

The operators can filter and customize the information that displays in the Events & alarms list window.

Filtering the list

To filter the displayed information:

1. In the top-left area of the Events & alarms list window, select the filters button.
2. Select the filters you want to use, for example: events, alarms, alarms from a specific
source.
When the results are filtered, next to the filters button, you can see the message:
Contents are being filtered.

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Displaying only selected columns

To hide or show selected columns:

1. In the top-right area of the Events & alarms list window, select the columns button.
2. From the dropdown list with the column names, select the check boxes for the columns you
want to display.
3. If you want to hide a column, clear the check box for this column.

Sorting columns

Next to some of the columns, such as Trigger timestamp, there is a triangle icon. The operators can select
this icon to sort the information in the ascending or descending order.
The columns can be sorted by the following values:
• Alarm number
• Alarm description
• Trigger timestamp
• Clear timestamp
• Site
• Classification
• First response
• Time of response
• Source
• Additional information

Additional information

The Additional information column displays content related to each alarm that does not fit in any other
column. This column is hidden by default.
Additional information also appears in on-demand reports and can be configured to appear in automatic
reports.

Switching back to the live view

To switch back to the live list view:

• In the upper-right corner, select the red Live icon.
The icon color changes to green.

When an operator interacts with the list, the list stops being live, and the Live icon changes from
green to red. Such operator interactions include: scrolling the content, hiding or showing columns,
and selecting one of the items.
When the list is not live, a notification on the header bar shows how many new events entered the system.
However, the new events are not displayed on the list.

SITE STATE
Site state is the state of a site, based on one parameter: the state of one device.

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For example, if we want to check a specific intrusion panel, and the state of this panel is armed, then the
site state is also armed. One site can be monitored based on more devices. For example, a site state can
be armed and off.
To check the site state:
1. In the upper right corner, select User Menu > Other > Site state.
The Site state floatable window opens.
2. Check the site state, represented by a green or a red dot.
a. If you want to view more details about the site state, select the dot next to this site.
3. Check the description, which can be one of the following:
• Armed
• Unarmed

ACTIVE SITES
The operators can display all sites that are currently active.
To check the active sites:
1. In the upper right corner, select User Menu > Other > Active sites.
The Active sites floatable window opens.
► For more information on registering events, refer to the Motorola Solutions Compass Decision
Management System™ Configuration Guide.

INHIBITED ALARM SOURCES

Operators can inhibit alarm sources for a period of time. For example, this feature can be used when a
faulty device generates repetitive technical alarms. In such a case, the operator can handle the alarm, and
inhibit the alarm source while the technical assistance is in progress.
If an alarm source is inhibited, all events that would have caused an alarm are registered for report
purposes.

Viewing the complete list of inhibited alarm sources

To view the complete list of the inhibited alarm sources in the system:
1. In the upper right corner, select User Menu > Other > Inhibit alarm source.
The Inhibited sources floatable window opens.
2. In the list of inhibited alarm sources, you can check the following information:
• Logical device name
• Device type
• Reactivation time
This is the time at which the alarm source will be automatically reactivated.
3. If you want to reactivate an alarm source instantly, select the Uninhibit button.
4. If you want to update the list of inhibited sources, select the refresh button.

Inhibiting alarm sources

To inhibit an alarm source, you can do one of the following:
• Toggle the alarm inhibitor of the logical device, or
• Execute an inhibit source task in the Operator Guide.

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In both cases, the operator must define the inhibition period. When the defined period ends,
the source is reactivated and returns to the normal behavior.

Operators can reactivate the alarm source before the inhibition period ends. In such a case, the
logical device toggle or the Uninhibit button described above should be used.

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ALARMS
An alarm is an occurrence that must be verified by an operator. An alarm can originate in a device or
system, Compass or the Operator (Alarm On-demand).
Alarms can be triggered by the following:
• Fire.
• Intrusion.
• Remote video guard tours. See "Guard tour" on page 39.
• Remote concierge alarms.
• On-demand alarms. See "On-demand alarms" on page 26.

On-demand alarms are created by the operator.

Alarms can be associated with user permissions, for example, an Operator can only handle a
certain alarm type if they have permission to view the alarm in the Alarm Panel. For more
information on alarm type classification, refer to the Motorola Solutions Compass Decision
Management System™ Configuration Guide.

Alarms can be triggered in several ways. Examples of trigger devices are as follows:
• Sensors.
• Detectors.
• Cameras.
• Phones.
Each alarm is time-stamped to show the time that the alarm entered the Compass system. Alarms can be
configured to enter the Compass system at specified times, for example, Compass only receives alarms
from a remote concierge control between 18:00 PM and 08:00 AM.
Alarms can also be configured to be handled by a specified operator group, for example, all remote
concierge control alarms are handled by one group of operators, while all other alarms are handled by
another group of operators.

Alarms that are considered irrelevant, for example, technical alarms, can be configured to prevent
displaying on the alarm panel. For more information on alarm configuration, refer to the Motorola
Solutions Compass Decision Management System™ Configuration Guide.

GPS LOCATION
GPS location allows for alarms with a specific location to be sent to Compass. For example, a security
guard performs a walking tour of the premises, equipped with GPS. When the security guard pushes the
panic button, an alarm with the GPS location of the security guard is sent to Compass.
Alarms with GPS location require the following:
• Trigger device.
• Alarm type.
• GPS location.

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• Operator Guide. See "Operator Guide" on page 30.

To allow the GPS location of alarms within a floor plan, a minimum of three GPS coordinates are
required. For more information, refer to the Motorola Solutions Compass Decision Management
System™ Configuration Guide.

ALARM PRIORITY
Compass alarms are sorted by priority. The alarm priorities are given in Table 3.

TABLE 3 COMPASS ALARM PRIORITY

ALARM PRIORITY LEVEL

Critical

Major

Minor

Warnings

ALARM TIMEOUT
Each alarm has a specific time frame in which it must be handled. The alarm timeout period can be set in
the Configuration interface, refer to the Motorola Solutions Compass Decision Management System™
Configuration Guide.
One minute before the specified time is exceeded, an Alarm timeout dialog is displayed, refer to Figure 7.
The operator can do one of the following actions to dismiss the dialog:
• Click Yes to continue handling the alarm.
• Click No to stop handling the alarm.
If no action is taken by the operator the alarm will timeout and the operator will be returned to the alarm
panel.

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FIGURE 7: ALARM TIMEOUT DIALOG

ON-DEMAND ALARMS
On-demand alarms are manually added field events. An on demand event is not captured by devices.

Example: The operator receives a message advising of a fire on the field. The operator must add the
alarm to the Compass system.

To create an on-demand alarm, do as follows:

1. On the alarm panel, click +.
The New On-Demand Alarm dialog opens.
2. From the SITE dropdown, select the site that the event corresponds to.
3. Click SET ALARM TYPE.
The Set Alarm Type window opens.
4. Select the alarm type.
5. Click OK.
The on demand alarm is added to the alarm panel.

VIEW ALARMS
Compass alarms are displayed in the following ways:
• In the map. Alarms are shown in the site where they occur. They are numbered by entry
into the Compass system. This number is used to identify the geographical location of the
alarm.
• In the alarm panel. On the left-hand panel, alarms are listed vertically and sorted
according to the priority of the site and alarm, and the time of the trigger. See "Alarm
panel" on page 27.
• In a list. Alarms and events are displayed as they enter the Compass system. See "Live
events and alarms list" on page 20.

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FIGURE 8: COMPASS ALARM SCREEN

Each alarm is time-stamped to indicate at what time the alarm entered the Compass system.
In Compass, the alarm is verified using live video, and pre- and post-alarm videos, following the specified
Operator Guide.

