Troubleshooting

4. Troubleshooting

4-1 Checkpoints by Error Mode.................................................................4-2

4-2 Measures to be taken when the Protection Circuit operates............4-25

4-3 Initialization & Upgrade Methods.........................................................4-27

4-4 Buyer-Region Code Setting Method....................................................4-30

Samsung Electronics 4-1

Troubleshooting

4-1 Checkpoints by Error Mode

4-1-1 Power Failure

The power does not turn on.

5.8V output check Yes Check Main Assy

(COM3, Pin 1, 2) → 5.8V? - specially check around MICOM IC
(Vcc)

No

Check input voltage of IC5601 No

Replace IC5601
kathode of DR5601 → 6 ~ 16V?

Yes

Check diodes (DR5601, DR3502) No

Replace Diode
→ OK?

Yes

Check primary side. No

Replace Fuse (6.3A 250V)
Fuse (F1) → OK?

Yes

4-2 Samsung Electronics

 Troubleshooting

Check SWITCHING IC (IC01) Yes

short test pin 8 to pin 1, 2, 3, 4, 5, 6, 7 → OK Replace IC01
(means not short)?

No

Check M01. No
All pins are not shorted to each other. Replace M01

Yes

Check components around IC. No

Replace component if it has problem.
R13, R14, D06, D07, D05

Yes

Replace SMPS ASSY

Samsung Electronics 4-3

Troubleshooting

4-1-2 No Sound (waveform when 1KHz, -20dB signal is input)

No Sound

Check ADC input.

AIC1 CS5345
AUX1: pin 21, 22 No Check the audio input of each
AUX2: pin 7, 8 component including connector
TUNER: pin 11, 12 connectivity.
IPOD: pin 26, 27

 Refer to wave pattern

Yes image of Fig. 4-1.

Check ADC output.

AIC1 CS5345 Check if the

pin 41: SDOUT No D5V of LOADSW is measured No
pin 42: SCLK at the pin of 7, 8 and check if the 3.3V
pin 43: LRCLK of DDC1 is measured at the
pin 44: MCLK pin of 7, 8.

 Refer to wave pattern

Yes image of Fig. 4-1. Yes

Replace the DDC1. Check if the pin 5 and 6 of

Check MPEG input. CON3 of SMPS are 12V.
Check if the pin 1, 2 of CON3
is 5V.

Check the outputs of the pin 65, No Check the VD33 and No
66, 67 of MIC1 (ES8391). VDD1.2 is measured at the pin 62,
77, 79 of MIC1.

Yes  Refer to wave pattern Yes

image of Fig. 4-2.

Replace of the MIC1. Check if the pin 7 and 8 of

DDC1 ic are 3.3V.

4-4 Samsung Electronics

 Troubleshooting

Check MPEG output

and connecor
connectivity.

Check the singnal Check the pattern or Parts

output is measured at No between MIC1 and PWMIC1.
pin 11, 12, 15, 16, 17, 18 of (ex: soldering mistake, parts
PWMIC1 (PS9829B). missed)

 Refer to wave pattern

image of Fig. 4-3.
Yes

Check the PWM

output.

Check if the
outputs of the pin 48, 49, 51, Check if
52, 54, 55, 58, 59, 61, 62, 67, 68, 70, No the VDD 3.3V of PWMIC1 No
71, 74, 75 of PWMIC1 PS9829B is measured at of the pin 4,
of the MAIN PCB 10, 22, 29.
are measured.

Yes
 Refer to wave pattern
Yes image of Fig. 4-4-1
and Fig. 4-4-2. Replace the PWMIC1. Check if the pin 7 and 8 of
DDC1 is 3.3V.

Replace the DDC1 IC.

Samsung Electronics 4-5

Troubleshooting

Check the AMP IC

output.

Check if the outputs Check if GVDD

of the pin 28, 31, 36 and 39 of of TAS5352 is measured at
No the pin 1, 22, 23. Check if PVDD of No
IC1CW, IC1L and IC1R of the TAS5352
of the MAIN PCB are TAS5352 is measured at the
measured. pin 26, 27, 32, 35, 40,
41.

 Refer to wave pattern

Yes image of Fig. 4-4-1 Yes
and Fig. 4-4-2.

Replace the TAS5352. Check if the GVDD of pin 1 of

Check the SPK output. J3 is 12V.
Check if the PVDD of pin 7, 8,
9 of J3 are 35V.
Check if the outputs of the
SPK1 of AMP PCB are
measured.

 Refer to wave pattern

image of Fig. 4-5.

Replace the SPK1 connectors.

