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TRAINING KIT
FOR COUNTER BAGGER

MODULE 18A
NAME: ___________________________________
BRANCH: ___________________________________
EMPLOYER: ___________________________________
DATE HIRED: ___________________________________
TK-M18A-2018-057
VERSION 1
REVISED AS OF 08.07.18
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TABLE OF CONTENTS
Page
Objectives ….....................................................................................................................................................2

Training Kit Guidelines..…..................................................................................................................................3

Mission & Vision …............................................................................................................................................4

Counter Bagger Worksheet….............................................................................................................................5

Job Description of a Counter Bagger..................................................................................................................5

Preliminary Exam …….……………………………………………………………………………………………..………………..……….…….…....7

1st Week In-Store Training Guide.......................................................................................................................8

Performance Appraisal………………………………………………………………………………………………………………………………....11

Feed Back Form……………………………………………………………………………………………………………………………………………..12

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MODULE OBJECTIVES
At the end of this module, Counter Bagger will be able to:
 Know their duties & responsibilities;

 Acquire basic knowledge of Wilcon products & services.

GENERAL GUIDELINES
NEWLY-HIRED COUNTER BAGGER TRAINING KIT REMINDERS:
1. This Trainee’s Kit was developed for newly-hired Counter Bagger to maximize their learning
about basic product information’s and services being offered at Wilcon.

2. The Trainee should accomplish his/her Daily Training Journal during the 7-day training period.
The same should be submitted daily to the assigned supervisor for safekeeping before leaving
the Branch. Its content may not be photocopied or shared with others, except to his Supervisor.

3. After the 7-day training, the trainee’s immediate head should forward the same training kit to
Wilcon Head Office care of Training Department for evaluation.

PERFORMANCE ASSESSMENT
1. To test the Trainee’s understanding of the program, the Trainee will be given a written examina-
tion. He is required to complete the Preliminary Exam within 15 minutes.

2. This examination is graded and will form part of the Trainee’s overall performance.

3. The Trainee is also required to accomplish the Training Journal daily which should be submitted
daily to facilitator.

4. Daily Journals should be reviewed, discussed and signed by the Facilitator.

5. The Trainee should be given a Performance Appraisal upon completion of the 7-day training.
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COUNTER BAGGER WORKSHEET

MODULE 18A
Name: ______________________________________________________________________________
Date: ______________________ Time Start: __________________ Time Finish: __________________

DIRECTION: Listen and understand the Bagger training video carefully afterwards answer the
worksheet below by supply the missing information.
COUNTER BAGGER

The main responsibility of the Counter Bagger is to ensure that all customer items
are in _________________ and _________________before release.

Specifically, the Counter Bagger assists the POS Cashier and facilitates the check-
out process by packing the customers goods in a _______ or _________.

Ensures that the number of items packed ____________with POS receipt.

Assist the customer in: _______________ Their items if the customer requires
assistance. Providing other additional items requested by the customer

In case the customer decides not to buy some items, the counter bagger should
place the merchandise left in the ______________________near the counter.

Helps in maintaining the _____________________ of the check-out counter.

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Returns all __________________ and basket to the proper docking area.

Ensure that the bags or box are not too ______________ to carry for the customer.

WORK REMINDERS

NO JOB, is so IMPORTANT & no SERVICE is so urgent that we cannot take time to

perform our work SAFELY.

END OF TRAINING MODULE 18A COUNTER BAGGER

___________________________________ __________________________ ____________

Trainee’s Signature over Printed Name Position Date

___________________________________ __________________________ ____________

Facilitator’s Signature over Printed Name Position Date
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NAME: _____________________________________________________ DATE: ____________
BRANCH: ____________________ DATE HIRED: ____________________ SECTION: __________
TIME START: _________________ TIME FINISH: ____________________ SCORE: ____________

PRELIMINARY EXAM (10POINTS)

MODULE 18A
MULTIPLE CHOICE
Direction: Isulat ang tamang sagot na letra sa patlang bago ang numero. (10pts.)

