RP025-23 Page 1

August 29, 2023

REQUEST FOR PROPOSAL
RP025-23

The Gwinnett County Board of Commissioners is soliciting competitive sealed proposals from qualified Service
Providers for the ITS Professional Staffing Resource on a Multi-Year Contract for the Department of Information
Technology Services.

Proposals must be returned in a sealed container marked on the outside with the Request for Proposal number
and Service Provider Name. Proposals will be received until 2:50 P.M. local time on September 18, 2023, at the
Gwinnett County Financial Services - Purchasing Division – 2nd Floor, 75 Langley Drive, Lawrenceville, Georgia
30046. Any proposal received after this date and time will not be accepted. Proposals will be publicly opened and
only names of submitting Service Providers will be read at 3:00 P.M. A list of Service Providers submitting
proposals will be available the following business day on our website www.gwinnettcounty.com.
Questions regarding proposals should be directed to Dana Garland, CPPB at [email protected]
or by calling 770-822-8723 no later than 3:00 p.m. on September 8, 2023. Proposals are legal and binding upon
the vendor when submitted. One unbound single sided original, five (5) bound copies, and one (1) electronic
copy on a flash drive should be submitted.

Successful Service Providers will be required to meet insurance requirements. The Insurance Company should be
authorized to do business in Georgia by the Georgia Insurance Department and must have an A.M. Best rating of
A-5 or higher.

Gwinnett County does not discriminate on the basis of disability in the admission or access to its programs or
activities. Any requests for reasonable accommodations required by individuals to fully participate in any open
meeting, program or activity of Gwinnett County Government should be directed to the ADA Coordinator at the
Gwinnett County Justice and Administration Center, 770-822-8165.

The written proposal documents supersede any verbal or written prior communications between the parties.

Selection criteria are outlined in the request for proposal documents. Gwinnett County reserves the right to reject
any or all proposals to waive technicalities and to make an award deemed in its best interest.

Award notification will be posted after award on the County website, www.gwinnettcounty.com and companies
submitting a proposal will be notified via email.

We look forward to your proposal and appreciate your interest in Gwinnett County.
Dana Garland, CPPB, FOII, NIGP-CPP
Purchasing Associate III

The following pages should be returned as part of your proposal document:

Appendix A, Pages 11-13
Appendix B, Pages 14-16
Appendix C, References, Page 17
Appendix D, Fee Schedule (return in a separate envelope), Pages 18-20
Service Provider Information, Page 21
Code of Ethics Affidavit, Page 34
Contractor Affidavit and Agreement, Page 35
RP025-23 Page 2

SECTION 1 – STATEMENT OF DIRECTION AND BACKGROUND INFORMATION

1.1 DEPARTMENTAL BACKGROUND

The Gwinnett County Department of Information Technology Services (DoITS) provides electronic systems for all County
business functions and is responsible for the development, implementation, training, on-going system maintenance, and
upgrades to a large number of electronic systems for the County’s business functions. For the contract period April 1,
2018 through December 31, 2023, DoITS contracted with 10 service providers for approximately $10 million annually. The
County budget operates on a calendar fiscal year basis. Funding for each year is requested in the prior year and awarded
during the first week of January by the Board of Commissioners. The number of resources needed varies annually based
on the business needs of the County. During the prior contract term, the number of contractors averaged about 65
contractors per year.

1.2 IT OPERATIONS DIVISION

The IT Operations Division manages the procurement, receiving, inventory, design, configuration, deployment,
maintenance, and retirement of the technology that supports business services and provides daily customer support for
user endpoint systems and peripherals (12,000+). This Division includes the Asset Management, Service Management,
and End User Services teams.

1.2.1 Asset Management

The Asset Management team follows industry best practices to ensure the County’s technology assets, both
hardware and software, are identified and accounted for continuously, in real-time, while identifying cost
reduction opportunities throughout the assets' lifecycle. The team works closely with the IT Financial
Management Division to ensure the department collects and maintains accurate indirect cost allocations,
software licensing, and contractual compliance.

1.2.2 Service Management

The Service Management team is customer focused and provides support and services that improve the end
user’s computing experience. The team is comprised of two groups, Service Desk, and Service Delivery. The
Service Desk group is the point of contact for all end-user issues and requests, while the Service Delivery group
is responsible for inventory management of technology assets.

1.2.3 End User Services

The End User Services team is responsible for delivering on-site support to all the County departments, partners,
and 255 locations. This team manages the end-user computing environment to ensure that end-user computing
meets the needs of the business units.

Overview of End User Computing Environment

Endpoint Hardware Endpoint Manufacturers
Desktop Dell
Laptops HP
Tablets Microsoft
Smart Phones (Android, Apple) Panasonic
Printers (Desktop & Multifunctional) Apple
Scanners Samsung
Monitors (Computer & Telepresence) Zebra
Endpoint Antivirus Endpoint OS
Microsoft Defender Windows 10/11 Enterprise
Endpoint Management & Patching Tools Android
Microsoft Endpoint Manager (Intune/SCCM) iOS
BMC Client Management Standard Web Browser
Syxsense Microsoft Edge
RP025-23 Page 3

Standard Endpoint Software

Microsoft 365 Adobe DC
OneDrive SAP
Microsoft Company Portal Cisco WebEx
Microsoft Teams Microsoft Visio
Microsoft Project Palo Alto GlobalProtect

1.3 IT INFRASTRUCTURE DIVISION

The County IT Infrastructure Division consists of three (3) data centers, 150+ remote closets, physical cables,
physical/virtual servers, internal/external firewalls, system software, network resources, 800 MHz radios/towers and
cloud services required for the existence, operation, and management of an enterprise IT environment. The infrastructure
allows the County to deliver IT solutions and services to its employees, residents, partners and/or customers whether
external or internal to the County. This Division is divided into three functions:

1.3.1 Network Services:

The Network Services team is responsible for the distributed network locations, including equipment
installation, cabling, complex network and telephone systems. The group manages the voice, video and
collaboration systems, including Webex and Zoom meetings, and supports all audio visual and
presentation equipment deployed Countywide. This function manages all edge network infrastructure and
technical operations of the County's remote locations, routers, switches, Wi-Fi, Local Area Networks (LAN), Wide
Area Network (WAN) Internet circuits and the growing private fiber network that connects all County owned and
operated facilities.
This environment consists of:
o Cisco products o Avigilon products
o NetMotion o Galaxy access controls
o Cisco edge firewall products o Motorola products
o AT&T solutions o Ethernet (Category 6) & Fiber cables

1.3.2 Technical Services:

The Technical Services team administrates the daily operations and support activities of the division. This team
directly manages the Microsoft systems, on-premises (physical and virtual) server environments, while
providing Azure system administration. The Network Operations Center (NOC) provides performance
monitoring and alerting for all mission-critical platforms. Available 24 hours a day, 7 days a week, 365 days a
year, the NOC is the first line of defense against systems failures and network disruptions. This function manages
and supports all infrastructure operational mission-critical business systems on-premises and cloud services.
This environment consists of:
o HP Servers
o Azure cloud services
o Microsoft Exchange
o On-premises and Azure cloud Active Directory
o Microsoft Operating Systems

1.3.3 Enterprise Platforms:

The Enterprise Platforms team manages the County’s physical data centers, virtualization platforms, data backup
network, network management, and the perimeter security defense systems and services. This team provides
technical consulting and systems design for implementation, management, and operational support of network
communication systems to modernize and streamline business operations. This function is the heart and soul of
the core/data center infrastructure that provides systems, storage and network infrastructure.
This environment consists of:
o Cisco products o NetApp o Palo Alto
o Nutanix o CommVault o VMware products
o IBM o Azure cloud services o Unix and Linux
RP025-23 Page 4

1.4 ENTERPRISE APPLICATIONS DIVISION

The Enterprise Applications Division maintains the overall responsibility for the establishment, maintenance, and support
of the County core business systems apart from Public Safety and Geospatial applications. The staff leverages best
practices in software maintenance and testing to ensure that software applications remain reliable and available.

1.4.1 ERP Application Environment:

The ERP Solutions team provides development, maintenance, and support activities for all SAP based business
applications.
o SAP (current)
o Oracle Fusion (new)
• Sympro
• ADP

1.4.2 Business Solutions Applications Environment:

The Business Solutions team is responsible for the development, maintenance, and support of core business
systems for non-Enterprise Resource Planning operations, Geospatial Solutions, and Public Safety applications.
This team is also responsible for the SharePoint team that provides development and technical support to the
County’s intranet site.

o IBM FileNet o AssetWorks Fleet Management

o Kofax Imaging o Aumentum Tax Appraisal and Billing System
o Lucity Asset Management o Power Platform Development
o RemedyForce o uPerform
o Microsoft Project Online

1.5 EMERGING TECHNOLOGY & DIGITAL TRANSFORMATION DIVISION

The Emerging Technology & Digital Transformation Division is responsible for the execution of new digital and technology
programs for the Information Technology Services.

1.5.1 Internet/Intranet Environment:

The Web Solutions team is responsible for the development, maintenance, and technical support of the County’s
Internet website.
o SharePoint
o InfoPath forms
o Liferay DXP
o JBoss Enterprise Application Platform

1.5.2 Geospatial Solutions

The Geospatial Solutions team supports and maintains the major Geographic Information Systems (GIS) through
development and support of appropriate data sets and insightful data-driven analytics for services for the County.
o ArcGIS 10.8.1 Enterprise (ArcGIS Portal, ArcGIS Server, ArcGIS Pro, ArcMap)
o ArcGIS Online
o VertiGIS Studio
o Accela Civic Platform 22.2.5

1.5.3 Public Safety Solutions

The Public Safety team supports and maintains all the County public safety critical applications that help first
responders and critical decision makers communicate and collaborate safely and securely.
o Central Square (Inform CAD, Mobile, Records Management Systems (RMS), Fire Records
Management Systems (FRMS))
RP025-23 Page 5

1.5.4 Enterprise Records Management

The Enterprise Records Management team supports and maintains critical County records management and
enterprise content management applications that help the County to maintain compliance with records
management policy.
o TBD
1.6 NEW TECHNOLOGY SOLUTIONS AND DEVELOPMENT DIVISION
New Technology Solutions & Development Division is responsible for managing the performance, security, and integrity
of the County’s databases, as well as application modernization initiatives and the development of innovative solutions
that meet the business units’ and residents’ needs.

1.6.1 Database Environment:

The Data Services team is responsible for managing the performance, security, and integrity of the County’s
databases.
o SQL Server 2005, 2008, 2012, 2014, 2016, 2017, 2019, and 2022
o Oracle 10g, 12c, and 19c
o PostgreSQL
o TOAD
o Spotlight Monitoring
o SQL Server Management Studio

1.6.2 Technical Development:

The Technical Development team is responsible for evaluating technology solutions and embracing innovation
to find new and better ways to provide services to County customers. In addition, the team is responsible for
designing and developing tools that are instrumental in automating processes that affect every part of the County
business.
o Visual Studio 2022
o Selenium and SpecFlow
o React and Node.js
o PostgreSQL
o Docker & Podman
o Jira
o Git

1.7 CYBERSECURITY DIVISION

The Cybersecurity Division is responsible for leading efforts to ensure the confidentiality, integrity, and availability of the
County’s IT assets and data. The Security Operations team actively monitors and addresses security risk associated with
County systems and data. The Security Compliance team addresses security risk associated with organization policy and
procedures.

1.8 SUPPORT DIVISIONS

1.8.1 Executive Office Administration

The Executive Office Administration team is responsible for providing administrative support to the CIO Office.
This team oversees Countywide technology related communications, special departmental projects, uniform
inventory management, executive presentations, and special events. This office also includes the Technical
Training team, which provides employees with high-quality and accessible technology related training
opportunities designed to enhance knowledge, develop skills, and enrich the organization.

1.8.2 Business Office Administration

The Business Office Administration team is responsible for all human resource needs of the Information
Technology Services Department, including the hiring and onboarding/offboarding for all staff, creating job
postings, and improving employee recruitment and retention. This team also provides administrative support to
the entire Information Technology Services (ITS) Department and works closely with the County Human
RP025-23 Page 6

Resources department ensuring the ITS department’s compliance with County policies and procedures.

1.8.3 Business Strategic Services

The Business Relationship Management team members serve as the IT points of contact and technology
advisors working directly with the Information Technology (IT) organization and customers to collaboratively
drive innovations, develop and manage technology roadmaps, conduct technology research and analysis, and
improve service delivery.

1.8.4 IT Financial Management Division

The IT Financial Management Division supports the ITS Department by providing proficient financial management
in conformity with requirements of the Department of Financial Services. The IT Finance team is responsible for
all financial activity within the IT organization including accounting/accounts payable, budgeting, contract
management, and grants management. This team is responsible for issuing contractor purchase orders and
processing all contractor invoices and billing related matters. The IT Asset Acquisitions team is responsible for
the purchase of IT hardware, software, and equipment.

1.8.5 Project Management Division

The Project Management Office is responsible for establishing and enforcing a consistent project management
methodology that increases on-time delivery of projects and improves project throughput. In addition to providing
repeatable delivery processes, the PMO Project Management Office (PMO) also provides professional project
management and business analyst resources to plan and manage County IT projects.

1.9 INTENT
The County is soliciting proposals from qualified service providers in response to this request for proposal to provide qualified
IT professional staffing resources on an on-demand basis depending on the County's needs. Faced with a dynamically
changing IT technology environment, increased workload, and expanding demand for IT related services, the County desires
to establish annual contracts for each IT and supporting service resources with those Service Providers who can provide
the requested staffing on short notification and for lengths of service varying in duration. Staffing will be requested as
needed by the County with expected delivery within five working days from the time of notification or within a time frame
that is mutually agreed upon by the County and Contractor. The technical staffing resources being sought are defined in
Appendix E.

The County reserves the right to add/remove positions and alter job descriptions, as necessary. The County will have the
ability to add needed job descriptions without processing future change orders. Each selected service provider should
have demonstrated successful ability to provide the staffing skills required to meet the staffing needs of the County DoITS.
References for a minimum of three accounts serviced of similar size and complexity as the County should be supplied.

This request for proposal is seeking:

o A proven track record for providing highly qualified and specialized ITS consultants for long- and short-term
needs
o Competitive rates for highly qualified consultants
o Responsiveness
o Service provider’s commitment to providing highly qualified staffing resources

1.10 SECURITY PROCEDURES

All contractors are subject to a security background check performed by the County prior to their first day. The County
reserves the right to preclude any service provider’s employee from assignment for any reason that it deems is in its best
interest and to conduct additional background or credit checks including finger printing.
All contractors must abide by the County’s policies, including those that are related to Cybersecurity and will be required
to participate in annual security training. Failure to follow policy or attend training may result in termination.
RP025-23 Page 7

1.11 HIRING PROCEDURES

For the Service Providers that are chosen, the procedure for hiring is as follows: (Failure to comply with the defined
procedure could result in termination of contract)
1. The County DoITS Hiring Manager advises the County DoITS Administrative staff of a contract position
that needs to be filled.
2. A job description (see Appendix E) is created and sent out to all the Service Providers by GC DoITS
Administrative staff, requesting resumes. All Service Providers are notified at the same time via email
of any job description postings. Any questions regarding the job description should be directed to the
GC DoITS Administrative staff who will relay questions to the GC DoITS Hiring Manager.
 Communications will primarily be handled through GC DOITS Administrative staff to ensure
correct approvals and procedures are followed. A hiring manager with the County may choose
to contact an awarded vendor directly about a potential candidate or a candidate currently on
the job with the County.
3. Contracted Service Providers will have five (5) business days to respond via email. Any request
received after the fifth business day may not be accepted.
4. GC DoITS Administrative staff will acknowledge receipt of all resumes and forward to the GC DoITS
Hiring Manager for consideration and possible interview.
5. Service Providers will be notified once the most qualified candidate(s) have been selected for interview.
Interviews are conducted first by telephone followed by an in-person and/or virtual interview.
6. Once a candidate is selected, a conditional job offer is extended to the vendor, pending a background
check.
7. Vendor will be notified of results of background check (if applicable).
8. Once the candidate has been approved for hire, the start date and bill rate will be verified by
confirmation email to the vendor.
9. GC DoITS Administrative staff will email all Service Providers to advise that a position has been closed
or filled.
10. The selected vendor will receive a purchase order (PO) shortly thereafter. The PO is sent electronically
to the email on file after processing by the IT Financial Management team.

NOTE: GC DoITS Administrative staff will send position requests to the contact information on file. It is the
responsibility of all contracted Service Providers to inform GC DoITS Administrative staff if/when there are
changes in their contact personnel and/or email address. Provide contact personnel changes to GC DoITS
Administrative staff by calling 770-822-8900 or sending an email to [email protected].

1.12 Additional Requirements

• All contractors are required to work on site at the assigned work location. Teleworking is generally not
permitted. If a position requires on-call or other work to be performed outside of usual business hours,
teleworking may be permitted.
• Service Providers should anticipate contractors remaining in a position with Gwinnett County for at least one
year due to the training requirements. Service Providers must recruit contractors for long term staffing
positions.

SECTION 2 – INSTRUCTIONS TO PROPOSERS

2.1 PROPOSAL FORMAT AND CONTENT
The submitted proposal package should be responsive to the specific range of specifications in this request. Submission
of excessive “boiler plate” information, including sales brochures is discouraged. In an effort to ensure the County’s ability
to evaluate and choose a successful Service Provider for this project, respondents should organize proposals as follows:
RP025-23 Page 8

Table of Contents
Section 2.2 Introduction and Executive Summary
Section 2.3 Experience and Qualifications
Section 2.4 Response to specific Questions
Section 2.5 References of Similar Contracts
Section 2.6 Cost Proposals (sealed in a separate envelope)
Attachments Any referenced attachments

Service providers are requested to submit one (1) unbound single sided original, five (5) bound copies, and one (1) electronic
copy on a flash drive should be submitted. Please label the electronic media with submitting service provider name and
reference the proposal number. Proposals should include the following as a minimum:

2.2 Introduction and Executive Summary

2.2.1 Provide a detailed introduction of the Service Provider’s company and include the following:

1. Company profile
2. Number of years in business, number of years in the Atlanta market and number of years
providing IT Staffing resources. A minimum of 5 years of experience with IT Staffing services is
required.
3. Number of employees and organizational structure
4. What is the total number and type of positions filled annually for 2020, 2021, and 2022?
5. What percentage of the Service Providers contractors were terminated before the end of the
placement period in the last twelve months?
6. Is the Service Provider’s primary business providing highly skilled ITS staffing solutions?
7. What is the Service Provider’s primary core competency (for example SAP, GIS, Networks, etc.)?

2.2.2 Please provide any assumptions and/or exceptions not clearly identified as part of this request for
proposal.

2.3 Experience and Qualifications

This section is the Service Provider’s opportunity to briefly summarize the Service Provider’s policies and procedures
relative to this request for proposal. Detail is the Service Provider’s commitment and process for providing customer
service including, but not limited to, providing highly qualified staffing resources, accurate and timely billing practices,
and staff management once contracted by the County.

2.4 Response to Specific Questions

Service Providers desiring to respond to this request for proposal should complete the staffing specification forms in
“Appendix A” identifying the types of ITS staffing skills the Service Provider is able to provide (the Service Provider is not
required to fill every position listed).

The Service Provider Questionnaire can be found in Appendix B.

2.5 Reference of Similar Contracts

Provide a minimum of three (3) references on contracts of existing on-demand service contracts/agreements that are
similar to what is described in this request for proposal. If more than three references are submitted, references will be
chosen at random for direct contact.
Please verify contact information prior to submission (especially the telephone number and email address). The inability of
the County to verify references will impact scoring.
RP025-23 Page 9

Use the References Page in Appendix C.

2.6 Cost Proposal

Please complete the Cost Proposal and place in a separate sealed envelope. The attached proposal schedule (Appendix
D) should be used. Remember to submit cost proposal in a separate envelope.

Proposer should provide a complete staff pricing list that includes an hourly salary range per skill set. Companies are
encouraged to be resourceful and competitive with their hourly bill rates. The County does not pay a differential rate for over
40 hours per week. Pricing quoted for all positions shall be an amount not to exceed price. The County reserves the right
to select individual positions from any response received.

Hourly bill rates must be inclusive of all expenses including mobile devices. The County will supply all required desktop or
notebook computers along with any required software. A means of wireless communication is required and the County
must be provided with up-to-date wireless contact numbers for all professional staff furnished; there will be no markups or
additional expenses allowed including travel and living expenses, etc.

In the event the County decides to renew the resulting contract, hourly bill rates may not be increased by more than the
percentage quoted.

The County will not pay a fee of any kind for an employee that the service provider provides to the County that the County
hires on a full-time, part-time, permanent, or limited term basis; nor, shall an employee be extended on the service
provider's payroll once the employee is placed on the County's payroll. The employee should be placed with the County
for 480 hours prior to being hired by the County full-time.

2.7 Selection Process and Evaluation Factors

The proposal package will be evaluated based on their responsiveness to the criteria described below with those
criteria’s values weighted as follows:

The County will be using the following process to reach a finalist decision:
Part Criteria Points
Part I
A Section 2.2 – Introduction and Executive Summary 15
B Section 2.3 – Experience and Qualifications 20
C Section 2.4 – Service Provider Questionnaire (Appendix B) 20
D Section 2.5 – References (Appendix C) 20
Part II
Section 2.6 Cost Proposal (Appendix D) 25
Sub-Total 100
Part III
Optional Interview 10
Total Points 110

Part I Evaluation: The above categories of criteria will be used to evaluate the proposals based on their relative
responsiveness and will be scored based on the point values as shown in the table above. Please note that references,
and subsequent reference checks, are a required component of Part I scoring.
Part II Evaluation: Service Providers may be short-listed for further consideration. The Cost Proposal of the short-listed
Service Providers from Part I will be opened, reviewed, and scored with the lowest cost receiving the most points and the
other Service Providers receiving proportional points based on the differences in proposal costs.
RP025-23 Page 10

Part III Evaluation: At the County’s discretion, or as deemed in the County’s best interest, Service Providers may be short-
listed again for an interview. At this time, the County may request further information, explanations, clarifications,
presentations, interviews, or meetings with some or all the remaining Service Providers. All presentations/interviews will
be the sole responsibility of the proposing Service Providers and at no cost to the County.
If interviews are necessary, details on the scoring criteria for interviews will be provided along with notification of the
scheduled interview.

If an agreement with the highest-ranked Service Provider(s) cannot be reached, the County may then negotiate with the
lower-ranked Service Provider(s) and so on until satisfactory agreement(s) has been reached.
RP025-23 Page 11

FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Appendix A – Staffing Specifications Questionnaire

Complete the matrix below to identify services that the Service Provider would provide to the County. Position
descriptions can be found in Appendix E.

Does the Service

Provider provide
Position Descriptions staffing with the
specified Skill
Set?
CATEGORY POSITION TITLE YES NO

INFRASTRUCTURE
Functional Area: Systems Analyst/Administrator – Systems and
Position: 3.1.1
Storage: Unix Team
Functional Area: Systems Analyst/Administrator – Systems and
Position: 3.1.2
Storage: Microsoft Team
Position: 3.1.3 Functional Area: End User Services – IT Systems Analyst III
Position: 3.1.4 Functional Area: End User Services – Administrator
Position: 3.1.5 Functional Area: Service Desk Quality Assurance Analyst
Position: 3.1.6 Functional Area: Service Desk Technician
Position: 3.1.7 Functional Area: IT Problem Manager
Position: 3.1.8 Functional Area: IT Service Delivery Asset Technician
Position: 3.1.9 Functional Area: Software Asset Administrator
Position: 3.1.10 Functional Area: Asset Management Analyst
Position: 3.1.11 Functional Area: VOIP Technician
Position: 3.1.12 Functional Area: VOIP Analyst
Position: 3.1.13 Functional Area: Network Analyst
Position: 3.1.14 Functional Area: Network Administrator
Position: 3.1.15 Functional Area: Network Engineer
Position: 3.1.16 Functional Area: Network Architect
APPLICATIONS
APPLICATIONS-SAP
Position: 3.2.1 Functional Area: SAP Basis
Position: 3.2.2 Functional Area: SAP Middleware Developer
Position: 3.2.3 Functional Area: SAP Security
Position: 3.2.4 Functional Area: SAP ABAP Developer
Position: 3.2.5 Functional Area: SAP WebDynPro Developer
Position: 3.2.6 Functional Area: SAP SRM/MM Functional
Position: 3.2.7 Functional Area: SAP ISU Functional
Position: 3.2.8 Functional Area: SAP FI Functional
Position: 3.2.9 Functional Area: SAP HR Functional
Position: 3.2.10 Functional Area: SAP Payroll Functional
Position: 3.2.11 Functional Area: SAP CRM Functional
Position: 3.2.12 Functional Area: SAP BW/BI Developer

Service Provider Name _______________________________________________________

RP025-23 Page 12

FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Does the Service
Provider provide
Position Descriptions staffing with the
specified Skill
Set?
Position: 3.2.13 Functional Area: SAP BOBJ 4.2 Report Writer
Position: 3.2.14 Functional Area: SAP Web Applications Developer
Position: 3.2.15 Functional Area: SAP Web Applications Lead Developer/Architect
Position: 3.2.16 Functional Area: SAP Development Architect
Position: 3.2.17 Functional Area: SAP ISU Solutions Architect
Position: 3.2.18 Functional Area: SAP Solution Architect
APPLICATIONS- ORACLE
Position: 3.3.1 Functional Area: Oracle Fusion Finance Functional Lead
Position: 3.3.2 Functional Area: Oracle Fusion HCM Functional Lead
Position: 3.3.3 Functional Area: Oracle Cloud Integration Developer
Position: 3.3.4 Functional Area: Oracle Cloud Solutions Architect
Position: 3.3.5 Functional Area: Oracle Cloud Integration - SymPro
Position: 3.3.6 Functional Area: Oracle Cloud Integration - ADP
APPLICATIONS- OTHER
Functional Area: Enterprise Content Management Applications
Position: 3.4.1
and Enterprise Content Management Functional
Position: 3.4.2 Functional Area: SharePoint Administrator
Position: 3.4.3 Functional Area: SharePoint Developer
Position: 3.4.4 Functional Area: SharePoint Business System Analyst
Position: 3.4.5 Functional Area: Oracle Forms and Reports Administration
Position: 3.4.6 Functional Area: DBA
Position: 3.4.7 Functional Area: Power BI Developer
Position: 3.4.8 Functional Area: Enterprise Records Management Administrator
APPLICATIONS- GIS
Position: 3.5.1 Functional Area: GIS Applications Development
Position: 3.5.2 Functional Area: GIS Analyst
Position: 3.5.3 Functional Area: GIS Administrator – Land Information Solutions
Functional Area: Accela Automation Land Management
Position: 3.5.4
Administration
CYBERSECURITY
Position: 3.6.1 Functional Area: Security Administrator
Position: 3.6.2 Functional Area: Security Analyst
Position: 3.6.3 Functional Area: Security Engineer
Position: 3.6.4 Functional Area: SOC Analyst III
Position: 3.6.5 Functional Area: Compliance Controls Assessor
Position: 3.6.6 Functional Area: Disaster Recovery Coordinator
SUPPORT DIVISIONS
Position: 3.7.1 Functional Area: Business Relationship Manager
Position: 3.7.2 Functional Area: Business Relationship Specialist

Service Provider Name _______________________________________________________

RP025-23 Page 13

FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Does the Service
Provider provide
Position Descriptions staffing with the
specified Skill
Set?
Position: 3.7.3 Functional Area: Technical Writer
Position: 3.7.4 Functional Area: Technical Trainer
Position: 3.7.5 Functional Area: Technical Contract Administrator
Position: 3.7.5 Functional Area: Senior Financial Analyst

SUPPORT DIVISION- PROJECT MANAGEMENT

Position: 3.8.1 Functional Area: PMO Financial Analyst

Position: 3.8.2 Functional Area: Project Manager
Position: 3.8.3 Functional Area: Business Systems Analyst
Position: 3.8.4 Functional Area: Project Coordinator

Service Provider Name _______________________________________________________

RP025-23 Page 14
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Appendix B – Service Provider Questionnaire

Please respond to each question below and include a detailed response for each “yes” answer. The Service
Provider may reference attached documents.

B.1 Will the Service Provider provide the County with a dedicated account manager?

B.2 Does the Service Provider maintain a nationwide presence in the marketplace?

B.3 Has the Service Provider provided contractor services to the County in the past five (5) years? If so,
please provide names, dates, and type of service provided.

B.4 Does the Service Provider have a formal recruitment program to attract qualified staffing?

B.5 Does the Service Provider vet the skills of the contractors before contractors are recommended for
placement with clients? Please explain the Service Provider’s candidate screening process.

B.6 Are the Service Provider’s contractors local to the area? The County will not provide travel expenses
and all contractors are expected to work onsite.

B.7 Explain the Service Provider’s placement process when requests are received.

B.8 Please explain A) the procedure once notified by the client that a contractor is not performing as
expected and B) the procedure if a contractor notifies the Service Provider that the contractor is unable
to complete contractual obligations.

B.9 Please describe the billing procedures including processing purchase orders (there could be multiple
purchase orders for one contractor), invoicing, and discrepancy resolution. Please include the billing
frequency relative to the dates of work by the contractor.

Service Provider Name _______________________________________________________

RP025-23 Page 15
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.

B.10. Please provide a list of any lawsuit or pending litigation that has occurred in the last five (5) years.
Indicate any claims or settlements that were paid by the Service Provider or the Service Provider’s
insurer.

