BMC REMEDY AR SYSTEM

BMC Remedy AR System 8.x: Fundamentals for

Developers – Part 2 (ASP)
COURSE ABSTRACT
Course Overview
COURSE CODE
BMC Remedy Action Request System provides the foundation for BMC Remedy OnDemand and
» SPPT-ARD2-0800-ASP
the BMC Remedy ITSM Suite. It enables you to automate business processes without learning a
programming language or using complex development tools.
APPLICABLE VERSIONS
In this course, you learn how to create advanced application features in BMC Remedy AR System
» BMC Remedy AR System 8.0 8.0. Each of the features discussed in this course will add to the value that BMC Remedy AR
System 8.0 can bring to you and your business, and will prepare you for BMC Certified Developer:
DELIVERY METHOD  BMC Remedy AR System 8.x certification.

» Assisted Self-paced (ASP) This course builds on your AR System knowledge in the context of a fictitious company, Venizyne.
» Student and lab guide as ebook Venizyne has been building its own customized applications and recently acquired a cable
television services business that now must be integrated into the company. This scenario will
» Product community for questions and
enable you to practice and identify ways to immediately apply what you learn to your AR System
answers
environment.
» Course recording via WBT
» Access to instructor for up to 2.5 hours
by appointment (use within 90 days of Target Audience
registration) » Developers
– BMC Remedy AR System Developers
VIRTUAL LAB ACCESS
» 30 hours of virtual lab (=portal) access. A
Virtual Lab access voucher will be provided
Learner Objectives
and must be redeemed within 90 days of » Create application lists on a home page
registration for 28 days of Portal access. » Convert objects to overlays using the Best Practice Conversion Utility
» Click here for additional ASP virtual lab » Utilize custom skins in AR System
access information in graphical format. » Create advanced features and workflow with table fields
» Create dynamic workflow
COURSE DURATION  » Create currency fields and use them in workflow
» Equal to 5 Days » Build a guide that performs a table loop
» Create a server-side table field
PREREQUISITES » Enable data relationships between forms
» BMC Remedy AR System 8.0: Foundation » Leverage a GUID field
– Part 1 » Enforce and store service level agreements (SLAs)
» BMC Remedy AR System 8.0: Foundation » Employ floating panels in forms
– Part 2 » Utilize Rich Text Formatting enhancements
» BMC Remedy AR System 8.0: Developer – » Identify the value of using flashboards
Part 1 (WBT) » Recognize opportunities to use tooltips and drag-and-drop functionality
» Explain Business Time 2.0
» Enable Social Collaboration
» Enforce version control
» Document and debug applications and workflow

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their
respective owners. ©2017 BMC Software, Inc. All rights reserved.

For more information about BMC Education Services, visit www.bmc.com/education.

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 BMC REMEDY AR SYSTEM

BMC Remedy AR System 8.x: Fundamentals for

Developers – Part 2 (ASP)
COURSE ABSTRACT
COURSE ACTIVITIES
» Video teaching
» Course eBook
» Virtual Lab
» Community Access

BMC REMEDY AR SYSTEM 8.X LEARNING PATH

http://www.bmc.com/education/courses/edu-lp-remedy-service-mgmt-training.html#A-43

ACCREDITATION AND CERTIFICATION PATHS 

» This course is part of the BMC Certified Developer: BMC Remedy AR System 8.x certification path.

DISCOUNT OPTIONS 
» Have multiple students? Contact us to discuss hosting a private class for your organization
» Contact us for additional information 

Course Modules
Module 1: Course Overview Module 5: Currency Fields Module 9: Advanced Features
» Introduction » Purpose and Structure of Currency Fields » Panels, Pop-up Window Action, and
» Venizyne Scenario » Web Services Flashboards
» Query Widget Builder, Rich Text
Module 2: Overlays Module 6: Guides Formatting, and Process Commands
» Overlays & Overlay Tools » Describing Guides
» Tooltips and Drag-and-Drop Functionality
» Best Practice Conversion Utility (BPCU) » Table Loop Active Link Guides
» Overlay Myths » Server-side Table Fields Module 10: Administering
» Business Time 2.0
Module 3: Home Pages & Skins Module 7: Record Relationships » Social Collaboration
» Application Lists » Parent and Child Data Relationships
» Email Engine
» AppSubset Field » GUID Field
» Custom Skins Module 11: Developer Tools
Module 8: Escalations & Data-Driven » Version Control
Module 4: Table Fields Approach » Documenting and Debugging Applications
» Dynamic Qualifications & Tables » Data-driven Approach
» Enhancements to Table Fields » Defining Escalation Levels
» Dynamic and Event Based Workflow

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their
respective owners. ©2017 BMC Software, Inc. All rights reserved.

For more information about BMC Education Services, visit www.bmc.com/education.

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