_____ 1. Ang responsibilidad ng isang Counter Bagger ay siguraduhing mapanatiling nasa__________ ang mga
produkto ng customer.
A. Push cart C. Ayon sa pagkakasunod-sunod
B.Magandang Kondisyon D. Tamang lagayan

_____ 2. Saan inilalagay ng Counter Bagger ang mga pinamiling item ng customer?
A. Paper bag/ Box C. Bayong/ Cart
B. Plastic/ Box D. Kotse ng customer

_____ 3. Dapat ibalik sa tamang lagayan ang mga walang laman na__________?
A. Flatcart/ Basket C. Plastic/ Bag
B. Lifter/ Basket D. Pushcart/ Basket

_____ 4. Tumutulong ang Counter Bagger sa paglilinis ng __________?

A. Push cart C. Check-out counter
B. CR D. Lahat ng nabanggit

_____ 5. Kailan itinatatak sa resibo ang inspected stamp?

A. Kapag madaling mabasag ang produkto C. Kapag malalaki ang produkto
B. Kapag naka-sealed and produkto D. Wala sa mga nabanggit

_____ 6. Sino ang kukuha ng produkto na idadagdag pa ni customer kapag siya ay nasa check-out counter?
A. POS Cashier C. Promodiser
B. Brand Specialist D. Counter Bagger

_____ 7. Saan inilalagay ang mga produkto kung sakaling nagpasya ang customer na hindi na ito kukunin?
A. Malapit sa check-out counter B. Malapitsa gate
C. Malapit sa guard D. Wala sa mga nabanggit

_____ 8. Saang parte ng resibo itinatatak ang inspected stamp?

A. Sa itaas na bahagi ng resibo B. Sa ibabang bahagi ng resibo
C. Sa likod ng resibo D. Wala samganabanggit

_____ 9. Sa pagtatally ng bilang ng mga produktong binili ng customer, dapat parehas ng bilang ang Counter Bagger
at_________?
A.Customer C. POS Cashier
B. Resibo D. Wala samganabanggit

_____ 10. Ang Counter Bagger ang mag iiwan ng huling __________?
A. Serbisyo sa ating customer C. Marka sa ating customer
B. Impresyon sa ating customer D. Lahat ng nabanggit

REVISED AS OF: 112618

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1st WEEK IN-STORE TRAINING GUIDE

TRAINING GUIDE
DAY 1 DATE: ACCOMPLISHED TRAINED BY REMARKS
SOP & STORE FAMILIARIZATION YES NO DATE NAME OF TRAINER
Report to the Manager and Supervisor on duty.
Orientation on store policy and standard operating procedure
(SOP).
Familiarization on the different areas & section of the store
especially in the DIY Section. (Customer Service, Releasing
Area, POS Cashier, Trading Cashier, Receiving Area &
Warehouse).
Know the different items available in each DIY section.
Familiarize on the different outright brands and products in
each DIY section.
Report to Supervisor on duty for assessment of today's
training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 2 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Proceed to your designated or assigned area.
Familiar every item in DIY area and each barcode.
Know the different modes of payment in the check-out
counter, know how to bag properly, when to used bag or box,
and how to safely secure the items.
Know the process and policy on return and exchange of items
Report to Supervisor on duty for assessment of today's
Training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE
DAY 3 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Know how to maintain smooth check out process by
Frequently replenishing bag supply and retrieving carts.
Provide customer service to shoppers in order to provide
product knowledge and help customers select the best
product for their needs.
Report to Category Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 4 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Learn on how to secure customer items in safe manner to
prevent damage in travel.
Performed custodial function to ensure safe and clean
work/shopping environment.
Report to Category Supervisor on duty for assessment of
today's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:
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TRAINING GUIDE
DAY 5 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Know proper merchandizing and warehousing of items.
Double check the products make sure that the barcode and
the description is tally in each item.
Practice on how to safely pack and bag the items.
Report to Category Supervisor on duty for assessment of to-
day's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 6 DATE: ACCOMPLISHED TRAINED BY REMARKS
AGENDA FOR THE DAY YES NO DATE NAME OF TRAINER
Coordinate with the Sales Supervisor or regular Sales Consult-
ant in the Trading section to know products like tiles, sanitary
wares and shower enclosure that has items or spare parts in
the DIY section.
Report to Category Supervisor on duty for assessment of to-
day's training before going home.
EMPLOYEE’S TRAINING JOURNAL
What significant activities did you
do today to improve your custom-
er service?