B.11. Please provide an itemized list of benefits that will be provided to the employees. This list shall include
such items as medical benefits, bonuses, job completion incentives, vacation pay, holiday pay, etc. that
the service provider will provide. The Service Provider shall agree to notify the County 30 days in
advance of any changes to their benefit coverage and require the Service Provider to notify employees
in writing of such changes.

B.12. Please provide terms around their vacation and sick leave policies.

B.13. Please provide a list of holidays that would be covered. The County observes the following twelve (12)
holidays during a calendar year for which temporary employees will not be paid by the County.
• New Year’s Day
• Martin Luther King, Jr. Day
• Presidents Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Day after Thanksgiving Day
• Christmas Eve
• Christmas Day

B.14. Please explain the Service Provider’s policy around visa sponsorship and applicable visa types.

B.15. Our contractors are required to work on-site. Will you be able to meet this staffing requirement?

Service Provider Name _______________________________________________________

RP025-23 Page 16
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
B.16. Please select how many years the Service Provider has been in business:
1. 1-3 years
2. 4-6 years
3. 7-10 years
4. More than 10 years
4a. Please state how many years.

B.17. Please list, if any, staffing positions the Service Provider specializes in.

Service Provider Name _______________________________________________________

RP025-23 Page 17
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Appendix C - References

Gwinnett County requests a minimum of three (3) references where work of a similar size and scope has been
completed.

Note: References should be customized for each project, rather than submitting the same set of references
for every project bid. The references listed should be of similar size and scope of the project being bid on. Do
not submit a project list in lieu of this form.

1. Company Name

Brief Description of Project

Completion Date

Contract Amount $ Start Dates

Contact Person Telephone

E-Mail Address

2. Company Name

Brief Description of Project

Completion Date

Contract Amount $ Start Date

Contact Person Telephone

E-Mail Address

3. Company Name

Brief Description of Project

Completion Date

Contract Amount $ Start Date

Contact Person Telephone

E-Mail Address

Service Provider Name _______________________________________________________

 RP025-23 Page 18
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Appendix D – Cost Proposal

PROPOSAL FEE SCHEDULE

(SUBMIT IN A SEPARATE SEALED ENVELOPE)
Contractor's Hourly Pay Service Provider’s Hourly
Position Descriptions
Rate Bill Rate
Category Position Title Minimum Maximum Minimum Maximum
INFRASTRUCTURE
Position: 3.1.1 Functional Area: Systems
Analyst/Administrator – Systems and $ $ $ $
Storage: Unix Team
Position: 3.1.2 Functional Area: Systems
Analyst/Administrator - Systems and $ $ $ $
Storage: Microsoft Team
Position: 3.1.3 Functional Area: End User Services – IT
$ $ $ $
Systems Analyst III
Position: 3.1.4 Functional Area: End User Services –
$ $ $ $
Administrator
Position: 3.1.5 Functional Area: Service Desk Quality
$ $ $ $
Assurance Analyst
Position: 3.1.6 Functional Area: Service Desk Technician $ $ $ $
Position: 3.1.7 Functional Area: IT Problem Manager $ $ $ $
Position: 3.1.8 Functional Area: IT Service Delivery Asset
$ $ $ $
Technician
Position: 3.1.9 Functional Area: Software Asset
$ $ $ $
Administrator
Position: 3.1.10 Functional Area: Asset Management
$ $ $ $
Analyst
Position: 3.1.11 Functional Area: VOIP Technician $ $ $ $
Position: 3.1.12 Functional Area: VOIP Analyst $ $ $ $
Position: 3.1.13 Functional Area: Network Analyst $ $ $ $
Position: 3.1.14 Functional Area: Network Administrator $ $ $ $
Position: 3.1.15 Functional Area: Network Engineer $ $ $ $
Position: 3.1.16 Functional Area: Network Architect $ $ $ $
APPLICATIONS
APPLICATIONS-SAP
Position: 3.2.1 Functional Area: SAP Basis $ $ $ $
Position: 3.2.2 Functional Area: SAP Middleware Developer $ $ $ $
Position: 3.2.3 Functional Area: SAP Security $ $ $ $
Position: 3.2.4 Functional Area: SAP ABAP Developer $ $ $ $
Position: 3.2.5 Functional Area: SAP WebDynPro Developer $ $ $ $
Position: 3.2.6 Functional Area: SAP SRM/MM Functional $ $ $ $
Position: 3.2.7 Functional Area: SAP ISU Functional $ $ $ $
Position: 3.2.8 Functional Area: SAP FI Functional $ $ $ $
Position: 3.2.9 Functional Area: SAP HR Functional $ $ $ $
Position: 3.2.10 Functional Area: SAP Payroll Functional $ $ $ $
Position: 3.2.11 Functional Area: SAP CRM Functional $ $ $ $
Position: 3.2.12 Functional Area: SAP BW/BI Developer $ $ $ $
Position: 3.2.13 Functional Area: SAP BOBJ 4.2 Report
$ $ $ $
Writer

Service Provider Name _______________________________________________________

 RP025-23 Page 19
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Contractor's Hourly Pay Service Provider’s Hourly
Position Descriptions
Rate Bill Rate
Position: 3.2.14 Functional Area: SAP Web Applications
$ $ $ $
Developer
Position: 3.2.15 Functional Area: SAP Web Applications
$ $ $ $
Lead Developer/Architect
Position: 3.2.16 Functional Area: SAP Development
$ $ $ $
Architect
Position: 3.2.17 Functional Area: SAP ISU Solutions
$ $ $ $
Architect
Position: 3.2.18 Functional Area: SAP Solution Architect $ $ $ $
APPLICATIONS- ORACLE
Position: 3.3.1 Functional Area: Oracle Fusion Finance
$ $ $ $
Functional Lead
Position: 3.3.2 Functional Area: Oracle Fusion HCM
$ $ $ $
Functional Lead
Position: 3.3.3 Functional Area: Oracle Cloud Integration
$ $ $ $
Developer
Position: 3.3.4 Functional Area: Oracle Cloud Solutions
$ $ $ $
Architect
Functional Area: Oracle Cloud Integration -
Position: 3.3.5 $ $ $ $
SymPro
Functional Area: Oracle Cloud Integration -
Position: 3.3.6 $ $ $ $
ADP

APPLICATIONS- OTHER
Position: 3.4.1 Functional Area: Enterprise Content
Management Applications and Enterprise $ $ $ $
Content Management Functional
Position: 3.4.2 Functional Area: SharePoint Administrator $ $ $ $
Position: 3.4.3 Functional Area: SharePoint Developer $ $ $ $
Position: 3.4.4 Functional Area: SharePoint Business
$ $ $ $
System Analyst
Position: 3.4.5 Functional Area: Oracle Forms and Reports
$ $ $ $
Administration
Position: 3.4.6 Functional Area: DBA $ $ $ $
Position: 3.4.7 Functional Area: Power BI Developer $ $ $ $
Position: 3.4.8 Functional Area: Enterprise Records
$ $ $ $
Management Administrator
APPLICATIONS- GIS
Position: 3.5.1 Functional Area: GIS Applications
$ $ $ $
Development
Position: 3.5.2 Functional Area: GIS Analyst $ $ $ $
Position: 3.5.3 Functional Area: GIS Administrator – Land
$ $ $ $
Information Solutions
Position: 3.5.4 Functional Area: Accela Automation Land
$ $ $ $
Management Administration
CYBERSECURITY
Position: 3.6.1 Functional Area: Security Administrator $ $ $ $
Position: 3.6.2 Functional Area: Security Analyst $ $ $ $

Service Provider Name _______________________________________________________

 RP025-23 Page 20
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.
Contractor's Hourly Pay Service Provider’s Hourly
Position Descriptions
Rate Bill Rate
Position: 3.6.3 Functional Area: Security Engineer $ $ $ $
Position: 3.6.4 Functional Area: SOC Analyst III $ $ $ $
Position: 3.6.5 Functional Area: Compliance Controls
$ $ $ $
Assessor
Position: 3.6.6 Functional Area: Disaster Recovery
$ $ $ $
Coordinator
SUPPORT DIVISIONS
Position: 3.7.1 Functional Area: Business Relationship
$ $ $ $
Manager
Position: 3.7.2 Functional Area: Business Relationship
$ $ $ $
Specialist
Position: 3.7.3 Functional Area: Technical Writer $ $ $ $
Position: 3.7.4 Functional Area: Technical Trainer $ $ $ $
Position: 3.7.5 Functional Area: Technical Contract
$ $ $ $
Administrator
Position: 3.7.5 Functional Area: Senior Financial Analyst $ $ $ $
SUPPORT DIVISION- PROJECT MANAGEMENT
Position: 3.8.1 Functional Area: PMO Financial Analyst $ $ $ $
Position: 3.8.2 Functional Area: Project Manager $ $ $ $
Position: 3.8.3 Functional Area: Business Systems Analyst $ $ $ $
Position: 3.8.4 Functional Area: Project Coordinator $ $ $ $

Unless otherwise noted, quoted prices will remain firm for four (4) additional 12-month periods. If a
percentage increase/decrease is a part of the renewal options, please note this in the space provided
together with an explanation.
Renewal Option 1: % Increase % Decrease Explanation
Renewal Option 2: % Increase % Decrease Explanation
Renewal Option 3: % Increase % Decrease Explanation
Renewal Option 4: % Increase % Decrease Explanation

Service Provider Name _______________________________________________________

RP025-23 Page 21
FAILURE TO RETURN THIS PAGE AS PART OF YOUR PROPOSAL DOCUMENT MAY RESULT IN REJECTION
OF PROPOSAL.

SERVICE PROVIDER INFORMATION FORM

Please include this page as part of the Technical Response document and NOT with the Fee Proposal

Certification of Non-Collusion In Proposal Preparation

Signature Date

Service Provider has examined the proposal package, and following addenda:

No. Dated No. Dated

No. Dated No. Dated

The services to be performed under this Agreement shall commence on January 1,2024 or upon award by the Board of
Commissioners. The initial term of this Agreement shall be through December 31, 2024. This Agreement shall terminate absolutely
and without further obligation on the part of the County at the close of the calendar year of execution and at the close of each
succeeding calendar year of renewal, if renewed. This Agreement shall be automatically renewed upon the same terms and
conditions unless the County terminates the Agreement on the day of the close of the calendar year in which it was executed or
within sixty (60) days after the day of the close of the calendar year of execution or of each succeeding calendar year for which it
may be renewed, for a total lifetime obligation of five (5) years. If applicable, title to any supplies, materials, equipment or other
personal property shall remain in the vendor until fully paid for by the County. In addition, this Agreement will terminate immediately
and absolutely when appropriated and otherwise unobligated funds are no longer available to satisfy the obligations of the County
under the Agreement. Any obligation of the County hereunder is only for such sums payable during the calendar year of execution
or each calendar year of renewal, if renewed.

In compliance with the attached specifications, the undersigned acknowledges all requirements outlined in the "Instructions to
Vendors" and all documents referred to therein. offers and agrees, if this proposal is accepted by the Board of Commissioners within
one hundred twenty (120) days of the date of proposal opening, to furnish any or all of the items upon which prices are quoted, at
the price set opposite each item, delivered to the designated point(s) within the time specified in the fee schedule. By submission of
this proposal, I understand that Gwinnett County uses Electronic Payments for remittance of goods and services. Vendors should
select their preferred method of electronic payment upon notice of award. For more information on electronic payments, please refer
to the Electronic Payment information in the instructions to vendors.

Legal Business Name

(If your company is an LLC, you must identify all principals to include addresses and phone numbers in your
submittal)

Address

Does your company currently have a location within Gwinnett County? Yes No

Representative Signature

Printed Name

Telephone Number E-mail address

RP025-23 Page 22

GENERAL CONDITIONS
To Service Provider AGREEMENT

Article

1 Definitions

2 Contract Documents

3 Changes and Extra Work

4 Personnel and Equipment

5 Accuracy of Work

6 Findings Confidential

7 Termination of Agreement for Cause

8 Termination for Convenience of the COUNTY

9 SERVICE PROVIDER to Cooperate with other SERVICE PROVIDERS

10 Indemnification

11 Covenant Against Contingent Fees

12 Insurance

13 Prohibited Interests

14 Subcontracting

15 Assignability

16 Equal Employment Opportunity

17 Anti-Kickback Clause

18 Audits and Inspectors

19 Ownership, Publication, Reproduction and Use

20 Verbal Agreement or Conversation

21 Independent Service provider

22 Notices
RP025-23 Page 23

1 DEFINITIONS

Wherever used in this Agreement, whether in the singular or in the plural, the following terms shall have the
following meanings:

1.1 COUNTY-means Gwinnett County, Georgia, a political subdivision of the State of Georgia.

1.2 SUPPLEMENTAL AGREEMENT-means a written order to SERVICE PROVIDER signed by

COUNTY and accepted by SERVICE PROVIDER, effecting an addition, deletion or revision in the
Work, or an adjustment in the Agreement Price or the Contract Time, issued after execution of
this Agreement.

1.3 CONTRACT-means the Agreement Documents specifically identified and incorporated herein
by reference in Section 2, CONTRACT DOCUMENTS.

1.4 AGREEMENT EXECUTION-means the date on which SERVICE PROVIDER executes and enters
into an Agreement with the COUNTY to perform the Work.

1.5 AGREEMENT PRICE-means the total monies, adjusted in accordance with any provision herein,
payable to the SERVICE PROVIDER under this Agreement.

1.6 CONTRACT TIME-means the period of time stated in this Agreement for the completion of the
Work.

1.7 SERVICE PROVIDER-means the party or parties contracting directly with the COUNTY to
perform Work pursuant to this Agreement.

1.8 DEPARTMENT- means the Director or designee of requesting department(s) named in this
solicitation.

1.9 DRAWINGS-means collectively, all the drawings, receipt of which is acknowledged by the
COUNTY, listed in this Agreement, and also such supplementary drawings as the SERVICE
PROVIDER may issue from time to time in order to clarify or explain such drawing or to show
details which are not shown thereon.

1.10 SPECIFICATIONS-means the written technical provisions including all appendices thereto, both
general and specific, which form a part of the Agreement Documents.

1.11 SUBSERVICE PROVIDER-means any person, firm, partnership, joint venture, company,
corporation, or entity having a contractual agreement with SERVICE PROVIDER or with any of
its subservice providers at any tier to provide a part of the Work called for by this Agreement.

1.12 WORK-means any and all obligations, duties and responsibilities, including furnishing
equipment, engineering, design, workmanship, labor and any other services or things necessary
to the successful completion of the Project, assigned to or undertaken by SERVICE PROVIDER
under this Agreement.
RP025-23 Page 24

1.13 LIAISON-Representative of the COUNTY who shall act as Liaison between the County and the
SERVICE PROVIDER for all matters pertaining to this Agreement, including review of SERVICE
PROVIDER'S plans and work.

2 CONTRACT DOCUMENTS

2.1 LIST OF DOCUMENTS

The Agreement, any required bonds, the General Conditions, the Appendices, the Detailed Scope
of Work, the Specifications, the Drawings, the Exhibits, and all Agreement Supplemental
Agreements shall constitute the Agreement Documents.

2.2 CONFLICT AND PRECEDENCE

2.2.1 The Agreement Documents are complementary, and what is called for by one is as
binding as if called for by all. In the event there are any conflicting provisions or
requirements in the component parts of this Agreement, the several Agreement
Documents shall take precedence in the following order:

1. Supplemental Agreements
2. Agreement
3. General Conditions
4. Detailed Scope of Work
5. Specifications
6. Drawings

3 CHANGES AND EXTRA WORK

The COUNTY may, at any time, request changes in the work to be performed hereunder. All such changes,
including any increase or decrease in the amount of the SERVICE PROVIDER'S compensation, which are
mutually agreed upon by and between the COUNTY and the SERVICE PROVIDER, shall be incorporated in
written Supplemental Agreements to the Agreement.

4 PERSONNEL AND EQUIPMENT

The SERVICE PROVIDER represents that it has secured or will secure, at its own expense, all personnel
necessary to complete this Agreement; none of whom shall be employees of, or have any contractual
relationship with, the COUNTY. Primary liaison with the COUNTY will be through its designee. All of the
services required hereunder will be performed by the SERVICE PROVIDER under its supervision, and all
personnel engaged in the work shall be fully qualified and shall be authorized or permitted under law to perform
such services.

The SERVICE PROVIDER shall employ only persons duly registered in the appropriate category in responsible
charge of supervision and design of the work; and further shall employ only qualified surveyors in responsible
charge of any survey work.

The SERVICE PROVIDER shall endorse all reports, contract plans, and survey data. Such endorsements shall
be made by a person duly registered in the appropriate category by the Georgia State Board of Registration,
being in the full employ of the SERVICE PROVIDER and responsible for the work prescribed by this Agreement.
RP025-23 Page 25

5 ACCURACY OF WORK

The SERVICE PROVIDER shall be responsible for the accuracy of the work and shall promptly correct errors
and omissions in its plans and specifications without additional compensations.

Acceptance of the work by the COUNTY will not relieve the SERVICE PROVIDER of the responsibility for
subsequent correction of any errors and the clarification of any ambiguities.

6 FINDINGS CONFIDENTIAL

The SERVICE PROVIDER agrees that its conclusions and any reports are for the confidential information of the
COUNTY and that it will not disclose its conclusions in whole or in part to any persons whatsoever, other than
to submit its written documentation to the COUNTY, and will only discuss the same with it or its authorized
representatives. Upon completion of this Agreement term, all documents, reports, maps, data and studies
prepared by the SERVICE PROVIDER pursuant thereto shall become the property of the COUNTY and be
delivered to the DEPARTMENT.

Articles, papers, bulletins, reports, or other materials reporting the plans, progress, analyses, or results and
findings of the work conducted under this Agreement shall not be presented publicly or published without prior
approval in writing of the COUNTY.

It is further agreed that if any information concerning the PROJECT, its conduct, results, or data gathered or
processed should be released by the SERVICE PROVIDER without prior approval from the COUNTY, the release
of same shall constitute grounds for termination of this Agreement without indemnity to the SERVICE
PROVIDER, but should any such information be released by the COUNTY or by the SERVICE PROVIDER with
such prior written approval, the same shall be regarded as public information and no longer subject to the
restrictions of this Agreement.

7 TERMINATION OF AGREEMENT FOR CAUSE

If through any cause the SERVICE PROVIDER shall fail to fulfill in a timely and proper manner its obligations
under this Agreement, or if the SERVICE PROVIDER shall violate any of the covenants, agreements or
stipulations of this Agreement, the COUNTY shall thereupon have the right to terminate this Agreement by
giving written notice to the SERVICE PROVIDER of such termination, and specifying the effective date thereof,
at least ten (10) days before the effective date of such termination. Failure to maintain the scheduled level of
effort as proposed and prescribed, or deviation from the aforesaid scheduler without prior approval of the
COUNTY shall constitute cause for termination. In such event, all finished or unfinished documents, maps,
data, studies, work papers and reports prepared by the SERVICE PROVIDER under this Agreement shall become
the property of the COUNTY, and the SERVICE PROVIDER shall be entitled to receive just and equitable
compensation for any satisfactory work completed on such documents, as determined by the COUNTY.

8 TERMINATION FOR CONVENIENCE OF THE COUNTY

The COUNTY may terminate this Agreement for its convenience at any time upon 30 days notice in writing to
the SERVICE PROVIDER. If the Agreement is terminated by the COUNTY as provided in this Article 8, the
SERVICE PROVIDER will be paid compensation for those services actually performed. Partially completed
tasks will be compensated for based on a signed statement of completion to be submitted by the SERVICE
RP025-23 Page 26

PROVIDER which shall itemize each task element and briefly state what work has been completed and what
work remains to be done.

All such expenses shall be properly documented and submitted to the COUNTY for processing and payment.
The County shall be the final authority in the event of any disputes over authorized costs between the COUNTY
and the Service Provider.

9 SERVICE PROVIDERS TO COOPERATE WITH OTHER SERVICE PROVIDERS

If the COUNTY undertakes or awards other contracts for additional related work, the SERVICE PROVIDER shall
fully cooperate with such other SERVICE PROVIDERS and the COUNTY employees or appointed committee(s),
and carefully fit its own work to such additional work as may be directed by the COUNTY. The SERVICE
PROVIDER shall not commit or permit any act which will interfere with the performance of work by any other
SERVICE PROVIDER or COUNTY employees.

10 INDEMNIFICATION

SERVICE PROVIDER agrees to protect, defend, indemnify, and hold harmless the COUNTY, its commissioners,
officers, agents and employees from and against any and all liability, damages, claims, suits, liens, and
judgments, for whatever nature, including claims for contribution and/or indemnification, for injuries to or
death of any person or persons, or damage to the property or other rights of any person or persons to the
extent arising out of and attributed to the negligent acts, errors or omissions of the SERVICE PROVIDER.
SERVICE PROVIDER'S obligation to protect, defend, indemnify, and hold harmless, as set forth herein above
shall include any matter arising out of any patent, trademark, copyright, or service mark, or any actual or alleged
unfair competition disparagement of product or service, or other business tort of any type whatsoever, or any
actual or alleged violation of trade regulations.

SERVICE PROVIDER further agrees to protect, defend, indemnify, and hold harmless the COUNTY, its
commissioners, officers, agents, and employees from and against any and all claims or liability for
compensation under the Worker's Compensation Act arising out of injuries sustained by any employee of the
SERVICE PROVIDER.

11 COVENANT AGAINST CONTINGENT FEES

The SERVICE PROVIDER warrants that no person or selling agency has been employed or retained to solicit or
secure this Agreement upon an agreement or understanding for a commission, percentage, brokerage, or
contingent fee, excepting bona fide employees or bona fide established commercial or selling agencies
maintained by SERVICE PROVIDER for the purpose of securing business and that the SERVICE PROVIDER has
not received any non-COUNTY fee related to this Agreement without the prior written consent of the COUNTY.
For breach or violation of this warranty, the COUNTY shall have the right to annul this Agreement without
liability or at its discretion to deduct from the Agreement Price of consideration the full amount of such
commission, percentage, brokerage or contingent fee.

12 INSURANCE

The SERVICE PROVIDER shall, at all times that this Agreement is in effect, cause to be maintained in force and
effect an insurance policy (s) that will ensure and indemnify both GWINNETT COUNTY and SERVICE PROVIDER
against liability or financial loss resulting from injuries occurring to persons or property or occurring as a result
RP025-23 Page 27

of any negligent error, act, or omission of the SERVICE PROVIDER during the term of this Agreement. The
liability under such insurance policy shall be not less than as stated in the Bid Proposal.

The SERVICE PROVIDER shall provide, at all times that this Agreement is in effect, Worker's Compensation
insurance in accordance with the laws of the State of Georgia.

The SERVICE PROVIDER shall provide, at all times that this Agreement is in effect, Professional Liability
Insurance with a limit of not less than that as stated in the Bid Proposal.

Additionally, SERVICE PROVIDER shall provide, at all times that this Agreement is in effect, automobile liability
insurance with a limit of not less than that as stated in the Bid Proposal.

The policies shall be written by a responsible company(s), to be approved by the COUNTY, and shall be non-
cancelable except on thirty-(30) days' written notice to the COUNTY. Such policies shall name the COUNTY as
additional insured, except for worker's compensation and professional liability policies, and a copy of such
policy or a certificate of insurance shall be filed with the Director at the time of the execution of this Agreement.

13 PROHIBITED INTERESTS

13.1 Conflict of Interest: The SERVICE PROVIDER agrees that it presently has no interest and shall
acquire no interest, direct or indirect, that would conflict in any manner or degree with the
performance of its services hereunder.

13.2 Interest of Public Officials: No member, officer, or employee of the COUNTY during his tenure
or for one year thereafter, shall have any interest, direct or indirect, in this Agreement or the
proceeds thereof.

14 SUBCONTRACTING

The SERVICE PROVIDER shall not subcontract any part of the work covered by this Agreement or permit
subcontracted work to be further subcontracted without the DEPARTMENT's prior written approval of the
subservice provider, except as may have been specifically stated in the SERVICE PROVIDER'S response to
proposal per Exhibit A. The DEPARTMENT will not approve any subservice provider for work covered by this
Agreement that has not been recommended for approval by the Department Director.

All subcontracts in the amount of $5,000 or more shall include the provisions set forth in this Agreement.

15 ASSIGNABILITY

The SERVICE PROVIDER shall not assign or transfer whether by an assignment or novation, any of its rights,
obligations, benefits, liabilities or other interest under this Agreement without the written consent of the
COUNTY.

16 EQUAL EMPLOYMENT OPPORTUNITY

During the performance of this Agreement, the SERVICE PROVIDER agrees as follows: (1) the SERVICE
PROVIDER will not discriminate against any employee or applicant for employment because of race, creed,
color, sex or national origin; (2) the SERVICE PROVIDER will, in all solicitations or advertisements for employees
placed by qualified applicants, receive consideration for employment without regard to race, creed, color, sex
RP025-23 Page 28

or national origin; (3) the SERVICE PROVIDER will cause the foregoing provisions to be inserted in all
subcontracts for any work covered by the Agreement so that such provision will be binding upon each
subservice provider, provided that the foregoing provision shall not apply to contracts or subcontracts for
standard commercial supplies of raw materials.

17 ANTI-KICKBACK CLAUSE

Salaries of architects, draftsmen, technical engineers and engineers, and technicians performing work under
this Agreement shall be paid unconditionally and not less often than once a month without deduction or rebate
on any account except only such payroll deductions as are mandatory by law. The SERVICE PROVIDER hereby
promises to comply with all applicable "Anti-kickback" laws, and shall insert appropriate provisions in all
subcontracts covering work under this Agreement.

18 AUDITS AND INSPECTORS

At any time during normal business hours and as often as the COUNTY may deem necessary, the
CONSULTANT shall make available to the COUNTY for examination all of its records with respect to all
matters covered by this Agreement. It shall also permit the COUNTY to audit, examine and make copies,
excerpts or transcripts from such records of personnel, conditions of employment and other data relating to
all matters covered by this Agreement.

The SERVICE PROVIDER shall maintain all books, documents, papers, accounting records and other evidence
pertaining to costs incurred on the Project and used in support of its proposal and shall make such material
available at all reasonable times during the period of the Agreement, and for three years from the date of final
payment under the Agreement, for inspection by the COUNTY or any reviewing agencies, and copies thereof
shall be furnished upon request. The SERVICE PROVIDER agrees that the provisions of this Article shall be
included in any Agreements it may make with any subservice provider, assignee, or transferee.

19 OWNERSHIP, PUBLICATION, REPRODUCTION AND USE

All documents and materials prepared pursuant to this Agreement are the property of the COUNTY. The
COUNTY shall have the unrestricted authority to publish, disclose, distribute, and otherwise use, in whole or in
part, any reports, data, maps, or other materials prepared under this Agreement without according credit of
authorship. The COUNTY shall hold harmless and indemnify the SERVICE PROVIDER against all claims arising
out of such use of documents and materials without the SERVICE PROVIDER'S knowledge and consent.

20 VERBAL AGREEMENT OR CONVERSATION

No verbal agreement or conversation with any officer, agent, or employee of the COUNTY, either before, during,
or after the execution of this Agreement, shall affect or modify any of the terms or obligations herein contained,
nor shall such verbal agreement or conversation entitle the SERVICE PROVIDER to any additional payment
whatsoever under the terms for this Agreement. All changes to this Agreement shall be in writing and
appended hereto as prescribed in Article 3 above.

21 INDEPENDENT SERVICE PROVIDER

The SERVICE PROVIDER shall perform the services under this Agreement as an independent service provider
and nothing contained herein shall be construed to be inconsistent with this relationship or status. Nothing in
RP025-23 Page 29

this Agreement shall be interpreted or construed to constitute the SERVICE PROVIDER or any of its agents or
employees to be the agent, employee, or representative of the COUNTY.

22 NOTICES

All notices shall be in writing and delivered in person or transmitted by certified mail, postage prepaid.
RP025-23 Page 30

MULTI-YEAR SERVICE PROVIDER CONTRACT

RP025-23
RP025-23 ITS Professional Staffing Resource on a Multi-Year Contract

This CONTRACT made and entered into this day of , 20__ by and between
Gwinnett County, Georgia (Party of the First Part, hereinafter called the "County"), and
, (Party of the Second Part, hereinafter called the "Service Provider").

NOW THEREFORE, for and in consideration of the mutual promises and obligations contained herein and under
the conditions hereinafter set forth, the parties do hereby agree as follows:

1. TERM:
The services to be performed under this Agreement shall commence on January 1, 2024. The initial term of
this Agreement shall be through December 31, 2024. This Agreement shall terminate absolutely and without
further obligation on the part of the County at the close of the calendar year of execution and at the close of
each succeeding calendar year of renewal, if renewed. This Agreement shall be automatically renewed upon
the same terms and conditions unless the County terminates the Agreement on the day of the close of the
calendar year in which it was executed or within sixty (60) days after the day of the close of the calendar year
of execution or of each succeeding calendar year for which it may be renewed, for a total lifetime obligation of
five (5) years. If applicable, title to any supplies, materials, equipment or other personal property shall remain
in the vendor until fully paid for by the County. In addition, this Agreement will terminate immediately and
absolutely when appropriated and otherwise unobligated funds are no longer available to satisfy the
obligations of the County under the Agreement. Any obligation of the County hereunder is only for such sums
payable during the calendar year of execution or each calendar year of renewal, if renewed.