Alarm panel
Compass alarms are listed in descending order in the alarm panel, from most to least relevant.
The following alarms can be filtered:
• Active.
• Postponed. See "Postpone alarms" on page 36
• Assigned.

The number of alarms within each filter is shown on the bottom of the alarm panel, separated by |.

Alarms that have not been cleared are displayed in clusters in the alarm panel and organized by the
following categories:
1. Alarm currently being handled by the operator. See "class="Step"idHandling alarms" on page
33.
2. An alarm cluster locked by the alarm currently being handled by the operator. See "Alarm
cluster" on page 28.
3. Active alarms.
4. Other alarms handled by the user.
5. Alarms locked by the other alarms currently being handled.
6. Postponed alarms. See "Postpone alarms" on page 36.
7. Alarms handled by other operators. See "Other operators" on page 35.
8. Alarms locked by other operators.
Within the above categories, alarm clusters are ordered by the following criteria:

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1. Main criteria: Clusters with a high number of high priority alarms.

2. Secondary criteria: Clusters where the most relevant alarm is the most recent.
► For more information on alarm clusters, see "Alarm cluster" on page 28.

Alarm cluster

An alarm cluster is a group of alarms that correspond to a specific site or device. Alarm clusters help the
operator to quickly read and understand active alarms shown in the alarm panel.
The most recent alarm in the cluster with the highest priority is highlighted in the alarm panel.

The operator can handle any alarm in the cluster.

Only the first five alarms in a cluster are shown. When a cluster has more than five alarms, a 5+ icon is
shown in the alarm panel. When the operator clicks the 5+ icon, all alarms in the cluster are displayed.
Alarms can also be sent to a group of operators. To assign an alarm to a group, do as follows:
1. Select the alarm from the alarm panel, or alarm icon on the map.
Live footage from the cameras associated with the device that triggered the alarm is shown
in the central video area.
2. Follow the steps shown in the Operator Guide. An example is given in Figure 9.
A snapshot taken at the time the alarm was triggered is available as a comment in the
Operator Guide. For information on how to configure this, refer to the Motorola Solutions
Compass Decision Management System™ Configuration Guide.
3. From the Postpone dropdown, select Send to.
4. Select the group of operators to send the alarm to.
5. Enter a comment or required actions.
6. Click Send.

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FIGURE 9: OPERATOR GUIDE

EXAMPLE

To send an alarm to a group, a minimum of one group member must be logged into Motorola
Solutions Compass Decision Management System™.

Exclusive alarm cluster

If the option to make an alarm cluster exclusive is active, when the operator handles one alarm in a
cluster, all other alarms in that cluster are assigned to the operator.
► For more information, refer to the Motorola Solutions Compass Decision Management System™
Configuration Guide.
The primary function of exclusive alarm clusters is to permit one operator to handle the situation that
triggered the alarms within the cluster. When handling one of the alarms in the cluster, the operator can
access other alarms in the cluster and can clear some, or all, alarms.

When another operator tries to open an already assigned alarm, the error message This alarm
has already been assigned to another Operator displays.

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OPERATOR GUIDE
The Operator Guide is a set of step-by-step instructions intended to assist the operator in the handling of
an alarm. When a device is referenced in the Operator Guide, directly or by tagging, the operator has full
access to the device.
The Operator Guide consists of vertical, sequential tasks within a dynamic workflow that are gradually
presented to the operator. Depending on the response to a task, the next task can change.
► For more information on tasks, see "Tasks" on page 31.
When following the Operator Guide it can be necessary for the operator to go back to the previous task
that is marked complete. Completed tasks are marked with the information given in Table 4.

TABLE 4 OPERATOR GUIDE COMPLETED TASKS

LEFT RIGHT

Time and date of completion Green check mark

Operator, or system, initials

Compass only allows the operator to return to the last task completed.

When an alarm is handled, the Operator Guide can display the following information:
• System information tasks: Blocks created by the Compass system that include automatically
created information to better describe what the operator did, for example, to whom and
when an alarm was assigned, and what footage was viewed.
• Operator information tasks: Blocks created manually by the operator to include additional
information in the report, for example, video recording, snapshots, and additional comments.

System information tasks cannot be deleted.

► For information on handling alarms, see "class="Step"idHandling alarms" on page 33.

It is not mandatory to follow the Operator Guide. An operator can clear an alarm without completing all
tasks or replying to all questions. To clear an alarm without completing all tasks or questions, do as
follows:
1. Click Clear.
The Clear alarm dialog shown in Figure 10 displays.
2. Enter a comment.
3. Under CLASSIFICATION, select False alarm, Real alarm, or Test.
4. Click Clear.

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FIGURE 10: CLEAR ALARM DIALOG

Undefined Operator Guide

Some alarms do not have an associated Operator Guide. When an Operator Guide is not associated with
an alarm, the operator does not have a list of tasks to complete. The operator can, however, interact with
devices by using the floor plan and device list to do the following:
• Add comments.
• Attach snapshots.
• Create video clips.

Tasks
Operator Guide tasks require operator interaction. The tasks given in can be configured and added to the
Operator Guide.
► For more information on configuring tasks, refer to the Motorola Solutions Compass Decision
Management System™ Configuration Guide.

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TABLE 5 OPERATOR GUIDE TASKS

TASK TYPE DESCRIPTION

Perform Request the execution of a simple task

Confirmation Require the operator provides a yes or no reply to a question

Request a single reply from the operator to a multiple choice

Options
question

Form Display a form that the operator must complete

Call contact Require the operator to make a phone call to contacts

Email contact The operator sends an email to a group of one or more contacts

Device
Allow the operator to interact with a device or group of device
interaction

Alarm trigger Allow the operator to interact with the trigger device

Allow the operator to interact with the access control system

Grant access
during opening and closing of doors

Search
Allow the operator to perform a direct search of the access
access
control database
control

Search site
The operator searches for a specific contact within a site
contact

Manage The operator associates identities to zones or disassociates

accesses identities from zones, for example, grant or revoke access to zones

Inhibit alarm Allow the operator to inhibit the source of the alarm being handled
source for a specified time

Manage
Allow the operator to manage the accesses of identities to
accesses
particular access control zones
tasks

Access control management

Access Control Management (ACM) is an Compass functionality that allows the operator to easily manage
access to protected facilities from their workstation while following an Operator Guide with a manage
accesses task. This functionality is done through an integration between ACM hardware and Compass.
See "Integrations" on page 4.
In the context of ACM, each person in an organization is represented by an identity. Each identity can be
associated to, or disassociated from, specific zones by the operator while executing the steps of an
Operator Guide.

The operator can only associate or disassociate identities to and from zones. The operator cannot
create new identities.

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An ACM alarm is displayed on the alarm panel and is handled similarly to on-demand and scheduled
alarms. See "class="Step"idHandling alarms" on page 33. ACM Operator Guide tasks can be generic, for
example, confirmation tasks, or specific to its purpose, for example, manage access task.
The ways in which ACM can be used are given in Table 6.

TABLE 6 ACCESS CONTROL MANAGEMENT ALARMS

ACM ALARM DESCRIPTION

Access is granted when a person swipes a card or presents a

fingerprint to a sensor. An event is created and sent to Compass
Automatically
where it is compiled and displayed in Reports, Auditing, and Live
List of Alarms and Events, if configured

Access is denied when a person swipes a card or presents a

Semi-
fingerprint to a sensor. An alarm is generated and sent to
automatically
Compass where it is displayed in the alarm panel *

A person whom is part of the organization but has no access to a

Manually certain zone requests access from the operator. The operator
creates a new on-demand alarm and sets the alarm type to ACM

The operator must follow the steps in the associated Operator Guide

► For more information on configuring ACM alarms, refer to the Motorola Solutions Compass
Decision Management System™ Configuration Guide.