Learnings and insights

FOR SUPERVISOR / MANAGER ASSESSMENT

ACKNOWLEDGED BY:
(SUPERVISOR/MANAGER) (SIGNATURE OVER PRINTED NAME) (POSITION) (DATE)

REMARKS:

TRAINING GUIDE
DAY 7 DATE: DAY-OFF / REST DAY
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PERFORMANCE APPRAISAL
FOR NEWLY HIRED COUNTER BAGGER

NAME OF EMPLOYEE: __________________________________________ DATE: __________________________

POSITION: ___________________________________________________ BRANCH: _______________________
EMPLOYER: __________________________________________________ DATE HIRED: ____________________

NAME OF FACILITATOR: ________________________________________ POSITION: ______________________

Please assess the Trainee’s Performance based on the following criteria in a scale of 1-5:

Rating Scale: 5 – Excellent 4 – Above Expectation 3 – Average 2 – Below Expectation 1 – Poor

PERFORMANCE RESULTS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Familiarization of Store Policy and SOP
Familiarization of the different Products in DIY Area
Knows the Return and Exchange Policy of Wilcon
Know the different modes of payment in the check-out counter,when
to used bag or box, and how to safely secure the items.
Know how to maintained smooth check out process by frequently
replenishing bag supply and retrieving carts.
Knows on how to secure customer items in safe manner to prevent
damage in travel.
Performed custodial function to ensure safe and clean work/shopping
environment.
Knows on how to check the products make sure that the barcode and
the description is tally in each item.
Practice on how to safely pack and bag the items.

PERFORMANCE FACTORS RATINGS REMARKS (Briefly describe your evaluation. Please use extra sheet if needed)
Integrity.
Compliance to company policies and regulations, handling of confidential
information, respect for authority, tact and diplomacy, honesty and trans-
parency
Customer Focus.
Understanding of one’s role in providing internal and external customer
service manifested through: sense of urgency, courtesy, quality of
work/service provided
Attendance and Dependability.
Comes to work and meeting on time; Reliable and may be depended upon
to provide quality service to the best of his capability

Professional Grooming.
Able to maintain good physical hygiene at work; Wears prescribed office
uniform when at work and when rendering official duties/responsibilities

Teamwork & Cooperation.

Renders positive contribution to the team and organization through ac-
complishment of one’s goal; Maintains good relationships with other mem-
bers of the team; Readily gives help and assistance to team members
________________________ __________________________ __________________________
Employee (SIGNATURE OVER PRINTED NAME) Facilitator (SIGNATURE OVER PRINTED NAME) O.M. / DIY S.M. (SIGNATURE OVER PRINTED NAME)
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We VALUE
your
TRAINING KIT FEEDBACK FORM FEEDBACK!

To be filled up by the TRAINEE To be filled up by the FACILITATOR

Is this Training Kit helpful to you as a Trainee? Why? Is this Training Kit helpful to you as a Training
Facilitator? Why?
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Do you have comments or suggestions to improve this Do you have comments or suggestions to improve this
Training Kit? Training Kit?
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Trainee’s Signature over Printed Name Facilitator’s Signature over Printed Name

Position: ___________________________________
Position: ___________________________________
Date: ______________________________________
Date: ______________________________________