2. ATTACHMENTS:
This Contract shall consist of the Service Provider's bid/proposal and all Invitations to Bid/Proposals including
all drawings, specifications, price lists, Instructions to Bidders, General Conditions, Special Provisions, Detailed
Specifications, addenda, and change orders issued after execution of the Contract (hereinafter collectively
referred to as the "Bid"), which are specifically incorporated herein by reference (Exhibit A). In the event of a
conflict between the County's contract documents and the Service Provider’s bid/proposal, the County's
contract documents shall control.

3. PERFORMANCE:
Service Provider agrees to furnish all skill and labor of every description necessary to carry out and complete
in good, firm and substantial, workmanlike manner, the work specified, in strict conformity with the Bid.

4. PRICE:
As full compensation for the performance of this Contract, the County shall pay the Service Provider for the
actual quantity of work performed. Bid amount shown on Exhibit A is the total obligation of the County
pursuant to OCGA section 36-60-13 (a) (3). The fees for the work to be performed under this Contract shall be
charged to the County in accordance with the rate schedule referenced in the Bid (Exhibit A). The County
agrees to pay the Service Provider following receipt by the County of a detailed invoice, reflecting the actual
work performed by the Service Provider.

5. INDEMNIFICATION AND HOLD HARMLESS:

Service Provider agrees to protect, defend, indemnify, and hold harmless the COUNTY, its commissioners,
officers, agents and employees from and against any and all liability, damages, claims, suits, liens, and
judgments, for whatever nature, including claims for contribution and/or indemnification, for injuries to or
RP025-23 Page 31

death of any person or persons, or damage to the property or other rights of any person or persons to the
extent arising out of and attributed to the negligent acts, errors, or omissions of the Service Provider. Service
Provider's obligation to protect, defend, indemnify, and hold harmless, as set forth hereinabove shall include
any matter arising out of any patent, trademark, copyright, or service mark, or any actual or alleged unfair
competition disparagement of product or service, or other business tort of any type whatsoever, or any actual
or alleged violation of trade regulations.

Service Provider further agrees to protect, defend, indemnify, and hold harmless the COUNTY, its
commissioners, officers, agents, and employees from and against any and all claims or liability for
compensation under the Worker's Compensation Act arising out of injuries sustained by any employee of the
Service Provider.

6. TERMINATION FOR CAUSE:

The County may terminate this Contract for cause upon ten (10) days prior written notice to the Service
Provider of the Service Provider's default in the performance of any term of this Contract. Such termination
shall be without prejudice to any of the County's rights or remedies provided by law.

7 TERMINATION FOR CONVENIENCE:

The County may terminate this Contract for its convenience at any time upon 30 days written notice to the
Service Provider. In the event of the County's termination of this Contract for convenience, the Service Provider
will be paid for those services actually performed. Partially completed performance of the Contract will be
compensated based upon a signed statement of completion to be submitted by the Service Provider who shall
itemize each element of performance.

8. TERMINATION FOR FUND APPROPRIATION:

The County may unilaterally terminate this Contract due to a lack of funding at any time by written notice to
the Consultant. In the event of the County's termination of this Contract for fund appropriation, the Consultant
will be paid for those services actually performed. Partially completed performance of the Contract will be
compensated based upon a signed statement of completion to be submitted by the Service Provider which
shall itemize each element of performance.

9. CONTRACT NOT TO DISCRIMINATE:

During the performance of this Contract, the Service Provider will not discriminate against any employee or
applicant for employment because of race, creed, color, sex, national origin, age, or disability which does not
preclude the applicant or employee from performing the essential functions of the position. The Service
Provider will also, in all solicitations or advertisements for employees placed by qualified applicants, consider
the same without regard to race, creed, color, sex, national origin, age, or disability which does not preclude
the applicant from performing the essential functions of the job. The Service Provider will cause the foregoing
provisions to be inserted in all subcontracts for any work covered by this Contract so that such provision will
be binding upon each subservice provider, providing that the foregoing provisions shall not apply to contracts
or subservice providers for standard commercial supplies of raw materials.

10. ASSIGNMENT:
The Service Provider shall not sublet, assign, transfer, pledge, convey, sell or otherwise dispose of the whole
or any part of this Contract or his right, title, or interest therein to any person, firm, or corporation without the
previous consent of the County in writing.

11. WAIVER:
A waiver by either party of any breach of any provision, term, covenant, or condition of this Contract shall not
RP025-23 Page 32

be deemed a waiver of any subsequent breach of the same or any other provision, term, covenant, or condition.

12. SEVERABILITY:
The parties agree that each of the provisions included in this Contract is separate, distinct and severable from
the other and remaining provisions of this Contract, and that the invalidity of any Contract provision shall not
affect the validity of any other provision or provisions of this Contract.

13. GOVERNING LAW:

The parties agree that this Contract shall be governed and construed in accordance with the laws of the State
of Georgia. This Contract has been signed in Gwinnett County, Georgia.

14. MERGER CLAUSE:

The parties agree that the terms of this Contract include the entire Contract between the parties, and as such,
shall exclusively bind the parties. No other representations, either oral or written, may be used to contradict
the terms of this Contract.

(Signatures Next Page)

RP025-23 Page 33

IN WITNESS WHEREOF, the parties hereto, acting through their duly authorized agents, have caused this
CONTRACT to be signed, sealed and delivered.

GWINNETT COUNTY, GEORGIA

By:
Nicole L. Hendrickson, Chairwoman
Gwinnett County Board of Commissioners

ATTEST:

Signature

Tina King, County Clerk

Board of Commissioners

APPROVED AS TO FORM:

Signature
Gwinnett County Staff Attorney

SERVICE PROVIDER:

BY:
Signature

Print Name

Title

ATTEST:

Signature

Print Name
Corporate Secretary
(Seal)
 RP025-23 ITS Professional Staffing Resource on a Multi-Year Contract Page 34

CODE OF ETHICS AFFIDAVIT

PLEASE RETURN THIS FORM COMPLETED WITH YOUR SUBMITTAL. SUBMITTED FORMS ARE REQUIRED
PRIOR TO EVALUATION.

In accordance with Section 54-33 of the Gwinnett County Code of Ordinances the undersigned bidder/proposer
makes the following full and complete disclosure under oath, to the best of their knowledge, of the name(s) of all
elected officials whom it employs or who have a direct or indirect pecuniary interest in or with the bidder/proposer,
its affiliates or its subcontractors:

1. __________________________________________________________________________________________
Company Submitting Bid/Proposal

2. Please select one of the following:

 No information to disclose (complete only section 4 below)
 Disclosed information below (complete section 3 & section 4 below)

3. If additional space is required, please attach list:

Gwinnett County Elected Official Name Gwinnett County Elected Official Name

Gwinnett County Elected Official Name Gwinnett County Elected Official Name

4. BY:
Authorized Officer or Agent Signature Sworn to and subscribed before me this

day of , 20
Printed Name of Authorized Officer or Agent

Title of Authorized Officer or Agent of Contractor Notary Public

(seal)

Note: See Gwinnett County Code of Ethics Ordinance EO2011, Sec. 54-33. The
ordinance will be available to view in its’ entirety at GwinnettCounty.com
 RP025-23 ITS Professional Staffing Resource on a Multi-Year Contract Page 35

CONTRACTOR AFFIDAVIT AND AGREEMENT

(THIS FORM SHOULD BE FULLY COMPLETED AND RETURNED WITH YOUR SUBMITTAL)
By executing this affidavit, the undersigned contractor verifies its compliance with The Illegal Immigration Reform
Enhancements for 2013, stating affirmatively that the individual, firm, or corporation which is contracting with the Gwinnett
County Board of Commissioners has registered with and is participating in a federal work authorization program* [any of the
electronic verification of work authorization programs operated by the United States Department of Homeland Security or any
equivalent federal work authorization program operated by the United States Department of Homeland Security] to verify
information of newly hired employees, pursuant to the Immigration Reform and Control Act, in accordance with the applicability
provisions and deadlines established therein.

The undersigned further agrees that, should it employ or contract with any subcontractor(s) in connection with the physical
performance of services or the performance of labor pursuant to this contract with the Gwinnett County Board of
Commissioners, contractor will secure from such subcontractor(s) similar verification of compliance with the Illegal
Immigration Reform and Enforcement Act on the Subcontractor Affidavit provided in Rule 300-10-01-.08 or a substantially
similar form. Contractor further agrees to maintain records of such compliance and provide a copy of each such verification to
the Gwinnett County Board of Commissioners at the time the subcontractor(s) is retained to perform such service.

________________________________________________ _____________________________________
E-Verify * User Identification Number Date Registered

________________________________________________
Legal Company Name

________________________________________________
Street Address

________________________________________________
City/State/Zip Code

________________________________________________ _____________________________________
BY: Authorized Officer or Agent Date
(Contractor Signature)
For Gwinnett County Use Only:
________________________________________________
Title of Authorized Officer or Agent of Contractor Document ID #________________

________________________________________________ Issue Date: ___________________

Printed Name of Authorized Officer or Agent
Initials: ______________________
SUBSCRIBED AND SWORN BEFORE ME ON THIS THE * As of the effective date of O.C.G.A. 13-10-91, the
_______ DAY OF ______________________, 20_______ applicable federal work authorization program is “E-
Verify” operated by the U.S. Citizenship and Immigration
Services Bureau of the U.S. Department of Homeland
________________________________________________
Security, in conjunction with the Social Security
Notary Public Administration (SSA).
RP025-23 Page 36

PROFESSIONAL SERVICES INSURANCE REQUIREMENTS

(For projects less than $5,000,000)

1. Statutory Workers' Compensation Insurance

(a) Employers Liability:
 Bodily Injury by Accident - $100,000 each accident
 Bodily Injury by Disease - $500,000 policy limit
 Bodily Injury by Disease - $100,000 each employee

2. Commercial General Liability Insurance

(a) $1,000,000 limit of liability per occurrence for bodily injury and property damage
(b) The following additional coverage must apply:
 1986 (or later) ISO Commercial General Liability Form
 Dedicated Limits per Project Site or Location (CG 25 03 or CG 25 04)
 Additional Insured Endorsement (Form B CG 20 10 with a modification for completed operations or
a separate endorsement covering Completed Operations)
 Blanket Contractual Liability
 Broad Form Property Damage
 Severability of Interest
 Underground, explosion, and collapse coverage
 Personal Injury (deleting both contractual and employee exclusions)
 Incidental Medical Malpractice
 Hostile Fire Pollution Wording

3. Auto Liability Insurance

(a) $500,000 limit of liability per occurrence for bodily injury and property damage
(b) Comprehensive form covering all owned, nonowned, leased, hired, and borrowed vehicles
(c) Additional Insured Endorsement
(d) Contractual Liability

4. Professional Liability Insurance - $1,000,000 (project specific for the Gwinnett County project) limit of liability per
claim/aggregate or a limit of $1,000,000 per occurrence and $2,000,000 aggregate or a claim/aggregate limit of
$3,000,000 per occurrence and $3,000,000 aggregate.
 Insurance company must be authorized to do business in the State of Georgia.
 Dedicated Limits per Project Site or Location (CG 25 03 or CG 25 04 or some other form)

5. Gwinnett County Board of Commissioners (and any applicable Authority) should be shown as an additional
insured on General Liability and Auto Liability policies.

6. The cancellation should provide 10 days notice for nonpayment and 30 days notice of cancellation.

7. Certificate Holder should read:

Gwinnett County Board of Commissioners
75 Langley Drive
Lawrenceville, GA 30046-6935

8. Insurance Company, except Worker' Compensation carrier, must have an A.M. Best Rating of A-5 or higher.
Certain Workers' Comp funds may be acceptable by the approval of the Insurance Unit. European markets
including those based in London and domestic surplus lines markets that operate on a non-admitted basis are
exempt from this requirement provided that the contractor’s broker/agent can provide financial data to establish
that a market is equal to or exceeds the financial strengths associated with the A.M. Best’s rating of A-5 or better.

9. Insurance Company should be licensed to do business by the Georgia Department of Insurance.

*See above note regarding Professional Liability
RP025-23 Page 37

10. Certificates of Insurance, and any subsequent renewals, must reference specific bid/contract by project name
and project/bid number.

11. The Contractor shall agree to provide complete certified copies of current insurance policy (ies) or a certified
letter from the insurance company (ies) if requested by the County to verify the compliance with these insurance
requirements.

12. All insurance coverages required to be provided by the Contractor will be primary over any insurance program
carried by the County.

13. Contractor shall incorporate a copy of the insurance requirements as herein provided in each and every
subcontract with each and every Subcontractor in any tier, and shall require each and every Subcontractor of any
tier to comply with all such requirements. Contractor agrees that if for any reason Subcontractor fails to procure
and maintain insurance as required, all such required Insurance shall be procured and maintained by Contractor
at Contractor's expense.

14. No Contractor or Subcontractor shall commence any work of any kind under this Contract until all insurance
requirements contained in this Contract have been complied with and until evidence of such compliance
satisfactory to Gwinnett County as to form and content has been filed with Gwinnett County. The Acord
Certificate of Insurance or a preapproved substitute is the required form in all cases where reference is made
to a Certificate of Insurance or an approved substitute.

15. The Contractor shall agree to waive all rights of subrogation against the County, the Board of Commissioners, its
officers, officials, employees, and volunteers from losses arising from work performed by the contractor for the
County.

16. Special Form Contractors’ Equipment and Contents Insurance covering owned, used, and leased equipment,
tools, supplies, and contents required to perform the services called for in the Contract. The coverage must be
on a replacement cost basis. The County will be included as a Loss Payee in this coverage for County owned
equipment, tools, supplies, and contents.

17. The Contractor shall make available to the County, through its records or records of their insurer, information
regarding a specific claim related to any County project. Any loss run information available from the contractor
or their insurer relating to a County project will be made available to the county upon their request.

18. Compliance by the Contractor and all subcontractors with the foregoing requirements as to carrying insurance
shall not relieve the Contractor and all Subcontractors of their liability provisions of the Contract.

19. The Contractor and all Subcontractors are to comply with the Occupational Safety and Health Act of 1970, Public
Law 91-956, and any other laws that may apply to this Contract.

20. The Contractor shall at a minimum apply risk management practices accepted by the contractors’ industry.

Surety Bonds (If Required)

All of the surety requirements will stay the same except the Surety Company must have the same rating as item 8 above.

Rev. 06/11
FAILURE TO RETURN THIS PAGE MAY RESULT IN REMOVAL OF YOUR COMPANY FROM COMMODITY
LISTING.

RP025-23

DG

IF YOU DESIRE TO SUBMIT A "NO BID" IN RESPONSE TO THIS PACKAGE, PLEASE INDICATE BY CHECKING
ONE OR MORE OF THE REASONS LISTED BELOW AND EXPLAIN.

Do not offer this product or service; remove us from your bidder's list for this item only.

Specifications too "tight"; geared toward one brand or manufacturer only.

Specifications are unclear.

Unable to meet specifications

Unable to meet bond requirements

Unable to meet insurance requirements

Our schedule would not permit us to perform.

Insufficient time to respond.

Other

COMPANY NAME

AUTHORIZED REPRESENTATIVE
SIGNATURE
 GWINNETT COUNTY
DEPARTMENT OF FINANCIAL SERVICES – PURCHASING DIVISION
GENERAL INSTRUCTIONS FOR VENDORS, TERMS AND CONDITIONS

***ATTENTION***
FAILURE TO RETURN THE FOLLOWING DOCUMENTS MAY RESULT IN SUBMITTAL BEING DEEMED NON-
RESPONSIVE AND AUTOMATIC REJECTION. THE COUNTY SHALL BE THE SOLE DETERMINANT OF
TECHNICALITY VS. NON-RESPONSIVE SUBMITTAL:

1. FAILURE TO USE COUNTY QUOTE/BID/FEE SCHEDULE.

2. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE COMPLIANCE/SPECIFICATION

SHEETS.

3. FAILURE TO RETURN OR ACKNOWLEDGE APPLICABLE ADDENDA.

4. FAILURE TO PROVIDE INFORMATION ON ALTERNATES OR EQUIVALENTS.

5. FAILURE TO PROVIDE BID BOND, WHEN REQUIRED, WILL RESULT IN SUBMITTAL BEING
DEEMED NON-RESPONSIVE AND AUTOMATIC REJECTION. BID BONDS ARE NOT REQUIRED
ON ALL SOLICITATIONS. BOND REQUIREMENTS ARE CLEARLY STATED ON THE INVITATION
PAGE. IF CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE
INVITATION. IF BONDS ARE REQUIRED, FORMS WILL BE PROVIDED IN THIS SOLICITATION
DOCUMENT.

6. FAILURE TO PROVIDE CONTRACTOR AFFIDAVIT AND AGREEMENT, WHEN REQUIRED, MAY

RESULT IN SUBMITTAL BEING DEEMED NON-RESPONSIVE AND REJECTED. THE
CONTRACTOR AFFIDAVIT AND AGREEMENT IS NOT REQUIRED ON ALL SOLICITATIONS. IF
CLARIFICATION IS NEEDED, CONTACT THE PURCHASING ASSOCIATE LISTED IN THE
INVITATION.

7. FAILURE TO PROVIDE AN ETHICS AFFIDAVIT WHEN REQUIRED, MAY RESULT IN SUBMITTAL

BEING DEEMED NON-RESPONSIVE AND REJECTED. THE ETHICS AFFIDAVIT IS REQUIRED ON
ALL FORMAL SOLICITATIONS OVER $100,000.00. IF CLARIFICATION IS NEEDED, CONTACT
THE PURCHASING ASSOCIATE LISTED IN THE INVITATION.
I. PREPARATION OF SUBMITTAL
A. Each vendor shall examine the drawings, specifications, schedule, and all instructions. Failure
to do so will be at the vendor’s risk, as the vendor will be held accountable for their submittal.

B. Each vendor shall furnish all information required by the solicitation form or document. Each
vendor shall sign the submittal and print or type his or her name on the quote/bid/fee schedule.
The person signing the submittal should initial erasures or other changes. An authorized agent
of the vendor must sign the submittal.

C. Fee schedule pricing should have only two decimal places unless otherwise stated. In the
event of a calculation error in total price, the unit pricing prevails.

D. Except for solicitations for the sale of real property, individuals, firms, and businesses seeking
an award of a Gwinnett County contract may not initiate or continue any verbal or written
communications regarding a solicitation with any County officer, elected official, employee, or
other County representative other than the Purchasing Associate named in the solicitation
between the date of the issuance of the solicitation and the date of the final award. The
Purchasing Director will review violations. If determined that such communication has
compromised the competitive process, the offer submitted by the individual, firm or business
may be disqualified from consideration for award. Solicitations for the sale of real property may
allow for verbal or written communications with the appropriate Gwinnett County
representative.

E. Sample contracts (if pertinent) are attached. These do NOT have to be filled out with the
submittal but are contained for informational purposes only. If awarded, the successful
vendor(s) will be required to execute these documents prior to County execution.

F. Effective July 1, 2013 and in accordance with the Georgia Illegal Immigration Reform
Enhancements for 2013, an original signed, notarized and fully completed Contractor Affidavit
and Agreement should be included with vendor’s submittal, if the solicitation is for the
physical performance of services for all labor or service contract(s) that exceed $2,499.99
(except for services performed by an individual who is licensed pursuant to Title 26, Title 43,
or the State Bar of Georgia). Failure to provide the Contractor Affidavit and Agreement with
your submittal may result in being deemed non-responsive and automatic rejection.

II. DELIVERY
A. Each vendor should state time of proposed delivery of goods or services.

B. Words such as “immediate,” “as soon as possible,” etc. should not be used. The known
earliest date or the minimum number of calendar days required after receipt of order (delivery
A.R.O.) should be stated. If calendar days are used, include Saturday, Sunday, and holidays in
the number.

III. EXPLANATION TO VENDORS

Any explanation desired by a vendor regarding the meaning or interpretation of the solicitation,
drawings, specifications, etc. must be requested by the question cutoff deadline stated in the
solicitation for a reply to reach all vendors before the deadline of the solicitation. Any information
given to a prospective vendor concerning a solicitation will be furnished to all prospective vendors as
an addendum to the solicitation if such information is necessary or if the lack of such information
would be prejudicial to uninformed vendors. The written solicitation documents supersede any verbal
 or written communications between the parties. Receipt of addenda should be acknowledged in the
submittal. It is the vendor’s responsibility to ensure they have all applicable addenda prior to their
submittal. This may be accomplished by contacting the assigned Purchasing Associate prior to the
submittal or visiting the Gwinnett County website.

IV. SUBMISSION OF FORMAL OFFERS/SUBMITTALS

A. Formal bid and proposal submittals shall be enclosed in a sealed package or envelope,
addressed to the Gwinnett County Purchasing Division with the name of the vendor, the date
and hour of opening and the solicitation number on the face of the package or envelope.
Facsimile or emailed submittals will not be considered. Any addenda should be enclosed in
the sealed envelopes as well.

B. ADD/DEDUCT: Add or deduct amounts indicated on the outside of the envelope are allowed
and will be applied to the lump sum amount. Amount shall be clearly stated and should be
initialed by an authorized representative.

C. Samples of items, when required, must be submitted within the time specified and, unless
otherwise specified by the County, at no expense to the County. Unless otherwise specified,
samples will be returned at the vendor’s request and expense, if items are not destroyed by
testing.

D. Items offered must meet required specifications and must be of a quality that will adequately
serve the use and purpose for which intended.

E. Full identification of each item submitted, including brand name, model, catalog number, etc.
must be furnished to identify exactly what the vendor is offering. Manufacturer’s literature may
be furnished but vendor should not submit excessive marketing material.

F. The vendor must certify that items to be furnished are new and that the quality has not
deteriorated to impair its usefulness.

G. Unsigned submittals will not be considered except in cases where it is enclosed with other
documents that have been signed. The County will determine acceptability in these cases.

H. Gwinnett County is exempt from federal excise tax and Georgia sales tax regarding goods and
services purchased directly by Gwinnett County. Vendors are responsible for federal excise tax
and sales tax, including taxes for materials incorporated in county construction projects.
Vendors should contact the State of Georgia Sales Tax Division for additional information.
Agreements were there is a cost-plus mark-up, mark-up will not be paid on taxes.

I. Information submitted by a vendor in the solicitation process shall be subject to disclosure after
the public opening in accordance with the Georgia Open Records Act.

V. WITHDRAWAL DUE TO ERRORS

Vendors must give Gwinnett County Purchasing Division written notice within two (2) business days of
completion of the opening stating that they wish to withdraw their submittal without penalty for an
obvious clerical or calculation error. Submittal may be withdrawn from consideration if the price was
substantially lower than the other submittals due solely to a mistake therein, provided pricing was
submitted in good faith, and the mistake was a clerical mistake as opposed to a judgment mistake and
 was due to an unintentional arithmetic error or an unintentional omission of a quantity of work, labor
or material made directly in the compilation of the submittal. The unintentional arithmetic error or
omission can be clearly proven through inspection of the original work papers, documents, and
materials used in preparing the submittal sought to be withdrawn. The vendor’s original work papers
shall be the sole acceptable evidence of error and mistake if a vendor elects to withdraw their
submittal. If a quote or bid submittal is withdrawn under the authority of this provision, the lowest
remaining responsive offer shall be deemed to be low bid.

No vendor who is permitted to withdraw their submittal shall, for compensation, supply any material or
labor or perform any subcontract or other work agreement for the person or firm to whom the contract
is awarded or otherwise benefit, directly or indirectly, from the performance of the project for which the
withdrawn bid or proposal was submitted.

Vendors who fail to request withdrawal by the required forty-eight (48) hours may automatically forfeit
bid bond if a bond was required. Bid may not be withdrawn otherwise.

Withdrawal is not automatically granted and will be allowed solely at Gwinnett County’s discretion.

VI. TESTING AND INSPECTION

Since tests may require several days for completion, the County reserves the right to use a portion of
any supplies before the results of the tests are determined. Cost of inspections and tests of any item
that fails to meet the specifications, shall be borne by the vendor.

VII. F.O.B. POINT

Unless otherwise stated in the request for invitation and any resulting contract, or unless qualified by
the vendor, items shall be shipped F.O.B. Destination, Freight Prepaid and Allowed. The seller shall
retain title for the risk of transportation, including the filing for loss or damages. The invoice covering
the items is not payable until items are delivered and the contract of carriage has been completed.
Unless the F.O.B. clause states otherwise, the seller assumes transportation and related charges either
by payment or allowance.

VIII. PATENT INDEMNITY

The vendor guarantees to hold the County, its agents, officers, or employees harmless from liability of
any nature or kind for use of any copyrighted or uncopyrighted composition, secret process, patented
or unpatented invention, articles or appliances furnished or used in the performance of the contract,
for which the vendor is not the patentee, assignee, or licensee.

IX. BID BONDS AND PAYMENT AND PERFORMANCE BONDS (IF REQUIRED, FORMS WILL BE PROVIDED
IN THIS DOCUMENT)
A five percent (5%) bid bond, a one hundred percent (100%) performance bond, and a one hundred
percent (100%) payment bond must be furnished to Gwinnett County for any solicitation as required in
the solicitation package or document. Failure to submit a bid bond with the proper rating will result in
submittal being deemed non-responsive. Bonding company must be authorized to do business in
Georgia by the Georgia Insurance Commission, listed in the Department of the Treasury’s publication
of companies holding certificates of authority as acceptable surety on Federal bonds and as
acceptable reinsuring companies, and have an A.M. Best rating as stated in the insurance requirement
of the solicitation. The bid bond, payment bond, and performance bond must have the proper A.M.
Best rating as stated in the solicitation document.
X. DISCOUNTS
A. Time payment discounts may be considered in arriving at net prices and in award of
solicitations. Offers of discounts for payment within ten (10) days following the end of the
month are preferred.

B. In connection with any discount offered, time will be computed from the date of delivery and
acceptance at destination, or from the date correct invoice or voucher is received, whichever is
the later date. Payment is deemed to be made for the purpose of earning the discount on the
date of the County check.

XI. AWARD
A. Award will be made to either the highest scoring firm (for proposals) or the lowest responsive
and responsible vendor (for quotes/bids). The quality of the articles to be supplied, their
conformity with the specifications, their suitability to the requirements of the County, and the
delivery terms will be taken into consideration in making the award. The County may make such
investigations as it deems necessary to determine the ability of the vendor to perform, and the
vendor shall furnish to the County all such information and data for this purpose as the County
may request. The County reserves the right to reject any submittal if the evidence submitted
by, or investigation of such vendor fails to satisfy the County that such vendor is properly
qualified to carry out the obligations of the contract.

B. The County reserves the right to reject or accept any or all offers and to waive technicalities,
informalities and minor irregularities in the submittals received.

C. The County reserves the right to make an award as deemed in its best interest, which may
include awarding to a single vendor or multiple vendors; or to award the whole solicitation
agreement, only part of the agreement, or none of the agreement, based on its sole discretion
of its best interest.

D. In the event of proposal scores rounded to the nearest whole number result in a tie score, the
award will be based on lowest cost.

E. If proposal negotiations with the highest ranked firm are unsuccessful, the County may then
negotiate with the second ranked firm and so on until a satisfactory agreement has been
reached.

XII. DELIVERY FAILURES

Failure of a vendor to deliver within the time specified or within reasonable time as interpreted by the
Purchasing Director, or failure to make replacement of rejected articles/services when so requested,
immediately or as directed by the Purchasing Director, shall constitute authority for the Purchasing
Director to purchase in the open market articles/services of comparable grade to replace the
articles/services rejected or not delivered. On all such purchases, the vendor shall reimburse the
County within a reasonable time specified by the Purchasing Director for any expense incurred in
excess of the contract prices, or the County shall have the right to deduct such amount from monies
owed the defaulting vendor. Alternatively, the County may penalize the vendor one percent (1%) per
day for a period of up to ten (10) days for each day that delivery or replacement is late. Should public
necessity demand it, the County reserves the right to use or consume articles/services delivered which
are substandard in quality, subject to an adjustment in price to be determined by the Purchasing
Director.
XIII. COUNTY FURNISHED PROPERTY
No material, labor or facilities will be furnished by the County unless so provided in the solicitation
package.

XIV. REJECTION OF SUBMITTALS

Failure to observe any of the instructions or conditions in this solicitation package may constitute
grounds for rejection.

XV. CONTRACT
Each submittal is received with the understanding that the acceptance in writing by the County of the
offer to furnish any or all the commodities or services described therein shall constitute a contract
between the vendor and the County which shall bind the vendor on his part to furnish and deliver the
articles quoted at the prices stated in accordance with the conditions of said accepted submittal. The
County, on its part, may order from such vendor, except for cause beyond reasonable control, and to
pay for, at the agreed prices, all articles specified and delivered.

Upon receipt of a solicitation package containing a Gwinnett County “Sample Contract” as part of the
requirements, it is understood that the vendor has reviewed the documents with the understanding that
Gwinnett County requires that all agreements between the parties must be entered into via this
document. If any exceptions are taken to any part, each must be stated in detail and submitted as part
of the vendor’s submittal. If no exceptions are stated, it is assumed that the vendor fully agrees to the
provisions contained in the “Sample Contract” in its entirety.