CLASS="STEP"IDHANDLING ALARMS
Handling an alarm means verifying the situation and taking the actions specified in the Operator Guide.
Alarms can be selected from the alarm panel, or an alarm icon on the map.
Examples of handling an alarm are as follows:
• Video verification.
• Guard tours.
• On-demand alarms.
► For more information on the Operator Guide, see "Operator Guide" on page 30.

Compass recommends that you use video to verify the situation.

When an alarm is selected, the main window shows the details of the selected alarm, and live footage
from the cameras associated with the trigger device, refer to Figure 11. The main window shows the
following information:
• The alarm icon, with the appropriate priority level.
• The number assigned to the alarm when it entered the Compass system.
• The trigger device.
• The site and floor plan where the alarm originated.
• The date and time that the alarm occurred.
• A vertical side menu that allows the operator to access site information.
► For more information on sites, see "Live site" on page 11.

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Device permissions on alarm context depend on the system property configuration set in Alarms >
Full access to all the site's devices. When this configuration is active, the operator has full device
access. When this configuration is inactive, the operator will only have access to the devices
defined for the user group.
To handle an alarm, do as follows:
1. Select the alarm from the alarm panel or alarm icon on the map.
Live footage from the cameras associated with the device that triggered the alarm is shown
in the central video area.
2. Follow the steps shown in the Operator Guide. An example is given in Figure 12.
A snapshot taken at the time the alarm was triggered is available as a comment in the
Operator Guide. For information on how to configure this, refer to the Motorola Solutions
Compass Decision Management System™ Configuration Guide.
3. Click Clear to clear the alarm.
Compass can be configured to automatically open pre-alarm footage from the cameras associated with
the trigger device. While video loads, live footage from the associated cameras is shown. When the pre-
alarm footage loads, this is displayed in a new window. See "Pre-alarm and post-alarm video" on page 35.
When handling an alarm, it is possible to attach files that will be visible in all reports. The operator can
attach files to an alarm by navigating to the bottom of the Operator Guide and selecting the attach file
button.

FIGURE 11: COMPASS CENTRAL VIDEO AREA

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FIGURE 12: OPERATOR

GUIDE EXAMPLE

If no cameras are associated with the device, Compass opens the floor plan showing the location
of the alarm.

Other operators
Alarms that are handled by another operator are shown in the bottom of the alarm panel. These alarms are
shown with a gray background and the initials of the operator handling the alarm.

Pre-alarm and post-alarm video

Pre- alarm and post- alarm video presets are specifications of how many seconds of video Compass
requests from the video source associated with the trigger device to document an alarm.
Pre-alarm video is a video clip that documents footage in the time before and after an alarm trigger. Video
clips are requested from the video recording system by Compass. Pre-alarm video is only available if the
video source has a recording system.
Post-alarm video is live video recorded by Compass after an alarm trigger. Video recordings are requested
from the video source(s) by Compass.

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FIGURE 13: PRE-ALARM AND POST-ALARM VIDEO

Access incomplete pre-alarm

A pre- alarm video can take some time to download. This can be caused by a specific driver
implementation or a high system load. The operator can request recorded video beginning at the pre-alarm
timestamp from the Operator Guide attachment, refer to Figure 14.

FIGURE 14: REQUEST RECORDED VIDEO

Postpone alarms
It can be necessary for an operator to postpone alarms in Compass. To postpone an alarm, do as follows:
1. From the Operator Guide, click Postpone.
The Postpone alarm dialog opens.
2. From the dropdown, select how long to postpone the alarm. To postpone an alarm
indefinitely, select Forever.
The time periods that an alarm can be postponed for are given in Figure 15.
3. Add a comment or required actions.
4. Click Postpone.

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FIGURE 15: POSTPONE ALARM DIALOG

Postponed alarms are shown on the bottom of the alarm panel and are marked with a clock icon. When
the postpone time specified by the operator is reached, the alarm becomes active again and is
automatically moved by Compass to the top of the alarm panel.
Alarms can be postponed indefinitely when there is no forecast as to when the alarm will be reviewed.
Compass recommends postponing alarms indefinitely when, for example, a maintenance task with no
scheduled date is required to clear the alarm.
When a postponed alarm is re-activated, a re-activated alarm is shown on the upper-right corner. see
"Escalate alarms" on page 37.

Re-activated alarm

When an alarm is no longer assigned to an operator, it displays again on the alarm panel. A re-activated

alarm is identified by the icon.

The operator can see the following information in the Operator Guide:
• The original operator handling the alarm.
• The time the alarm was handled.
• The length of time the alarm was postponed.

Escalate alarms
When an incoming alarm type does no accurately or fully describe the situation, alarms can be escalated.
The operator can choose between the available Compass on-demand alarm types when escalating an
alarm.

Example: An incoming alarm has the alarm type Power cut . The operator handling the alarm,
following the specified Operator Guide, sees an intruder on the premises. The operator escalates
the alarm type to Intrusion and begins to follow the intrusion Operator Guide.

To escalate an alarm, do as follows:

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1. From the Operator Guide Postpone dropdown, click Escalate.

The Set Alarm Type dialog opens.
2. Select the alarm type that best describes the situation, refer to Figure 16.
The dialog closes and the Operator Guide updates.

The previous Operator Guide actions remain visible and unchanged.

FIGURE 16: ESCALATE ALARMS DIALOG

Change alarm priority

It can be necessary for the operator to change the priority settings of an alarm, based on context and the
conditions that have triggered the alarm.

The option to change an alarm's priority level is only available when the appropriate permission is
issued to the user group that the operator belongs to. For more information, refer to the Motorola
Solutions Compass Decision Management System™ Configuration Guide.

When the priority settings of an alarm are changed, the alarm report records the change. The change is
visible in reporting and history. See "Reports interface" on page 53.
Changes to an alarm are audited, thus they can be searched for in the Audit Trail. See "Auditing interface"
on page 62.
To change an alarm's priority, do as follows:
1. From the Operator Guide Postpone dropdown, click Change priority.
The Change alarm priority to dialog opens.
2. Select the applicable alarm priority, refer to Figure 17.
3. Click Ok to confirm.
The dialog closes and the Operator Guide updates.

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FIGURE 17: CHANGE ALARM

PRIORITY

GUARD TOUR
A guard tour is the remote video verification of one or more sites consisting of a sequence of checkpoints.
Video is requested from each checkpoint's camera(s) and displayed on the Compass interface.
Guard tours can be scheduled or on- demand. On- demand guard tours are initiated manually by the
operator. See "On-demand alarms" on page 26.
For scheduled guard tours, when the guard tour is triggered, a Guard Tour alarm enters the alarm panel.
This alarm is handled in a similar manner to alarms through the Operator Guide. See "Operator Guide" on
page 30..
On-demand guard tours are initiated manually by the operator.

Guard tours without configured checkpoints are not initiated. For more information, refer to the
Motorola Solutions Compass Decision Management System™ Configuration Guide.

WORKSPACE
Workspace is an individual area, unique to each operator, where you can find all pending tasks, such as:
alarms being handled, guard tours, open live sites, and mosaics.

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FIGURE 18: WORKSPACE USER INTERFACE

A. Mosaics view
B. Alarm being handled (on hold)
C. Guard tour (on hold)
D. Live site window

USING WORKSPACE
To access Workspace:
• In the Compass window, from the upper gray bar, select Workspace.
To open a task in Workspace:
1. Find the card that represents the task you want to open.
2. Select the relevant card.
To remove a task from Workspace:
1. Open the task that you want to close.
2. Depending on the type of the task, complete the following action:
• For a live site window, close the live site window.
• For an alarm, clear the alarm.
• For a guard tour, clear the guard tour.
• For a mosaics view, delete the mosaics view.

VIDEO WALL
A video wall displays video from various video sources. The workers in a security central, such as
operators and supervisors, can use video wall to learn more about the current state of the system, and
gain more situational awareness.

