Housekeeping
HOSPITALITY INDUSTRY AND HOTEL
AREA
HOSPITALITY INDUSTRY AND HOTEL
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Definition of hospitality Industry (hotel, resort, villa, guesthouse, hostel, and motel).
- Hotel departments.
- Hotel’s star room rates (1-5 stars).
OBJECTIVES OF THE AREA
Understanding the definition Describing about hotel Describing about hotel’s star
of hospitality Industry. departments room rates
EVALUATION: SKILLS TO ACQUIRE
Able to understand the Able to describe about hotel Able to describe the hotel’s
definition of Hotel, resort, villa, and hotel departments star room rate.
guesthouse, hostel, and motel)
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board Question and answer session
1
Housekeeping
HOUSEKEEPING DEPARTMENTS
AREA
Housekeeping Departments
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Housekeeping description
- The role of the housekeeping department in a hotel.
- The sections of the housekeeping department.
- The job descriptions for each organization.
- Working with other departments
- Work effectively with customers and colleagues.
OBJECTIVES OF THE AREA
Describing the role of the Understanding how to Understanding work effectively
housekeeping departments, work with other with customers and colleagues
and job description of each departments.
section.
EVALUATION: SKILLS TO ACQUIRE
Able to describe the role of the Able to understand how to maintain the
housekeeping department in a hotel and working relationship between the HK and
job description of each section of HK. another department and work effectively with
colleagues and customers
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board - Question and answer
session
- Quiz
2
Housekeeping
ROOM SECTION
AREA
Room Section
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Types of room
- Description of room sections
- Job description for room boy and room maid.
- Cleaning equipment used in the Room section.
- Cleaning chemicals used in the Room section.
OBJECTIVES OF THE AREA
Understanding the types of room, job description in the room section, cleaning equipment
and chemicals.
EVALUATION: SKILLS TO ACQUIRE
Able to understand job description sections and able to practice how to clean the guest
room by using cleaning equipment and chemicals.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
- Powerpoint and white board - Question and answer
session
- Towels - Quiz
3
Housekeeping
ROOM SECTION
AREA
Make up Room and guest amenities
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Making Bed
- Cleaning and restocking bathroom
- Room status.
- Towel art.
- Guest amenities.
OBJECTIVES OF THE AREA
- Understanding guest amenities and room status
- Practicing cleaning and restocking bathroom & guest’s supplies
- Making bed and towel art in the room section.
EVALUATION: SKILLS TO ACQUIRE
Able to practice how to make up a room including cleaning and restocking the
bathroom and guest supplies in a room section.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
- Powerpoint and white board - Question and answer
session
- Towels - Quiz
4
Housekeeping
PUBLIC AREA
AREA
Public Area Section
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Job Description of Public area section (lobby area, toilet, Corridor and Salasar, employee
area, F&B outlet, garden, sport and recreation area).
- Cleaning equipment and supplies that are used in public areas.
OBJECTIVES OF THE AREA
Understanding the public area Knowing about cleaning Knowing about cleaning
section. equipment. chemicals.
EVALUATION: SKILLS TO ACQUIRE
Able to describe about the public area Able to describe the job description and use of
section. cleaning equipment and supplies in the public
area section.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board - Question and answer
session
- Quiz
5
Housekeeping
CLEANING METHODS
AREA
Cleaning Methods
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Cleaning methods in housekeeping.
- Cleaning equipment needed in each method.
- Cleaning chemicals needed in each method.
- Do’s and don’ts in the cleaning method.
OBJECTIVES OF THE AREA
Understanding in using cleaning equipment, chemicals, and methods in housekeeping.
EVALUATION: SKILLS TO ACQUIRE
Able to practice the cleaning methods in housekeeping and how to use the cleaning
equipment and chemicals.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board - Question and answer
session
- Quiz
- Practice
6
Housekeeping
LAUNDRY SECTION
AREA
Laundry
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Description of laundry section.
- Job description for laundry attendant: Valet, checker, marker, washer, presser, mangler and
linen runner.
- Cleaning equipment and chemicals in the laundry section.
- Laundry maintenance.
OBJECTIVES OF THE AREA
Understanding the laundry section, job description for laundry attendant, cleaning
equipment and chemicals in the laundry section, and laundry maintenance.
EVALUATION: SKILLS TO ACQUIRE
Able to understand the laundry section, job description for the laundry attendant, and be
able to recognize the cleaning equipment and chemicals and how to maintain the laundry.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
- Powerpoint and white board - Question and answer
session
- Towels - Quiz
7
Housekeeping
LAUNDRY SECTION
AREA
Linen
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Type of hotel’s linen.
- Linen room
- maintenance and storing linen
OBJECTIVES OF THE AREA
Understanding the type of linen in a hotel, linen room, and how to maintain and store the
linen.
EVALUATION: SKILLS TO ACQUIRE
Able to understand linen type and how to maintain and store the linen..
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
- Powerpoint and white board - Question and answer
session
- Towels - Quiz
8
Housekeeping
LAUNDRY SECTION
AREA
Linen Par stock
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Linen par stock.
- Linen Supplies
OBJECTIVES OF THE AREA
Understanding the par stock description and ideal par stock, and knowing the kind of linen
supplies in the floor section.
EVALUATION: SKILLS TO ACQUIRE
Able to know the estimated par stock for each department/section and know the kind of
linen supplies.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board - Question and answer
session
- Quiz
9
Housekeeping
OCCUPATIONAL HEALTH AND SAFETY (K3)
AREA
K3
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- Description of K3.
- Type of accidents in hotels.
- Factors that cause work accidents at the hotel.
OBJECTIVES OF THE AREA
Describe the K3 and how to anticipate the accidents.
EVALUATION: SKILLS TO ACQUIRE
Able to understand K3 and demonstrate them.
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
Powerpoint and white board - Question and answer
session
- Quiz
10
Housekeeping
HOTEL GLOSSARY
AREA
Terms in hotel and floral designer
CLASS DURATION ESTIMATE
3 hours
DESCRIPTION OF THE CONTENT
- 50’s term that is mostly used in hotels.
- Types of flower and leaves in the florist.
- Review of previous materials
OBJECTIVES OF THE AREA
● Understanding and practicing the common codes or terms used in a hotel
● Knowing the types of flowers and leaves to create innovative floral decor in a hotel.
● Memorizing the previous materials
EVALUATION: SKILLS TO ACQUIRE
● Able to use the common terms and codes in a hotel.
● Able to create visually appealing flower arrangements for hotels daily requirements and
events in the hotel.
● able to memorize and understand the previous materials
MATERIAL / INSTRUMENTS COMPLEMENTARY ACTIVITIES
White board - Question and answer
session
- Quiz
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