4-6 Samsung Electronics

 Troubleshooting

5 2 1

4
3

1 1

3
 AV I/O PART, page 7-9

1 4

AIC1 IC31
2
C1 3 5
4
5

CN10

 MAIN PCB Top, page 6-10

MIC10 MIC3
<Fig. 4-1>

Samsung Electronics 4-7

MIC6
Troubleshooting

AIC1

VIC1

CN10

MIC10 MIC3

 MPEG, page 7-6

MIC6

6
6

MIC5

MIC1
MIC2

 MAIN PCB Top, page 6-10

<Fig. 4-2>

4-8 Samsung Electronics

 Troubleshooting

IC31

8 9 8

MIC1
9
 MICOM, page 7-7

9
7
8

PWMIC1

 MAIN PCB Top, page 6-10

<Fig. 4-3>
SIC1

Samsung Electronics 4-9

Troubleshooting

 AMP, page 7-10

<Fig. 4-4-1>

4-10 Samsung Electronics

 HDJ1

MCON15
Troubleshooting

IC31

J3
MIC1

!
PWMIC1

IC1L IC1CW IC1R

0
SIC1

DIIC1

LOADSW
MCON1

MCON2
DDC1

UIC1
CEIC1
CEIC2

MCON3  MAIN PCB Top, page 6-10

0 !

<Fig. 4-4-2>

Samsung Electronics 4-11

 Troubleshooting

@ @

 AMP, page 7-10

IJACK

HDJ1

MCON15

@
IC31

MIC1
 MAIN PCB Top, page 6-10

<Fig. 4-5>

4-12 Samsung Electronics

 Troubleshooting

4-1-3 No Analog Video Output

 COMPOSIT (VIDEO OUT)

COMPOSIT (VIDEO OUT)

Check MPEG output.

Check if VDAC No Check if VDD of No

output is measured at the pin 100 of 3.3V is measured at the pin 1, 14, 30,
MIC1 ES8391. 46, 62, 77 of MIC1.

Yes  Refer to wave pattern Yes

image of Fig. 4-6.

Replace the MIC1 IC. Check if the pin 7 and 8 of

DDC1 is 3.3V.

Check Video Switch.

Replace the DDC1 IC.

Check if output No Check if VDD No

is measured at the pin 33 of of 5V is measured at the pin 1, 24,
VIC1 LA73054. 34 of VIC1.

Yes Yes

Check JACK output. Replace the VIC1. Check if the pin 7 and 8 of
LOADSW1 is 5V.

Check if composite video

output is measured at the VJ4.

Replace the DDC1 IC.

 Refer to wave pattern

image of Fig. 4-7.

Check the VJ4 connectivity

and replace it if necessary.

Samsung Electronics 4-13

Troubleshooting

AIC1

VIC1
1

CN10

MIC10 MIC3

 MPEG, page 7-6

MIC6

1
1

MIC5

MIC1
MIC2

 MAIN PCB Top, page 6-10

<Fig. 4-6>

4-14 Samsung Electronics

 Troubleshooting

 AV I/O PART, page 7-9

IJACK

HDJ1

MCON15

AIC1 IC31

CN10
 MAIN PCB Top, page 6-10

<Fig. 4-7> MIC1

Samsung
MIC10 MIC3
Electronics 4-15

MIC6
Troubleshooting

 COMPONENT (Y, Pb, Pr)

COMPONENT (Y, Pb, Pr)

Check MPEG output.

Check if
YDAC, CADC, and UDAC Check if the
No VDD of 3.3V is measured at No
outputs are measured at the pin 103,
104, and 105 of MIC1 the pin 1, 14, 30, 46, 62,
ES8391. 77 of MIC1.

Yes
 Refer to wave pattern
Yes image of Fig. 4-8.

Replace the MIC1 IC. Check if the pin 7 and 8 of

DDC1 is 3.3V.

Check Video Switch. Replace the DDC1 IC.

Check if
No Check if VDD No
output is measured at the pin
of 5V is measured at the pin
21, 23, and 25 of VIC1
of VIC1.
LA73054.

Yes  Refer to wave pattern Yes

image of Fig. 4-9.

Check JACK output. Replace the VIC1. Check if the pin 7 and 8 of
LOADSW1 is 5V.

Check if Component video

output is measured at the VJ4.

Replace the DDC1 IC.

Check the VJ4 connectivity

and replace it if necessary.

4-16 Samsung Electronics

 Troubleshooting

AIC1

VIC1
2

321
CN10

MIC10 MIC3 3

 MPEG, page 7-6

MIC6

3
2
1

MIC5

MIC1
MIC2

 MAIN PCB Top, page 6-10

<Fig. 4-8>

Samsung Electronics 4-17

Troubleshooting

4
5

 AV I/O PART, page 7-9

6

IC31
6
5 AIC1
4

VIC1

CN10

MIC10 MIC3

MIC6
MIC5

 MAIN PCB Top, page 6-10

<Fig. 4-9>
PW
4-18 Samsung Electronics

MIC1
 Troubleshooting

4-1-4 No HDMI Video Output

No HDMI Video Output

Check the HDMI signal

output.