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Compass recommends using joysticks to manage the video wall monitors.

VIDEO WALL OVERVIEW

The video wall feature allows you to benefit from the following functionalities:
• Automated video management: You can decide what is displayed on each monitor.
For example, one monitor displays the alarms entering the system, while another monitor
displays the sequences of cameras.
• Scalability and flexibility: You can display contents from various sources:
• A decoder.
• The Compass server that provides additional information like maps, site status,
performance, or business intelligence.
• Virtual matrix functionality.
• Scalable high-quality video.
• Network traffic optimization: High-quality video displayed on the video wall does not go
through the Compass server. This reduces load without compromising the video quality.
• Compass server load reduction: A very limited size of the video requests sent to Compass. If
a camera is recording, only the seconds before and after an alarm is triggered are sent,
instead of continuous video stream.
• Layout management support: The operators can choose the video wall that matches the
current mode of operation.
For example, you can choose to display the cameras from the public areas during the day,
and the perimeter cameras at night.

VIDEO WALL MONITORS

Compass supports the following types of monitors:
• Spot monitor
A monitor that is directly managed by the operator, as an alternative to the video areas in
the Compass web interface. A spot monitor is usually situated on the desk, near the
workstation.

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• Alarm monitor
An automatically managed monitor that follows the life cycle of an alarm, which means that:
• As soon as an alarm or event is triggered, the monitor starts displaying the video from
the associated cameras.
• As soon as an alarm or event is cleared, the monitor stops displaying the video from the
associated cameras.
An alarm monitor is usually situated on a wall.
• Mosaic monitor
A monitor used to constantly monitor a site, not associated to operation nor alarms. A
mosaic monitor is usually located on the wall.

All the above types of monitors support different viewing modes, with matrices such as 2×2 or 3×3.

Spot monitor
A spot monitor is usually located on the same desk as the operator's workstation. Spot monitors are used
to watch video in the context of an alarm. When the alarm is cleared in the workstation, the videos
displayed on the associated spot monitor in the video wall are closed.

The video displayed on the spot monitor is not recorded by Compass.

In previous releases, spot monitors were called "operation monitors".

Accessing spot monitors

To access a workstation-associated spot monitor, the operator needs to log in to that workstation.

Accessing mosaic monitors

If the Mosaic Monitor permission is active, the operator can access the available mosaic monitors that are
not associated to any workstation.

Configuring spot monitors

When using at least one spot monitor, the operator can use the mosaic button on the joystick to access
the following options:
• Open monitor: Displays the available spot monitors.
• Mosaics: Open, delete or create a mosaic.

Pinning a video

If the operator wants to keep a video open after an alarm is cleared, they can pin this video. To pin a video,
the operator needs to use the pin button on the joystick.

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Configuring the monitor layout

When a spot monitor is selected, the monitor layout configuration interface displays. This interface
contains the video representations of the content of each of the monitor channels. From here, the operator
can perform the following actions:
• Remove a channel’s content by deleting the corresponding video instance.
• Add multiple cameras for live playback on multiple monitor channels.
• Add multiple cameras for live playback on a single monitor channel in a sequence.

Using associated spot monitors

If the operator uses an associated monitor, the following behavior is expected:

• A camera normally displayed in the video area of a site panel is instead shown in the main
channel of the current monitor mode.
A site panel can be: a site live panel, a site alarm panel or a single site live panel.
The main channel is the biggest channel located in the top-left corner of the monitor.
• The camera that was previously in the main channel is placed in one of the secondary
channels.
• If the selected camera is already present in one of the secondary channels, the camera
currently in the main channel and the selected camera are swapped.
• If the JavaScript definition SHOW_CAMERA_IN_OP_MONITOR_AND_VIDEO_AREA is
set to true, the selected camera is displayed both in the operation monitor and in the site
panel video area.

This is an advanced setting that requires editing the JavaScript code.

To change this setting, edit the following file:

%COMPASS_PATH%\Backend\webapps\ROOT##2.0.xx.xx\index.html , where xx.xx is the
version of Compass, for example, 56.0.

Alarm monitor
Alarm monitors can be configured to display only selected types of alarms.

Not all video displayed on the alarm monitors is recorded by Compass. Compass records only the
footage during the specified interval of time after the alarm.

An example of a configuration that consists of two monitors:

• A monitor that displays fire and intrusion alarms only.
• A monitor that displays video access alarms only.
If a triggered alarm/event has a type associated to an alarm monitor, the associated cameras are
displayed in a sequence, in the main channel of this monitor. In such a case, the previous main channel
content is displayed in one of the secondary channels.
Depending on the specific decoder product and its capabilities, different overlay information is displayed.
When supported, the following information is displayed:
• Alarm/event type icon.
The icon color corresponds to the associated priority.

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• Alarm/event text description.

• Channel border.
The border color corresponds to the associated priority.

Mosaic monitor
A mosaic monitor is not associated to operation nor alarms, but used with a set of cameras, for example in
a site or in an area. A mosaic monitor is usually located on the wall.

The video displayed on the mosaic monitor is not recorded by Compass.

Using mosaic monitors

When using a mosaic monitor, you can display input from several cameras on the same quadrant of a
mosaic in sequence. To do so, when configuring the monitor, select Sequence, and set the time interval
between camera switching.
► For more information about the video wall configuration, see "Video wall configuration" on page
47

VIDEO WALL SCENARIOS

A video wall can be configured for the following usage scenarios:
• Single-site.
• Multi-site.
• Multi-site with a remote operator.

Single-site
In the single-site setup, all the hardware is installed locally.
An example of video wall usage in a single-site is given in Figure 19.

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FIGURE 19: SINGLE-SITE VIDEO WALL USAGE

The action flow in the single-site scenario

1. High-quality video flows from the cameras to the decoder

2. The decoder sends the video to the video wall.
3. If an alarm is triggered, Compass sends a request to the server.
4. The server sends the requests to the decoder, which forwards the request to the camera.
5. The camera feeds the server with medium-quality video.
6. Medium-quality video is forwarded to Compass.

Although high-quality video is displayed on the video wall, only short snippets of video are fetched.
Thanks to this solution, the resources of Compass are not overloaded.

Multi-site
In the multi-site setup, the cameras are installed in several remote sites.
An example of video wall usage in a multi-site scenario is given in See "Video wall usage in the multi-site
scenario" on page 46.

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FIGURE 20: VIDEO WALL USAGE IN THE MULTI-SITE SCENARIO

The action flow in the multi-site scenario

The multi-site action flow process is as follows:

1. High-quality video flows from the remote cameras to the decoder
2. The decoder sends the video to the video wall.
3. Compass requests the server to send short video snippets.
4. The server returns medium-quality video to Compass, optimizing the use of the resources.

Multi-site with a remote operator

In this setup, the operator controls a multi-site remotely.
An example of video wall usage in a multi-site with a remote operator is given in Figure 21.

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FIGURE 21: MULTI-SITE VIDEO WALL USAGE WITH REMOTE OPERATOR

The action flow in the multi-site scenario with a remote operator

The multi-site action flow with a remote operator process is as follows:

1. High-quality video flows from the local cameras to the decoder.
2. The decoder sends the video to the video wall.
3. Compass requests the remote server to send short video snippets.
4. The server returns medium-quality video to Compass, optimizing the use of the resources.

VIDEO WALL CONFIGURATION

You can configure the following parameters of the video wall:
• The monitors that are set as mosaic monitors.
• The following settings of the mosaic monitors:
• The mode used by the monitors.
• The cameras set for each quadrant, including the sequences.
• The content overlay that is configured.
• Which monitors are set as alarm monitors.
• The following settings of the alarm monitors:
• The mode used by the monitors.
• The alarm types that are used.
• The content overlay that is configured.