Any Consultant as defined in O.C.G.A. §36-80-28 that is engaged to develop or draft

specifications/requirements or serve in a consultative role during the procurement process for any
County procurement method, by entering into such an arrangement or executing a contract, the
consultant agrees to abide by the current state law and: 1) Avoid any appearance of impropriety and
shall follow all policies and procedures of the County, 2) Disclose to the County any material transaction
or relationship pursuant to §36-80-28, that is considered a conflict of interest, any involvement in
litigation or other dispute, relationship, or financial interest not disclosed in the ethics affidavit, and 3)
Acknowledge that any violation or threatened violation of the agreement may cause irreparable injury
to the County, entitling the County to seek injunctive relief in addition to all other legal remedies.
When the vendor has performed in accordance with the provisions of this agreement, Gwinnett County
shall pay to the vendor, within thirty (30) days of receipt of any department approved payment request
and based upon work completed or service provided pursuant to the contract, the sum so requested,
less the retainage stated in this agreement, if any. If Gwinnett County fails to pay the vendor within
sixty (60) days of receipt of a pay request based upon work completed or service provided pursuant to
the contract, the County shall pay the vendor interest at the rate of ½% per month or pro rata fraction
thereof, beginning the sixty-first (61st) day following receipt of pay requests. The vendor’s acceptance
of progress payments or final payment shall release all claims for interest on said payment.

The parties agree that this Contract shall be governed and construed in accordance with the laws of
the State of Georgia.

XVI. NON-COLLUSION
Vendor declares that the submittal is not made in connection with any other vendor’s submittal for the
same commodity or commodities, and that the submittal is bona fide and is in all respects fair and
without collusion or fraud. An affidavit of non-collusion shall be executed by each vendor. Collusion
 and fraud in submittal preparation shall be reported to the State of Georgia Attorney General and the
United States Justice Department.

XVII. DEFAULT
The contract may be canceled or annulled by the Purchasing Director in whole or in part by written
notice of default to the vendor upon non-performance or violation of contract terms. An award may be
made to the next low responsive and responsible vendor, or the next highest scoring responsive and
responsible proposer, or articles specified may be purchased on the open market similar to those so
terminated. In either event, the defaulting vendor (or their surety) shall be liable to the County for costs
to the County in excess of the defaulted contract prices; provided, however, that the vendor shall
continue the performance of this contract to the extent not terminated under the provisions of this
clause. Failure of the vendor to deliver materials or services within the time stipulated on their offer,
unless extended in writing by the Purchasing Director, shall constitute contract default.

XVIII. TERMINATION FOR CAUSE

The County may terminate this agreement for cause upon ten days prior written notice to the vendor of
the vendor’s default in the performance of any term of this agreement. Such termination shall be
without prejudice to any of the County’s rights or remedies by law.

XIX. TERMINATION FOR CONVENIENCE

The County may terminate this agreement for its convenience at any time upon 30 days written notice
to the vendor. In the event of the County’s termination of this agreement for convenience, the vendor
will be paid for those services actually performed. Partially completed performance of the agreement
will be compensated based upon a signed statement of completion to be submitted by the vendor,
which shall itemize each element of performance.

XX. SUBSTITUTIONS
Vendors offering substitutions or who are deviating from the attached specifications shall list such
deviations on a separate sheet to be submitted with their offer. The absence of such a substitution list
shall indicate that the vendor has taken no exception to the specifications contained herein.

XXI. INELIGIBLE VENDORS

The County may choose not to accept the offer by an individual, firm, or business who is in default on
the payment of taxes, licenses, or other monies owed to the County. Additionally, vendors or persons
placed on an Ineligible Source List for reasons listed in Part 6, Section II of the Gwinnett County
Purchasing Ordinance shall not be eligible to provide any commodities or services to the County during
the period such person remains on the Ineligible Source List.

XXII. PENDING LITIGATION

An individual, firm, or business that has litigation pending against the County, or anyone representing a
firm or business in litigation against the County, not arising out of the procurement process, will be
disqualified.

XXIII. OCCUPATION TAX CERTIFICATE

Each successful vendor must have a valid Gwinnett County occupation tax certificate if the vendor
maintains an office within the unincorporated area of Gwinnett County. Incorporated, out of County,
and out of State vendors are required to have any and all certificates necessary to do business in any
town, County or municipality in the State of Georgia, or as otherwise required by County ordinance or
resolution. Vendors may be required to provide evidence of valid certificates. Out of State vendors are
required to have a certificate in the Georgia jurisdiction where they receive the most revenue.
XXIV. PURCHASING POLICY AND REVIEW COMMITTEE
The Purchasing Policy & Review Committee has been established to review purchasing procedures and
make recommendations for changes; resolve problems regarding the purchasing process; make
recommendations for standardization of commodities, schedule buying, qualified products list, annual
contracts, supplier performance (Ineligible Source List), and other problems or requirements related to
purchasing. The Purchasing Policy & Review Committee has authority to place vendors on the Ineligible
Source List for reasons listed in Part 6, Section II of the Gwinnett County Purchasing Ordinance, for a
period not to exceed three (3) years.

XXV. AMERICANS WITH DISABILITIES ACT

All vendors for Gwinnett County are required to comply with all applicable sections of the Americans
with Disabilities Act (ADA) as an equal opportunity employer. In compliance with the Americans with
Disabilities Act (ADA), Gwinnett County provides reasonable accommodations to permit a qualified
applicant with a disability to enjoy the privileges of employment equal to those employees without
disabilities. Disabled individuals must satisfy job requirements for education background, employment
experience, and must be able to perform those tasks that are essential to the job with or without
reasonable accommodations. Any requests for the reasonable accommodations required by
individuals to fully participate in any open meeting, program or activity of Gwinnett County should be
directed to the ADA Coordinator, 75 Langley Drive, Lawrenceville, Georgia 30046, 770-822-8165.

XXVI. ALTERATIONS OF SOLICITATION AND ASSOCIATED DOCUMENTS

Alterations of County documents are strictly prohibited and will result in automatic disqualification of
the vendor’s solicitation response. If there are “exceptions” or comments to any of the solicitation
requirements or other language, then the firm may make notes to those areas, but may not materially
alter any document language.

XXVII. TAX LIABILITY

Local and state governmental entities must notify vendors of their use tax liability on public works
projects. Under Georgia law, private vendors are responsible for paying a use tax equal to the sales tax
rate on material and equipment purchased under a governmental exemption that is incorporated into
a government construction project: excluding material and equipment provided for the installation,
repair, or expansion of a public water, gas, or sewer system when the property is installed for general
distribution purposes. To the extent the tangible personal property maintains its character (for example,
the installation of a kitchen stove), it remains tax-exempt. However, if the installation incorporates the
tangible personal property into realty (for example, the installation of sheetrock), it becomes taxable to
the private vendor. See O.C.G.A. §48-8-3(2) and O.C.G.A. §48-8-63.

XXVIII. STATE AND FEDERAL LAW REGARDING WORKER VERIFICATION

Effective July 1, 2013 State Law requires that all who enter into a contract for the physical performance
of services for all labor or service contract(s) that exceed $2,499.99 (except for services performed by
an individual who is licensed pursuant to Title 26, Title 43, or the State Bar of Georgia) and that all who
enter into a contract for public works as defined by O.C.G.A. §36-91-2(12) for the County, must satisfy
the Illegal Immigration Reform Enhancements for 2013 in conjunction with the Federal Immigration
Reform and Control Act (IRCA) of 1986, in all manner, and such are conditions of the contract.

The Purchasing Division Director with the assistance of the Internal Audit Division shall be authorized
to conduct random audits of a vendor’s or subcontractors’ compliance with the Illegal Immigration
Reform Enhancements for 2013 and the rules and regulations of the Georgia Department of Labor. The
vendor and subcontractors shall retain all documents and records of its compliance for a period of five
(5) years following completion of the contract or shall abide by the current time requirements at the
 time of the contract. This requirement shall apply to all contracts for all public works, labor or service
contracts that exceed $2,499.99 except for services performed by an individual who is licensed
pursuant to Title 26, Title 43, or the State Bar of Georgia.

Whenever it appears that a vendor’s or subcontractor’s records are not sufficient to verify the work
eligibility of any individual in the employment of such vendor or subcontractor, the Purchasing Director
shall report same to the Department of Homeland Security and may result in termination of the contract
if it is determined at any time during the work that the vendor or subcontractor is no longer in
compliance with worker verification.

By submitting an offer to the County, vendor agrees that, in the event the vendor employs or contracts
with any subcontractor(s) in connection with the covered contract, the vendor will secure from the
subcontractor(s) such subcontractor(s’) indication of the employee-number category applicable to the
subcontractor, as well as attestation(s) from such subcontractor(s) that they follow the Illegal
Immigration Reform Enhancements for 2013 in conjunction with all federal requirements. Original
signed, notarized Subcontractor Affidavits and Agreements must be maintained by the vendor awarded
the contract.

A vendor’s or subcontractor’s failure to participate in the federal work authorization program as defined
above shall be subject to termination of the contract. A vendor’s failure to follow Gwinnett County’s
instruction to terminate a subcontractor that is not participating in the federal work authorization
program may be subject to termination of the contract.

XXIX. SOLID WASTE ORDINANCE

No individual, partnership, corporation, or other entity shall engage in solid waste handling except in
such a manner as to conform to and comply with the current Gwinnett County Solid Waste Ordinance
and all other applicable local, state and federal legislation, rules, regulation, and orders.

XXX. GENERAL CONTRACTORS LICENSE

Effective July 1, 2008: All General Contractors must have a current valid license from the State
Licensing Board for Residential and General Contractors, unless specifically exempted from holding
such license pursuant to Georgia law (O.C.G.A. §43-41-17).

XXXI. PRODUCTS MANUFACTURED IN GEORGIA

When contracting for or purchasing supplies, materials, equipment, or agricultural products that
exceeds $100,000.00, excluding beverages for immediate consumption, Gwinnett County shall give
preference as far as may be reasonable and practicable to such supplies, materials, equipment, and
agricultural products as may be manufactured or produced in this state. Such preference shall not
sacrifice quality. Gwinnett County Board of Commissioners shall consider, among other factors,
information submitted by the vendor which may include the vendor's estimate of the multiplier effect
on gross state domestic product and the effect on public revenues of the state and the effect on public
revenues of political subdivisions resulting from acceptance of an offer to sell Georgia manufactured
or produced goods as opposed to out-of-state manufactured or produced goods. Any such estimates
shall be in writing. (O.C.G.A. §36-84-1).

XXXII. INDEMNIFICATION
To the fullest extent permitted by law, the vendor shall, at his sole cost and expense, indemnify, defend,
satisfy all judgments, and hold harmless the County, its commissioners, officers, agents, and
employees from and against all claims, damages, actions, judgments, costs, penalties, liabilities, losses
and expenses, including, but not limited to, attorney's fees arising out of or resulting from the
 performance of the work, provided that any such claim, damage, action, judgment, cost, penalty, liability,
loss or expense (1) is attributable to bodily injury, sickness, disease, or death, or to injury to or
destruction of tangible property (other than the work itself) including the loss of use resulting
therefrom, and (2) is caused in whole or in part by the negligent acts, errors by any act or omission of
the vendor, any subcontractor, anyone directly or indirectly employed by any of them or anyone for
whose acts any of them may be liable, regardless whether such claim is caused in part by a party
indemnified hereunder. Such obligation shall not be construed to negate, abridge, or otherwise reduce
any of the rights or obligations of indemnity which would otherwise exist as to any party or person
described in this agreement. In any and all claims against the County, its commissioners, officers,
agents, and employees by any employee of the vendor, any subcontractor, anyone directly or indirectly
employed by any of them, or anyone for whose acts any of them may be liable, the indemnification
obligation contained herein shall not be limited in any way by any limitation on the amount or type of
damages, compensation, or benefits payable by or for the vendor or any subcontractor under Worker's
Compensation Acts, disability benefit acts, or other employee benefit acts.

Vendor shall also indemnify, hold harmless, insure, and defend the County for damages, losses, or
expenses to the extent caused by or resulting from the negligence, recklessness, or intentionally
wrongful conduct of the vendor or other persons employed or utilized by the vendor in the performance
of a contract that utilizes survey services.

XXXIII. CODE OF ETHICS

Vendors shall disclose under oath the name of all elected officials whom it employs or who have a
direct or indirect pecuniary interest in the business entity, its affiliates, or its subcontractors. (This shall
not apply to informal purchases as defined by the Purchasing Ordinance.) The vendor shall execute a
Code of Ethics affidavit. Failure to submit the affidavit during the procurement process shall render the
offer non-responsive.

Any business entity holding a contract with Gwinnett County that after execution of the contract or
issuance of the purchase order employs, subcontracts with, or transfers a direct or indirect pecuniary
interest in the business entity to an elected official shall within five (5) days disclose such fact in writing
under oath to the Clerk of the Board of Commissioners. Failure to comply, or vendors submitting false
information or omitting material information shall be referred to the Purchasing Policy & Review
Committee for action pursuant to the Purchasing Ordinance or to the District Attorney for possible
criminal prosecution. Note: See Gwinnett County Code of Ethics Ordinance EO2011, Sec. 54-33. The
ordinance is available to view in its entirety at www.gwinnettcounty.com.

XXXIV. ELECTRONIC PAYMENT

Vendors accepting procurements should select one of Gwinnett County’s electronic payment options.

A. A vendor may select ePayables payment process which allows acceptance of Gwinnett County’s
virtual credit card as payment for outstanding invoices. The authorized vendor representative must
send an email to: [email protected] and indicate the desire to enroll
in Gwinnett County’s virtual credit card payment process.
B. A vendor may select Direct Deposit payment process and the payment will be deposited directly
into an account at their designated financial institution. To securely enroll in Direct Deposit, either
access your online Vendor Login and Registration on the County’s web site and update the
requested information on the Direct Deposit tab or mail a Direct Deposit Authorization Agreement
form.
 The County will send a Payment Advice notification via email for both payment types. For more
information about Electronic Payments, please visit the Gwinnett County Treasury Division page or
click here -> Gwinnett County Electronic Payments.

DIRECTIONS TO GJAC BUILDING FROM I-85

Take I-85 to Georgia Highway 316 (Lawrenceville/Athens exit). Exit Highway 120 (Lawrenceville/Duluth exit)
and turn right. At seventh traffic light, turn right onto Langley Drive. Cross Highway 29 through the traffic light
and proceed through the roundabout. Visitors can either proceed to the front parking area on the left or to the
parking deck behind the building. Click here for additional information about parking. The Purchasing Division
is located on the second floor, West Wing.
 Appendix E – Job Descriptions Table
Click the table of contents to go to a position description.
INFRASTRUCTURE ..................................................................................................................................................4
Posi�on: 3.1.1 .......................................................................................................................................................4
Func�onal Area: Systems Analyst/Administrator – Systems and Storage: Unix Team ................................................ 4
Posi�on: 3.1.2 ........................................................................................................................................................5
Func�onal Area: Systems Analyst / Administrator - Systems and Storage: Microso� Team ........................................ 5
Posi�on: 3.1.3 ........................................................................................................................................................6
Func�onal Area: End User Services – IT Systems Analyst III ......................................................................................6
Posi�on: 3.1.4 ........................................................................................................................................................8
Func�onal Area: End User Services – Administrator.................................................................................................8
Posi�on: 3.1.5 ...................................................................................................................................................... 10
Func�onal Area: Service Desk Quality Assurance Analyst....................................................................................... 10
Posi�on: 3.1.6 ..................................................................................................................................................... 11
Func�onal Area: Service Desk Technician ............................................................................................................. 11
Posi�on: 3.1.7 ..................................................................................................................................................... 14
Func�onal Area: IT Problem Manager .................................................................................................................. 14
Posi�on: 3.1.8 ..................................................................................................................................................... 16
Func�onal Area: IT Service Delivery Asset Technician............................................................................................ 16
Posi�on: 3.1.9 ..................................................................................................................................................... 18
Func�onal Area: So�ware Asset Administrator..................................................................................................... 18
Posi�on: 3.1.10 ................................................................................................................................................... 20
Func�onal Area: Asset Management Analyst ........................................................................................................ 20
Posi�on: 3.1.11 .................................................................................................................................................... 22
Func�onal Area: VOIP Technician .......................................................................................................................... 22
Posi�on: 3.1.12 .................................................................................................................................................... 23
Func�onal Area: VOIP Analyst .............................................................................................................................. 23
Posi�on: 3.1.13 .................................................................................................................................................... 24
Func�onal Area: Network Analyst ......................................................................................................................... 24
Posi�on: 3.1.14 .................................................................................................................................................... 25
Func�onal Area: Network Administrator ............................................................................................................... 25
Posi�on: 3.1.15 .................................................................................................................................................... 26
Func�onal Area: Network Engineer....................................................................................................................... 26
Posi�on: 3.1.16 .................................................................................................................................................... 27
Func�onal Area: Network Architect ...................................................................................................................... 27
APPLICATIONS ...................................................................................................................................................... 28
APPLICATIONS-SAP ............................................................................................................................................... 28
Posi�on: 3.2.1 ..................................................................................................................................................... 28
Func�onal Area: SAP Basis ................................................................................................................................... 28
Posi�on: 3.2.2 ..................................................................................................................................................... 30
Func�onal Area: SAP Middleware Developer ........................................................................................................ 30
Posi�on: 3.2.3 ..................................................................................................................................................... 31
Func�onal Area: SAP Security .............................................................................................................................. 31
Posi�on: 3.2.4 ..................................................................................................................................................... 33
Func�onal Area: SAP ABAP Developer.................................................................................................................. 33
Posi�on: 3.2.5 ..................................................................................................................................................... 35
Func�onal Area: SAP WebDynPro Developer ........................................................................................................ 35
Posi�on: 3.2.6 ..................................................................................................................................................... 37
Func�onal Area: SAP SRM / MM Func�onal ......................................................................................................... 37
Posi�on: 3.2.7 ..................................................................................................................................................... 39
Func�onal Area: SAP ISU Func�onal ..................................................................................................................... 39
Posi�on: 3.2.8 ..................................................................................................................................................... 41
Func�onal Area: SAP FI Func�onal ....................................................................................................................... 41
Posi�on: 3.2.9 ..................................................................................................................................................... 43
Func�onal Area: SAP HR Func�onal ..................................................................................................................... 43
Posi�on: 3.2.10 ................................................................................................................................................... 45
Func�onal Area: SAP Payroll Func�onal ............................................................................................................... 45
Posi�on: 3.2.11 ................................................................................................................................................... 47
Func�onal Area: SAP CRM Func�onal................................................................................................................... 47
Posi�on: 3.2.12 ................................................................................................................................................... 48
Func�onal Area: SAP BW / BI Developer .............................................................................................................. 48
Posi�on: 3.2.13 ................................................................................................................................................... 50
Func�onal Area: SAP BOBJ 4.2 Report Writer ....................................................................................................... 50
Posi�on: 3.2.14 ................................................................................................................................................... 52
Func�onal Area: SAP Web Applica�ons Developer ............................................................................................... 52
Posi�on: 3.2.15 ................................................................................................................................................... 53
Func�onal Area: SAP Web Applica�ons Lead Developer / Architect ...................................................................... 53
Posi�on: 3.2.16 ................................................................................................................................................... 55
Func�onal Area: SAP Development Architect ....................................................................................................... 55
Posi�on: 3.2.17 ................................................................................................................................................... 57
Func�onal Area: SAP ISU Solu�ons Architect ........................................................................................................ 57
Posi�on: 3.2.18 ................................................................................................................................................... 59
Func�onal Area: SAP Solu�on Architect ............................................................................................................... 59
APPLICATIONS- ORACLE ........................................................................................................................................ 61
Posi�on: 3.3.1 ...................................................................................................................................................... 61
Func�onal Area: Oracle Fusion Finance Func�onal Lead ....................................................................................... 61
Posi�on: 3.3.2 ...................................................................................................................................................... 62
Func�onal Area: Oracle Fusion HCM Func�onal Lead............................................................................................ 62
Posi�on: 3.3.3 ...................................................................................................................................................... 63
Func�onal Area: Oracle Cloud Integra�on Developer ............................................................................................ 63
Posi�on: 3.3.4 ...................................................................................................................................................... 64
Func�onal Area: Oracle Cloud Solu�ons Architect ................................................................................................ 64
Posi�on: 3.3.5 ...................................................................................................................................................... 65
Func�onal Area: Oracle Cloud Integra�on - SymPro .............................................................................................. 65
Posi�on: 3.3.6 ...................................................................................................................................................... 66
Func�onal Area: Oracle Cloud Integra�on - ADP ................................................................................................... 66
APPLICATIONS OTHER ........................................................................................................................................... 67
Posi�on: 3.4.1 .................................................................................................................................................... 67
Func�onal Area: Enterprise Content Management Applica�ons and Enterprise Content Management Func�onal ... 67
Posi�on: 3.4.2 .................................................................................................................................................... 69
Func�onal Area: SharePoint Administrator............................................................................................................ 69
Posi�on: 3.4.3 .................................................................................................................................................... 70
Func�onal Area: SharePoint Developer ................................................................................................................. 70
Posi�on: 3.4.4 ..................................................................................................................................................... 72
Func�onal Area: SharePoint Business System Analyst ........................................................................................... 72
Posi�on: 3.4.5 ..................................................................................................................................................... 73
Func�onal Area: Oracle Forms and Reports Administra�on .................................................................................. 73
Posi�on: 3.4.6 ..................................................................................................................................................... 74
Func�onal Area: DBA ........................................................................................................................................... 74
Posi�on: 3.4.7 ..................................................................................................................................................... 75
Func�onal Area: Power BI Developer ................................................................................................................... 75
Posi�on: 3.4.8 ...................................................................................................................................................... 76
Func�onal Area: Enterprise Records Management Administrator.......................................................................... 76
APPLICATIONS GIS ................................................................................................................................................ 78
Posi�on: 3.5.1 ...................................................................................................................................................... 78
Func�onal Area: GIS Applica�ons Development .................................................................................................... 78
Posi�on: 3.5.2 ..................................................................................................................................................... 79
Func�onal Area: GIS Analyst ................................................................................................................................ 79
Posi�on: 3.5.3 ..................................................................................................................................................... 80
Func�onal Area: GIS Administrator – Land Informa�on Solu�ons.......................................................................... 80
Posi�on: 3.5.4 ..................................................................................................................................................... 81
Func�onal Area: Accela Automa�on Land Management Administra�on ............................................................... 81
CYBERSECURITY.................................................................................................................................................... 82
Posi�on: 3.6.1 ..................................................................................................................................................... 82
Func�onal Area: Security Administrator ............................................................................................................... 82
Posi�on: 3.6.2 ...................................................................................................................................................... 83
Func�onal Area: Security Analyst.......................................................................................................................... 83
Posi�on: 3.6.3 ...................................................................................................................................................... 84
Func�onal Area: Security Engineer........................................................................................................................ 84
Posi�on: 3.6.4 ..................................................................................................................................................... 85
Func�onal Area: SOC Analyst III ........................................................................................................................... 85
Posi�on: 3.6.5 ..................................................................................................................................................... 87
Func�onal Area: Compliance Controls Assessor .................................................................................................... 87
Posi�on: 3.6.6 ..................................................................................................................................................... 89
Func�onal Area: Disaster Recovery Coordinator ................................................................................................... 89
SUPPORT DIVISIONS ............................................................................................................................................. 91
Posi�on: 3.7.1 ..................................................................................................................................................... 91
Func�onal Area: Business Rela�onship Manager .................................................................................................. 91
Posi�on: 3.7.2 ..................................................................................................................................................... 93
Func�onal Area: Business Rela�onship Specialist ................................................................................................. 93
Posi�on: 3.7.3 ..................................................................................................................................................... 95
Func�onal Area: Technical Writer ......................................................................................................................... 95
Posi�on: 3.7.4 ..................................................................................................................................................... 97
Func�onal Area: Technical Trainer ........................................................................................................................ 97
Posi�on: 3.7.5 ..................................................................................................................................................... 99
Func�onal Area: Technical Contract Administrator................................................................................................ 99
Posi�on: 3.7.5 ................................................................................................................................................... 101
Func�onal Area: Senior Financial Analyst ........................................................................................................... 101
SUPPORT DIVISION- Project Management ........................................................................................................... 103
Posi�on: 3.8.1 ................................................................................................................................................... 103
Func�onal Area: PMO Financial Analyst ............................................................................................................. 103
Posi�on: 3.8.2 ................................................................................................................................................... 105
Func�onal Area: Project Manager ...................................................................................................................... 105
Posi�on: 3.8.3 ................................................................................................................................................... 107
Func�onal Area: Business Systems Analyst ......................................................................................................... 107
Posi�on: 3.8.4 ................................................................................................................................................... 109
Func�onal Area: Project Coordinator ................................................................................................................. 109
3.8.4.1 Project Manager Support ........................................................................................................................ 109
3.8.4.2 PMO Manager Support............................................................................................................................ 109
3.8.4.3 PMO Deputy Director Support ................................................................................................................. 109
3.8.4.4 PMO Opera�ons Support ........................................................................................................................ 109
 INFRASTRUCTURE
Position: 3.1.1

Functional Area: Systems Analyst/Administrator – Systems and Storage: Unix Team

Functional Summary:

This position requires a systems administrator with a minimum of 4-7 years’ experience in design, engineering,
analysis and testing of AIX, VMware, Commvault and Storage environments. This classification is also
responsible for hardware installation and cabling in the datacenter racks.

Skills Requirement:

• Experience with IBM AIX installation and daily management

• Experience with IBM NIM server
• Experience with IBM VIO installation and daily management
• Experience with Commvault installation and daily management
• Experience with VMware installation and daily management
• Knowledge of storage in a NAS and SAN environment

Certification:

None required, however IBM AIX, Commvault, VMware and SAN certifications are desired.

Experience:

• 4-7 years with IBM AIX OS and iSeries hardware

• 4-7 years with Commvault Server Administration
• 4-7 years with VMware Administration

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge of VMware 7.0 administration and support is encouraged

• Knowledge of AIX OS 7.0 administration and support is encouraged
• Knowledge of IBM SAN Volume Controller (SVC) is encouraged
• Knowledge of IBM DCX SAN switches is encouraged
• Knowledge of IBM v7000 Storage Arrays is encouraged
• Knowledge of NetApp Storage Arrays is encouraged
 Position: 3.1.2

Functional Area: Systems Analyst / Administrator - Systems and Storage: Microsoft Team

Functional Summary:

This position requires a systems administrator with a minimum of 3-5 years’ experience in design, engineering,
analysis, and testing of Microsoft Server environments. This classification is also responsible for hardware
installation and cabling in the datacenter racks.

Skills Requirement:

• Experience with Microsoft Server installation and daily management

• Experience with DNS, WINS and DHCP Experience with Print Services
• Experience with Microsoft Active Directory On premise and Azure Cloud
• Experience with Microsoft Security and Patch Management
• Experience with Antivirus server deployment and administration
• Experience with Installation and Upgrades of Server Hardware (HP)

Certification:

None required, however MCSE, MCP or Azure certifications are desired.

Experience:

• 3-5 years with Microsoft Server Operating System

• 3-5 years with Microsoft Azure
• 3-5 years with Microsoft Exchange Online
• 3.5 years with HP Hardware

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge of Windows Server 2012, 2016, 2019, 2022

• Knowledge of Exchange Online
• Knowledge of server-side scripting
 Position: 3.1.3

Functional Area: End User Services – IT Systems Analyst III

Functional Summary:

• Provide hardware/software administration and problem determination support to include: application

software upgrades, hardware installations, problem determination, installation and de-installation of
equipment.
• Provide technical expertise for existing and emergent PC and mobile device technologies.
• Provide support for OS (Windows 10, Windows 7, Mac OS) and compatible applications.
• Review all requests for desktop computer equipment and software to ensure compliance with
established County standards.

Skills Requirement:

• Strong working knowledge of computer hardware, software and peripheral devices in a diverse
environment
• Ability to write scripts using various scripting languages such as Powershell, VBS, Batch, Pearl, basic
SQL, XML.
• Knowledge of existing desktop computer hardware/software troubleshooting methodologies with
ability to disassemble and reassemble a functioning PC.
• Strong skills related to managing Microsoft Office Tools; Microsoft software in general including Office
365
• Conceptual knowledge of OS and application virtualization.

Certification:

• MCITP (Microsoft Certified IT Professional) Enterprise Administrator

• MCITP (Microsoft Certified IT Professional) Enterprise Desktop Administrator
• A+ Certification
• ITIL v3 Foundations

Experience:

• Minimum of 3 years’ experience providing support and administration for Altiris 8.x or higher.
• Minimum of 3 years’ experience supporting Windows Operating Systems including Windows 7 and
Windows 10 in an environment supporting 3,000+ users and end points
• Minimum of 3 years hands on experience managing and supporting Altiris Systems Management Suite
in an environment supporting 3,000+ users and devices performing patch management, software and
hardware inventory, software packaging and software push, managing and maintaining Altiris software
portal.
• Experience providing and supporting remote Desktop Management
• Working knowledge of endpoint encryption such as Symantec Endpoint Encryption or BitLocker.
• Working knowledge of group policy.
• Ability to logically troubleshoot technical problems and perform Tier 3 hardware and software support.
• A minimum of three years of relevant IT experience involving design, configuration, planning, and
 deployment of new and existing desktop technologies.
Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.1.4

Functional Area: End User Services – Administrator

Functional Summary:

Altiris Administrator oversees all aspects of the administration of the Altiris application suite and is responsible
for Altiris Agent management, deployment, remediation, and support. Identifies application inventory and
ensures proper deployment packages are created for deploying standard software. Plans, installs, integrates,
tests, documents, and maintains system level computer hardware and software technologies, with focus on
operating systems and integration with applications, databases, equipment, and communications network.
Optimizes application configuration to ensure performance and reliability. Diagnose and troubleshoot problems
related to imaging, patching, and software deployments.