Check the outputs of

Check if the
the pin 33, 34, 35, 36, 37, 38, 39, No No
VDD of 3.3V is measured at
40, 89, 90, 91, 92 for HD_DATA and
the pin 1, 14, 30, 46, 62,
pin 131 for HDMI_CLK of
77 of MIC1.
MIC1 ES8391.

 Refer to wave pattern Yes

Yes
image of Fig. 4-10.

Replace the MIC1 IC. Check if the pin 7 and 8 of

DDC1 is 3.3V.

Replace the DDC1 IC.

Check if the VDD

Check the outputs of the 3.3V of IC31 is measured
No at the pin of 13, 28, 34, 48 and 71. No
pin 26, 27, 29, 30, 32, 33, 35, 36
of IC31 ES7108S. Check if the VDD 1.8V of IC31 is
measured at the pin of 16,
45, 59 and 74.
Yes  Refer to wave pattern
image of Fig. 4-11. Yes

Replace the IC31 IC. Check the PIC7 output pin

2 for VDD1.8V and CEIC3
output pin 2 for 3.3V.
Check the HDJ1 Output.

 Refer to wave pattern

image of Fig. 4-12.

Replace the jack.

Samsung Electronics 4-19

Troubleshooting

AIC1

VIC1
1

CN10

MIC10 MIC3

 MPEG, page 7-6

MIC6

MIC5
1

MIC1
MIC2

 MAIN PCB Top, page 6-10

<Fig. 4-10>

4-20 Samsung Electronics

 Troubleshooting

IJACK

HDJ1

MCON15

 HDMI, page 7-8

IC31

MIC1

 MAIN PCB Top, page 6-10

<Fig. 4-11>

Samsung Electronics 4-21

Troubleshooting

 HDMI, page 7-8

3 3

IJACK

HDJ1

MCON15

IC31
 MAIN PCB Top, page 6-10

<Fig. 4-12>

4-22 Samsung Electronics

 Troubleshooting

4-1-5 DECK Failure

Power On

Disc Insert

Please check
Yes, Main PCB and Deck
Does disc spin stuck? NG
Stuck connection.
(CN01, CN02, CN03)

No, Reassemble
Spin OK Main PCB and DECK

Please check
CN03 14pin RF50V: 4.8V ~ 5V
How about Power Pin? NG MIC1 163pin VD33: 3.2V ~ 3.3V Different
RIC4 8pin MVCC: 4.8V ~ 5V
RIC4 19pin MVCC: 4.8V ~ 5V

OK, Change
No Problem MAIN PCB or SMPS

How about Pickup Please check

NG Different
Power Reference (MVREF)? MIC1 157pin MVREF: 2.0V ~ 2.1V

OK,
No Problem

CD Disc Judgment DVD

Disc Inserted
But
Check CD Signal Check DVD Signal
(MIC1 139pin DVD/CD) NO DISC (MIC1 139pin DVD/CD)
or
DISC ERROR

Not Like Not Like

Change DECK
This This

 Refer to wave pattern  Refer to wave pattern

image of Fig. 4-13. image of Fig. 4-13.

Samsung Electronics 4-23

Troubleshooting

AIC1
1 Check CD Signal

VIC1

1 Check CD Signal
2 Check DVD Signal CN10 Power On Low
Position Active

2 Check DVD Signal

MIC10 MIC3

 MPEG, page 7-6

MIC6

Power On High

MIC5
Position Active

1
MIC1
2
MIC2

 MAIN PCB Top, page 6-10

<Fig. 4-13>

4-24 Samsung Electronics

 Troubleshooting

4-2 Measures to be taken when the Protection Circuit operates

4-2-1 Operation of Power Block Protection Circuit

The Condition of Power Protection Active.
1. Voltage of SMPS’s PVDD (+34.5V, J3) is higher or lower than Standards.
Normal Condition Voltage Range: PVDD (+34.5V, J3): about +34.5V
2. Over-current occurs to AMP IC. (Over-output or Output short)
3. AMP IC’s temperature exceeds 150°C.
4. No supply voltage on GATE DRIVER.