The video wall configuration does not include the monitors set as operation monitors.

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Configuring a video wall

When configuring a video wall, you can perform several actions, such as saving, editing, or deleting a
video wall configuration, as well as listing the existing video wall configurations.
To save the current video wall configuration:
1. In the Video Wall > Layouts tab, select New.
A pop-up window opens.
2. Enter the name of the video wall configuration.
3. Select OK.
To list the saved video wall configuration:
• On the Compass screen, there's a Video Wall Layout card with all the configurations listed.
To edit a video wall configuration:
1. Select the related video wall card.
A pop-up window opens.
2. In the pop-up window, you can change the following settings:
• The name of the video wall.
• The layout of the video wall.
3. After you make your changes, select OK.
To delete a video wall configuration:
1. In the related video wall card, select the x icon in the top-right corner.

MOSAICS
Mosaics allow you to view live camera footage from numerous devices. Each operator can arrange
several mosaics containing camera footage from various sites. A mosaic opens in a separate browser
window, where you can view footage arranged in tiles.
To manage your mosaics, select the mosaic icon in the upper- right corner of the screen. From the
dropdown menu, you can:
• View a list of the available mosaics.
• Edit any of the available mosaics, by selecting the edit button.
• Delete any of the available mosaics, by selecting the delete button.
When you select the delete button, you need to confirm deletion.
• Create a new mosaic, by selecting the New button below the list of available mosaics.
Alternatively, to view the available mosaics, select Workspace. In the Workspace area, each mosaic is
shown as a separate card. Selecting a specific card opens the mosaic and lets you add additional camera
footage.

ADDING A CAMERA TO A MOSAIC

You can add additional camera footage to a specific mosaic.
To add additional camera footage to an already opened mosaic:
1. In the upper-right corner of the mosaic, select the + button.
A pop-up window shows available cameras organized by site.
2. Select the camera footage you want, and select OK.
To add additional camera footage to a mosaic when watching a video footage:

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• In the video bar, select Send to Mosaic.

MOSAIC VIEWS
When working with mosaics, you have two views to choose from:
• Expanded view: In this view, each camera footage is shown without white edges.
Names of sites and devices are not shown.
• Dedicated window: In this view, the mosaic is shown in a floatable, dedicated browser
window.
If you are working on more than one screen, you can move the dedicated mosaic
window to one screen and continue operation in the other screen.

MAP OVERVIEW
Compass supports interfacing with the following external mapping sources:
• Google Maps.
• GeoServer.

Compass can also use local maps. See "Local maps" on page 50.

Compass is integrated with Google Maps by default. To integrate another mapping source, refer to
the Built-In Maps Integration Guide.

The primary areas of the map interface are as follows:

• Floatable view. See "Floatable" on page 50.
• Zoom in.
• Zoom out.
• Filters.
• Map and satellite view. See "Map and satellite view" on page 51.
• Layers.
• Search box.

The layers button allows the operator to select which information to display on the map, for
example, sites, labels, or alarms.

The operator can search for addresses or Compass sites using the search box. T

Active alarms are shown on the map. See "Alarms" on page 24.

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LOCAL MAPS
When an internet connection is not available, Compass can use local maps through an integrated
geographical data server based on OpenStreetMaps (OSM).
Local maps must be installed and configured on the Compass server prior to use. For more information,
refer to the Motorola Solutions Compass Decision Management System™ Built-In Map Integration Guide.

SITES
A site is an entity containing static or mobile geographic locations. See "Live site" on page 11. Sites contain
the following information:
• Floor plans.
• Contacts.
• Devices, for example, cameras
• Pre-configured alarms.

Mobile site
Mobile sites must contain a minimum of one GPS device. When a mobile site has more than one GPS
device, the first online device in the device list gives the current position of the site.
Mobile sites support vehicle tracking. The GPS coordinates of the vehicle allow the mobile site to update
the vehicle's location on the Compass system.

Devices are listed in alphabetical order.

Site cluster
A site cluster is a group of sites that are visually located close to one another on a map. These sites are
grouped together under one icon with a number representing the number of sites within the cluster. To
uncluster sites, increase the zoom level of the map.

A site cluster depends on a map's zoom level.

FLOATABLE
Alarms can be viewed in a separate browser window as static or dynamic maps. Compass recommends
using the floatable view when two or more display monitors are in use at a Compass workstation.
To open floatable view, do as follows:

1. Click the Floatable button.

2. Select Dynamic or Static.
The map opens in a new window.
When a new alarm enters the Compass system, the map automatically centers to the new alarm.
A dynamic floatable view automatically centers to the site where the most recent alarm occurred. A static
floatable view does not change when a new alarm enters the system.

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MAP AND SATELLITE VIEW

Compass allows the operator to switch between map views and satellite views. To switch the geographic
view:

1. Click the Swap geographic layer button.

MAP CONFIGURATION
GeoServer mapping is best used for areas no bigger than a city when using a raster image as the
geographic area of interest. For mapping of larger areas such as a country or continent the alternative
open street maps data file method is recommended.

MAP OPERATION
Compass is integrated with Google Maps. Compass navigation and search features work in the same way
as in Google Maps. In the upper-left corner, you will find several controls to help you navigate the map:
• Zoom in
• Zoom out
• Filters
• Floatable
• Map view
For more information, refer to .

FIGURE 22: COMPASS OPERATION MAP INTERFACE

A. Zoom, filters, floating and satellite view

B. Search
C. User menu
D. Active alarm
You can use the layers button to select which information you want to display on the map:
• Sites
• Labels
• Alarms.

Map search
Using the search box, it is possible to search addresses or Compass sites by typing the address or site
name in the search bar. The map will then be centered on the result. See "Map operation" on page 51.

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A site is an entity with static or mobile geographic location, with floor plans, contacts, a set of devices
(cameras and other devices) and a set of pre-configured alarms.
A mobile site must have at least one GPS device. When a mobile site has more than one GPS device, the
first online device displayed in the devices list gives the site’s current position. The devices list is
organized alphabetically.
A Site Cluster is a group of sites that is visually grouped in the map. When several sites are located very
near one another, they are all grouped in one specific icon with a number indicating the number of
grouped sites (up to 5 or more than 5). Increase the map’s zoom level to cluster sites. The grouping of sites
in clusters depends solely map on zoom level.
Vehicle Tracking is enabled in Compass by the concept of mobile sites. Mobile sites update their location
via GPS coordinates.

Map views
Maps can be displayed in standard map format or satellite view by selecting the appropriate view on the
operation map. See "Map operation" on page 51
Using the floatable view allows the map to be displayed in a separate browser window which is useful if
using multiple monitors at the Compass workstation. Upon selection of this option two further options will
appear as follows:
• Dynamic: This option will automatically center the screen on new alarms as they occur
on the system.
• Static: The map always stays centered on the last map location and does not re-center
itself on any new incoming information.

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4 REPORTS INTERFACE

In the Reports interface you can create and manage reports based on past events. A report may contain,
for example, a list of handled alarms and actions taken by the operators when they followed the alarm’s
Operator Guide. You can export your reports to PDF and Excel, e-mail them, and save them to your local
disk.
To open the Reports interface, in the upper-right corner select User Menu > Reports.
The Reports interface contains the following reports:
• Client reports.
• Internal reports. See "Business Intelligence" on page 64.
You can create a client report in the following ways:
• Automatically. See "Automatic client reports" on page 58.
• On-demand. See "On-demand Client Reports" on page 55.
Use the Reports interface to communicate to clients the activity developed by Control Center.

Reports can only be created per site.

To perform more complex study and internal analysis of the Control Center operation, create internal
reports using the Auditing interface.
► For more information on the Auditing interface, see "Auditing interface" on page 62.