Skills Requirement:

• Strong working knowledge of computer hardware, software, and peripheral devices in a diverse
environment
• Strong working knowledge of all aspects and modules for Altiris 8.x or higher
• Experience managing and configuring CMS 7.1 or higher, including plug-ins and policies.
• Ability to use tasks and policies to deploy applications, endpoint operating systems, and personalities
• Ability to configure the Software Portal to deliver applications
• Download, stage, and deploy software updates and patches

Certification:

• MCITP (Microsoft Certified IT Professional) Enterprise Administrator

• MCITP (Microsoft Certified IT Professional) Enterprise Desktop Administrator
• ITIL v3 Foundations
• Altiris Certifications and training preferred

Experience:

• Minimum of 3 years’ experience providing support and administration for Altiris 8.x or higher
• Minimum of 3 years’ experience supporting Windows Operating Systems including Windows 7 and
Windows 10 in an environment supporting 3,000+ users and end points
• Minimum of 3 years hands on experience managing and supporting Altiris Systems Management Suite
in an environment supporting 3,000+ users and devices performing patch management, software and
hardware inventory, software packaging and software push, managing and maintaining Altiris software
portal
• Experience with hands on Desktop and Server content management
• Strong skills related to managing Microsoft Office Tools; Microsoft software in general including Office
365
• Experience providing and supporting remote Desktop Management
• Working knowledge of various scripting languages such as Powershell, VBS, Batch, AutoIt, Pearl.
• Knowledge of server administration, networking concepts, devices, and security
• Working knowledge of endpoint encryption such as Symantec Endpoint Encryption or BitLocker
• Working knowledge of group policy
 • Conceptual knowledge of OS and application virtualization
• Ability to logically troubleshoot technical problems and perform Tier 3 hardware and software support
• A minimum of three years of relevant IT experience involving design, configuration, planning, and
deployment of new and existing desktop technologies

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.1.5

Functional Area: Service Desk Quality Assurance Analyst

Functional Summary:

Quality Assurance analyst (QA) analyzes, evaluates, monitors, and documents support activities and processes
to ensure compliance with the Service Desk’s standards of quality and best practices. This includes activities
such as call recording, call scripts, customer satisfaction surveys, ticket quality, documentation, development of
SOP’s, development of knowledge articles, tracking and visibility of quality issues and progress on remediation.

Skills Requirement:

• Experience with ITIL process improvement and Service Desk

• Ability to organize tasks and resources
• Strong analytic capability and experience developing reporting and metrics to support quality
improvement, tracking and monitoring
• Ability to draft and implement quality assurance policies and procedures
• Ability to evaluate adequacy of quality assurance standards
• Ability to investigate customer complaints and non-conformance issues
• Demonstrate professionalism with a passion for customer service
• Possess a well-balanced set of interpersonal skills (able to effectively handle a variety of situations and
people)
• Build KPI reports and dashboards which provide insight into IT Operations impact to various services
• Report daily, weekly, monthly, and yearly Service Management trends

Certification:
ITIL v3 Foundations

Experience:

• Minimum of 3 years’ experience with call center or Service Desk processes and technologies
• Experience collecting and compiling statistical quality data
• Analyze quality data to identify areas for improvement
• Develop, recommend and monitor corrective and preventive actions
• Prepare reports to communicate outcomes of quality activities
• Identify training needs and organize training interventions to meet quality standards
• Assure ongoing compliance with quality and industry regulatory requirements
• Work with Service Desk team to meet resolution SLAs

Other Duties (decided/approved by Management)

Availability Requirements:
Monday – Friday (8:00 AM – 5:00 PM)
After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.1.6

Functional Area: Service Desk Technician

Functional Summary:

The Service Desk Technician is responsible for providing technical support to end-users of Gwinnett County
Government's information technology systems. The Service Desk Technician will be responsible for providing
timely and professional resolution of all service requests and incidents. The ideal candidate will possess
excellent customer service skills, technical proficiency, and the ability to work well in a team-oriented
environment.

Key Responsibilities:

• Respond to all service requests and incidents in a timely and professional manner
• Identify, troubleshoot, and resolve hardware and software issues related to desktops, laptops,
printers, mobile devices, and other peripherals
• Document all service requests and incidents accurately and comprehensively in the service
management tool
• Escalate complex or critical issues to the appropriate support teams, following established
procedures
• Provide remote support using remote desktop tools, as required
• Ensure that all service requests and incidents are resolved within the agreed-upon service level
agreements (SLAs)
• Continuously monitor and update the service management tool to ensure that all tickets are up-
to-date and accurate
• Participate in the development and maintenance of knowledge base articles and service desk
procedures
• Provide support and guidance to end-users on the use of technology systems and applications
• Perform on-call responsibilities on a rotating basis to provide coverage for nights and weekends

Qualifications:

• Associates Degree in Information Technology or related field, or equivalent experience

• At least two years of experience in a technical support role
• Excellent communication and customer service skills
• Strong analytical and problem-solving skills
• Experience using an IT ticketing and service management platform
• Proficiency with Microsoft Windows operating systems and applications, including Microsoft
365
• Ability to work effectively in a team-oriented environment
• Ability to prioritize and manage multiple tasks simultaneously

Recommended Certifications:

• ITIL 4 Foundation or ITIL 3 Foundation

• HDI Customer Service Representative or comparable certification
Availability:

Mon-Fri, shifts fall between 6 AM – 6 PM

On site at Lawrenceville, GA. No telework allowed
 Position: 3.1.7

Functional Area: IT Problem Manager

Functional Summary:

This position is responsible for tracking IT incidents, conducting trend analyses, conducting post-mortems
after significant incidents, and organizing the problem management team as they run root cause analyses.
This position reports directly to the IT Service Manager. It works with team members, service owners, and
engineering teams to coordinate technical activity related to critical incidents with a focus on restoring service.
You'll join an established team with a wide range of technical expertise in addition to incident and problem
management skills. You are expected to provide leadership, guidance, recommendations, and support for
continuous improvement within the incident and problem management organization. This is an excellent
opportunity for someone who likes technology and strives to ensure customer satisfaction.

Responsibilities:

• Provide guidance, recommendations, and support for continuous improvement within the incident and
problem management organization
• Regularly iterate on the problem management process using data gathered about the frequency and
severity of incidents
• Participate in the selection and implementation of service management software
• Keep abreast of developments in the world of ITSM, specifically new products, services, and standards
related to effective problem management
• Lead the problem management activities and discussions to determine the root cause of IT incidents
• Conduct root cause analysis meetings, including writing meeting agendas and facilitating the sessions
• Creatively assist in implementing a variety of root cause analysis techniques.
• Track and analyze trends in incident reports and generate statistical information to inform proactive
problem management
• Accurately record all diagnostics, communications, and resolutions within Service Management
toolsets
• Ensure Knowledge-base (KB) articles are kept current & contribute new KB articles based on known
problems and their resolutions
• Provide appropriate inputs to the Problem Management process, RCA preparation
• Develop an understanding of the organizational structure and infrastructure environment
• Handle conflict situations and make quick decisions while driving incidents
• Help manage and drive third parties to the quick resolution of incidents

Skills Requirement:

• Demonstrated experience with root cause analysis

• Sitting for extended periods
• Dexterity of hands and fingers to operate a computer keyboard, mouse, or power tools and to
handle other computer components
• Solid relationship management and performance management skills
• Ability to motivate and drive results from coworkers
• Exceptional interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills
 • Inquisitive personality: a desire to see the incident management process beyond the immediate
resolution of the incident
• Ability to research a wide range of computing issues as required.
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language to non-technical staff and end users
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
• Must be able to pass a Police background check

Certification & Education:

• College diploma or a university degree in a relevant field, or equivalent work

• ITILv4 Foundational
• HDI: Problem Management Principles, Incident Management Principles, Problem Management
Professional

Experience:

Experience managing information technology incidents and problems

Availability Requirements:

40-hour onsite work week

Monday – Friday (6:00 AM – 6:00 PM)
After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

Must be able to pass a Police background check

 Position: 3.1.8

Functional Area: IT Service Delivery Asset Technician

Functional Summary:

This position is responsible for receiving, processing, and tracking incoming and outgoing IT hardware, stock,
and materials; picking and filling order requests; inputting information into the ERP system (ITSM, CMDB);
inventory management; and maintaining a clean, organized, and safe warehouse.

Responsibilities:

• Receive, process, and manage incoming and outgoing product

• Receive service RMAs, verify shipments, create service case tickets, and assign ship dates
• Verify and keep records of incoming shipments
• Compare identifying information and count, weigh, or measures item of incoming shipments to verify
information against bills of lading, packing slips, invoices, orders, or other records
• Follow disposition IT asset management best practices (data wipe, hard drive removal, etc.)
• Track and manage service requests through the IT ticketing system
• Pull and stage inventory for hardware sales orders, verify, and distribute promptly
• Pull inventory/parts requisitions for technician parts requests, verify, and distribute promptly
• Put inventory away and ensure FIFO (first in, first out) is being followed; process Return Material
Authorizations
• Maintain product identification and location tagging; responsible for inventory assignment within
ERP/CRM, Configuration Management Database (CMDB), system
• Establish and maintain a clean, organized, properly labeled, and safe warehouse
• Follow safety protocol and identify safety hazards; comply with procedures, rules, and regulations
• Count, investigate differences, and post inventory adjustments based on a physical count
• Document damaged product(s)
• Contribute to Logistics team efforts and help in other areas as needed

Skills Requirement:

• Willingness to learn other functions and expand the role, if needed

• Dexterity of hands and fingers to operate a computer keyboard, mouse, or power tools and to handle
other computer components
• Proficiency with Microsoft Office and its related products; robust data entry skills
• Strong documentation skills
• Ability to absorb and retain information quickly
• High attention to detail and accuracy
• Exceptional customer service orientation
• Experience working in a team-oriented, collaborative environment
Certification & Education:

• Associate degree in Information Technology or related field or equivalent experience

• Certified Asset Management Professional (CAMP)
• Certified IT Asset Disposition (CITAD)
• Certified Hardware Asset Management Professional (CHAMP)
• CompTIA A+

Experience:

Receiving, processing, and tracking incoming and outgoing IT hardware, stock, and materials; picking
and filling order requests; inputting information into the ERP system (ITSM, CMDB); inventory
management; and maintaining a clean, organized, and safe warehouse.

Availability Requirements:

40-hour onsite work week

Monday – Friday (8:00 AM – 5:00 PM)
After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Work is typically performed in a light industrial environment

• Pallet jack and hi-lo experience
• Inventory management experience
• Must be able to lift 50 lbs. without assistance regularly, able to carry, push, pull, bend, and twist while
handling product
• Must be able to pass a Police background check
 Position: 3.1.9

Functional Area: Software Asset Administrator

Functional Summary:

The role of the Software Asset Administrator is to actively manage software assets within Gwinnett County.
This includes planning, monitoring, and recording software license assets to ensure compliance with vendor
contracts. The individual will assist in forming procurement strategies to optimize software spending across
the organization. The Software Asset Administrator will also develop and make recommendations to improve
procedures for tracking software to oversee quality control throughout their lifecycles. The Software Asset
Administrator will report directly to the Asset Manager.

Skills Requirement:

Acquisition and Deployment

• Handle acquisitions requests submitted by departments by working request tickets and

initiating shopping carts
• Check budget information for accuracy and availability
• Conduct and report software asset reconciliation and audit activities on a timely basis, including
financial, licensing, and maintenance/support reports
• Investigate software under consideration to determine ROI and total cost of ownership throughout the
product lifecycle
• Monitor and analyze trends in software spending to make recommendations for the future, and to
identify areas for possible savings and/or asset optimization
• Explore opportunities for maximizing or exploiting unused or partially used software assets to achieve
full efficiency and ROI from organization resources
• Participate in the evaluation of the software asset management process

Operational Management

• Track and maintain copies of software licenses, maintenance agreements, and vendor
contracts, according to processes and procedures currently in place
• Enter all software licenses into the configuration management system and ensure information
is up-to-date, accurate, and auditable
• Perform inventories and usage monitoring of all software assets and record all findings,
changes, physical location, and incidences of support
• Research industry best practices and compare them against the organization’s practices to
establish benchmarks for managing software assets
• Generate, distribute, and review relevant management reports
• Investigate and resolve exceptions and accuracy issues of the asset repository
• Research financial transactions for proof of purchase documentation

Certification:

Experience:

• 5 years direct work experience in a contract management or purchasing and procurement

 capacity, including all aspects of strategy development and execution
• Solid working knowledge of software licensing agreements for the following vendors: Microsoft,
Adobe, etc
• Strong familiarity and technical competence with asset management software and/or inventory-
tracking systems, such as Remedyforce Asset Management
• Solid working knowledge of current Software technologies
• General knowledge of contract regulations and laws
• Strong knowledge of accounting, finance, marketing, and logistics
• Strong attention to detail and accuracy
• Experience working both independently and, in a team-oriented, collaborative environment is essential
• Can conform to shifting priorities in organization requirements, product demands, and purchasing
timelines through analytical capabilities
• Persuasive, encouraging, and diplomatic
• Ability to deal tactfully with vendors, suppliers, and contractors who provide a broad spectrum of
products and services
• Ability to elicit cooperation from a wide variety of sources
• Strong written and oral communication skills
• Strong interpersonal skills
• Strong attention to detail
• Adept at conducting research into product- and service-related issues
• Must be able to learn, understand, and apply new technologies
• Customer service skills are critical
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to comprehend, interpret, and comply with organization policies and procedures

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.1.10

Functional Area: Asset Management Analyst

Functional Summary:

This position will ensure that ITS collects and maintains accurate Software Licensing and hardware asset
information in repositories to address budgeting, compliance & inventory, contracts, and cost.

Skills Requirement:

• Develop processes and procedures to automate the collection, storage and reporting of key asset data
so that the products can be managed across the enterprise in an effective manner.
• Provide analysis of the asset data that can be used to drive key business decisions.
• Work with Fiscal and IT Management to interpret asset agreements, determine use rights and provide
key terms and conditions summaries.
• Ensure compliance by comparing current and future usage plans with those rights
• Assist in resolving non-compliance issues
• Ensure existing and planned future usage complies with the use rights
• Assist in Enterprise License true-up & reconciliation
• Provide support during software publisher audits
• Assist with dispute resolution
• Recommend audit defense initiatives
• Provide assessments (work with appropriate managers) on pending or potential architectural changes,
outlining incremental license or maintenance costs due to change and pinpointing any potential cost
mitigation opportunities based on license use metrics or product use changes
• Identify savings opportunities through asset re-harvesting and license optimization
• Respond to requests from Asset Owners, end users, managers, developers, and team members for
specific IT Asset Management information
• Stays informed of new and updated asset license models and options for key vendor products Actively
assesses risk and cost reduction opportunities and makes recommendations to Asset Owners and
Asset Management leadership to optimize the asset portfolio

Certification:

• Bachelors in Computer Science, Information Systems/Technology, Engineering, or equivalent work

experience
• IAITAM or CSAM certification a plus

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
Required:

• Strong quantitative, analytical, problem solving skills, including the ability to accumulate, organize, and
assimilate large amounts of information.
• Knowledge of Asset Management principals / practices
• Strong written & verbal communication skills
• Strong cross-functional collaborative team skills

Desired:

• Knowledge of product use rights for publishers such as Oracle, Microsoft, Adobe, SAP, Symantec, IBM,
HP, etc.
• Understanding of Asset Management tools and technologies
• Ability to multitask
 Position: 3.1.11

Functional Area: VOIP Technician

Functional Summary:

This position requires skills in support of VOIP systems in a large environment. The duties associated with this
position include: physical wiring, physical device installation, basic configuration changes to existing device
configurations, troubleshooting, software installation.

Skills Requirement:

• Knowledge and practical understanding of network concepts such as Layer 2/ Layer 3 communication,
route maps, etc. required to understand and troubleshoot networks
• Experience with VOIP

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired

Experience:

Minimum - 1 year experience in supporting VOIP systems in a medium to large environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.1.12

Functional Area: VOIP Analyst

Functional Summary:

This position requires skills in support of VOIP systems in a large environment. The duties associated with this
position include physical wiring, physical device installation, basic configuration changes to existing device
configurations, device administration, system administration troubleshooting, software installation.

Skills Requirement:

• Knowledge and practical understanding of network concepts such as Layer 2/Layer 3

communication, route maps, etc. required to understand and troubleshoot networks
• Experience with VOIP

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired

Experience:

Minimum - 3 years of experience in administering and supporting VOIP systems in a medium to large
environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.1.13

Functional Area: Network Analyst

Functional Summary:

This position requires skills in support of routers, bridges, switches, firewalls, wireless devices, etc. to support a
large LAN/WAN environment. The duties associated with this position include: physical wiring, physical device
installation, basic configuration changes to existing device configurations, troubleshooting, software
installation.

Skills Requirement:

• Knowledge and practical understanding of network concepts such as Layer 2/Layer 3

communication, route maps, etc. required to understand and troubleshoot networks
• Experience with VLANs, Firewalls, Routers, VOIP

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired
• Wireless Specific Certification desired

Experience:

Minimum 2 years of experience in supporting local and wide area networks in a medium to large
network environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.1.14

Functional Area: Network Administrator

Functional Summary:

This position requires skills in configuration and support of routers, switches, firewalls, wireless devices, etc. to
support a large LAN/WAN environment. The duties associated with this position include physical wiring,
configuration of network devices from defaults, network monitoring, security administration, problem
determination, troubleshooting, software installation and customization. Advanced/to expert knowledge
required to support VOIP systems such as Avaya, Nortel, or Cisco.

Skills Requirement:

• Advanced knowledge of Cisco or similar industry standard hardware and configurations

• Advanced understanding of network protocols and wiring configurations
• Experience with VLANS, APN/MPN, VPN, Wireless
• Advanced knowledge of VOIP systems as required providing support and diagnosing problems
• Training in the configuration and support of network equipment

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired
• Wireless Specific Certification desired

Experience:

Minimum of 4 years of experience in supporting local and wide area networks in a medium to large
network environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.1.15

Functional Area: Network Engineer

Functional Summary:

This position requires skills in configuration and support of routers, switches, firewalls, wireless devices, etc. to
support a large LAN/WAN environment. The duties associated with this position include physical wiring,
configuration of network devices from defaults, network monitoring, security administration, problem
determination, troubleshooting, software installation and customization. Expert knowledge required to support
VOIP systems such as Avaya, Nortel, or Cisco. This position will serve as an escalation point for complex
network problems.

Skills Requirement:

• Expert knowledge of Cisco or similar industry standard hardware and configurations

• Expert understanding of network protocols and wiring configurations
• Experience with VLANS, APN/MPN, VPN, Wireless
• Expert knowledge of VOIP systems as required providing support and diagnosing problems
• Ability to lead a team and to mentor other team members
• Ability to understand and diagnose complex network environment
• Training in the configuration and support of network equipment

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired
• Wireless Specific Certification desired

Experience:

Minimum of 6 years of experience in supporting local and wide area networks in a medium to large
network environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.1.16

Functional Area: Network Architect

Functional Summary:

This position requires skills designing local and wide area networks including routers, switches, firewalls,
wireless devices, etc. in a large LAN/WAN environment. The duties associated with this position include
identifying and designing best of breed solutions to support business needs within budget constraints. The
duties associated with this position include LAN/WAN design, datacenter network design, security design
based on audit requirements.

Skills Requirement:

• Expert knowledge of Cisco or similar industry standard hardware and configurations. Expert
understanding of network protocols and wiring configurations.
• Experience with VLANS, APN/MPN, VPN, Wireless.
• Advanced knowledge of VOIP systems as required.
• Expert knowledge of organizational standards, well known operating standards and security
requirements (Sarbanes-Oxley, FIPS, NIST, HIPPA, CJIS) and standard audit methodology.
• Expert knowledge of LAN/WAN design best practices.
• Training in the configuration and support of network equipment

Certification:

• Cisco Certification desired

• VOIP Specific Certification desired
• Wireless Specific Certification desired
• Datacenter specific certification is desired
• Video specific certification is desired

Experience:

Minimum of 10 years of experience in supporting and 4 years of experience designing local and wide
area networks in a medium to large network environment.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 APPLICATIONS

APPLICATIONS-SAP

Position: 3.2.1

Functional Area: SAP Basis

Functional Summary:

This is a highly important position that includes the technical set up and maintenance of the SAP systems,
including: Installations, upgrades, trouble shooting, connectivity, database administration, SSL Certificate
Implementation, network, MS failover cluster HA support and knowledge of UNIX (AIX), Linux (Red hat) and
Windows OS.

Skills Requirement:

• Oracle and SQL database administration preferably 19c, SAP Bundle Patch installation, SAP system
optimization and health check analysis, SAP OSS functionality, multiple SAP system maintenance and
connectivity knowledge, SSL Certificate implementation, AIX and Windows OS administration
knowledge, System upgrade experience, Business Objects Administration. We have SAP technology
stack of SAP Enterprise Core Component (ECC), Business Intelligence (BI), Enterprise Portal (EP), CRM,
SRM, BOBJ, CUA, Redwood, MDM, JAVA systems.

Key Responsibilities:

• Integrate the SAP technologies, products, and infrastructure components to run the best in class to
deliver business value
• Provide technical solutions to meet the Gwinnett County requirements, improve system performance
and address chronic issues in a multi-instance SAP Environment
• Strong hands-on experience with SAP Basis tasks such as calculating strategic requirements and
implementing landscape and infrastructure, capacity planning (sizing), high-availability with MS cluster
and disaster-recovery, system restore from backup, work with storage team to resolve backup failures,
SAP upgrades, System refresh & client copies and Basis administration.
• Strong knowledge of UNIX, Linux and Windows operating systems. Knowledge should include
performance analysis and debugging. Good knowledge on HA/DR technologies including maintenance
of HA/DR solutions. Strong knowledge of Oracle Database Administration. Deep knowledge including
performance query analysis, SQL Trace analysis, long running job verification, sizing, HA/DR, and
storage/disk design of Oracle.
• Strong experience with planning, design, installation, and technical configuration of SAP modules and
components. Experienced with complex SAP and non-SAP technical integration and monitoring
solutions for SAP applications and platforms. Strong knowledge of Instance, database and query tuning
to improve the performance of the database/application.
• Strong experience with operations of Mid-large-scale SAP landscapes. Ability to work individually (self-
motivated) and within a team environment. Experience managing multiple IT initiatives and multiple
 teams defining systems strategy, developing systems requirements, testing, training, defining support
procedures and implementing practical business solutions under multiple deadlines.
• Adept at designing and implementing technology-enabled business solutions for a government agency
as part of a high-talent team and as a team member or a team lead on at least 3+ full cycle SAP
Implementations/Upgrade projects.
• Ability to communicate effectively with management by providing status information. Strong business
acumen and customer focus, with excellent leadership communication and presentation skills.
• Conveys information with clarity and directness, ensuring the message is understood across diverse
teams.
• Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with
decisiveness and collaborative problem-solving skills. Quickly and accurately identifies even subtle
interrelationships and patterns among a variety of problems and issues.

Certification:

SAP Certification (Basis or NetWeaver) on Oracle DB

Experience:

5 years SAP Basis in a similar environment to Gwinnett County.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administrations, design, and architecture.
 Position: 3.2.2

Functional Area: SAP Middleware Developer

Functional Summary:

This position requires advanced to expert knowledge and experience of SAP middleware administration and
troubleshooting with ECC to SRM & CRM Middleware.

Skills Requirement:

Strong knowledge and experience in:

• Strong ABAP development knowledge

• SAP Workflow experience
• Initial and Delta loading
• Sites, Subscriptions, Publications
• Replication Objects
• Bdocs Modeling
• Queue creation and monitoring
• Debugging ECC to SRM & CRM middleware issues

Certification:

SAP Certification

Experience:

Minimum required – 5 years experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design and architecture
 Position: 3.2.3

Functional Area: SAP Security

Functional Summary:

Maintain and administer the SAP Security environment, including the development, implementation, and
management of SAP Security Roles, to establish secure and compliant business processes, utilizing security
administration tools in key SAP programs; work with internal team to maintain a secure, compliant
environment; remain aware of available security tools; ensure role creation is done using best industry
practices.

Skills Requirement:

• Create and develop new roles for on-going Projects throughout all departments.
• Troubleshoot authorizations using transaction SU53 in all ABAP systems.
• Understanding on how transports work in SAP.
• Understand and know how to create RFC’s.
• Working knowledge of SAP License Management.
• Understanding and experience with User Access Audit.
• Experience with Segregation of Duties (SOD) conflicts and sensitive access risks.
• Working knowledge of CUA, adding/removing users’ profile and across landscape.
• Create and editing analysis authorizations for BW reporting team.
• Working knowledge of Java System SAP NetWeaver Enterprise portal 7.5.
• Knowing how to create composite roles.

Design and maintenance of security environment in some or all the following:

• ECC 6.0 or higher, SRM, CRM, BW/BI Experience

• Knowledge of CUA
• SAP Security Module.

Certification:

SAP Certification

Experience:

Minimum of 5 years’ experience in Security

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:
• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design and architecture
 Position: 3.2.4

Functional Area: SAP ABAP Developer

Functional Summary:

• The SAP ABAP Developer applies technical skills to SAP products, including ECC, Business Warehouse,
and New Dimension products (CRM, SRM, HR, SAP Enterprise Portal, SEM, etc.), and database and
operating system technical skills to maintain the integrity of the Gwinnett County SAP landscape
environments.
• Plans, analyzes, develops, programs; modifies, tests, debugs, and implements complex computer
systems; defines requirements for creative, logical, and effective solutions; confers with management
to determine feasibility of recommendations
• Assists with problem and/or process identification and definition; analyzes system problems and takes
corrective actions
• Provides technical direction in information modeling concepts, data access, information system
interfaces, and reporting tools
• Maintains and administers databases and associated tables
• Evaluates hardware and/or software for improvements and possible modifications; plans and develops
third party systems deployment; trains users
• Develops and documents data standards; prepares documentation for new systems and system
modifications in accordance with established County standards and procedures

Skills Requirement:

• Working knowledge of any of the following SAP modules/systems: SRM 7.0, CRM 7.0, BW 7.0, SEM 3.1,
ECC 6.0 modules including HR, FI, CO, MM, FM, Treasury, FM, IS Utilities / Print Workbench, ESS, MSS;
workflow
• SAP Enterprise Portal 7.0 knowledge
• Solid knowledge of user exits, dialog programming, interface programming, BADIs, BAPIs, BDC, EDI,
RFC, IDOCs, SAP Scripts, ALE, Smartforms, Workflow, Web-UI, and Web Dynpro
• Advanced database management principles
• Applicable programming principles and/or languages
• System development processes and tools
• Application development processes and tools
• Evaluating hardware and software applications
• Developing, testing, and debugging programs
• Identifying, researching, and resolving complex technical issues
• Documenting procedures and technical information related to functional specifications
• Multiple SAP project experience is required; including performing related research and analysis,
managing vendor support, and determining requirements

Certification:

SAP Certification
Experience:

• 5 years SAP ABAP Development or related development experience

• 5 years of hands-on experience in system administration, installation, upgrade, and advanced
troubleshooting
• 3 years of experience as a technical/functional lead including project management skills, leading at
least one project to successful and on time completion
• Workflow and/or Web-Dynpro experience a plus

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Project management principles

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.5

Functional Area: SAP WebDynPro Developer

Functional Summary:

• The SAP ABAP Developer applies technical skills to SAP products, including ECC, Business Warehouse,
and New Dimension products (CRM, SRM, SAP Enterprise Portal, SEM, etc.), and database and
operating system technical skills to maintain the integrity of the Gwinnett County SAP landscape
environments.
• Plans, analyzes, develops, programs; modifies, tests, debugs, and implements complex computer
systems; defines requirements for creative, logical, and effective solutions; confers with management
to determine feasibility of recommendations.
• Assists with problem and/or process identification and definition; analyzes system problems and takes
corrective actions
• Provides technical direction in information modeling concepts, data access, information system
interfaces, and reporting tools.
• Maintains and administers databases and associated tables
• Evaluates hardware and/or software for improvements and possible modifications; plans and develops
third party systems deployment; trains users
• Develops and documents data standards; prepares documentation for new systems and system
modifications in accordance with established County standards and procedures

Skills Requirement:

• Working knowledge of any of the following SAP modules/systems: SRM 7.0, CRM 7.0, BW 7.0, SEM 3.1,
ECC 6.0 modules including HR, FI, CO, MM, FM, Treasury, FM, IS Utilities 6.0 / Print Workbench, ESS,
MSS; workflow
• SAP Enterprise Portal 7.0 knowledge
• Solid knowledge of user exits, dialog programming, interface programming, BADIs, BAPIs, BDC, EDI,
RFC, IDOCs, SAP Scripts, ALE, SmartForms, Workflow, Web-UI, and Web Dynpro
• Advanced database management principles
• Applicable programming principles and/or languages
• System development processes and tools
• Application development processes and tools
• Evaluating hardware and software applications
• Developing, testing, and debugging programs
• Developing, installing, and configuring technological platforms, networks, and systems
• Identifying, researching, and resolving complex technical issues
• Documenting procedures and technical information related to functional specifications
• Multiple SAP project experience is required; including performing related research and analysis,
managing outside consultants, and determining requirements
Certification:

SAP Certification

Experience:

• 5 years SAP ABAP WebDynpro development

• 3 years of experience as a technical/functional lead including project management skills, leading at
least one project to successful and on time completion
• Workflow experience a plus

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.6

Functional Area: SAP SRM / MM Functional

Functional Summary:

• Gather and study business requirements related to procurement or financial processes and provide
solutions in SAP SRM.
• Provide daily production support of SRM or FI; Set up and maintain configuration in SAP related to
break fixes and enhancements; Research and troubleshoot issues related to the application and
provide solutions.
• Work as a liaison between end users and developers; Write functional specifications for production
break fixes and enhancements; Perform end to end testing of fixes and enhancements, including the
creation of test plans and test scripts.
• Create training documentation and conduct user training; Work with SAP and other software vendors to
install solutions and resolve issues; Work closely with other SAP Teams including Security, Basis,
ABAP, CRM, BW, FI-CO, MM/WM and FM/GM on projects and integration issues.
• Serves as a lead to staff or project lead to include assigning and monitoring work and providing
direction. May serve in the supervisor’s absence; Plans, analyzes, develops, programs, modifies, tests,
debugs, and implements complex computer systems; defines and develops requirements for creative,
logical, and effective solutions; confers with management to determine feasibility of recommendations;
Troubleshoots and resolves problems and/or process identification and definition. Analyzes system
problems and takes corrective action.
• Provides technical direction in complex information modeling concepts, data access, information
system interfaces, and reporting tools; Maintains and administers databases and associated tables to
include creating scripts, scheduling database activities and reloading data to include data recovery
plans.
• Maintains security access to computer system information and reviews system/database tools for
functionality, status, and applicability; Manages complex projects to include performing related
research, performing analysis, preparing bids, selecting vendors, managing outside consultants, and
determining requirements.
• Develops and documents data standards; prepares documentation for new systems and system
modifications in accordance with established County standards and procedures.
• Prepare and analyze a variety of system reports and makes recommendations on system upgrades.
• Evaluates hardware and/or software for improvements and possible modifications; plans and develops
third party systems deployment; trains users; performs other duties of a similar nature or level.

