FRONT OFFICE ASSESSMENT – TEST 1
(Each question carries a ½ mark. Total marks 30)
Student’s Name:
BatchCode: Centre:
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto 2 hours to submit the Assignments
A Fill in theblanks
1. Continental Plan offers room tariff andbreakfast.
2. Pallonjee Pestonjee started the first luxury-hotel in Bombay
(Mumbai) in1840.
3. HRACC has been set up and it inspects and assesses the hotels for star
rating.
4. In 1903, Jamshetji Nusserwanji Tata constructedthe Taj Mahal
Hotel in Bombay(Mumbai)
5. Leadership is very important as it signifies respect for others and values
for other people’stime.
6. TheTaj Hotel in Mumbai, was the first Ecotel hotel in the whole of
Asia.
7. Cruise Ship is an anchored passenger ship (which is not seaworthy) that
is operated as a deluxehotel.
8.and Housekeeping andmaintenance are two main Support
Centers in ahotel.
9. House Limit is the credit limit given by the credit card company
to thecardholder.
10.CHARGE SLIP is the money paid by the guest in order
to guarantee his reservation.
11. A ACVGR is a guest who leaves the hotel without settling hisbill.
12. Always answer a phonecallwithin 3 rings.
13. A guest who checks in as part of a group iscalleda exclusive tourist _.
14. The Thegroup _ rate is the maximum rate charged for a room
and is featured in the tariffcard.
15.A Anon guaranted guest checks-in to the hotel, but he does not have
a confirmed reservation.
B Tick the correctoption
1. A tariff calculated at 75% of the RackRate.
Rackrate Dayrate
Write the correct choice: Day Rate
2. Credit limit given to the card holder by the credit card company.
FloorLimit HouseLimit
Write the correct choice: House limit
3. The number of in-house guests in a hotel at any point of time.
HouseUse HouseCount
Write the correct choice: House Count
4. A guest who is not given any credit facility in the hotel.
NoShow NoPost
Write the correct choice: No post
5. This Plan includes room tariffonly.
ContinentalPlan EuropeanPlan
Write the correct choice: Continental Plan
6. These are deluxe hotel properties with a helipadfacility
Floatels Lotels
Write the correct choice: : Lotels
7. This voucher is filled up for complimentary items to be given to theguest.
AmenitiesVoucher VPOVoucher
Write the correct choice: Amenities Voucher
8. This form is filled up by the guest onarrival
ReservationForm RegistrationForm
Write the correct choice: Registration Form
9. Filling up of this form is mandatory for foreigners, on arrival
ErrandCard ‘C’Form
Write the correct choice: C Form
10. This Master Key opens even double lockedrooms.
GrandMasterKey General MasterKey
Write the correct choice: Grand Master Key
11. This person is authorized to encash foreigncurrency.
Outlet Cashier Front OfficeCashier
Write the correct choice: Front Office Cashier
12. This form of payment is not acceptable for billsettlement.
Traveller’scheque Personalcheque
Write the correct choice: Personal Cheque
13. This guest has a confirmed reservation, but does not check-in
NoShow Understay
Write the correct choice: No show
14. The number of rooms occupied in a hotel at any point of time.
Availability Occupancy
Write the correct choice: Occupancy
A True/False
1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans TRUE
C True/False
1. The American Plan includes room tariff, breakfast and either lunchor
dinner.True/False
Ans TRUE
2. Rotels are trains which have been converted into hotels.True/False
Ans. TRUE
3. FHRAI helps the Hospitality Industry to grow, prosper and keep in pace with
the development in the International scenario. True/False
Ans. TRUE
4. Heritage hotels must provide car parking, garage, accommodation, rest
facilities. True/False
Ans. FALSE
5. Room sales accounts for more than 50% of total hotel sales.True/False
Ans. TRUE
6. A cooperative attitude is the essenceofteamwork.True/False
Ans. TRUE
7. Always establish eye contact while speaking totheguest. True/False
Ans. TRUE
8. The Concierge looks after reservationofrooms. True/False
Ans. FALSE
9. House Count is the number of in-house guests at any given time. True/False
Ans. TRUE
10.Whenever speaking on the phone, you must do it with a smile. True?False
Ans. TRUE
11. Punctuality is not a necessary quality to have.True/False
Ans. FALSE
12. A motel is a hotel that provides gambling facilities.True/False
Ans. FALSE
13.Amenities Voucher is filled by Front Office for complimentary items.
True/False
Ans. FALSE
14. ‘C’ Form must be filled for Indiannationalsonly. True/False
Ans. FALSE
15.Mail and messages are handled by the Guest Relations Executive.
True/False
Ans. FALSE
B Answer in onesentence
1. What is the meaning ofHospitality?
Ans. Hospitality is the friendly and generous reception and entertainment of
guest or stranger
2. What were the first organized hotels in Switzerlandcalled?
Ans. Chalet hotel is the first organized hotel in Switzerland
3. What is another name for a semi-residentialhotel?
Ans. . Another name for a semi residential hotel is appartotels.
4. On which plan do resort hotelsoperate?
Ans. Resort hotel operates Modified American plan.
5. What is a casinohotel?
Ans. .A casino hotel are mainly one focus and that is to provide gambling
facilities to the guests
6. Define a ‘RevenueCenter’?
Ans. A revenue Center sale good and services to the guest thereby generating
revenue for the hotel and includes front office and retail stores.
7. Give two examples of Operating and Non-RevenueProducing
Ans. Security and accounts are the example of operating and non revenue
producing.
8. What is the full form ofCVGR?
Ans. CVGR stands for Company Volume Guaranteed Rate
9. Who is a Special Interest Tourist?
Ans. A guest who checks into the hotel as a part of the small group that has a
special interest.
10.Which type of guest is termed as FFIT?
Ans. An International guest is termed as FFIT.
10. What is HouseLimit?
Ans . The pre determined credit limit to the guests by the hotel upto which
value the guest can sign these and settle them on check out.
12. What is ARR? How is itcalculated?
Ans. ARR is defined as average Room rate. It is calculated by dividing by total
room revenue by total numbers of room sold.
13. Name the records maintained for LeftLuggage?
Ans. Left luggage kept in the custody of the hotel after the guests have check
out which will be collect letter by him
14. List any three modes of payment accepted byhotels?
Ans.
Cash Cheque Net banking are the three modes of payment accepted by the
hotels.
15. How is a containable firehandled?
Ans. If the fire is containable then use the fire extinguisher and put it out to
handle the situation.