LISTS OF REPORTS
Use lists of reports to view and sort the reports according to your needs.
To see the list of available reports, do as follows:
1. In the upper-right corner select User Menu > Reports.
The Reports page is displayed. It contains three panels: All Reports, Automatic Reports and
On-Demand Reports.
2. In the lower-right corner of the All reports panel, select view more.
A complete list of reports is displayed. It is divided into four tabs:
• All Reports.
• On Demand.
• Automatic.
• Configured Automatic Reports.
► For more information on Configured Automatic Reports, See "Configured automatic client
reports" on page 60

REPORT LIST COLUMNS

Each list of reports has its default column set. To choose which columns are visible, select the Add
columns button.

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The order of your choice determines the order of the columns.

By default, reports are sorted from newest to oldest. Click the column name to sort the list according to
your needs. For example, click the Type column name to sort the reports by type.
• If the chosen column is marked with a black arrow pointing up, the results are sorted in
ascending order.
• If the chosen column is marked with a black arrow pointing down, the results are sorted
in descending order.
See Table 7 to check which columns are visible by default under All reports, On Demand and Automatic
tabs.

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TABLE 7 COLUMNS VISIBLE BY DEFAULT

COLUMNS ALL REPORTS ON DEMAND AUTOMATIC

Site ü ü ü
Name ü ü ü
Type ü - -

Creation date ü ü ü
User - ü -

Format ü ü ü
Output - ü -

Sent to - ü ü
Status - - ü
Frequency - - ü

PERMISSIONS OF CLIENT REPORTS

In the Reports interface users can request reports only on the sites to which they have access.

In the Auditing interface you can access information on all sites.

► For more information on Auditing interface, See "Auditing interface" on page 62).

ON-DEMAND CLIENT REPORTS

Request an on-demand Client Report if you want to create a report manually and on request, for example,
when you want to know how a specific alarm was handled.

REQUESTING AN ON-DEMAND CLIENT REPORT

To request an on-demand Client Report do as follows:
1. In the upper-right corner select User Menu > Reports.
The Reports page is displayed.

2. In the upper-right corner select > New On-Demand.

The New On-Demand Report window opens.
3. From the Site dropdown menu, select the site.
4. In the Date Interval fields, select a start date and an end date.
5. Select Real alarms and Test alarms check boxes if you want to include them in the report.
6. In the Filters section, use dropdown menus to select filters from the filter categories given in
Table 8.

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• Behaviors.
• Alarm Types.
• Classifications.
• Alarm priorities.
• Sources.

You can add more than one filter per filter category. For example, from Behaviors you can select
Alarms, Events and Guard tours.

7. Select Search.
The search results list is displayed. By default, it contains the following columns:
• Triggered.
• Cleared.
• Alarm description.
• Summary.
• Alarm number.

To choose which columns are visible, select the Add columns button.
8. Click the column name to sort the list according to your needs. For example, click the
Cleared column name to sort the results by the date they were cleared.
• If the chosen column is marked with a black arrow pointing up, the results are sorted in
ascending order.
• If the chosen column is marked with a black arrow pointing down, the results are sorted
in descending order.
9. To save the list and create an on-demand report, See "Exporting on-demand Client Reports"
on page 56.
10. To exit the list without saving, select the x button in the upper-right corner of the list.

TABLE 8 REPORT FILTERS

FILTER DESCRIPTION

Behaviour Alarms, events or guard tours

The type of alarm, for example, cleaning request, medical

Alarm Type
assistance, or lost object

Classification The alarm classification, for example, false alarm, or test

Alarm Priority Warning, Minor, Major, or Critical. See "Alarms" on page 24

EXPORTING ON-DEMAND CLIENT REPORTS

You can export your on-demand Client Report to the following formats:
• PDF file
• Excel file

When you export an on-demand report it is automatically saved in your Reports repository.

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Exporting an on-demand Client Report to PDF

To export an on-demand Client Report to a PDF file, do as follows:
1. On the search results page, in the upper-left corner of the screen, select the Export report to

PDF format button.

The Save report window opens.
2. In the Name text box, enter the report's name.
3. In the Included contents section, select List of alarms, Alarm details and Charts checkboxes
if you want to include them in the report.
4. Select Save.
Your report is now saved as a PDF file. To open it, navigate to User Menu > Reports and
select it from All reports or On-Demand Reports panel.

Exporting an on-demand Client Report to Excel

To export an on-demand Client Report to an Excel file, do as follows:
1. On the search results page, in the upper-left corner of the screen, select Export options
dropdown menu.
2. Select Excel.
The Save report window opens.
3. In the Name text box, enter the report's name.
4. In the Included contents section, select List of alarms and Alarm details if you want to
include them in the report.
5. Select Save.
An Excel file with your report downloads automatically to your hard disk.

SENDING AN ON-DEMAND CLIENT REPORT BY EMAIL

Before you can send an on-demand report you must configure an email server.

To send an on-demand Client Report by email, do as follows:

1. On the search results page, in the upper-left corner of the screen, select the Export options
dropdown menu.
2. Select Mail.
The Send report to window opens.

3. From the Send to dropdown menu, select the recipient.

You can add more than one recipient from the dropdown menu.

4. To add more recipients, on the right side of the Send to text box select the Find site contacts
button.
The Find site contacts window opens.
5. On the left side of the window, from the Contact groups panel, select the relevant contact
group.

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6. From the panel on the right side of the window, select the relevant recipient.
7. Select Add.
8. In the Subject text box, enter the email's subject.
9. In the Comment text box, enter your comment.
10. Select Send.

Reports are sent in PDF format.

When you send a report by email and it is identical to a past report, it is always saved as a new
report in the Reports repository.

AUTOMATIC CLIENT REPORTS

Automatic reports are generated automatically on a pre-defined schedule, for example, weekly or daily.

CREATE AN AUTOMATIC CLIENT REPORT

To create an automatic client report, do as follows:
1. In the upper-right corner select User Menu > Reports.
The Reports page is displayed.

2. In the upper-right corner select > New Automatic Report.

The Create Automatic Report window opens.
3. In the Information section, in the Automatic Report name text box, enter the report's name.
4. Select Real alarms, Test alarms and Create empty reports checkboxes if you want to include
them in the report.

Empty reports are automatic reports that are created when no alarms meeting the criteria occur
during the specified time period.
When Create empty reports is checked, a report without content is generated.

5. In the Schedule section, use dropdown menus to select Frequency and Sending time.
► For more information on scheduling reports, see "Scheduling a report" on page 61.
6. In the E-mail details section, check or uncheck the Send report by e-mail checkbox.
► If you select the Send report by e-mail box, See "" on page 57.
7. In the Format section, select PDF or Excel option.
► For more information on available automatic reports formats, see "Automatic client
reports formats" on page 59.
8. In the Included contents section, select List of alarms, Alarm details and Charts checkboxes
if you want to include them in the report.

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Charts is only available for PDF reports.

9. In the Alarm list columns section, select the columns that you want to include in the report.
10. In the Filters section, use dropdown menus to select filters from the filter categories given in
Table 9.
Filters function in the same way as on demand reports. See "On-demand Client Reports" on
page 55.

You can add more than one filter per filter category. For example, from Behaviors you can select
Alarms, Events and Guard tours.

11. If you want to preview the results before saving, in the lower-right corner of the Create
Automatic Report window, select Test.
A PDF file with a test report opens in a new browser tab.
12. When you are satisfied with the results, in the lower-right corner of the Edit Automatic
Report window, select Save.
Your report is now saved in the Reports repository. To open it, navigate to User Menu >
Reports and select it from All reports or Automatic Reports panel.

AUTOMATIC CLIENT REPORTS FORMATS

You can save your automatic client report to the following formats:
• PDF file.
• Excel file.
A PDF file includes:
• Alarm list.
• All alarm details.
• Snapshots.
• Available charts.
An Excel file includes a complete list of alarms in an Excel table.