Skills Requirement:

• SAP SRM and MM/WM configuration and functional support knowledge

• SAP E-Sourcing, E-Procurement knowledge; SRM organization structure knowledge
• MDM Catalog management experience
• Workflow knowledge
• Knowledge of integration points to other modules, particularly SAP MM, A/P and FM
• Ability to design solutions that incorporate best business practices based on users requirements
 • Ability to adhere to schedules and project timelines and communication of issues/problems that may
impact ability to meet objectives
• Ability to work with business users as well as technical support personnel and communicate effectively
with both
• Database management principles
• System/Application development processes; Project management principles; Application development
processes and tools, analytical methods, prioritizing work, evaluating hardware and software
applications
• Analyzing processes, information, and data; Managing projects
• Identifying, researching, and resolving complex technical issues
• Documenting procedures.
• Communicating technical information to a non-technical audience
• Communication, interpersonal skills as applied to interaction with coworkers, supervisors, the general
public, etc. sufficient to exchange or convey information and to receive work direction.

Certification:

• SAP Certification

Experience:

• Five years of experience in an application support environment, similar to Gwinnett County, from a
functional or techno-functional perspective. SAP SRM, MM/WM, experience required.
• Experience conducting requirement gathering interviews and workshops with end users.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.7

Functional Area: SAP ISU Functional

Functional Summary:

The Gwinnett County SAP ISU/CRM team needs an ISU/CRM Functional Administrator with 5+ years of
experience. In addition to projects, we will also be completing Enhancements and/or Support Packs. Other
additional ISU related assistance during this period may be requested. All resources will be required to work
on-site the full week.

• Strong analytical, problem-solving, and critical thinking skills. Ability to absorb information about
internal customer needs, analyze and implement recommendations
• Self-driven individual that has the desire to solve problems and work with team members on designing
solutions to enhance the services we provide to our customers
• Interact daily with internal customers across all lines of business to analyze business processes,
define business requirements and make recommendations by considering costs, time, and resources
• Consult with programmers to evaluate interfaces between hardware and software, develop
specifications and performance requirements, and/or resolve internal customer problems
• Develop documentation for appropriate SAP applications
• Confer with IT or project managers to obtain information on limitations or capabilities for IT projects
• Consult with internal customers or other business units on project status, proposals, or technical
issues, such as software system design or maintenance
• Develop or direct software system testing or validation procedures

Skills Requirement:

• Must have led four or more Full SAP Lifecycle Implementation

• Design, configure, test, deliver and maintain SAP Industry Specific Solutions for Utilities (IS-U)
Customer Relationship & Billing (CR&B), and other IS-U modules.
• Configure and test the SAP IS-U CR&B components needed to support our customer service and billing
requirements; work as a member of a team to integrate these systems into the overall SAP Customer
Relationship Management and Billing (CR&B) solution.
• SAP ISU/CCS with a deep understanding of ECC to CRM integration, this includes middleware.
• Deep knowledge of Utility business processes and basic to complex ISU functionalities.
• Understanding of middleware/integration with other ISU modules/components (ex. FI-CA, Device
Management, Billing (Configuration), Invoicing, Master Data, Technical Data, Work Order Management,
etc.)
• Knowledge of CRM – Contract Management, BSP Component Workbench, Web Interfaces, Workflow,
etc.
• Knowledge of CRM and ISU data model and able to prepare Functional specifications, Business
Process documentation, and RICEFW.
• Provide end user support and troubleshooting assistance through hands-on resolution. Ensure all
issues are logged within agreed timeframe.
Certification:

SAP Certification

Experience:

• Five years of experience in an application support environment, similar to Gwinnett County, from a
functional or techno-functional perspective. SAP ISU experience required.
• Experience conducting requirement gathering interviews and workshops with end users.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good analytical and problem-solving skills; Good interpersonal and presentation skills for interacting
with team members and clients
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.8

Functional Area: SAP FI Functional

Functional Summary:

This position requires advanced to expert knowledge working in a SAP environment as a consultant or a SME
in a project team. In addition, the candidate should have worked on one complete life-cycle implementation.
This individual should have demonstrable skills of interfacing with customers to determine business
requirements, and have good business process knowledge of how these processes impact the solution.
Hands-on configuration experience in the core module identified below is key and the ability to demonstrate
that they have depth in their core module of expertise and breathe across other integration points of the SAP
modules. The individual should be capable of leading small teams of 3-5 resources and able to deliver
solutions with minimal guidance from project managers. Strong writing and documentations skills required.

Skills Requirement:

• FI. Financial accounting

• CO. Controlling
• EC. Enterprise controlling
• IM. Capital investment management
• TR. Treasury
• FM Funds Management
• Leads a cross-functional team that analyzes, designs, and implements the architecture of projects to
meet solution needs; leverages resources from different teams to ensure that customer needs are met
• Assists in the analysis of new and existing architectures to ensure engineering platforms meet
reliability expectations to enhance customer satisfaction
• Assists in the design of overall system and solution architecture, system integration, and
implementation strategy to deliver an integrated solution which meet customer needs
• Generates conceptual, logical, and physical architectures, system documents, testing analyses, test
plans, and risk assessments for a single client to ensure sound architecture which meets client needs
• Identifies existing and potential issues and design matters in overall system and solution architecture;
implements solutions to ensure that best practices and processes are followed and enhanced
• Assists in researching technological advancements to ensure that solutions are continuously improved,
supported, and aligned with industry and company standards

Certification:

SAP Certification

Experience:

• Five or more years of solution analysis experience

• Experience working with client business processes
• Experience working with the technology industry and technology architecture

Availability Requirements:
 Monday – Friday (8AM-5PM)
After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design and architecture
 Position: 3.2.9

Functional Area: SAP HR Functional

Functional Summary:

• This position requires expert knowledge of configuration and support in SAP for Personnel
Administration, Personnel Development, Organizational Management, Benefits Administration, Training
and Event Management, Travel, Time Administration including CATS, Employee Self Service, Manager
Self Service, Fiori
• Experience should include all aspects of benefit plan design including eligibility rules, costs,
enrollments, etc. for health and welfare plans, defined benefit, defined contribution, other fringe
benefits, ACA, and Cobra administration.
• Ability to write functional specifications, experience interfacing with external systems.
• Integrate the components, personnel development performance appraisals, and succession planning
with the organizational management and master data depending on the scope of the project.
• Special knowledge of Public Sector Administration and of Public Law.
• Creation of feasibility studies, conceptual design, and business blueprints.
• Integration of the cross-application time sheet module using ESS and the integration function in FI/CO
• Integration of SAP with third party applications including Neogov, uPerform, Nakisa
• Support in the areas such as migration, interfaces, authorizations, and customer specific modifications

Skills Requirement:

• ECC 6.0 experience

• Excellent knowledge of SAP HR functionality
• SAP HR Personnel Admin, Personnel Development, Organizational Management, Benefits
Administration, Time Management, Training and Event Management, Travel Management, Employee
Self Service, Manager Self Service, Fiori
• Experience implementing SAP public sector functionality

Certification:

SAP Certification

Experience:

• Minimum 5 years hands on SAP HR Configuration experience.

• Minimum of one public sector project
• Knowledge in personnel administration, benefits administration, personnel development, organizational
management, Employee/Manager Self Service
Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Interpersonal and presentation skills for interacting with team members and clients
• Project management skills
• Analytical and problem solving skills
• Verbal and written communication skills
• Data administration, design and architecture
 Position: 3.2.10

Functional Area: SAP Payroll Functional

Functional Summary:
• This position requires advanced knowledge of configuration and settings in SAP for Payroll and Time
Management. Knowledge of SAP HCM modules and the interaction between payroll/time – OM, PA,
ECM, Benefits as well as MSS/ESS.
• Ability to gather and study business requirements related Payroll and Time Management and write
functional specifications.
• Provide day-to-day production support of full cycle from initial time entry to payroll, to posting to the
general ledger to reporting.
• Set up and maintain configuration in SAP related to break fixes and enhancements including BSI.
• Research and troubleshoot issues related to payroll and time management applications and provide
solution(s)
• Work as liaison between end-users and developers
• Write functional specs for production fixes and enhancements
• Perform end to end testing of fixes/enhancements including creation of test plans and test scripts
• Create training documentation and conduct training
• Work with SAP and other software vendors to install solutions and resolve issues
• Work closely with other SAP teams including Security, Basis, Development, CRM, BW, FI-CO, MM/WM
and FM/GM on projects and integration issues

Skills Requirement:

• SAP ECC 6.0 Payroll and Time configuration and functional support experience
• Payroll/Time implementation and/or upgrade experience preferred
• SAP Payroll and Time-specific knowledge and experience should include configuration of A/A types,
wage types, tax models, off-cycle activities, payroll and time rules and schemas, garnishments,
remuneration statements, check printing/direct deposit, FI postings, third party remittance and tax
reporter.
• Knowledge of BSI and configuration
• Knowledge of SAP HR data migration tools
• Knowledge of SAP workflow strategies
• Knowledge of integration points to other modules including Organizational Management, Benefits,
Personnel Administration, Materials Management, FI-CO, Funds Management and BW
• Experience conducting requirement gathering interviews and workshops with end users
• Good understanding of ABAP principles
• Ability to work well as team lead, managing priorities, user communication etc.
• Ability to design solutions that incorporate best business practices with users requirements
• Ability to adhere to schedules and project time lines and communication of issues/problems that may
impact the ability to meet objectives
• Ability to work with business users as well as technical support personnel and communicate effectively
with both
• Business experience working in a procurement environment, preferred
• Knowledge of federal, state and local purchasing laws and regulations preferred
Certification:

SAP Certification

Experience:

Minimum of five years of experience implementing and supporting large scale or enterprise
applications from a functional or techno-functional perspective. SAP Payroll/Time experience
required.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.11

Functional Area: SAP CRM Functional

Functional Summary:

This position requires technical setup and configuration for SAP CRM functionality.

Skills Requirement:

• 5 years of SAP CRM functional experience CRM 7.0/WebUI

• Strong knowledge to configure service modules
• Solution design skills from business requirements
• CRM org structure management experience
• CRM Master data management experience
• Workflow design and middle ware configuration knowledge
• 5 years of hands-on experience in business system administration, installation, upgrade, and advanced
troubleshooting
• 3 years’ experience as a technical/functional lead including project management skills leading multiple
projects to successful and on time completion

Certification:

SAP Certification

Experience:

Minimum of 5 years’ experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.12

Functional Area: SAP BW / BI Developer

Functional Summary:

The Gwinnett County SAP BW/BI team needs a BW/BI technical Consultant with 7+ years of experience for a
short-term contract as we are in the process of completing multiple projects in our ECC/SRM/CRM/BW/BOBJ
environment. In addition to project we will also strive to fulfill the enhancements requested by our customers to
improve the system. Other additional BW/BI related assistance during this period may be requested.

Experience:

• Must have lead 3 or more full SAP System Development Lifecycle Implementations
• A minimum of 7 years of experience in: SAP BW/BI, BOBJ Report Development
• Experience in design, development, and testing of custom solutions to support business process
requirements in P2P process is necessary
• 3+ years of hands-on experience with BI Tools such as Crystal, Webi, dashboards development,
Universe, BO Analysis, Power BI, Crystal Reports
• A minimum of 5 years of ECC & SRM extractors knowledge: HR, SD, FI, COPA PP, SRM, WM and ISU
• 3+ year experience as a technical/functional lead including project management and configuration
skills leading at least one project to successful and on time completion
• Self-starter who enjoys working with data-centric technologies, keeping up with the latest trends and
always looking for innovative solutions to solve business requirements
• Provide end user support and troubleshooting assistance through hands-on resolution. Ensure all
issues are logged within agreed timeframe

Responsibilities:

• The selected candidate will design, develop, configure, test, and maintain SAP BW/BOBJ software
solutions based on customer requirements, using development standards and software development
lifecycle process. Daily tasks may include requirements analysis, design, planning, programming,
testing, documentation, error/exception handling, performance improvements and 24/7 Support. This
role will involve data management and integration, report development and analytics in both relational
(OLTP) and analytical (OLAP) environments.
• Interact with business to gather requirements, prioritize work, develop enhancements to the existing
system, coordinate testing, and perform change management/training for BW/BI reporting and
applications. Design comprehensive BI solutions, translating complex requirements into an optimal BI
design. Design processes to minimize data quality risks and proactively identify potential data issues.
• Build and Enhance BI/BW objects such as InfoObjects, Transformations, DTPs, InfoProviders (DSOs,
InfoCubes, and Multiproviders) and Process Chains. Monitor BI loads, communicate, and troubleshoot
issues with data integrity/data design plus troubleshoot functional and technical software issues.
Perform routine program modifications, performance tuning, problem solving, debugging, and unit
testing.
• Create BEx queries, workbooks, key figures, and variables. Develop ABAP code including user exits,
function modules and start/end/expert routines.
 • Build Business Objects reports (4.1/4.2) using Analysis Edition for MS (Analysis/MS), Analysis Edition
for OLAP (Analysis/OLAP), Crystal 2013, Crystal for Enterprise, Web Intelligence (Webi) and Design
Studio with BW data and non-SAP data.
• Create Business Objects Universe as the data source with SAP and non-SAP data using Information
design tool and develop reports based on Universe Data source.
• Support the training of BI Power Users. This includes BEx queries, Webi, Analysis/OLAP, Analysis/MS
and dashboards developed with Design Studio
• Build our current BW landscape to include non-SAP data sources.
• Prepare project related documentation (functional design, technical design, test scripts) during the
different stages of a project
• This position requires a strong customer service attitude, attention to detail and quality, the ability to
multi-task, a team focus, strong interpersonal skills and adherence to firm IT standards and change
management procedures.
• The BI team works across departments to build common strategic frameworks that supports the
overall business analysis capability of the firm.
• Keeps the project manager, supervisor and manager informed about customer pain points, project
status, system improvements, and ways to be innovative and provide better solutions to customers.
• Clearly communicate any system issues to management and/or customers that can be understood
• Maintain ticketing system with up to date solutions and clear record of activities
• Must be able to lead projects and suggest new functionality for our growing customers
• Additional responsibilities specified by Management

Certification:
SAP Certification

Experience:

Minimum Required - 5 years’ experience in SAP Business Warehouse using Business Objects.

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:
• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem solving skills
• Good verbal and written communication skills
• Ability to manage projects (meeting minutes, project plans, communicate with the business, prioritize,
and assign tasks, etc.)
 Position: 3.2.13

Functional Area: SAP BOBJ 4.2 Report Writer

Functional Summary:

This position requires advanced-to expert knowledge of SAP Business Objects. The experience should include
but is not limited to knowledge of reporting for SAP ECC HR, ISU, Finance, MM, CRM, BW and SRM.

The BOBJ developer will be responsible for analysis, design, and development of Universes, Crystal, WEBI and
dashboards reporting.

Responsibility includes managing BOBJ projects and leading the reporting team to implement and follow best
practices and standards.

Skills Requirement:

• A proven track record for leading and executing complex BI reporting

• Ability to work closely with business owners to define requirements, make alternate suggestions and
deliver quality results
• Strong Business Objects report and dashboard design and development skills
• Deep knowledge of Universe architecture and design
• Business Objects administrative knowledge
• Promoting reports from development to production environment
• Business Objects user access management
• Business Objects security patch upgrade experience
• Experience implementing self-service reporting solutions for the business
• Experience with performance tuning Business Objects
• Experience in data warehouse design, development, and deployment

Certification:

SAP Certification

Experience:

Minimum of 4 years’ experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed
Special Qualifications:

• Ability to manage projects (meeting minutes, project plans, communicate with the business, prioritize
and assign tasks, etc.)
• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.14

Functional Area: SAP Web Applications Developer

Functional Summary:

This position requires advanced-to expert knowledge and experience in the development of Internet and
Mobile based technologies. The experience should include new development along with routine maintenance
of existing sites. Expertise in migration of content from one development platform to another is desired. The
position is responsible for web portal enhancements, configuration and development activities and requires
extensive experience in application development using Java, J2EE and Liferay DXP (Liferay Portal 7.0).

Skills Requirement:

• Expertise in web portal and web application development in Liferay DXP (Liferay Portal 7.0)
• Expertise in developing e-commerce applications and integrating with payment gateways using PCI
compliance standards
• Analytical and conceptual thinking, integration and problem solving skills
• Communication skills – ability to communicate fluently, in both verbal and writing, to Project Managers,
business customers and IT management
• Good UML skills and ability to facilitate OO/J2EE design, following best practices and design patterns
• Strong ability to develop solutions for technical issues and problems

Certification:

Java Certification is preferred

Experience:

• 8 + years of experience in the application design and development using Java SE, J2EE and Design
Patterns
• 8 + years of web application integration and management
• 3 + years of development experience in responsive design of Web applications
• 8 + years of development experience in CSS, HTML and JavaScript
• 3+ years of experience in using or develop Web services
• 5+ years of database development experience with SQL and Oracle database experience
• 3+ experience on Web Portal design and development, including Web content management

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:
 Position: 3.2.15

Functional Area: SAP Web Applications Lead Developer / Architect

Functional Summary:

This position is responsible for the full systems development lifecycle from requirements gathering through
implementation of software architecture solutions. The individual provides overall direction and leadership in
the identification, analysis, evaluation, and recommendation of efficient technologies.

Skills Requirement:

• Provide architectural solutions/designs to project teams for implementation

• Provide technology architectural assessments, strategies, and roadmaps
• Work with application developers, users, operational leadership, and subject matter experts to
understand current and future operational data analysis goals. Recommend modern technology
solutions to meet those goals
• Extensive knowledge of Java & J2EE Technologies (Servlets, JSP, EJBs), integration techniques (JDBC,
Web Services, JMS, etc.) and Web technologies (HTML, CSS and JAVA SCRIPT).
• Utilize analytical, process, and/or technical skills to configure the architecture in order to meet project
objectives and deliverables
• Collaborate with the customer's operations and technology leadership on future analytic goals and
design a technical architecture to meet those goals

Certification:

Liferay Certification is preferred

Experience:

• 8+ years of experience in technology consulting, enterprise and solutions architecture and architectural
frameworks
• Liferay DXP experience with architecting and implementing Liferay Portal and developing portlets
(using Liferay SDK and/or JSR 286), OSGi, themes, hooks, and extensions
• Proven experience with web development technologies including HTML4/5, CSS, JavaScript, JQuery
• Experience with modern full stack UI development frameworks such as Angular, Node.js, Bootstrap etc.
• Extensive exposure on portal security configurations & SAML integrations

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed
Special Qualifications:

• Successful teamwork experience & demonstrated leadership abilities

• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Experience with authoring, editing and presenting technical documents
 Position: 3.2.16

Functional Area: SAP Development Architect

Functional Summary:

This position requires technical setup and configuration for SAP CRM, ECC, and SRM systems. Manage
Technical architecture analysis, research, design, configure, and development of new functionality and
integration with key applications and services under SAP ecosystems and third-party applications.

Skills Requirement:

• 15+ years of ABAP, ABAP WebDynPro, WebUI, Workflow, Web Services (REST/SOAP) development
experience of which 10+ years as a development architect
• Excellent functional knowledge in SAP CRM, FI/CO/FM/MM/WM, SRM Procure to Pay process, and
contract management, MDM catalog management.
• Good technical knowledge of SAP Enterprise portal maintenance
• Provide architecture and design guidance to the development and functional teams
• Ensure technical integrity of projects, making sure that common technical elements are leveraged, and
that work is not duplicated.
• Participate in the product roadmap and product strategy definition.
• Hold self and others accountable to the committed deadlines and ensure successful deliverables
• Act as a mentor, coach, and provide training to FTEs and consultants by sharing solution and technical
expertise.
• Solution design skills from business requirements
• Workflow design and middle ware configuration knowledge
• 15+ years of hands-on experience in business system administration, installation, upgrade, and
advanced troubleshooting
• 10+ years’ experience as a technical/functional lead including project management skills leading
multiple projects to successful and on time completion

Certification:

SAP Certifications

Experience:

Minimum of 15 years’ experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed
Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.17

Functional Area: SAP ISU Solutions Architect

Functional Summary:

The Gwinnett County SAP ISU/CRM team needs a senior IS-U solution architect with 15+ years of experience
for a short-term contract as we are in the process of completing multiple projects in our ECC 6.0 environment.
In addition to projects, we will also be completing Enhancements and/or Support Packs. Other additional ISU
related assistance during this period may be requested. All resources will be required to work on-site the full
week.

Responsibilities:

• Take ownership of the overall solution design and ensure that system requirements are translated
effectively into solutions, including review and assurance of Service Provider design documentation
• Ensure that solutions are implemented in a way that meets the original business/IS strategy
requirement: analyze business challenges and define business processes required to meet customer
requirements
• Identify opportunities to transform business and system processes by leveraging standard IT solutions
• Assure that core elements of the design conform to standards and design principles
• Accountable for creating Architectural artefacts and driving resolution of issues that lie behind the
system requirements
• Driving impact assessment of any change requests to requirements providing input to the Program
Management Team and Change control board on changes in scope and solution
• Articulate any system or plan impact and manage design of a solution that integrates correctly with the
wider IT systems and strategy. Ensure service providers and service integrators meet the needs
identified in change requests in an effective and cost-efficient manner
• Participate in design authority forums and Architecture review boards to provide direction and make
design decisions
• Supporting the design and development of operational processes, aligned to service provider contract
requirements
• Act as a mentor, coach, and provide training to FTEs and consultants by sharing solution and technical
expertise skills

Requirement:
• Strong Demonstrable SAP Experience including full end to end project lifecycle in Water
implementations

Skills Requirement:

• 15+ years of ISU experience

• A proven track record in the field of SAP Utilities Solutions e.g., CRM/CCS, ISU Billing, EDM
Invoicing, Device Management, FICA
• Experience of architecting SAP IS-U Customer Care & Billing Solutions
• Ability to develop and maintain solution architecture documents, establish policies & standards
to meet the developing needs of the business
 • Ability to understand business requirements and manage conversion into designs, configuration
& functional specification whilst maintaining integrity of overall application design
• Knowledge of overall IS-U data design end to end
• Ability to assess emerging business & regulatory changes and articulate how these can positively
impact your client

Certification:

SAP Certifications

Experience:

Minimum of 15 years’ experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 Position: 3.2.18

Functional Area: SAP Solution Architect

Functional Summary:

This position requires technical setup and configuration for SAP CRM, ECC, and SRM systems. Manage
Technical architecture analysis, research, design, configure, and development of new functionality and
integration with key applications and services under SAP ecosystems and third-party applications.

Skills Requirement:

• 15+ years of SAP CRM functional experience of which 10+ years as a solution architect and CRM 7.0
WebUI
• OR 15+ years of SAP FI/CO/FM functional experience of which 10+ years as a solution architect
• OR 15+ years of SAP SRM functional Procure to Pay and contract management experience of which
10+ years as a solution architect
• OR 15+ years of SAP HCM functional experience of which 10+ years as a solution architect
• OR 15+ years of SAP Payroll/Benefits functional experience of which 10+ years as a solution architect
• Provide architecture and design guidance to the development team
• Ensure technical integrity of projects, making sure that common technical elements are leveraged, and
that work is not duplicated.
• Participate in the product roadmap and product strategy definition.
• Hold self and others accountable to the committed deadlines and ensure successful deliverables
• Act as a mentor, coach, and provide training to FTEs and consultants by sharing solution and technical
expertise.
• Solution design skills from business requirements
• Workflow design and middle ware configuration knowledge
• 15+ years of hands-on experience in business system administration, installation, upgrade, and
advanced troubleshooting
• 10+ years’ experience as a technical/functional lead including project management skills leading
multiple projects to successful and on time completion

Certification:

SAP Certification

Experience:

Minimum of 15 years’ experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:
• Good interpersonal and presentation skills for interacting with team members and clients
• Good analytical and problem-solving skills
• Good verbal and written communication skills
• Good skills in data administration, design, and architecture
 APPLICATIONS- ORACLE

Position: 3.3.1

Functional Area: Oracle Fusion Finance Functional Lead

Functional Summary:

As an Oracle Fusion Finance Functional Lead within the ERP Oracle team, you'll be the strategic interface for
implementation, configuration, solution design, and support. Responsibilities include defining requirements,
configuring and maintaining the finance module, and collaborating with IT groups and business users. You'll
ensure clarity for Developers on business and functional specifications.

Skills Requirement:

• Serve as a functional analyst/expert for new implementations.

• Perform gap analysis, solution design, and translate client requirements into optimal solutions.
• Conduct workshops and create functional specifications for reports, extensions, and integrations.
• Drive data conversion strategies and oversee customization development.
• Configure application modules and demonstrate functionality.
• Coordinate user testing and deployment, assess production readiness.
• Prepare reports and documentation related to IT plans, projects, and achievements.

Certification: Oracle Fusion Financials Certification is a plus.

Experience: The candidate should have at least five years of experience in Oracle Fusion ERP support,
implementation, and upgrades. They should have completed one full Oracle Cloud Financials implementation
as a Functional Lead, preferably in the Public Sector. The ideal candidate should also have experience in
supporting accounting functions within Oracle ERP and proficiency in handling medium to large-scale Oracle
Fusion Cloud Solution implementations, specifically with modules such as GL, Payables, Receivables,
Purchasing, Procurement, Expenses, Asset, Collections, and Cash Management.

Availability Requirements:

Onsite: Monday – Friday (8AM-5PM)

Term:

This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 Position: 3.3.2

Functional Area: Oracle Fusion HCM Functional Lead

Functional Summary:

As an Oracle Fusion HCM Functional Lead within the ERP Oracle team, you'll be the strategic interface between
the business and implementation, configuration, solution design, and support. Your role includes defining
functional requirements, configuring the HCM module, overseeing implementation and maintenance, and
collaborating with IT groups and business users. You'll also provide support to developers on business and
functional requirements/specifications.

Skills Requirement:

• Acting as a functional analyst/subject matter expert for implementations and rollouts.

• Gathering and assessing client requirements, translating them into optimal Oracle Cloud solutions.
• Conducting functionality gap analysis and solution design.
• Organizing Functional/Technical Design Workshops for Oracle Fusion HCM projects.
• Presenting Oracle Fusion Cloud Solution capabilities to clients.
• Providing expertise and guidance in HR-related areas within the Oracle Fusion HCM module.
• Developing functional specifications for reports, extensions, and integrations.

Certification: Oracle Fusion HCM Certification is a plus.

Experience: We are seeking a candidate with a minimum of 5 years of experience as a Functional Lead with
Oracle HCM, preferably in the Public Sector. Hands-on experience in Oracle Fusion HCM Cloud (HR/Benefits),
along with a proven track record in medium to large-scale Fusion Cloud implementations. Expertise in data
conversion strategies and execution support, coupled with full lifecycle project experience with Oracle HCM
Cloud.

Availability Requirements:

Onsite: Monday – Friday (8AM-5PM)

Term:

This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 Position: 3.3.3

Functional Area: Oracle Cloud Integration Developer

Functional Summary:

As a member of the ERP Oracle team, in the role of an Oracle Fusion Cloud Integration Developer, your primary
responsibility will be to act as a strategic liaison between the business and the implementation process. This
includes tasks such as configuring, designing solutions, and providing support. Your focus will be on the
design, development, and maintenance of Oracle Fusion Cloud ERP integrations, data conversions, and reports,
with a strong emphasis on integration development.