Part Protection Circuit Operation

Pin No. Remark
Location Open Short
Z320/Z420 CON3 +5.8V (1, 2) X X
SMPS PVDD (about 35V)
X 
CON2 (1, 2, 3, 4)
+12V (11)  

<Table 4-1>

4-2-2 Power Protection

1. OTW
: Active, IC’s inner temperature exceeds over 150°C.
(Under 2.7V, Protection Circuit wills Active)
1
2. TAS5352 3TH PIN
: Shout down (Under 2.7V, Protection Circuit wills Active)
2

<Fig. 4-14>

Samsung Electronics 4-25

Troubleshooting

4-2-3 Check Amp in Power Protection

You can check AMP Malfunction before disassembling Main Unit (Do NOT Insert AC-Cord in AC-Socket)

Resistance in using Tester

F/R CH 10kΩ
CENTER 10kΩ
SUBWOOFER 10kΩ

<Table 4-2>

If Measured Resistance is very different from above numbers. There is a Problem. → AMP PCB Problem

5.1CH SPEAKER OUTPUT

GND FRONT R FRONT L

CENTER SUBWOOFER

REAR R REAR L

4-26 Samsung Electronics

 Troubleshooting

4-3 Initialization & Upgrade Methods

4-3-1 MICOM Initialization & Update

 MICOM Initial
In STANBY condition, press 'STOP'button of the remote control more than 5 seconds.
STANBY RED LED will blink weakly. Then Initialization complete.

 MICOM Update

1. Prepare or Make a DISC-CD or DVD or USB that contains

“Z32HTSTX.SSP” file for update.

<Fig. 4-15 Connecting USB>

2. Play the DISC or USB, then “updating” will appear on the

screen, then Power will go out after showing 'complete' on the
screen.

3. Press “Stop” button of the remote control more than 5 seconds.

<Fig. 4-16 TV Display (On Updating)>

Samsung Electronics 4-27

Troubleshooting

4-3-2 DVD flash Initialization & Update

 Checking out MICOM & MPEG flash Version

1. Open DISC-TRAY, Press "MENU" button on the Remote

Control.

2. Press "8", "9", "5" one by one, then press “ENTER”.

<Fig. 4-17 Version>

4-28 Samsung Electronics

 Troubleshooting

 DVD flash Initialization & Update (firmware)

1. Prepare or Making DISC-CD or DVD or USB that contains

‘Z32HTSTX.ROM’ file for Update.

2. Play the DISC or USB, then ‘Updating’ will appear on the

screen, then Power will go out and on.

3. Then DISC-TRAY will OPEN, then remove DISC or USB,

making Unit ‘NO DISC’ state.

4. Press ‘STOP’ button of Main Unit more than 5 seconds,

Display Indicator shows ‘INITIALIZE’ then Power goes out.

5. Initialization complete. <Fig. 4-18 Connecting USB>

<Fig. 4-19 TV Display (On Updating)>

<Fig. 4-20 Update Start>

Samsung Electronics 4-29

Troubleshooting

4-3 Buyer-Region Code Setting Method

4-3-1 The inserting method of Region Code after replacing the Main PBA

[Reference]
- When replacing the Main PBA and System Micom should be inserted the region code.
- The set is not working properly if you don't insert the region code.
- The region code is inserted by the remote control.

1. Press the “AUX” button on the remote control.

2. Press the "TUNER MEMORY" button on the remote control during

4~5 seconds.

3. After step (2), you can see “TEST” on the VFD.

4. When you see “TEST” on VFD, Insert number “3”, “3” to start
Region Code setting mode.
TEST

4-30 Samsung Electronics

 Troubleshooting

5. After step (4), you can see “− −” on the VFD.

Insert the Region Code (Below table) corresponding model with
“0 ~ 9” buttons on the remote control. −−

 Option Table

Area Region Code Remark

Africa / India / Pakistan… 00

Brazil 01

Canada 02

China (semi_mic) 03

Europe 04

Indonesia / Hongkong… 05

Japan 06

Korea 07

Latin American 08

Mexico 09

Philippines 10

Russia (full_mic) 11 Full karaoke models which support midi file.

Only models which supporting semi-karaoke not including

Russia (semi_mic) 12
midi file.
South Africa / Israel / Iran… 13

Taiwan 14

USA 15

Australia / Newzealand 16

England 17

Australia (Z420 / 422 / 425) 18

Reserve 19

<Table 4-3>

 For example, insert 15 to select USA.

1−

Samsung Electronics 4-31

Troubleshooting

6. After step (5), you can see “15 USA” on the VFD.
It means that currently System Micom program is installed by USA
specification. 15 USA

7. Turn the Power off.

[Tip]
In case of System Micom and EEPROM problem, you can apply to this.
For example, during Updating program of System Micom, if Updating fail is happened, it is impossible to turn on
the system from stand-by status.
The system will keep the stand-by status continuously, and the touch-key function will never work.
In this case, you have to change System Micom, and set up the Buyer Region code again.
In case of EEPROM, you don't need to care about it.
After set-up the Region code, System Micom will store the information of the region code to EEPROM
automatically.

4-32 Samsung Electronics