PDF and Excel files do not include video or audio files.

TABLE 9 REPORT FILTERS

FILTER DESCRIPTION

Behaviour Alarms, events or guard tours

The type of alarm, for example, cleaning request, medical

Alarm Type
assistance, or lost object

Classification The alarm classification, for example, false alarm, or test

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FILTER DESCRIPTION

Alarm Priority Warning, Minor, Major, or Critical. See "Alarms" on page 24

Sources A device or an operator *

When an alarm is created on demand

CONFIGURED AUTOMATIC CLIENT REPORTS

When you create an automatic client report, it is saved in the Configured Automatic Reports repository.
Use the Configured Automatic Reports repository if you want to edit or delete a configured automatic
report.
To open the Configured Automatic Reports repository, do as follows:
1. In the upper-right corner select User Menu > Reports.
The Reports page is displayed. It contains three panels: All Reports, Automatic Reports and
On-Demand Reports.
2. In the lower-right corner of the All reports panel, select view more.
The complete list of reports is displayed.
3. Select the Configured Automatic Reports tab.
Each configured automatic client report is displayed as a label, featuring the report name
and site logo.

Editing a configured automatic client report

To edit a configured automatic client report, do as follows:
1. In the Configured Automatic Reports tab, select the report that you want to edit.
The Edit Automatic Report window opens.
2. Apply your changes.

The sections within the Edit Automatic Report and Create Automatic Report windows are identical.
If you are not sure how to complete each section, see "Automatic client reports" on page 58.

3. When you are satisfied with your changes, in the lower-right corner of the Edit Automatic
Report window, select Save.

Deleting a configured automatic client report

To delete a configured automatic client report, do as follows:
1. In the Configured Automatic Reports tab, in the upper-right corner of the automatic report
label, select x.
The Delete Automatic Report dialog opens.
2. Select Yes.

Deleting a configured automatic client report does not delete past reports. It will, however, prevent
new reports from being created in the future.

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Sending an automatic report by email

To delete a configured automatic client report, do as follows:
1. In the Configured Automatic Reports tab, in the upper-right corner of the automatic report
label, select x.
The Delete Automatic Report dialog opens.
2. Select Yes.

Deleting a configured automatic client report does not delete past reports. It will, however, prevent
new reports from being created in the future.

SCHEDULING A REPORT
Automatic reports can be scheduled with a pre-determined frequency. The date and time that the report is
sent depend on this frequency:
• Daily: Select the time to send the report.
• Weekly: Select the day of the week and the time to send.
• Monthly: Select the day of the month, within a list of 01 to 31, and the time to send.
The Every dropdown menu allows you to skip multiples within the selected frequency. For example, the
operator can generate a report at a frequency of every three weeks by selecting the options Weekly and
Every 3 Weeks. Other examples of the Every dropdown features are given in Table 10.

TABLE 10 REPORT SCHEDULES

FEATURE REPORT FREQUENCY

Monthly + Every Month Monthly

Monthly + Every 2 Months Every two months

Monthly + Every 3 Months Quarterly

Weekly + Every Week Weekly

Weekly + Every 2 Weeks Every two weeks

Weekly + Every 3 Weeks Every three weeks

Daily + Every Day Daily

Daily + Every 2 Days Every two days

Daily + Every 3 Days Every three days

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5 AUDITING INTERFACE

In the Auditing interface you can analyze data within a specific time period. For example, you can create
charts and quantify alarms to identify issues and optimize the overall performance.
In Compass, auditing is divided into the following parts:
• Audit trail (See "Audit trail overview" on page 62).
• Business intelligence (See "Business Intelligence" on page 64).
• Reports repository (See "Reports repository" on page 67).
• Thermal screening and IndigoKiosk AI.

AUDIT TRAIL OVERVIEW

Compass chronologically logs all the actions that the operators and the system perform. Using Audit trail
you can investigate issues related to one or more alarms and their operation, such as:
• Complaints for mishandling of an alarm: you can view details of all actions taken by the
operator in chronological order. If the operator considered an intrusion alarm false, and the
client's facilities were burgled, you can verify, for example:
• If the operator opened the map tab to access more cameras and searched for signs of
intrusions in other locations in the site.
• If the operator was inattentive and postponed the handling of the alarm to handle
another alarm.
• Unresponsive devices: you can identify changes in configuration of a device.
• Complaints for lack of service: if the operator did not remotely open the door, you can verify,
for example:
• If the client's remote concierge is correctly configured in the system.
• Who handled the remote concierge alarm and which steps they took.
• If there was any technical problem.
Through Audit trail you can check, for example:
• Who configured the devices of a site?
• Why did it take long to clear a fire alarm?
• How did the information leak?

AUDIT TRAIL SEARCH

To perform a search in the Audit trail, do as follows:
1. In the upper-right corner select User Menu > Auditing.
The Auditing interface page is displayed.
2. Select the Audit trail button.
The Audit trail search page is displayed.
3. In the upper-left corner, in the Time range text boxes, select the time range.

By default, the time range corresponds to the last 24 hours.

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4. On the right side of the Time range text boxes, in the search box, enter your searching
criteria. You can filter your search results by the User or Site tags, or search for a specific
text.

Searching for text works with complete words, for example, "system".

If you leave the search box empty, the search will be performed by time range only.

5. On the keyboard, press Enter.

The search results list is displayed.

6. In the upper-right corner, select and arrow buttons to navigate between pages of
results.

AUDIT TRAIL RESULTS LIST

Audit trail search results are presented as a table. Each row corresponds to an action logged by Compass.
By default, the columns are displayed in the following order:
• Timestamp: Displays date and time of the action.
• Context: Displays the context of the action:
• ALARM: Handling of an alarm.
• ACCESS: Change of operating interface.
• AUDITING: Auditing interface.
• CLIENT REPORTS: Reports interface.
• CONFIGURATION: Configuration interface.
• SITE: Access to a site and live navigation in it.
• MOSAIC: Use of mosaics.
• Action: Displays the action performed, for example, start/end video, change
operating interface, minimize window, open panel, export
report.
• Info: Displays further information about the action, for example, Start video |
entrance camera, Open panel | floor plan floor 3, Change
operation interface | from the Operation Interface to
auditing.
• Site: Displays the site accessed.
• User: Displays the operator who performed the action. Actions performed by the system are
displayed without operator.

To choose which columns are visible, select the Add columns button.

The order of your choice determines the order of the columns.

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In auditing, there is no media content (video or snapshots) available, only text-based information.

By default, the system stores the auditing information for 90 days.

BUSINESS INTELLIGENCE
Compass's Business Intelligence offers you a better understanding of the operation in terms of monitoring
business security. Using Business Intelligence you can analyze, quantify and evaluate data based on the
information stored in the database.
The main benefits of Business Intelligence functionalities are as follows:
• Effectiveness: Achieving goals and delivering results.
• Efficiency: Optimizing resources.
• Economy: Using less resources without compromising results.
Here are some examples of how you can use Business Intelligence:
• To analyze the workload during the busiest time frame to decide how many operators are
required.
• To verify if a site is consuming too many resources of the central office due to the number of
alarms handled.
• To assess if the operators meet the first response deadline.
• To evaluate the response time of the operators to detect performance problems.
• To quantify false alarms and to verify their origin to reduce their number (for example,
devices that consistently generate false alarms should be replaced).

BUSINESS INTELLIGENCE DASHBOARD

The Business Intelligence dashboard is where you can find charts with Business Intelligence data.
To access Business Intelligence dashboard, do as follows:
1. In the upper-right corner select User Menu > Auditing.
The Auditing interface page is displayed.
2. Select the Business Intelligence button.
The Business Intelligence dashboard page is displayed.
The dashboard comprises the following panels:
• Priority per hour (the Priority panel).
• First response per hour (the First response panel).
• Classification per hour (the Classification panel).
• All reports (the All reports panel).