Skills Requirement:

• Overseeing and providing support for Oracle Cloud Integration (OCI) implementation and integration of
multiple business applications.
• Developing Oracle Cloud Integration (OCI) integrations for Oracle Fusion Cloud implementation.
• Serving as the subject matter expert (SME) for resolving technical issues.
• Collaborating with the technical and functional teams to define integration business rules and mapping for
Oracle Fusion Cloud applications.
• Ensuring effective design, build, deployment, documentation, and maintenance of interfaces within the
Oracle Fusion Cloud platform.
• Analyzing, designing, coding, debugging, testing, and modifying software or enhancements, taking into
consideration existing software capabilities.
• Working closely with the ERP functional and technical teams throughout the Oracle implementation and
phased go-lives.
• Participating in the strategic design, construction, and implementation of solutions in the Oracle Fusion
Cloud environment, collaborating with partners across the enterprise.
• Creating comprehensive documentation, including business process documents, process flows, policies
and procedures, strategies, etc., and demonstrating the ability to troubleshoot and resolve complex
problems.

Certification: Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud Service (ICS), or Oracle SOA Suite. is
a plus.

Experience: Hands-on experience in Oracle Fusion Cloud with a deep understanding of its ERP system,
modules, and architecture. Expertise in integration development, successfully implementing seamless
integrations between Oracle Fusion Cloud and other systems. Skills in data conversion and migration, including
executing data conversions from legacy systems to Oracle Fusion Cloud ERP. Strong capabilities in reporting
and analytics, designing insightful reports and interactive dashboards using tools like Oracle BI Publisher, OTBI,
or other integrated reporting tools.

Availability Requirements:

Onsite: Monday – Friday (8AM-5PM)

Term:

This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 Position: 3.3.4

Functional Area: Oracle Cloud Solutions Architect

Functional Summary:

As an Oracle Fusion Cloud Solution Architect within the ERP Oracle team, your primary focus centers on being
a technical expert in all aspects of Oracle Fusion Cloud Solution. Your responsibilities encompass designing,
planning, implementing, installing, and fine-tuning the solution to perfection. Your pivotal role is to guarantee
the highest level of system administration and oversee the seamless implementation of Oracle Fusion Cloud
Solution, ensuring its success in every way possible.

Skills Requirement:

• Analyzing and determining technical requirements for operating system administration, including software
installation, upgrades, configuration, and advanced troubleshooting.
• Collaborating with users to identify technical problems, define system needs, and reach a consensus on
specifications to deliver the desired results.
• Ensuring scalability of systems and processes to handle exponential growth and accommodate future
needs.
• Implementing, stabilizing, and optimizing ERP systems to address business requirements and achieve
operational efficiency.
• Introducing, adapting, and driving the adoption of new technologies to build robust and scalable systems.
• Assisting with county-wide information systems and technology projects, activities, infrastructure,
operations, and resources.
• Evaluating technology solutions and embracing innovation to explore new and improved ways to deliver
services.
• Performing complex information technology work, including proactive monitoring, alerting, systems
management, and backup schedule management using Oracle Enterprise Manager.
• Developing and executing data conversion strategies to ensure successful data migration and integration
within Oracle Fusion Cloud Solution.

Certification: Cloud Architect Professional is a plus.

Experience: The ideal candidate should have hands-on experience in medium to large-scale Oracle Fusion
Cloud Solution implementations. They must possess at least seven years of experience in engineering,
architecting, or supporting Oracle SaaS/IaaS/PaaS solutions. Proficiency in Oracle database administration
and expertise in data conversion strategies are also required. Familiarity with Oracle Enterprise Manager for
proactive monitoring, alerting, systems management, and backup schedule management is essential for the
role.

Availability Requirements:

Onsite: Monday – Friday (8AM-5PM)

Term:

This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 Position: 3.3.5

Functional Area: Oracle Cloud Integration - SymPro

Functional Summary:
As an integral member of the ERP Oracle team, your position as an Oracle Fusion Cloud Integration Developer
will require you to serve as a strategic intermediary between the business operations and the implementation
phase. Your core responsibilities will encompass tasks like configuration, solution design, and providing
assistance. Your primary emphasis will be directed toward the planning, creation, and maintenance of
integrations between Oracle Fusion Cloud ERP and SymPro.

Skills Requirement:
• Overseeing and providing support for Oracle Cloud Integration (OCI) implementation and integration of
SymPro with Oracle.
• Developing Oracle Cloud Integration (OCI) integrations for Oracle Fusion Cloud implementation.
• Serving as the subject matter expert (SME) for resolving technical issues.
• Collaborating with the technical and functional teams to define integration business rules and mapping for
Oracle Fusion Cloud applications.
• Ensuring effective design, build, deployment, documentation, and maintenance of interfaces within the
Oracle Fusion Cloud platform.
• Analyzing, designing, coding, debugging, testing, and modifying software or enhancements, taking into
consideration existing software capabilities.
• Working closely with the ERP functional and technical teams throughout the Oracle implementation and
phased go-lives.
• Participating in the strategic design, construction, and implementation of solutions in the Oracle Fusion
Cloud environment, collaborating with partners across the enterprise.
• Creating comprehensive documentation, including business process documents, process flows, policies
and procedures, strategies, etc., and demonstrating the ability to troubleshoot and resolve complex
problems.

Certification: Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud Service (ICS), or Oracle SOA Suite. is
a plus.

Experience: Extensive hands-on involvement with Oracle Fusion Cloud, coupled with a profound
comprehension of its ERP system, modules, and overall architecture. Specialized expertise in devising
integration strategies that link SymPro with Oracle Fusion Cloud and other interconnected platforms, such as
ADP. Noteworthy experience encompassing SymPro Debt and investment management, providing an added
advantage. Skillful in orchestrating data conversion and migration efforts, encompassing the smooth shift
from legacy systems to Oracle Fusion Cloud ERP. Demonstrated proficiency in constructing meaningful
reports and dynamic dashboards using tools like Oracle BI Publisher, OTBI, and other integrated reporting
solutions.

Availability Requirements:
Onsite: Monday – Friday (8AM-5PM)

Term:
This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 Position: 3.3.6

Functional Area: Oracle Cloud Integration - ADP

Functional Summary:
As an integral member of the ERP Oracle team, your position as an Oracle Fusion Cloud Integration Developer
will require you to serve as a strategic intermediary between the business operations and the implementation
phase. Your core responsibilities will encompass tasks like configuration, solution design, and providing
assistance. Your primary emphasis will be directed toward the planning, creation, and maintenance of
integrations between Oracle Fusion Cloud ERP and ADP.

Skills Requirement:

• Overseeing and providing support for Oracle Cloud Integration (OCI) implementation and integration of ADP
with Oracle.
• Developing Oracle Cloud Integration (OCI) integrations for Oracle Fusion Cloud implementation.
• Serving as the subject matter expert (SME) for resolving technical issues.
• Collaborating with the technical and functional teams to define integration business rules and mapping for
Oracle Fusion Cloud applications.
• Ensuring effective design, build, deployment, documentation, and maintenance of interfaces within the
Oracle Fusion Cloud platform.
• Analyzing, designing, coding, debugging, testing, and modifying software or enhancements, taking into
consideration existing software capabilities.
• Working closely with the ERP functional and technical teams throughout the Oracle implementation and
phased go-lives.
• Participating in the strategic design, construction, and implementation of solutions in the Oracle Fusion
Cloud environment, collaborating with partners across the enterprise.
• Creating comprehensive documentation, including business process documents, process flows, policies
and procedures, strategies, etc., and demonstrating the ability to troubleshoot and resolve complex
problems.

Certification: Oracle Cloud Infrastructure (OCI), Oracle Integration Cloud Service (ICS), or Oracle SOA Suite. is
a plus.

Experience: Extensive hands-on involvement with Oracle Fusion Cloud, coupled with a profound
comprehension of its ERP system, modules, and overall architecture. Specialized expertise in devising
integration strategies that link ADP harmoniously with Oracle Fusion Cloud and other interconnected
platforms, such as SymPro. Noteworthy experience encompassing SymPro Debt and investment management,
providing an added advantage. Skillful in orchestrating data conversion and migration efforts, encompassing
the smooth shift from legacy systems to Oracle Fusion Cloud ERP. Demonstrated proficiency in constructing
meaningful reports and dynamic dashboards using tools like Oracle BI Publisher, OTBI, and other integrated
reporting solutions.

Availability Requirements:
Onsite: Monday – Friday (8AM-5PM)

Term:
This position presents the possibility of a long-term contract, extending up to 36 months, subject to budget
approval.
 APPLICATIONS OTHER

Position: 3.4.1

Functional Area: Enterprise Content Management Applications and Enterprise Content Management
Functional

Functional Summary:

This position requires application development experience in design and development, re-engineering of
complex components, integration of software packages, programs & reusable objects residing in multiple
platforms. It also requires in-depth experience in Enterprise Content Management technology and Enterprise
Architecture as well as at least three engagements in Content Management application developer
responsibilities. Understanding of CM processes of application development methodologies & tools,
developing solutions utilizing existing applications/components, communication & client management skills,
knowledge of Business IT Requirements and enterprise wide architecture. This position may also include
functional experts in one or all of the following areas. Capture Administration, ECM System Administration,
ECM Security Administration and eProcess and workflow.

Skills Requirement:

• Skill set must include experience in design, development, integration, installation and maintenance of
ECM system and a solid understanding of ECM fundamentals
• A solid understanding of LDAP security including Active Directory
• Experience in modification of the components for custom workflow; Application Engine, Content Engine
API’s, Business Process Framework, Process Analyzer. Process Engine API’s
• Experience in .net, J2EE, JSP, and JBOSS
• Duties include Analysis, Design, Coding and implementation
• A solid understanding of Capture; understands scanning process, knows how to setup and backup
the capture configuration
• A solid understanding of Content Engine, Application Engine and Process Engine concepts; understands
eProcess, workflow, capture processing and web services functionality

Certification:

ECM Certification is preferred

Experience:

Minimum of 2 years of experience in an ECM environment

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.4.2

Functional Area: SharePoint Administrator

Functional Summary:

The Administrator will provide senior level architecture, design, support, administration, configuration, and
development of SharePoint Sites and infrastructure. This includes intranet and internet portals, extranets, and
team sites. The Administrator will also be responsible for the development of training materials, managing
SharePoint governance, and for mentoring other technical staff and site managers. The SharePoint
Administrator will gather user requirements and direct the work of infrastructure and application development
staff toward the development of web applications and communications accessed from the SharePoint portals.

Skills Requirement:

• Broad knowledge of Office 365, Windows Server, Exchange Server, Active Directory, SharePoint Online,
OneDrive for Business, Azure AD Sync, Azure AD Connect, ADFS
• Sound working knowledge of SharePoint Workflows, InfoPath forms, SharePoint Designer and Nintex
Forms/Workflow
• Proficiency with Microsoft SQL Server, SQL Reporting Services, Microsoft Access, Windows PowerShell
Scripting, Microsoft Web Deploy Systems, IIS

Certification: None

Experience:

• 2+ years of experience conducting and supporting Office 365 Tenant to Tenant migrations
• 5+ years of experience administrating SharePoint 2010/2013/2016
• 1-2 years of experience with CSS, JavaScript, XML, ASP.NET, Visual Basic and HTML applications
• 5+ years of experience with Windows and SQL Server Administration

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Excellent communication skills

• Strong technical aptitude
 Position: 3.4.3

Functional Area: SharePoint Developer

Functional Summary:

This position will contribute to the design, development and testing of mission-critical applications as well as
maintaining and enhancing production applications. This includes researching, designing, documenting, and
modifying software specifications throughout the production lifecycle. The Web Application Developer will also
analyze and amend software errors in a timely and accurate fashion and provide status reports where required.
This position will also assist with the collection of business requirements (functional and technical), actively
participate in projects to improve site architecture, and optimize navigation.

Skills Requirement:

• Strong ability to research and solve complex issues independently

• Strong customer service skills and ability to understand the end-user experience
• Strong experience in translating user requirements and balancing those requirements with governance
standards and best industry practices
• Experience working in a high-profile role and reporting to executives
• Experience using Visual Studio
• Strong understanding of web standards, cross-browser compatibility, and web-related optimization
techniques
• Experience developing and using Web Services using SOAP and REST
• Experience with software development methodologies, the software development lifecycle (SDLC), and
best practices
• Knowledge of Microsoft SQL Server (to include SSIS,SSRS and SSAS)

Certification: None

Experience:

• 5+ years working with SharePoint on premise and/or SharePoint Online

• 5+ years technical support experience in information technology
• 5+ years of programming/scripting experience, including: C#, VB.Net, ASP.Net, PowerShell
• 5+ years of experience working on client-side web technologies, including: CSS, JavaScript, AJAX and
HTML5
• 5+ working with Windows Server/IIS and Microsoft SQL Server
• 5+ years of Microsoft SharePoint Development experience, including: Forms, Custom Workflows,
Business Connectivity Services, Master Pages, and Security
• 5+ years of Microsoft SharePoint Designer and InfoPath experience
• Experience with Nintex Forms/Workflows a plus

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed
Special Qualifications:

• Excellent communication skills

• Strong technical aptitude
 Position: 3.4.4

Functional Area: SharePoint Business System Analyst

Functional Summary:

The SharePoint Analyst works closely with business users, developers, systems administrators, and the
management team to deliver scalable SharePoint solutions that meet the business needs. This includes
maintaining and developing the technical infrastructure; ensuring best practice operational processes are in
place and adhered to; providing recommendations on improvements; providing technical analysis on business
projects; recommending changes to policy and procedure; and driving efficiencies through optimization and
automation.

Skills Requirement:

• A general knowledge of Windows server operation, maintenance, networking, AD, IIS

• Exposure to SharePoint central administration, SharePoint Designer, event log troubleshooting and
PowerShell-based administration tools and techniques
• Excellent consultative, oral, and written communication, customer service, product demonstration, and
presentation skills
• A proven ability to multitask and complete projects in a fast-paced, demanding environment
• Strong problem solving and critical thinking skills required
• Demonstrated analytical and organizational skills
• Proficiency in process formulation and improvement

Certification: None

Experience:

• 3+ years as a Business Analyst

• 2+ years of high-level Javascript/JQuery experience
• 2+ years of HTML/CSS and related technologies
• Experience with SharePoint content and permission structure
• Experience with REST APIs a plus
• Experience with Responsive Web Design (RWD) a plus
• Experience with ASP.Net/C# is a plus

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – As Needed
Weekends and Holidays – As Needed

Special Qualifications:

• Excellent communication skills

• Strong technical aptitude
 Position: 3.4.5

Functional Area: Oracle Forms and Reports Administration

Functional Summary:

This position is responsible for performing administration duties in support of Oracle Forms and Reports and
Weblogic. Plan, analyze, develop, modify test, debug, and implement complex configuration changes; define
and develop requirements for creative, logical, and effective solutions; confer with management to determine
feasibility of recommendations.

Troubleshoot and resolve problems and/or process identification and definition. Analyze system problems and
take corrective action.

Maintain and administer Oracle 12c databases and associated tables to include creating scripts, scheduling
database activities and reloading data to include data recovery plans.

Skills Requirement:

• Skill set must include experience in design, development, integration, installation and maintenance
of Oracle Forms and Reports, and Weblogic
• A solid understanding of Oracle database and administration

Certification: None

Experience:

Three years of directly related Accela administration experience

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.4.6

Functional Area: DBA

Functional Summary:

This position requires Advanced to Expert level experience in the support of enterprise class Oracle and
Microsoft SQL Server database management systems. The support includes installation, maintenance, tuning
and configuration, along with development of scripts and other programs as required to support our enterprise
class databases.

Skillset must include experience in installation, support, maintenance, configuration and tuning of database
systems, including Oracle and/or Microsoft SQL Server.

Skills Requirement:

• Advanced to Expert - Oracle 10g, 11g, 12c, RMAN recovery procedures

• Advanced to Expert - Oracle Database Appliance X5.2 and X6.2
• Advanced to Expert - Oracle RAC, Clusterware, GRID infrastructure, ASM, Data Guard
• Advanced to Expert - Oracle Linux
• Advanced - TSM
• Advanced to Expert - SQL Server 2005, 2008R2, 2012, 2014, 2016
• Windows Server 2008 and above
• AIX (Basic skills)

Certification:
Oracle 10g, 11g, 12c, MCSE, MCSD database certifications is desired (Related to Current Versions)

Experience:

• Minimum of 5 years
• Advanced to Expert knowledge of Oracle 10g, 11g, 12c, RMAN recovery procedures and / or
• Advanced to Expert - Oracle Database Appliance X5.2 and X6.2
• Advanced to Expert - Oracle RAC, Clusterware, GRID infrastructure, ASM, Data Guard
• Advanced to Expert - Oracle Linux
• Microsoft SQL Server included in this classification is required

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Limited Basis, On-Call Rotations
Weekends and Holidays – Limited Basis, On-Call Rotations, No travel required

Special Qualifications:

• Experience with Quest Spotlight Monitor for SQL Server

• Experience with UpTime Monitoring
 Position: 3.4.7

Functional Area: Power BI Developer

Functional Summary:

The Power BI Developer’s role is to work with company stakeholders to define, build, test and deploy BI
solutions using BI tools. This includes developing SQL database views and tables, working with BI tools such
as Microsoft Power BI and uplifting current Crystal reports into Power BI solutions. This individual is
responsible for working with IT and business stakeholders to create and support code light business
application solutions using the Microsoft Power Apps and Power BI platforms. Responsibilities include
creating and supporting new solutions that digitize business processes, helping business areas reduce
redundant work, enhance productivity, consistency, and efficiency. Writing and documenting technical
requirements. Organizing the Deployment of completed systems. Documenting requirements or contributing to
user manuals.

Skills Requirement:

• A minimum of 5 years of experience in development of BI/Data Warehouse solutions.

• Strong skills in utilizing the Microsoft BI stack including Power BI Pro, SQL Server Reporting Services
(SSRS), and SQL Server Integration Series (SSIS) to deliver BI Solutions. SQL 2012 required and SQL
2017 preferred.
• Experience in dealing with complex and dirty data sources originating in multiple formats
• Experience with data modeling, data analysis, data profiling and data mapping
• Must have an understanding of general business practices, business analysis, requirements gathering
• Must have superior problem solving skills and techniques to resolve issues that arise with complex
business systems
• Proven experience working with business stakeholders to understand their business intelligence needs
and delivering those needs
• Must be able to successfully manage multiple tasks, projects, and responsibilities
• Demonstrated ability to work in cross-functional teams as well as independent setting
• Be self-driven with the desire to achieve measurable, specific results within tight time frames
• Ability to work under pressure to resolve critical production issues
• Aptitude to understand complex business logic quickly and translate to technical needs
• Very strong SSIS skills – Validation and dealing with dirty data, error handling, BIML, working with
advanced transformations, ability to understand and develop complex SQL queries
• Very strong SSRS and Power BI skills – Complex data relationships, user based security built into the
reports
• Drill down, Drill up, tabbed reports and dashboards, tabular modeling skills (using advanced DAX)

Certification:

Experience:

Availability Requirements:
Monday – Friday (8AM-5PM)
After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.4.8

Functional Area: Enterprise Records Management Administrator

 
Functional Summary: 
 
• Responsible for researching problems, planning solutions, and recommending software and systems at
the functional level; identifying, understanding, and planning for organizational and human impacts of
planned systems; and ensuring that new technical requirements are properly integrated with existing
processes and skill sets.
• Participates in some application development as it pertains to Enterprise Content Management (ECM)
applications.
• Leads the administration and maintenance activities for the Enterprise Content Management (ECM)
applications which includes installing new software releases and system upgrades, evaluating and
installing patches, and conducting application/configuration migrations, refreshes, and restores.
• Proactively communicate and collaborate with external and internal customers to analyze information,
needs, functional requirements and deliver the specifications as needed.
• Leads research and analysis of upcoming technology trends to identify opportunities for
recommending improvements and new initiatives.
• Reviews and validates changes for impact on application security and integrity posture.
Develops and maintains documentation of systems, services, processes, and procedures.
• Drives root cause analysis, debugging, support, and post-mortem analysis for service interruptions.

Skills Requirement: 
 
• In-depth knowledge writing, reading and debugging SQL Stored Procedures.
• Understanding of SDLC process, performing unit testing, and packaging to
deploy from development to production environments.
• Workflow development experience with ECM application
• A solid understanding of DBA concepts and practices.
• Familiarity with fundamental networking/distributed computing environment concepts; understands
basic routing concepts and ports.
• Ability to write scripts in an administrative scripting language.
• Comfortable with most aspects of operating systems
• Independent problem-solving skills, automate processes and self-direction.
• Trains users and supports training in the usage of applications. 

Certification: 
   
• Enterprise Content Management (ECM) Certified System Administrator certification

Experience:
 
• 5 or more year’s hands-on experience in application administration, installation, upgrade, configuration,
and advanced troubleshooting.
• Workflow development experience with ECM application
• Experience developing in C#
• Experience with Java, Python, HTML, or JavaScript
• Experience with Kofax Capture and Document Scanning for Enterprise
• 5 years’ experience as a technical lead
 • 5+ years’ experience with SQL Server databases, Oracle is a plus.
 
Availability Requirements: 
 
Monday – Friday (8AM-5PM)  
After Hours – As Needed  
Weekends and Holidays – As Needed 
 
Special Qualifications: 
 
• Project management principles 
• Good interpersonal and presentation skills for interacting with team members and clients 
• Good analytical and problem-solving skills 
• Good verbal and written communication skills 
• Good skills in data administration, design, and architecture 
 APPLICATIONS GIS

Position: 3.5.1

Functional Area: GIS Applications Development

Functional Summary:

This position requires a Senior Level Application Programmer Analyst with a minimum of 5 years of
experience in the design, programming, and implementation of GIS client-server and Internet based systems.
Systems developed utilizing the latest development environments such as IIS and Microsoft .NET are
required.

Skills Requirement:

• Working knowledge of Python, SQL, or other programming language related to geospatial application
development
• Working knowledge of Windows Server 2008 and later
• Working knowledge of ArcGIS Online, ArcGIS Portal, or ArcGIS Platform
• Advanced knowledge of working with API’s, location services, and development tools
• Professional experience with building geospatial apps with web, native, scripting, and open source API’s
for javascript, iOS, Android, and/or python
• Advanced knowledge of ArcGIS Desktop and Enterprise
• Advanced knowledge of Oracle 11g and later
• Expert knowledge of Microsoft .NET technologies
• Expert knowledge of Internet Information Services

Certification:

GISP certification preferred.

Experience:

Minimum of 5 years

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.5.2

Functional Area: GIS Analyst

Functional Summary:

This position is responsible for performing analytical duties in support of Geographical Information Systems.
Ability to troubleshoot user problems, create and change map and data layers, perform Quality
Assurance/Quality Control, and conduct routine needs analysis.

Skills Requirement:

• Provides complex technical support and troubleshoots problems for GIS system users and
internal/external customers. Trains users on GIS system functionalities and capabilities
• Creates, designs, and modifies customized maps for County personnel and the public
• Collects, organizes, and categorizes GIS information; creates data layers
• Produces digital data for County personnel, contractors, private entities, and the public utilizing a variety
of formats
• Provides customer service to the public and conducts research
• Performs quality control for GIS, including converting files, importing, and analyzing data, and reviewing
processes
• Participates in developing, implementing, and modifying GIS software applications
• Gather, compile, migrate and convert data sets for project needs from a variety of internal and external
sources
• Gather, compile, migrate and convert data sets for project needs from a variety of internal and external
sources
• Evaluate data from multiple sources to determine the quality and ensure data is clean and accurate.
• Edit and manipulate GIS data for map production and analysis
• Extracting and organizing data; performing quality control to ensure accuracy and completeness of all
data, researching source documents and/or coordinating with others to resolve missing or conflicting
data and other anomalies

Certification:

GISP certification preferred

Experience:

Two years of directly related GIS experience

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 Position: 3.5.3

Functional Area: GIS Administrator – Land Information Solutions

Functional Summary:

Responsible for maintaining Geographical Information Systems for access by multiple users. Incumbents
develop new and maintain existing systems, perform data administration, edit data layers, establish, and
maintain test environments and serve as a lead and a project manager. Incumbents are also troubleshoot GIS
user’s problems, create and change map or data layers, import data from diverse sources, translate data
formats, conduct needs analysis to develop programs and systems applications that meet user’s requirements;
prepare customized mapping projects; perform quality control of data entered and archive data elements.
Assists and train users on the hardware and software for GIS applications.

Minimum Qualifications:

• Bachelor’s Degree in Geography, Geographic Information System, or a related field from an accredited
college or university
• Three years of progressively responsible, professional level Geographic Information Systems
experience
• Or an equivalent combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above
• Valid driver’s license from state of residency

Preferred Experience:

• Certified GIS Professional (GISP) preferred.

• Cadastral data maintenance experience preferred.
• ArcGIS Online / ArcGIS Pro.
• ArcGIS Server Administration
• ArcPY Automation Scripting
• ArcGIS Javascript API Development
• Portal for ArcGIS Administration

Availability Requirements:

Monday - Friday 8am-5pm

 Position: 3.5.4

Functional Area: Accela Automation Land Management Administration

Functional Summary:

This position is responsible for performing administration duties in support of Accela Automation Land
Management and associated add-ons. Plan, analyze, develop, modify test, debug, and implement
complex configuration changes; define and develop requirements for creative, logical, and effective
solutions; confer with management to determine feasibility of recommendations.

Troubleshoot and resolve problems and/or process identification and definition. Analyze system
problems and take corrective action.

Maintain and administer Microsoft SQL Server databases and associated tables to include creating
scripts, scheduling database activities and reloading data to include data recovery plans.

Skills Requirement:

• Skill set must include experience in design, development, integration, installation and
maintenance of Accela Automation system and a solid understanding of the following add-ons:
o Citizen Access
o GIS
o Mobile Office
o Accela Mobile
• A solid understanding of Microsoft SQL Server database and administration
• Working closely with customers to gather project requirements
• Keep up to date on latest Accela updates and technology
• Strong understanding and professional experience with JavaScript and SQL

Certification: None

Experience:

Three years of directly related Accela administration experience

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: None

 CYBERSECURITY

Position: 3.6.1

Functional Area: Security Administrator

Functional Summary:

This position requires 4-7 years of administrative experience in the Information Security field handling
compliance, governance, and day to day administrative tasks.

Skills Requirement:

• Experience with NIST and/or ISO 27000 frameworks

• Experience with PCI Compliance
• Experience conducting access reviews
• Experience working with auditors
• Experience writing and reviewing policy

Certification:

None required, however CISSP/CISM/CISA or equivalents are desired.

Experience:

4-7 years with IT governance in a NIST based security program

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge of technical security controls is encouraged

• Knowledge of Security and Awareness training programs is encouraged
• Knowledge of HIPAA or CJIS is encouraged
 Position: 3.6.2

Functional Area: Security Analyst

Functional Summary:

This position requires 4-7 years of experience in analyzing and responding to security incidents, conducing
vulnerability assessments and security metrics.

Skills Requirement:

• Experience with analyzing security logs

• Experience with Symantec and Cisco security products
• Experience with containing and remediating security incidents
• Experience conducting phishing simulations
• Experience working with Security Shared Service Providers
• Experience conducting and reviewing vulnerability scans

Certification:

None required, however GIAC Certified Incident Handler is desired.

Experience:

4-7 years detecting and responding to security threats in complex environments

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge penetration testing is encouraged

• Knowledge of Tenable vulnerability scanners is encouraged
 Position: 3.6.3

Functional Area: Security Engineer

Functional Summary:

This experience requires 7-10 years of experience deploying and maintaining security products such as DLP,
vulnerability scanning tools and encryption products.

Skills Requirement:

• Experience deploying and maintaining endpoint security solutions

• Experience with Microsoft Windows and Linux operating systems
• Experience with TCP/IP based networks in complex environments
• Experience deploying SIEM solutions
• Experience deploying vulnerability scanning solutions
• Experience conducting penetration tests
• Experience deploying DLP solutions
• Experience establishing technical criteria for products

Certification:

None required, CISSP, CEH or OSCP desired.