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FIGURE 23: BUSINESS INTELLIGENCE DASHBOARD

The horizontal axis in the charts represents time, and the vertical axis represents the number of triggered
alarms.

To view a specific chart in a new, floatable window, select button in the upper-right corner of each
panel that contains a chart.

Criteria applied to create charts

The alarm count is based on the time an alarm enters the Alarm Panel. For example, if an alarm enters the
Alarm Panel at 00:00, and the operator handles it and clears it at 09:00, it is represented in the 00:00 column
in the chart.

The reference time for the charts is the time of the Compass server. Users accessing Compass from
different time zones view data displayed according to their own time zone.

Priority per hour

The Priority panel contains the chart that shows how many alarms and events happened each hour over
the last 12 hours. Each colored column section displays the number of alarms. Each color corresponds to
the following alarm's priority:
• Red: Critical.
• Yellow: Major.
• Green: Minor.
• Blue: Warning.

First response per hour

The First response panel contains the chart that shows how long it took for an operator to start handling
the alarm after it entered the Alarm Panel over the last 12 hours. Each color corresponds to the following
time of first response:
• Blue: Less than 1 minute.

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• Green: More than 1 and less than 5 minutes.

• Yellow: More than 5 and less than 15 minutes.
• Red: More than 15 minutes.

Classification per hour

The Classification panel contains the chart that shows how many classified alarms happened each hour
over the last 12 hours. Each color corresponds to the following classification:
• Red: False alarm.
• Green: Confirmed alarm.
• Gray: Unspecified.
The system configurator can attribute a classification to a specific Alarm Type . Therefore, the
classification differs from site to site. Unspecified alarms belong to an alarm group which does not have
classification enabled in its configuration.

All reports
The All reports panel contains the list of all Internal Reports. You can view a specific report by selecting its
name, or you can view the list of all Internal Reports by selecting view more in the lower-right corner of
the All reports panel.

INTERNAL REPORTS
You can export Business Intelligence data to create Internal Reports. This type of reports usually includes
charts. Like Client Reports, Internal Reports can be automatic or on-demand.

The procedures for requesting Client Reports and Internal Reports are similar, except that, when
requesting an Internal Report, in the Filters section, you can filter the results by three more filters:
Operators, First response and Time of response.

Requesting an automatic Internal Report

To request an automatic Internal Report, do as follows:
1. Select User Menu > Auditing > Business Intelligence.
2. See "Automatic client reports" on page 58 and complete the steps 2 - 12.

Requesting an on-demand Internal Report

1. Select User Menu > Auditing > Business Intelligence.
2. See "On-demand Client Reports" on page 55 and complete the steps 2 - 10.

Chart generation
You can view the results of your search displayed in a chart. To create a chart, do as follows:
1. On the search results page, in the upper-left corner of the screen, select the Generate
charts button.
Your search results are displayed in a chart.

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When you select the Generate charts button it changes its appearance to . To
return to the search results page, select the button again.

2. To choose different search criteria, on the right side of the Generate charts button, from the
dropdown menu, select one of the following options:
• Priority.
• Priority per Alarm Type.
• Priority per site.
• Priority per hour.
• Priority per day.
• Classification per hour.
• Classification per day.
• First response per hour.
• First response per day.
3. To rotate a chart, in the upper-right corner of the screen, select the curved arrow button.
► For more information on interpreting Business Intelligence charts, See "Business Intelligence
dashboard" on page 64.

REPORTS REPOSITORY
Compass saves all the reports created in the Reports interface (Client Reports) and in the Auditing
interface (Internal Reports) in the Reports repository.

PERFORMING A SEARCH
To perform a search in the Reports repository, do as follows:
1. In the upper-right corner select User Menu > Auditing.
The Auditing interface page is displayed.
2. Select the Reports repository button.
A complete list of reports is displayed.
3. In the upper-left corner, in the search box, enter your searching criteria. You can search for
a specific text or filter your search results by the following tags:
• Site.
• After.
• Before.
• Frequency.
• Format.
• Status.
• User.

4. To choose which columns are visible, select the Add columns button. See Table 11 to
check which columns are visible by default.

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TABLE 11 DEFAULT COLUMNS VISIBILITY

VISIBLE COLUMNS NOT VISIBLE COLUMNS

Site name User

Report name Output

Report type Sent to

Creation date Status

Format Frequency

5. In the upper-right corner, select and arrow buttons to navigate between pages of
results.
6. To open a specific report, select its name.
The selected report opens in a new browser tab.

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5 GLOSSARY ALARM PRIORITY

Alarm priority is expressed
visually by each alarm's icon.
An icon changes color accord-
A ing to its priority level

ALARM TRIGGER
ALARM The device that detects and
An occurrence originating in a generates an alarm. An alarm
device, system, or operator that behavior corresponds to each
must be verified together with alarm trigger
actions that must be take
according to a specified sched- ALARM TYPE
ule. Compass alarms are A method of organizing and cat-
defined for each site and are egorizing alarms. Each alarm
organized by categories. type has a nam, priority, and
associated Operator Guide
ALARM BEHAVIOR
Alarm behavior in Compass AUDIT TRAIL
consists of a priority, an alarm A log of all actions performed
type, and an Operator Guide. by the operator and the system
One alarm behavior is con-
figured for each alarm trigger.
G
ALARM CLUSTER
A group of alarms associated GLOBAL CONTACTS
by site or by device Contacts that can be imported
into multiple sites sim-
ALARM HANDLING ultaneously. When a global con-
To handle an alarm, the situ- tact is edited, changes are
ation must be verified, prefer- replicated in all sites where the
ably with video, and the contact is included
Operator Guide actions fol-
lowed GLOBAL DEVICES
Used to manage alarms from
ALARM PANEL more than one site
The alarm panel is a sidebar on
the left-side of the screen GUARD TOUR
where each block is an alarm or A virtual visit to a sequence of
an alarm cluster. The alarm checkpoints. Each checkpoint is
panel is visible in the operation
interface only.

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defined by one or moe cameras not belong to the same physical

and an Operator Guide device

L O
LINKED CAMERAS OPERATOR GUIDE
Cameras associated to other A set of step-by-step instructions
devices that can trigger alarms with a dynamic workflow to guide
but do not capture video. When the operator during the handling
such a device triggers an alarm, of an alarm
Compass uses cameras or groups
of cameras linked to the device to
document the alarm
P
PHYSICAL DEVICES
LIVE SITE
Representations of devices con-
Allows Compass to access and
nected to Compass that are asso-
interface with sites
ciated to a brand name and
LOCAL CONTACTS model. Each physical device has a
Contacts created for a single site set of logical devices that cor-
respond to its function(s)
LOGICAL DEVICE
Corresponds to the features PRE-ALARM
offered by a product's specific A video clip requested by Com-
device pass that documents the seconds
before and after an alarm trigger.

M Pre-alarm video is only available

if and when the video source has
a recording system
MOSAIC
Groups of cameras created by the
operator. Video from these cam- R
eras displays in tiles arranged in a
mosaic pattern permitting live REPORTS
monitoring through multiple cam- A descriotion of the alarms that
eras in multiple sites occurred and their handling.
Reports can be produced auto-
MULTIFUNCTIONAL ICON matically or on-demand
A flexible method of combining
related loigical devices that many

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S
SITE
An entity with a static or
mobile geographical location,
with floor plans, contacts,
devices, and alarms

SITE CLUSTER
A group of sites that are visu-
ally grouped on the map

T
TAG
Assists in efficiently building
global Operator Guides

W
WORKSPACE
An individual area used by
each operator to find pending
tasks, live sites, and mosaics

WORKSTATION
A computer with a phone
extenion and a USB joystick

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