Experience:

• 7-10 years of experience deploying and maintaining security solutions in complex environments

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Knowledge of SCADA environments is encouraged

• Knowledge of CJIS, HIPAA, or PCI is encouraged
• Knowledge maintaining firewalls is encouraged
 Position: 3.6.4

Functional Area: SOC Analyst III

Functional Summary:

• The Security Operation Center Analyst 3 is a key member of the Gwinnet County SOC and will
possess strong operational and analytical experience in threat hunting and detection
• Research and understand cybersecurity threats, threat actors, trends in adversary activities,
attack vectors and Tactics, Techniques and Procedures (TTP) and use this knowledge to
proactively search for threats in the County environment
• Use threat modelling and attack frameworks to develop advanced detection mechanisms for a variety
of security tools and technologies to identify, detect and respond to malicious activity
• Leverage intelligence derived from threat hunting to improve overall security operations, tool visibility,
threat awareness, and detection and response
• Continually build automation and tooling capabilities for the deployment and management of our
internal security services
• Contribute to the development of advanced threat actor profiles unique to Gwinnet County and based
upon analysis of acquired malware samples
• Ability to communicate to technical and management levels
• Interpret and analyze data from multiple sources, providing key analytics
• Document findings in an easy-to-read format
• Perform other duties and responsibilities necessary

Skills Requirement:

• + years of experience in IT Security Threat hunting and Detection

• Tier 3 incident response experience
• Experience in SIEM event auditing, log review and incident response
• Windows and Linux System administration preferred
• Experience with network and host-based collection tools such as Snort, Nxlog, CEF, or commercial
Enterprise Detection and Response (EDR) platforms.
• Understanding of network architecture
• Experience working with Internal and client Ticketing and Knowledge Base Systems for Incident and
Problem tracking, report creation and as well as procedures
• Excellent time management, reporting, and communication skills
• Superior IT problem-solving skills
• Bachelor's degree in information systems, information security, computer science, engineering, or similar
technical field of study

Preferred Experience:

• Common scripting or programming language skills, including Python, Bash or Shell, PowerShell, or batch
• General security knowledge (GIAC, CEH, Security +, or other security certifications)
• Experience with other security solutions, such as EDR, firewalls, DLP, IAM, IDS/IPS, and vulnerability
assessment tools
• Experience leading technical projects
• Familiarity with the NIST, PCI, HIPAA and CJIS
 • Ability to handle multiple projects under tight deadlines

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

On-call and holiday: The SOC rotates on-call status in 1-week intervals among the team. When all positions are
filled this will result in each member being on call for approximately 1 week per month. All SOC members are
expected to be active during a significant incident regardless of on-call status.

Special Qualifications:
 Position: 3.6.5

Functional Area: Compliance Controls Assessor

Functional Summary:

This position is responsible for assisting the Cybersecurity Team in conducting Security Control Assessments
for PCI-DSS, HIPAA, and CJIS, and working with IT to develop and enhance compliance-related processes.

Skills Requirement:

• Assist the County in maintaining compliance with PCI-DSS, HIPAA, and CJIS
• Support the Information Security Team in understanding and identifying process risks and designing
and assessing process controls to mitigate those risks
• Work with control owners to identify key departmental objectives, risks, and controls
• Effectively document business processes and identify process improvement opportunities
• Conduct Security Control Assessment kick off and follow-up meetings with key system stakeholders
and client senior management
• Assess and evaluate the adequacy of security controls for compliance with various regulatory security
requirements
• Determine whether existing controls are effective in addressing risk and achieving management's
objectives
• Develop critical client deliverables including Security Assessment Plans, Security Requirements
Traceability Matrices, and Security Assessment Reports
• Assist with translating control deficiencies into action plans and provide recommendations to enhance
governance practices in alignment with risk and compliance frameworks
• Work with various internal teams and business partners to define and prioritize remediation efforts,
tracking remediation activities, and inspecting/validating solutions that have been implemented
• Prepare and deliver audit reports that concisely summarize audit results
• Provide recommendations to management on how to improve current processes and better secure
County systems

Certification:

BA or BS / MA or MS degree in Computer Science/Engineering, Information Security, Information

Systems, Auditing, Information Assurance, Information Security, Intelligence Studies, or Cybersecurity
and five (5) years minimum of progressively responsible, professional auditing experience, preferably
Big 4 or a mix of external and internal in a large scale Information Technology environment; or, an
equivalent combination of education and experience sufficient to successfully perform the essential
duties of the job such as those listed above.
Experience:

• One or more of the following certifications strongly preferred: CIA, CISA, CRISC, CRMA, CFE, or
equivalent
• A strong knowledge of risk based advanced IT auditing in a dynamic and changing environment
applying appropriate IT control frameworks to evaluate areas of risk
• Minimum 5 years of practical experience directly working with policy and regulatory mandates such as
SOC1/SOC2, ISO27001/27002/27031, PCI-DSS, HIPAA, CJIS, and NIST RMF and associated standards
such as NIST sp800-171, sp800-34, sp800-53, etc.
• Experience working with other teams to create new processes and procedures to meet security and
compliance requirements
• Ability to handle multiple tasks under tight deadlines
• Flexibility to adjust quickly to multiple demands, shifting priorities, ambiguity, and rapid change
• Project management process, tools, and techniques
• Knowledge of technology trends and developments
• Must be a critical thinker with strong problem-solving skills
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability
to interact, communicate, and relate security and risk-related concepts to technical and nontechnical
audiences
• Excellent presentation and facilitation skills

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.6.6

Functional Area: Disaster Recovery Coordinator

Functional Summary:

This position is responsible for assisting the Information Security Team in ensuring that the principal elements
of the DR program are consistently executed in a timely manner with high quality. This position will be
responsible for partnering closely with the technology and functional business teams from other departments
to drive resilience across enterprise operations, by facilitating business impact assessments, identifying
business risks, and developing disaster recovery plans for the County to ensure the integrity of data, assets,
databases, information systems, and technology.

Skills Requirement:

• Effectively identify in-scope services for each department’s business continuity program
• Execute a Business Impact Analysis and generate a baseline of RTOs/RPOs to help in quantifying
potential losses that may ensue if critical systems fail
• Establish protocols and procedures for resuming proper sequence of ITS operations and coordinate
these tasks with each department
• Ensure that all critical DR applications have fully documented, tested, and executable plans that reflect
current conditions from an ITS recovery standpoint, and able to support the RTOs/RPOs of each
department
• Design, coordinate and execute BCP/DR annual test exercises for critical business processes, and
produce test reports including lessons learned. Coordinate follow up on lessons as required
• Partner with Infrastructure and Application Teams to develop and maintain recovery procedures for
critical business applications
• Partner with the enterprise architecture and development teams to ensure all systems and applications
support high-availability
• Ensure backup and restore testing is regularly scheduled, staffed, executed, and documented, including
remediation and closure of issues
• Identify opportunities to refine DR procedures, production processes and application architectures to
mitigate exposure during technology disruptions
• Collaborate with the Service Delivery team to integrate DR processes with day-to-day technology
operations through a change management process
• Maintain disaster recovery program procedures and program documentation consistent within policy
and standards
• Provide support for internal and external data/audit requests, and manage remediation efforts of
issues identified by Internal Audit
• Educate and train IT members in practices of technology risk disaster recovery planning

Certification:

Relevant Business Continuity, Disaster Recovery, Risk or Audit certification

Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other

related field
• Minimum 7 years of hands on Business Continuity and/or Disaster Recovery experience in a large-
scale Information Technology environment
• Strong understanding BC/DR standards including Information Security and Technology
• Strong analytical skills and the ability to evaluate business aspects application of existing and
future technologies
• Strong acumen to understand critical business applications’ technical dependencies

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 SUPPORT DIVISIONS

Position: 3.7.1

Functional Area: Business Relationship Manager

Functional Summary:

The Business Relationship Manager (BRM) within the Information Technology Services Organization is
responsible for driving business process innovation within county departments by utilizing creative business
and IT solutions that enable the county to achieve its business objectives.

The Business Relationship Manager partners as a trusted advisor with the senior leadership of the
departments to which they are assigned (usually between three and six departments) in order to set
technology roadmaps and identify opportunities for technology innovations that drive improved service
delivery and business optimization. This position will report directly to the Manager of the Business Strategic
Services/Business Relationship Mangement, which is part of the Business Strategic Services Division (BSS)
within the Department of Information Technology.

Skills Requirement:

• Partner with senior business leaders including Department Directors and their teams to deeply
understand strategic and tactical business objectives
• Work with IT Leadership to create and implement business strategies that leverage and integrate IT
strategy and technology to achieve business objectives
• Lead development of financial models indicating the investment required and estimated benefits
• Advocate and lead business process focus. Support those in the utilizing various tools such as
mapping, modeling, workflow analysis, gap analysis, and use cases
• Champion and manage three-year rolling technology roadmaps for the business departments to which
you are assigned
• Represent business needs in the identification and prioritization of IT performance improvement
opportunities
• Collaborate with stakeholders to create and present business cases for proposed technology initiatives
• Conduct competitive analysis and benchmarking of candidate technology solutions
• Through participation in Governance committees, ensure overall execution of the project portfolios and
capability roadmap realization, and measure the quality and business value of IT investments to ensure
customer satisfaction
• Serve as a point of escalation in the event services are not meeting expected outcomes
• Establish and maintain effective communication and engagement with appropriate executives and
managers to ensure that proper information technology needs are met including the management of
client expectations

Certification:
• ITIL 4 certifications and advanced degrees a plus

Required Experience:
• Bachelor’s Degree in: Technology Management, Business, Computer Information Systems, or a closely
related field
• And Seven (7) years of professional analyst, product manager, or business consulting experience
 • Exceptional communications and presentation skills to senior and executive leadership
• Possess a refined and mature ability to work with and understand business needs via conversation and
interaction with all levels within the organization
• Demonstrated track record of implementing technology solutions to improve business operations and
service delivery
• Experience working for or servicing public organizations such as local, state, or federal government
• Strong interpersonal and communication skills
• Capable of translating complex technical issues into clear and concise executive level statuses
• Proven ability to present to senior leadership, executives, and large audiences
• Executive presence and professional experience in executive presentations and/or public speaking
• Ability to create compelling presentations and reports
• Valid Driver’s License

Preferred Experience:

• 7+ years of related IT business and/ or consulting experience related to IT initiatives or products for
medium to large size environments
• Business case developments emphasizing financial analysis and modeling
• Broad understanding of Information Technology platforms and processes including ITIL as well as
knowledge of change management
• Proven ability to develop and communicate an IT strategy incorporating multiple methods of
documenting and presenting strategy to the supporting business
• Experience preparing and presenting quantitative business cases (i.e. cost and benefits analysis)
supporting technology initiatives

Other Skills:

• Must be a critical thinker with strong problem-solving skills

• Interpersonal and collaborative skills with internal and external stakeholders
• Strong attention to detail and the ability to perform to a high level of work quality expectations
• Highly proficient in MSS Suite (Word, Excel, Power Point)

Availability Requirements:

Monday – Friday (8AM-5PM), onsite

After Hours – Emergency Only

Weekends and Holidays – Emergency Only

Special Qualifications: No additional special qualifications

 Position: 3.7.2

Functional Area: Business Relationship Specialist

Functional Summary:

Gwinnett County is looking for a Business Relationship Specialist. The position partners with senior business
leaders including Department Directors to serve as their trusted technology advisor for one to two assigned
customer departments. This entails developing a deep understanding of those departments strategic and
tactical business objectives and incorporating them into technology plans while facilitating service excellence.
This position will report directly to the Manager of the Business Relationship Management team, which is part
of the Business Strategic Services Division (BSS) within the Department of Information Technology.

Skills Requirement:

• Work with IT Leadership to create and document an alignment between the assigned customer’s
business strategy and technology that can help them achieve their objectives
• Champion and manage three-year rolling technology roadmaps for the business departments to which
you are assigned (one to two departments)
• Establish and maintain effective communication and engagement with appropriate executives and
managers to ensure that proper information technology needs are met including the management of
client expectations
• Serve as a point of escalation in the event services are not meeting expected outcomes for assigned
customers
• Perform business analysis activities in support of technology research, selection and procurement as
requested such as creating business requirements documents and swim lane process maps
• Assist the BRM/BSS leadership in efforts to create templates and process improvement initiatives for
the BSS Division
• Maintain activity tracking and data to feed dashboards and reports
• Present information in support of customer to internal committees as part of initiative intake and
lifecycle management

Certification:

• Bachelor’s degree required in area related to job skills needed and/or equivalent years of
experience
• ITIL 4 certifications and advanced degrees a plus

Required Experience:

• Consulting & Business Experience

• 5+ years of related IT business and/ or consulting experience related to IT initiatives, technology
products, or business analysis for medium to large size environments
• 2+ years business analysis experience
• Understanding of business case development including the components and life cycle as it related to
technology funding and prioritization
• Experience compiling and presenting financial information such as ROI, Cost/Benefit analysis, and
related comparative financial metrics
• Experience collecting and documenting requirements
 • Government & Public Sector Experience
• Experience with large company to public organization

Research & Analytics Experience:

• Proven track record in generating insight from data trends, analysis, and process optimization
recommendations.
Communications.
• Capable of translating complex technical issues into clear and concise executive level statuses

Other Soft skills:

• Must be a critical thinker with strong problem-solving skills

• Excellent written and verbal communication skills
• Interpersonal and collaborative skills with internal and external stakeholders
• Proven ability to present to senior leadership, executives, and large audiences
• Strong attention to detail and the ability to perform to a high level of work quality expectations.
Technical Skills
• Highly proficient in MSS Suite (Word, Excel, Power-Point, Visio, and Project)
• Experience with SharePoint site and content development and management a plus
• Executive presence and professional experience in executive presentations and/or public speaking
• Ability to create compelling presentations and reports

Availability Requirements:

Monday – Friday (8AM-5PM), onsite

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: No additional special qualifications

 Position: 3.7.3

Functional Area: Technical Writer

Functional Summary:

This position is responsible for developing written information about the organization’s computing systems
that aid in their development, use, and support. Outputs include a range of documents to be read by both
technical and non-technical personnel across all departments.

Skills Requirement:

Strategy & Planning

• Liaise with department heads and end users to define identify business procedures and establish
documentation needs for hardware and software
• Analyze IT project requirements to determine types of documents needed
• Collaborate with systems and development staff to collect and interpret technical information
• Liaise with printers and graphic artists to plan layout, graphical elements, and formatting of
documents. Ensure final documents are usable and of high quality

Acquisition & Deployment

• Research, evaluate, and recommend new documentation tools and methods in support of
documentation improvement efforts

Operational Management

• Develop documentation project plans and timelines

• Plan, design, research, write, and edit a range of documents, including user guides and manuals,
technical specifications, training materials, user policies, and proposals, for both print and online
media
• Edit written documentation of development and other IT staff to create unified and consistent
support documents
• Establish, communicate, and maintain documentation standards, and provide training where
required
• Maintain currency and accuracy of all documentation
• Writes and edits technical documents including reference manuals and product manuals
• Writes and edits procedural documentation such as user guides and manuals
• Determines the type of publication that will best serve the project requirements
• Meets with engineers, programmers, and project managers to learn about specific products or
processes
• Research product samples to fully understand product
• Assesses the audience needs for whom the technical and procedural documentation is intended;
adjusts tone and technical terms used to meet those needs and to ensure understanding
• Plans writing processes and sets timelines and deadlines
• Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist
 readers in understanding a product or process
• Performs other related duties as assigned

Certification:

University degree in the field of English, Communications, or Journalism. A background in

technology is desirable.

Experience:

• 5 years equivalent work experience

• Hands-on technical writing and editing experience, with specific experience in documenting
information technology software and systems
• Knowledge of information gathering, planning, and organizing methods and principles
• Experience with desktop publishing tools, including Microsoft Word, Excel, PowerPoint and
Publisher
• Strong understanding of document formatting and presentation techniques

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.7.4

Functional Area: Technical Trainer

Functional Summary:

The Technical Trainer will be responsible for developing and deploying a technical training program for
Gwinnett County employees based on the software, systems, and equipment utilized within our organization.
The responsibilities of the Technical Trainer will include developing a training plan and curriculum based on
organizational needs, creating literature and materials to be used in the training program, designing exercises
to enhance end user training courses, conducting training sessions, and evaluating the results of the training
program to determine overall effectiveness of the program.

The Technical Trainer must be extremely knowledgeable in their field of expertise and possess solid technical
aptitude. Additionally, they must be excellent communicators and be able to explain complex subjects in a
clear and interesting way.

Responsibilities:

• Prepare technical training programs according to organizational requirements

• Assist in design of computer-based and multimedia curriculum and determining course content
according to objectives
• Create training materials (course outlines, background material, instructional materials, training aids,
presentations, worksheets, etc.) and classroom agendas
• Produce training schedules and announcements
• Determine system utilization requirements by researching and testing systems
• Conduct training sessions, webinars, workshops etc., in groups or individually, in-person or virtually
• Keep and report data on completed courses, issues, etc
• Observe and evaluate results of training program to determine overall effectiveness of program
• Continuously enhance technical instructional delivery and presentation skills
• Mentor other instructors in the subject matter, content, and course delivery techniques for assigned
technical courses
• Ensure the quality and consistency of course content throughout a course life cycle
• Maintain an awareness of Office365 roadmap and releases
• Provide support for end user applications as needed

Skills Requirement:

• Knowledge of modern training techniques and tools in technical subjects

• Strong working knowledge in Microsoft Office365 Suite of Products
• Expert in Windows11 and Microsoft Edge
• Familiar with Mobile User Interfaces: Apple iOS and Android
• Familiar with Microsoft SharePoint 365 OnPrem/Online
• Knowledge of key-end user scenarios and technical architecture for Office365, Teams, SharePoint, and
other Office 365 products

Certification:

• CTT+ (Certified Technical Trainer) Certification

 • MCT (Microsoft Certified Trainer) Certification preferred, but not required
• Degree in a relevant technical field preferred, but not required

Experience:

• Assessing training needs.

• Planning and preparing instructional courses and deploying training programs for trainees in single and
groups
• Developing, implementing, and evaluating training programs for a large organization

Availability Requirements:

Monday – Friday (8AM-5PM), No Overtime

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: N/A

 Position: 3.7.5

Functional Area: Technical Contract Administrator

Functional Summary:

As a Contract Administrator, the successful applicant will facilitate a seamless management of contract
execution from solicitation, negotiating terms and conditions, and writing and administering contract, as well
as be tasked with ensuring contract administration functions are carried out consistently, while delivering a
high level of service.

They will be responsible for working with appropriate information technology staff in developing and writing
requests for bid/proposals/qualifications for technology products and services.

Skills Requirement:

The position provides administration and support of the Department of Information Technology Services
technology contacts. This includes:

• Working with Technology Subject Matter Experts to produce solicitation, bid and proposal
documentation
• Administering and supporting the contract administration project approval processes
• Tracking key contract award, renewal, and terms data

This position also:

• Aids in the establishment and operation of effective cost management systems and in the processing
of day-to-day activities such as invoicing, monthly billings, and budget justifications
• Assists support staff and project managers with troubleshooting, and communications with
consultants, contractors, and technology managers
• Builds relationships with stakeholders
• Coordinates funding of projects with Budget/Financial Managers to establish and manage funding of
projects
• Advises staff and consultant project managers of potential contractual problems and provides
recommendations
• Determines the allowability and allocability of costs and contract payments; negotiate disputed items
with contractors/consultants
• Serves at team lead for all contract related coworkers
• Manages contract reporting process

Certification:

• Bachelor's degree in business or public administration or other related business, or information

technology field
• Two (2) years of progressively responsible purchasing experience or experience administering
general or professional contracts
• Any equivalent combination of education and/or experience may be substituted for the above

Experience:
 • Considerable Experience with Microsoft Word and Excel
• Strong analytical skills
• Strong communication skills

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.7.5

Functional Area: Senior Financial Analyst

Functional Summary:

The IT Financial Management Office is looking for a Senior Financial Analyst to reconcile and report on
operating and capital budget financials, run analytics on financial data, and perform forensics for solving
issues with financials.

Skills Requirement:

• Reconcile financials - budget, approved spend, actuals and forecast; meticulously keep track of
capex/opex spend
• Reconcile financial data across the technology portfolio, understand variances, resolve them
with help of managers and take corrective steps to prevent future recurrence
• Understand accruals process, how it works for actuals realization and impacts forecasting.
• Understand financial data and identify trends, do reporting on those
• Understand financial metrics and report on them
• Create weekly financial reports for supporting Managers and Executives
• Understand capex/opex requisition process and ensure its alignment with financials
• Work with managers to manage budget and approved spend for all projects

Certification:

• Bachelor's degree in Accounting, Finance or Business Administration.

• 4-5+ years of experience in financial management and/or business operations.
• Experience of financial planning in a medium-to-large organization; preferably technology
organization.
• CPA is a plus

Experience:

• Ability to operate across multiple projects, programs, business areas, and portfolios.
• Strong Excel, ERP preferably SAP
• Advanced demonstrated ability to analyze and interpret complex financial information. Using it
to provide business advice and reporting to make strategic business decisions
• Must be highly analytical and inquisitive with strong organizational abilities, keen attention to
detail, and ability to meet deadlines and goals
• Excellent organizational, interpersonal and communication (written and verbal) skills, ability to work in
a team-based, continuous improvement environment, ability to deal with ambiguity
• Ability to work independently with minimum supervision, work on multiple projects simultaneously, and
adjust to changing priorities
Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only
Position is not eligible to telework

Special Qualifications:
 SUPPORT DIVISION- Project Management
Position: 3.8.1

Functional Area: PMO Financial Analyst

Functional Summary:

Project Management Office (PMO) Financial Analyst to manage and report on financials for technology
portfolio reviews, run analytics on financial data, and perform forensics for solving issues with
financials.

Skills Requirement:

• Develop an understanding of project financials for technology portfolio - capex, opex, and
internal/external labor
• Manage portfolio financials - budget, approved spend, actuals and forecast; meticulously keep
track of changes in portfolio spend
• Reconcile financial data across the technology portfolio, understand variances, resolve them with
help of project managers and take corrective steps to prevent future recurrence
• Understand accruals process, how it works for actuals realization and impacts forecasting
• Understand financial data and identify trends, do reporting on those
• Understand financial metrics and report on them
• Create weekly financial reports for supporting PMO and Executives
• Understand capex/opex requisition process and ensure its alignment with project financials
• Work with project managers to manage budget and approved spend for all projects
• Support project managers with forecasting
• Ability to operate across multiple projects, programs, business areas, and portfolios.
• Strong Excel, PowerPoint, and Power BI skills
• Advanced demonstrated ability to analyze and interpret complex financial information, using it to
provide business advice and reporting to make strategic business decisions
• Must be highly analytical and inquisitive with strong organizational abilities, keen attention to detail,
and ability to meet deadlines and goals
• Excellent organizational, interpersonal and communication (written and verbal) skills, ability to work in
a team-based, continuous improvement environment, ability to deal with ambiguity
• Ability to work independently with minimum supervision, work on multiple projects simultaneously. and
adjust to changing priorities
• Knowledge of Microsoft Project Online is a plus

Certification:

• Bachelor's degree Business Administration, Finance, Accounting, or related field

• 4-5+ years of experience in business operations and/or financial management
• Experience of financial planning in a medium-to-large organization; preferably technology
organization
Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:
 Position: 3.8.2

Functional Area: Project Manager

Functional Summary:

This position is responsible for successful project delivery of IT applications, infrastructure or security projects.
The experienced Information Technology Project Manager will be responsible for actively supporting and/or
leading complex system and infrastructure projects or programs including the planning, management, and
implementation of the assigned projects across the County Enterprise.

This role will not only assist in creating critical project and program management deliverables (e.g., Project
Charter, Project Plans, Risk Management Plans, Critical Issues Log, Analysis, etc.), but will also be expected to
support the teams in achieving priorities, goals, and strategies with key stakeholders.

Skills Requirement:

• Solid understanding of the PMBOK framework and demonstrate the ability to plan and run projects
following this methodology, tailoring it suitably as needed
• Strong skills and experience in issue resolution, influencing team members and other stakeholders,
conducting difficult negotiations and managing to stringent timelines for project deliverables
• Demonstrated superior understanding of business and technology organization, resources, priorities,
needs and policies
• Mentors and coaches project managers
• Demonstrated leadership in the implementation of complex Programs and Projects
• Experience with the Waterfall and Agile Software Development Life Cycle
• Ability to bring clarity to ambiguous assignments
• Strong skills in MS Office Suite and MS Project
• Organizes and leads a matrixed project team
• Ability to lead and provide guidance to technical staff to help draw insight from their past project and
technical experiences
• Ensures that all commitments are met in accordance with project goals/objectives
• Demonstrate a very high level of customer service and empathy to the customer while working within
triple constraints
• Drives and actively uses consistent project methods, processes and tools
• Excellent client-facing and internal communication skills, with Executive presence to provide status
updates and prepare thorough and polished documentation for Executive level review
• Manages change, evaluates information and formulates action plans, mitigates risk to minimize
schedule delays and costs

Certification:

PMP or similar certification

Experience:

• Bachelor’s degree in a relevant field, IT or equivalent combination of education and work experience
• Minimum of 8 years progressive related experience in either a PM consulting, project management job
or process improvement related role
• Experience leading with highly technical teams
• Experience leading systems configuration and/or integration completed by 3rd party vendor
• Experience conducting business analysis and writing Business Requirements Documents (BRD)
• Experience mentoring and/or training project managers

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Strong working knowledge of Microsoft Office; MS Project, Excel, PowerPoint, and Visio
• Strong written and verbal communication skills
• Excellent presentation and facilitation skills
• Excellent executive communication and presentation skills
 Position: 3.8.3

Functional Area: Business Systems Analyst

Functional Summary:

This position will review business processes in order to gain a complete understanding of current procedures,
identify improvements, document those processes, and connect business people to information technology
groups. The business systems analyst will use modeling tools to document the current state of business
processes as well as the desired future state and will be responsible for the knowledge transfer of business
implications to the application/database developers and project managers.

Skills Requirement:

• Performs feasibility analysis, scopes projects, and works with the applications management team and
the Project Manager to prioritize deliverables, and negotiate on product functionalities
• Creates detailed Business Requirement Document (BRD) and translates it into functional specifications
• Provides analytic support by coordinating data extraction from various databases and data
interpretation
• Partners with development and analytic teams to provide reporting on software solutions
• Participates in Integration Testing and User Acceptance Testing (UAT) and Functionality Testing
• Performs research and interviews to determine IT business requirements and then translate such into
specifications for technical projects
• Focuses on the people side of change in the area of systems and technology, processes, job roles and
skills, as well as organizational structures
• Analyzes, facilitates, models, and organizes information in order to reconcile conflicts, elicit
requirements and distinguish solution ideas from business needs
• Serves as liaison for customers for professional service and support requests
• Demonstrates proficiency in requirements gathering, estimation, gaining customer approval, execution,
testing and delivery of professional services requests
• Identifies process improvement opportunities
• Develops business process models and documentation
• Assists business in Change Management activities
• Effectively communicates and documents business and IT information in line with agreed processes
and procedures
• Balances technology and business issues as well as communicates appropriately with both technology
and business experts

Certification:

CBAP Certification Preferred

Experience:

• Bachelor’s Degree in Business or IT

• 5+ years of experience working as a Functional, Data or Business Analyst
• Advanced skills in MS Tools- Excel, Power Point, Project, Visio, and Outlook
• 5+ years of customer interfacing experience – project oversight, customer presentation.
• 5+ years’ work experience in full systems development
• Excellent communication skills both written and verbal
• An overall general understanding of large IT operating environments, SDLC, Change Control, Desktop
Support, Service Desks, Application Development, Release Management, Networks, Storage, Data
Centers
• Excellent organizational and people management skills. Strong understanding of how to manage
change
• Energetic, action-oriented, positive approach to problem solving and ability to balance multiple projects
concurrently
• Excellent client-facing and internal communication skills
• Good workshop facilitation and presentation skills
• Executive Presence

Availability Requirements:

Monday – Friday (8AM-5PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications:

• Advanced skills in MS Tools, Excel, Power Point, Project, Visio, and Outlook
• Excellent communication skills (written and verbal)
• An overall general understanding of large IT operating environments, SDLC, Change Control, Desktop
Support, Service Desks, Application Development, Release Management, Networks, Storage, Data
Centers
• Excellent organizational and people management skills
• Strong understanding of how to manage change
• Energetic, action-oriented, positive approach to problem solving and ability to balance multiple projects
concurrently
• Excellent client-facing and internal communication skills
• Good workshop facilitation and presentation skills
• Executive Presence
 Position: 3.8.4

Functional Area: Project Coordinator

Functional Summary:

This position is responsible for actively supporting the Information Technology Project Management
Office by providing administrative support for the below areas:

Skills Requirement:

• Clear understanding of the key concepts related to Project Management and the implementation of the
System Development Lifecycle (SDLC)
• Proficient with technology and basic software programs
• Familiarity with document management concepts and practice
• Ability to execute an action plan
• Ability to perform work accurately and completely, and in a timely manner
• Ability to communicate both written and oral with strong interpersonal skills and a professional
demeanor

3.8.4.1 Project Manager Support

• Attend project meetings as needed

• Capture and distribute project meeting minutes as needed
• Track and update weekly status reports for small projects as assigned
• Monitor, update, and track approvals of PMO Artifacts: project request, project charter, project change
request, etc
• Support the completion of project status updates, change requests, project requests, project charters,
implementation sign off, project acceptance and closure artifacts as needed
• Perform weekly audit of project documentation to ensure compliance with PMO standards

3.8.4.2 PMO Manager Support

• Create, update, and publish PMO Artifacts

• Maintain database for PMO Processes

3.8.4.3 PMO Deputy Director Support

• Provide weekly PMO Compliance Reporting

• Capture and distribute meeting minutes for PMO Weekly Meetings as assigned
• Quality check and route monthly project data extract file for enterprise reporting

3.8.4.4 PMO Operations Support

• Route PMO artifacts for signatures

• Create, update and, manage Project Management documentation
• Manage and Track Project Gate Governance
• Assist with on-boarding of new Project Managers
• Maintain Lessons Learned database
Certification:

Bachelor’s degree Business Administration, Information Technology, or equivalent experience in related

fields

Experience:

• 2+ years of experience as a Project Coordinator

• Project management tools (MS Office, Word, Excel, PowerPoint, MS Project SharePoint)
• Support process improvement and Project Implementation
• Document Management concepts and practice
• Experience supporting highly technical teams

Availability Requirements:

Monday – Friday (6AM-6PM)

After Hours – Emergency Only
Weekends and Holidays – Emergency Only

Special Qualifications: